• Housekeeping Manager 客房部经理

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.2. Ensures that regular on-going communication occurs with ladies and gentlemen in order to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.3. Provides feedback to individuals based on observation of service behavior.4. Ensures guestrooms, public space and associate areas are cleaned and maintained according to operating standards.Collaborates with the Director of Housekeeping on ways to continually improve departmental performance.5. Ensures that all associates have the proper supplies and equipment.6. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.                7. Inventories stock to ensure adequate supplies.  8. Assists in managing an effective inspection program including rooms, public areas, associate work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

• Laundry Manager 洗衣房经理

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures. 监督日常的洗衣及运营工作，确保所有的一切符合我们的政策标准和流程。2. Ensures consistent workflow to minimize peaks and valleys in production. 确保我们的生产保持一致的稳定。.3. Supervises staffing levels to ensure that operational needs and financial objectives are met. 为实现企业的财政收益监督员工的水平是否达到运营的需求.4. Orders cleaning supplies and uniforms within budget. 清洁用品和员工制服的采购在预算之内。5. Ensures all associates have proper supplies, equipment and uniforms. 确保员工的制服、基础设备和供应得到保障。6. Works effectively with the Engineering department on Laundry equipment maintenance needs. 在洗衣设备需求和维护方面与工程部保持有效的沟通。7. Sets a positive example for guest relations. 为客户之间的关系设立一个积极的典范。8. Empowers associates to provide excellent customer service. 赋予员工为客户提供卓越服务的权利。9. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. 建立和维护开放的员工合作关系，同时也促进员工在团队中能够做同样有意义的事.10. Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. 征求员工的意见反馈，通过开放的政策来了解员工的满意度和对一些问题的关注11. Brings issues to the attention of the department manager and Human Resources as necessary. 特殊情况，如有必要需通知部门主管和人力资源部。12. Manages associate progressive discipline procedures. 通过酒店纪律程序更进一步管理员工。13. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. 确保酒店的政策一如既往的公平公正,纪律程序和文档完全符合标准和酒店的运营需求，并且能够不断地完善从而为企业运营提供帮助.14.Manages the associate performance appraisal process. 对员工的表现进行评估和管理。

• Lobby Lounge Manager 大堂吧经理

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.检查仓库地区的存货量，摆放陈列和卫生情况，派专人去保持卫生清洁和整理货品陈列。2. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.建立易耗品，酒精饮料的平均存放量，完成对库房的补货或对增加物品的采购。3. Requisition linens / skirting required for business and assign staff to transport such to the restaurant.能够进行布草的存取，并分配员工运送到餐厅。4. Check stock of wines / champagnes and inform the staff to order shortages noted. Ensure wines are received, properly stored, and kept secured. 检查葡萄酒/香槟酒的库存并及时提醒员工补充存货.确保葡萄酒的收货，正确和安全的被存放。5.Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.查看前一天的销售和酒水的成本, 解决账目上的差异问题，对比实际销售额与预算。                         6. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that staffs are aware of such.与厨师长每天一起查看每日精选和沽清物品，每隔一个班次要更新一次,确保所有的员工都知道。7. Periodically check with the Restaurant reservation employees/hostesses to review updates on reservation levels and arrivals.定期和餐厅预定员/咨客一同检查预定系统的更新状况。8. Prepare weekly schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.根据员工的具体情况制定每周员工排班表，如有特殊情况则进行更改。9. Ensure that Staff report to work as scheduled. Document any late or absent employees. 确保员工是按照排班表在工作，记录员工的迟到或是缺席。10. Coordinate breaks for staff. 合理调节员工的休息时间。11. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks. 根据部门的运作程序为员工分配任务和职责，如在员工当班期间出现加班或是换班情况需及时与当事人进行沟通。12. Monitor the preparation of station assignments, ensuring compliance to departmental standards.检查岗位分配的准备情况，确保与部门标准相一致。13. Conduct line-ups with staff and review all information pertinent to the day’s business.组织员工短会并在会上重温当天所有的相关信息。14. Inspect grooming and attire of staff; rectify any deficiencies.检查员工的仪容仪表并予与更正。

• Engineering Supervisor 工程主管（木工）

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Assist the duty engineer to ensure that all the systems are running in perfect condition and all the complain have been treated properly.协助值班工程师确保所有系统动作正常，及投诉都得到及时的处理。2. Responsible for the weekly, monthly and annually working and maintaining plan to ensure that all staffs have been fully understood. 编写周、月和年度维修计划，确保全体员工完全理解。3. Receive & dispatch maintenance order &   follow up with checking the finished working. Keep records of daily work completed. Make sure the check lists, log books are recorded correctly.负责接收和发放维修单，经常检查完成的维修工作，日常工作必须做好记录并确保日记及报表填写准确。4. Works closely with the purchasing to ensure the materials ordered are delivered timely 与采购部密切联系，确保部门需要的材料可及时购回。5. Properly arrange daily operation for on-duty engineering team (included duty roster arrangement).根据管理要求，安排技工操作（包括排班）。6. To ensure that all engineering team are following relevant rules and regulations of the hotel.确保所有员工都遵守相关的酒店条例。7. To provide a courteous & professional service at all times.任何时候都必须提供专业、热情周到的服务。8. To ensure operational maintenance & energy consumption under his management are strictly controlled.确保其管理下有关设备的操作、维修和能耗受到严格的控制。9. Maintain a cleaning area for all the equipment to ensure all of them are working well 在其负责的范围内保持工作区域及设施的整洁有序。10. Respond & attend to fire alarm emergency situation when occasion arises.当有有紧急情况时处理火警与其它紧急事件。11. Be responsible for all the concerns happened during on –duty stage，Coordinate with others from other departments to complete relevant assignment if necessary .负责解决当班时所遇到的任何事情，如有必要协助其它部门同事完成相关任务。12. Should be positively involved in daily work focus on guest problem solving.积极执行每日工作，关注解决对客的所有问题。

• Reservation Manager 预定部经理

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Ensure that the Reservation lines are attended to at all times during hours of operation and that sufficient staffing is present to meet the needs of daily business demands. 确保预订部员工在运作时间都在，有足够的工作人员在场，以满足日常业务需求的需要2. Document any late or absent employees; maintain accurate and current employee records.归档迟到或缺勤的任何员工，保持准确和当前的员工记录3. Schedule and assign staff breaks.安排员工休假4. Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc…) 每日与每个员工沟通预期的业务（到达/离店，团队会议，客人的要求，等等...）5. Legibly update information boards within the Reservations Department.清晰地在更新预订部的信息板6. Ensure staff’s knowledge of hotel services, features and amenities. 确保员工对酒店的服务，功能和设施等方面知识的了解7.  Prepare and communicate assignments to the Reservations Staffs.  Assign additional tasks as they arise.  Hold employees accountable for the completion of assigned tasks, on a daily basis.给预订部员工准备和沟通工作任务。分配额外出现的工作。保持让雇员完成每天分配的任务8.  Respond to incoming calls within 3 rings, using correct salutations and telephone etiquette.在三声内接听电话，使用正确的称呼和电话礼仪9. Conduct Quality Line-Up’s once daily in the Reservations Department .每日在预订部办公室进行一次列会10. Assist Director of Revenue Management in monitoring and ensuring that all reservations are input into the system accurately, completely, and timely.协助营运管理总监监督并确保所有输入在系统中的预订是准确，完整，及时的11. Assist Director of Revenue Management in monitoring the completion of reservations requested by fax, telex, and mail. 协助营运管理总监监督所有通过传真，电传和邮件发出的预订请求的完成12. Assist Director of Revenue Management in ensuring that: 协助营运管理总监进行以下业务13. group files are accurate and kept current团队文件准确并保持目前的文件14. group requirements are entered completely and accurately from the Definite Booking Sheets从确定的预订表上输入完整准确的团队要求15. group room blocks are released to general inventory after the group’s cut-off date  截止日期过后，将团队预留的房间放出到总库存内16. rooming lists are input accurately and completely准确完整地输入房间表17. rooming lists and resumes are received in a timely manner from Catering/Conference Services Managers及时地从宴会/会议统筹服务经理处收到房间表和团队名单18. Ability to complete necessary tasks and act in the absence of the Group Coordinator.在团队协调员不在时能进行必要的任务和工作19. Work closely with other departments to effectively accommodate guests’ special requests and amenities密切与其他部门合作，有效地满足客人的特殊要求和礼仪安排20. Monitor wait list and with the assistance of the Director of Revenue Management, determine the priority of guests to be contacted for room availability. 21. 在营运管理总监的帮助下监督等待名单，确定将要联系的优先可得到房间的客人22.   Assist Director of Revenue Management in reviewing the no-show reservations and process charges according to policy.  Track group no show reservations and distribute to the Sales Department.协助营运管理总监处理没有出现的预订，并根据收费政策处理。跟踪没有出现的预订并将相关信息发送到销售部23. Monitor and handle guest complaints/disputes following the instant pacification procedures and ensuring guest satisfaction.根据即时和解程序监督和处理客人投诉，确保客人满意24.  Monitor system problems, and coordinate corrections with the appropriate service company representatives. 监控系统的问题，并协调适当的服务公司的代表来更正

• Assistant Front Office Manager 前厅部副经理

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Access all function of computer system according to established procedures and standards. 根据政策和标准，使用电脑系统的全部功能。 2. Check Front Office and storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies. 检查前厅和仓库，保证充足的供应，分类清晰，清洁。3. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. 建立设备和供需品的最低标准。保证预期的客情有充足的供应。4. Ensure that current information on rates, packages and promotions is available at the Front Office and that all ladies and gentlemen is knowledgeable on such. 保证前厅部所有绅士和淑女掌握最新的房费，套餐和推广。5. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. 关注每日的客情，预计和提前防止任何不好的情况发生。 6. Review the previous day's occupancy and room revenues; resolve discrepancies with Accounting. 回顾前日的入住率和房费收入，和财务调整错误。7. Ensure ladies and gentlemen reports to work as scheduled.  Document any late or absent employees. 确保绅士和淑女及时到岗，记录任何迟到或是旷工。 8. Coordinate breaks/meals for ladies and gentlemen. 安排绅士和淑女休息、用餐。9. Assign work duties to ladies and gentlemen in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.  Identify situations which compromise the department's standards and delegate these tasks. 根据部门要求，分配工作。和绅士和淑女沟通任何工作中的附加和变化。发现任何威胁到部门标准的情况，并做出合理的行动。10. Conduct line-ups with ladies and gentlemen and review all information pertinent to the day's business. 引领交班会。11. Inspect grooming and attire of ladies and gentlemen; rectify any deficiencies. 保证绅士和淑女的仪容仪表。12. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. 检查和保证所有设备和材料处于良好的工作状态，并且供应充足。强调应有的政策。13. Constantly monitor ladies and gentlemen performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. 持续的观察绅士和淑女的表现，保证所有的程序按照标准执行。 14. Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist whenever necessary to help alleviate the pressure and to process the guest expediently. 观察入住和退房程序，保证达到酒店标准，如需要，随时提供协助。 15. Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.  Handle guest reports on theft from safe deposit boxes according to hotel procedures. 监控客用保险箱使用程序，保证信息准确，签名完整，钥匙正确。根据酒店程序处理客人报道的保险箱遗失情况。16. Monitor guest mail and ensure that it is processed according to procedures. 关注客人的邮件，保证根据标准执行。17. Monitor and ensure that express check-outs are processed through the system correctly in accordance with hotel check-out standards. 监控并保证为客人提供的快速退房服务符合酒店的标准。18. Monitor the ladies and gentlemen's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. 辅导绅士和淑女和客人的互动，和相关负责人解决任何问题，保证及时和热情的服务。

• Chief Concierge 礼宾司

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1.  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.认知和欢迎每一位客人，微笑，目光接触，用客人的名字友好的问候。2. Address guests' service needs in a professional, positive, and timely manner.积极，专业，及时地处理客人的服务需求。3. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.通过和客人沟通住宿、服务的体验来和客人进行情感投入。4. Assist other ladies and gentlemen to ensure proper coverage and prompt guest service.协助其他绅士淑女保证覆盖所有的对客服务需求。5. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预见客人的需求，包括聆听、观察客人、询问客人，并且及时地满足客人的需求。6. Meet with manager\director to review daily assignments and priorities.和经理、总监回顾每日的工作以及主次顺序。 7. Access all function of computer system according to established procedures and standards. 根据政策和标准，使用电脑系统的全部功能。8. Set up workstation with necessary supplies; maintain cleanliness throughout shift. 保证工作台有充足的用品，工作期间保持清洁。9. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.为客人导引方向，酒店产品的信息，服务和运营时间，本地的旅游景点。10. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).给客人介绍房间的信息（房卡，小酒吧，房内的保险箱，洗衣服务，冰块，等等）。11. Contact appropriate individual or department (e.g., Bell, Front Desk, Housekeeping, Engineering, and Loss Prevention) as necessary to resolve guest call, request, or problem.联系相关的人员和部门（例如行李部，前台，客房，工程，防损，等等）保证及时解决客人的问题，要求。12. Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.如果收到客人的相关信息，邮件，传真，及时告知客人，如果有需要，及时送到客人房间。13. Maintain complete knowledge at all times of: 完全了解酒店的所有知识：14. All hotel features/services, hours of operation. 酒店的设施设备、服务、运营时间。15. All room types, numbers, layout, decor, appointments and location. 房型，数量，布局，装饰，所在位置。16. All room rates, special packages and promotions. 房费，特殊的套餐和推广。17. Daily room availability status and expected arrivals/departures. 每日可用房，到、离店数。18. Receive, record, and relay messages accurately, completely, and legibly.准确的，完整地，合法的接收，记录，转达信息。19. Follow up with guests to ensure their requests or problems have been met to their satisfaction.和客人确认他们的要求和问题得到解决，并且满意。20. Thank guests with genuine appreciation and provide a fond farewell.真诚的感谢客人，道别。21. Generate quality guest preferences through every interaction with guest. 通过与客人交流，收集高质量的顾客喜好。 22. Ensure all the preferences for arrival process are attended to. Catch any single opportunity to anticipate and comply with guests’ needs 确保跟进每个到达的客人的喜好，抓住每一个机会预见及满足客人需要。23. Have a complete working knowledge of Mystique.完整的了解和使用酒店秘诀系统。24. Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, reservations, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.协助和回应客人的特殊安排和服务要求（例如，水疗、交通、宗教、婴儿、金融、预定、文体、购物、等等），联系相应的供应商。25. Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.收集、整理和使用酒店以及周边的信息，包括特殊的事件和活动。 

• Director of Housekeeping 客房部总监

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Maintains strong working relationship with Front Office to ensure effective communications for operational issues.2. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.                3. Inventories stock to ensure adequate supplies.  4. Ensures guestrooms, public space and associate areas are cleaned according to operating standards.5. Ensures compliance with all housekeeping policies, standards and procedures.6. Initiates and maintains an effective inspection program including rooms, public areas, associate work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.7. Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.8. Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.9. Ensures safe use of machinery by posting operating instructions and hazards and conducting periodic training and testing of emergency procedures with all operators.

• Director of Banquet 宴会总监

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Maintain complete knowledge of service requirements for each scheduled function: 对每个宴会或典礼的服务要求要有全面的了解：a)      Details of selected menu, major ingredients, appearance, texture, quality, decoration and presentation method所选菜单的各个细节，主要成分，菜色，材料，质量，装饰和摆放方式。b)      Features and explanation of ordered champagne, wine and other beverage.所点香槟, 红酒其他饮料的特点和产品解说。c)      Specific price contents. 特殊价目表。d)      Name of the organizer and host. 主办人和主人的名字。e)      Type of function and expected attendance/guarantee numbers.宴会的类型和预计出席人数/保证出席数。f)       Scheduled hours of service. 宴会服务的时间。g)      Special request/arrangements. 特别要求/安排。h)      Service order and staff arrangements. 服务顺序和员工安排。i)       VIP’s. 贵宾。j)       Payment arrangements. 付款方式。2. Maintain complete knowledge and strictly keep to local liquor regulations, particularly those prohibiting service to minors.完全了解本地的酒水管理制度并严格遵守，特别是严禁对未成年人贩卖含酒精饮料。3. Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.检查仓库地区的存货量，摆放陈列和卫生情况。派指定的人去保持清洁卫生和整理货品陈列。4. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.建立存货量和设备的平均标准。完成对库房的补货或对增加物品的采购。5. Requisition linens/skirting required for business and assign staff to transport and store such to proper areas.申请营运所需的布草然后分配给员工放到正确的位置。6.  The next day, check the previous day revenue report and inform Assistant F&B Director and or hotel Manager to resolve any difference from Accounting. Analyze revenue and expense same as director / Manager.检查头天的营业报告并通知部门经理／酒店经理，解决相关的账目问题。与分析营业额和费用。7.  Check and organize Banquet Event Orders in accordance with department standards. Enter any changes to charts or necessary areas.按部门标准检查和整理宴会通知单。8.  Make weekly schedule in accordance with staff assignment guidelines and business forecast. Adjust schedule to comply with any needs.根据具体情况制定每周员工的排班表。根据需要随时调整时间表。9.  Ensure all employees are working as scheduled.确保所有的员工都是按排班表工作。10. Coordinate breaks for staff.  协调员工休息时间。11. Check function areas and rooms for cleanliness, proper furnishings and equipments. Instruct and rectify deficiencies with respective personnel.检查会场和房间的清洁卫生，陈列品摆放是否正确和设备是否完好。如有不足的地方需命人及时改正。12. After the meeting with the Chef and Chief Steward, review the menu for the group and necessary equipments. Ensure that delivery time, quantity, special requests are arranged as ordered.在与厨师长和总管事开完会之后，察看团队菜单和所需设备。确保交货时间，质量和特殊要求都按要求安排好了。13.  Assign staff to stations according to group requirements and departmental standards.根据宴会客人的要求和部门标准分配员工到各工作台工作。14. Assign work and side duties to staff in accordance with department procedures.根据部门操作标准分配员工任务和工作。

• Sales Coordinator 销售协调员

• 西安丽思卡尔顿酒店
• 2018-12-18 22:26:14

1. Clearly communicate customer and sales commitments to operational departments on a timely accurate and well documented basis在有据可查的基础上，及时准确且清楚地与客户沟通及与运营部门的销售承诺。2. Fulfills targets set for, telemarketing, site inspection, telesales calls to in-house guests, ENT as set by DOS完成销售总监设定的对住店客人的电话营销，酒店考察，电话销售及酒店宴请的目标。3. Achieve / exceed the room revenue goal as set by DOS完成/超越销售总监所设定的客房营业收入目标。4. Handles all incoming enquires within the assigned area of responsibility and responds to customers needs effectively and in a timely manner及时且有效地答复所有职责内的来电询问。5.  Ensures that all correspondences are replied within 4 hours确保所有回复在四小时内完成。6.  Conducts site inspection effectively有效地开展酒店考察。7. Achieves a shop call score of more than 90% 达到至少90%的暗访分数目标。8. Maintains a clean database in PMS and S&C systems保持PMS和S&C系统中数据库整齐一致。9. Plans and prepare appointments and reports for sales trips为销售行程做计划并准备报告和会见预约。10. Prepare proposals and contracts as directed by the respective Sales Manager (SM) and Director of Sales in the approved correspondence format以批准的书信格式准备报价和合同。11. Check availability of guestrooms, meeting space and restaurants and block the space accordingly 检查可用的客房，会议室及餐厅的数量并相应地预留。12. Raises catering leads / group booking forms and copy to all concerned departments起草餐饮预定表格并转发给有关部门。13. Assist with file turnover for groups协助整理团队客人的文档。14. Attends weekly group meeting, monthly sales and marketing meetings and other meetings when required在需要的时候参加每周会议，每月市场销售会议及其它会议。 

• Banquet Sales Manager 宴会销售经理

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:39

1.Practices up-selling at all opportunities to maximize revenue.尽最大可能去提升销售额在所有机会。2.Ensures effective communication with clients and internal departments.保证与客户和酒店各部门有效的沟通。3.Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders, Group Resumes and chairs pre-event meeting.将团队涉及信息分发至酒店各部门。例如：发宴会通知单，团队摘要和准备会议讲座。

• Outlet Supervisor 各餐厅主管

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:39

1.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。2.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。3.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。

• Income Audit Supervisor 审计主管

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:39

1.University Preferred Commerce Degree in Accounting and Management.大学会计和管理方面的学位。2.Previous experience in a managerial operational accounting role.有财务管理经验。3.At least 1 years of working experience as  Income auditor Clerk or higher in the hospitality industry,日审主管有足够的教育背景,作为日审文员至少一年的工作经验。4.Accounting Qualification.具有会计资格。

• Food & Beverage Waiter/Waitress 餐饮部服务员

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:39

1.To maintain a high customer service focus by approaching your job with the customers always in mind.在整个工作过程中，始终保持高度的客户服务意识。2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly  communicating with both customers and colleagues.持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。3.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。

• Security Supervisor 保安部主管

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:39

1.Communicates effectively and clearly.有效清晰交流。2.Thorough knowledge of hotel fire、life-safety systems and equipments.熟悉有关酒店消防、安全生命系统和设备的知识；3.Good knowledge of hotel security operations.掌握酒店保安工作程序。4.Maintain excellence in leadership abilities保持优秀的领导能力。

• Concierge Supervisor 礼宾部主管

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:39

1.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系，能快速有效的应对各种问题。2.Basic mathematical and calculator skill to prepare mathematical calculations without error具备一定的精算能力。3. Ability to listen effectively, to speak and write English clearly.具备的一定的英语听说会话能力。

• Chef de Partie 厨房主管

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

1.3-4 years as Head of Kitchen in 4/5 Star category Hotel or individual restaurants with high standards.三至四年厨房经验在四/五星级酒店的咖啡厅或很高级别的个体餐厅。2.Minimum requirements-High school graduate, Preferred – Completed Technical education in Hospitality or Culinary school .高中毕业，最好是专业烹饪学校毕业。

• Bell Boy 行李员

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人，提供帮助，把客人引领到总台接待处。11.在正门开门及欢迎客人时，如遇雨天，需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后，再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时，引领其到收款台办理退房手续。15.把行李装上出租车，盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验；2.良好的英语运用能力；3.身体健康，思维敏捷。

• Cost Controller成本控制经理

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

岗位职责1.负责酒店食品、饮品成本报告，控制食品、饮品营业成本控制。2.检查食品原材料采购供货渠道、收货程序以及原材料质量，掌握市场上原材料价格信息。3.督促编制配餐卡，为制定销售价格提供依据。编制餐饮销售分析旬报，调整餐饮价，及时提供信息。4.与各厨房餐厅酒吧沟通，提供成本信息，降低成本。5.定期与采购部、餐饮部共同对市场价格进行调查、分析，更有效地控制进价。6.负责编制每月饮食成本报告。7.严格各种物品、食品、饮品的购入、验收、入库出库等有关手续和标准。岗位要求1.具有XX以上财务专业学历或会计师资格；具有本岗X年以上工作经验，在成本核算岗位工作X年以上。 2.具有较强的管理、沟通、协调能力和团队协作意识。3.人品正直诚实，具备良好的职业道德和素质，责任心强。4.能对成本核算指标进行针对分析并合理提供合理的建议。5.通晓财务核算流程，能熟练运用财务软件及办公软件。6.根据酒店经营需要，有效进行科学的成本测算。7.对财务各项指标具有一定的敏感力。

• Engineering Supervisor 工程主管

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

1．Knowledge of hotel electric、transformer room 、generator  supply system.掌握酒店强电、变电所、发电机供电系统。2. Familiar with hotel engineering equipment maintenance and repair.熟悉酒店工程设备的维护和保养

• GSM 宾客服务经理

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.能有效的用英语沟通交流。2.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系，能快速有效的应对各种问题。3.Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。

• Security Guard 保安员

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

1.Strong sense of responsibility and service, good work attitude and high alert.具有强烈的责任心和服务意识，对工作认真负责，有高度的警惕性。2.Communicates effectively and clearly.有效清晰交流。3.Effectively understands and uses resources.有效理解和利用资源。4.Knowledge of hotel security operations.了解酒店保安工作程序。

• KIT Commis I & Commis II 厨房一级/二级厨师

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

1.Prepares food for guests and team members efficiently, economically, and hygienically as per the standard recipes following the standards and procedures.为客人和员工高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生。2.Support the Sous Chef/Junior Sous Chef in the overall smooth operation of the kitchen ensuring prompt service at all times.在厨房运作方面支持厨师长工作，保证提供高效率的服务。3.Cooks, prepares and bakes food for guests and team members as per the standard recipes.根据标准食谱卡、为客人及员工准备和制作食品。

• Secretary to F&B 餐饮部秘书

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

岗位职责1.完成经理安排的各项工作。2.申领保管本部之各类设备及文具用品，确保各类办公室物资之足够供应。3.与本部内各分部保持良好沟通协助保持良好团队精神。4.积极参与由本酒店举办之各种活动。5.保持办公室之整洁及卫生。6.开启及处理种类有关表格之跟进工作。7.每月协助各部门考勤表之整理。岗位要求1.大专以上文化程度或具备文秘方面的专业知识。2.懂得电脑操作，能较熟练地进行中英文打字。3.有一定的写作能力和应变处理问题的能力。4.优秀的英文听说读写能力。5.做事细心,耐心,有条理。

• Outlet Manager 各餐厅经理

• 海南兴隆希尔顿逸林滨湖度假酒店
• 2018-12-18 21:31:33

1.2-4  years in a managerial position in 4/5 Star category hotel二至四年在四/五星级酒店的相关管理经验。2.Good English skills (written & verbal).良好的英语口译及书写能力。3. Familiar with Computer operation.精通计算机程序。