• 运作/应收主管 Operation/Receivable Supervisor

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1. Balancing guest ledger daily before transferring unsettled guest balances to City Ledger, posting, editing and updating to accounts receivable system. Direct bill accounts transferred to the City Ledger must be billed on a timely basis, preferably the same day.每天在挂帐前，平衡客户分类账。入账，编辑和更新应收账款系统。挂帐的直接账单账目必须按时开账单，最好在同一天内。2. Balancing /posting daily payments and reconciling short payments.平衡账目/将每天付款入账并核对调整短期支付。3. Research and respond to guest queries either by phone or correspondence. Disputed guest accounts must be resolved on a timely basis, preferably the same day.用电话或信函调查和回答客人的质疑。有争议的客户账目必须即时解决，最好在同一天。4. Ensure timely billing of invoices and statements per credit policy.确保依信用政策按时开发票和账单。5. Credit card billings must be controlled separately from other receivables to ensure payments are properly credited and reconciled with receipts. If PMS facility used, ensure summary reports agree to amounts credited to bank account.信用卡账单处理业务必须与其它应收账款业务分开来控制，确保支付被正确地记入并与收据一致。如果使用电脑系统，应保证统计报告与银行账户贷方金额相符。6. Prepare and input journals for transfers between debtor’s accounts.准备并将债务人账目间的转账记入月报。7. Liaising with reservations， sales and front office staff daily on rates etc, to reduce potential invoice errors. In addition discuss disputed accounts and reason for same.每天就价格等与预定处、销售部和前厅部的员工联络，以减少潜在的发票错误。另外，讨论有争议的账目和原因。8. Reconcile Advance Deposits for Banquets and Accommodation.核对宴会和住宿的预付金。9. Processing of travel Agent commissions daily for preparation of travel agents cheque.处理旅行社佣金，准备旅行社支票清单。10. Investing and respond to travel agents commission queries for Credit Meeting.为信用会议调查并回答有关旅行社佣金的质疑。 11.Raise monthly rebates for cleaning accounts.为清账提高每月折扣。12. Raise monthly charges for rental accounts if any and ensure timely payment.在某些情况下，为租金账目提高每月收费，确保按时支付。13. Reconciliation of total City Ledger accounts to the General Ledger each month.每月调整挂帐账目总额到总分类账。14. Regularly arrange storage of City Ledger documentation and appropriate Accounts receivable computer reports.例行挂帐文件的存放和适当的应收账款电脑报告。15. Record no-show billings and review on a monthly basis.记录无显示账单并每月检查一次。

• 西饼房主管Pastry Chef de Partie

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1.1       Ensure that production is done according to the standard recipes at all times确保所有出品按照标准的烹饪方法制作 1.2       Delegate work to the Demi Chef and Commis assigned to him带领副厨师长和帮厨工作 1.3       Check fridge and Products thoroughly to avoid spoilage                    为防止食品变质，要彻底检查冰箱 1.4       Has knowledge of all food items concerning ingredients, cooking techniques and preparation      熟悉所有菜的配料烹饪方法及准备工作 1.5       Is alert in energy saving.     注意节省原料 1.6       Ensure production and quality meets hotel standards      确保出品达到饭店的标准 1.7       Hire, develop and retain quality chefs     招聘，发展维持有能力的厨师 1.8       Appraise the performance subordinate chef and use effective coaching and counseling for positive improvement.表扬鼓励行为优秀的下属厨师，并有效的指导积极的改进 1.9       Conduct annual performance appraisals for subordinate chef     为下属厨师做年度评估 1.10     Support subordinate chef with an effective training program to make them aware of the expectations and responsibilities that their positions entail.     为下属厨师的培训项目提供有效的支持，使之达到其职位的期望和相应 1.11     Establish and maintains good relationships in his section     建立和保持良好的工作关系 1.12     Follow hotel policies at all times     遵守饭店的规章制度 1.13     Keep good relationships with all his colleagues especially within his department     和其它员工保持良好的关系，尤其在本部门

• 客服中心经理/副经理 Call Centre Manager/Assistant Manager

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1.Service Center Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.2.Ensure that ‘shift check list’ issues are followed up accordingly.3. Maintain update information and product knowledge.4.Be aware of hotel’s services/facilities , places of interest and local restaurants, etc5. Hotel knowledge and facility training for all FO new joined staff.6. Anticipates the needs of the guests and meets their needs as much as possible.7. Be Consistent in delivery of service. Always meet and exceed customer expectations.8. Utilize all communication tools available to disseminate information in a timely manner.9. Develop strong communication channels among team members.10. Ensures integrity and confidentiality of information at all times.11. Takes action to eliminate potential problems and unhealthy practices.12. Ensure team members are aware and follow all environmental program initiatives.13. Involve team in decision-making processes.14. Support and encourage empowerment.15. Provide directions that are aligned with departmental and hotel objectives.16. Ensure each innovation provides “value” to customers, hotel, and owners.17. Support and follow through with implementation of new ideas.18. Thoroughly familiar with all emergency Procedures as specified by Sofitel Kunming.19. Communicate values to team regularly20. Utilize every interaction with team as an opportunity to coach and improve performance.21. Familiar with hotel information & product knowledge and conduct training for new staffs.1.负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保服务中心在预算的范围内得以高效运作。2.确保班次检查表上的未完成工作能够得到很好的跟进。3.维护信息和产品知识的日常更新。4.了解酒店的服务和产品，名胜古迹，当地餐馆等。5.负责部门新员工的入职后应知应会的培训。6.预先判断出客人的需要并尽可能更好的满足客人的需要。7.坚持为客人提供服务。始终达到并超出客人的期望。8.用适时的方式运用所有可用的沟通工具来传达信息。9.在团队成员之中发展一个强大的沟通渠道。10.每时每刻确保信息的完整性和保密性。11.采取行动以排除潜在的问题和不适当的操作 。12.确保团队成员重视和遵守所有的环保条例。13.参与团队的决策过程。14.对员工应该进行支持和鼓励、授权。15.提供与部门和酒店目标相协调的指导方向。16. 确保每个创新都能为顾客、酒店和业主提供有利的价值。17.支持并执行新的意见。18.非常熟悉昆明索菲特大酒店所有应急事件的处理程序。19. 经常与团队进行酒店价值观沟通。20.利用与团队每次交流的机会来改善和提高工作状况。21.熟悉酒店信息和产品知识并负责为新员工培训。 

• 高级销售经理/销售经理-宴会及会议

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1       Supervise Sales Manager, Assistant manager and coordinators on daily operations.指导监督销售经理和助理销售经理及协调员的日常工作。 2       Take place of management role when Assistant Director of Sales is absence.在助理销售总监不在的情况下，执行相应的管理工作。3       Ensures that all new clients have no negative credit references.确保所有新客户均无不良信用的记录。4       Assist in conduct training to new staff.协助新员工的培训工作。5       Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、 骚扰和迫害。 6       Treat complaints of harassment and discrimination promptly and confidentially.用及时和保密的方式对待有关骚扰和歧视的投诉。 7       Treat customers and colleagues from all cultural groups with respect and sensitivity.尊重对待所有客户和同事的文化信仰。 8       Identify and deal with issues which may cause cross cultural conflict or misunderstanding.识别和处理可能导致跨文化冲突或误解的问题。 9       Assist ADOS with all the market information needed for business plan annually.协助助理销售总监制定年度计划所需有关信息。 10     Keep very good account management with updated account profile, contacts profile and detailed activities as per assigned territory.不断更新客户档案及管辖区内的客户拜访记录。 11     Organizes regular visits in accordance to a predetermined plan.按计划定期组织销售拜访。 12     Submit Weekly sales plan and weekly sales summary to ADOS.递交周计划及周总结给助理销售总监。 13     Update account profile on daily basis and report on daily debriefing.每日更新客户档案并在日例会汇报。 14     Records the statistics of his/her sales accounts.记录其客户数据。 15     Be aware of each account monthly production and make action plan accordingly.了解每个客户产量并制定相应行动计划。 16     Work on time and be able to work overtime when necessary.准时上班,必要时胜任加班。 17     Be able to understand and read daily pick up report, revenue report and market segments.熟悉及运用日常生意报表，收入报表及市场分类。 18     Maintain existing business and develop new accounts.保持现有客户并发展新的客户。 19     Maintain good business relationship with all producers.同客户保持良好的商业关系。 20     Complete weekly entertainment and weekly activities plan.完成每周的宴请和拜访计划。 21     Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads.针对团队，散客，会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 22     Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。 23     Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 24     Keep clients advised of latest information regarding hotel’s development.记录客户对于酒店发展的建议和最新的信息。 25     Be able to sell both rooms and banquet. Knows how to handle groups.能够进行客房及宴会全方位销售. 掌握如何处理团队业务。 26     Monitor on-hand groups cut off days. Follow up contract, deposit and full payment.监督在手预定团队的截止日并跟进合同, 订金及全款。 27     Be able to bring in high yield business during high impact period and volumes during valley period.能够在旺期接洽高收入生意,淡期大批量生意。 28     Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.提供售后服务，确保所有的客户投诉都已被认真受理，并在必要时与有关部门进行研究。 29     Be able to receive in the hotel any VIPS whom he has approached.在酒店接待重要客户。 30     Achieve monthly individual goal assigned and team goal.完成月个人指标及部门指标。31  Ensures that all complaints are reviewed, investigated and follow-up action is initiated.确保所有投诉都已经过仔细调查，并已采取补救措施。 32     As directed, compile and input market intelligence information.在指导下，收集和输入市场信息。 33     To familiar with the operation and application of the hotel's computer / data processing system.熟悉饭店电脑及数据系统的运作和应用程序。 34     Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application.确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 35     Keep well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).注意整个酒店尤其是主要部门的运作（前厅部、客房部、餐饮部、宴会厅等）。 36     Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).密切关注涉及竞争对手酒店的事宜（位置、常规价格、服务－偶尔或经常需要的）。 37     Promotes the hotel as often as possible through entertaining，conducting, site inspections, presentations etc. of the hotel.通过经常宴请、参观酒店、介绍酒店等活动宣传酒店。 38     At all times, promote a positive image of the hotel in all forms of contact.在随时随地发生的联系中提高酒店的正面形象。 39     Develop & foster close and positive rapport with the public, guests, clients and members of the trade.发展同公众、旅客、客户以及商界人士之间的积极紧密关系。40     In his or her absence, the Senior Sales Manager may be replaced first by another Senior Sales Manager。高级销售经理缺席时，由另外一名高级销售经理代行职责。

• 特色餐厅主管/领班 LAN Restaurant Supervisor/Captain

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1.质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。2.健康和安全: 完全了解所有紧急程序, 坚持高标准的卫生和整洁, 保证所有的物品存放在安全和正确的地方。3.交谈，训练和发展: 提醒经理合作的归纳，训练，劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。4.财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进。 1.Quality: Ensure complete guest satisfaction as top priority at all times. Be responsiblefor the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster. 2.Health and Safety: Understand fully all emergency evacuation procedures. Ensure a high standard of hygiene and cleanliness with regard to safety is maintained at all times. Ensure that all food operating equipment and linen is stored securely in the correct location. 3.Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.4.Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.

• 送餐部主管/领班 In Room Dining Supervisor/ Captain

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。 Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.交谈，训练和发展: 提醒经理合作的归纳，训练，劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。 Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.完成周期餐厅内视察，检查餐厅的整体情况，固定设备的修理，试用及操作设备，有必要的情况下申请设备维护。 Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进行。

• 送餐服务员 In Room Dining Attendant

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

服从能力：服从上级领导指派的任务，并能够很好完成。 服务能力：为服务做好准备工作。根据酒店的标准和服务的顺序服务。 沟通能力：与上级，同事，保持良好的关系。 处理问题的能力：查明客人的满意程度，告诉主管任何客人的不满或问题无论大小。 Obedience: Personnel who assist their superior in carrying out an assigned task. Service: Assist in preparation of outlet for service periods. Adhere to the standards and sequence of service within the outlet. Communication: Maintain good relation with outlet captain, supervisor, manager and waiters. Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.

• 销售经理/副经理（宴会/客房）Sales Manager/Assist Sales Manager

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

完成每周的宴请和拜访计划。 针对团队，散客，会议及宴会生意信息开展电话销售、访问、邮寄等销售活动。 确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。 保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 记录客户对于酒店发展的建议和最新的信息。 熟悉酒店电脑及数据系统的运作和应用程序。 确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 注意整个酒店尤其是主要部门的运作（前厅部、客房部、餐饮部、宴会厅等）。 密切关注涉及竞争对手酒店的事宜（位置、常规价格、服务－偶尔或经常需要的）。 通过经常宴请、参观酒店、介绍酒店等活动宣传饭店。 维护酒店的正面形象。 发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 销售经理缺席时，由助理销售总监指定另一名销售经理代行职责。Complete weekly entertainment and weekly activities plan. Conduct sales campaign by direct sales call / visits/mailing for group,meeting and banquets from all sources for bookings and leads. Make sure all booking orders (banquet/meetings) are correctly instructedfor effective communication between sales and banquet operation. Ensure all incoming correspondence and telephone enquiries are handledwith efficiency and great care to build up a pleasant working relationship. Keep clients advised of latest information regarding hotel’sdevelopment. The Sales Manager is familiar with the operation and application of thehotel's computer / data processing system. Ensure the implementation and utilization of in-house softwareespecially the “sales and catering”, use it efficiently and maintain itsapplication Keep well informed about the operations especially in essentialdepartments (Front Office, Housekeeping, F&B, Banqueting etc.). Closely observe matters pertaining to competition (sites, prices,services offered on a regular basis - quarterly or more often if need be). Promotes the hotel as often as possible through entertaining，conducting, site inspections, presentations etc. of the hotel. At all times, promote a positive image of the hotel in all forms ofcontact. Develop & foster close and positive rapport with the public, guests,clients and members of the trade. In his or her absence, the Sales Manager may be replaced first by aSales Manager appointed by the Assistant Director of Sales.

• 水疗副经理Assistant SPA Manager

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

进行培训理疗师需要培训所有水疗服务菜单上面的项目。 培训前台菜单上具有优势有先进技术的理疗,解答问题、培训零售产品,销售和零售方法。 培训基于理疗菜单中的技能和优势禁忌,为水疗理疗师和服务员培训零售和销售。 主动安排、监督,开展员工职位范围下的新的和正在进行的培训项目监督。 出席所有产品和治疗教育课程。 保持积极的客户关系,包括住店客人客人,和电话询问。 接收和回复客人的问题,所有的评论或投诉与自由裁量权和紧急事件。 专业和灵活的服务，尽量满足客人需求。 Conduct training for the therapists for all spa services in the Treatment menu. Conduct training for the receptionist for advanced knowledge of the treatment menu and benefits, contra-indications, retail products, sales and retail techniques. Conduct training on basic knowledge of treatment menu and benefits, contraindications, retail lines and sales for Spa therapists and attendants. Proactively schedule, supervise and conduct employee new-hire and on-going training programs under the positions scope of supervision. Attend all product and treatment education classes. Maintain positive guest relations at all times, including in-house guests, day guests, and telephone inquiries. Receive and respond to all guest concerns, comments or complaints with discretion and urgency His services will be professional and predictable but flexible enough, when necessary, to adhere to the individual needs and wants of guests. 

• 调酒师 Bartender

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

 完成周期餐厅内视察，检查餐厅的整体情况，固定设备的修理，试用及操作设备，有必要的情况下申请设备维护。 参与菜单和酒水单的计划。 与客人进行积极的沟通交流，询问客人的满意度。 在索菲特会所鸡尾酒时光组织品酒会。 抽查各个点的酒水账目。Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary. Participates in the planning of menus & beverage lists. Be positive to communicate with the guests to check satisfaction & build tight relationship. Organize wine tasting on a daily basis at ‘Club Millesime’ during cocktail hours. Check the beverage stock.

• 云轩中餐厅主管 Le Chinois Chinese Restaurant Supervisor

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

 指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜。 及时完成酒店管理层所布置的所有工作。 记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的细节。                   确保有足够的用品，并申请所需采购的物品。 确保员工完成好临时性的工作。 参加每天的晨会和每月的交流会议，总结并讨论服务及工作的准备情况。            监督并指导餐厅员工的服务情况。 确保所有设备和家俱处于良好的工作状态。          确保餐厅的干净、整洁。 通过他/她所表现的态度,行为和优秀的沟通力来推广索菲特品牌的理念。        牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速。 确保所有在餐厅的信息传达是最新的。 尽快使新员工熟悉酒店，就酒店的规章制度对员工进行培训。 确保员工保持良好的仪容仪表。 向领导提出建议，以提高工作效率、增加销售额。 必要时,确保各个部门和提供服务部门保持沟通。 建立良好的人事关系，在工作中树立良好的工作形象，给酒店的客人、客户、部门经理及员工以专业化及热情服务的美好印象。Briefs personnel on preparations, service and content of menu items.  Coordinates with kitchen on daily or monthly specials and promotions..Performs all duties as assigned by management. Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.                   Ensure adequate of supplies, materials, and requisition for general supplies. Ensure employees properly carry out side duties. Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.                                                                                                                        Monitors and supervises service flow in the restaurant. Ensure all fixtures and operating equipment is in good working condition.          Ensure good general appearance and maintenance of restaurant working areas. Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior and excellent communication skills.        Takes note of remarks made by guests and finds solutions for any problems that may arise. Ensures a rapid response from the different departments concerned. Makes sure that all the information available in the restaurant is well presented and up-to-date. Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff. Ensure grooming and general appearance of staff conforms to Hotel standards. Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion. Assures the interface between all hotel departments and service-providers if necessary. Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 

• ID21156 安全及保安主管 Safety & Security Supervisor

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1.注意收集员工中各种建设性意见。2.注意与酒店周边单位和政府分管市容、交警、街道卫生等人员保持良好关系。 3.负责处理当值期间涉及治安、消防、交通秩序的日常事务，协助安全部主管、消防主管处理突发事件，编写每日当值工作记录。 4.遵守并执行由雅高集团或酒店制定的各项规章制度，从而达到统一及服务的最高水平。 5.完成安全部主管交办的工作。6.每天当值前必须清楚酒店当日的各项营业活动情况，组织安排每天的内外保日常工作。 7.当值勤期间发生重要事件和问题要及时向安全部主管汇报，做好每天的当班情况记录工作和交接班工作。 8.当班期间负责检查保安各岗位制度执行情况，并注重指导和要求保安员按正确的方法操作。9.当值期间注意对酒店的治安重点部位如大堂、员工通道、酒吧、客房电梯厅(首层)等加强控制。10.派警卫协助财务部去银行解款。11.负责保安各岗位正常离岗替代。 12.协助安全部主管处理突发事件。13.掌握消防应急预案，明确发生火灾等突发事故时自己的职责。14.与部门员工和酒店员工建立良好的人际关系。15.定期对自己工作进行总结以提高工作水平。 16.定期向上级主管汇报工作执行中的合理建议及要求。17.注意做好工作中的保密事项。18.根据部门岗位制度和培训程序对新入职保安员作好培训工作。 19.每天检查当值保安员的仪容、仪表、礼貌服务。20.做好每天当值保安员的考勤记录。21.注意对优秀保安员的培养。 22.严格执行人事部发布的《考勤政策》。 23.严格督促各自班组的成员每日认真签到并做好相应记录。 1.Pay attention to collect different constructive opinion about the department and hotel. 2.Establish good relationship with other  companies, local government, local police station etc. 3.Deal with the daily routine regarding security, fire&trafficorder. In addition, assist Security and fire Supervisor in handling emergency and record the work diary. 4.Conform to and enforce policies, procedures, rule, and regulations as laid down by ACCOR and the Hotel in ordertoachieve the highest levels of uniformity and guest service. 5.Perform special duties as required by Security Supervisor. 6.Organize & arrange the daily internal & external security job according to the hotel business and event. 7.On finding unusual accidents, report it in a timely manner to supervisor. Prepare daily on-duty record and hand-over work. 9.Be responsible for inspecting all section’s daily work. Pay attention to the standard operation procedure. 10.When on duty, pay attention to the Hotel major area (such as lobby, staff entrance, bar, first floor of guest elevator.) 11.Assist the Accounting Department in the cash transfer work.12.Ensure that the Security & Fire area is not left unattended at any time whilst on duty. 13.Assist the Security Supervisor in handling the emergency.   14.Know well about fire emergency pre-plan. Make sure own duty and responsibilities when the fire or other accidents occurring. 15.Establish good relationship with departmental staff and hotel staff. 16.Frequently make up a summary to improve the working level. 17.Regularly put forward reasonable suggestion andrequirements through the work. 18.Pay attention to the confidentiality.19.Organize regular departmental training for new . 20.Pay particular attention to courtesy, efficiency, service standard, grooming diplmacy and actual job knowledge of daily on-duty . Record daily staff attendance. 21.Pay attention to develop leadship qualities among subordinators. 22.Carry out “Attendance Procedure” issued by HR strictly.23.Supervise staff of own group to fill in attendance form every day and record strictly. 

• ID28467 西厨房厨师 Commis II

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1.把食品整齐摆放在货架上和冰箱内。2.保持本部门工作场地干净、整齐 3.协助清洗设备及用具。 4.根据标准的烹饪方法在制作。5.和其它员工保持良好的工作关系。6. 遵守饭店的规章制度。7. 和所有员工保持良好的关系。1.Stock food items neat in shelves and fridges.2.Keep the section that he is assigned to in good working order.3.Assist in cleansing utensils and equipment.4.Work accordingly to standard recipes.5.Keep good rapport with all staff.6.Follow hotel rules and regulations at all times.7.Keep good relationships with all staff at all times.

• ID19681 宾客服务中心文员（总机）Call Center Attendant

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1.礼貌并有效的以热情和自然的方式接听各种内部和外部的电话。 2.确保所有的电话都能够转接到正确的客人。 3.正确的记录所有叫早服务，确保做到准确无误。 4.对于酒店所有VIP客人和特殊需求的客人提供个性化的叫早服务。5.负责确保所有大使区域和酒店各个部门的电话线通畅清晰。 6.要对电话控制台完全掌握。 7.接受客人投诉分析，并在权限范围内能够迅速的正确的做出决定以确保全体客人时刻满意，同时保证酒店的财产和收入。          8.确保每天清楚了解要抵达酒店的客人，特别是重要客人和回头客，并且了解他们的任何特殊需求做出相应的措施。9.必须要掌握opera系统。10.执行经理分配的其他工作。11.使用专业的电话礼仪处理各种电话要求。                12.及时的为所有店内和店外客人提供留言服务。13.与安全及法规尊从部协调和处理各种突发紧急事件。14.维护信息和产品知识的日常更新。15.预先判断出客人的需要并尽可能更好的满足客人的需要。 16.坚持为客人提供服务。始终达到并超出客人的期望。 17.当班期间发现有任何话务台故障,要同当班总机主管联系并直接向前厅部经理汇报。 18.每时每刻确保信息的完整性和保密性。 19.预订部下班时负责客房的预订工作。接收预定业务时，优先提供昆明索菲特的各项服务，包括接受客房，餐厅，客用车以及其他各项预定业务，优先选择雅高集团。                20.确保所有的固定库存保持在标准状态。21.将需要继续处理的相关事件记录在工作日志上，以便移交给下一班次的大使继续落实。 1.Handle all incoming and outgoing telephone calls with courtesy and efficiently in a warm and natural manner. 2.Ensure all calls are transferred to the correct guests. 3.Accurately record all request for wake-up calls and ensure they are handled correctly. 4.Personalized wake-up call must be rendered for VIP guests & other special guests. 5.Responsible for ensuring that clear and constant communication line is kept with all ambassador, areas and Hotel departments. 6.Completely familiarized with the telephone console.7.Receptive to guest complaint, analyze within the limitation set, make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue. 8.Ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may take actions accordingly.9.Must also be familiarizing with Opera system. 10.Perform any other duties that may be assigned by the Manager. 11.Handle all telephone inquiries and requests in a professional manner.                  12.Take message for all external and internguests efficiently. 13.Handle all emergency and accident and co-operates with Safety, Security & Compliance Department.14.Maintain & update information and product knowledge.15.Completely familiarized the hotels services/facilities knowledge.16.Anticipate the needs of the guests and meets their needs as much as possible. 17.Be Consistent in delivery of service. Always meet and exceed customer expectations. 18.Identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the Telephone Supervisor. On duty and report the fault directly to the Front Office Manager. 18.Ensure integrity and confidentiality of information at all times.19.Responsible for the reservation after reservationists off duty. Take reservation for rooms, restaurant, limousine and other reservation for elsewhere, prefer within Accor Group.                    20.Ensure all stationary stock are keep at par. 21.Responsible for the ongoing communication of pertinent information using the Service Center log book provided to other shifts. 

• ID1960预订文员 Reservation Agent

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

预订员使酒店的客房预订与酒店的服务目标及程序保持一致，来提高酒店的收益。协助客人，确保客人在昆明索菲特酒店入住期间的舒适并对饭店留下了美好印象。按照部门工作程序处理预订和咨询。确保对酒店产品知识和服务有着高度的理解以便 向客人解释并且销售酒店服务和设施。记录所有新进的预订,接收并确认所有的房间预订。接受通过邮件,传真等方式的预订并发回确认。回答关于酒店服务和设施的询问,回答房价和房间类型的询问，确保所有客人的需要都被及时回复, 给客人提供最新和最准确的信息。悉知房价变动，特殊安排，各种促销活动和预订截止日期。监控预订情况并通知预订部经理目前和未来的住      房率。按照酒店标准保持高水准的电话应答技巧。在部门里创造最高的效率。回答关于预订的投诉并把问题向预订主管汇报。随时表现出专业的态度和行为。要不断的提高对客服务水平，确保赢得客人最大程度的满意和热忱的关注。同客人建立良好的公共关系。落实“预订未到客人”的名单和每日团队取消情况。检查每日预抵客人名单，特殊的备注和更改的预订，房间价格，特殊的安排，重要客人等,准备第二天的贵宾名单，交叉检查并在每天早上交至销售及商务发展部总监。18.对本岗位发生的事情要做日常报告。管理预付押金并按照规章制度和财务部密切合作。通过合适的途径,向客人提供服务和最新、最准确的信息。保持饭店的良好声誉并协助饭店赢得更高的利润。同饭店的所有同事和员工建立良好的工作关系。给予所有同事理解、支持、鼓励和帮助。确保尽可能提供安全的工作环境以保护索菲特形象大使在工作场所免受歧视、骚扰和迫害。使用及时和保密的方式对待有关骚扰和歧视的投诉。尊重对待所有客户和同事的文化信仰。识别和处理可能导致跨文化冲突或误解的问题。当有岗位需要帮助或者困难的情况下，要自觉自愿的根据管理人员的安排和需要替岗。所有大使必须听从正常情况下工作时间内分层主管的领导。所有大使均可能将按照酒店业务水平所需支援其它酒店。The Reservations Sales Agent shall steer the incoming room bookings in accordance with the hotel’s service objectives and procedures so that RevPar is optimized.Assist guests and ensure their stays at Sofitel Kunming Hotel is comfortable and an experience to remember.Handles inquires and bookings in accordance with the department’s routine.Ensures that the hotel product knowledge and service been high understanding so that explain and sell hotel service and facilities.Records and processes in-coming reservations, Receive and confirm all guest room reservations.Take and processes reservation requests received by phone, email, fax etc. send confirmations.Answer enquiries about hotel services and facilities; Answers questions on rates and room type available, ensures all guest requests are responded to immediately, provide guests with the most accurate and up to date information at all times.Be aware of rate changes/ special offers/promotions/close out dates.Monitors reservation levels and inform managers on current and future occupancy rates.Maintains high level of telephone skills to meet hotel standard.Assist in creating maximum efficiency within the department.Answer complaints regarding reservations and refers problems to reservation supervisor.Demonstrates professional attitude and behaviour at all times.Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.Establish good public relations with all guests.Follow-up “no-show” list and group wash-down daily.To check arrival list, special notes and updated reservations, rates and special arrangement, VIP etc daily. Prepare reservation VIP list for the following day, crosschecks and hand to the DOSBD every morning.To report regularly on happenings of the section.Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.Build a good working relationship with all colleagues and employees of the Hotel.Be understanding and supportive, encouraging and helpful to all co-workers.Ensure wherever possible that Ambassadors are provided with a work place free of discrimination, harassment and victimisation.Treat complaints of harassment and discrimination promptly and confidentially.Treat customers and colleagues from all cultural groups with respect and sensitivity.Identify and deal with issues which may cause cross cultural conflict or misunderstanding.To be flexible and willing when asked to fill in any areas where needed to help in an emergency or difficult circumstances as assigned or requiered by Management.All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

• ID19614 澜餐厅厨房厨师 Lan Kitchen Commis1

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1.把食品整齐摆放在货架上和冰箱内2.保持本部门工作场地干净、整齐3.协助清洗设备及用具4.根据标准的烹饪方法在制作5.和其它员工保持良好的工作关系6.遵守饭店的规章制度7.和所有员工保持良好的关系  1.Stock food items neat in shelves and fridges 2.Keep the section that he is assigned to in good                  working order3.Assist in cleansing utensils and equipment4.Work accordingly to standard recipes    5.Keep good rapport with all staff6.Follow hotel rules and regulations at all times7.Keep good relationships with all staff at all times

• ID19401 宾客关系经理 Guest Relation Manager

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

作为酒店高级管理层的代表，宾客关系经理要负责处理客人的问题和投诉。在处理这些情况的时候，宾客关系经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。宾客关系经理要负责贵宾的迎领工作。要确保贵宾抵达酒店时感觉舒适并受到了热情的欢迎。每日核查贵宾抵店清单、在住清单及离店清单，在入住前为贵宾准备好欢迎信和入住礼物，问候在住的贵宾以及向即将离店的贵宾道别。负责在抵达之前发掘贵宾的详细信息、偏好以及习惯，并且与相关接待大使分享信息以创造定制化服务的体验和个性化的欢迎。宾客关系经理要对酒店的服务标准、设施设备、餐厅的营业时间及服务范围了如指掌。 快速响应客人的询问以及需求并且迅速进行处理。 灵活运用索菲特问题解决技巧和大使授权，为客人带来“精彩绝伦”的入住体验。负责给客人拨打关怀电话收集客人的偏好和有效建议以创造定制化服务的契机，进一步发展酒店的服务水平提升宾客体验。观察客人的日常行为和活动习惯，消除客人的不满并且同客人建立起友好的关系。与每一位社会团体客人和贵宾在离店时道别。通过细致入微的管理，改善酒店的运作，特别是在提高服务标准，增加酒店收入及减少损失方面。指导、控制并协调各夜间运做部门并确保这些部门的运做正常。 执行夜审操作并确保夜审流程顺利进行。确保夜班报表的准确性, 检查夜班报表并签字确认. 确保前台员工准确发送报表。在夜班时如发生特殊事件，应为客人，员工或非住店客人准备事件报告，详细记录在当班期间发生的特殊事故对个人或酒店产生的损失。确保严格遵守酒店的各项规章制度，确保夜班安防大使工作正常，尤其注意避免夜间偷窃行为的出现。 确保清晨退房高峰期的正常运做以及所有宾客交通车辆安排就绪。宾客关系经理要始终密切关注酒店的运作和最新发生的所有事情。当班期间，必须不断巡视酒店的各公共区域和各个部门，令员工时刻意识到你的存在。              每天早/晚需要负责进行整个酒店的安全和设备例行检查工作。 负责解决当班期间发生的安全问题。宾客关系经理要负责监督防火和紧急事件的预警程序，在当班时一旦发生火灾或紧急情况要向酒店的高级管理人员报告。确保所有的员工之间及酒店的各个部门之间保持良好的沟通。负责客房保险箱的控制及解锁。负责与相关部门见证酒店提供的失物招领服务，并且与客人沟通确认归还细节，必要时提供打包邮寄服务。 宾客关系经理要负责监督酒店大使及时准确地完成本职工作。确保完成酒店管理系统报告的准备工作。 确保各个班次交班记录上需要沟通协调的事项的完成。              及时与保安部联系协调有关任何不正常的事件或部分不受欢迎的客人的调查。 负责及时向下一个班次的宾客关系经理交接班，并简要介绍需要落实的注意事项。如果是高级管理层需要或者日后可能需要注意的事情，要如实地记录在宾客体验经理的工作日志上。             通过培训熟练掌握酒店管理系统和电子门锁系统。 严格遵守酒店的规章制度和员工手册。完成质量及宾客体验总监和高级宾客体验经理分配的其它工作。必须作为索菲特价值、品牌标准和仪容仪表的优秀典范。以不同的渠道与酒店团队成员有效地沟通。使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。识别和处理可能导致跨文化冲突或误解的问题。 支持营运并且协助完成团队成员和顾客满意的目标。 运用积极的方式与团队成员互动来确保奢华的顾客体验。问候和慷慨地帮助所有的顾客和同事，并且总是主动提供协助。 所有大使在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。 当涉及到商业层面时大使须签署酒店内相关其他责任。As a representative of Senior Management, Guest Relationship Managers (hereinafter referred to as GRMs) will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the GRMs must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.GRMsare responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.Checks daily Arrival List, In House List and Departure Listof VIPs, prepare welcome letter and VIP amenities before check-in, greets in house VIPs and bid farewell to the departure VIPs. Responsible for excavating VIPs’ detailed information, preferences and habits before arrival, and share this information with relevant Ambassadors to create Cousu Main experience and personalized welcome.GRMs are completely aware of all hotel services standards, facilities, outlet operating hours and scope of service. Quick response of guest’s inquiries and requests and take action accordingly. Bring in “Be Magnifique” experience to the guest through flexible apply of Sofitel Problem Solution skills and Ambassador Empowerment.Responsible for making courtesy calls to the guest and collecting guest preference and useful comments to create opportunities of Cousu Main, further to develop hotel service level and enhance guest experienceOversees the habits of guests and VIPs, capable of resolving any guest complaints and to establish an amicable relationship with guests of the hotel.Bid farewell to every corporate guest and all VIPs upon their departures.Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing loss.Direct, control, and co-ordinate activities of all the areas in operation at night and ensure that these activities are properly carried out.Execute night audit on time and ensure that the night audit process running successfully.Ensure the accuracy of night reports, check and sign for acknowledgement and make sure the Front Desk Agent distribute all the report correctly.Prepare reports on incident to guests, employees and non-hotel guests, as well as reports of loss and /or damage to persons and properties inside the premises during the night.Ensure enforcement of all house rules, policies and regulations; specifically ensure that the Security Department Ambassadors carry out their duties correctly.  Extra care should be given to the prevention of pilferage of hotel property.Ensure a smooth operation at the peak hour of checking out in the early morning and make sure ofall transportation arrangement for the guests are in accurate order.GRMs are constantly aware and “up-to-date”of all happenings and operations within the hotel. It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.               Responsible for security checks of the hotel and its equipment on a regular basis day and evening.Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur.GRMs are responsible for oversee fire and emergency prevention procedures and for contacting Senior Management in case of a fire or emergency occurred whilst on duty.Responsible for ensuring clear and constant communication lines are kept with all staff and hotel departments. Responsible for the controlling and unlocking of guest room safe deposit box.Responsible for the witness of Lost and Found service with relevant departments, and communicate with guest for the returning details, offer the parcel post upon guest request when necessary.GRMs are to ensure and oversee that all the hotel Ambassadors whose shift procedures and duties are completed on time and are procedurally correct.To ensure that PMS reports are done as scheduled.To ensure that on-going terms of relevant logbook communication to other shifts is done. Co-ordinate with the Security Department for the investigation of irregularities and undesirable guests.Responsible for the timely hand-over, briefing by outgoing/in coming GEM on items to be followed-up.Maintain an accurate record in the GRM logbook of items and incidents which may be of concern to Senior Management and /or which may require further attention.To handle a comprehensive knowledge of hotel’s Property Management System (OPERA) and Key Card System (Vingcard) through system training. Responsible for adhering to hotel staff rules and regulations as detailed in hotel’s staff handbook.Assumes other missions as assigned by the Director of quality and Guest Experience and Senior Guest Experience Manager.Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines.Effectively communicate to hotel team members using many varied channels. Treat customers and colleagues from all cultural groups with respect and sensitivity.Identify and deal with issues which may cause cross cultural conflict or misunderstanding.Support operations and assist in achieving team member and guest satisfaction goals.Interact in a positive way with all team members to ensure a luxury guest experience.Greet and be generous to all guests and colleagues and always willing to offer assistance.All Ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. All Ambassadors may be assigned to other duties in the hotel as and when required by business levels.  

• ID19617 前台接待 Front Desk Attendant

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

履行被分配的职责，尽自己所能提高工作效率。不断监控对客服务水平，通过客人的认可及热情，确保    任何时间都能最大限度地令客人满意。同所有客人建立良好的公共关系随时向客人提供最新，最准确的信息。处理信件、留言信息。向客人提供全面信息及服务。检查客房情况。房间的控制。为即将到店登记的客人，常客和一些有特殊需求的客人    以及团队客人提前安排房间。与客房部协调，确保为即将到店的客人提供干净舒适的房间。上班前打印“班次报表”。继续完成交班报表协调好可换房间获得前台夜班发生的需要进一步解决的未决事项。准备好团队到店和离店的相关工作。完成好外币兑换和出纳的正常工作程序。负责公安外管系统信息传输工作。定期检查接口未输入的帐单。在每一次与客人接触时，必须热情和自然地称呼，向客    人问候。有预定业务时，优先提供昆明索菲特的各项服务，包括接受客房，餐厅，客用车以及其他各项预定业务，优先考虑雅高酒店集团。与礼宾部协调换房事宜。随时保持前台的整洁。Contribute to overall operational efficiency by performing relevant duties as assigned.Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.Establish good public relationships with all guests.Provide guests with the most accurate and up-to-date information at all time.Handle mails, messages.Give general information and general help to guests.Check house status.Rooms ControllingPre-assign rooms for pre‑registered, specific guests (VIPs), special requests reservations and tour groups.Coordinate with Housekeeping on the turnover of rooms to ensure availability of vacant clean rooms upon guests’ arrival.Print ‘Shift Report’ at the beginning of each shift.Follow up on ‘Trace’ report.Coordinate room change.Obtain briefing from front desk and GRM overnight  on outstanding matters requiring further  attention.Prepare groups arrivals and departures.Perform check-ins and check-outs.Perform foreign currency exchange and other cashiering functions.PSBMonitor “Interface Lost Postings” regularly.Must greet all guests with warm and natural standard at every guest contact point.Take reservation for rooms, restaurants, limousine and other reservations for elsewhere, prefer within Accor Group.  Coordinate room change with Concierge.Keeps Front Desk work areas neat at all times.

• ID19682 西餐厅服务员 KweeZeen International Restaurant Attendant

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1. Obedience: Personnel who assist their superior in carrying out an assigned task.2.Service: Assist in preparation of outlet for service periods. Adhere to the standards and sequence of service within the outlet.3.Communication: Maintain good relation with outlet captain, supervisor, manager and waiters.4.Problem solving: Ascertain guest’s satisfaction and advise supervisor of any guest complaints or problems no matter how small.

• ID19977 洗衣房服务员 Laundry Attendant

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1. 收集和分发酒店所有部门的布草，点算收集和分发的数量，记录所有的数量。2.将布草分类摆放。有任何布草破损，要通知上级主管。3.及时收集并且运送客人洗衣和干洗物品。4.对所有收集到的物品进行例行检查。5.如果在查看衣物时发现污点，要对污点进行着重处理。6.对送回来需要跟进的物品进行例行检查。7.细心处理衣物以避免破损，还要确定洗衣机不超重。8.根据制定的标准对所有客人衣物和大使制服以及布草进行湿洗或干洗。9.确保衣物都分门别类，并使用适当的程序和洗涤剂进行清洗。10.选择适当和适合的清洁剂。11.检查衣物是否需要缝补。12.需要时包装最终成品。13.在客人洗衣记事本上做记录。把所有客人洗衣记录归档。14.及时利用电脑记录客人洗衣帐单。15.记录每天湿洗量。16.折叠毛巾。17.参与布草盘点。18.熟练掌握各项设备的使用技术。19.报告所有设备故障，并且对设备进行彻底清洁。保证设备和工具合理维护，有序处于良好状态。20.注意安全使用各种设备和清洁剂。21.工作范围内发现的工程问题要及时报告办公室。22.保证工作区域和工作间干净整洁，次序妥当。23.始终如一地提供高标准的服务。确保尽可能让每个客人满意，始终达到并超越客人期望。24.对客人的要求要迅速及时地与相关部门联系并予以解决。25.热情地回答客人的询问。确保及时解决客人的抱怨，并汇报给主管。26.熟悉有关团队和宴会的情况以便回答客人的询问。27.对于安全问题决不妥协。在紧急情况下要勇敢上阵。28.确保安全工作，坚持安全工作程序。29.在紧急事件处理程序上有丰富的知识。30.熟知并确保落实酒店的规定和程序。31.服从酒店及部门对仪容仪表的要求。32.积极参加各项培训并挖掘自身潜质。33.参加部门每项技能的交叉学习培训。34.随时履行主管分派下来的任务，按时完成工作。1.Receive and issue linen for entire hotel departments, always checking to ensure quantity received before issuing. Record all items issued.2.Sorting soiled linens. Inform superior for any              condemn and damage linen.3.Collection and delivery of guest laundry and dry       cleaning item in a timely manner4.Routine quantity and quality checking of all collected articles & items.5.To spot clean the garments if stains found during checking.6.Routine checking on all returned items which require followup action.7.Take great care that no damages are done and be careful not to overload the washer.8.Laundry or Dry cleaning as well pressing all guest garments and Ambassadors’ uniform as well as linens according to settled instruction, standard and procedures.9.Ensure that appropriate separation and selection of appropriate program and chemicals are used.10.Select detergents, sour, beach, etc and add carefully measured quantities.11.Check garments and separate those in need of repair.12.Packing final product if required.13.Maintaining records in guest’s laundry log book.  Filing of guest laundry record.14.Posting of guest laundry by using computer in a timely manner.15.Record all workloads that are process on daily basis.16.Fold towels.17.Involve in linen inventory process.18.Be a competent user of available equipment and automation tools used within the section and department.19.Report any issue of equipment and check that it is cleaned thoroughly.  Ensures all equipment and tools are maintained properly and in good working conditions.20.Respect all safety measure and handling all equipment and chemical with CARE.21.Ensures all public area defects to report housekeeping office or POMEC to follow up.22.Keeps work areas and pantry cleaned & tidy and in order.23.Be Consistent in delivery of service.  Ensures a high level of customer delight, always meet and exceed customer expectation.24.Ensures requests are expedite requests as quickly and effectivelyor referred to the respective and confirms with respective department for their follow up action.25.Respond to all guest requests in an enthusiastic manner.  Ensures a high level of guest recovery from guest complaints, and report to supervisor.26.Get the all information from Housekeeping office for group arrival and all events for the day and be ready to answer guests’ inquires.27.Never compromise safety.  Become a main player during emergency drills.28.Ensure safe working practices, adhere to safety procedures.29.Full knowledge of emergency procedures30.Familiar with and ensure implementation of the provisions and procedures of the hotel.31.Follows and adhere to the grooming standards set by the hotel and department.32.Attends training to improve work performance and maximizes potential.33.Involves in multi-skilling programwithin the         department.34.Perform other duties as assigned by supervisor at any time, complete the task on time.

• ID20024 各部门实习生 Trainee

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

应届毕业生或在校生，可实习六个月以上；热爱酒店行业，并愿意在此领域长期发展；积极端正的工作态度。Fresh graduate or student, can practice more than six months;Love hotel industry, and willing a long-term development in this field;God working attitude

• ID21180 保安员Safety & Security Attendant

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

确保值班内任何时刻酒店的安全。配合领班主管完成经理交与的其它任务。保存酒店突发事件及客人投诉等的记录，提交主管采取行动协助工程部工作并提醒工程主管故障照明及设备。参加例行会议，回顾本部门的工作情况并提出调整和改善的意见，同时阐明新的方针政策规定。掌握酒店安全政策和规程，并保证严格遵守。掌握消防服务及应急程序，以及本部门在紧急情况下应承担的责任。每月检查并汇报所有灭火器情况。控制酒店物品的出入，严格按照酒店规定执行。有效地处理解决所有员工的质疑和投诉，并与酒店所有的宾客建立友好关系。Responsible for maintaining the highest level of Security at all times whilst on duty.Assistant with captains to complete the work which is arranged by  Assistant SSC Manager.Maintain a Hotel log book on incidents, complaints etc. and refer them to the service leader (SSC Supervisor) for follow up action.Assist Engineering and alert the Engineering Supervisor of any lights out of  order or faulty equipment.Attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.Be aware of the Security policies and procedures of the Hotel, and ensure that they are being strictly adhered to.Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.Check & report on all fire extinguishers  monthly.Control hotel property taking in and out, strictly according to hotel security regulation to   carry out.To handle and resolve all staff queries and complaints in an efficient manner and to establish an amicable relationship with all clients.

• ID21196 行政酒廊服务员 Club Millesime Attendant

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

1. 酒店及其区域内保持好个人卫生和仪表的整洁。2.工服着装和仪容仪表符合酒店规定。3.按照程序遵守出勤时间。4.确保布置好早餐自助餐台，下午茶和晚间的日落时光。5.熟悉餐饮知识和服务。在行政楼层早餐下午茶和        晚间的日落时光时段为客人提供服务。6.每班检查行政酒廊当天预抵, 预离客人信息及第二天预抵客人信息，包括贵宾、回头客人、团队的情况以及特别要求。7.任何时候确保备用金充足和准确。8.按照客人的订房要求和喜好以及房间控制的政策分房。准备需要预分配的房间和贵宾预订9.处理客人的留言，传真和邮件，确保上述信息准确、完整、迅速的送达客人。10.熟悉可供兑换的外币以及兑换率以便提供外币兑换服务。11.完全熟悉前台设施设备的保养及操作程序。12.为客人办理快速入住离店结帐手续。13.对客人的要求反应迅速，主动承担责任满足客人的需求。14.通过观察或与其他同事的交流预见客人的需求，提供快速高效以及个性化的服务。15.收集记录所有客人地喜好并更新客人客史。16.完成工作日志，与下一班进行充分的交接，以确保所有信息被清晰传递, 所有客人要求被记录。17.确保“班次报表”和“未完成工作报表”能够得到很好的跟进。18.确保欢迎礼品已放置预抵入住行政楼宾客的房间19.  与客房部协调，确保行政楼层的鲜花保持新鲜。20.提供整理收拾行李，取出整理行礼服务。21.按照大使手册、规章制度来执行日常的工作。22.遵守酒店的工作政策及程序，遵守索菲特的商业行为规范以及大使手册中的条款。23.完成上级交待的其它任务。1.Adhere to the specific hygiene and personal appearance standards in the hotel area2.Adhere to hotel policy regarding uniform and personal presentation3.Adhere to the set procedures for attendance and time keeping4.Ensure that buffet breakfasts, afternoon tea and evening drinks are properly set up5.Familiar with food & beverage production knowledge and service, Provides F&B service during operation period for breakfast, afternoontea and evening drinks. 6.Review Club Millesime arrival, departure and next day arrival departure information on a daily basis7.Maintain cash float and accurately handle monies at all times8.Assign the rooms according guest’s request, preference and rooms control policy. Set up pre-registered and VIP reservations Performs room, rate and/or name change9.Convey information and messages to appropriate personnel in a timely and efficient manner10.Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests11.Totally familiar with all Front Desk back‑up procedures in the event that any Front Office equipment malfunctions12.Perform check-in and check-out promptly and efficiently according to standards13.Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction14.Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates15.Selection and note any guests’ preferences for update to guests’ profiles16.Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly and any guest’s request are recorded.17.Ensure that “shift reports” are printed and “Traces” are followed up accordingly18.Ensure that amenities are placed in Club Floor rooms prior to guests’ arrival19.Coordinate with Housekeeping on the set up of        flowers in Club Floor Lounge20.Offer service for packing and unpacking21.Adhere to the provision outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.22.Abide by the Hotel’s Policies and Procedures, Sofitel Code of Business Conduct and the hotel’s Associate Handbook.23.Carry out other tasks as directed by the                        supervisors

• ID21258 楼层主管 Floor Supervisor

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

确保客房整洁并与酒店标准一致，保养、供需品和环境    都保持高品质。对所辖客房区域的每一件客房进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养、更换和整修。视察所有空房以及有人入住的房间，检查清洁的水准及缺少的客用物品。有任何水准缺欠问题都告知客房服务员并跟进。确保检查所有已退房间并且尽快释放以让新的客人可以    及时入住。检查所有客房，重要客人的房间以及重要客人的到达，    以及常住客人的房间卫生。确保客房服务员无论何时都进行正确的清洁程序和步骤。监督所有的定期打扫项目，并如期更新档案，如：床垫    更换、革新、大清洁等。通过对所辖区域每一个房间的检查，确保所辖区域的房    间状态是正确的并与电脑房态一致。检查夜床服务是否符合标准。确保物品补给订单的正确，为了防止浪费，可进行适当的储存和循环利用，包括布草和小酒吧物品。负责准备间的清洁，随时都要保持准备间干净整洁和卫生。每天阅读主管笔记本，将下个班次需耍跟进的工作记录    进笔记本。记录日常所有的活动，例如客人的投诉和喜好等。及时向楼层经理汇报楼层的异常情况。报告和跟踪维修和保养情况。采用正确的方式处理客人的要求和投诉。并汇报给上级    主管。提醒员工报告并上交任何客人的遗留物品。记录日常事件并继续向下一班次的主管做好交班。时刻提供准确、高效和友善的服务。把握每一个可以令客人满意和愉悦的机会。掌握所有设备的操作方法，培训员工安全工作和正    确的操作方式。保证所有机器和清洁用品都被正确使用，并与当地的安全标准保确保客用品和易耗品的消耗得到控制。及时、主动和同事沟通准确的信息。向团队的新员工给予在岗和课堂式的培训。负责交班会和每日培训。管理员工工作表现并辅导。按时完成上级主管分配的其他任务。Ensuring the guest room standards with regards to cleanliness, maintenance, supply and ambience are consistently maintained at a very high level.Inspects all guestrooms for the assigned floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required.Inspect all vacant and occupied rooms to check standards of cleanliness, missing guest amenities and / or supplies.  Report any problems to the Room Attendants and follow up.Ensure all departure rooms are checked and released promptly for guests check in.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.Ensure that proper cleaning procedures and steps are taken at all times by Room Attendant.7.Supervise all special projects and update the file accordingly, i.e. mattress turning, renovations, general cleaning, etc.8.Ensure all the room status is correct and compliance with Opera system and updated on time through the inspection.9.To check on the standard of "Turn down service".10.Ensure supplies are correctly ordered, properly stored and re-used as directed to avoid wastage, including linen and mini bar items.Responsible for the cleanliness of the pantry, keeping it clean, tidy and hygienic at all times.Read and initial supervisors log book daily.  Record any special requests or messages for follow up by the next shift.To document all daily activities and events such as guest complaints and habits in the logbook.Inform the Floor Manager of any unusual events immediately.To report and follow up on repair and maintenance.To attend the guest requests and complaints.  Takes correct action and report to superior.Reports and hand over any items left by guests to Lost & Found in-charge.Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.To provide a seamless, efficient and friendly service at all timesTo use any opportunity to delight and satisfy guests’ needs.Knows how to operate all of the equipment and train the Ambassadors.To ensure all equipment and cleaning supplies are used correctly and in accordance with local safety and security standards to guarantee ambassador safety.To communicate accurate information actively and in a timely manner to colleagues.To provide on the job training to new members of the team.Conducting briefing &daily training.Handling ambassador performance and counseling.Complete other tasks assigned by superior on time.

• ID23726 中餐厅服务员 Le Chinois Chinese Restaurant Attendant

• 昆明索菲特大酒店
• 2019-10-19 18:04:59

要熟知菜单、食品配方及其它方面的知识，以便向客人推荐各种食品及饮料。        清洁并擦亮所有器皿。 保持工作场地及餐具室内物品的齐全、干净、整洁。 根据餐厅的规定来摆放餐桌。 结束服务后，要清理所有的饭菜，并清洁桌面。 始终保持良好的仪容仪表。Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments. Cleans and polishes Glassware, China ware, hollowware and flatware. Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. Sets up tables in accordance with Restaurant policy. Cleans and removes dishes from the table after service is completed. Maintains excellent grooming standard at all times.