岗位描述：面向具有酒店管理团队和经验的公司，雅阁酒店集团提供品牌体系与运营系统支持，让城市事业合伙人开拓与发展所属区域的品牌管理输出业务。雅阁酒店集团城市合伙人招募，传递信息，创造价值，助力洽谈，分润百万，自当老板，轻松赚钱！欢迎加入雅阁AHG City Partner城市合伙人招募计划！雅阁酒店集团（纽交所股票代码NYSE：GHG）是澳大利亚最具规模的酒店管理集团。目前覆盖亚太区百余城市，拥有11个酒店品牌：雅阁大酒店、雅阁璞邸酒店、雅阁度假酒店、雅阁酒店、雅阁公寓、澳斯特酒店、雅阁澳斯特酒店、澳斯特精选酒店、澳斯特公寓、澳斯特WOW酒店及Metro酒店。从豪华酒店到精品酒店，从度假村到服务式公寓，您可在众多目的地中探索旅程中的别样精彩，迎接人生新的机遇。 【城市合伙人事业部】联系人：周宁女士联系电话：13632195789邮箱：joline.zhou@argylehotels.com

岗位描述：无论你是酒店职业经理人，无论你是地产企业从业者，无论你是地产销售员，无论你是建筑设计师，还是普通的打工者，你身边无处不在的酒店加盟信息，经雅阁商务团队的抽丝剥茧，都具有无穷价值，传递信息，创造价值，自当老板，轻松赚钱。雅阁酒店集团城市合伙人招募，传递信息，创造价值，助力洽谈，分润百万，自当老板，轻松赚钱！欢迎加入雅阁AHG City Partner城市合伙人招募计划！雅阁酒店集团（纽交所股票代码NYSE：GHG）是澳大利亚最具规模的酒店管理集团。目前覆盖亚太区百余城市，拥有11个酒店品牌：雅阁大酒店、雅阁璞邸酒店、雅阁度假酒店、雅阁酒店、雅阁公寓、澳斯特酒店、雅阁澳斯特酒店、澳斯特精选酒店、澳斯特公寓、澳斯特WOW酒店及Metro酒店。从豪华酒店到精品酒店，从度假村到服务式公寓，您可在众多目的地中探索旅程中的别样精彩，迎接人生新的机遇。 【城市合伙人事业部】联系人：周宁女士联系电话：13632195789邮箱：joline.zhou@argylehotels.com

岗位职责1、负责制定西餐厅服务规范、程序和推销策略并组织实施,业务上要精益求精，不断提高管理水平。2、热情待客，态度谦和，妥善处理客人的投诉，不断提高服务质量。3、加强现场管理，及时发现和解决服务中出现的问题。4、加强对餐厅财产的管理，掌握和控制物品的使用情况，减少费用开支和物品损耗。5、负责西餐厅美化工作和大堂吧的清洁卫生工作，抓好餐具、用具的清洁消毒工作。6、主动与客人沟通，采取正确方法处理客人投诉。7、重视员工的培训工作，定期组织员工学习服务技巧技能，对员工进行餐饮服务意识、推销意识的训练，定期检查并做好培训记录,并对员工进行考核。岗位要求1、全面的餐饮部西餐厅和大堂吧运营知识。2、三年以上相关的职位工作经验，良好的管理技能。3、具备领导才干和团队有良好的沟通协调能力。4、具有优秀的英语书面和口语能力，语言的沟通能力佳。

岗位职责：1、根据公司要求，组织制定会所年度经营目标、年度经营计划以及年度预算，监督、控制经营计划的实施过程，保证经营目标实现，并对结果负全面责任；2、负责建立健全会所内部的组织系统，运行机制及各项规章制度，协调公司各职能部门的工作，负责对各部门负责人的工作考核，保证公司管理科学、合理、快捷、有效；3、负责审核组织机构和编制定员，确定各部门职责，任免中层管理人员并核定人力资源开发方案；4、根据公司战略，树立良好会所的品牌及口碑，为周边配套项目提升人气及产业附加价值；5、审定会所培训计划，提高员工素质和服务质量，塑造良好的会所形象，与社会各界人士保持良好的公共关系。任职要求：1、年龄34-40岁之间，统招本科学历，管理学专业优先；2、具有8年以上会所或高端酒店运营管理经验，具有3年以上同职级岗位，多业态管理经验；3、具有较强的规划、沟通、协调管理能力，良好的理性逻辑分析和系统思考能力；4、具有高端会所筹建工作经验，涉及过体育俱乐部、餐饮公司的管理经验；5、深谙会员制会所服务管理理念，同时对会所服务有新的想法，不拘泥于过往经验，积极拥抱新思维和新方式；6、有广东省内高端会员制会所工作经验及有本地资源的优先。

KEY RESPONSIBILITIESJob Summary Provide functional direction to hotel sales and marketing leadership within assigned region to optimize results through proactive planning and execution of marketing and sales plans and strategies which ultimately stimulate demand for room nights, drive incremental revenues, and drive market share. Essential Duties and Responsibilities  ·       Works with Commercial Divisions, Operations, Regional Sales, Revenue Management – Sub-regional Support Team, General Managers and hotel Directors of Sales & Marketing or Sales Leader to develop and implement  plans to grow revenue and market share to achieve prescribed targets ·       Reviews marketing and sales budgets and allocated expenditures to ensure most effective use of funds available to support business objectives. ·       Provide direction. Leadership and coaching to Hotel Directors of Sales and Marketing and their Key Stakeholders in the execution of sales tactics and strategy to ensure RGI, RevPAR, rate, occupancy and potential revenue objectives are achieved.  Foster collaboration within the prescribed region. ·       Identifies and recommend sales training needs designed to improve the selling and customer service skills of sales staff.  Collaborate with Human Resources training and development at the local and regional level in the assessment of operational staff and delivery of specialized training needs. ·       Is the brand custodian in the region and is responsible for the representation of InterContinental Hotels Group of hotel brands in collateral, advertising, promotions and displays.   ·       Works with Head of Sales & Marketing Operations, VP of Operations, Operations Leaders/OLTs and the hotel General Managers in the development or recommendation of advertising and sales promotional plans or activities, which support the achievement of profitability objectives at the hotel level within the assigned area with the established brand values. ·       Responsible for collaboration and optimization of Enterprise delivery to hotels including Regional and Global Sales, Distribution, Marketing and Loyalty. ·       Responsible for property adherence to Sales SOPS, Sales Systems, Sales standards and Programs. ·       Work with Revenue Management as needed on Market Analysis to provide Competitive information for strategies planning, advise Customer research trending for existing, new development and pre-opening hotels. ·       Review consumer marketing research data and analysis to understand economic and consumer trends within the markets in which we operate and understand competitor practices to;1.       Assist hotel sales & marketing teams to develop practical sales strategies to identify opportunities to optimize revenues through the right pricing point, occupancy levels and totality in revenue streams.2.       Develop marketing programs based upon hotel needs. ·       Manages the effectiveness of the team through the utilisation of their individual strengths and abilities and by supporting their ongoing development and career goals. ·       Work with Central and Sub-regional Revenue Management Team to ensure effective use of revenue management platform and programs in the region to maximize revenue opportunities in achieving RGI and RevPAR targets. ·       Ensure synergy in the use of hotel sales and revenue basics, technology and sales practices while sharing of best practices. ·       Develop and maintain strong relationships with Owners both managed and franchisees, industry and the business community. ·       Work as an integral member of the development and asset management team, in seeking new business opportunities and delivering data as required to assist in decision making as well as presenting to prospective owners of new projects REQUIRED QUALIFICATIONSEducation:      ·       Bachelor degree or equivalent International degree in Marketing, Business or Commerce·       Spoken and Written mastery Chinese (Mandarin) and English Experience:     Requires individual with:- Previous Senior level Multi unit Sales and Marketing Responsibility in Asia / China (Hospitality)- Proven track record of achieving Sales and Revenue targets- 5 Star Luxury Hotel experience- Shanghai Market experience - Strong in the following segments: Corporate individual, MICE, Leisure & adhoc group, C&E weddings, social events;- Strong relationship with Chamber of Commerce, Consulate, Associations, International Schools, Golf Courses- Strong Team Builder and employee development and retention - Luxury brand experience- Able to work under pressure  Technical: ·       Experience in global hotel environment and distribution systems·       Ability to analyze, interpret and extract trends from data·       Display an understanding of the markets in North Region·       Demonstrate an affinity with technology Work Management:·       Achieves goals and objectives and manages with regular performance checks·       Ability to manage multiple tasks·       Deliver presentations with impact·       Partnership driven·       Can meet deadlines·       Thinks locally and globally People Management:·       Creates work environment that:Þ    Energize, motivate and support employeesÞ    Foster a climate of open communication, trust and respectÞ    Encourages team behaviorÞ    Drives results·       Effectively communicates with all levels

岗位职责：To ensure preparation of management team duties and roster are accurate which can fulfill operational need.确保管理团队的职责和轮岗准备准确，以满足运营需求。To ensure all standard operating procedures and regulations are being adhered to, by training all team members and monitoring their compliance.通过培训所有团队成员并监控其合规性，确保遵守所有标准操作程序和法规。To receive and resolve guest complaints related to F&B service recovery process.接收和解决客人关于餐饮部的投诉和服务，并及时让问题得到回复和处理。To ensure the objectives and goals of company and property owners work together to achieve brand positioning and success.确保公司和业主的目标和目标一起工作，实现品牌定位和成功。To assist GM/HMin key R&B capital projects, customer service and refurbishment.协助总经理处理关键餐饮部资产问题、客户服务和翻新项目。To monitor R&B maintenance progress and FF&E (Furniture, Furnishings and Equipment) conditions and provide status report to GM.监测维护餐饮部整修流程以及固定资产状况，并向酒店总经理提供状态报告。To perform sudden audits on R&B and other operating areas.平时应定期管理餐饮运营情况以备突发审计。岗位要求：1、Over 10 years F&B management working experiece, prefer luxury hotel background10年以上餐饮管理工作经验 ，具备奢华品牌酒店从业经验者优先；2、Good communication skill and dealing with people ability具有较强的沟通协调能力；人际关系处理能力；3、Good planning skill and management skill, analyse,solve issue and creative ability.具备宏观筹划能力，计划能力和管理控制技能；分析、判断、解决问题能力；创新能力。

Job Duty:The Director of Sales & Marketing is responsible for all hotel Sales & Marketing functions, the relationship and coordination between the hotel Marketing Division and Shangri-La Hotels & Resorts Group Marketing team, and to maximize total hotel revenue market share and optimize profit return.Job Requirement：Has a passion for Sales and MarketingExcellent presenter and communicator Is self-driven, goal-oriented, able to challenge the status quoUpholds professional values, ethics and integrity at all times Enjoys crafting creative and best-fit solutionsThinks outside of the box whilst leading change in the hotelPreferably has relevant experience in a similar roleUnderstands the global market and local environmentCommunicates and writes with fluency in English (as well as the local language)Has strong interpersonal skills

SCOPE 范围 To direct and support the hotel’s communications department in the production of collaterals and the dissemination of the hotel’s key strategies and promotions to the media.·   指导和支持酒店传讯部门在产品宣传资料和酒店重要策略和促销活动方面在媒体中的传播 PRINCIPAL RESPONSIBILITIES 主要职责 1.  Customer Satisfaction客户满意度Initiate and oversee the copywriting, design,      production and printing of hotel collaterals in line with LPH’s corporate      image guidelines根据LPH的公司形象原则，授权和监督拷贝权，设计，制作和印刷酒店资料Draft all copy for English press releases,      speeches, presentations and collaterals required by the hotel management      and departments草拟所有英语新闻稿，演讲稿，演示和酒店管理层和各部门需要的宣传资料Oversee the content of all press releases,      speeches, presentations and collaterals designed for other languages i.e.      Cantonese, Mandarin & Japanese监督所有新闻稿内容，演讲稿，演示和其他语言例如广东话，普通话和日语的宣传资料Initiate and drive marketing, advertising and      public relations campaigns to raise LPH’s profile and build brand      awareness in the local and international marketplace授权和积极促成市场推广，广告和公共关系公司去提升LPH的利润，建立地区性和国际市场中被公众认知的品牌Participate as the official spokesperson for      the hotel when the General Manager/Managing Director is not available for      comment当总经理不能出席时，作为酒店的正式发言人出席活动Handle the majority of international media      enquiries处理大多数国际媒体的查询Oversee the smooth dissemination of      communication throughout the hotel of LPH marketing and promotional      initiatives监督整个LPH酒店在市场推广和促销新方案的顺利传播Oversee the production of hotel photography to      ensure it is in line with corporate guidelines监督酒店的摄影工作，确保符合公司的准则Initiate and oversee corporate and community      sponsorships and participation in community events in line with hotel’s      policy on social responsibility授权和监督公司和社区赞助人，并且根据公司在社会责任方面的政策参与社区活动Meet monthly and annual Publicity Dollars and      Impressions budget set by the corporate office of LHI符合月度和年度宣传费用，并与公司LHI办公室设定预算产生影响Direct and support the activities of the      Communications Department监督和支持传讯部所有点活动 2. Human Resources人力资源Manage the Communications Department管理传讯部Conduct staff performance appraisals &      briefings对员工待工作表现进行评估和简要指示Drive ASI improvements促进ASI改善 3.Administrative行政Oversee smooth running of department监督整个部门运营Hold daily communication operations briefs and      weekly department art meeting举行每日的业务运营简要指示和每周部门会议Oversee management of communications and      advertising budget监督传讯部门的管理和广告预算Oversee production of monthly General      Manager’s report监督提交总经理月度的工作报告Perform other duties as assigned by the      Management/Excom完成管理层、执行委员会要求的其他职责 Perform any duties assigned by the Management deemed necessary.执行任何管理层委托的工作。 REQUIREMENTS 职位要求 1.Education 教育学历§    Form 7 standard or above, with degree in public relations, marketing or communications§    中7或以上学历，具有公关关系，市场学或传讯专业学位 2. Experience 经验§   At least 5 years experience in a management position in a similar environment§    至少5年在同等环境中的管理经验 3. Job Skill / Knowledge 工作技能 / 知识§    Presentable, cheerful & professional manner, outgoing in nature, team player§    具参与性，有令人愉悦的职业形象，性格开朗，有团队精神 4. Computer Knowledge 电脑知识§    Knowledge of MS office software§    MS办公软件知识 5. Language Proficiency 语言能力§    High quality written & spoken Putonghua and English§    必须熟练掌握英语与普通话 

DescriptionYou will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. QualificationsIdeally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

JOB OVERVIEW 职位概述Assist in providing day-to-day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience,executing on brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.协助领导和指挥日常事务，提高财务回报，促进员工发展，创造并维护独特的宾客体验，执行品牌标准，提升酒店和品牌在当地的知名度。总经理不在时代为行使其职责。At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:在洲际酒店及度假村 ，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：Be charming by being approachable, having confidence and showing respect.亲切、充满自信、体现尊重来展现富有魅力的你。Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。ACCOUNTABILITY 职责This job is the second in command to the General Manager in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, high volume catering and/or conventionThis job is the second in command to the General Manager in a large full-service, luxury, resort, or major facilities, and a large number of VIP and special key guests. Typically a large international location with extensive competitive pressures and operates in all market sectors.此岗位是提供综合服务的大型豪华酒店、度假村或旗舰酒店中仅次于总经理的职位，酒店通常提供多种设施、服务，会议及会务设施，拥有大量 VIP 贵宾及其他重要客户。这类酒店通常坐落于富有国际特色的城市繁华地带，涉足各类经营领域并面临激烈的竞争。Job qualifications and skills职位资格和技能Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus three years of general management experience in a high level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak local language(s). Other languages preferred.Rooms working background and IHG background preferred酒店管理或工商类学士及以上学历或同等学历，3 年高级运营管理或驻店经理岗位工作经验，或具有同等学历和工作经验。根据酒店规模与业务复杂程度的不同，所需的工作经验类别与年限等可能略有不同。必须掌握本地语言。能同时使用其它语言者优先。房务工作背景及IHG背景优先。This job requires ability to perform the following: 此职务要求有能力完成下列活动：Frequently standing and moving about the facilities频繁站立和在酒店各处走动Using a keyboard to generate correspondence, reports, etc. 使用键盘来书写通信、生成报告等。Handling objects, products, and equipment处理事物、产品和设备Other其他:Communication skills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。Reading and writing abilities are utilized often when completing paperwork and management reports,interpreting results, giving and receiving instructions, and training.在完成书面工作和管理报告、解释结果、提供和接受指导、培训时需要频繁使用阅读和书写能力。Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.需要频繁用到数学技能，包括基本数学、预算、利润/损失概念、百分比率和差异变通等。Problem solving, reasoning, motivating, organizational and training abilities are used often.经常需要运用问题解决、推理、激励、组织和培训等能力。Ability to travel to attend workshops, conferences, etc.   愿意出差参加研讨会、会议等。May be required to work nights, weekends, and/or holidays.可能需要在夜间、周末和假日期间上班。

岗位职责：该岗位主要负责上海融侨中心与Hyatt集团合作的奢华酒店的品牌市场推广工作；l 负责为该酒店打造品牌核心竞争力，准确把握公司的品牌定位，根据市场需求和变化特性和市场信息进行品牌策划；l 负责酒店品牌对外包装、推广和宣传，制定各种整合营销的活动；提高酒店的知名度和美誉度；l 负责年度市场策略的制定和设计，监督实施评估市场效果与预算执行情况；l 负责线上线下各种推广媒介的接洽、选择及合理使用；l 市场部内部公关文案、线上新媒体、微博推广、中介营销、平面设计、客服团队的人员管理；l 负责建立完善VIS系统，并建立门店对内对外沟通的VI基础运用的标准统一；l 计划并组织实施会员活动，发展新会员，促进新会员的消费，提升存量会员的活跃度，如积分，线下分享各类活动。任职要求：- 广告学、新闻学、汉语言文学、市场营销、酒店管理等专业本科及以上学历。- 年龄25-35岁，同行工作经验优先。-5年以上酒店行业市场品牌管理经验，推广渠道拓展，团队建设管理等工作经验。- 熟练操作新媒体&办公软件。- 勤奋敬业，认真负责，具有创新精神和求知欲望，可塑性高。- 行业和市场嗅觉敏锐，理解力和执行力强。

职责描述：该岗位主要负责上海融侨中心与Hyatt酒店集团合作的奢华酒店的数字营销工作；l 从计划到执行，领导、协调年度数字营销策略，完成品牌制定的数字策略及目标，对工作流程进行优化与改进形成标准SOP；l 搭建并管理品牌付费与非付费社交平台、KOL、KOC营销矩阵，并保持可持续合作关系；l 负责品牌新品的数字营销工作，包括用户分析，数字投放，数字营销策略与三放内容营销方案，产品数字营销场景挖掘，数字营销创意制定与落地，支撑项目销量和声量目标达成；l 负责品牌数字营销效果衡量指标体系建设与管理（包含但不限于小红书投放录入率、直播转化ROI等），量化分析不同数字营投放销渠道的效果影响维度，建立模块化的数字营销传播体系，提升数字营销业务的整体效率；l 协同市场部制定合理的前期营销策略，从增强消费者购物体验角度、激活消费者产生购买行为、创造优质购买场景等角度设计用户营销活动支持，提高数字渠道销售量；l 擅长口碑营销和社群营销；l 对接、管理供应商保证线上数字营销投放按时按要求完成投放，并监督管理合作伙伴投放效果。任职要求：- 本科以上学历（个别优秀可放宽条件），熟悉快消品、美妆个护、食品行业经验者优先；- 5年及以上旅行、高端生活消费类数字营销、社交媒体营销、公关和品牌管理营销经验，具备独立策划线上线下营销活动经验，熟悉主流社交媒体平台的广告投放规则和效果评估；- 良好的市场洞察力与沟通能力，优秀的数据分析能力以及数据驱动思维，有较强的客户画像定义，行为分析，需求判断的能力；- 具有较强的沟通和统筹能力，能够有效组织独立项目的运营，支撑项目的传播指标达成。

过适当的市场销售活动确立酒店在本地市场的地位，保证酒店产品和服务符合酒店集团定位和品位承诺To position the hotel in the local marketplace through appropriate sales and marketing initiatives and to ensure the hotel product and services align with the positioning and brand promise created through marketing communications.

Description - ExternalReporting to the General Manager, you will ensure the smooth and efficient running of all operational aspects of the hotel related to creating the guest experience and to ensure that the various departments are profitable and run according to the standards set for the brand in general and the hotel specifically.Qualifications - ExternalIdeally with university degree in Hospitality or Tourism Management. Minimum 2 years' experience as an Executive Assistant Manager. Excellent operational, adminstrative, people management and interpersonal skills are a must.Candidates must have extensive experience working in Asia and must be familiar with the Chinese culture. Rooms, Sales & Marketing and Food & Beverage operation experience is preferred. Mandarin speaking is required.

主要工作职责 Responsibilities1.Ensures that culinary activities and standards are aligned with the respective Corporate guidelines and Hotel F&B concept.  2. Ensures that all culinary employees deliver exceptional guest service at all times.3.Handles all guest and internal customer complaints and inquiries in a timely, courteous and efficient manner.   Following through to make sure problems are resolved satisfactorily.4. Assists in the preparation of the Budget discussions for Food and Beverage. 1. 确保厨房的活动和标准与相关的总部方针以及酒店餐饮概念一致2. 确保所有厨房的员工随时都可以提供优质的对客服务3. 及时、有礼貌、高效的处理所有客人和内部员工投诉和询问4. 协助餐饮部门制定预算能力及技能要求 Preferred Qualification and Skills1. College degree preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required.2. Three to five years previous experience in multiple culinary/food & beverage department head positions.3. Requires ability to operate computer equipment and other food & beverage computer systems.4. Requires the ability to operate and utilize culinary production  and tools effectively.5. Requires reading, writing and oral proficiency in the English Language.6. Mandarin speaking is a must and work authorization in China is required.1. 大专及以上相关学历，酒店或餐饮管理及厨房相关学历优先考虑2. 3到5年的部门总监管理经验3. 能够操作电脑及餐饮相关系统能力4. 能够有效的操作及使用厨房设备能力5. 良好的英语口语、阅读及书写能力6.能够讲普通话及具有在中国工作的许可。

·Directly responsible for day to day administration of the whole F&B service department, in line with LHI brand standard直接全面负责管理整个餐饮部的行政，按照朗廷品牌标准，国际领先酒店的目标和员工手册条例保证其营运顺畅，实现利润最大化。·Work very close with Hotel Manager to report and brief of daily operation and take a sign of for any change of direction.协助酒店经理，汇报及传达每日运营情况并对任何情况做出及时有效的回应。·To ensure optimum guest satisfaction at all times in keeping with policies.遵照酒店规章制度，提升客户满意度·To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number.领导前线同事按照损耗程序，并与管事部，厨房及相关部门一起，以将损耗率降至最低。·To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according.确保严格按照财务部，人力资源部及其他营运部门制定的程序·Responsible for carry out or directly monitor any project agreed prior.负责执行或直接监测事先商定的任何项目·Be responsible for control of security related issues like floor master keys, cashier procedures and others.负责控制并确保相关的安全问题，例如万能钥匙，收银程序等。·Ensure that fire, health, safety and hygiene standards are maintained for the whole department.保证消防，健康，安全及清洁的各项指标达到酒店标准并时刻保持。·Perform any duties assigned by the Management deemed necessary.执行任何管理层委托的工作。

岗位职责1.督促酒店建立健全会计核算制度，检查会计制度的执行情况，对会计核算工作的质量进行监督。2.督促酒店建立健全财务管理制度，完善财务监督机制，检查酒店执行国家财经法律、法规、制度及遵守财经纪律情况，对财务活动的合法性进行监督。3.审核酒店拟订的年度财务预、决算方案，资金使用和调度计划，筹资、融资和投资计划，利润分配或弥补亏损方案。4.对酒店产权转变、资产核销、资产重组、对外投资、债务担保、资产抵押等重大财务活动的决策程序和实施执行情况进行监督。5.审核酒店财务报告，评价和报告其经营管理业绩。与酒店总经理一起，共同对财务报表和报告的质量负责。6.与酒店总经理联合审批规定限额范围内的公司经营性、融资性、投资性（对外、对外）支出；对酒店授权范围内的贷款担保事项负责。岗位要求1.财务管理、会计、金融相关专业、大专及以上学历；2.具有10年以上财务负责人工作经验，5年以上5星级及以上财务岗位工作经验，熟悉酒店财务管理模式；3.通晓财务、会计、金融、税务知识、掌握法律相关知识，具备基本计算机应用知识。4.熟练运用会计电算化，熟练使用ERP财务软件。5.具有一定的外部关系协调和统筹管理能力。6.良好的团队领导力、协作能力，优秀的沟通、分析能力，对企业忠诚度高。

我们热情，不仅对客人我们规范，不仅于制度和我们一样，带着梦想即刻起，点赞你的生活，从这一份工作开始!无论有无相应工作经验，只要你有才，虚以待位，等待适合的你!无限的发展空间，我们的成长邀请你一同参与!

岗位职责1.负责监督导和指导酒店的运营部门包括前厅，餐饮/厨房，客房，工程，安保，水疗及健身中心相关的经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准/团队成员的培训。2.全力关注酒店的经营战略，参与酒店内的管理核心项目。3.积极跟进SALT和QA、有效率的采取整改措施。4.制定营运部门年度预算，审核和批准营运部门的所有花费。5.与各部门合作，制定酒店经营产品的推广和促销活动，促使收益和市场影响的最大化。6.全面关注宾客服务质量，确保顾客满意度维持在最高水平。7.确保酒店安全制度、紧急情况处理规定和程序的有效实施。岗位要求1.具有国际品牌酒店EAM或同等职位至少1年工作经验优先考虑。2.具有国际奢华品牌酒店餐饮背景的工作经验优先考虑。3.优秀的人际沟通交流能力，有不同的文化意识。4.具有强大的商业意识，敏锐的观察力，市场敏感度和创新精神。5.出色的组织领导能力、分析决策能力、应变能力和解决问题能力。6.积极主动、充满活力、强烈责任感和团队合作精神。

主要职责:Primary Responsibilities1.负责所有餐厅和食品相关区域操作点和标准Responsible for all the Restaurant and food related areas     operational points and standards2.确保时刻维持厨房大使的最高生产力和效率水平Ensures to maintain Ambassador’s highest productivity and efficiency level at all times3.为厨房操作提供功能性的帮助和方向Provides functional assistance and direction to the kitchen operation and ambassador restaurants.4.确保厨房运作过程平稳进行Ensures operation is running smoothly at all times5.熟练掌握厨房所有领域有关食材的准备工作,烹饪技巧和摆盘展示Has high knowledge of all preparation concerning ingredients, cooking techniques and presentation in all areas of the kitchen6.行为作用如面试、招聘、员工入职培训、绩效考核、指导、咨询和必要时留职查看，以确大使权利和生产力的合理化Conduct functions as interviewing, employee orientation, performance appraisal, coaching, counselling and suspension if necessary, to ensure appropriate Ambassadoring and productivity.7.确保食品质量和食品出品标准操作都得到良好的维持Ensures food quality and food production standard practices are well maintained at all times8.确保出品都是根据标准的食谱所做Ensures food quality and food production standard practices are well maintained at all times9.参与客户的试菜/或满足客人的要求Attends to clients’ food tastings/or as required by guests10.执行食品安全和卫生/ HACCP标准和政策Implements the FOOD SAFETY AND SANITATION/HACCP standards and policies at all times

岗位要求：指导被派往的酒店的整体运营工作。通过在酒店内营造积极和高效的工作环境，使酒店在业绩，利润率和投资回报方面取得最佳效果；确保优质的客户服务并使酒店达到质量和运营标准。推动品牌和价值宣传措施，酒店的业绩及个人的发展。制定财务和运营计划并监督其执行情况，从而支持酒店和运营部门总体目标；制定年度预算和业务规划，对提高酒店资产的投资改进予以建议，从而确保酒店能够达到品牌的要求。监督服务质量，确保为所有客人提供最优质的服务和无比的关怀，这包括及时对客人的要求予以回应和有效处理客人的投诉等顾客满意度的问题。通过对酒店外观形象的维护，建筑维修及卫生清洁，确保酒店各方面的产品质量和服务标准达到要求。制定并持续执行预防性维修计划以保护酒店的实物资产。监督销售计划的制定与执行以及收益管理工作，从而使营业收入，平均每间客房收入和入住率达到最高水平。通过对市场变化的预测和计划，最大程度的获取客房收入及利润。确保策略性的拓展市场机会，以及制定战略性的销售方案。通过确保最有效的利用酒店宴会和餐厅空间及最经济有效的管理酒店的餐饮商户使酒店最大程度的获取餐饮收入。同地区运营队伍密切合作来确保酒店各个岗位上的员工配置与工作量和生产力相符。最大程度的发挥培训的作用，以及策划如何提高工作效率，改进酒店的经营和服务表现。建立并维护同社区主要成员的友好关系，确保在当地社区树立起酒店的形象。 确保用积极的态度处理社区和媒体的询问，在遇到敏感问题时应提交给地区和集团的公关部门处理。按要求向地区运营部门提供与计划对照的财务和运营表现的常规性和临时性信息以及状况报告。监督保安工作以确保为酒店的顾客，员工及资产提供安全可靠的环境，确保达到品牌的各项标准。建立并完善酒店人力资源部门的职能，从而确保激发员工斗志，为员工提供培训及发展机会， 管理工资和福利，遵守政策法规和各项程序以及酒店所在地的劳工法。 同员工和当地的工会(如有的话)培养积极的关系。促进为员工提供积极进取的工作环境的建设。通过正式和非正式会议，讨论和工作业绩评定予以不同级别的员工指导。同员工一起有效的讨论有关文化和工作环境的问题，从而为员工及顾客的体验带来正面影响。时刻倡导品牌文化，为有要求的客人，开发商和业主以及瑞斯丽酒店集团的人员提供从品牌角度出发的现场参观。对范围广泛的营销计划和收益管理的效果进行测量，使酒店尽可能进入不同层次的细分市场，并使酒店的收入多源化。任职要求：友好，始终以客人为中心；有领导才能和很好的人际沟通能力，能够做出有效的决定；在口头和书面上有良好的沟通技巧，并且拥有工作岗位需要的最基本的语言交流能力；懂得和工作相关的电脑知识；有数学知识和技能，能够进行预算的分析；富有在竞争激烈的市场中运营酒店的背景；具有出色的领导风格能夠吸引队伍；深刻了解市场并能够最大程度的获取利润；具有敏锐的商业头脑；拥有创造最佳成绩的热情；传播知识的承诺；拥有带领团队实现目标的领导技能；具有管理复杂关系的能力；具有酒店管理，商业管理学士学位或相等的学位；5-10年高层综合运营管理职位经验或一些先前的综合管理经验，或一些与此相当的教育与工作经验结合的背景；类型和经验程度应视运营的规模和复杂性而有所不同。

Position Summary职位概述: Oversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Housekeeping, Security, Fitness Centre and other relevant operating departments.  Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and profits, minimization of operating costs, implementation and follow up of service standards/team member training.  Ensures highest levels of customer satisfaction.负责监督导和指导酒店的运营部门包括前厅，客房，安保，健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。1. To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues.通过和管理层建立良好的工作关系来支持酒店的管理战略。2. Fully contribute to the design of the hotel’s business strategy.全力关注酒店的经营战略。3.Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services).具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。4.To jointly develop and maintain the closest possible understanding of revenue (in rate, volume ) from the DOS to ensure the greatest level of alignment between revenue and cost.共同开发维护和关注来自商务发展的收入（房价，数量），以确保收入与成本之间的最高水平。5.Constantly monitor competitors, using information to recommend changes in strategies.时刻关注竞争者酒店的房务收益状况，并根据市场的变化和需求制定有效地方针政策。6.Maintain retention at agreed levels, and monitor non renewals, action as appropriate.保持创新并以正确的方式运用在工作中。7.Ensure a fully trained team of departmental trainers is in place with departmental training action plans, rolling 3 month training plan (with HRD).确保在各部门里有一位接受过部门培训员培训的员工，为部门制定培训计划，推出季度培训计划（和人力资源总监）。8.Ensure all team members are fully trained in job skills and customer service based on departmental service standards and records are maintained. (with HRD).确保每位员工根据部门服务标准接受系统的工作技能培训和对客服务标准，记录要保留（和人力资源总监）。Preferred Qualifications 任职要求： 1. Hospitality/Travel/leisure industry management professional.酒店、旅游、商务管理专业。2.Ideally, Education level:  college degree or equivalent.学历要求：大专以上或同等学历。3. Excellent and fluent command of English, written & spoken.流利的英语说写能力。4. Computer literate.熟练使用电脑。

Specific Job Knowledge, Skill and Ability工作技能技巧要求： 1.         Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.2.         Problem solving, reasoning, motivating, organizational and training abilities.3.         Proficient in the use of Microsoft Office4.         Good Communication and writing skills Required Qualifications必要的资历要求： 1.         Bachelor’s degree in Sales, Marketing or related field.2.         4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

岗位职责1. 全面负责酒店的经营管理。2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。3. 负责实现酒店的营业收入指标和利润指标。4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。8. 做好酒店机构设置、员工编制及重要人事变更。9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。岗位要求1. 大专以上学历，相关管理专业。2. 从事四星级酒店工作10 年以上，具有X年以上相关高层管理工作经验。3. 熟悉酒店各部门服务及管理流程。4. 善于管理和经营团队，事业心强。5. 有较强的沟通、计划、决策和综合判断能力。