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列表 明细
薪资: 4千-5千 经验:不限 企业类型:其他
地区:浙江-杭州 食宿:提供食宿

工资待遇:底薪:4500,个人每月提成另计,餐厅营业额完成奖励另计。岗位职责:1、按照领班安排认真做好桌椅、餐厅卫生,餐厅铺台,准备好各种用品,确保正常营业使用。2、接待顾客应主动、热情、礼貌、耐心、周到,使顾客有宾至如归之感。3、运用礼貌语言,为客人提供较佳服务。4、善于向顾客介绍和推销本餐厅饮品及特色菜点。5、配合领班工作,服从领班或以上领导指挥,团结及善于帮助同事工作。6、积极参加培训,不断提高服务技能。任职资格:1、年龄18-30岁,身体健康,女性身高1.60m以上、男性身高1.70以上。2、品行端正,能吃苦耐劳,初中以上文化程度。工作时间:早班09:30-14:00 17:00-21:00  晚班14:00-22:30

薪资: 8千-1.5万 经验:5年以上 企业类型:健康管理/体检
地区:河北-石家庄 食宿:食宿情况

1、利用新媒体,策划各种运营或主题活动,提高会员活跃度,吸引新会员;2、负责建立项目运营服务标准,提升会员满意度;3、负责维护和发展会员或整合社群资源,带动民宿活跃度,并提升会员忠诚度;4、负责拟定民宿配套产业项目招商方案,并完成招商;5、负责不定期进行文旅或特色小镇项目市场调研和分析,改进运营策略;6、负责民宿项目商业模式研究并编制、产品规划与组合、会员管理等工作;7、参与民宿项目前期策划、产品定位、规划设计等工作,并提出合理化建议;8、参与民宿项目的整体营销策划、推广、宣传等工作

薪资: 3.5千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:广东-东莞 食宿:提供食宿

岗位职责1、热情接待及准确快速地为客人办理入住登记和退房手续;2、接受客人的各种问询及介绍有关酒店、交通等方面信息;3、妥善保管及上传客人相关资料,并做好资料的保密工作;4、推销酒店内各种宣传活动,客房及酒店各项设施及服务;5、受理不同渠道客房预定及电话转接、排房结账服务。任职要求1、形象及沟通表达良好,性格开朗活泼,有主动服务意识;2、笑容甜美,亲和力强;3、普通话标准,具有良好的计算机系统运用技能;4、服从管理,有一定程度的抗压能力,可接受倒班制;5、具有一年以上星级酒店工作经验,欢迎优秀应届毕业生的加入。薪资待遇:     月固定工资:3500-4000。     另包食宿,还有年终奖,房型升级奖励待遇丰厚,诚挚欢迎酒店前厅精英人士加入!

薪资: 8万-10万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

1,有五星级酒店全面管理的经验。2,有丰富的实战管理经验及项目案例。3,个人敢于接受挑战及接受外派。详细简历及个人相关材料发至:641560255@qq.com注:不符合条件者勿扰

薪资: 3万-5万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

中厨厨师长要负责中餐厨房的日常操作,确保酒店内食品,成品或半成品保持一贯质量、口味及外观。在预算范围内提供高质量食品并保证利润。计划出品并管理、协调主厨、厨师及其他厨房员工的工作。同时也要关注竞争对手的食品、价格及质量。 1.         Planning, Preparation and Implementation of High Quality Food& Beverage Products and Set-up’s in all Areas and  Restaurants.计划和准备执行高质量的食品和摆设在指定的餐厅。2.         Seamless working with Recipes, Standards and Plating Guides.严格按照菜谱、标准和摆盘标准。3.         Maintenance of all HACCP aspects within the hotel operation.在酒店运营之中保持HACCP各方面要求。4.         Correct usage of all equipment, tools and machines.正确操作所有的设备、器具和机器。5.         Must focus on constant improvement of Training Manuals and SOP’s.必须对具有持续性的人员培训和标准与程序的提高和改善保持关注。6.         Must participate actively in Daily Quality initiatives (Daily Chef Briefings, Monthly Team Meetings) in order to constantly improve the Culinary operation, meet targets and keep communication flowing.必须积极主动参加每日质量会议(每日厨师晨会、团队会议),以保持厨房运营持续地提高,达到目标和保持顺畅地交流。7.         Can be asked to work for off site events.可以被要求进行外卖工作。8.         Can be asked to complete tasks and jobs outside the kitchen areas.可以被要求在厨房以外的地点完成工作。9.         Can be utilised during inventories.可以被要求进行盘存工作。10.     All team members have to be knowledgeable about occupancy, events, forecast and achievements.所有员工都应知道关于住宿率,宴会,预测计划和收益。11.     Preperation of menus as per request, in timely fashion.及时的按要求准备菜单。12.     Working on new dishes for food tastings in combination of digital pictures.新菜品的制作在品尝上要结合数码照片。13.     Control of stations within the kitchen.调节厨房内部的岗位。14.     Close working relationship with the Stewarding Department to ensure high levels of cleanliness and low levels of lost and breakages.与管事部紧密的工作关系确保高质量的清洁和最低程度的破损。15.     Every guest request must be responded to complete satisfaction.对于每位客人的要求要作出回应使客人满意。16.     Having a open-minded approach to constructive feedback.用虚心的态度去接受有建设性的意见。17.     Purchase and control of produce.采购和控制产品。18.     Maintain at all times a professional and positive attitude towards his team members, and supervisors alike, and behave in accordance to the established hotel rules and team member handbook for him and team member under his supervision. To ensure smooth operation of the department.时刻保持对于同事和主管等一个专业和积极的态度,依据酒店的规则和员工手册的要求行     为举止,确保部门的良好运营。19.     Coordinate, organize and participate in all production pertaining to the kitchen. Checks and follow-up on the mise-en-place of the ala carte menu and daily menus, seasonal specials. Maintains the standards of preset recipes, portion control and costing at all times.协调、组织和参与和厨房有关的所有产品的制作,检查并依照零点菜单和每日菜单,季节特供菜单。时刻保持预先设置菜单的标准,份量和成本。20.     Keeps discipline and proper work practices for himself and the team members assigned to him at all times. Also checks on personal hygiene, clean uniforms, sanitation and cleanliness of the workstations, sanitation of the work tools. Be aware of the dangers of contaminated food and the needs to proper checking and turnover of the mise-en-place in the refrigerators. Reports to the Executive Chef on any problems to take appropriate actions.时刻保持自己和所管辖的员工的纪律性和适当的操作。并且检查个人卫生、整洁的工服、操作台的   整洁和卫生、清洁的器具。知道污染食品的危险和适当检查,彻底清理冰箱的需要。向行政总厨汇报所有的问题并采取适当的行动。

薪资: 3万-5万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

Primary Responsibilities主要职责Assists the Hotel General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments.为使客房和餐饮部门达到服务质量,态度标准和利润目标的要求,协助酒店总经理履行该品牌和酒店战略;Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed.在自己管辖的范围内具有使团队成员能够得到发展的能力;Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events.定位于小型会议和大型宴会,能够提出创新意见和更新酒店各项服务;Replaces the Hotel General Manager when absent.当酒店总经理不在情况下,代替他管理酒店;Knowledge and Experience知识和经验 Degree to Masters or equivalent (from university or a specialized sales, hospitality or food & beverage school) or operational experience.硕士毕业或相关学校(大学或销售专业,酒店或餐饮学校)或相关经验 8 to 10 years’ experience in the hospitality, F&B, tourism, working for a large volume business unit.8-10年酒店,餐饮,旅游,旅行社工作经验,具有其他商业单位工作经验 Fluent in English (and national language)英语流利(本国语言) Pre-opening hotel or resort hotel experience a plus.具有筹备酒店或度假酒店工作经验更佳Competencies技能  Team Spirit团队精神Good management skills良好的管理能力Ability to analyze and anticipate分析能力与前瞻性Good listening and communication skills良好的聆听与沟通能力 Sense of initiative and decisive主动性与决断性A thorough and methodical approach系统思考Diplomacy and self-control交际与自控Leadership领导力Ability to work under pressure能在压力下工作Good level of general culture大众文化水平

薪资: 2.8万-4万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:海南-陵水 食宿:提供食宿

POSITION PURPOSE 职位目标 Has overall responsibility for providing leadership and management for the Food & Beverage Division(F&B and Culinary) be accountable for its asset and performance – i.e., F&B revenue & profitability, Food quality, hygiene & cost, guest satisfaction, brand consistency and employee engagement.  This position is also responsible for establishing business plans which results in the long term continued growth and profitability of the division. 全面负责领导和管理餐饮板块(餐饮服务和厨房)并对资产和绩效负责,如,餐饮部的收入&盈利能力,食品质量、卫生及成本率,客人满意度,品牌一致性和员工情感投入。该职位也负责建立将导致持续增长和盈利的商业计划。 KEY ROLES & RESPONSIBILITIES 关键角色和职责·Maintain and promote Raffles’ service culture and operating standards. ·保持和促进莱佛士酒店的服务文化和操作标准·Direct all operational activities towards supporting the Hotel’s goals - Gross Operating Profit, Food quality, cost, Guest Satisfaction, Brand Consistency and Employee Engagement.·管理所有符合酒店目标的经营活动——营业总收入,食品质量,成本率,客人满意度,品牌一致性和员工情感投入·Set periodical business plan, budget, and forecast and performance reports. ·定期制定商业计划,预算,预测和业绩报告·Assist in planning of menus and designing standard recipes in order to ensure consistent quality in food production, thereby satisfying guest needs and expectations·协助菜单制定和设计标准配方以便确保在食品生产中保持始终如一的质量,而满足顾客的需求和期望。·Ensure a constantly good standard of food quality, creative presentation and profitability 确保维持食品质量标准,创新表现和利润率。·Coordinate the Division, interpretation and implementation of Raffles / hotel’s policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff.·为部门员工协调发展,阐释并执行莱佛士酒店的政策,运营程序和培训项目,手册,指南,菜单,工作安排,规则和条例·Implement Raffles’ service culture and operating standards.·执行莱佛士的服务文化和操作标准·Conduct random checks to ensure that all standards are being followed consistently in the F&B Division. ·进行随机检查确保餐饮板块始终贯彻执行所有标准·Maintain up-to-date records on Division employees’ attendance, appearance, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.·对部门员工考勤,外表,工作和休假计划,劳动力成本,工资,缺勤,营业额和惩罚措施的最新记录承担职责。·Approve the employment and termination of Division talent and employees and is responsible for on-the-job training on a regular basis.·批准部门员工的雇佣和离职,负责定期的在职培训·Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment.·协调所有部门相关的物品和设备的选择,采购,存储,盘点,维护和使用·Ensure the implementation of HACCP policies and procedures throughout the F&B Division. ·确保HACCP政策和程序在整个餐饮部的实施·Handle all guest complaints in the food and beverage division·处理整个餐饮板块的客人投诉·Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.·按照餐饮部所有相关项目的申请目的,库存,成本控制程序和预测,根据质量,服务,和成本维持当前的价格和选择供应商·Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas.·使部门紧密配合当地,州和政府组织维护最高环境卫生和清洁标准·Develop new and special promotions that will improve guest satisfaction under the guidelines of the Raffles’ standards operating procedures.·在莱佛士标准运营程序指导方针下开发新的和特别的将提高客人满意度的促销活动·Develop and maintain effective communications between all operating departments.·与所有运作部门保持有效沟通·Conduct daily Division Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.·召开每日的部门例会讨论在店和即将到店的重要客人,餐饮部收入更新,经营挑战和改进方法·Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness·与所有部门良好的工作关系,培养和促进一种有利于提高员工士气和工作效率的合作和协调的工作氛围·Ensure that all F&B outlets update Guest Preference database on a regular basis ·确保所有餐厅定期更新客人喜好数据库·Coordinate promotional plan with Public Relation as well as menu cycles.·与公共关系协调促销计划,协商菜单周期·Develop high performing F&B management team to take on the next role. Growing managers within Raffles ·培养和发展高素质的餐饮板块管理团队,在莱佛士酒店内部培养越来越多的管理者·Respond properly in any hotel emergency or safety situation.·对酒店紧急情况或安全状况做出适当回应 PERSONAL ATTRIBUTES 个人品质·Solid business / financial acumen with good understanding of luxury hotel operations·扎实的商业/金融头脑和对奢华酒店运营的良好理解·Act as a role model in delivering elegant and understated service with sophistication·作为一个成熟的提供高雅而低调服务的典范·Demonstrate leadership qualities to build strong employee engagement·发挥领导力,建立良好的员工情感投入·Strong interpersonal skills and attention to detail·优秀的人际交往能力,注重细节·Good communicator with fluency in English.  Ability to communicate in a Mandarin, where the hotel operates  is desirable·流利地使用英语进行沟通。能够使用普通话交流更佳。·Proven organizational skills, able to set and meet deadlines with quality results.·行之有效的组织能力,能够在规定期限内高质量地完成工作·Good understanding of budgeting, forecasting, expenses and payroll control·对预算,预测,费用和工资控制有良好的理解·Executive presence – self assured exuding quiet confidence and humility·自信和谦恭 QUALIFICATIONS 任职资格·Degree from a reputable hotel school preferred.·著名酒店管理学校毕业优先 EXPERIENCE 工作经验·Minimum 5-7 years of experience in managing culinary operations and 2-3 years on F&B or F&B Division in a luxury hotel gained from working in key cities / resorts destinations globally.·至少5-7年全球主要城市和度假村奢华酒店厨房运作及2-3年餐饮板块管理经验

薪资: 2万-3.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:浙江-宁波 食宿:提供食宿

职位概述为酒店制定并实施营销战略,确保达成营收与客房销售目标,调整营销战略,实施具体行动,监控并完成各项 目标。 在皇冠假日®酒店,我们希望客人感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为 了帮助他们,我们需要您先行一步,用心服务并: ·          建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。 ·          鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并 体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。 ·          梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽 力协助宾客获得成功。 工作职责财务回报: ·          在预算内达成营收目标和员工销售目标,使利润率最大化。参与制定部门年度预算、酒店的营销计划、 经营及财务计划。 ·          拟定并执行销售计划,推动客房入住率明显上升,提高平均房价,提升业务量,增加餐饮和宴会销售。 ·          审核每月报表和销售预测报告,分析当前和潜在营销趋势,协调各种活动增加营收与市场份额,并监督 进展,确保业绩达到或优于既定营收计划。 ·          制定、开发各种特别活动和销售活动,向潜在客户推广酒店业务。参加贸易展以及全国和本地大型营销 活动,增加新业务机遇,为酒店提升营销机会。 员工团队: ·          主管日常销售活动事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给 予定期反馈,帮助解决各种员工矛盾,提升员工绩效,并对员工表现优异之处予以认可。 ·          对酒店营销部门员工进行教育、培训和激励,促使酒店营收目标得以达成。确保员工获得完成工作职责 所需的信息、市场数据以及各种工具与设备。 ·          同关键客户和外部相关人员(如:宾客、航空公司、批发商、旅行社、广告商、本地社区团体)建立联 系并保持联络,借此增加团体及会议业务量,包括客房销售、餐饮销售和宴会服务等。 宾客体验 ·          为宾客提供各种信息(如:忠实计划、本地景点、餐厅、设备信息),以提升宾客体验。 ·          安排酒店会议及业务团队活动,与其它酒店级部门进行协调,共同完成销售部门同潜在客户达成的协议 中所规定的各项服务。 ·          同有关部门交流所有相关信息,包括即将抵达的贵宾、大型团体或其他重要宾客的要求和特殊需求。 ·          主管各种营销活动,增销各种酒店服务、产品及设施。  企业责任: 发现降低营销效果和酒店整体销售情况的运营问题,同相关部门协作共同解决。 提升酒店与品牌在本地的知名度,有时可能需要作为酒店代表接受媒体采访等。 同本地社会团体的业务领导、官员和代表保持密切联系,确保酒店能经常获得高规格的曝光度。 高效推广、宣传酒店的环保与可持续发展元素,通过此类信息获得新业务机会。 同广告机构、咨询公司和其它供应商开展合作,扩大广告投资效益,确保广告体现品牌形象。 完成其它分配的任务。可能需要担任值班经理。 责任范围直接       销售总监、皇冠会务销售总监、市场传讯经理间接       无 任职要求市场营销或相关专业学士及以上学历或同等学历,4 年及以上服务业或酒店业市场营销或相关工作经验,需具备直接管理销售团队经验。需要熟知本地业务及业务趋势。

薪资: 1.5万-3.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:北京-延庆

岗位职责1.负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历,有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业,接受过系统的人力资源管理理论培训。6.筹备经验者优先

薪资: 2万-3.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-佛山

岗位职责1.负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历,有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业,接受过系统的人力资源管理理论培训。6.筹备经验者优先

薪资: 2万-3.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:天津-滨海新区

岗位职责1.负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历,有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业,接受过系统的人力资源管理理论培训。

薪资: 2万-3.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:海南-陵水 食宿:提供食宿

POSITION PURPOSE 职位目标 Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.房务总监负责确保房务部部所有同事都按照服务标准与程序为客人提供最优质的服务。并通过持续地关注与指导,确保酒店的战略方针及远景规划在房务部的工作范围内得以实现。同时,房务总监也将根据需求为酒店整体的运营策略提供资源和协助。 KEY ROLES & RESPONSIBILITIES 关键角色和职责Manage the Daily Rooms Operations管理房务部日常运营·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s).与各部门经理(前厅部、管家部、客房部、水疗和康乐部、工程部)及第一线人才传达管理战略及任务,并带领整个房务部团队达到目标。·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction.管理房务部所有运营任务以及与之相关的委派与跟进,以确保运营顺畅和客人满意。·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.与收益管理和销售团队协作,最大化酒店入住率、收入和利润。·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well.每日梳理客人预抵及在店客人信息,与本部门及其他部门如餐饮部、市场销售部等分享;安排前厅部经理、首席管家或行政管家检查跟进客人的要求是否得到落实;并亲自对重要客人的房间进行日常检查。·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers.进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行,并在发现安全隐患时采取行动并通知危机处置团队。·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan.管理和控制运营设备及物资储存数量的盘点,进行计划性采购。·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed.参与每周的视察确保各项设施的运行状态与定期维护计划相符合,并管理好固定资产。·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues.坚持并推行健康与安全政策,以确保安全的工作环境;同时确保所有同事都熟悉了解并掌握安全及紧急程序。·Verifies that all information requested by the local police authorities are adhered to and prepared accurately.确保由当地执法部门所要求的全部事项都被严格遵守并实行。·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%.确保《食品安全与卫生标准》和所有信息安全标准在房务部被百分之百的执行。 Provide Guests’ Experience that Exceed Guests’ Expectations为客人带来超越期待的入住体验·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them.系统化宾客认知流程以确保对宾客尤其是对常客的认知度,同时保证贵宾得到特殊关注;经常性的拜访长住客和常客,与客人建立良好的关系。·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team.寻求各个渠道上关于客人满意度的反馈,并根据我们的使命宣言和人才赋权的理念来解决问题,并在之后对客人提出的意见或表扬及时与团队成员进行案例分享。·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery.系统化内部沟通渠道,以确保客人需求被准确并高效地满足。·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience.充分利用各类酒店管理系统和软件进行大数据分析以改进提高宾客体验。·Sets short term and long term measurable objectives to continually improve service levels.为部门设置时效性不同的、可衡量的标准,以达到提升服务水准的目的。·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services.有效督导管理房务部人员及培训以确保客人得到最快捷、满意的服务。·Liaison between all sub-departments and rest of hotel effective for guest experience.在房务部与酒店其他部门之间有效的沟通来提高宾客体验。·Focuses on the stay experience for ALL members.致力于提升雅高会员的入住体验。 Management and leadership of the Front Office Team管理及领导房务部团队 ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR.确保房务部门完成并协助酒店完成经营毛利润、宾客体验质量,卫生审计, 员工满意度和企业社会责任目标值。·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction.指引并激励房务团队,与团队建立实时的沟通,并且对人才满意度负责。·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting.通过协作与授权相结合的领导方式,与定期召开部门会议的方法相结合,确保房务部保持始终如一的服务质量。·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.在保证服务质量的同时,通过对各分部门排班的管控以达到效率最大化的目的。·Drafts and evaluate work flows to improve and optimize organization.对工作流程进行制定和评估以达到优化提升的目的。·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations.招聘、任命和培训出一个可胜任且有信心超越客人期待的房务部团队。·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials.为团队中的高潜力人才创建职业发展规划。·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles.以辅导的方式,通过绩效评估系统来认知和发展人才。·Carry out disciplinary actions in line with hotel procedures.按照酒店规章制度对不合适的行为采取相应措施。 Involvement as a Member of the Executive Committee酒店行政委员会职能·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.参与策略计划、市场计划,预算和目标计划的准备、实施和推进,确保持续的最佳的客户满意度、销售潜力和利润。·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss.参与收入预算和人员预算的制定,关注收入并对部门损益负责。·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed.关注酒店行业目前和将来的发展趋势、应用实践和系统使用,确保既定的竞争计划的实施。·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices.通过参与收益管理相关会议,以及支持并执行收益管理战略规划及策略,以达到客房收入最大化的目的。·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts.参与月度财务相关会议,关注账目信息,以确保所有财务制度在部门内被严格执行。·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。·Ensure cleanliness and appearance of all guest related areas.确保所有对客区域的清洁和外观符合品牌标准。·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises.与卫生经理协调安排房务部月度卫生检查,收集缺陷报告并提交行动计划,以确保食品卫生安全标准被严格地执行和落实。·Ensures clear communications with all other department heads.确保与酒店各部门经理/总监之间的沟通顺畅。·Participate in hotel’s Executive on Duty program (if needed).参与酒店的行政值班(如需)。 PERSONAL ATTRIBUTES 个人品质·Strong organizational & leadership skills优秀的组织能力和领导能力·Analytical skills a must combined with creativity and initiative结合了创造性和主动性的分析能力·Excellent interpersonal & communication skills优秀的人际关系和沟通能力·Highly organized, quality and results oriented person极具计划性,并以质量和结果为导向·A passion for perfection追求完美·Service oriented with an eye for details以服务为导向的敏锐洞察力·Confidently able to resolve problems and make decisions自信的解决问题与决策的能力·Good presentation and influencing skills优秀的表达和影响力·Adaptable and flexible and able to embrace and respond to change effectively适应性强,灵活并能有效地接受和应对变化·Effective management style, hands-on and approachable有效的管理风格,亲力亲为,平易近人·Proven effective development of others, great motivator善于发展他人及卓越的激励能力 QUALIFICATIONS 任职资格·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.酒店管理或相关专业的本科或专科学历,并在国际奢华酒店管理方面进行过良好的培训和教育·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand在知名国际酒店内从事至少五年前厅/客房管理岗位或至少三年房务部类似岗位的经验·Bilingual in Mandarin and English优秀的中英文听说读写能力·PMS & Office software knowledge熟悉并掌握Opera酒店管理系统及各类办公软件·Budgeting and P&L experiences熟悉预算制定和管控损益·Understanding of Revenue Management processes了解收益管理·How to manage guest experience, understands and can use reporting RPS, etc.了解如何管理宾客体验系统,并可熟练使用报表工具对其进行分析

薪资: 1万-3万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广西-桂林 食宿:提供食宿

岗位职责1. 全面负责酒店的经营管理。2. 建立、健全酒店的组织管理系统,使之合理化、精简化、高效化。3. 负责实现酒店的营业收入指标和利润指标。4. 负责制定酒店的经营预算和决算,提出更新改造和投资计划。5. 落实酒店年度财务预算,向各部门下达年度工作指标。6. 督促酒店维修保养工作和酒店安全管理工作。7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。8. 做好酒店机构设置、员工编制及重要人事变更。9. 指导培训工作,培养人才,提高整个酒店的服务质量和员工素质。10.有景区酒店工作管理经验岗位要求1.3年以上高星级国际品牌酒店或知名度假村销售、餐饮,房务统筹工作经验;2.优秀的人际沟通能力及商务谈判能力,较强的逻辑分析能力,良好的数据统计分析能力,良好的职业素养;3.工作积极主动,能独立拓展业务,能承受较大压力;4.熟悉旅游景区各部门日常工作流程及标准;5.有文旅项目酒店板块开发运营经验优先考虑。

薪资: 2万-3万 经验:不限 企业类型:国际高端酒店/5星级
地区:辽宁-大连 食宿:提供食宿

1. 5年厨师工作经历,包括2年的管理经验,或与此相当的教育和相关工作经验结合的背景;2. 餐饮技能或相关专业的大专学历或职业证书;3. 具有解决问题,推理,号召,组织和培训能力;4. 管理食品成本,部门预算;5. 执行其它由总经理分派的任务,以促进厨房和部门的运作和利润等。

薪资: 2万-3万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

KEY RESPONSIBILITIES主要职责1.Provides a professional, advisory and executive support to the General Manager in meeting strategic goals.为总经理提供专业的咨询及行政上的支持。2.Participates in the development and implementation of policies for the department and hotel.参与开拓和实施饭店和部门的政策规定。3.Plans and develops marketing strategies and promotion plans.制定开拓市场销售战略和促销计划。4.Oversees and assists in the development and implementation of the hotel’s Sales and Marketing plans.督导和协助市场销售计划的进展和实施。5.To set clear objectives for the Sales and Marketing Development team and develop individuals’ skills and performance reviews, coaching and training.为市场销售部设定清晰的工作目标,实施员工个人技能的发展,业绩的复核训导和培训。6.Monitors and evaluates contemporary sales and marketing initiatives and trends.监督和评估当前发起的市场销售活动以及市场动态。7.To be responsible for all marketing activity in the hotel.统筹酒店内所有的市场商务工作活动。8.Manages departmental changes and ensuring processes and required infrastructure are in place.管理部门内部的运作,保证部门设施完备,运行正常。9.Establishes pricing strategies and sales targets for the hotel.为酒店设立价格策略和销售目标。10.Manages special projects and other business related enterprises.管理特别项目及其他相关的生意。11.Ensures efficient utilization of departmental resources.确保高效利用部门资源。12.Ensures the development, update and maintenance of promotional materials.确保发展、更新及保留酒店宣传材料。13.Manages human resources within the department including selection & recruitment, training & development, team building,team member performance planning and review.管理部门内部人力资源,包括选择招聘人员,培训部门员工,团队建设,员工表现评估等。14.Ensuresteam memberin the department is aware of their duties and responsibilities.确保部门员工明确所赋予的职责。15.Initiates corrective measures and actions immediately when the well being and the normal operation of the department or the hotel are being jeopardized.在部门或酒店的利益受到危害时,立即采取纠正错误的措施。16.Ensuresteam membermaintains complete familiarity with safety, current first aid and fire emergency procedure.确保员工熟悉安全,急救及遇火警逃生程序。17.Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback.管理客户关系及服务,包括客户需求、产品服务知识,销售的有效性交流技巧及客户反馈信息。18.Prepares monthly outlook/forecast for related expenses and return to management as scheduled.准备部门每月相关开支的预测,并在预定日期上交给酒店。19.Monitors accounts activities and makes adjustments when necessary.密切注视客户的活动,必要时予以调整。20.To ensure that all revenue related systems are kept up to date with accurate information and all Accor International standards are complied with fully.确保所有与系统相关的收益数据都保持精确性并完全遵照雅高国际标准。21.Ensures team member abides by both the hotel policies and procedures.确保部门员工遵守酒店的程序及规定。22.Ensures files, correspondence and other relevant business documentation are maintained.确保部门文件,及相关资料的存档。23.Liaises with Corporate office to ensure execution and smooth flow through of all Business Development initiatives.通过与总部的联系,确保所有商业发展部活动的顺利完成。24.Coordinates with all Business Development departments within the company to maximize sales opportunities.保持与集团内各营业部门的沟通,最大限度拓展销售机会。25.Represents and promotes the hotel to all sectors in the community locally and overseas.在海内外社会各有关行业推广酒店。26.Participates in Accor initiated sales and marketing events.参与雅高集团发起的销售活动。27.Conducts sales promotion trips to target markets.针对目标市场组织促销旅行。28.Maintain good rapport and communication in the market place locally and overseas.在海内外目标市场,保持良好的关系和沟通。29.To research, produce, gain agreement to implement and monitor the annual Revenue Proposal/ Plan throughout the year, updating as necessary.搜索,建立,在获得同意后执行,监督年度收益计划,并在必要时更新。30.To ensure that all revenue related systems are kept up to date with accurate information and all Accor International standards are complied with fully.确保所有与系统相关的收益数据都保持精确性并完全遵照雅高国际标准。31.Responds to changes in the Human Resources function as dictated by the industry, company and hotel.根据酒店、行业和公司的指引,回应需求、进行调整,执行任何合理的任务及额外职责。32.Adhere to the hotel’s security and emergency policies and procedures.坚持酒店安全制度、紧急情况处理规定和程序。33.To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.确保员工充分的理解并遵守员工手册内容。34.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要 ,该部门有权更改或补充该职位描述。35.Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。Specific Job Knowledge, Skill and Ability工作技能技巧要求: 1.Strong administrative skills, along with excellent communication and negotiation skills与出色的沟通协商技巧相结合的优秀的行政执行能力。2.Strong leadership and organizational skills. Must be able to work independently with no supervision优秀的领导组织能力,独立工作,无需监督。3.Ability to supervise and strongly motivate sales professionals is a must.具备知道监督及推动销售专业性的能力是必须的4.Ability to develop effective motivational strategies.能够制定有效地激励策略。5.Resilience and assertiveness.适应性和果断抉择性。6.Coaching and counseling skills.具备对员工的指导辅导技能。7.Diplomacy, able to build up close and respected relationships with the management team.交际能力,能够与管理团队建立良好的合作关系。8.Proficiency in word processing. Familiar with the operation and application of the hotel’s computer/data processing system.专业文字处理,熟悉酒店的计算机以及数据处理系统的运作和应用。9.Hotel background in similar capacity.相似酒店工作背景。10.Limited authority within regulations. Is required to show initiative but assistance is available.在允许范围内的自主优先权并在需要时提供帮助。11. Ensure all staff embody the same mindset by developing each individual's sense of curiosity. 通过发挥个人的好学精神确保所有员工都具有同样的铂尔曼精神。12.Open-mindedness, interpersonal skills and sense of initiative, persistent. 思路开阔,个性开朗,积极向上,坚持不懈。13.Enthusiastic, spontaneous and empathic.热情,主动和耐心。14. Good health, mature and pleasant personality and neat appearance.具备健康的身体素质和心理素质,平易近人的性格和整洁的外在形象。15. Open minded with good understanding of large, multi-cultural organizational structures.在多文化交织的组织机构中,保持良好的沟通的能力和开朗的态度。Preferred Qualifications 更高的资历要求: 1.Ability to be resourceful, creative and maintain flexibility. 具有策略性、创造性及灵活性。2.Knowledge in e-commerce, B2B and B2C business philosophy. 了解电子商务,商对商和商对消费者哲学。3.Good understanding of mass communication. 对大众信息传播有良好的了解。4. Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 2万-3万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:广西-南宁 食宿:面议

工作职责1.  Responsible for all sales and marketing activities carried out by Hotel.  全面负责所属酒店的市场营销活动。2.  Provide professional and advisory support to General Manager.  为总经理提供专业的咨询支持。3.  Put together Hotel annual business plan, budget and forecast, and to monitor the result of achievement.  结合酒店年度商业计划,预算和预测,并监控结果。4.  Implementation of sales strategy, developing and implementing an appropriate Sales & Marketing plan, within DMH strategy and approved budget and guidelines.  在集团战略和批准预算的情况下, 开发并实施适当的销售和营销计划。5.  Work together with Director of Revenue for competitive set analysis and monitor market trend, demand and supply   协助酒店收入总监分析竞争酒店群、研究市场趋势、供给和需求。6.  Drive revenue by effectively and consistently ensuring the sales team is selling all products and services at competitive prices while maximizing revenue opportunities, recommend and create new sales channel.  长期有效地拉动收入,确保销售团队以最具竞争力的价格取得最大收益,推荐并拓展新的销售渠道。7.  Analyze current and potential market, to coordinate relevant activities to maintain and increase revenue through quality customer base, channel distribution and partnership marketing.    分析现有及潜在市场,在高质量客户、渠道及合作伙伴中举办相关营销活动,从而保持并提高收益。8.  Set up seasonal strategy and action plan to achieve sales target  制定季度策略和行动计划,以达到销售目标。9.  Ensure business goals are clearly communicated and understood by sales team.  确保销售团队清楚地理解业务目标。10. To set and monitor both Revenue and Room Night targets for the Region overall and for each Sales personnel.  制定区域整体酒店房晚及收入指标,并监督指标完成及销售人员的执行情况。11. Assign designated sales force within the office to identify and develop relationships with government offices and national accounts for domestic and outbound business, tourism board and travel trade partners.  在公司内部及重点城市分配销售力量,增进与政府机关、国有客户、旅游局和旅游贸易伙伴的联系,拓展国内外销售业务。12. Represent Hotel in the yearly RFP rate submission and negotiation process together with DMH Area Director of Sales if required.  代表酒店与集团区域销售总监共同商讨制定酒店年度定价方案。13. Interact and maintain a strong rapport with all key clients/accounts/partners/media across all market segments and to constantly support the sales team with their key accounts and media partners.  与重点顾客、客户、合作商建立良好的沟通并为销售团队引荐重点客户群。14. Personally involved and interact with key accounts and sales solicitation of major accounts.  与重要客户建立良好的合作关系,为公司争取更多客户群体。15. Share market intelligence and clients’ feedback with Hotel Department Heads and DMH Regional Sales.  与公司各部门共享市场信息及客户反馈。16. Maintain close interaction and relationships with different distribution channels to maximize revenue for hotels and spot check hotels rate integrity.  与各个销售渠道保持密切联系以保证酒店盈利最大化并不定期对酒店整体价格进行抽查。17. Monitor, analyze and report on competitors’ sales, promotion and marketing activities.  实时关注并分析报告竞争对手销售及相关市场推广活动。18. Coordinate and participate in major trade shows such as the ITB, IMEX, Cvent… etc. on behalf of the Hotel to strengthen our awareness in the market and get to know more buyers from different countries.  代表酒店出席ITB, IMEX, Cvent..等重要商务展会。19. Organize FAM trips for event organizers and meeting planners from corporate companies and travel agents, media and KOL to build product knowledge, especially when Hotel is newly opened.  组织客户公司、旅行社的活动主办方、会议策划方考察酒店,宣传酒店产品,特别帮助新开业酒店作推广活动。20. Build relationship with media contacts where applicable.  与相关媒体建立联系。21. Attend industry and high profile functions where required and nurture relationship with industry and marketing partners.  出席相关产业高端会议,与业内人士培养建立良好关系。22. In representing the company, to ensure that Hotel brand are not compromised in any way when carrying out sales & marketing activities.  代表公司参加商业活动或执行市场销售活动时,确保公司品牌不受损害。23. Identify and develop talent, ensuring a succession plan for all level of staff within the department.  甄选及培养人才,针对部门各级别员工制定接班人计划。24. Ensure compliance with Hotel regulatory requirements.  服从人力资源分配调整。25. Communicate with the DMH Area Sales on a regular basis.  与集团区域销售总监保持定期沟通。任职资格1.  University graduate.  大专以上学历。2.  Have at least 3 years of same position experience within international hospitality industry.   在国际酒店行业,具备3年以上同等职位工作经验。3. Have international luxury brand hotel experience.  在国际奢华品牌酒店工作的经历。4.  Rich experience in Corporate, Travel Trade, Government and MICE sales.  熟悉公司、旅游社、政府、会展领域销售业务。5.  Excellent communication skills in English both oral and written.   具备优秀的中英文口语及书面表达能力。6.  Be a results-oriented, self-starter capable of working with minimum supervision.   工作主观能动性强。7.  Possess superior organizational skills.   具备优秀的组织协调能力。8.  Be competent in a computer assisted work environment, good knowledge of Microsoft Office and other popular software and technology including social media network.   熟练使用微软办公系列软件,擅长网络社交媒体操作。9.  Be willing to travel often and at times, at last minute notice.     能适应经常或临时安排的差旅任务。

薪资: 2万-3万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

KEY RESPONSIBILITIES主要职责1.Determines operational policies and standards on all Food & Beverage matters of hotel level.制定与餐饮相关的制度和标准。2.Establishes standards of food & beverage sales, trends and inventories.建立标准的餐饮销售,趋势和目录。3.Recommends changes or innovations in policies, procedures and equipment.不断的改进制度,程序和设备。4.Confers with management on reports, forecast budgets, policies and future planning.在报告,预算,政策和未来计划上与管理层协商。5.Reviews price, sources of supply, food & beverage sales, trends and inventories.查看价格,供货来源,餐饮销售,趋势和清单。6.Ensures top quality food and service to have complete guests’ satisfaction.确保优质食品和服务使客人满意。7.Informs management on sales submits monthly financial statements and comments on the operation.在月底每个管理人员提交财务报表和提出意见。8.To work closely with CDT and mgmt. team to come out the annual F&B business plan to ensures that goals are achieved as outlined in the profit budget.与商务发展部和管理层一起,制定出全年的餐饮商业计划,以确保可以达到预算利润目标。9.To work closely with MarCom team to come up the Marketing plan for F&B;与市场传媒经理一起商讨和确定全面的餐饮推广计划;10.Ensures that all licenses for the entire department is approved and available.确保所有执照已经申领完成。11.Prevents description of the department by overseeing all supplies and service.对供给和服务做出提前监督。12.Meets purveyors to learn new products or methods.和承办商见面学习新产品的使用。13.Ensures that a training program is available and followed.确保培训计划按要求准时执行。14.Ensures that all employees are trained to a Accor standard.确保所有员工达到雅高酒店国际标准。15.Review departmental programs to ensure development of future departmental heads.查看部门计划,来确保部门未来领导人的发展。16.Review regular career paths with the General Manager and Director of Operations.与总经理和运营总监回顾规则事业。17.Keeps him aware of what the competition is doing the makes sure prices comparisons up-to -date at all times.了解直到今日的所有竞争对手在产品、价格和服务等各方面的最新动态。18.To conduct monthly market survey with percurement and mgmt. team to know the most updated food concept in the market place and adapt to own hotel, to maximize the revenue;每个月与采购部和管理层一起,了解市场最新的菜品,并在酒店实现产品更新,以实现利润最大化;19.Maintains the highest standard of personal professional image, conduct, knowledge and skills related to the job responsibility.维护最高的专业个人形象。20.Establishes & maintains effective employee relations at all times.建立和维护员工关系。21.Participates in, or executes, any other tasks that may be assigned by management within the scope of the companies’ business.参与和执行与企业相关的一切工作。22.Maintains professional business confidentiality.保护商业秘密。23.Participates in, or executes, any other tasks that may be assigned by management within the scope of the companies’ business.参与并执行任何酒店商务活动范围之内的工作任务。24.Food & Beverage mission is established and instilled in all team members.餐饮部的工作使命,在所有员工当中被建立并贯彻。25.Keep the Safety & Security as the first priority for any decision-making on daily routine;在任何时候,将安全和保障放在日常工作的第一位;26.Keep on learning the risk mgmt. knowledge and conept to demonstrate on daily routine to minimize any potential risk in Health Club;保持学习集团关于风险管控方面的知识和技能,并与团队成员分享和实践,以降低我们日常工作中的风险;27.Execute the project responsibilities in the hotel project team(s).加入酒店的项目工作组时,认真履行相应职责。Specific Job Knowledge, Skill and Ability工作技能技巧要求:1.Very good English skills (written & verbal) 精湛的英语口语及书写能力2.Computer operation and familiarity with some software packages, including Spreadsheet programs精通计算机程序,熟知软件及电子表格系统3.Good leadership skills / good training skills / strong organization skills 领导才能 / 培训技巧 / 组织能力4.Open minded and outgoing personality 开朗及外向性格Required Qualifications 必要的资历要求:1.University Degree or Diploma Holder. 大学毕业.2.Technical course in F&B management. Minimum 3 years full time course. 3年的餐饮技术管理课程.3.At least 3 years working experience in a similar position in 5 star hotel. 至少3年以上五星酒店相关工作岗位经验。Preferred Qualifications 更高的资历要求:1.     Ability to be resourceful, creative and maintain flexibility. 具有策略性、创造性及灵活性。2. Other operations department management and labor related experience preferred. 有其他运作部门工作经验者将被优先考虑。3. Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 2万-3万 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞

  一、岗位职责1、向总经理负责,协助总经理完成酒店的经营指标和工作任务。2、分管市场营销,包括客房及餐饮的营销。二、任职要求1、大专以上学历,旅游、酒店管理专业为佳。2、从事五星级酒店工作5年以上,具有3年以上相关高层团队管理工作经验。3、熟悉酒店各部门服务及管理流程,酒店市场开发工作经验。4、具有良好的协调沟通、管理和团队建设能力,事业心强。5、有客户资源优先。 简历发至:641560255@qq.com 

薪资: 2万-3万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

KEY RESPONSIBILITIES主要职责This position is concerned with the smooth running of the entire  hotel  kitchen brigade.这个职位是领导酒店所有厨房的平稳运作1.Communicates with Food &Beverage Manager on all aspects of the kitchen operation,  to ensure proper  co-ordination of instructions and directives to Sous Chefs.和餐饮经理进行有关厨房管理上的交流,确保各厨师长严格执行。2.Is strongly involved in menu planning, and recommending new dishes.  Gives instructions in  all outlets concerned for both kitchen and service side (with help of outlet Managers).主导菜单的编制,推荐新的菜式。指挥相关的处方和服务方面。3.Attends all meetings and follows any directives given therein.  Advises General Manager on all topics of importance.出席所有会议并且遵循所有指示。在重要问题上给予总经理建议。4.Confers with each section leader on work schedules, overtime requirements and duty roster.和所有厨房区域的负责人协商工作进程表,加班和执勤表。5.Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.为了正确的完成指示,要努力使各厨房的所有培训,达到要求以及确保安排变得更有效率。6.Recommends to DO any  changes in kitchen equipment and structure and transmits any recommendations from the rest of the kitchen brigade. Discusses future budget items and keeps track of requirement throughout the year.给营运总监交流有关厨房的设施更换和改造并且交与厨房的其他建议。讨论未来预 算条款和这一年的必需品。7.Is responsible to keep a record of all special promotions and activities, writing recipes and taking photographs.有责任保存所有促销和相关活动,保存菜谱和照片。8.Responsible for promotions, advertising bring in Guest Chefs and working on promotional theme menus.负责促销期间,客座厨师负责丰富期间的菜单。9.To make sure the Annual Promotion Calendar being executed with coordination from F&B Manager and MarCom Mgr, and come up the post-motume after any special promotion for review.确保每年的推广日历在餐饮经理和市场传媒经理的协助下得到落实,并在每次特别推广后都能够完成事后总结报告,作为后期的参考。10.Ensures correct FSAA procedures, checks and controls refrigerators to ensure proper food turnovers and cleanliness.确保正确的FSAA的程序,检查和控制冷场库去确保食物的更新和卫生。11.Installs in the various kitchen departments the importance of food cost control and makes them familiar with our FBI system.确保在各个厨房落实食品成本管控的措施,并使之和FBI系统联动。12.Walk-out of the kitchen and establish the connection and interaction with guests in the outlet to know our guests better, and be more hospitality.走出厨房,与用餐的客人沟通、交流和互动,以更好地了解我们的客人的需求,体现热情好客之道。13.Supervises any VIP parties and set ups, decorations and food displays.  Liaisons with other departments, including steward and service for proper co-ordination whenever needed.监督所有重要活动的组织,装饰和事物的展示。和其它部门联络,包括任何时间需要的服务。14.Spot checks before service hours and thereafter in regular intervals in all food producing outlets and buffets and gives immediate attention in case of any discrepancies.抽查,以确保出品的高质量,对于出现菜单偏差,立刻指正。15.Co-ordinates food orders from Storeroom and direct market and makes constant spot-check on their quality, gives special attention to all imported products.协调食物的订购从仓库和市场,对数量和质量进行抽检,对进口的食物要给予特别的关注。16.Keeps aware of trends, practices and equipment in the food service industry through trade magazines and other aids.了解趋势,运用购物杂志和其他辅助材料取更好的为食品行业服务。17.To conduct the market survey to know the market and guests demand in terms of new taste, new décor and best in town as our key focused competite set.参加市场调查,了解最新客人的口味、需求、出品装饰,把本地最佳餐厅作为我们的竞争对手;18.Recommends changes or innovations in policies, procedures and equipment.不断的改进制度,程序和设备。19.Confers with management on reports, forecast budgets, policies and future planning.在报告,预算,政策和未来计划上与管理层协商。20.Ensures that the department operates within the budget and maximizes revenues.确保部门运转在预算内以及收益最大化。21.Monitors hotel benchmarks evaluate performance and results, take corrective action and constantly strive for improvement. Reviews on a continual basis and formulates action plans in order to drive results.管理酒店评估的结果,为要改进做的地方做出行动。22.Ensures that all employees are trained to a Accor international standard.确保所有员工达到雅高酒店国际标准。23.Conduct mid-year and Annual Performance and Development Reviews (PDR) for all team members and continue to monitor and review progress.对所有员工的年中和年度表现和行为发展回顾,并进行持续的监控和发展回顾。24.Maintains the highest standard of personal professional image, conduct, knowledge and skills related to the job responsibility.维护最高的专业个人形象。25.Maintains professional business confidentiality.保护商业机密。26.Performs any other duty as assigned by the Director of Operations and General Manager.执行任何工作任务,都像执行运营总监和总经理下达的任务一样27.Learn safety knowledge and skills, according to the principle of "who on-the-job, who is responsible for".学习安全生产知识和技能,按照“谁在岗,谁负责”的原则。28.Is both a waiter, is fit again, it is the job area, head of the production safety directly.既是服务员,又是安全员,是其岗位区域的安全生产直接负责人。29.For the post of safety facilities to conduct regular inspection, do discover and eliminate the safety hidden trouble in time, and report in time.对所在岗位的安全设备设施要进行经常性检查,做到及时发现和消除安全隐患,并及时上报。 职位要求Required Qualifications必要的资历要求:1.employees to ensure full co-operations and commitment from all. 应与其它部门和与员工保持良好的工作关系,确保更好的合作。2.Should have a Certificate of Hotel and Catering Kitchen Apprentice.  Experience of 10-12 years in progressively more responsible positions within kitchen of good standing. 需要具备酒店工作证明书。10-12年重要岗位工作的经验。Preferred Qualifications 更高的资历要求:1.Ability to be resourceful, creative and maintain flexibility. 具有策略性、创造性及灵活性。2.Experience in similar capacity with international chain hotels. 同级别国际连锁酒店的工作经验。3.Pro-active management and leadership skills at all times 在任何时候积极主动的管理和领导4.Capable of managing similar size of team, that could be multi-cultural and have a range of different experience  管理一只能力相当但是拥有不同文化背景的队伍。5.At all times act in a professional manner as a team member an representative of Accor higher management team. 在任何时候都需要以一个团队成员的身份行事,你代表的是雅高的更高层次的管理水平。6.Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 2万-3万 经验:1年以上 企业类型:国际高端酒店/5星级
地区:国外-国外 食宿:提供食宿

一、其他待遇:1. 首个合同期两年,包含6个月试用期,雇主欢迎无限期续约,;2. 雇主提供员工的住宿及伙食;3. 雇主提供赴卡工作的机票,完成一年期提供回程机票;4. 每年享有18天带薪休假及其他法定节假日;5. 雇主为人员提供医疗卡、签证、制服等卡塔尔劳工法规定的相关福利。 二、要求:1.年满19周岁,具备大专或同等以上学历;2. 身心健康,品行良好,相貌端正,亲切大方;3. 英语较好,能适应服务工作环境;4. 有相关工作经验者优先。

薪资: 1.5万-3万 经验:不限 企业类型:国际高端酒店/5星级
地区:河北-承德

岗位职责1.负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历,有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业,接受过系统的人力资源管理理论培训。6.筹备经验者优先

薪资: 2万-3万 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-深圳

岗位职责1.负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历,有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业,接受过系统的人力资源管理理论培训。6.活力有创意,擅长雇主品牌维护及宣传

薪资: 2万-3万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:河北-张家口

岗位职责/职位描述职位概述:在酒店总经理,温德姆酒店集团酒店市场销售总监及相关部门负责人的指导和监督下,秉承酒店及温德姆酒店集团的规章制度,对市场销售活动的各个方面进行监管和指导。职责包括对促销策略和市场计划的开发与策划实施监管;对市场销售计划的发展和实施进行监管和协助;管理市场销售团队,并汇报计划的有效性。职责:-           制定年度营收计划、营销预算和预测。-           制订行动计划以确保实现营收计划目标。-           为总经理提供专业的咨询服务。-           采用各种方法维持和增加业务量,包括:广告,销售推广,个人销售,公关活动,发展社区关系和计划特别促销项目等。 -           制定及执行以下特别项目,以创造更多收益: -           提高平均入住价格-           提高整体入住率 -           在非旺季期间提高业务量-           提高本地餐饮及宴会在酒店举行的数量。 -           提高酒店在本地社团的形象。 -           配合酒店总经理及温德姆酒店集团市场推广部以确保品牌标准在酒店的贯彻执行-           通过结交具有会员资格的人事或其他商贸机构积极参加社团活动。 -           定期检查市场销售人员的工作报告以确保达到销售目标。 -           定期检查内部促销物品确保符合品牌标准。  -           结合餐饮部特别计划,组织和推广活动,刺激餐饮消费,包括但不局限于联赛、舞会、派对、美食活动等。 -           同酒店外人员的相互联系,包括但不局限于:客户、会务部门、当地酒店协会、航空公司、旅行社、竞争对手和其他社团的成员。-           通过下列方式调查潜在市场: -           分析客史档案和入住登记表-           研究客户意见调查表-           分析政府城市商旅统计报表-           分析竞争酒店销售/推广成效-           研究各类参考和行业刊物以寻求商机-           分析团队生意的来源及丢失的原因以更好的了解市场的需求及趋势-           通过分析以往广告活动的市场成效,咨询广告代理商和部门经理,向总经理提供有效的广告提议。 -           定期检查公关活动,以确保酒店在本地和国际范围内都保持高知名度。 -           管理新产品和服务的开发。  -           监督新市场策略的开发。-           在市场销售部内实行职业发展制度。-           开展市场调查。-           与温德姆酒店集团区域酒店市场销售部门及相关市场销售负责人保持良好的沟通并实施公司制定的计划。-           与人力资源一起在人力资源规划和管理需求方面进行合作。-           与财务总监一起编制和管理部门预算。任职要求:-         具备较强的问题解决、推理、号召、组织及培训能力。-         具有高度的兼容性,并对同事的国籍,不同观点和文化背景给予高度的理解。-         熟练使用微软办公软件。-         良好的交流及写作能力。-         在管理队伍中有很强的领导技能。-         具有管理复杂关系的能力。-         具有营销、市场或相关领域的学士学位。  -        8年酒店市场销售相关工作经验或类似管理岗位经验,或与此相当的教育和工作经验结合的背景。

薪资: 2.5万-3万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:海南-海口 食宿:提供食宿

1. To manage and direct the engineering department in the operation, maintenance, repair and improvement of all systems and plants relative to the physical well-being and performance of the property.2. To ensure that all local and national statutory regulations pertaining to engineering practices and related codes, as well as employment practices are adhered and compliance.3. To ensure effective communication between the management and the department and to provide a professional, advisory and executive support service to the General Manager to assist in formulating strategic goals and plan.4. To establish and maintain good working relation with local contractors who will provide repair and maintenance service especially during emergency breakdown of the system.5. To facilitate and promote multitasking among associates.6. To prepare and manage a cost effective operating budget to cover cost of all maintenance, utilities within the financial parameters set down by the hotel budget.

薪资: 2万-3万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:河北-廊坊 食宿:提供食宿

JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations.  Areas of responsibility may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.  The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations.  Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. CANDIDATE PROFILE  Education and Experience·         2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR·         4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability·         Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.·         Analyzes service issues and identifies trends.·         Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.·         Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Managing Revenue Goals·         Monitors hotel operations sales performance against budget.·         Reviews reports and financial statements to determine hotel operations performance against budget.·         Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.·         Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams·         Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.·         Develops systems to enable employees to understand guest satisfaction results.·         Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience·         Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.·         Responds to and handles guest problems and complaints.·         Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.·         Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities·         Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.·         Ensures employees are treated fairly and equitably.·         Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).·         Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.·         Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.·         Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.·         Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.·         Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.·         Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.·         Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

薪资: 1.5万-2.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-郑州

岗位职责1.负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历,有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业,接受过系统的人力资源管理理论培训。6.筹备经验者优先

薪资: 1.5万-2.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-佛山

岗位职责1.负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历,有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业,接受过系统的人力资源管理理论培训。6.筹备经验者优先

薪资: 1.5万-2.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-宁波

岗位职责1.负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历,有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业,接受过系统的人力资源管理理论培训。6.筹备经验者优先

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