• Director of Catering 宴会销售总监

• 广州万富希尔顿酒店
• 2020-04-07 09:57:58

工作职责宴会销售总监主要负责确保宴会统筹部与前线部门及其它后台部门的沟通协调。她/他要指导驱动所有活动，并有明确的责任保证团队提供高质量标准的服务，同时制定及实施销售计划所规定的行动方案。任职要求专科以上学历3年以上销售领域总监级别工作经验，熟悉商务和旅行社市场有连锁酒店（当地和国际）工作经验中英文流利良好的展示报告能力

• 人力资源经理-漳州融信皇冠假日酒店

• 洲际酒店集团
• 2020-04-07 15:20:12

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。

• 人力资源总监-阜阳假日酒店

• 洲际酒店集团
• 2020-04-07 15:21:13

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。6.筹备经验者优先

• 人力资源经理-郑州郑东英迪格酒店

• 洲际酒店集团
• 2020-04-07 15:21:13

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。6.筹备经验者优先

• 人力资源总监-韶关摩尔城假日酒店

• 洲际酒店集团
• 2020-04-07 15:20:44

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。

• 人力资源总监-铜仁万山假日酒店

• 洲际酒店集团
• 2020-04-07 15:20:05

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。6.筹备经验者优先

• 人力资源副总监-大连体育中心皇冠假日酒店

• 洲际酒店集团
• 2020-04-07 15:20:49

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。

• 市场销售部总监

• 南阳中泰豪生大酒店
• 2020-04-07 13:25:30

岗位职责：1.制定及执行饭店市场销售计划2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。3.分析市场动向、特点和发展趋势，设立市场目标。4.走访客户，根据市场变化，并不断改进服务工作。5.审核服务活动的策划方案，组织员工工作。6.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。7.对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。岗位要求：1.大专以上文化程度；8年以上同岗位工作经验。2.按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。

• 销售总监

• 柳州凯悦嘉轩酒店
• 2020-04-07 14:02:56

负责有效制定与执行部门销售战略，确保与凯悦公司战略与品牌标准保持一致。与此同时了解团队成员、客人及业主的期望。You will be responsible for the efficient running of the department in line with Hyatt's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. 负责管理酒店内的销售活动，并紧密配合总经理及其他业务相关部门能够充分开发和利用各销售渠道，确保最大化销售。The Director of Sales is responsible to provide leadership in all selling activities within the hotel, working closely with GM and all revenue-generating departments to maximize sales through the activities of the Sales Department and other associates. 拥有大学本科学历或市场营销及酒店管理专业为佳Ideally with a university degree or diploma in Marketing or Hospitality/Tourism management. 拥有至少2年的销售总监或销售副总监的工作经验Minimum 2 years work experience as Director of Sales or Associate Director of Sales. 拥有良好的解决问题的能力、管理能力及人际交往能力Good problem solving, administrative and interpersonal skills are a must. 精通英文及普通话Proficiency of English and Mandarin Chinese is required for this position. 拥有柳州本地销售经验背景的优先考虑Local experience is preferred.

• 球会市场总监

• 黄山松柏高尔夫乡村俱乐部有限公司
• 2020-04-07 09:14:16

岗位职责：1.负责组织制订球场的竞技规则，服务规范要求手册和部门管理条例。2.负责制订本部的各项竞技设施的使用标准和经费预算。3. 有产品定位、包装、推广、活动策划的成功案例；4. 具有较强的组织、计划、协调能力，内外部沟通能力和团队精神；具备独立推进项目、解决问题的能力；5. 对行业现状、产品定位、目标客户进行深入研究，为团队制定营销策略和品牌传播方案6. 梳理品牌价值，并通过有效渠道，向目标客户传递，以提升公司品牌影响力；7. 协助各项市场活动的方案策划、实施执行、成本控制；8. 有激情，能承受压力，具有自我驱动力和责任心；岗位要求：1.五年以上高尔夫市场营销工作经验和管理工作经验；2.高尔夫相近专业，专科及以上学历；3.品德优秀，忠于公司事业。

• 会议销售总监 Director of Event

• 广州翡翠希尔顿酒店
• 2020-04-06 09:00:29

岗位职责：1.主要负责确保宴会统筹部与前厅部及其它部门的沟通协调。他/她要指导所有活动，并有明确的责任保证小组提供高质量标准的服务，同时制定及实施销售计划所规定的行动计划。2.确保随时为客人提供质量的服务和产品。3.随时关注客户的反馈意见并采取相应的措施。4.发展生意，尽可能的收入最大化。5.密切监测帐户收入和生产经营。调整战略，程序和客户范围以实现计划目标。6.分析市场趋势。在商务总监的指导下，规划及执行实施方案以提高市场占有率。7.负责团队的餐饮及房间收入，和质量产品控制。8.确保本部门及其它部门有效紧密的沟通和良好的工作关系。9.与销售总监和商务总监保持密切的沟通通过有效的管理以最大化产量和酒店利润空间。10.积极参与制定和执行销售计划。11.确定部门目标和计划，指导和激发员工以实现部门目标。岗位要求：1.具备制订和执行营业预算及经营计划的能力。2.具备高效地推广和将品牌定位在理想的水平的能力。3.具备协助总经理和管理层达到酒店总体经营目标的能力。4.具有良好的沟通技巧。5.具有领导，指导和发展员工的能力。6.具备处理危机的意识和能力。7.了解本地客户的情况并具有很强的市场分析能力。8.良好的中英文读写能力。

• 糕点房厨师长 Pastry Chef

• 王府半岛酒店
• 2020-04-07 11:21:08

岗位职责• 协助饼房总厨制定计划、管理方针、成本控制并协调组织厨房日常食品准备工作• 对厨房的出品负有责任，确保高质量出品并且始终保持一致• 确保遵守酒店规定的成本控制规范和原则• 协助饼房行政厨师长确保酒店高标准的服务和不断提高酒店形象• 负责清洁所在厨房的清洁和卫生，包括食品制作区域和储存区域岗位要求• 具有相关岗位五星级酒店五年以上工作经验•熟练的英语服务及沟通能力• 熟练掌握餐饮部运作及相关法规您的申请将被严格保密保留两年，并且您的申请仅被用于集团内部招聘的目的。

• 别墅经理/别墅首席管家/前厅副经理（管家）

• Amanyangyun养云安缦
• 2020-04-07 09:08:55

ESSENTIAL DUTIES AND RESPONSIBILITIES  主要工作职责：·           Under the general direction of the Rooms Manager. Butler Service and within the limits of established Aman Hotels &Resorts and local policies and procedures, Butler service is to offer the ultimate in hospitality by providing comprehensive and personalized service in the most exclusive and professional manner possible.在房务部经理的总管下,私人管家服务是指严格按照安缦集团的制定服务标准和政策下, 尽最大可能为顾客提供个性化和独一的服务。
·           Ensure maximum guests satisfaction through personal recognition and prompt cordial attention from arrival through departure.确保为客人提供从入住一直到退房个性化服务和关注,最大程度的满足宾客满意。
 ·           Ensure all Villa guest receive the benefits, Amanjunkies and other VIP’s receive special recognition and service.确保别墅客人,安缦痴以及其它指定的特别关注客人获得特殊照顾和特殊礼遇。
·           Offer personalized service to all guests, especially VIP guests, including packing and unpacking service, laundry, wake up, shoes shining, F&B service, tour guide as examples.为所有客人提供个性化服务,尤其是贵宾客人,其服务包括,行李打包/拆包,洗衣服 务,叫醒服务,擦鞋服务,餐饮服务,向导服务等。
·           Conduct itinerary for guest and ensure the itinerary has been arranged properly为宾客制定行程表并持续跟进和落实到位。
·           Liaise with other departments and necessary outside contracts to ensure excellent service delivery与其他部门以及酒店外合作商/供应商协作,确保完成优质服务的递送。
·           Follow up and ensure guest’s special request has been resolved properly. Such as reply email, tour & dinning arrangement, see doctor, shopping, show watching and rooms set up etc.跟进和落实有特殊要求客人的安排和布置,如邮件答复,用餐,旅游安排,就医,购 物,演出观看,房间特殊布置等。
·           Working closely with Housekeeping, F&B and Concierge to assist guests with all special requests与客房部,餐饮部,礼宾部协作以完成所有客人的特殊要求服务。
·            Track guest’s preferences to exceed their expectations upon future visits, maintains of efficient Amanjunkies Profile Note history system跟踪和记录客人的喜好以超越客人的期望值,确保安缦痴的习惯和喜好都录入客人的资料档案中 
·           Handle guest’s complaints and refer them as necessary, follows up on corrective action处理客人投诉或向上级反映情况如有需要,并跟进投诉直到客人满意
·           Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests查看到店客人和贵宾客人信息,如房间安排,礼遇,特殊要求等情况
·           Participates in regular meetings to facilitate communications and smooth operations参加部门列会,确保信息的传递和顺利的展开工作
·           Has full knowledge of hotel standards, especially Aman culture掌握丰富的酒店服务标准尤其安缦酒店的文化特性
·           Maintain a thorough knowledge of guest room numbers and hotel layout完全熟悉和掌握酒店的房间布局和房号安排
·           Maintain a thorough knowledge of other special amenities for Villa Guest, VIP Guests and Amanjunkies完全熟悉和掌握别墅房间,贵宾以及安缦痴的特别礼遇标准
·           Respond to managers directions and collect and place items in guest rooms in a professional, efficient manner负责落实管理层的决定,完成借用物品至客人房间并及时归还

  ·           Multi-skilled in other job positions within the Housekeeping, Front Office Department and Food & Beverage掌握多方面的技能,如客房服务技能,前厅服务技能以及餐饮服务技能
·           Attends all staff training meetings as when directed by the managers积极参加员工培训
·           Help staffs handle any health or safety hazards or any complaint or potential complaint and report to Rooms Manager发现潜在的投诉或任何人身安全隐患并上报房务部经理·           Maintain good relations with interfacing departments, particularly Front Desk, Concierge, kitchen and Food & Beverage Outlets保持良好的合作关系,尤其是前台,礼宾,厨房和餐饮部
·           Responds to pick up/drop off service from/to Airport or train station for VIPs and Amanjunkies负责陪同贵宾客人和安缦痴等接机/车站服务
·           Familiar with local tour attractions and knows how to introduce and explain to guest; Escorting Tour & Excursions for VIPs and Amanjunkies非常熟悉本地的旅游景点并懂得如何向客人介绍以及导游讲解。为贵宾客人和安缦痴提 供导游服务  
·           Carry out Manager duties and responsibilities whenever is necessary or during non butler duty履行经理的工作和职责,当没有被安排私人管家服务时
·           Butler is also needs to run the GA’s shifts i.e take the responsibilities of Morning/afternoon/evening shifts from GA during non assignment当没有安排特殊照顾客人时,私人管家需替换到宾客助理相应的班次当中,即履行宾客 助理早班,中班,夜班的职责
·           Performs related duties and special projects assigned履行管理层安排的其他职责
·           Ensures that all Front Office employees are familiar with the hotel’s products and services确保所有前厅员工熟知酒店的产品知识和服务
·           Personally greeting guests and ensure guests are receiving the best possible service during check-in and check-out亲自迎接并送别客人到店和离店并确保客人得到尽善尽美的服务
·           Establishes a rapport with guests and maintains good customer relationship与客人建立并保持良好的关系
·           Maximizes employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests通过员工综合技能的运用，综合作业的分派及灵活的工作时间安排，以优化员工的生产力，从而达到酒店经营的财务目标并满足客人的期望
·           Maximizes rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees    酒店客房销售额和利润是通过合理的收益管理， 促销方式和资产管理， 同心工作的部门领导和前厅员工共同完成的熟知周边交通及设施信息，为客人提供专业的指引或介绍·           Oversees the punctuality and appearance of all Front Office employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards监督前厅部所有员工的仪容仪表和守时情况，确保他们根据部门的仪容仪表的规范着装整齐并保持高标准的个人卫生及外表·           Plans and implements effective training program for all Front Office employees in coordination with Rooms Manager房务部经理的协助下给予前厅员工有计划和有效的培训·           Attends training sessions and meetings as and when required参加必要的培训和例会·           Carries out any other reasonable duties and responsibilities as assigned完成其他合理分配的职责和任务·           Responsabillity for Roster of butler team负责安排管家团队排班·           Responsabillity for keeping good status of OE & FFEs which belongs to reception负责维护日常设备状态良好·           Responsabillity for making sure all the monthly FIN report is correct负责确保每月财务报表正确

• 财务部经理

• 杭州博地中心丽筠酒店
• 2020-04-07 09:58:49

AREAS OF RESPONSIBILITY职责范围 Creates 100% guest satisfaction by providing employees with the training and resources they need to maximise employee engagement and deliver Yes I Can! Service and teamwork.给客人提供“Yes I Can!”、真正的超出他们期望值的服务，以使其100%满意 §  Communicates and reinforces the vision for Yes I Can! service to employees向员工传递和沟通“Yes! I Can!”的服务理念 §  Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis确保员工在坚持团队合作的基础上提供了“Yes! I Can!”真诚热情的服务。 §  Uses teamwork to support guests and employees运用团队精神向客人和员工提供支持 §  Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve department and Hotel services寻找机会提高客人的用餐体验：通过搜集客人的反馈意见，回顾管理报告和发展战略来提高部门和酒店的服务。 §  Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork为员工提供必需的工具、培训和环境来传递“Yes! I Can!”的服务和团队合作精神。 Participates in the development of financial and accounting strategies which are aligned with the overall objectives of the Hotel.参与财务的经营发展策略，需与酒店整体目标一致 §  Monitors status and recommends adjustments to strategies as appropriate            定期监控发展情况并适时的调整策略 §  Participates in developing the annual budget参与年度预算 §  Participates in developing and implementing financial and purchasing strategies which are aligned with the Hotel’s objectives and internal control practices开发和实施财务和采购战略，使其符合酒店的目标和内部控制措施 Ensure that all work is accurate, timely and done in accordance with Brand standards        确保所有工作都是准确及时并按照品牌标准执行 §  Supervisors and participates in the operation of the Accounting Department监督和参与财务部的日常运作 §  Oversees training and cross-training of accounting staff指导会计人员的培训和交叉培训  §  Assures compliance with internal controls, policies and procedures确保遵守内部控制，工作准则和工作规程 §  Maintains smooth flow of communication in department保持部门内的良好沟通 §  Supervises and participates in regular periodic reports and inventories监督和定期强调存货报告 §  Performs required audits, reviews submitted reports and follows up as needed完成必要的审计，回顾和跟踪审计报告 Prepares reports as requested to improve management decision making and critical evaluation of work activities.按要求为管理部门的决策和行动提供准确的报告 §  Recommends systems and procedures for accurate and orderly reporting of financial matters对系统和程序提出建议以使财务报告更加准确和完整 §  Reviews and analyses business results throughout the Hotel to ensure alignment with the Hotel’s financial objectives回顾和分析酒店经营结果,以便与酒店的财务目标保持一致 §  Reports on all areas of non-compliance to standard operating procedures and recommends changes or improvements报告并纠正所有不符合品牌标准的操作程序 Develops and implements strategies and practices which support employee engagement.开发和实施策略需要员工的支持与参加 §  Provide employees with the orientation and training needed to understand expectations and perform job responsibilities培训是为了员工更了解酒店的工作和岗位职责 §  Communicates performance expectations and provides employees with on-going feedback有效的沟通是为员工能有更好的 反馈 §  Provides employees with coaching and counselling as needed to achieve performance objectives and to reach their fullest potential为员工提供指导和培训是为了能充分发挥员工的潜能 Ensures accuracy of financial information by performing a variety of control functions.采取不同的控制手段确保财务信息的准确性 §  Ensures accounts payable is accurately maintained and all supplies are paid within credit terms确保所有的应付账款准确无误的支付给供应商 §  Review night audit and daily banking processes to ensure efficient, accurate and timely reporting确保夜审及时准确高效的处理过程 §  Performs daily banking reconciliations, delivers monies and related matters on a regular basis定期检查银行日记账和有关联的货币记录 §  Manages the due back system and Front Office float change requirements控制前台“Due Back”政策并满足零钱兑换需求 §  Manages petty cash process, ensures adequate supply of petty cash and co-ordinates the using of petty cash to Brand standards按照品牌标准管理零用现金报销制度，确保足够的零用现金以维持酒店的正常经营 §  Summaries payments due and communicates needs to the General Manager for approval应付款的支付需与总经理沟通并得到批准 §  Processing of Travel Agents commission payments核对旅行社的佣金付款 §  Resolve all guest requests for account information为所有客人提供其消费账户信息 §  Informs General Manager of all circumstances which may highlight unusual results向财务总监报告非正常的突发事件 §  Makes appropriate recommendations to insure smooth flow of financial transactions给出适当的建议，确保会计业务顺利进行 §  Ensures accurate and timely processing of weekly payroll and distribution of payslips to Department Heads确保准确及时的将工资单发到部门经理处 §  Processing and management of all employee superannuation contributions处理所有员工的养老保险 §  Preparation of monthly payroll reports准备工资报表 §  Payment of all statutory requirements付清所有法定工资 §  Ensures all deductions made on behalf of employees are forwarded to the relevant party确保扣除所有员工自行承担的费用   Participates in month end financial processes参与每月的财务活动 §  Ensures all relevant financial information is included in fiscal period through direct entry or accrual basis基于权责发生制确保所有费用计入当期的会计核算期间 Participates and reviews month end stock take参与月末的盘点 §  Monitors inventory results and takes appropriate action if necessary如果必要的话可以采取适当的行动，监督盘点  Purchasing Management采购管理 §  Timely procurement of goods for use at competitive pricing采购的物品需要有竞争力的价格并得到及时的使用 §  Manages the stock take process in a timely and accurate manner对库存和管理做到及时准确 §  Compiles monthly stock take sheets and updates prices in a timely manner及时跟进采购的价格和编制月度盘点表 §  Analysis stock par levels to ensure effective and efficient management分析库存水平以确保有效的管理 §  Confers closely with the General Manager at all times and takes every opportunity to become familiar with all aspects of the position in order to fill in whenever required.应与总经理保持良好沟通,利用每个机会全面熟悉各岗位,以确保该岗位空缺时可以随时顶替 . §  Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports.利用领导技巧和激励技巧激发员工的最大潜力 §  Maintains and controls Hotel stationery store.维护和控制酒店文具 §  Complete balance sheet reconciliations on a monthly basis ensuring that outstanding items are resolved in a timely manner.完成每月的资产负债项目分析并及时解决所有未处理项目 §  Monitors and ensures collection of Accounts Receivable.监控并确保应收账款的及时回款 §  Maintain control over daily cash receipts and banking by supervising the General Cashier functions.维护总出纳对现金和银行账的控制 §  Review the ‘Daily Revenue Report’ ensuring that revenue is accounted for and reported correctly.回顾每日收入报告，确保收入报告的准确 §  Provides accounting assistance to Department Heads as required.根据会计要求为部门经理提供协助 §  Ensure full compliance with Hotel Management Agreement.确保完全符合酒店的管理协议 §  Preparation of daily, weekly, monthly and yearly reports in accordance with reporting calendars, ensuring that reports are submitted in a timely and accurate manner.及时准备每日，每周，每月和每年的财务报告 §  Reviews daily PM/PX accounts to ensure full and prompt check-out and collection.回顾每日的PM/PX账户，确保准确及时的完成退房手续 Adheres to hotel policies and procedures:坚持酒店的政策及程序 §  Attends work on time and as scheduled.按原计划按时完成工作 §  Follows hotel grooming and hygiene standards.         遵照酒店仪表、卫生和着装标准 §  Performs other duties and tasks as directed完成其他安排的事情 §  Maintains safe working conditions within the department and Hotel.        保持酒店和部门的安全工作环境 §  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance        使直接领导迅速充分地了解所有问题和特别重要的事 §  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.                 根据公司现有政策及程序及时、高效地履行所有职责，以实现该岗位的总体目标 §  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.       和酒店所有员工保持良好的合作关系，以促进和推动合作和和谐的工作环境 §  At all times projects a favourable image of the Hotel to the public.时刻对外展示良好的酒店公众形象  REQUIREMENTS要求 §  Bachelor’s degree in Accounting or related field preferred会计学学士或会计相关专业优先§  Two  year accounting experience, preferable in a hospitality environment两年会计从业经验，有餐饮行业会计经验者优先§  Advanced experience with Microsoft Office Suite熟练使用微软办公软件§  Experience with accounting software熟练使用财务软件§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork具备沟通协调及团队合作能力

• 餐饮部经理

• 贵阳铂尔曼大酒店
• 2020-04-07 09:09:48

岗位职责： 1、负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。2、要根据酒店的规章制度建立本部的规章制度。3、制定并管理餐饮部的预算，开展促销活动。增加销售额, 控制成本及提高利润。4、督促厨师长做好食品卫生成本核算、食品价格等工作，定期研究新菜加以推广、提高食品的出成率及边脚料的利用率， 最大限度盈得利润。5、协助厨师长制定菜单和定价。6、向餐饮总监提供有关客人的满意情况及竞争活动，并负责每月餐饮部的报告。7、有效利用现有的劳力、物力。8、制定长期和短期计划、目标。9、每星期要对各部门进行检查。如所有灯饰、家具及设备的保养情况。10、保持足够的存货以确保本部正常运营。11、发展良好的宾客关系，关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。12、向餐饮总监提出建议，以提高工作效率，并达到节流增源的效果。13、通过晨会及每月的交流会议来讨论、总结在服务及工作中出现的问题。14、负责餐饮部员工的岗位业务培训，督促各岗位抓好培训工作、提高全员业务素质。15、观察并记录员工的工作表现，关心员工的发展，激发员工去达到工作目标。主持面试并负责挑选员工。16、完成上级交付的其他事项。岗位要求：1、大专及以上学历或同等文化程度。2、有3年以上的酒店管理经验，掌握餐饮各部门的岗位职责和工作程序。3、具有强烈的事业心和责任感及高尚的职业道德。4、身体健康，仪表端庄大方，气质高雅。5、能够根据市场变化和客人的需求，及时调整餐饮经营策略，善于组织和开展各种食品展销活动。6、具有酒店预算管理知识，能编制餐饮预算。7、西餐出生优先考虑。

• 收益管理经理 Revenue Manager

• 杭州龙湖皇冠假日酒店
• 2020-04-07 09:38:31

岗位职责：1.使酒店的所有收益最大化，包括并不仅限于客房和宴会和餐饮收入。2.领导由所有创收部门参与的跨部门决策工作，这些部门包括销售和市场部、客房部、餐饮服务部。3.管理竞争情报工作的各个方面；定价；4.管理可出租客房和收益底线；分销渠道；市场细分组合；接受或拒绝较大团队的预订。5.完成领导交代的其他事宜。岗位要求：1.2年以上同岗位洲际品牌工作经验。2.英语口语及书面表达能力优秀。3.具有同行酒店销售信息收集及分析能力。4.精通微软办公软件。5.良好的写作技能。

• 宴会及会议统筹总监

• 南昌香格里拉大酒店
• 2020-04-07 10:41:01

岗位职责1. 积极参与制定和执行营销计划，完成酒店宴会年度销售预算。2. 确定部门目标和计划，指导和激发员工以实现部门目标。3. 检查和负责宴会活动的所有跟进事项，确保客人随时随地都享受到高品质的服务。4.保持与各部门之间的沟通协调，确保宴会活动的顺利进行。5. 负责与区域销售团队保持紧密的联系，提出最佳方案，从而将商机/问询转化为确认的业务。6. 建立并维持主要的客户档案，建立良好的客户关系，并关注客户的满意度。7. 分析市场趋势，及时调整策略，程序和客户涵盖范围以实现计划目标。8. 准备每月团队的宴会销售预测和房间产量预测。9. 制定并保持有效的会议活动数据档案及团队结构图。岗位要求1. 有国际酒店相关工作经验。2. 了解客户的情况并具有很强的市场分析能力。4. 优秀的领导力、组织协调能力、处理突发事件能力。5. 优秀的沟通能力、营销能力和展示能力。

• 预定及总机经理

• Amanyangyun养云安缦
• 2020-04-07 09:08:55

1.           To assist S&M department in ensuring that the Departmental Operating Budget is adhered to and that all costs are strictly协助销售部达成部门预算2.          Be able to stand or making his/her own decision, even superior is not around能够做正确的判断和决定3.          Initiates action to ensure guest comfort, safety and satisfaction确保客人的舒适性，安全性和满意度  4.         Train reservation agents to meet its standard培训预订部文员达到预订部要求和标准 5.          Applies policy and procedure guidelines to solve problems in terms of guest complaints and others处理并解决客人的投诉和其他问题6.          Coordinates with the team in order to maintain an effective atmosphere and an efficient service和各部门良好合作，保持有效工作的氛围和高效的服务7.          To follow policy and procedure in confirming room rate and deposit based on management courtesy根据酒店政策确认房价和要求预付款8.          Be proactive in assisting reservation with all requests, ensure that the explanation is clear and updated, handle with helpful manner and friendly, and utilize guest name at all the times积极主动地协助客人所有预订需求，乐于助人，确保清楚地解释和更新，沟通中称呼客人名字。9.          Handling reservation and ensure getting all complete names, flight details, method of payment as well as correct contact details.处理预订，确保获得客人所有客人全名，航班信息，付款方式以及正确的联系方式10.       To arrange and organize guest request with other department , ensure that all is in order与其它相关部门沟通并组织安排客人的要求，确保准确无误11.         To provide accurate information for other department in related to guest preference, time of arrival and departure mentioned on the booking把客人的喜好，到达/离店时间等准确信息提供给到相关的其他部门12.        Ensure that all enquiries are answered promptly and do necessary remark /highlight for any specific request及时答复所有问询，对于客人特殊需求要做好必要的记录/强调13.        To update all guest profiles based on Corporate office standard根据总部的标准，更新客人的profile14.        Cross checking "booking report" and " Expected Arrival report" generated by ACR/GDS/WEB to avoid discrepancies as well as ability to making sure interface is working in order检查ACR/GDS/WEB的预定，以避免漏失，同时检查Interface工作是否正常15.        Work with Reservation Center closely, in order to make sure guest’s booking going on smoothly.与预定中心密切合作，保证客人的预定准确顺畅的进行16.        To improve and update knowledge of job, hotel facilities in general and be familiar with Aman resorts properties提高更新工作相关知识，酒店设施，并熟悉所有安缦酒店17.        To work with other Front Office staff to coordinate a smooth operation和前厅部同事合作，确保日常运营顺畅18.        Communicate with other department on any case to maximize guest satisfaction有情况时与其它部门沟通，以提升客人的满意度  19.        Always up sell room and guest activities to maximize hotel revenueUp sell 房型和宾客活动，使酒店收益最大化 20.      Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily礼貌而高效地处理所有客人和内部客人的投诉和询问，并跟进以确保问题得到圆满解决21.    Maintains positive guest and colleague interactions with good working relationships与客人及同事保持良好的关系
22.           Ensures a high level of product knowledge of the hotel and local area确保熟悉地掌握酒店及当地的讯息
23.  Checks daily arrivals and informs concerned personnel of any missing information核查每日到达客人的资料，如有任何遗漏的讯息及时通知相关人员24.          Exercises responsible behavior at all times and positively representing the hotel始终对个人行为负责，并且积极展现酒店
25.           Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division为其他员工及来电者提供专业礼貌、关怀备至的高水准的服务
26.           Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果
27.      Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications负责为酒店内外，员工和客人之间提供灵活、高效地沟通与交流
28.          Confidently operates switchboard consoles, and associated computer equipment in accordance with departmental procedures根据操作程序，对总机交换台，和相关的电脑设备运用自如
29.         Connects local and international calls quickly, courteously and accurately快捷、礼貌和准确地为本地及国际电话进行转接30.        Handles wake-up calls as requested with accuracy, whether they are automatic programmed or personal wake-up calls按要求提供准确的自动或人工电话叫醒服务
 31.       Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion Provide buggy car service for all in house guest  熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理
32.      Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets维护有条不紊的工作环境，尽可能保持最小的背景噪音和谈话音量，以免噪声通过耳麦传递出去
33.     Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island为客人及员工提供优质的接线服务，及尽可能多的酒店周边地区的相关信
34.        Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty汇报并记录当班时间所发生的各种问题，并将所有信息通知至下一班次的员工
35.     Accepts and relays messages for guests and hotel personnel接收并传递信息给客人及酒店员工
36.         Projects the image of courteous, friendly service at all times始终保持礼貌和友好的服务形象
37. Answers and connects all incoming calls from both in and out of house应答并转接所有内部及外部电话38.         Coordinates with Concierge and Front Desk with pending messages, faxes, etc.协助礼宾部和前台处理未尽的留言、传真等39.         Be fully conversant in all aspects of Food and Beverage outlets in order that all guests’ queries can be handled efficiently and courteously熟悉餐饮方面的知识，以便于高效和礼貌的回应客人的询问40.        Provides general information to guests when necessary必要时为客人提供信息概况41. Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times确保所有的预定、点单及等要求的准确，并快捷地传递给相关的部门 42.        Reports to supervisor and Duty Manager on any guest complaints向主管和值班经理汇报所有客人的投诉43.        Updates the Notice Board更新布告板的信息44.        Reads the logbook, and communicates with colleagues and supervisor阅读交接班纪录，并与同事和主管进行沟通45.        Transfers outside calls to either guests, or hotel services/facilities转接外部电话至客人或酒店的服务部门/服务设施46.        Carries out any other reasonable duties and responsibilities as assignedCheck with staffs to ensure their uniform is in order, and that they are groomed according to Aman Resort policy完成其他合理分配的职责和任务47.        Responsible for Operator fixed assets inventory in accordance with Fin. To ensure its correctness检查部门员工,确保他们的制服和仪容仪表都符合安缦酒店的标准48.        Follow up and submit for monthly report根据财务要求的时间表负责总机固定资产的盘点并确保其正确性49.        Key in duty roster into HR system and responsible for submit FO monthly payroll report to HR负责输入班次至人事电脑系统并提交月度前厅部人员出勤表至人事部以便每月的员工的工资得到正常的发放50.        Establish monthly training plan and conduct training for staffs制定月度培训计划并负责培训员工51.  Fully familiar with the hotels Fire and Emergency evacuation procedures and ensures that the importance of Guest Safety and Security is followed by all staff要熟知饭店发生火灾和意外事件时客人的疏散程序,并确保所有的员工都意识到客人安全的重要

• 业务发展总监-宴会

• 广州富力丽思卡尔顿酒店
• 2020-04-07 13:54:10

Job Descriptions：1.Assist DOCCS to establish department strategic plan and lead department via specific action steps to achieve financial and quality goals.2. Visit Guest to maintain guest relationship3。 Maintain a competitive edge over the competition by consistently being creative in developing new menus, theme party ideas and new ways to attract new and repeat businessEssential：1. strong communication and engagement skills2.Good presentation3.Superlative English communications skills, verbal and written4. Minimum of five years’ experience in hotel sales field; with 5-star hotel experience preferred.

• 宴会及会议服务副总监

• 广州富力丽思卡尔顿酒店
• 2020-04-07 13:54:10

1. Assist Director of Catering & Conference Services to overseas the  daily operation of Catering & Conference Services Department.2. To maximize revenues in all areas of the hotel and maintain high standards of service. 3. Ensure effective communications with clients and efficient coordination with departments concerned.4. Min. 4 years relevant working experience in international hotels5. Strong sales skills6. Fluency English in written and spoken7. Cantonese speaker preferred 

• Assistant Front Office Manager 前厅副经理

• 深圳深铁皇冠假日酒店
• 2020-04-07 09:18:15

岗位职责1.协助前厅部经理管理员工，负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。2.进行有关的市场计划分析制定部门工作计划，完成工作报告。3.使客房达到最高出租率，获取最佳的客房收入。4.督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。5.保持良好的客际关系，能独立有效地处理宾客投诉。6.协助酒店与更高一级领导处理突发事件。岗位要求1.大专以上学历，有同岗位工作经验1年以上。2.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.英语对话流利，有较强的协调管理能力，具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

• 助理财务总监

• 武汉江夏联投福朋喜来登酒店
• 2020-04-07 10:28:30

岗位职责1.编制上报各种财务报表，提供各种财务数据，上交各种税费。2.审核当月员工的工资汇总表和记帐证。3.根据酒店支付情况随时向财务总监提供分析报告，控制费用开支，不超预算。4.做好各项税收的申报和交纳工作，填制营业税、教育税附加、流转税、个人所得税、粮补金等申报表并按规定时间申报交纳。岗位要求1.大专毕业，具有3年以上财务管理经验或5年以上五星级酒店财务工作优先 。2.具有中级会计师以上职称，熟悉酒店帐务税务流程。3.熟悉办公软件及财务软件，熟悉银行、锐务、工商的工作流程。4.能独立核算企业的账务工作，懂得相关法律法规。5.工作细致、严谨，具有较强的工作热情和责任感，为人诚实可靠，品质正直，有吃苦耐劳的精神。

• 市场传讯部经理

• 海南南燕湾斯攀瓦酒店
• 2020-04-07 14:21:30

岗位职责1.确定品牌的推广策略。2.酒店广告，广告文案与软件的撰写与发布、媒体行业公关。3.酒店的整体形象构思、设计。4.制作海报、宣传册、样本等系例酒店宣传材料岗位要求1.3年以上同岗位工作经验。2.具有成功的市场策划案例或品牌传播案例。3.负责酒店品牌传播,营销,策划,市场分析,调研工作。4.负责酒店品派推广,策划,完成各项节日营销方案5.个性积极主动，工作认真负责。

• 首席管家(Chief Butler)

• 海南南燕湾斯攀瓦酒店
• 2020-04-07 14:21:30

1. 建立部门内的工作标准，监督管家的工作，确保客人到达酒店的时候，准确认出客人并欢迎客人，以此来保证最大的宾客满意度。Develop performance standards for operations in the department. Monitor Villa Assistant Service to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. 2. 监督和指导管家的服务，确保客人受到始终如一的特别服务。Monitor and supervise Villa Assistant’s service, ensure guests receive special recognition and service. 3. 确保客人到达以前管家已检查所有的房间，亲自问候所有到达的客人。Ensure Villa Assistant inspects all guest rooms prior to arrival, greet all arrival VIP guests personally. 4. 与其他部门、必要时候和酒店外的机构合作，确保优质的服务。Liaise with other departments and necessary outside contracts to ensure excellent service delivery. 5. 坚持酒店品牌标准。保持酒店产品和服务的高标准，以此来向       客 人推销、售卖我们的服务。Adhere to hotel brand standards. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 6. 了解酒店的最新信息，促进俊发南燕湾斯攀瓦酒店·海南的销售，更好为客人服务。Maintain current hotel information promote Sri panwa Nanyan Bay, Hainan sales and in-house facilities to be able to provide information to guests. 7. 督导确保常客的客史档案有效更新。Oversee maintenance of efficient repeat guest history files.8. 行使包括但不限于以下职责:Perform such functions as to include but not be limited to:1) 酒店客人的欢迎信           Hotel regular guest welcome letters.2) 客人意见的收集    Collection of guest comments3) 处理客人的特别要求          Attending to special requests by guests. 9. 形成和实施客人电话联系系统。Develop and implement guest telephone contact systems. 10. 向顾客提供高品质的服务， 通过反馈客人意见不断寻求提高客人服务的机会和方法。Manage the delivery of high-quality service to guests. Ensure guest needs and reasonable requests are met. Seek opportunities to continually improve guest service. 11. 辨别VIP，普通客和长住客，提供个性化服务。Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance. 12.. 采取适当的行动解决客人的投诉，必要时参考他们，跟进采取纠正措施。Take appropriate action to resolve guest complaints, refer them as necessary, follows up on corrective action. 13. 编制、分析和控制客人关系成本。Compile, analyze and control guest relations’ costs. 14. 查看所有客人和VIP客人的预抵清单，抽查所有的房间布置、赠品和特别要求。Review arrival lists for all arrivals and VIPs to random check room allocations, amenities, and special requests. 15. 定期准备赠品申请。Prepare requisitions for amenities on a timely basis. 16. 监督管家严格按照失物招领程序做好遗留物品的管理工作。Supervise Villa Assistant manage the guest lost and found items properly depend on Lost and Found Procedure. 17. 对酒店客房所有的服务全权负责，力争达到最大的客人满意度 。Overall responsible for ensuring and maintaining the entire range of services offered in guest rooms with the aim to maximum guest satisfaction. 18. 与所有的客人建立和保持积极的关系，方便满足他们的需要。采取行动达到客人的这些需要，以此来超过他们的预期。和客人沟通的时候，要保持积极的酒店形象。Build and maintain positive relationships with all guests in order to exceed their needs. Take action to address these needs in order to exceed their expectations. Create a positive hotel image in every interaction with guests.

• Director of Sales - MICE

• 中国大饭店
• 2020-04-07 14:04:19

China World Hotel, Beijing is ideally located in Beijing’s central business district (CBD) and is attached to one of the larger malls in Beijing, the China World Mall.The hotel is the gateway to your historical exploration of the capital city, such as the Great Wall, Tiananmen Square, Forbidden City, Temple of Heaven, hutongs, Houhai Bar Street, Jing Shan, Qianmen and Beihai Park.Guests have direct access from the hotel to China World Mall and Guomao.DUTIESThe DOS- MICE leads and supervises the MICE Sales Team. Oversees the day-to-day sales activities of the MICE Sales Managers, with specific responsibilities for directing sales and training. Leads the MICE Sales Team in implementing action plans and in accomplishing goals set forth in the Marketing Plan.Lead and direct the MICE management team to drive business and achieve revenue goalsWork closely with sales management team to drive and expand businessEngage with guests and always look for ways to enhance the servicePlan, implement and monitor to make sure they run smoothly and efficientlyCollaborate with other department heads to deliverEnsure the guests' hotel experience are of the highest standardCreate an exceptional experience for our guests REQUIREMENTSHas a passion for MICE managementPreferably has 5* hotel Sales & Marketing experienceMust be a confident and tactfulMust be a friendly, helpful and trustworthy leaderIs self-driven, goal-oriented, able to challenge the status quoAlways thinks outside the boxMust be organised Upholds professional values, ethics and integrity at all timesMust be detail-focused and guest-orientedAble to multi-task and flexibility in time managementHas excellent selling and communication skillsCommunicates and writes with fluency in English (as well as the local language)Has strong interpersonal skillsAlways kept up-to-date with latest industry trends and market practicesEnjoys being challenged