Summary工作总结 Wyndham Hotels & Resorts (NYSE: WH) is a significant global hotel franchising company, with approximately 9,200 hotels across more than 80 countries on six continents. Through its network of approximately 817,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection®, and Wyndham®. Wyndham Hotels & Resorts is also a reliable provider of hotel management services, with more than 400 properties under management.温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲超过 80 个国家和地区，拥有约 9,200 家酒店，是全球杰出的酒店品牌特许经营商之一。温德姆酒店集团拥有约 817,000 间客房，可满足常旅客的住宿需要，在经济型和中端住宿行业表现优异。集团旗下有 20 个酒店品牌，包括速8酒店®（Super 8® by Wyndham）、戴斯酒店®（Days Inn® by Wyndham）、华美达®酒店（Ramada® by Wyndham）、麦客达®温德姆酒店（Microtel Inn & Suites by Wyndham®）、La Quinta® 、蔚景®温德姆酒店（Wingate by Wyndham®）、 AmericInn® by Wyndham、 Hawthorn® Suites by Wyndham、The Trademark Collection by Wyndham和温德姆酒店及度假酒店®（Wyndham®）。 We are expanding rapidly and now have a fantastic opportunity for passionate individuals who would like to join our dynamic organization to help support our China business growth.我们发展迅速，现在有一个非常好的机会让充满激情的你加入我们这个充满活力的公司，帮助并支持我们中国业务的增长。 We are looking for Director, Business Development, Greater China. This role will base at Shanghai. The position is responsible for the development of all Wyndham Hotels & Resorts International (‘WHR’) brands in Greater China (excluding Howard Johnson, Super 8, which are our master franchisers).  The role will include all aspects of development with a particular focus on market research and analysis, sourcing and screening potential projects; overseeing the analysis of projects’ potential; structuring business deals; negotiating management and franchise contracts and attaining internal approval. Develop and manage relationships with hotel owners, brokers, REITs, joint venture partners and investment firms; as well as internal colleagues.我们正在寻找大中华区业务发展总监/经理。该职位将在上海工作。该职位负责大中华区所有温德姆酒店集团（“WHR”）品牌的发展（不包括我们的主要特许经销商豪生、速8）。该职位将包括业务发展的所有方面，特别侧重于市场研究和分析、潜在项目的采购和筛选；监督项目潜力的分析；组织业务交易；谈判管理和特许经营合同并获得内部批准。发展和管理与酒店业主、代理商、房地产投资信托公司、合资伙伴和投资公司以及内部同事的关系。     Responsibilities主要工作职责 ·      Identify, evaluate and generate business growth opportunities including management contracts and franchising opportunities for WHR in Greater China which conform to agreed strategies and standards识别、评估和创造业务增长机会，包括管理温德姆酒店集团大中华区的管理合同和特许经营机会确保符合商定的战略和标准·      Establish and maintain a strong network of contacts of potential owners, franchisees, partners and investors建立强而有力的关系网，保持和潜在业主、加盟商、合作伙伴和投资者良好的关系·      Collaborate with Legal department, negotiate terms & conditions of agreements with owners.与法律部门合作，与业主协商合同条款。·      Work with WHR team & hotel owner, to ensure the successfully & timely signing and opening of the WHR hotels.与温德姆酒店集团总部团队和酒店业主合作，确保成功、及时地签署和开业温德姆酒店集团旗下的品牌酒店。·      Identify opportunity to build strategic alliance in Greater China to achieve long-term win-win benefits and innovation.寻找在大中华区建立战略联盟的机会，并实现长期共赢和创新。                        Requirements / Qualifications职务要求 ·         College degree in Business Administration, Real Estate, Finance, Economics or Hospitality required; MBA a plus.工商管理、房地产、金融、经济或酒店专业本科学历；优先考虑MBA以上学历。·         Demonstrates the highest standards of honesty, integrity and discretion. Highly self-motivated, goal oriented and a results driven person.表现出诚实、正直和谨慎的最高标准。高度自我激励，有明确目标。·         Demonstrates great team spirit qualities while being able to work autonomously.表现出良好的团队精神品质，同时能够自主工作。·         Ability to travel extensively可以进行频繁出差·         Minimum of five years of experience with a demonstrated track record of progressive business development, analytical, strategic planning and financial management experience within the hospitality industry.至少有5年在酒店行业内进行业务发展、分析、战略规划和财务管理的工作经验。·         Strong decision making and negotiation skills with highly developed analytical and financial skills.较强的决策和谈判技能，具有高度的发展分析能力和财务能力。·         Expertise in sales, franchising, hotel management contracts, real estate development and / or the hospitality sector are advantageous.优先考虑在销售、特许经营、酒店管理合同、房地产开发或酒店行业有专长的。·         Exposure to acquisitions, development, real estate and hotel management and franchise agreements. Possess a solid network of contacts within the financial community including REITs, banks, investment firms, hotel consulting firms and design firms.接触收购、开发、房地产和酒店管理以及特许经营协议。在金融界拥有稳固的关系网，包括房地产投资信托基金、银行、投资公司、酒店咨询公司和设计公司。·         Dedicated to quality customer service with superior communication and presentation skills in Mandarin and English.致力于高质量的客户服务，具有良好的中英文沟通和表达能力。

Job Responsibilities 工作职责：1. Coordinate and implement communications plan for the hotel activities and promotions in coordination with various revenue-earning departments in the hotel (i.e. sales, food and beverage, spa etc.).协调并执行酒店所有营运部门的酒店活动和促销计划（如销售，餐饮，水疗等）。2. Develop good relations with the media (print, broadcast, etc.) and implementation of the hotel’s publicity campaign.与媒体（平面、电台等）建立良好的关系，执行酒店的市场宣传活动。3. Regular communications & entertainment with the local press.与当地媒体保持正常交流和宴请。4. Overall supervise production of hotel printed materials to ensure compliance with Kempinski Brand Guidelines.全面监督酒店所有印刷产品以确保和凯宾斯基品牌指引的一致性。5.Work with Kempinski web marketing to ensure contents of Hotel pages are updated at all times.与集团网络营销保持联系与合作，确保酒店主页信息及时更新。6. Ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel.及时发布酒店活动新闻稿至各类报纸杂志。 Specific Job Knowledge, Skill and Ability 工作技能技巧要求：1.Mature & Outgoing.成熟外向。2. Fluent in both written and oral English and Chinese.中英文口语和书写流利。3. Creative writing skills.创造性的写作技巧。4. Extensive knowledge of Advertisement / Media Planning and printing/ production process.丰富的广告媒体计划和印刷生产知识。5. Computer knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System.电脑知识：Word, Excel; Web 和基本台式印刷系统知识。6. Organized, detail-oriented and with good administrative skill.条理清晰，明确导向性及良好的行政管理技巧。7. With strong multi-media network.拥有强大的大众传媒网络。8. Good contacts with local press.与当地新闻媒体的良好沟通。

 岗位职责：1. 负责度假村财务部门整体运营，包含财务、采购2. 协助度假村高层管理人员提供有效的财务管理、成本控制、流程合法合规管理、从财务影响面提供专业的建议和解决方案。3. 管理团队并发展人才，建立一支高效的团队。4. 熟悉度假村运营，能够预测风险并能够有效进行风控管理。5. 保证度假村税务、财务等符合国家各项及Club Med各项规定。6. 协助各运营部门制定合理预算并做好费用把控的管理岗位要求：1. 中国籍，学历本科及以上2. 英文口语及书写能力3. 缜密的逻辑性思维及数据分析能力。4. 熟悉各类税务及财务政策、保险政策等法律法规5. 诚实、踏实、务实。6. 团队管理及建设能力7. 具有国际品牌五星级度假村同岗位至少3年及以上的工作经历。8. 该岗位需每周工作6天福利免费住宿；一日三餐国际自助餐厅；吧台饮料畅饮；度假村内所有娱乐活动及场地设施免费使用；机场接送服务；工作满一年往返度假村和住址机票；完善的工作意外伤害保险及社会保险；国际化G.O团队；拥有登台演出的机会；每年轮换海外及大中华区度假村工作机会；Club Med海外度假村免费房间；快速晋升通道。

Scope of PositionThe Chef de Cuisine is responsible to manage and lead his designated culinary team in producing the finest culinary experiences, and control all aspects of the respective kitchen.Maintain clear communications with the Executive Chef, including all relative internal communications, and to relay all guest comments both positive and negative. Further pass on all necessary communications to the culinary team.To manage the kitchen team to produce consistently high quality food production and presentation in his outlet and the hotel, always meeting agreed standards.He is to ensure a positive & professional working environment throughout the kitchens and influence culinary members through demonstrating technical skills, sharing knowledge and upholding all culinary & hotel standards.Train and develop all kitchen staff to operate to the required standards as established by the Hotel and Chef’s Office, and keep appropriate documentationEnsure that department trainers plan and implement continuous effective training for culinary employees.Ensure that agreed food hygiene, licensing and safety standards are communicated, upheld or surpassed, at all times.Abide by all rules, regulations, policies and procedures of the hotel.Ensure the effective Inter kitchen and inter departmental communications are conducted in professional mannerRequirementsGlobally-recognized culinary qualification.Degree holder in Hotel and Catering Management an advantage8 years of 4 or 5 star hotel experience3 years of supervisory experienceAble to physical workPassion for cookingCulinary strength in his areaAbility to train, develop and lead his team of chefs of varied skill levels while consistently improving guest and employee satisfaction and maximising revenuesHACCP/Food safety knowledgeAbility to take new challenges, perform related duties and special projects as assignedFluently English skillsExperience in Europe and or different Asian countriesAble to work flexible schedulesPositive creativeSelf-motivated and team playerAbility in fast pace environmentInitiativeDiligentNeat and tidyVery professionalAble to work under pressureCreativeFlexibleHard workingGood team leaderGood motivator of staff职责范围厨师长负责管理和带领指定的厨师团队为客人提供一个良好的用餐体验， 全面管理所在厨房的各方面事务。保持与行政总厨的良好沟通， 包括相关的内部沟通， 及时汇报客人的意见和建议。 传达必要的信息给厨师团队。管理厨师团队以确保烹饪符合酒店标准的高质量的食物并良好的摆放在所在餐厅和酒店。确保厨师在一个积极和专业的工作环境中工作， 使各成员能够共同交流、探讨相关技术和知识， 了解并达到厨房及酒店的各项标准。培训厨房员工使其可以达到酒店和厨师办公室制定的相关要求和标准， 并保留相应的文件。保证部门培训计划，有效的、连续的实施培训计划给厨房员工。保证食品的卫生、许可及安全标准总是被了解并认同的。遵守酒店各项规章制度及程序。确保所在厨房及部门内的良好沟通。职位要求全球认可的厨师资格证书持有高中、旅游或烹饪学校证书以上在相关领域有很强的竞争力具有3年以上管理经验8年以上4、5星级酒店或餐厅厨房工作经验热爱烹饪能胜任本职工作能够培训、发展和领导一个拥有不同技巧层次的厨师团队， 坚持提高顾客及员工满意度， 创造最大的经济效益具备HACCP、食品安全知识能够迎接新的挑战， 承担相关职责及分配的特殊项目英语流利具备欧洲和/或不同亚洲国家的工作经验能够适应不同班次积极创新具备良好的自制力及团队合作精神能够适应快节奏的工作环境

Scope of PositionThe F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property.RequirementsBachelor’s degree in hospitality or another related field is desirableMinimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environmentReading, writing and oral proficiency in the English language.Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.Must be a self-motivator and motivator of others.Must work in a safe, prudent and organized manner.Must be able to relate to all levels of Guests and management.Must have the ability to handle multiple tasks at one time.Must be able to consistently delight and satisfy our GuestMust have very good communication skillsMust have excellent attention to details, and extensive service knowledge

Scope of PositionThe Pastry Chef is responsible for the production and quality control of all pastries, cakes, breads and desserts served throughout the hotel.Maintain clear communications with the Executive Chef, including all relative internal communications, and to relay all guest comments both positive and negative. Further pass on all necessary communications to the culinary team.To manage the pastry kitchen team to produce consistently high quality food production and presentation in all outlets and facilities of the hotel always meeting agreed standards.He is responsible for the profit and cost of the pastry kitchen, including monitoring the daily requisitioning of all food goodsHe is to ensure a positive & professional working environment throughout the kitchens and influence culinary members through demonstrating technical skills, sharing knowledge and upholding all culinary & hotel standards.Train and develop all pastry kitchen staff to operate to the required standards as established by the Hotel and Chef’s Office, and keep appropriate documentationEnsure that pastry department trainers plan and implement continuous effective training for culinary employees.Ensure that agreed food hygiene, licensing and safety standards are communicated, upheld or surpassed, at all times.Abide by all rules, regulations, policies and procedures of the hotel.Ensure the effective Inter kitchen and inter departmental communications are conducted in professional mannerRequirements  Globally-recognized culinary qualification.Degree holder in Hotel and Catering Management an advantage8 years experience in relevant position4 years of supervisory experienceAble to physical work  Knowledge of all culinary areasAbility to train, develop and lead a team of employees of varied skill levels while consistently improving guest and employee satisfaction and maximising revenues.HACCP/Food safety knowledge or implementation experienceAbility to take new challenges, perform related duties and special projects as assignedFluently English skillsExperience in the same capacity for at least 4 years, 2 of which are international experienceAble to work flexible schedulesPositive creativeSelf-motivated and team playerAbility in fast pace environmentExcellent communication skillsAble to cope with pressureOutgoing, friendly, Disciplined, Mature, Friendly, Excellent organiser, Dedicated, Good team leader, Open-Minded, Analytical

Scope of PositionAssist the Director of Communications in liasing with local media, in-house overseas media, employees and the general public to increase positive publicity, awareness and to effectively deal with media requirements.RequirementsCollege Education Minimum 3 years working experience with at least 2 years of PR or Marketing Services experienceMinimum 2 years’ experience in Asian hospitalityExperience in working with and directing advertising agenciesKnowledge of photography and cataloguing processesExperience in production and printing skillsExperience in writing skills-copying writing or press release creationExperience in database management and direct mailExperience in overseeing and working to a budgetExperience in dealing with a multi-cultural environmentVery people orientedStrong background in customer service orientationA computer literateFluent English both in spoken and writingBasic Mandarin is preferredDegree in communication management or Advertising desirable but not requiredGood organizational skillsAbility to handle pressure in a fast-paced environmentExcellent interpersonal skillsExcellent communication skills in all aspects: verbal, written and non-verbalStrong creativityApproachable, open-minded and fairFlexibleHigh energyMust be able to work in a team and independently on occasionsHigh standards and very professional职责范围协助市场传媒总监联系本地媒体，店内的境外媒体，酒店员工和公众，打造积极的宣传，提升知名度，有效处理媒体需求职位要求大学教育至少3年的工作经验，其中2年为公关或市场服务在亚洲服务业至少工作2年 市场传媒或广告学位最佳具备与广告代理工作的经验  了解照片和目录处理相关的知识具备制作和印刷领域的相关经验具备写作技巧，如文案，新闻稿撰写等具备数据库管理和直邮的经验  具备监督和制定预算的经验具备在多种文化环境下工作的经验非常以人为本具备很强的客户服务导向的相关背景熟练运用电脑流利的英文表达能力，包括书面和口语 基本的普通话沟通能力最佳良好的组织能力能够承受快节奏环境下工作的压力良好的人际关系口头，书面和非口头等所有方面均具备良好的沟通能力很强的创造力善于解决问题，性格开朗，处事公平灵活充满旺盛的精力和工作热情必须能够在团队中合作完成工作，在某些情形下可以独立工作高标准，非常专业

Scope of PositionThe incumbent is responsible for the servicing and management of specific accounts within an assigned area.  They will assist the Director of Sales - MICE in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan.They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel.RequirementsDegree or Diploma in Hospitality Management or relevant educationMinimum 3 years working experience in the hotel industry, luxury hotel experience is preferredAble to liaise effectively with designated market segment accountsKnowledge of market segmentFluent in English and local language职责范围员工要具备的职责有：负责所指定市场客户的维护和管理，协助销售总监，按照销售计划，通过激励其他销售人员的方法，完成本市场划分区域的销售目标。在维护老客户，开发新客户的基础上，达到客房销售目标，本着客户满意度和利润最大化的原则，就客人的要求与其他部门积极沟通协调。职位要求酒店管理或相关专业学位或证书在酒店销售业工作至少3年，具备豪华酒店工作经验最佳能有效的和所负责市场客户进行沟通对所负责市场有一定了解熟练操作计算机流利的英语和普通话

Scope of PositionThe incumbent is responsible for the servicing and management of specific accounts within an assigned area.  They will assist the Director of Sales in focusing and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan.They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel.RequirementsEducational level: Degree or Diploma in Hospitality Management or relevant educationWork experience:Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferredJob knowledge: Able to liaise effectively with designated market segment accountsKnowledge of market segmentFluent in English and local languagPersonal qualitiesMatureTakes initiativePresentableOutgoing职责范围员工要具备的职责有：负责所指定市场客户的维护和管理，协助销售总监，按照销售计划，通过激励其他销售人员的方法，完成本市场划分区域的销售目标。在维护老客户，开发新客户的基础上，达到客房销售目标，本着客户满意度和利润最大化的原则，就客人的要求与其他部门积极沟通协调。职位要求教育水平：管理或相关专业学位或证书工作经验：在酒店销售业工作至少3年，具备豪华酒店工作经验最佳工作知识：能有效的和所负责市场客户进行沟通对所负责市场有一定了解熟练操作计算机流利的英语和普通话个人品质：成熟主动体面友好

岗位职责1.协助制定媒体沟通策略，执行媒体沟通方案，负责与内地各类媒体的日常沟通和关系维护，协助本行新闻发言人应对媒体洽询；2.维护媒体发布的统计与分析机制；3.负责与合规、风险控制等部门对接，处理媒体负面报道，管理本行的声誉风险；4.有较强的写作能力，独立撰写本行发布的新闻稿件及完成日常书面材料；5.协助审核子行各部门及各分行向媒体所发布信息，确保本行的新闻发言人制度得到贯彻落实；6.管理本行门户网站中的相关频道，审核门户网站的整体风格和文字内容，督促其他频道的及时更新；7.负责本部信息的行内沟通，维护内网的相关频道；8.负责企业内刊的选题把控、内容审核等工作；9.完成上级安排的其他工作。岗位要求1.大专以上学历；2.思维敏捷，为人积极主动;有独特的思维方式；3.有媒体资源者优先；4.具有良好的沟通能力，善于和媒体打交道，具有良好的商务谈判技巧；5.3年以上传讯相关经验，熟悉传讯运作流程优先；6.具有一定的文字功底，能够撰写展会新闻稿；7.有亲和力，热情开朗，为人诚恳，待人接物大方，具有良好的团队精神。

1. To be responsible for the maximization of room revenue and profit through commercial rooms management; ensuring a consistently high standard of customer service within the department.通过有效的商业运营，达到酒店利益的最大化；确保部门员工给客人提供一贯高标准的服务。2. To maximize room sales and revenue for the hotel. Planning and monitoring of any upselling campaign being established at the Font Desk. 为酒店创造最高的收益。制定计划并时时监控前台已实施的促销活动。3. To ensure commercial management techniques of availability control are applied, to achieve the maximization of room sales and revenue.确保运用商业管理手段所达到的有效管理是可行的，并获得客房出租利益的最大化。4. To make all decisions regarding overbooking the hotel on same day, ensure all out bookings are carried out by a member of management. Overbooking levels for future days will be monitored by the Revenue Manager.全权处理同一天内酒店内的超额预定，并确保所有的超出预定由管理层的一名成员决定。超额预定的标准需要应收经理进行有效的监控。5. To maintain a high standard of customer relations/customer service within Front Office. 维护并保持前厅部与住店客人之间良好的关系，同时提供高标准的服务。6. To ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel which will assist with the maximization of revenue.确保时时保持销售的心态运营和管理前厅部，并确保员工也具有此种销售意识，这对于实现酒店收入的最大化有良好的辅助作用。7. To ensure the necessary forward planning is carried out to achieve the pre-set annual budget for room revenue.确保实施必要的及时计划已达到年度收入预算。

岗位职责1、编制上报各种财务报表，提供各种财务数据。2、审核当月员工的工资汇总表和记帐证。3、根据酒店支付情况，协助财务总监提供分析报告，在预算内控制酒店的收入、支出、资产和负债。4、做好各项税收的申报和交纳工作。5、协助补充和培训财务部人员，包括交叉培训等。岗位要求1、本科以上学历，具有5年以上财务管理经验或3年国际联号工作经验优先。2、具有中级会计师以上职称，熟悉酒店帐务税务流程。3、熟悉办公软件及财务软件，熟悉银行、锐务、工商的工作流程。4、能独立核算企业的账务工作，懂得相关法律法规。5、工作细致、严谨，具有较强的工作热情和责任感，为人诚实可靠，品质正直，有吃苦耐劳的精神。

 Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。Familiarize yourself with the IHG HR and Training Standards, localizing where necessary使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。Ensure effective training programs are in place for the following:确保在以下方面有效的执行培训计划：New Employee Orientation新员工入职Train the Trainer培训培训师Customer Service Training宾客服务培训Technical job specific training (through certification of departmental standards and procedures)技术性职位的专门培训(部门规范程序证书)Supervisory Skills Training监督管理技能培训Management Development管理层发展Fire, Life and Safety Training消防和生命安全培训Selling Skills  销售技巧Employee retraining员工再培训Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved监督每个部门培训业务计划的进展，确保实现培训目标。Maintains all hotel training records保存酒店全部的培训记录。Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。Attend departmental training session and critique performance参加部门的培训课程，评估表现。Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。Assist Department Trainers in preparing and conducting departmental training and assess accordingly协助部门培训师准备和进行部门培训并进行评估。Prepare and monitor training programs for:制定和监督为以下人员提供的培训项目：Management Trainees管理培训生Work Experience实习生Hotel School Trainees, etc酒店学校实习生等Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training与能够协助提供高级或专业培训的专业人士取得联系。Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。Produce monthly training reports for your Manager and the General Manager including:为上级经理和总经理编制以下月度培训报告：Internal Training Programs conducted:完成的内部培训项目：Who attended参加人Number of people attended参加人数Duration of training培训时间Who trained培训师Cost of delivery (including labor costs)培训成本(包括人工成本)Anticipated return on investment and/or training goal预计的收益和培训目标External training programs attended:参加的外部培训项目：Who attended参加人Number of people attended参加人数Duration of training培训时间Who trained培训师Cost of delivery (including labor costs)培训成本(包括人工成本)Anticipated return on investment and/or training goal预计的收获和培训目标Liaise with other IHG Training Managers to share experiences and resources与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。Liaise with educational institutions conducting hospitality and training courses同从事旅游服务和培训课程的教育机构保持联系。Maintain current information and records of suppliers of training resources and materials更新培训资源和资料供应商的信息和记录。Delivers briefings of all internal programmes to executive management and department heads为行政管理层和部门领导提供所有内部培训计划的介绍。Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager按照地区人力资源总监和总经理的指示为本地区的工作效力。Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效Regularly communicates with staff and maintains good relations定期与员工交流思想，保持良好的员工关系。 Works with Superior  in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算

SummaryThe Four Seasons Hotel Beijing is looking for Assistant Restaurant Manager who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:Commitment to supportive teamwork and open communicationResponsibility for ongoing enhancement of their skills and performanceRecognition of personal accountability for their own actions and the outcomes of those actionsAn understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the CompanyJoin our teamWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."Four Seasons Hotel Beijing provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.Responsibilities1.Plan, organize, control and direct the work of employees in the Hotel Restaurant while ensuring guest satisfaction.2.Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.3.Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.Preferred Qualifications and Skills1.College degree preferably specializing in hotel/restaurant management or equivalent experience is required.2.Two to three years previous experience in supervisor or assistant manager position in Food & Beverage.3.Requires reading, writing and oral proficiency in the English language.4.Mandarin speaking is a must and work authorization in China is requiredJoin us and Enjoy…An opportunity to build a life-long career with global potential and a real sense of pride in work well done Best-in-industry training Complimentary stays at Four Seasons properties (based on availability) with discounted meals Incentive bonus/competitive salariesEmployee service awardsAnnual employee party/social and sporting eventsLearn more about what it is like to work at Four Seasons – Visit us:http://jobs.fourseasons.com/https://www.linkedin.com/company/four-seasons-hotels-and-resortshttp://job.veryeast.cn/1154097Wechat: 北京四季HR

1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。2、高效认知和掌握销售线索。3、代表饭店参加国际及国内的销售活动。4、发挥创造力，为酒店的产品及部门做出应有的贡献。5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。1. Constant customer contact directed towards existing customers and potential customers.2. Identifies and handles sales leads effectively and efficiently.3. Represents the hotel and participates in domestic and international sales activities.4. Creative contribution to product and sales development.5. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.

岗位职责1.根据本组市场开发计划，制定个人销售活动计划2.开发新客户，稳定老客户，以力争达到所确定的销售收入目标3.向销售部总监汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等4.有良好的客户资源5.处理客户的来电、来函。6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。岗位要求1.5年以上国际酒店销售经理工作经历。2.有比较丰富的客户资源3.有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。4.英文听说写良好5.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

岗位职责1、负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。2、协助销售总监开发公关促销计划及制作预算。3、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。4、保证所有的宣传资料和广告都达到集团的标准，维护酒店的良好形象和定位。5、开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道。6、开发并跟进酒店的各项市场活动。岗位要求1、成熟外向。2、深厚的酒店工作经验。3、中英文口语和书写流利。4、拥有强大的大众传媒网络。5、具有策略性、创造性及灵活性。6、具备处理危机的知识和能力。

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1本科以上学历，有相同岗位工作经验3年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

Interact with guests on a daily basis and provide courteous, efficient and anticipating service. The Assistant Chief Butler is the primary person to manage all floors butlers and Butler service desk butlers’ concept. Collect all guests’ preference in Star Guest Recognition to anticipate the entire loyal customers need. Prepare all necessary steps to expand guest experience during their stay, and to support the implementation of St. Regis Core Values.The Chief Butler will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.与客人进行良好的日常沟通，提供热情高效的服务。管理所有楼层和管家服务中心管家。他/她要确保客人的信息和喜好及时地记录和更新，并建立完善的客人忠诚计划。准备所有必要的步骤，提升客人的入住体验，并支持和发展瑞吉酒店品牌的核心价值。他/她根据酒店的政策和程序，遵循礼貌，安全，有效地工作标准，确保部门的服务达到最高的标准。 JOB SPECIFICATION职位要求 -Three years butlers experience required.  Supervisory experience preferred. 要有至少三年专职管家经验，有相关管理经验者优先-English, F&B knowledge, FO knowledge, Concierge Information, HSKP knowledge, Service Skill, Computer Skill, opera, the ability to handle complaints; The ability to distribute work, management ability. 流利的英文，餐饮，前台，礼宾，客房知识，服务技能，电脑知识，熟悉opera系统，处理投诉及分配工作的能力，管理能力及沟通能力。-Be good at organize and problem solving 良好的组织以及解决问题的能力-Good communication skill 良好的沟通技巧-Positive attitude, under pressure 良好的心理承受能力，在工作中始终保持积极的态度-High proficiency in written and spoken English with and Cantonese.  精通书面英语、英语口语和粤话

岗位职责1、负责酒店前厅部的接待和管理工作以及其他全面工作，熟知前厅服务设施的功能，处于完好状态。2、进行有关的市场计划分析制定部门工作计划，完成工作报告。3、使客房达到最高出租率，获取最佳的客房收入。4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。5、保持良好的客际关系，能独立有效地处理宾客投诉。6、协助酒店与更高一级领导处理突发事件。7、制定和完善规章制度、工作操作流程、工作计划、定期总结、推动部门工作。岗位要求1、本科以上学历，有同岗位工作经验1年以上。2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4、有效贯彻、落实并完成部门制订的每月工作计划。5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

Job Summary:1. Under the general guidance and supervision of the Director of Marcom and within the limits of established hotel policies and procedures, promotes and maintains good communications in order to enhance the prestigious image and by doing so contributes to the revenues of Sheraton Zhuhai and St.Regis Zhuhai two hotels.2. Assists the Director of  Marcom  in the development of Public Relations and in budget preparation3. Good contacts with local, domestics and international media，building a solid presence in the market by maintaining good relationship with the press and the local community.4. Assis supervisors the Public Relations department to ensure all daily tasks are completed in a timely fashion.5. To protect the correct image and positioning of the hotel and Brand by meeting corporate standards in all collateral andadvertising material.6. To develop and follow through in public relations activities and be responsible for the production of promotional materials, press kits and arrange press and media coverage.7. Protects and guards Corporate standards, Brand integrity and Hotels image.Job Required:1. College degree2. Min. 3 years relevant working experience in international hotels3. Fluency English in written and spoken4. Good service passion and enthunestic5. Cantonese speaker preferred

岗位职责1.制定酒店公关及媒体宣传计划。2.组织新闻界和商界人士参观饭店。3.向市场销售总监定期提交拜访总结报告。4.代表饭店参加所有官方活动。接待饭店所有的重要人物及宣传。5.处理负面新闻，进行危机公关。6.收集市场和竞争对手信息，每周向市场销售总监提交报告。岗位要求1.本科以上文化程度；三年以上同岗位工作经验。2.优秀的语言表达能力，能够在公关活动中进行富于感染力的演讲。3.较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。4.了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。5.个性积极主动，工作认真负责。

1.招聘及用工-确保招聘工作的顺利开展。-负责酒店管理培训生的招聘及录用工作。-保存并更新酒店所有的工作描述。当有空缺职位出现时，与相应部门经理确认任何需要更改的地方。-督促下属开拓招聘渠道并做好维护，与政府相关的招聘部门、当地专业的中介机构、大专院校、以及其它招聘渠道保持良好的沟通和合作关系。-协助所有主管级和部门经理B级员工的招聘工作，对所有渠道的候选人进行初步筛选及面试，再将合适的候选人推荐给使用部门面试。 2. 员工关系-执行和保持“门户公开”政策，并向人力资源总监建议有关员工关系的改善方法，并在需要时采取行动。-对员工进行劝告与辅导，并向各部门经理推荐人力资源管理方面一些好的做法。-扮演一个难题解决者的角色，安抚和解决人事问题及不满情绪。-保持对员工的公平公正，并提醒其它部门的关注。在必要时，需以激进的方式维护公平公正。-积极征求员工意见，通过开会、咨询、管理员工意见箱等措施与员工保持紧密联系。-与实习生及实习部门经理保持密切交流，了解实习情况，并及时将实习人员的反馈意见与部门经理沟通。-对主管级的离职员工进行离职面谈，并向及时向人力资源总监汇报面谈报告，以及推荐之建议。3. 薪酬和福利-确保薪酬和福利工作的顺利开展。-熟悉了解酒店的各项薪酬和福利政策及制度，同时正确地向各部门进行解释与宣传。-协助进行相关的市场调查，为酒店的薪酬和福利政策的调整作好准备，并提供参考意见。-定期举办酒店员工的福利说明会，让员工清楚了解所享受的福利。-负责酒店经理级人员的健康体检项目。-督导下属检查员工更衣室、休息区域，及时发现问题并做出改进。 4. 培训- 配合进行新员工入职培训。-配合进行经理级入职培训。- 教授培训课程，如面谈技巧、员工手册及政策答疑、工作表现评估等，并负责本部门的工作岗位技能培训。-配合培训部计划、组织和执行员工文娱活动。 5. 其它-熟悉酒店人力资源政策，根据运营需要和变化及时制定新政策，更新和调整旧政策，并向员工传达。-每月汇总和核查人力资源报表，并按时发给人力资源总监。-审核人力资源相关表格，根据工作需要调整表格内容。-负责酒店支援项目的协调、实施和跟进。-负责酒店工作表现评估的组织、实施和跟进。-负责酒店员工满意度调查的组织、实施和跟进。-协助人力资源总监跟进接班人项目和高潜质人才培养项目的计划、组织、实施和跟进。-每年与人力资源总监一起制定年度人力资源预算。-以及其它人力资源总监委派的工作任务。

 Manage Human Resources programs, such as recruiting/employment, compensation, benefits, worker’s compensation, employee relations, employee recognition programs and training for hotel employees.  Ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture. Take the ownership of all HR matters across the hotel, build an employer brand, and build strategic talent resources plans, also should be capable to resolve conflicts through positive and professional mediation管理人力资源项目，如招聘，工资，福利，工人待遇，雇员关系，员工奖励计划和酒店员工培训。确保制度符合，支持公司的宗旨，促进员工文化. 人力资源管理应该拥有酒店所有人力资源事务的所有权，建立雇主品牌以及完善战略性的人才资源储备和发展计划，有能力通过积极和专业的调解来解决冲突。1、 Manage HR Department, ensuring compliance with all hotel policies and procedures; and local and government regulations pertaining to employment practices.管理人力资源部，保证服从酒店的所有政策和程序，以及其他与员工工作有关的当地政府政策。2、 Develops and implements recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.建立并实施招募、甄选体系和程序，为空缺职位吸引更多有资格的候选人。3、 Coordinates with requisitioning departments in the recruitment of employee following established standards, policies and procedures; assists them in the orientation, training, development and evaluation of their personnel.根据出台的标准、政策和程序与征用部门协调共同招募员工；协助征用部门对新员工入职指导、培训以及发展评估工作。4、 Maintains and updates files on employee records, legal documents policies and procedures and other personnel matters.维护并随时更新雇员记录的文件，法律文件、政策程序以及其他与人事相关的文件。5、 Prepares and submits periodic reports for management use in accordance with hotel and government requirements such as turnover reports, personnel inventories, accident reports etc.按照酒店和政府的要求定期向管理层上交报告，如离职报告、人事清单，事故报告等等。6、 Reviews personnel policies, procedures, and practices; recommends changes, modification or updating to management.回顾人事政策、程序和实施情况，向管理层提出改进、改良或更新的建议 酒店和政府的要求定期向管理层上交报告，如离职报告、人事清单，事故报告等等。7、 Monitors and reviews hotel benefits and compensation levels and recommends changes as appropriate.控制并回顾酒店薪资福利的水平，并提出合理的改进方案。8、 Counsels hotel personnel as needed in areas such as career planning, training and development, employee relations and legal requirements related to personnel.向酒店员工提供必要的咨询，如职业规划、培训和发展、员工关系以及其他与人事有关的法律援助。9、 Implements and monitors an effective employee relations and motivation programs in the hotel.在酒店内实施并跟进有效的员工关系以及激励机制。10、 Develops and implements programs to ensure employee security and safety.建立并实施保证员工安全的各种活动。11、 Maintains effective communications at all levels of management and staff同各级管理层和员工进行有效的交流。Kindly forward your complete resume with expected salary to our Founder, Mr. Calvin Mak, quoting the reference number applied by e-mail to kitpoon@rhombus-group.com