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薪资: 4千-5千 经验:3年以上 企业类型:全服务中档酒店/4星级
地区:浙江-绍兴 食宿:食宿情况

职位描述Looking for Hospitality Industry Professionals Part of Zhejiang Yuexiu University of Foreign Languages, YIHA- Yuexiu Institute of Hospitality Administration is a young, professional and dynamic hotel management school with over 1000 students and over 40 instructors.YIHA is the only institute in China delivering certificates and double diplomas (Chinese and USA) to its graduates and the teaching is bilingual (Chinese and English) for all courses. YIHA has an application ART BOUTIQUE HOTEL of 83 rooms, 1 Western Restaurant, Conference facilities and a trendy Coffee Shop. We are extending our operations team and we are looking for the following positions: · Administration Officer办公室主任 办公室主任1  岗位职责1.1负责相关会议的组织及活动安排,以及会议决议事项的督办;负责安排酒店年度工作会议、月度及每周工作例行等会议,编写会议纪要,并督促各部门贯彻执行,及时了解和反馈有关信息。1.2协助领导起草有关经营管理报告、总结、计划、决议等。1.3负责起草酒店行政文件、规章制度、员工手册等。1.4负责酒店质检管理和员工生活区管理。1.5负责办公室的文稿打印、发送、归档工作。1.6负责内部各类文件签收、呈送、分发,做好记录,确保无遗漏。1.7负责制定、贯彻、落实各项管理制度,有效控制各项行政费用开支。1.8负责酒店员工的考勤统计。1.9 组织制定酒店人力资源岗位设置及定员定编方案;协调和指导酒店各部门制定人员需求计划;掌握和控制酒店的人员总量;确保人力资源的共享和合理使用。1.10规划、指导、监督、协调员工的聘用、福利、培训、绩效、员工关系等管理工作。1.11审查签批各种人事表格、报告等。1.12计划并审核人力资源管理成本,教育培训费用的预算和支出,并组织实施和监控。1.13负责月底酒店考勤汇总及抽查,完成相应表单(钟卡、餐券、休假、加班等)的统计、核对、下发。1.14完成领导交给的其他事务。2  任职要求2.1具有良好的职业道德和敬业精神,工作细致、认真,保守秘密。能团结同事,工作中能建立良好的人际关系。全日制本科及以上学历,管理学专业毕业;具有酒店行政/人事管理工作经验。2.2具有较强的业务实施,管理能力和饭店服务知识,了解人事政策法规。2.3能够熟练运用操作各种办公设备,熟练使用办公软件(word、excel、PPT等),具备一定的文字处理能力。熟悉办公室相关流程,掌握各种公文处理流程以及各种常用公文的写作2.4有较好的文字组织能力,能撰写各类应用文稿及计划、总结、报告等。2.5善于沟通与协调,有一定的亲和力和较强的服务意识;2.6语言能力:流利的国语、方言,并具有流利的英语听说读写能力。2.7熟知酒店其他各岗位的相关工作职能。 Applicants should have: - Minimum 2 years proven hotel experience at the corresponding position- Working experience in 4 or 5 star hotel properties- English language competence- Equivalent Professional Education and Degree (Will be considered extra asset)-  Proven competency as a “hospitality trainer” is an asset We offer excellent benefits: - A competitive, dynamic and young learning environment- International Certification from AHLEI (USA)- Professional Learning & Development opportunities; conferences, online learning, training and seminars- Cross training opportunities in hotel companies Interested? - Send your CV with your picture (in Chinese and English)- Attach a copy of your diploma(s), related certification(s) and professional qualification(s) you possess- Mention 3 professional references and their contact details  YIHA Campus is located in Shaoxing City, Zhejiang Province Only shortlisted candidates will be contacted by email for a preliminary interview.其他要求语言能力:英语-良好计算机能力:熟练

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:河北-廊坊 食宿:提供食宿

岗位职责1.执行会议、政府代表团及散客的销售及跟进接待工作。2.组织销售代表走访客户,管理客户资料。3.掌握内外商务、散客市场动态,组织销售人员走拜访,审核销售代表的走拜访计划及拜访记录。4.检查销售代表的工作,审核《会议接待通知》,完成季度销售任务。5.编写、修改报价信函、合同及推销文书及《备忘录》。6.积极宣传酒店服务和设施,树立酒店形象。7.填写《工作报表》,将工作中存在的问题反映给市场总监。岗位要求1.大专以上文化程度;二年以上同岗位工作经验。2.行为举止端正大方,仪容仪表符合酒店行业要求。3.应征者需具备以下领导素能:行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、群策群力、组织理解力、诚信、发展人的能力、解决问题的能力、战略方向、商业头脑、时间和任务管理能力。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:食宿情况

岗位职责1.在整个工作过程中,始终保持高度的客户服务意识。以最佳工作状态接待每一位客人。2.保持乐观和积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。3.能够提出对酒店的运作及环境有益的意见或建议。4.工作中保持团队精神。5.能够积极的向客人及供应商推荐酒店的服务及设施。6.在工作过程中能够做好本职工作,保证自己及其他人的安全。

薪资: 1万-2万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:提供食宿

岗位职责1.制定及执行酒店的销售计划。2.检查销售工作,完成季度销售任务。3.走访客户,根据市场变化,并不断改进服务工作。4.审核服务活动的策划方案,组织员工工作。5.积极宣传酒店服务和设施,树立酒店形象。6.对外通过接待、出访、新闻媒介等,对内做好各部门的推销和宣传活动,以达到酒店经营的宣传目标。岗位要求1.10年以上酒店销售相关工作经验或类似同岗位的工作经验。2.按照酒店整体要求,制定和组织实施酒店的销售管理战略规划。3.负责监督和考核酒店各项目的营销推广、销售进度、销售回款和客户服务等,支持和保障项目实施。4.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。5.英语口语和书写流利。

薪资: 1万-2万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:提供食宿

负责酒店前厅部的营运和管理,确保风格与斯攀瓦标准一致并适应客人的需求。岗位职责1.建立并完善前厅部组织架构和设备布局2.通过月度报表和前台系统分析,有效管理前台运营3.制定部门的工作目标,以及战略策略、工作程序和制度4.通过人员的管理和有效排班,提高人才的保留率5.建立有效的部门培训机制,培养多技能人才 岗位要求- 良好的中英文沟通能力。- 熟练使用前台系统- 具备较强的问题解决、推理、号召、组织及培训能力和人格魅力。- 8年上前厅部工作经验,包括至少5年以上的管理经验。

薪资: 1万-2万 经验:10年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

KEY RESPONSIBILITIES主要职责Manage the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner and ensure the efficient and safe operation of all plant and equipment.有效地管理酒店的建筑,室外地面和设施的维护保养,并确保所有设备有效安全的运转。1.Organizes and administers the Engineering Department, ensuring that effective work control and productivity are maintained, whilst using every means to increase productivity and reduce costs. Periodically assists in the reviewing of the manning figures, keeping a balance between under- and over-staffing so that all team members are fully occupied during their hours on duty, whilst balancing the need for overtime and the use of outside contractors accordingly.组织和管理工程部,确保有效的工作控制和保持高效率,用各种办法提高效率和降低费用。定期检查人员编制,保持适当的编制以便所有员工在工作时间内满负荷工作,同时平衡员工的加班和相应的使用外部承包商。2.Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are at all times in first-class condition throughout. Identifies and arranges for all work necessary to maintain a high standard whether mechanical, electrical or civil, to be completed in good time.指导和监督实施有效的重大问题报告制度以及日常的维保工作,确保建筑物、设施和周边环境一直处在非常好的状态。在适当的时间安排对机械、电气和装饰维保,使它们处于良好的工作状态。3.Ensures that a full preventative maintenance schedule exists for every item of mechanical and electrical plant or equipment, including that of other departments such as laundry, kitchen, swimming etc. As well as major plant such as lifts, chillers, boilers, cooling towers, air handling units and fans, pumps, automatic control systems, etc. Incorporates these schedules into the development of a comprehensive preventative maintenance scheme; directs and supervises the work of his team members and outside contractors in its continuous implementation.确保每个设备有完整的计划维保时间,包括其他部门如洗衣房,厨房,游泳池等。还包括电梯、制冷机、锅炉、冷却塔、风柜和风扇、泵、自控系统等,把这些维保计划综合为完整的维保计划。4.Ensures that all items of plant and equipment are operated in a safe and efficient manner, during the periods required and in accordance with sound engineering practices. Closely monitors the effects of servicing and maintenance on their condition wherever possible. Ensuring that all records of maintenance and testing are kept.确保设备的所有部件安全有效的运行。如有可能,密切关注维保的效果。确保维修和试运转的记录。5.The Chief Engineer is responsible for negotiating terms and conditions for all manufacturers /agents and service contracts with the assistance of the Controller. The Chief Engineer is responsible for budgeting and financial planning for the Engineering Department. Must be aware of the hotels financial targets and have a commercial awareness of the financial plan. The Engineer is directly responsible to the Manager of the hotel, for operation of the department according to the departmental financial plan and implement savings wherever possible without detriment to safety or guest satisfaction.总工程师在财务总监的协助下负责所有维保合同的条款的洽谈;负责工程部的预算和财务计划。必须知道酒店的财务目标。直接对酒店经理负责,根据财务计划采取各项措施,在不影响客人舒适度和安全的情况下实施节能。6.Co-ordinates and supervises the work of service contractors to ensure that the terms of all such contracts for major plant and systems are fully implemented. Ensures that all outside contractors and in-house team member’s carry out their work, in accordance with and adherence to company, local and regional health and safety at work criteria.协调和监督所有承包商的工作确保按合同内规定的内容全部完成。确保外来承包商和内部员工按照公司、当地的健康和安全要求来完成工作。7.Prepares lists of spare parts and materials required for the continued correct functioning of all items of plant and equipment, ensuring that an adequate stock is maintained. Organizes and supervises Engineering Storeroom, in implementing and efficient stores/inventory control.准备设备和机房所需的备品和备件,确保充足的库存。组织和检查工程部的仓库,实施有效的库存管理。8.Assists in assessing the long-term requirements of the hotel, including overhaul/rehabilitation programs or renewal/replacement works, etc. In conjunction with the Vice President, Engineering and Real Estate Department if applicable, advises the General Manager accordingly and assists in drawing up a comprehensive 4 or 5 year capital plan. Is responsible for remaining up-to-date with the latest technology and advising management on the potential impact on the hotel.协助评估酒店长期设施需求,包括检修计划或置换工作等。和副总裁一起给总经理相应的建议并起草4或5年的大宗费用计划。负责推广使用先进的技术并建议酒店管理层这些技术对酒店潜在的影响。9.Studies and arranges for the implementation of all Health and Safety, Energy Control and Management directives.研究和布置健康和安全,能源控制和管理的措施的实施。10.Keeps up-to-date records of all test certificates/licenses such as, but not limited to, electrical tests, pressure vessels, fire systems and panels, etc. Assists the Human Resources Manager in planning all team member-training needs for Fire / Health / Safety and Security issues where applicable.保持更新的各种检查证件的记录,比如(但并不局限于):电的测试,压力容器试验,消防系统等。协助人事部经理计划对员工防火/健康/安全方面的培训。11.Completes and provides all regular reports and statistics required by the Area/Regional VP Engineering. Maintains an efficient record/filing system as necessary.完成并提供区域副总裁所需的所有日常报表,保持有效的记录档案。12.Maintains contact with local authorities such as Fire Department, Electricity Supply Company, Water Supply Authority, City Building and Health Inspectors, etc., to ensure that all requirements are being complied with and that assistance or advice will be readily available whenever required.保持与消防部门,供电部门,供水部门,城管和防疫部门等联系,确保所有要求备案,一旦需要,并应有一些具有支持性的建议。13.Studies and periodically reviews the terms of all-utility supply contracts, etc. to determine whether these are the most advantageous that can be obtained.研究和定期检查所有维保合同的条款等以确定是否对酒店最有利。14.Holds regular meetings for Energy Conservation, Environmental issues, Fire Training (if applicable), Team member Communications and Health and Safety. Also have frequent meetings with other Department Heads to review the current performance of their equipment and in the case of the Purchasing Manager, to review the current status of all Purchase Requests and Orders to ensure that all items are being progressed as necessary.定期举行会议讨论能源节约,环保,消防培训,员工沟通和健康安全。同时和其他部门经理经常开会来回顾各部门设备的运转状况,和采购经理讨论采购单的进展以确保工程部的采购物品能及时到货。15.With the assistance of the Human Resources Manager, selects the Engineers for employment within the department. Recommends and organizes where necessary, the training and development of any member of the Department with potential for advancement, either in-house or with another hotel, or outside agency.在人事部的协助下,招聘工程部的员工。如有必要建议和组织有发展潜力的员工在酒店内部交叉培训或到其他酒店、外部机构培训。16.Makes frequent inspection tours, to check condition of building and equipment, and to monitor work progress generally.对酒店建筑、设备经常性检查,监督工作的进展情况。17..Adhere to the hotel’s security and emergency policies and procedures.坚持酒店安全制度、紧急情况处理规定和程序。18.To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.确保员工充分的理解并遵守员工手册内容。职位要求Specific Job Knowledge, Skill and Ability 工作技能技巧要求:Having specialized knowledge on water treatment, hydraulics, mechanics, chillers, air flows, H.V.A.C., L.V., electronics, sound, TV, lighting, elevators, boilers, pumps, etc.  具备有关水处理、机械、制冷机、通风、空调、弱电、音响、电视、灯光、电梯、锅炉、泵等方面的知识。To be capable for maintenance of all hotel building services including air- conditioning, ventilation, refrigeration, electrical installation, lighting system, plumbing system, boiler, laundry, kitchen, lift, fire protection, escalator, sound system, TV system, etc. 能够对酒店的设施设备进行维保,包括空调、通风、冷库、电力安装、灯光系统、泵、锅炉、洗衣房、厨房、电梯、消防、扶梯、音响系统、电视系统等。Possess knowledge of the requirements of government regulations and technical rules. 了解掌握政府的要求和技术标准。To be capable of following specifications for hotel services. 能够执行酒店服务的要求。Possess knowledge of energy conservation. 有节能方面的知识。To be capable of training the Engineering team member. 能够对工程部的员工进行培训。Required Qualifications 必要的资历要求:Should have at least 10 years experience in hotel/building services or other appropriate Engineering field. 应至少具有十年酒店的工作经验或其他有关的工程领域。Should have at least 5 years chief engineer position or assistant chief engineer position working experience in five stars hotel. 应至少具有三年以上五星级酒店总工程师职位或五年以上副总工程师职位工作经历。 Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 1万-2万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

确保完全实施与会议宴会销售、会议宴会策划、收益及市场营销相关的所有凯悦会议宴会标准。To ensure all Hyatt Events Standards relating to Event Sales, Event Planning, Profitability and Marketing are fully implemented.与市场营销总监及餐饮总监保持密切的合作,协助制作和定期更新部门的预算。To assist with the preparation and regular update of the departmental budget, closely cooperating with the Director of Marketing and the Director of Food & Beverage.协助制作年度市场营销业务计划,确保部门目标完全致力于实现酒店目标及满足职员的需求。To assist with the preparation of the annual Marketing Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and the needs of employees.确保会议宴会团队的成员交叉销售和追加销售其它酒店设施和服务及其它凯悦酒店,以不断地使收入和利润最大化。To continuously seek ways to maximise revenues and profits by ensuring members of the Events Team cross sell and up-sell other hotel facilities and services.以专业的方式策划日常的电话销售活动,以发现新的商业机会。To professionally devise routine telemarketing activities to identify new business opportunities.确保建造一个令人印象深刻的会议宴会走廊,展示给潜在的客户。To ensure an impressive Events Gallery is available to show prospective clients.确保所有职员积极地交叉销售其它凯悦酒店。To ensure all employees are actively cross selling other Hyatt properties.制作并分发年度会议宴会市场营销计划及促销日历,并确保实施所有规划的销售和市场营销活动。To create and communicate the annual Events marketing plan and promotional calendar and ensure all planned sales and marketing activities are implemented.在年度业务规划过程开始之前,提出与会议宴会会场技术相关的升级建议及相关的展示盘、布草和桌面配件投资建议。Prior to the annual business planning process, make recommendations regarding upgrades to event venue technology and suggested investments in show plates, linen and table top items.

薪资: 1万-2万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:山东-聊城 食宿:提供食宿

岗位职责参与制定部门年度预算、酒店营销计划、经营计划以及财务计划。 创建并执行销售计划,推动客房入住率明显上升,增加平均房价,提升业务量,提升餐饮和宴会销售。 准备每月报表和销售预测,分析当前和潜在的营销趋势,规划各种活动增加营收与市场份额,并监督员工工作绩效,确保业绩超出原先制定的营收计划。岗位要求1.大专以上学历,有相同岗位工作经验2年以上。熟悉酒店领域的销售工作。2.在当地有一定的客户群。3.有较强的团队合作意识,及强的团队领导能力。 4.熟悉公关营销部的业务,能协调各岗位的工作。 5.形象气质佳。

薪资: 1万-1.6万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

Job Summary:岗位概述:The Chinese Executive Chef is responsible for the operations of Chinese Kitchen and report to the executive chef. He is responsible for the delivery of the highest standard of food quality as per Sheraton  standards and procedures. Ensures that all food in the hotel, whether cooked or uncooked is consistent in terms of quality, taste and presentation as agreed with executive chef. Ensures preparation of food produce superior meals within budget parameters, which will result in a profitable food operation. He plans meals, supervises and coordinates the work of chefs, cooks and other kitchen associates. He is also to be familiar with competitive operations with regards to pricing, quality and merchandising.中餐行政总厨要负责中餐厨房的日常操作,确保饭店内食品,成品或半成品保持一贯质量、口味及外观。在预算范围内提供高质量食品并保证利润。计划出品并管理、协调主厨、厨师及其他厨房员工的工作。同时也要关注竞争对手的食品、价格及质量。员工福利月休八天,包食宿(宿舍全天热水、免费WIFI、空调、洗衣机)上下班有免费员工班车接送,所有员工均购买五险一金工作满年均可享有5天年假和5天奖励假共10天带薪假期酒店完成当月预算,员工当月可享有绩效奖金工作满一年可免费住喜来登海景客房一晚(含双早)每年可为直系亲属申请免费宿舍探亲房福利,最长可达15天员工享有本酒店餐饮五折,集团姐妹酒店优惠客房价和餐饮折扣多姿多彩的员工活动,工作以外让你放松身心,调节压力,享受生活全面完善的培训系统,给每员工提供多方面的岗位技能培训强大的集团力量,提供集团内30个品牌,全球超过6000+姐妹酒店的内部调动机会

薪资: 9千-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

KEY RESPONSIBILITIES主要职责1.Determines operational policies and standards on all Food & Beverage matters of hotel level.制定与餐饮相关的制度和标准。2.Establishes standards of food & beverage sales, trends and inventories.建立标准的餐饮销售,趋势和目录。3.Recommends changes or innovations in policies, procedures and equipment.不断的改进制度,程序和设备。4.Confers with management on reports, forecast budgets, policies and future planning.在报告,预算,政策和未来计划上与管理层协商。5.Reviews price, sources of supply, food & beverage sales, trends and inventories.查看价格,供货来源,餐饮销售,趋势和清单。6.Ensures top quality food and service to have complete guests’ satisfaction.确保优质食品和服务使客人满意。7.Informs management on sales submits monthly financial statements and comments on the operation.在月底每个管理人员提交财务报表和提出意见。8.To work closely with CDT and mgmt. team to come out the annual F&B business plan to ensures that goals are achieved as outlined in the profit budget.与商务发展部和管理层一起,制定出全年的餐饮商业计划,以确保可以达到预算利润目标。9.To work closely with MarCom team to come up the Marketing plan for F&B;与市场传媒经理一起商讨和确定全面的餐饮推广计划;10.Ensures that all licenses for the entire department is approved and available.确保所有执照已经申领完成。11.Prevents description of the department by overseeing all supplies and service.对供给和服务做出提前监督。12.Meets purveyors to learn new products or methods.和承办商见面学习新产品的使用。13.Ensures that a training program is available and followed.确保培训计划按要求准时执行。14.Ensures that all employees are trained to a Accor standard.确保所有员工达到雅高酒店国际标准。15.Review departmental programs to ensure development of future departmental heads.查看部门计划,来确保部门未来领导人的发展。16.Review regular career paths with the General Manager and Director of Operations.与总经理和运营总监回顾规则事业。17.Keeps him aware of what the competition is doing the makes sure prices comparisons up-to -date at all times.了解直到今日的所有竞争对手在产品、价格和服务等各方面的最新动态。18.To conduct monthly market survey with percurement and mgmt. team to know the most updated food concept in the market place and adapt to own hotel, to maximize the revenue;每个月与采购部和管理层一起,了解市场最新的菜品,并在酒店实现产品更新,以实现利润最大化;19.Maintains the highest standard of personal professional image, conduct, knowledge and skills related to the job responsibility.维护最高的专业个人形象。20.Establishes & maintains effective employee relations at all times.建立和维护员工关系。21.Participates in, or executes, any other tasks that may be assigned by management within the scope of the companies’ business.参与和执行与企业相关的一切工作。22.Maintains professional business confidentiality.保护商业秘密。23.Participates in, or executes, any other tasks that may be assigned by management within the scope of the companies’ business.参与并执行任何酒店商务活动范围之内的工作任务。24.Food & Beverage mission is established and instilled in all team members.餐饮部的工作使命,在所有员工当中被建立并贯彻。25.Keep the Safety & Security as the first priority for any decision-making on daily routine;在任何时候,将安全和保障放在日常工作的第一位;26.Keep on learning the risk mgmt. knowledge and conept to demonstrate on daily routine to minimize any potential risk in Health Club;保持学习集团关于风险管控方面的知识和技能,并与团队成员分享和实践,以降低我们日常工作中的风险;27.Execute the project responsibilities in the hotel project team(s).加入酒店的项目工作组时,认真履行相应职责。Specific Job Knowledge, Skill and Ability工作技能技巧要求:1.Very good English skills (written & verbal) 精湛的英语口语及书写能力2.Computer operation and familiarity with some software packages, including Spreadsheet programs精通计算机程序,熟知软件及电子表格系统3.Good leadership skills / good training skills / strong organization skills 领导才能 / 培训技巧 / 组织能力4.Open minded and outgoing personality 开朗及外向性格Required Qualifications 必要的资历要求:1.University Degree or Diploma Holder. 大学毕业.2.Technical course in F&B management. Minimum 3 years full time course. 3年的餐饮技术管理课程.3.At least 3 years working experience in a similar position in 5 star hotel. 至少3年以上五星酒店相关工作岗位经验。Preferred Qualifications 更高的资历要求:1.     Ability to be resourceful, creative and maintain flexibility. 具有策略性、创造性及灵活性。2. Other operations department management and labor related experience preferred. 有其他运作部门工作经验者将被优先考虑。3. Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 1万-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:提供食宿

岗位职责1.全面负责酒店计算机管理系统,确保系统正常运行。2.负责与其他电脑使用部门之间的协调工作。3.负责及时解决电脑系统中出现的故障和问题。4.制定电脑室人员的岗位职责、管理条例及在酒店紧急状态下的应急措施等,督导属下人员认真执行。5.检查酒店电脑系统数据备份,确保数据的安全和有效的保存。6.设立酒店电脑系统的档案,并负责档案的管理。7.掌握电脑业的发展动态,为酒店电脑系统的管理提出有效的建议。岗位要求1.熟知酒店各项电脑管理系统的原理。2.具有较强的分析和解决专业问题的能力、预警能力、做正确事的能力和语言文字表达能力3.一定的组织管理协调能力。

薪资: 9千-1.5万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

Job Description岗位职责/职位描述1.Ensure successful commercial strategy is laid out in terms of space (rooms, banquet, restaurants) availability.根据空间(房间、宴会和餐饮)的可用性确保有效的商业战略。2.Controls are applied to achieve a maximization of rooms’ sales and revenue for the hotel. Ensure availability is reviewed as per required standards and all restrictions are recorded.适当调节以保证酒店房间销售和收益的最大化,按照必需的标准执行并记录所有的规定。3.Responsible for meeting, exceeding and maximizing the revenue potential goal of the hotel.负责酒店达到、超过和最大化酒店的潜在收益目标。4.Ensure the department operates with a sales attitude and all personnel are aware of Sales opportunities within the hotel that will assist with the maximization of revenue.保证部门运营一直保持良好的销售态度,所有人员都掌握酒店范围内的任何销售机会,以确保收益的最大化。5.Maximizing occupancy/room rate at all times, implementing an effective rate structure and maintaining a consistently high standard of operation customer service within the group and individual reservations department, has a direct line of authority over all reservations sales agents within the hotel and a liaison role with sales and all other departments.实现最大程度的市场占有率,执行最有效的价格机制,在个人和团队预订团队中始终坚持高标准的客服理念,直接领导所有酒店预订部人员,并在销售部与其它部门间起到联络作用。   6.Maintain a consistent selling strategy across IDeaS Yield, Fidelio Front Office, Delphi and HILSTAR, ensuring maximum use of availability controls in all systems.通过IDeaS Yield,Fidelio Front Office, Delphi和HILSTAR系统保证稳定的销售战略,保证对所有系统有效性控制的最大化控制;保证所有正在进行中的控制系统的准确记录。7.Maintain accurate ongoing records of controls applied to all systems.保持所有应用控制系统记录的准确性。8.Pro-active evaluation of availability controls, recommending necessary strategy changesto CD.积极进行有效性控制的评估,并就战略改革向商务总监提出建议。9.Chair wrevenue meeting.主持收益会议。10.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要 ,该部门有权更改或补充该职位描述。11.Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。Job Specs职位要求1.Bachelor Degree and above.本科学历以上。2.At least 2 years working experiences in revenue field as Revenue Manager or Director with knowledge in total revenue management.2年以上收益管理经理或总监级别工作经验,具备全面收益管理知识。3.Fluency in level of English and conversational,Mandarin;Preferably speak fluent Cantonese..中英文流利,最好熟练掌握粤语。5.Excel in Opera, experience with IDeaS system will be an advantage.精通Opera系统,会使用IDeaS收管理系统者优先。6.Good presentation skills良好的展示报告能力。

薪资: 1万-1.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-福州 食宿:提供食宿

同等岗位工作经验

薪资: 1万-1.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:福建-福州 食宿:提供食宿

同等岗位工作经验

薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:山东-聊城 食宿:提供食宿

为酒店管理层准备各项预测、计划和部门生产报告。 参与准备酒店年度预算,并设定部门目标。 对所有在餐饮运营中制备和销售的菜品进行精确的成本核算、记录并及时更新。处理厨房日常事务,计划并分配工作,为每个员工设定绩效及个人发展目标。为员工提供教导、辅导并给予定期反馈,帮助解决各种员工矛盾,提升员工业绩。 遵照品牌标准、服务行为及政府法规教育和培训所有团队员工。确保员工获得恰当培训,并配备完成工作所需的各种工具和设备。 通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。协助销售、餐饮和宴会部员工组织宴会、派对和其它特别活动。 根据公司规定和政策,对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。 获取宾客反馈,不断提高食品品质及出品质量。 协助发现并解决客户有关厨房服务的疑问和问题。 协助餐饮总监设计菜单、餐饮搭配、餐桌布局及装饰等。 确保所有菜品制作和出品均符合配方要求和相应标准。 为所有的餐饮分部门、酒吧及餐饮宴会活动设计菜单和主题。监督本地竞争对手动向和行业趋势。 维护相关流程,确保食物与酒水产品、库存与设备的安全及以恰当储存。及时订购补充物资,避免浪费,防止偷盗。 确保所有的餐饮设施和储藏室运行情况良好、定期清洁。 遵守政府法规、品牌标准及酒店或公司的政策与操作流程。

薪资: 1万-1.2万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:提供食宿

岗位职责1.主持保安部日常工作。2.组织全体保安员高质量地完成酒店的安全保卫工作,确保酒店人、财、物的绝对安全。3.制定安全管理制度,消防预案,突发事件应急预案。4.开展“防火、防盗、防破坏、防爆、防突发事件”的“五防”安全教育、法制教育。5.发现消除安全隐患,指挥重大活动的现场安全工作。6.保障员工和宾客的生命安全,注重对酒店经营部位和要害部位的安全管理。

薪资: 1万-1.2万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:广西-南宁 食宿:提供食宿

岗位职责1.更新改造计划且督促执行,保证酒店设施不断完善,始终处于正常、完好状态。         2.负责工程部的节支运行、保证酒店最大限度的节能、节支。                    3.根据营业情况和气候及市场能源价格情况,提出节能运行的计划。 4.负责协调和酒店相关的市政工程等业务部门的关系,以获得良好的外部环境。                               5.分析工程项目报价单,对完工的项目组织人员进行评估和验收。                      &岗位要求1.大专以上文化程度;2年以上高星级酒店同岗位工作经验。2.必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理,熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。3.能充分领会上级的经营意图,正确处理上下级之间、部门之间的关系,并能组织和指挥工程部各项工作计划的实施,确保工程部的正常运转。    4.有强烈的事业心与责任感,有较强的自学能力和适应性,秉公办事,不谋私利。

薪资: 1万-1.2万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:面议

§Act as a project leader, think out-of-the-box,seek cross-border cooperation with luxury brand, third party and art gallery,etc. and plan, organize and manage PR events and marketing campaigns.§To develop PR & media strategy, makeeffective plans to strengthen brand positioning and sustainably increase brandexposure.§Responsible for press release and relativepublic collateral production and distribution along with brand guideline.§Responsible for digital and social mediacontent, and have high standard on writing both in Chinese and English and goodvisual aesthetics. §The candidate should be innovative, passionateto discover destination culture, food and art, etc.Experience of working for art, design, luxuryretail and PR agency will be preferable.Required strong oral and written communicationskills.

薪资: 1万-1.2万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:提供食宿

岗位职责1.负责部门营运管理工作,实施营销计划,督促完成各项任务; 2.负责建立部门内各项规章制度以及各部门的协调工作; 3.组织和实施员工的服务技术培训工作提高员工服务水平;4.建立良好的对客关系,积极认真地处理宾客的投诉,保证最大限度地满足宾客的需求,提高服务质量;5.掌握水疗各项业务标准化操作程序、知识、了解顾客心理和推销技巧。

薪资: 1万-2万 经验:不限 企业类型:国际高端酒店/5星级
地区:山西-太原 食宿:提供食宿

1.确保所有的维修、预防性维护工作按计划执行,并负责酒店和员工的培训。2.全面负责控制能源成本,并领导节能委员会。不断帮助员工建立节能意识并鼓舞创新节能措施的推出。3.落实和执行雅高集团的政策和标准程序。4.与当地的权威执法部门如:消防局、卫生防疫站、环保局、广播电视局、煤气公司、供暖公司、电业局、自来水公司、劳动局等保持良好关系。5.建立、执行及完善维修工作程序,确保日常维修工作的顺利进行。维修工作程序包括申请、报告、分配、时间安排、跟进、成本计算、沟通、回馈及维修记录保存。1.Ensure that all repair and preventive maintenance are carried out on schedule. Be responsible for training of hotel and staff.2.To be overall responsible for the control of energy cost and to be the leader of energy saving committee for constantly building the energy saving awareness and inspiring energy saving measures.3.To ensure that all Accor Hotel polices & procedures are followed and implemented accordingly.4. To establish contact and good rapport with local authorities; fire bureau, health & hygiene, environment protection, AV control, gas supply, steam supply, electricity, water supply, labor bureau etc.5.To develop, implement and maintain work order system to address routine repairs. Work order procedures developed must address requesting work, reporting work, recording, assignment planning, scheduling, execution, follow up, cost center accounting, communication , feedback of work done and historical record keeping.

薪资: 9千-1.1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Assist in leading, directing and motivating sales team through all necessary sales actions and programs to achieve and excel the annual budget targeted.指导销售队伍的方向并通过采取所有需要的销售行动和程序来达到并超过预期目标。 Assist DOSM in directing each Sales to meet objective and targets.协助市场销售总监指导销售员工明确目标、目的。 Apply yield management for maximum revenue.采取横向销售管理体系以争取最大利润。 Promote and sell hotel to be the most popular meeting/banquet venue while concentratingon room sales, maximally utilize all the meeting/function rooms and achieve the highest r evenue desired and targeted.宣传及积极销售酒店使之成为热度最高的宴会,会议举办酒店,以此争取房间的销售,最大限度地利用会议及多功能厅的设施设备,以取得所预计的最高收益目标。 Supervise subordinate staff in handling meeting group request and order forms in details avoiding miscommunications that guests are served to the most satisfaction.监督指导下属员工掌握会议团队的需要并填写好团队订单,为客人提供最为满意的服务。 Monitor overall account business performance and ensure all account files are updated监督所有商业客户活动并保证所有客户档案及追踪系统得到及时更新. Ensures that all new clients have no negative credit references.确保所有新客户均无良信用的记录。 Monitor and administer the hotel Sales Department budget on a monthly basis.监控销售部的每月预算。 Responsible for expenses control and its effectiveness to obtain maximum sales revenue at minimum costs.负责控制开销,以期以最少的花费获得最多的销售收入。 Lead sales subordinate staff by implementing the joint call program and providing guidance and direction on the development and execution of customer interviews and action plans.通过执行销售拜访计划、对客户拜访及实施计划提出建议,为下属提供指导。 Assist in conduct training to new staff.协助新员工的培训工作。 Assist DOSM in carry out sales plans by leading sales team with efficiency and proper training.协助市场销售总监领导销售队伍实施销售计划并给予正确、有效的培训。 

薪资: 9千-1.2万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:辽宁-大连 食宿:提供食宿

1.提供高质量的食品,并严格执行摆盘标准。2.在酒店运营之中保持HACCP各方面要求。3.与管事部紧密的工作关系确保高质量的清洁和最低程度的破损。4.采购原材料并控制成本。5.协调、组织和参与和厨房有关的所有产品的制作,检查并依照零点菜单和每日菜单,季节特供菜单。时刻保持预先设置菜单的标准,份量和成本。6.时刻保持自己和所管辖的员工的纪律性和适当的操作。并且检查个人卫生、操作台及厨具的整洁卫生。知道污染食品的危险并定期检查。7.管理培训和确保所有员工在上岗之前具有该岗位合格的资质。8.有创新性,有丰富的烹饪、菜单设计和食品促销的经验

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

Primary Responsibilities 主要职责 Professional Techniques / Production    专业技能/产品· Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand.                                                                                根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴· May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized视活动或餐饮提供方式而定,可能需要在客人面前在餐厅内准备食物。· Ensures that dishes are well presented, of a high standard and at the right temperature.                             确保在合适的温度下,高质量、高标准的呈现菜肴。· Delivers dishes in good time to suit guests' wishes.适时提供菜肴, 以满足客人的期望· Depending on the hotel, may be asked to receive deliveries, check and store merchandise. 根据酒店要求而定, 可能需要参与收货、检查及贮存货品。· Organizes his/her work and timing to suit fluctuations in guest numbers and special events.根据客人数量和特殊活动的变化,合理安排他/她的工作和时间。 Team Management and Cross-departmental Responsibilities  团队管理和跨部门责任 · Evolves working methods in line with brand philosophy.   工作方式符合品牌理念· Develops team spirit and motivation by creating a good working atmosphere.                                               通过营造良好的工作氛围来培养团队精神和提高团队积极性。· Organizes and supervises the work carried out by commis chefs and apprentices in the area under his/her responsibility.   管理和监督所属范围内的厨师及厨工的工作。· Informs the team about cost optimisation and the reduction of raw material wastage; tracks implementation.告知团队关于节省成本和减少原材料的浪费,并跟踪实施。· Trains commis chefs, apprentices and interns to a high standard.                                                            培训厨师,厨工及实习生,以提高其工作标准。· Attends meetings and briefings for kitchen talent.  参加厨房的会议及例会。· Have good working relationships with the other hotel departments.  与酒店其他部门保持良好的合作关系。 Management and Administration  经营管理 · Is actively involved in meeting the department's targets.            积极参加部门会议并达到部门目标。· By following the cooking instructions to the letter.                     严格遵照烹饪说明完成工作。· By avoiding waste and loss of food items.                                 避免食物的浪费和损失。· By respecting the procedures and internal audits applicable in the hotel.                                                    尊重酒店内部审计流程。· Helps conduct inventories.                                                        协助进行库存盘点。 Hygiene / Personal Safety / Environment    卫生/个人安全/环境 · Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations.                                                                                                      始终遵守HACCP的要求,确保工作场所保持清洁和食品安全。· Respects the instructions and safety guidelines for the equipment used.                                                     严格遵照说明及安全指南使用指南,操作厨房设备。· Applies the hotel's security regulations (in case of fire etc).  适用于酒店的安全条例(以防火灾等)。· Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

Primary Responsibilities主要职责 · Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset. 作为经理,行为举止要符合酒店和品牌的标准。· Carries out and coordinates the organization, preparation, production, presentation and assures the high standard of culinary services offered to guests.  执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。· Makes suggestions for improvement.    提出改进建议。· Manages all kitchen personnel and adapts management practices to the brand culture, working methods, communications, recruitment etc.   管理所有厨房人员的调配,采取与品牌文化、工作方法、沟通、招聘等一致的管理方式。    · Helps subordinate develop their skills to the best of their ability and provides support for career development.                    帮助下属提高他们的技能并为他们的职业发展提供支持。· Is responsible for food hygiene, safety and quality in the hotel.    对酒店食品卫生、安全及食品质量负责。· Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).  遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。 Administration 行政· Conducts immediate inspection and corrective action should there be any complaints on food quality or presentation in the outlet or banquets and reports incident to Executive chef/respective chef de Cuisine.在餐厅或宴会如有对食品质量或摆盘的任何投诉,应立即检查和纠正,并向行政总厨/厨师长汇报。· Attends all scheduled meetings, briefing and training sessions required of the position.参加所有预定会议、简报和要求参加的培训课程。· To be aware of functions, new promotions or any other relevant information and inform the kitchen Ambassador as required.了解会议信息,新的促销活动或其他相关信息,并通知到相关的厨房人员。· Ensures that all Ambassadors are at work on time according to the roster.确保所有人才根据排班按时工作。· Check that all Ambassadors have completed their time sheet/ cards.检查所有人才的工作时间记录表/刷卡记录。· Accomplish requisition for food and operating supplies for his/ her section & department.根据部门食材和操作需求,做好申请工作。· Responsible for final authorization and approval of all vacation leave, Extra-Off Form, Overtime Request and such likes among all his subordinates.负责最终的授权和批准其所有下属的假期, 其他形式休假,加班要求等类似的休假。· Prepare spoilage/ breakage report for his/ her section.为他/她的部门准备损坏/破损报告。· Responsible for supervising the activities of the Chefs de Partie in the performance of their jobs, ensuring maximum productivity.负责监督厨房主管们的工作表现,确保生产力最大化。· Responsible for providing functional assistance to the kitchen cooks during operations.操作过程,负责提供给厨房厨师功能性的协助。· Responsible for follow up in the consistent implementation of standard food preparation and presentation established for the outlets and banquet.负责跟进餐厅和宴会中食品的摆盘与制定的食物的准备标准的一致性。· Responsible for monitoring and controlling consumption of energy, fuel, water, gas and other supplies in relation to operation.负责监督和控制能源、燃料、水、天然气和其他与运营相关物资的消耗。 · Responsible for the compliance in cleaning schedule to maintain sanitation and hygiene in his/ her section as per FSMS/HACCP & department standards.按照食品安全管理体系和危害分析关键环节控制点及部门标准,按照清洁时间表执行,保持他/她部门的环境卫生和个人卫生。· Responsible for ensuring sufficient manpower to suit volume of business in his/ her section.负责确保部门足够的人力,以满足经营所需。· Responsible for ensuring availability of fresh food supplies and other operating supplies to operate his/ her section in the kitchen.负责确保厨房新鲜食品的供应和其他操作用品的供应。· Responsible for the proper handling, maintenance and working condition of all equipment in the section.负责本部门所有设备的准确操作,维保和设备所需的工作条件。· Performs other related duties & special assignments as required by immediate superior.执行直属上司要求的其他相关职责和特殊分配的工作。· Inspects all perishable & other food items received daily and ensure proper storage of these items.检查所有易腐食品&每日收货的其他食品,并确保合理地存储。· Check plate & buffet presentations to ensure quality standards, recipes and presentation are achieved.检查餐盘&自助餐摆台以确保达到质量标准、食谱以及摆台要求。· Supervises the preparation, production & presentation of all food items in his section to monitor and maintain the quality at all times.监督在他部门的准备工作,出品和所有食品的摆盘,监管和保持质量。· Controls spoilage and food waste and keep it to minimum levels.控制腐坏和食物浪费,降至最低。· Inspect all fridges, storage areas and work areas in his section regularly, to ensure all items are in working order and that all items are stored safely.定期检查在他部门的所有冰箱、存储区域和工作区域,确保所有设备有秩序地工作,所有物品都安全地存储。· Co-ordinate mise-en-place production required from other sections to ensure availability.协调其他部门确认物品的可用性,做好出品的准备工作。· Create new and innovative products, dishes, plate and buffet presentation.有创意的创新食品、菜品、摆盘和自助餐台摆台。· Has high knowledge of all preparation concerning ingredients, cooking techniques and presentation in all areas of the kitchen熟练掌握厨房所有领域有关食材的准备工作,烹饪技巧和摆盘展示。· Check all mis-en-place is sufficient in quantity and completed at the prescribed hours.检查所有工作所需物品的数量是否充足,并确保在规定时间内完成。· Knowledgeable on the principles of cooking for both international and local cuisine.掌握国际和当地美食烹饪的原理。· Complies with cost control procedures for food preparation.按照成本管控原则,准备食物。· Capable of preparing standardized recipe cards.具有准备标准化食谱卡的能力。· Conduct monthly food inventory of the kitchen with the Finance Representative.每月与财务代表盘点厨房的食物库存。· Checks storeroom requisition and market list before seeking for final approval of the Executive Chef/Executive Chinese Chef & Executive Sous Chef.在征询行政总厨/中厨行政总厨和行政副总厨最终批准之前,检查库存申请单和市场清单。· Operating Food Cost. 成本控制。· Cleanliness, sanitation and hygiene.清洁,环境卫生和个人卫生· Perform related duties and special projects as assigned.履行相关职责和被分配的特殊项目 Financial and Revenue Responsibilities财务及收入职责 · Implements an effective program in maintaining the ideal food and labour cost of the whole department.实现一个维持理想的食品和整个部门的劳动力成本的有效程序。· Supervises the function of all kitchen talents, facilities and costs, hence contributes to maximizing the overall Food and Beverage department profit.监督所有厨房厨师的工作、设施和成本,从而达到整个餐饮部利润的最大化。 Learning & Development and Talent & Culture 学习与发展和人才与文化· Ensure wherever possible that ambassadors are provided with a work place free of discrimination, harassment and victimization确保提供给人才一个没有歧视、骚扰和危险的工作环境。· Treat complaints of harassment and discrimination promptly and confidentially.及时并且保密地处理骚扰、歧视的投诉。· Treat customers and colleagues from all cultural groups with respect and sensitivity.尊重及灵敏地对待来至不同文化群体的每一位客人和同事。· Identify and deal with issues which may cause cross cultural conflict or misunderstanding.识别和处理可能导致跨文化冲突或误解的问题。· Develop formal training plans and conduct on the job training sessions for kitchen talents together with Department heads and sous chefs in kitchen.为厨房初始,部门主管和助理厨师,制定正规的培训计划,开展在职培训课程。· Identify training needs at the kitchen Department, develop & implements training for the Kitchen department talent.明确厨房部门培训需求,对厨房厨师发展并开展培训。· Interviews, orients and hires talents for the kitchen Department.面试,确定职位及雇佣厨房厨师。· Coach, counsel and disciplines kitchen Department in accordance to the Hotel's policy.按照酒店的政策,指导、劝告和训导厨房厨师。 Customer Service宾客服务 · Provide training to support quality standards to ensure a luxury guest experience.提供培训从而保证质量标准,确保奢华顾客的体验经历。· Greet and be generous to all guests and colleagues and always willing to offer the assistance.热情大方地回应客人及同事,并乐于助人。· Maintain talent relations.维护好与同事间的关系· Strictly follow and practice our Standard Greeting.严格遵循和实践我们的标准的问候方式。· Highly conversant in both the local language and English.善于运用当地语言和英语进行对话。· Interact with Guests.和客人进行互动交流。                                                                                                                                         Management and Leadership of the Kitchen Team管理、领导厨房团队 · Modifies working methods to comply with the brand philosophy.与品牌理念一致的工作方法。· Passes on information to other departments and to his/her team; receives information, trickles it down etc.     传递与接收其他部门的相关信息。· Ensures that the associate under his/her responsibility behaves and is dressed to the highest standard.                            确保在他的管理下的同事,仪容仪表举止行为等时刻表现出最好的状态。· Develops team spirit and motivation by creating a good working atmosphere.  通过营造良好的工作氛围,以提高成员的团队意识和积极性。· Prepares the work schedules for the team (days off, holidays & replacements). 安排团队的工作排班表(包括正常轮休,假期和替换)。· Organizes working meetings for the team.   组织团队工作会议。· Helps prepare and implement the training plan for the department. 帮助准备和实施部门培训计划。· Recruits team talent and occasional temps as necessary.    招聘团队需要的人员及临时工。· Carries out annual performance appraisals for subordinate.    对下属施行年度绩效评估· Check that work is organized for maximum efficiency for the whole kitchen.    检查工作组织规划的合理性,以最大限度地提高整体效率。· Organizes the kitchen in line with activity forecasts.合理调配人手,最大限度满足活动预期的要求。· Integrates, trains and supervises apprentices, Commis Chefs, dishwashers and Chefs de Partie                                    整合、培训和监督学徒、厨师、洗碗工和厨房主管的工作。· Helps subordinate develop their skills to the best of their ability and provides support for career development.                    帮助下属提高他们的技能并为他们的职业发展提供支持。· Ensures the whole team is fully involved and motivated, by taking every person's needs into consideration.通过考虑每个个体的需求,确保整体团队成员的充分参与和激励。    · Manages the team's work schedule in compliance with social legislation.   管理团队的工作进度,并符合当地的社会与法律· Ensures that the talent under his/her responsibility behaves and is dressed to the highest standard.                              确保在其的管理下厨师,时刻保持最好的状态。Knowledge and Experience知识和经验 · Vocational certificate or diploma in professional cuisine      持有烹饪专业资格证书· 3 to 5 years of experience     3到5年的相关经验· Acknowledged managerial skills      具有相关管理技能· Perfect knowledge of HACCP guidelines       了解,熟悉HACCP知识· Computer literate in the Windows environment     熟悉电脑操作知识· Languages: fluent in the national language, knowledge of English recommended.语言要求:中文熟练及懂英语更佳

薪资: 8千-1万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

This position has as its key objective the continual improvement of the Guest Experience and Online Reputation of the hotel, monitoring performance and guest feedback, being the Voice of the Guest at the hotel, supporting GM and HODs on achieving positive results and defined Guest Experience targets. She/he will ensure full compliance of the Brand Assurance Program and Operational Brand Standards at the property, the implementation and follow-up of brand and quality programs, including related training programs, with the aim of ensuring brand consistency while supporting optimal guest experience and increased satisfaction.该职位的主要目标是持续改进宾客体验和提高酒店网络声誉,宾客反馈意见管理,成为酒店宾客之声,支持酒店总经理及部门经理实现酒店目标取得优异成绩。他/她将确保酒店完全按照品牌承诺及标准经营,品牌及质量项目的实施及跟进,包括相关的培训计划,目的是确保品牌的标准统一性以支持良好的宾客体验并提高客人满意度。Primary Responsibilities 主要职责1· Leads and supports all Guest Experience initiatives at the property.领导及支持酒店所有宾客体验项目及方案。2· Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all talents on the importance of guest experience.支持总经理在酒店推行以服务客人为中心的理念,让所有人才理解并提高意识认识到宾客体验的重要性。3· Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders (at a minimum once a week).每天回顾宾客之声的状态以及客人的反馈意见,识别动态以及分析出需要改进的地方定期与相关负责人分享跟进(至少每周一次)。4· Represents Guest Experience / be the voice of the guest daily at the morning briefing with updates and highlights points for improvement and guest praise.每天早会分享最新的宾客体验/宾客之声的内容,并强调需要改进的地方以及分享宾客对酒店的表扬。5· Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new Department Heads/Managers within the first month of employment.与新入职人才分享宾客体检管理的内容,并确保在一个月之内完整地给新入职的部门总监/经理进行分享。6· Conducts a weekly Guest Experience meeting with individual Department Heads, communicates performance, supports and pushes Management Action Plan efforts.每周组织一次部门总监开有关宾客体验的会议,目的是讨论宾客体验结果,支持并推进管理层作出相应的行动计划。7· Reviews and communicates the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders.回顾与沟通新品牌所有的新标准/质量计划对相关人员有一定的效力影响。8· Conducts regular property self-assessments on the Operational Brand Standards and other quality programs (at a minimum 4 times per year).对于酒店品牌标准的运营和其他质检项目进行定期的自我评估(至少每年4次)。9· Works with and supports Department Heads to prepare for LQA Brand Assurance audits. 支持部门总监并一同准备酒店LQA品牌审计。10· Participates to the annual revision of Operational Brand Standards with Regional/Global teams.参与区域/全球团队年度运营品牌标准的修复拟定。11· Leads and develops a team of Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.领导并开发酒店宾客体验团队成员来进行自我发展/自我评估,从而提出自我提升的机会及改进的方案。12· Conducts Brand Assurance refreshers training from time to time to all Department Heads.向各部门经理/总监定时开展品牌回顾培训。13· Champion the internal communication of guest experience related matters and updates to all Talents in the hotel.支持所有与宾客体验相关的内部沟通,进而提高大使在店的体验。14· Reviews MAPs proposed by each department post-LQA Mystery Visit and supports and follows up implementation by Department Heads.回顾各个部门关于LQA神秘访问的指导手册,协助部门经理跟进并开展执行。15· Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.直接与客人沟通以获得客人反馈,并寻找更多新的途径来获取住店客人的反馈。16· Work closely with Department Heads to assess service standards and delivery on a regular basis.与部门经理/总监紧密合作,定时评估服务标准。17· Monitors results of other quality management programs such as Resavision, iPerform for MICE, Hygiene audit and follows up action plans from the relevant Department Heads whenever necessary.如预订部,会议销售,卫生审计及相关部门经理/总监需要帮助时,指导其他质量管理系统的运行并跟进行动计划。18· Works in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g.  HOTSOS, VOG Trust You, Diversey, Signature…建立与所有外部伙伴的合作关系,以适用外部培训,例如:信息发布系统,客人之声,供应商,签名等等。19· Ensure the relevant teams and stakeholders respond to all Guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of negative reviews/feedback and at a minimum 50% of positive reviews/feedback).确保相关部门回应所有的客人反馈,例如:客人之声,GSS及各种社交媒体网站或旅游网站上的内容。(需回复100%的消极评论/反馈,在积极反馈/评论中至少50%的回复率)。20· Reviews and communicates best practices implemented in other LUB hotels, follow-up on implementation at the property when relevant.将其他奢华品牌酒店中好的范例进行回顾及分享,在本酒店中进行分析并借鉴执行。21· Attends Regional/Global Guest Experience meetings/training as required.必要时,参加总部/全球宾客体验会议/培训。22· Ensure adherence to the attached task list which provides a framework to the Guest Experience Manager’s role.      确保遵守作为客户体验经理角色框架的附加工作职责。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · The ability to manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happens.具有管理项目的战略能力,在实践和注重细节的过程中推动事件的进度。· Coordinate, communicate and get buy-in from the different stakeholders at various levels.协调,沟通和获得酒店不同级别的利益群体以及相关人员的支持。· The ability to influence stakeholders and support implementation of MAPs.对相关人员产生影响力并支持宾客体验管理系统的执行。· The ability to create and lead a guest-centric culture at the property.具有创造并引领客人为中心文化的能力。· Act as a role-model and inspire behavioral change.作为榜样来激励其他人的表现。· Be able to lead and foster innovation.能够领导变革。 Knowledge and Experience知识和经验 1· Bachelor’s Degree in Hospitality/HR or related areas酒店管理/人力资源或相关专业的学士学位2· Strong user knowledge of Microsoft Outlook and Microsoft Office tools熟练运用微软办公工具3· Experience in 5-star Luxury Hospitality required具有五星级酒店工作经验4· Strong background in hotel operations; (minimum of 5 years in hotel operations including at least 2 years of Duty Manager / Assistant Manager position)具有酒店前线工作经验(5年前线工作经验中至少需要有2年担任宾客关系经理或值班经理的职位)5· Strong experience with the setup and management of a Quality Management System对质量管理体系的建立及管理具有丰富的经验6· Experience in partnering and working closely with different stakeholders at various levels including Regional/Global teams与各个级别的相关团队成员包括区域/全球团队建立紧密的工作关系7· International experience, having worked in different continents and being sensitive to different cultures and ways of life具有国际酒店经验,对不同地域的文化以及生活有一定的感知。 Desirable Attributes要求具备的特质1· Perfectly fluent in English and local language, French or another language a plus掌握流利的英语及普通话,如会法语或其它语言则更佳2· Analytical善于分析3· Team player有团队精神4· Detail-oriented注重细节5· Innovative, creative创新及具有创意6· Digitally-oriented掌握操作计算机的能力7· Organized具有组织能力8· Accountable有责任心9· People-oriented以人为本10· Multi-disciplinary, multi-tasked能完成多项任务11· Passion for people and for best-in-class service热情待人并提供最好的服务12· Persistent 坚持不懈的品质13·  Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。  

薪资: 8千-1万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

Development  of all budgets, forecasts and schedules in line with the hotel business plan和酒店商业计划一致的情况下,提出并制定各项标准,回顾及规划  Implements guidelines,  policies, and procedures for those operating department为操作部门贯彻执行方针、政策、程序 Manage performance  issues that arise within the respective operating departments管理各个餐饮部门出现的问题     Interviews, selects,  trains, appraise, coaches, counsels and disciplines departmental  employees/managers according to company standards.按照公司标准面试、筛选、培训、评估、指导、心理咨询及处分等。 Ensures guest and  employee satisfaction, while maintaining market competitiveness and  exceptional financial performance.确保客人和员工满意度的同时,确保市场竞争力和最大化的收益。 Be an inspiration to all hotel staff to achieve  luxury levels of performance.激励员工并达到奢华酒店应有的标准。 Must be the example of  the Sofitel Values, brand standards, and a champion of grooming and appearance  guidelines. 必须作为一个索菲特大使,体现索菲特价值和品牌标准。 

薪资: 8千-1万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:广东-珠海 食宿:提供食宿

岗位职责:1. 餐厅所有的营运工作以及负责制订所有的服务标准、程序以及对员工的培训;2. 确保所有的员工都能向一般的客人和特别重要客人提供优质的服务;3. 协助餐饮总监制定各项餐饮推销计划与策略;4. 进行对客交流,积极推销餐厅产品及服务;5. 处理宾客的投诉,不断改善服务质量。任职资格:1. 具有大专以上学历,酒店管理或相关专业;2. 具有8年以上同等星级酒店管理工作经验;3.熟悉中餐厅全面运作运营,具备出色的沟通协调以及组织营运能力;4. 具有敏锐的商业触觉,善于制定中餐厅整体经验策略和营销方案;5. 有较强的公共关系处理能力和人际交往能力。

薪资: 8千-1万 经验:1年以上 企业类型:国际高端酒店/5星级
地区:国外-国外 食宿:提供吃

l 岗位职责: 为酒店客人提供餐饮服务,提供菜单,当客人要求推荐时可以解释菜单,确保餐厅区域始终保持清洁,可以搬运沉重的托盘,能够长时间工作,能够处理客人的投诉,主管临时交代任务等等。岗位要求:l  年龄&性别:35岁以下 ,男女不限l  经验要求:1年以上星级酒店宴会经验,能用英文进行交流。态度好 ,服从公司安排。五.福利待遇:l  底薪:  1300   新币/月;固定津贴:400新币/月。提供制服;提供工作餐。l  工作时间:44小时/周,每周6天。超44小时算加班。年假7天/年;14天病假/年,60天住院假/年,有医疗补助;

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