• 各厨房主管（中厨/西厨/西饼房） Chef de Partie

• 汕尾保利希尔顿逸林酒店
• 2019-12-09 00:13:15

目前空缺：西厨房冷菜主管；Position Summary职位概述：Prepares and cooks food according to standard procedures, recipe cards, photographs and given instructions. Assists the Sous Chef / Junior Sous Chef in training team members.Participates in product development and in controlling the smooth operation of the kitchen. Prepares and cooks food in all areas of the kitchen as and when directed. 根据工作标准、备料单、照片及上级的指示准备食物，协助厨师长/初级厨师长培训员工。参与提高食品质量，保证厨房运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。Specific Job Knowledge, Skill and Ability 工作技能技巧要求：1.Able to work with and to consume all products and ingredients.能够合理消耗所有产品和配料。2.Ability to set priorities and to complete tasks in timely manner.有能力按照事情的优先顺序按时完成任务。3.Working well in stress situations, remain calm under pressure and able to desolve problems.在压力下很好地完成工作，保持冷静解决问题。4.Able to work in an moist, hot and sometimes loud environment.能够在潮湿，热和不时吵闹的环境中工作。5.Must have a good knowledge of Western or Chinese cuisine to carry out the duties and responsibilities for the position in an efficient and productive manner. 具备有与本职位相配的中西餐烹饪知识，高效率，高质量完成本职工作。6.3-4 years as Head of Kitchen in 4/5 Star category Hotel or individual restaurants with high standards.三至四年厨房经验在四/五星级酒店的咖啡厅或很高级别的个体餐厅。7.Minimum requirements-High school graduate, Preferred – Completed Technical education in Hospitality or Culinary school .高中毕业，最好是专业烹饪学校毕业。

• 宾客服务中心主管 GSC Supervisor

• 深圳温德姆至尊酒店
• 2019-12-08 23:56:47

工作职责1.管理总机员工、负责总机的日常组织工作。2.有效地管理本市和长途电话设备及接线员处理电话,确保有效的总机服务。3.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。4.健全就酒店内部问讯资料。5.负责针对总机员工制定相应的培训计划并实施开展岗位要求1.大专以上学历，具备一定的英文口语及书写能力。2.至少有2年前台和服务中心工作经验，至少有1年同等五星级酒店工作经验；3.口齿清楚，音质优美，待人热情，工作负责。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准，掌握总机设备的操作程序，机器性能。5.能适应灵活的工作时间

• 送餐主管/领班 Room Service Supervisor/Captain

• 深圳温德姆至尊酒店
• 2019-12-08 23:56:47

岗位职责1.协助西餐厅经理分管送餐部，具体负责承接宾客预订房内的用膳工作。 2.认真做好宾客的送餐、收餐具工作。  3.听取宾客对房内用膳服务工作意见，并及时向上级汇报。4.与订餐员密切配合，保证宾客得到及时准确的房内用膳服务。 5.负责接受贵宾的水果通知单，并及时送上。6.负责整理房膳工作间，做到工作间清洁卫生。任职要求：1、会基本的餐饮服务英语，形象气质佳；2、至少有1年以上的相关工作经验，具备灵活应变能力；3、能吃苦耐劳，积极进取，愿意学习新事物；4、工作认真，态度端正 ，服从领导工作安排，有团队合作精神，为人谦和诚实。

• 空调工 HVAC Technician

• 深圳温德姆至尊酒店
• 2019-12-08 23:56:47

岗位职责：1.保证酒店空调设备正常运行；2.尽可能降低能源消耗, 降低运行成本；3.判断和排除系统中的故障；4.执行日常维护、保养和管理；岗位要求：1.1年以上同岗位工作经验，须持有操作证。2.熟悉掌握酒店对客服务的要求，以及水暖空调系统、给排水系统和辅件的基础知识。3.爱岗敬业，工作积极、主动；

• 大堂吧主管 Bar Supervisor

• 深圳温德姆至尊酒店
• 2019-12-08 23:56:47

岗位职责1.执行大堂吧上级领导的工作指令，并向其报告工作；2.坚持让客人完全满意的服务宗旨，带领班组员工按服务程序和要求，做好大堂吧的接待服务；3.掌握全班组员工的出勤情况，检查班组的仪容仪表，考核平时工作表现，定期向大堂吧经理汇报；4.随时注意大堂吧的动态，及时妥善处理发生的各种问题；5.做好交接班工作，并做好记录；6.掌握酒水知识，并能够调制鸡尾酒；7.制定酒水控制、安全、卫生等各项规章制度，并督导实施；8.检查大堂吧环境卫生及餐具卫生。岗位要求1三年以上星级酒店以上大堂吧管理工作经验；2.具有良好的组织能力及沟通协调能力；3.具有强烈的事业心和责任感，高尚的职业道德，良好的纪律修养；4.能够按服务标准进行工作，反应灵敏，机智灵活5.掌握一定的英语对话能力

• 市场传讯主任 Marcom Executive

• 深圳温德姆至尊酒店
• 2019-12-08 23:56:47

1.具体负责酒店公关策划及宣传工作；2.根据部门总监的指示，制定公关宣传计划，统筹酒店有关部门的经营推销活动；3.负责接待来访客人以及入住的重要客人和团队，参与组织安排酒店重大活动；4.负责酒店文字、绘画等宣传品、装饰品的编写、设计制作，监制发送及布置工作，定期检查上述宣传品及酒店内外招牌、广告的内容及质量；5.同政府接待部门、企业集团、新闻媒体、公关策划单位建立密切联系，积极争取承办会议、展览、新闻发布等重大活动，借助传播媒体和公众舆论提高酒店知名度和吸引力；6.建立公关工作档案系统和资料库；7.积极沟通酒店内部关系，沟通经营信息；岗位要求：1.大专以上学历，英文听说读写流利；2.能准确了解酒店对外销售方针、政策，通过对市场的了解，有计划地开展销售业务工作，在促销中，能灵活运用酒店的政策和价格；3.能够根据销售部制定的销售计划，结合所管辖地区的市场情况，提出切实可行的销售，并能协助市场营销经理制定适合该地区销售的具体计划；4.有较高的社交能力。

• Banquet Supervisor 宴会主管/领班

• 深圳温德姆至尊酒店
• 2019-12-08 23:56:47

岗位职责1.班组的日常管理(1)参加宴会厅经理召开的工作例会，了解每日的宴会安排情况并向本班组传达；(2)每日宴会前，根据宴会预定情况向服务员布置具体的岗位任务；(3)根据宴会预定情况，合理安排员工排班，保证所举办宴会能够合理、有序地展开。2.宴会的过程管理工作(1)在宴会厅经理的指导下，做好宴会设计、现场布置，督导服务员做好宴会前的摆台、清洁卫生、服务用具供应等准备工作；(2)督导服务人员按照客人要求提供优质服务并尽量满足客人的特殊要求；(3)督导服务员协助宴会主办方做好客人的接待工作；(4)关注客人用餐状况，适时征询客人的意见、建议，及时处理客人投诉及突发性事件并向宴会经理汇报；(5)及时组织本服务区域的清洁、整理工作；(6)宴会结束，清点厅房内物品及设施、设备，检查各厅房的宴会收尾的卫生清洁情况。3.人员管理(1)根据安排，对服务员开展相关的业务培训，不断提高服务员的服务技能与技巧，做好餐厅人才的开发和培养工作；(2)在宴会厅经理的指导下，做好服务员的考勤、绩效评估工作。岗位要求1.学历及专业知识：中专以上学历2.工作经验要求：两年以上同岗位工作经验3.个人能力及其他特殊要求：具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力

• ENG Technician 工程部技工

• 深圳温德姆至尊酒店
• 2019-12-08 23:56:47

热招岗位为：空调工/电工空调工岗位描述：根据空调主管的安排，跟进空调班组设施设备的维修保养。空调工任职资格：具备相关工作经验，持证上岗。电工岗位职责：根据值班工程师的工作安排，跟进万能工班组工作。电工岗位要求：身体健康，态度端正，能吃苦耐劳。具备相关工作经验，持证上岗。

• Waiter 中/西餐服务员

• 深圳温德姆至尊酒店
• 2019-12-08 23:56:47

（热招日餐、西餐、中餐）岗位职责1.熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。2.清洁并擦亮所有器皿。3.保持工作场地及餐具室内物品的齐全、干净、整洁。4.添加所需的布品及操作设备。5.从仓库内领取物品。6.根据标准的手册来完成服务工作。7.根据餐厅的规定来摆放餐桌。8.结束服务后，要清理所有的饭菜，并清洁桌面。岗位要求1.高中学历或同等学历，有从事餐饮服务1年以上的工作经历者优先。2.对工作认真踏实，工作态度端正，能吃苦耐劳。3.掌握必需的食品、酒水知识，有一定的服务技能。4.身体健康，仪表端正。

• 宴会厅领班 Banquet Captain

• 上海阿纳迪酒店
• 2019-12-08 23:23:34

岗位职责1.班组的日常管理(1)参加宴会厅经理召开的工作例会，了解每日的宴会安排情况并向本班组传达；(2)每日宴会前，根据宴会预定情况向服务员布置具体的岗位任务；(3)根据宴会预定情况，合理安排员工排班，保证所举办宴会能够合理、有序地展开。2.宴会的过程管理工作(1)在宴会厅经理的指导下，做好宴会设计、现场布置，督导服务员做好宴会前的摆台、清洁卫生、服务用具供应等准备工作；(2)督导服务人员按照客人要求提供优质服务并尽量满足客人的特殊要求；(3)督导服务员协助宴会主办方做好客人的接待工作；(4)关注客人用餐状况，适时征询客人的意见、建议，及时处理客人投诉及突发性事件并向宴会经理汇报；(5)及时组织本服务区域的清洁、整理工作；(6)宴会结束，清点厅房内物品及设施、设备，检查各厅房的宴会收尾的卫生清洁情况。3.人员管理(1)根据安排，对服务员开展相关的业务培训，不断提高服务员的服务技能与技巧，做好餐厅人才的开发和培养工作；(2)在宴会厅经理的指导下，做好服务员的考勤、绩效评估工作。岗位要求1.大专学历及专业知识2.工作经验要求：1年以上同岗位工作经验3.个人能力及其他特殊要求：具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力

• 客户服务中心接线员 Operator

• 上海阿纳迪酒店
• 2019-12-08 23:23:34

岗位职责1.查看交班记录，了解上一班的移交事项，并负责处理；2.熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；4.熟练总台各项专业业务和技能，搞好对客服务；5.熟练掌握店内信息，提供准确的问讯服务；6.负责为下榻酒店的宾客办理入住登记手续；7.负责客房钥匙的管理和发放工作并严格遵守验证制度；8.制作有关报表，为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度，流利的英语口语；2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

• 疗愈管家 Wellbeing Butler

• 上海阿纳迪酒店
• 2019-12-08 23:23:34

1.按规定服务程序与标准向贵宾提供最佳的服务。2.掌握实时房态，掌握行政楼层以及VIP宾客的情况及必要的信息，做好服务准备。3.与前厅部、餐饮部、工程部、财务协调工作，为贵宾提供第一流的服务。4.掌握预抵贵宾的姓名、人数和特殊要求，检查预抵贵宾的房间。5.检查VIP的房间，对住店生病的宾客或残疾人予以慰问，关照并协调有关部门予以特殊服务。6.及时有效地解决宾客投诉，每日拜访不同类型宾客，征求宾客意见做好记录。职位要求：1.专科毕业学历或同等以上文化程度。2.熟悉酒店专业知识，可合理的为宾客解决问题。3.身体健康，相貌端正，举止大方。4.参加过相关专业培训。

• 行政楼层主管 Executive Floor Supervisor

• 上海阿纳迪酒店
• 2019-12-08 23:23:34

岗位职责全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。1.全面管理行政楼层的服务工作，做好行政管家培训和考核工作。2.检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。3.掌握贵宾楼层的房态，宾客的情况和必要的信息。4.迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。5.与相关部联系并协调工作，确保服务的快捷与效率。6.及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。7.保证行政客房的清洁水平。8.督导行政管家做好客史档案工作。9.了解饭店业行政接待情况，不断完善服务品质与项目。10.了解员工动态，调动员工积极性。11.阅读并填写交接班日记。12.定期总结工作，分析各种数据并上报。13.完成上级交办的其它工作。14.遵守国家法律和饭店规章制度。岗位要求1.教育：具有大专毕业学历或同等以上文化程度。2.经验：具有五星级酒店前台或行政楼层工作经验，熟悉客房服务流程、标准，会使用opera系统。3.技能：英文良好，善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。

• 前台接待 Receptionist

• 上海阿纳迪酒店
• 2019-12-08 23:23:34

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录，了解上一班的移交事项，并负责处理。3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。5.熟练总台各项专业业务和技能，搞好对客服务。6.熟练掌握店内外信息，提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表，为其它部门提供准确的接待信息。岗位要求1.本科以上文化程度，懂得英语。2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌端正，身体健康。5.要求英语口语流利，最低CET-4级证书。

• 管事部主管 Stewarding Supervisor

• 上海阿纳迪酒店
• 2019-12-08 23:23:34

 KEY RESPONSIBILITIES  主要职责· In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时负责交班说明，确保了解酒店的各项活动和运营要求。· During the shift, oversees the preparation of kitchen equipment for use在当班期间管理厨房设备使用前的准备工作。Supervises the · receiving and storage of kitchen goods负责接收和存储厨房物品的管理工作。· Supervises the cleaning and storage of kitchen equipment监督厨房设备的清洁和存放。Supervises the cleaning of the premises监督厨房的清洁工作。· Supervises the removal of waste管理废品的清除。· Supervises the handling of kitchen linen监督厨房布巾的处理工作。· Supervises the cleaning of an hygienic kitchen监督厨房的卫生。· Engages in and supervises the cleaning of kitchen and equipment参与监督清洁厨房和设备的工作。· Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的个人卫生并在小组中执行卫生标准。· Supervises all functions of the Stewarding operation to achieve the optimum departmental costs监督管事部的各项职责，使部门成本控制到最低。· Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation监督管事部的各方面职责，使满意度达到最高水平。· Establishes and maintains effective employee and inter-departmental working relationships      与员工和酒店其它部门建立并保持积极的工作关系。· Assists the Chief Steward in developing training plans, develops training material in accordance with Hotel guidelines and implements training plans for the Stewarding employees. 协助管事部经理制定培训方案，按照酒店的纲要制定培训材料，为管事部员工和餐饮部其它员工执行培训。· Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies 协助管事部经理设定管事部的目标和制定策略，程序和规定。· Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment協助确定库存的最多和最少量，控制所有材料和设备的标准存货量。· Supervises the counting of inventories in coordination with employees of the accounting division与财务部门员工一起監督盘点库存。· Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 联系工程部员工安排预防性的维护维修。· Works with Supervisor in manpower planning and management needs和上级领导一起进行人力规划和管理需求。· Works with Supervisor in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

• 中餐主管 Chinese Restaurant Supervisor

  (急)
• 上海阿纳迪酒店
• 2019-12-08 23:23:34

主要职责· In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。 · Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 · Supervise cash handling and banking procedures监督现金的处理和存放程序。 · Prepare daily banking and cash flow reports编制每日存款和流动资金报告。 · Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。 · Deal with irregular payments处理异常的付款情况。 · Supervise the maintenance of service equipment监督服务设备的维护保养。 · Monitor standards of guest facilities and services监督客用设施和服务的标准。 · Control stock and monitor security procedures控制存货和监督保安成序。 · Assist with menu and wine list creation协助菜单和酒水单的设计工作。 · Supervise functions监督各项职能。 · Supervise outlet service监督餐厅的服务。 · Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。 · Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

• 宴会统筹专员Event Executive

  (急)
• 上海阿纳迪酒店
• 2019-12-08 23:23:34

工作职责:1、负责酒店宴会与婚宴的细节沟通与协调；2、负责带客参观酒店及婚宴宴会销售；3、负责宴会前、中、后期的宴会相关部门工作沟通协调；4、协助上级主管的外出拜访等工作。职责要求:1、善于学习和运用新知识，具有良好的分析和解决问题能力；2、具有良好的团队合作精神和积极主动的沟通意识。

• 司机 Driver

• 苏州柏悦酒店
• 2019-12-08 23:04:17

主要职责Main Duties营运管理Operational §  根据领班指派，准时接送客人和酒店员工至机场或指定地点。Sends and picks up guest and hotel associates from/ to airport or any designated place punctually, as assigned by Team Leader.§  上班前检查车辆，将车辆的任何不确定状况汇报给领班以采取必要的行动。Checks/ inspects vehicle before starting the shift, reports any unsure condition of the vehicle to the Team Leader for necessary actions.§  高效地运输客人的行李和酒店货物。Transports guest’s luggage or hotel goods in an efficient manner.§  维护并清洁所有的车辆和设备，以保持专业的形象。Maintains and cleans all vehicles and equipment to maintain a professional image.§  必要时指引客人和访客至饭店设施。Directs guests and visitors to any of the Hotel’s facilities when necessary.§  驾驶任何酒店的车辆，都要依照法规谨慎驾驶，确保不超速行驶。Drives any hotel vehicles in a careful and law-abiding manner, ensuring that speed limits are never exceeded.§  为到店/离开的客人装卸行李Loads and unloads guest’s luggage for arriving and departing guests.§  协助保存客人行李，确保正确的处理、储存及、安全性和遵守程序。Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.§  协助阻止未经授权的车辆在行车道上停放。Assists in preventing unauthorized parking in driveway.§  协助阻止闲散人员和不受欢迎的人随意进入酒店。Assists in prevent entrance of unauthorised or undesirable persons.§  主动为客人开/关车门，并问候客人。Opens Hotel/ car doors, welcomes and greets guests and visitors when opportunity arises.§  指挥酒店车道的交通。Directs traffic in the Hotel’s driveway.§  需要时协助酒店其他部门。Assists other departments as requested.§  确保所有车辆钥匙的妥善保管。Ensures the safe keeping of all vehicles’ keys.§  根据汽车保养计划，将车辆送至指定的养护中心。Sends vehicle to the designated Service Centre as per the Servicing Schedule.§  对于不能立刻解决的投诉与问题需汇报给领班/副理。Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.§  确保始终有销售员的意识，把握酒店内的销售契机。Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.§  确保高度了解酒店产品知识及当地信息。Ensures a high level of product knowledge of hotel and local area.§  确保将客人或其他部门的相关反馈通报给副理/领班。Ensures the Assistant Manager/ Team Leader is kept fully aware of any relevant feedback from either customers or other departments.§  确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。Be knowledgeable and promotes/ upsells Rooms, Outlets, transportation and other facilities/ programmes whenever opportunities arises.§  遵循房务部的所有系统和程序。Complies with all systems and procedures as laid down by the Rooms Division.§  对酒店所提供的服务有全面的了解。Has a thorough understanding of all the services offered by the Hotel.§  阅读有关礼宾部的所有通知。Reads all memos concerning the Concierge.§  正确记录和更新车辆保养和维修记录。Accurately maintains and updates the Vehicle Servicing and Maintenance Record Book.  总则General §  按要求出席所有会议并作出贡献。Attends and contributes to all Meetings as required.§  始终提供礼貌和专业的服务。Provides courteous and professional service at all times.§  熟悉并严格遵守各项交通法规。Familiars with and strictly adheres to all Traffic Rules & Regulations.§  根据安排参加酒店培训课程，以提高工作技能及知识。Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.§  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.§  确保高标准的个人形象和仪容仪表。Ensures high standards of personal presentation & grooming.§  与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§  依照酒店的“失物招领”程序，处理并上报“失物招领”物品。Handles and reports “Lost and Found” items according to the Hotel “Lost and Found”. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

• 厨师领班/厨师-宴会厨房/中厨房/备餐厨房/扒房/饼房 Chef de Partie/Commis-Events Kitchen/Dining Room/Commissary/Steak House/Pastry

• 苏州柏悦酒店
• 2019-12-08 23:04:17

主要职责Main Duties  行政Administration §   始终提供礼貌和专业的服务。Provides a courteous and professional service at all times.§   确保适时为酒店其他部门的内部客人提供优质服务。Ensures that associates also provide excellent service to internal customers in other departments as appropriate.§   礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进，确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.§   与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.  营运Operational §   有效的协调组织厨房内部工作，使生产力水平最大化。Organises and sets up the assigned section of the Food and Beverage Kitchen as efficiently as possible to increase speed and maximise productivity.§   确保所有菜肴的持续准备并符合菜谱标准。Ensures that all dishes from that section are prepared consistently and according to standard recipes.§   协助厨师长和副厨师长确保充分落实酒店政策和程序及基本标准。Assists the Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards.§   监督食品准备和烹制的过程防止浪费。Monitors food and operating costs and controls these by reducing waste.§   对员工进行必要的培训，以便员工更好的完成工作。Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function.§   在必要时或厨师长/副厨师长要求时，在厨房协助工作。Works in any sections of kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine.§   确保厨房卫生符合卫生部门和酒店的标准。Ensures the sanitation standards for kitchen are being met.§   了解厨房各部门的工作，以便灵活的为员工安排工作。Be familiar with all sections of the kitchen to facilitate the flexible use of associates.§   确保厨房内各种设备的良好维护。Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.  人事Personnel §   协助监督厨房内所有员工的出勤和个人形象，确保员工根据酒店和部门仪容仪表标准，穿着正确的制服并保持高标准的个人形象和仪容仪表。Assists to oversee the punctuality and appearance of all Kitchen associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.§   协助员工的培训，确保员工掌握必要的工作技能，使员工生产力水平最大化。Assists in the training of the associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency.§   监督员工的工作，确保员工工作按照部门营运手册的标准，遵循正确的标准和服务方式。Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.§   通过适当的培训、指导和/或监督，发展员工技能和工作效率。Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring.§   支持酒店以人为本的管理哲学，展示并加强凯悦价值观和文化特性。Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.§   确保员工完全理解酒店的规章制度并遵照执行。Ensures that associates have a complete understanding of and adhere to associate rules and regulations.§   确保所有员工遵守酒店、公司和当地关于防火、卫生、健康和安全的制度。Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.  其他Other Duties §  熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. §  确保高标准的个人形象和仪容仪表。Ensures high standards of personal presentation and grooming.§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.§  按要求出席所有培训和会议。Attends training sessions and meetings as and when required.§  执行合理的额外任务和职责。Carries out any other reasonable duties and responsibilities as assigned. 

• 领班/服务员-中餐厅/西餐厅/宴会厅/扒房 Team Leader/ Waiter/Waitress- Dinning Room/Living Room/Events Service/Steak House

• 苏州柏悦酒店
• 2019-12-08 23:04:17

主要职责Main Duties  宾客服务Customer Service §  确保遵循品牌承诺并始终提供优异的对客服务。Ensures the delivery of brand promise and provides exceptional guest service at all times.§  在适当的时候为其他部门的内部客人提供优质服务。Provides excellent service to internal customers in other departments as appropriate.§  礼貌而高效地处理所有客人和内部客人的投诉和询问确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.§  与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and colleague interactions with good working relationships.§  与客人建立并保持良好的客户关系。Establishes a rapport with guests maintaining good customer relationships. 财务Financial §  协助促进工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求。Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.§  确保遵守品牌承诺以追求利润最大化为原则进行部门运作。Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.§  协助餐厅经理达到月度和年度个人目标和餐厅营业收入。Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.§  确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information§  协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.§  确保使用新技术和设备，简化工作系统提高工作效率。Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system§  熟练操作收银系统。Fully conversant with all aspects of the Cashier System.§  按照客人消费的项目计算账单费用。Computes bill according to items consumed by guests.§  向客人呈送相应的账单。Presents checks/ bill showing amount due.§  记录收取的金额并准备报表。Records amounts received and prepares reports of transactions.§  报价并详细说明所收取项目。Quotes price and describes features of items for which money is received.§  对特别的项目作必要的核查。Makes necessary checks needed for specific function. §  完成日常的值班交接。Makes daily transactions on shift.§  在餐厅账单、日常交接和报告中说明任何差异的情况。Reports and explains any discrepancies in outlet checks, daily transactions and reports.§  核对所有客人呈交信用卡，确保所有信用卡都在有效期内。Verifies all credit cards presented by guest before to validity of the card.§  严格遵守财务部发出的关于收银及现金处理的政策和程序。Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.§  有效控制部门破损，在规定范围之内。Effectively control department breakage within the prescribed scope.  营运Operational §  确保酒店最基本的品牌标准都要被贯彻执行。Ensures that minimum brand standards have been implemented.§  确保贯彻执行所有凯悦温情和餐饮经典20条的标准。Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.§  对于客户调查结果做出回应并落实相应的改善措施。Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.§  以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.§  确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.§  确保餐厅的前、后区域的洁净有序。Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.§  协助与厨房针对每日营运和质量控制密切沟通。Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.§  成为亲身实践操作的主管人员并时常出现在餐厅区域，尤其是繁忙时段。Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. §  协助监督对所有运营设备和营业用品的月度盘点。Assists with conducting monthly inventory checks on all operating equipment and supplies.§  协助与厨房针对每日营运和质量控制进行密切沟通。Assist to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to.  总则General §  监督部门员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。Oversees the punctuality and appearance of Outlet, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.§  经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大化。Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.§  鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.§  支持落实以人为本，示范并加强凯悦价值观和文化特性。Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.§  确保所有员工完全理解并严格遵守员工守则。Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.§  确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.§  对于员工意见调查做出反馈并落实相应的改善措施。To feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.       其他责任Other Duties §  在任何时间表现负责的主管行为，并以积极的形象代表酒店管理团队和凯悦国际。Exercises responsible supervisory behaviour at all times and positively representing the hotel team and Hyatt International.§  理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.§  确保高标准的个人形象和仪容仪表。Ensures high standards of personal presentation and grooming.§  根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.§  需要时参加培训课程和会议。Attends training sessions and meetings as and when required.§  执行分派的任何合理任务和额外职责。Carries out any other reasonable duties and responsibilities as assigned.

• 领班/服务员-前厅部/礼宾部/宾客服务中心Team Leader-Front Desk/Concierge/GSC

• 苏州柏悦酒店
• 2019-12-08 23:04:17

 主要职责Main Duties  营运管理Operational §  协助前厅部副理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.§  在日常运营中与客房部及其他各部门保持紧密的联系。Liaises with Housekeeping and other related departments on daily operations.§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.§  与客人建立并保持良好的宾客关系。Establishes a rapport with guests, maintaining good customer relationship.§  确保严格遵守收银及信用卡程序。Ensures that the cashiering and credit procedures are strictly adhered to.§  与客房部配合，确保严格执行既定的清洁计划。Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.§  确保正确处理所有客人的留言、邮件、传真及包裹。Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.§  确保按照部门运营手册的要求为客人办理入住及离店手续。To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.§  确保以正确的方式处理客人的信息及文件，以确保客人信息的机密性。Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.§  确保不将客人的房间号提供给未被授权的人员，最大限度地确保住店客人的安全。To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.   行政Administration §  维护前厅部的日志。Maintains the Front Office Daily Log Book.§  及时提交所有客人/员工事故报告。Submits all guest/ associate incident reports.§  依照酒店的“失物招领”程序，处理并上报“失物招领”物品。Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure.§  确保所有管理层需要的报告都按照已定的程序被准确完成及处理。Ensures all reports required by the authority are accurately completed and handled according to the set procedures.   薪资和生产力管理Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.§  指导下属确保生产力水平满足凯悦设计标准和凯悦酒店集团餐饮部营运手册的要求。Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirements.§  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.§  确保新技术和新设备的使用，“灵活处理工作”的同时提高生产力。Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.  人员管理People Management §  协助引导前厅部员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks.§  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有前厅部员工进行紧密督导。Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws.§  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.§  拥护和支持酒店的培训精神和以人为本的管理哲学，并和前厅部副、进修及培训发展部经理、部门培训员密切合作培养和发展员工。Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Manager-Front Office, Learning and Development Manager and Departmental Trainers for the development of his/ her subordinates as well as self-development.  §  发展及协助针对提高技能和知识的培训活动。Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge.§  确保员工完全理解酒店的规章制度并遵照执行。Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.§  监督员工士气并提供工作表现及发展的反馈。Monitors associate morale and provides mechanism for performance feedback and development.§  进行员工年度表现发展评估，提供真实和准确的回馈。Conducts annual Performance Development, providing honest and appropriate feedback.§  将指导原则及核心价值有效地传达给所有层级的员工。Effectively communicates guiding principles and core values to subordinates.  总则General §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.§  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.§  按要求出席所有会议并作出贡献。Attends and contributes to all meetings as required.§  确保所有员工始终提供礼貌和专业的服务。Ensures all Guest Service Agents provide courteous and professional service at all times§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.§  确保前厅部员工按照政府部门的要求执行所有程序。Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus.§  对当地环境具有扎实及最新的了解，如城市的餐厅、购物区。To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.§  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.§  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.§  确保所有宾客服务员准时到岗。Ensures all Guest Service Agents report for duty on time.§  确保所有宾客服务员始终有高标准的个人形象和仪容仪表。Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time.§  与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.  §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

• 领班/服务员-客房部/公共区域/洗衣房 Team Leader-Housekeeping/PA/Laundry

• 苏州柏悦酒店
• 2019-12-08 23:04:17

主要职责Main Duties  营运Operational §  遇到投诉或问题，如果不能立即找到解决问题的方法时，则向副理汇报。Reports complaints or problems to Assistant Manager if no immediate solution can be found.§  确保具有营销员的态度并在酒店内随时发现销售的机会。Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.§  确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise.§  确保持续高水平的宾客服务。Ensures a high level of customer service is consistently maintained.§  将来自任何客人和其他部门的反馈与领班和副理进行沟通。Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.§  遵守酒店有关客房部的政策及程序。Complies with the Hotel’s Policies & Procedures relating to Housekeeping.§  遵守房务部定立的系统及程序。Complies with all systems and procedures as laid down by Rooms Division.§  确保客房的清洁和服务达到凯悦品牌的标准。Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards.§  确保正确地储存及发出客用品。Ensures proper storage and issues of guest supplies.§  确保按设定的程序及标准处理客房的布草、客衣。Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.§  分配每日工作量并对工作质量和进度进行跟进。Assign daily task reasonably and monitor the quality and process.§  更新可以入住房间的房态。Updates status of rooms ready for occupancy.§  管理储存物品的盘点，确保准确的用品供应。Manages inventory of stock to ensure adequate supplies.§  检查客房、餐厅及大堂，以发现须要维修及更换的家具或设备，并向客房部经理提出建议。Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.§  指引和协助负责清洁的员工的工作任务。Directs and assists in assigning work to cleaning personnel.§  检查客房、走廊、楼梯间、服务区域、大堂及其它公共区域，以保证这些地方的干净、整洁。Inspects guest rooms, corridors, staircases, service areas, lobbies, and other public areas for cleanliness and orderliness.§  报告给工程部所有要维修和维护的项目Reports to Engineering Department all items and fixtures requiring maintenance or repair.§  检查所有重要客人和长住客人的房间。Inspects all VIP and long-stay guest rooms.§  申领客房用品、家具及设备。Submits requisitions for room supplies, furniture, and equipment.§  处理客人关于客房部服务或设备的投诉。Handles guest complaints regarding Housekeeping service or equipment.§  对客房进行最后的检查并迅速、准确地向客房部文员及/或前台员工发出房态报告。Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/ or Front Office employees.§  发放、检查及控制所有清洁用品和设备。Issues, inspects, and controls all cleaning products and equipment.§  报告所有遗失及损坏的酒店财产。Reports missing and damaged hotel property.§  根据酒店“失物招领”制度，报告并处理所有失物招领事项。Reports and handles all Lost & Found items as per Hotel “Lost and Found’ policy.§  保持恰当的记录并控制客房部日常运营及报告Maintains proper records and controls daily Housekeeping operations and reports.§  确保所有供应品、设备及储藏室的整洁。Ensures the cleanliness of all supplies, equipment and storage rooms.§  根据酒店的政策和客房部的规定使用和控制钥匙。Use and control hotel keys according to hotel policy and Housekeeping principle. 人员管理People Management  §  协助招募、选择、主动和发展职员，在能操作、财务、以及管理的哲学之后再工作且确定职员是多熟练的及工作任务Assists with the recruitment, selection, motivation and development of Housekeeping employees to work following the operational, financial, administrative philosophies and ensuring employees are multi-skilled and perform multi tasks.§  通过参与管理，对所有客房部服务员进行紧密督导，使他们的表现符合政策、程序及有关法律。Through hands-on management, supervises closely all Housekeeping employees in the performance of their duties in accordance with Policies & Procedures and applicable laws.§  适当地分配职责和责任，以使员工掌握技能并获得资源；在确保保持运营及安全标准的同时，关心并发展员工。Delegates appropriately duties and responsibilities to equipped and resourceful employees, nurturing and developing them whilst ensuring standards of operations and safety are maintained.§  和培训部经理发展一队活跃的部门培训师，密切地支持培训部的培训。Instils and supports the Training initiatives and philosophies of the company and works closely with the Training Manager in developing a team of active Departmental Trainers.§  参与培训角色并发展员工Takes an active role in the training and development of employees.§  发展和帮助培训并把重心集中在提高技能和专业知识Develops and assists with training activities focused on improving skills and knowledge.§  确保员工完全理解酒店的规章制度并遵照执行Ensures employees have a complete understanding of the Rules & Regulations, and that behaviour complies.§  监控员工士气并对工作表现及发展提供反馈。Monitors employee morale and provides mechanism for performance feedback and development. 进行年度表现评估，提供诚实及适合的反馈Conducts annual Performance Development, providing honest and appropriate feedback.§  将指导原则及核心价值高效沟通给所有层级的员工。Effectively communicates guiding principles and core values to all levels of employees.§  每日给予职员简短的工作分配及告知每日特别的事件和指导。Conducts short, daily briefings to hand out assign­ments and to keep employees informed of special events and instructions.§  确保所有的职员掌握酒店产品知识、最新的晋级、政策变化和适当的内部沟通。Ensures all employees maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.§  确定所有的职员掌握客人的隐私并全力保护。    总则General §  将指导原则及核心价值高效传达给所有层级的员工。Effectively communicates guiding principles and core values to all levels of employees.§  参加所有有需要的会议Attends and contributes to all Meetings as required.§  确保任何时间都提供礼貌且专业的服务Ensures all employees provide courteous and professional service at all times.§  以礼貌、高效的方式处理客人及员工的要求，遇到投诉或问题，如果不能马上找到解决办法，则进行汇报，并给予迅速追踪。Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solutions can be found.§  从在职员和劳资关系的法令立法中了解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.§  积极地参与福利、安全, 发展并提供忠告、商议及有效回应职员。Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling, truthful and diplomatic feedback.§  确保高水准的个人形象和仪容仪表Ensures high standards of personal presentation & grooming.§  与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§  总是练习有责任的管理和行为且积极地表现酒店经营团队和 Hyatt 国际的精神。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.§  确保每日、每周、每月和特别的工作计划被准时地完成并追踪Ensures that all daily, weekly, monthly and special project working schedules are completed punctually and followed up.§  确定所有的职员掌握客人的隐私并全力保护。Ensures all employees practice the utmost protection of guests’ privacy and confidentiality.§  灵活并接受在房务部内的部门及其它部门的轮换工作。Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department. 

• 会议宴会策划主任/助理 Event Planning Executive/Assistant

• 苏州柏悦酒店
• 2019-12-08 23:04:17

主要职责Main Duties  标准的实施Implementation of Standards §  根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.§  充分、正确地使用Delphi。To fully and correctly use Delphi .§  根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.  客户服务Customer Service §  与会议宴会销售团队一起，负责将所有电话询价转变成直接收入。Together with your Event Sales Team, to be primarily responsible for converting all incoming leads.§  回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt§  如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。Where required, to handle last minute leads from enquiry to conversion to the day of the event.§  实施电话销售活动，以发现新的商业机会。To undertake telemarketing activities to identify new business opportunities where required.§  在将会议宴会电话询价转换为直接收入方面，遵守相关凯悦标准。To follow the Hyatt Standards in relation to the conversion of Event leads.§  始终履行凯悦品牌承诺，提供优越的客户服务。To deliver the brand promise and provide exceptional client service at all times.§  为其它部门的内部客人提供礼貌而专业的服务。To provide courteous and professional service to our internal customers in other departments.  或者客户服务（会议宴会策划主任）OR Customer Service (Event Planning Executive) §  在会议宴会销售团队与客人签订合同并收取定金之后，与会议宴会策划团队一起主要负责策划和执行会议宴会。Together with your Event Planning Team, to be primarily responsible for planning and executing events after the Event Sales Team have received a signed contract and deposit from the client.§  如果需要，处理紧急的电话询价，转换为执行活动。Where required, to handle last minute leads from enquiry to conversion to execution§  寻求个人“重复业务”联系，将电话询价转换为执行活动。To look after personal ‘repeat business’ contacts from enquiry to conversion to execution§  遵守与会议宴会相关的凯悦标准。To follow the Hyatt Standards in relation to Events.§  始终履行凯悦品牌承诺，提供优越的客户服务。To deliver the brand promise and provide exceptional client service at all times  §  为其他部门的内部客人提供礼貌而专业的服务。To provide courteous and professional service to our internal customers in other departments  收益Profitability §  实现分配的收入目标。To meet your designated revenue targets.§  协助准备和定期更新部门预算。To assist with the preparation and regular update of the departmental budget§  通过拓展销售和升级销售其它设施和服务等途径不断地实现收入最大化。To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services  销售和市场营销Sales and Marketing §  对于各种形式的客户演示，充分使用正确的影像、演示材料及经批准的销售语。To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations  学习和发展Learning and Development §  负责自身的学习及发展。To take responsibility for your own learning and development§  完成初步个人学习计划，并利用可在凯悦内获得的大量的学习和发展机遇。Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt§  通过大量的阅读并接触其他豪华品牌和服务的潮流趋势，来提升自身的品味及风格。To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services§  负责不断学习酒店餐饮产品及服务的各方面的知识。To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service

• 销售主任/助理 Sales Executive/Assistant

• 苏州柏悦酒店
• 2019-12-08 23:04:17

主要职责Main Duties  运营Operational §  确保拜访客人的专业性，运用凯悦的顾问式销售原则和销售锦囊理念。Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.§  根据既定目标来计划拜访客人。Carefully plans Sales Calls into defined objectives.§  保持对酒店的设施设备、特征和服务的具体了解。Maintains a detailed knowledge of hotel facilities, features and services.§  对竞争对手进行密集的调查，对其酒店产品知识有这透彻的了解。Conducts extensive competitor researches and maintains excellent product knowledge of the Hotel.§  系统有效的在指定的范围内拜访客户，进行帐户分类，把所得的发现和机会整合成报表并上交给销售经理/销售部副总监.Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager / Associate Director of Sales.§  跟进销售咨询，并确定潜在生意的意向。Follows up sales leads to identify prospects.§  通过直接的销售电话接触或书信沟通，维持酒店高度的公众知名度。Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.§  专业地进行日常电话销售，寻求并确定新的商机。Professionally conducts routine telemarketing activities to identify new accounts.§  必要时，宴请或带领客人参观酒店。Entertains and conducts hotel inspections to clients whenever required.§  建立和维护已有客户群，并不断发展新的商机。Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.§  完成月度和年度的个人目标，以及房间收入的部门目标。Achieves the monthly and annual personal target and the segment target room night production and room revenue.§  与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望。Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.§  准备并确保所有的宴会预订及时传达给相关部门。Prepares and ensures all Events Orders are distributed to concerned departments on a timely manner.§  在销售部经理不在时，协助跟进所有相关工作。Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.  行政Administration §  确保一个有效且准确的手动和电子文件归档系统。Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.§  维护所有完整和附属的酒店销售协议书、合同和报价书的归档。Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.§  建立有效的档案跟踪系统，确保所有预订完全地被跟踪处理。Establishes an efficient Trace File to ensure that all business booked is properly tracked.§  按时向销售部经理上交销售报表。Submits Sales report to Sales Manager in a timely manner.§  为销售协理提供每月生意报告所需的确切相关信息Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.  总则General §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.§  按要求出席所有会议并作出贡献。Attends and contributes to all Meetings as required.§  确保所有员工始终提供礼貌和专业的服务。Ensures all associates provide courteous and professional service at all times.§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。Handles guest and associate enquiries in a courteous and efficient manger, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.§  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.§  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.§  确保高标准的个人形象和仪容仪表。Ensures high standards of personal presentation & grooming.§  与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.§  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。Reviews and constantly seeks productivity level improvements through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 

• 员工餐厅领班/厨师 Chef de Partie/Commis-Associate Restaurant

• 苏州柏悦酒店
• 2019-12-08 23:04:17

主要职责Main Duties  营运Operational §  协助提供健康/卫生/多种花样的食品。Assists in providing food with qualified sanitation, hygiene and variety.§  根据员工提出的意见和建议，协助改进工作。Assists in making progress on task according to associate suggestion and opinion.§  根据不同的要求，切配各种肉类和蔬菜。Cuts various meats and vegetables as per established specification.§  根据菜单和菜谱烹制食品。Cooks foodstuff according to the menu and recipe.§  从仓库领取原料并保存好记录。Collects supplies from stores and keeps records and accounts.§  组织干货及蔬菜的储存。Organises the storage of dry goods and vegetables.§  严格执行食品分摊政策以控制成本。Strictly adheres to food apportionment policy to effectively control costs.§  严格遵照食品准备及制作方法、分量和装饰的要求，以确保食物是按预先设计而制作的。Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.§  保持厨房的干净整洁及严格遵守酒店的卫生标准。Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy.§  始终保持厨房里所有设备干净整洁。Maintains the cleanliness of all kitchen equipment at all times.§  及时报告任何食品加工设备的故障。Reports any malfunction or breakdown of food production machine in a timely manner.  总则General  §  按要求出席所有会议并作出贡献。Attends and contributes to all Meetings as required.§  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.§  始终提供礼貌和专业的服务。Provides courteous and professional service at all times.§  确保对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.§  根据安排参加酒店培训课程，以提高工作技能及知识。Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge.§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.§  确保高标准的个人形象和仪容仪表。Maintains high standards of personal presentation & grooming.§  与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.