As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:* Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.* In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.* Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service) Train and implement Hilton standards and related departmental regulations* Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition.* Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.* Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.* Manage all direct reports professionally, encouraging good teamwork and operations.* Make or approve appropriate annual/quarterly/monthly budgets, targets and work plans for each direct report* Conduct regular Operations meetings including all direct reports* Supervise team members’ performance and grooming dailyEnsure that duty rosters are based on the needs of the hotel and are compliant with labor laws* Ensure that hotel and direct reports achieve all key targets, including but not limited to revenue, profit, SALT, QA, turnover, etc.* Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations/menu/pricing/promotions and ongoing activities)* Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing* Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.* Evaluate competitors’ products and price policies twice a year* Ensure that VIP guests receive the care and service they deserve every day* Adhere to the hotel’s security and emergency policies and procedures* Assist the General Manager in all activities and functions related to the daily operations of the hotel.* Complete relevant tasks assigned by the General Manager Acting Deputy in the General Manager’s absence* The Management reserves the right to make changes to this job description at its sole discretion and without advance notice* Carry out any other reasonable duties and responsibilities as assigned