QUALIFICATION 任职资格:
* Ability to use machines and equipment of rooms
使用客房部机器及设备的能力
* Mandarin-speaking
普通话流利
* Basic spoken and written English skills
基本的英语口语及书写能力
* Basic computer skills
基本电脑操作技巧
* Room floor daily operations with good knowledge
具有良好的客房部楼层日常操作知识
* Five - star room with floor attendants or 1 year 3 years above working experience
具有五星级客房部3年楼层服务员或1年以上主管工作经验
* To use available knowledge and experience of work on staff training
能够运用所掌握的工作知识及经验对员工进行培训
JOB DESCRIPTION 职位说明:
* To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
对酒店的规章制度、卫生、健康安全有明确的了解。
* To supervise Room Attendant and inspect guest rooms and surround service areas.
管理客房服务员并检查客房及服务区域的卫生,注意从酒店的全局出发并根据要求建立国际化的卫生标准。
* Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生,注意从酒店的全局出发并根据要求建立国际化的卫生标准。
* To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
检查所有客房,重要客人的房间以及重要客人的到达,以及常住客人的房间卫生。
* To document all daily activities and events such as guest complaints and habits in the logbook.
记录日常所有的活动,例如客人的投诉和喜好等。
* To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
* To check on the standard of "Turn down services".
中班主管检查夜床服务是否符合标准。
* To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
确保所有客房按酒店标准清洁,同时保证客人的满意。
* Close cooperation with the front office to ensure that any time the right room ;
与前厅部密切合作确保任何时间内正确的房态
* Ensure that the height of a assigned regional clean
确保所分配的区域的高度清洁
* Ensure that the staff in accordance with the system implementation
确保员工能够按照制度执行工作
* Maintain the floors of pantry clean and tidy
维持楼层工作间的干净和整洁
* By summary guest comments summary accurately collect Guest history, look for ongoing development to customer service
通过汇总客人的意见汇总,准确搜集客史,寻找机会不断发展对客服务
* Constraint employee discipline
约束员工遵守纪律
* Check the instrument room staff, personal health and image
检查客房部员工的仪表,个人卫生和形象
* Adhere to the hotel's high standards of cleanliness and maintenance
坚持酒店的高标准清洁和养护
* Ensure that the area of fixed assets and operations articles good run
确保所辖区域的固定资产及营运物品良好运行