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列表 明细
薪资: 3千-3.8千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-泰州 食宿:食宿情况

岗位职责1.所有要收费的帐单或凭证送达前厅收银处时, 核对宾客资料,进行入帐工作。2.为宾客办理退房手续,并根据付款方式的指示,宾客收取现金、支票、信用卡等或进行挂帐。3.为宾客提供每天的外币兑换服务。5.把所有的帐单和凭证分类及用计算器打印带纸带订在帐单上,总数和电脑上的金额相同。6.根据酒店规定,上交所有现金收入及把其它帐单、信用卡及挂帐等帐页交收银主管保存,由她们转交夜审。7.为宾客提供简便、快捷的收款结算服务。岗位要求1.高中以上学历,英语口语流利。2.1年以上收银工作经验,熟练操作收银软件系统。3.为人诚实,责任心强,具备一定的管理能力,有本市户口或可提供担保者优先考虑。4.可以独立完成岗位工作及部门员工培训。5.有良好的职业操守。

薪资: 面议 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:广东-广州 食宿:提供食宿

负责整个餐厅的运营情况,员工的管理,资产的盘点,对内要领导餐厅员工及时完成服务内的各项任务,对外要担任餐厅的各种责任。

薪资: 3千-4千 经验:不限 企业类型:酒业
地区:上海 食宿:面议

1、处理好部门领导交代的任务2、性格热情开朗3、吃苦耐劳,有责任心

薪资: 9千-1.1万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

岗位职责1.直接向行政总厨负责,并能不断向餐饮部指出新的餐饮主向的工作计划。2.保证日料厨房正常工作。3.检查厨师的仪容仪表及个人卫生。4.确保所有采购食品的质量。5.建立各种控制体系(卫生、成本等)正常运作.6.积极开创新菜,制订餐厅的菜单、自助单及特殊菜单。岗位要求1.大专以上学历,同岗位工作经验2年以上。2.接受过专业技术训练。3.有丰富的技术及行政经验,熟悉日料厨房烹调。4.懂得成本核算,食物原料及食品营养知识。5.身体健康,精力充沛。

薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:广东-广州

-To assist in the preparation and update of the Departmental Operations Manuals.-To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues.-To monitor and provide feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Hyatt’s competitive advantage in the marketplace.-To assist the General Manager in the strategic direction of the team by assisting the whole team with developing their personal business plans, corporate account classification (key account management) as well as ensuring monthly reporting needs are met. 所有广州富力君悦大酒店的职位用以下应聘方式: 请将个人简历及一寸彩色照片电邮至:careers.grandhyattguangzhou@hyatt.com亦或寄信至:广州市天河区珠江新城珠江西路12号邮政编码:510623酒店星期一至星期五9:00 – 15:00 公开面试时间,可直接携带个人一寸彩照到酒店应聘。 请在简历中注明应征部门与职位,并请清晰完整地写出你正确的电子邮件地址及联系电话。所有人选简历均会存入集团人才库,恕不退还同时您可以登陆凯悦招聘网站:http://www.explorehyatt.jobs

薪资: 1万-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

KEY RESPONSIBILITIES主要职责This position is concerned with over-all operation of Housekeeping and Laundry and coordinating with all related department mainly Food & Beverage, Front Office and Engineering.本岗位负责客房部和洗衣房的所有部门的运营,并且协调餐饮部、前厅部及工程部等其它部门。1.To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.指导监督客房部每天的运营,保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。2.To establish the skills analysis manual for all the staff in Housekeeping Department.亲自为本部门的所有员工制定职业技能分析。3.To administrate the hiring and handle the resignation, rewards, reprimand of all the staff in Housekeeping and Laundry Departments in consulting with Personnel Office.与人事部门配合,执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。4.To establish standard of cleanliness for all the area under his / her control.确保所有区域都达到了清洁标准。5.To institute working rules and practices to meet these standard.建立一系列工作标准并且使员工达到标准要求。6.To establish training program, methods and procedures for development of employees.为员工制订设计培训计划、方法及步骤。7.With the assistance of subordinates, to supervise staff of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.在助手的协助下,监督楼层主管、楼层服务员、布草房员工、缝纫工、清洁工、定货员、文员及洗衣房员工的正常工作。8.To balance staff working schedule to meet peak and slack periods and maintain a close payroll control.平衡协调淡旺季的员工工作安排,维持控制工资成本。9.To prepare annual uniform budget, and operating equipment budget in consulting with management and the relevant department.制定每年的制服预算,在管理部门和其它相关部门的协调下经营制定设备装置预算。10.To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.经常检查空房和在住房,确保房间达到高清洁标准。11.To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.和工程部保持有效沟通与合作,维护保养客房,使房间一直处于一种良好的状态。12.To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time.与前厅部协调配合,关于关闭维修房和需全面清理的房间,并保证在最短时间让其恢复以供出售。13.To hold daily briefing with floor supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.每天参加楼层主管的会议,告知当天预抵的VIP的相关信息,以及客人的意见投诉和其它一些当天任务安排等。14.To conduct a monthly Housekeeping communication meeting to discuss the staff feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.进行月度客房部沟通会议,听取员工意见以更改完善管理办法。15.To attend various meetings to exchange ideas for constructive improvement of hotel operation and keep the subordinates informed for any management’s decision.参加各种会议,发表交流关于酒店发展的建设性想法,保证管理层的决策信息的确认性和时效性。16.To endorse all the purchased items and make receiving inspections for assurance quality and quantity.对所需要采购物品的签字确认,并且对所领物品检查确保其质量和数量。17.To suggest and consult with the management for any changes or renovation which is necessary either guest rooms or public area.关于客房和公共区域内的任何必要的改变和重新装修,可以向领导层进行建议并实施。18.To be responsible for room linen and F&B linen inventories, to supervise and arrange taking of physical inventories.确保客房和餐饮棉织品的盘点工作,监督和安排各种物品存货。19.To supervise laundry daily operation to provide daily guest laundry service, house linen and uniform.监督洗衣房每天的正常运作以确保为客人提供高效洗衣服务,和内部棉织品及员工制服的充足性20.To maintain linen room, uniform and house linen repair service. To observe house linen, uniform and cleaning equipment constantly to avoid abuse and minimize loss and damage.确保布草房的维护、制服以及客房棉织品的织补工作。保证客房布草、制服的清洗设备的正常运行,避免滥用及降低损失和毁坏。21.To evaluate the performance of the department personnel from time to time.时刻对团队成员的表现进行现场点评和帮助;22.To interview staff who involves problems and listen so as to solve or smooth troubles.对于遇到困难的团队成员进行交谈,倾听和帮助解决或缓解问题23.To recommend candidates for the career developing institute or cross exposure in sister hotels or for other courses training.推荐高潜力的团队成员在职业发展方面需要的协助,例如到姐妹酒店进行交叉培训,或者参加培训项目等;24.To determine discards of blankets, bedspreads, drapes, room linen and Food & Beverage linen etc.对于报损的地毯、被子等房间的布草,以及餐饮布草,进行鉴定25.To familiarize latest computer system extracting updated information on close watch in expenses of guest supplies, cleaning supplies and manning etc.与供应商及外界清洗顾问经常会面以保证对新的有效的清洗产品和设备的信息掌握,熟悉网络使用,关于客用品要保证信息的最新更新。26.To be absolute guest orientated manner and mind, to control on any aspect and to care properties.以客人的举止及想法为取向,全面控制客房部的任何方面,关注收益。27.Carry out exit interviews.实施员工离职面谈。28.Keep the Safety & Security as the first priority for any decision-making on daily routine;在任何时候,将安全和保障放在日常工作的第一位;29.Keep on learning the risk mgmt. knowledge and conept to demonstrate on daily routine to minimize any potential risk in Health Club;保持学习集团关于风险管控方面的知识和技能,并与团队成员分享和实践,以降低我们日常工作中的风险;30.Abide by the Hotel’s Policies and Procedures, Accor Code of Business Conduct and the hotel’s Associate Handbook.遵守饭店的工作政策及程序,遵守雅高的商业行为规范以及员工手册中的条款。31.Execute the project responsibilities in the hotel project team(s).加入酒店的项目工作组时,认真履行相应职责。32.Ad hoc assignment from the hotel management.完成酒店管理层交代的其他任务。Specific Job Knowledge, Skill and Ability工作技能技巧要求: 1.Good knowledge of all Housekeeping areas, i.e. Guest floor, P.A. and laundry operation Basic 具有良好的关于管家部楼层,PA,以及洗衣房运作方面的专业知识2.Good manager of people 有良好的管理能力3.Administration skills 一定的管理技巧4.Quality improvement skills 有改进服务品质的方法Required Qualifications必要的资历要求:1.University degree in Hotel Management preferred. Can be replaced by adequate experience 具有酒店管理学位的优先,或具有相当丰富的工作经验2.Three years as assistant housekeeper is necessary 至少三年的行政管家经验Preferred Qualifications 更高的资历要求: 1.Ability to be resourceful, creative and maintain flexibility 具有策略性、创造性及灵活性2. Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 1万-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

Position Summary职位概述 This position is concerned with the strategic management of the Front Office Department following Accor brand standards, policies and procedures. Responsible for the operation of all Front Desk operations, Concierge .这个职位要求是根据雅高品牌标准和政策程序,对前厅部进行直接管理,负责所有前台运作、礼宾部的运营。Key Takes 主要职责:1.To maintain a high customer service focus by approaching your job with the customers always in mind.要保持高品质的服务水准,要记住,客人才是我们每天工作的中心。2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.保持一个积极的态度,履行个人的职责和主动权去解决问题,永远和你的客人和员工进行清晰明了的沟通。3.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.目的明确地,坚定地,热情洋溢地执行所有工作任务,把握时机去学习新的工作技巧和知识,以改进和提高你个人的绩效。4.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.灵活性地,积极地进行反应,清晰明确地改变职位需求,这包括一些工作对你工作表现的要求。5.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.主张以团队为核心,是展示团结协作和支持同事达成团队目标。6.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.贡献自己的观点和意见,强化酒店操作运作的、环境周围的的程序。7.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.以确保你的安全和你工作场合里其他人的安全为前提,执行和完成所有的工作职责。Specific Job Knowledge, Skill and Ability 工作技能技巧要求: 1.Awareness and sensitivity to the concept of luxury and quality 对奢华和质量的高度灵敏2.Responsive and genuine with customers 对客人负责、诚恳3.Confident with customers 对客人自信4.Going above and beyond the regular duties 超出日常职责5.Communicates effectively and clearly 有效清晰交流6.Inspires co-operation and commitment 灵感合作和许诺7.Adapts work style and ethics appropriately 适当调整工作风格和规范8.Actively listens and builds on other ideas 积极聆听、多方位思考9.Effectively understands and uses resources 有效理解和利用资源10.Is culturally sensitive 文化敏感11.Good written and verbal skills 良好写作和口头表达能力12.Strong leadership and people management skills, added with good training skills 强有力的的领导力和人员管理技能,以及培训技能13.Guest oriented and able to confidently build and exceed the service standards 以客户为导向,并能够自信地建立和超过服务标准14.Strong interpersonal skills and attention to detail  较强的人际处理能力并关注细节Required Qualifications必要的资历要求: 1.Undergraduate Degree. (College graduate). Major in hotel management 本科学历,(大学毕业),主修酒店管理专业2.3-5 years working experience with same position in Brand Hotel 3-5年同等岗位品牌酒店工作经验3.English & computer ability required 英语及电脑运用4.Good community ability required 较好的沟通能力5. Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-红河

KEY RESPONSIBILITIES主要职责 Coordinate the hotel the financial management work synthetically , on behalf of the owner side,assist the hotel General Manager and DFC in the financial management of the hotel, as well as follow up and supervise the completion of the various financial indicators according to owner request.综合协调酒店的各项财务管理工作,代表业主方协助酒店总经理和酒店财务总监进行酒店的财务管理工作,并按照业主方要求协调跟进和监督管理酒店各项财务指标的完成情况。Essential Duties and Responsibilities主要职责和责任1. On behalf of the owner party’s benefit to be the hotel AFC(Owner’s ), coordinate the pre-opening preparatory work and the financial management work, as well as follow up and supervise the completion of the various financial indicators according to owner request and make recommendations to the hotel management..代表业主方出任酒店业主财务副总监,综合协调酒店开业前的各项筹备工作以及开业后的财务管理工作,按照业主的要求协调跟进和监督酒店的各项财务指标的完成,并向酒店管理方提出建议。2. Coordinate and supervise the hotel financial accounting procedures, control the financial revenues and expenditures of various departments, review their annual financial plan, annual reports and statistics, audit and control the purchase plan of fixed assets, and low value assets , ensure the supply of funds as well as carry out the financial management measures, and the financial training.负责协调和监督全酒店财务核算程序,控制各部门的财务收支,审核年度财务计划、年报表、统计报表,审核并控制固定资产及低值易耗品尝的购置计划,保证资金供应,落实财务管理措施,负责督导财务人员的各项培训。3. Check the hotel management budget, and give the professional advice according to owner’s requirement;审核酒店管理方提供的预算,并根据业主要求提出专业意见。4. Provide the effective suggestions for the management about the relevant laws and regulations, insurance, tax, auditing, and banking, etc;能在相关法规、保险、税务、审计、银行等方面,对管理层提供有效建议。5. Monitor and evaluate the hotel's annual budget, meanwhile keep the real-time coordination with the hotel, promote the realization of the management goal, maximize economic beneficial effect to speed up the return on investment;对酒店年度预算进行监控和评估,与酒店的实时协调,推进经营目标的实现,最大限度地提高经济效益以加快投资回报。6. Within the scope of business,carry on the effective management of working capital and the company's cash flow through a high level of financial control to protect company's assets;在经营范围内通过高水平的财务控制来保护公司资产,对运作资金及公司的现金流进行有效的管理。7. Guide the financial management, accounting, accounting supervision work of hotel ;指导酒店做好财务管理、会计核算、会计监督工作。8. Guide the financial management of the hotel rules and regulations, supervise and inspect of the hotel financial operations and the balance of the funds, as well as help to establish and improve the internal financial management and monitoring mechanisms;指导酒店财务管理方面的规章制度,监督检查酒店财务运作和资金收支情况,帮助建立健全内部财务管理与监控机制。9. Put forward to the auditing opinions before the large hotel economic business decisions,such as loan guarantees and other major economic transaction and operational matters , and make inspection and supervision of the decision-making and implementation procedures ;在酒店大额资金调度、贷款担保等重大经济业务事项的决策之前,提出审查意见,并对其决策和执行的程序进行检查监督。10. Audit the important external financial statements and reports;审核对外报送的重要财务报表和报告。11. Responsible for the Liaison work between fiscal, taxation, banking, and insurance department.负责与财政、税务、银行、保险等部门的联络工作。12. Perform any other duties or responsibilities as required by Company.根据公司要求履行其他责任和义务。职位要求REQUIRED QUALIFICATIONS 资质要求1. Required Skills / Certificate 技能 / 证书2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件3. English Language Level: Fluent in English spoken and written is preferred 英语水平:口语与书写流利为佳Qualifications 资格 1. Team Focused 关注团队:Support colleagues 给予同事支持Explain what to do and the reason 阐述工作任务及其原因2. Action Oriented 行动导向Strives to deliver consistently 力争始终如一的完成工作Focus on details and standards 关注个人工作的细节和标准3. Passionate工作热情Understand guests’demand and the market 理解客户的需求和市场Create a positive environment for changing 为变革创造一个积极的环境4. Business skills 业务技能Understand the short-term opportunities of reform 了解短期的变革机会Understand the profit model 了解企业如何盈利Experience 经历要求 1. Bachelor degree in financial management and the related majors;本科学历,财务管理相关专业。2. Have 8 years working experience in hotel accounting or finance, with 5 years experience in same position of?financial management, and if an financial management working experience in the international brand hotel is preferred;需有8年以上酒店会计或财务工作经验,其中5年以上同等职位的财务管理经历,有国际品牌酒店财务管理工作经历者优先。3. Familiar with the accounting software ,office software,and the international hotel financial information management system;熟练掌握财务软件和办公软件运用,熟悉国际酒店财务信息管理系统。4. Proficient in the financial management knowledge of financial budget, analysis , familiar with the dynamic and?development trend of the hotel industry , as well as have the knowledge and practice of the modern hotel financial management system ;精通财务预算、分析,具备优良的财务管理知识,熟悉酒店行业的动态及运营发展趋势,对现代化酒店财务管理模式有系统的了解和实践。

薪资: 9千-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

KEY RESPONSIBILITIES主要职责1.Determines operational policies and standards on all Food & Beverage matters of hotel level.制定与餐饮相关的制度和标准。2.Establishes standards of food & beverage sales, trends and inventories.建立标准的餐饮销售,趋势和目录。3.Recommends changes or innovations in policies, procedures and equipment.不断的改进制度,程序和设备。4.Confers with management on reports, forecast budgets, policies and future planning.在报告,预算,政策和未来计划上与管理层协商。5.Reviews price, sources of supply, food & beverage sales, trends and inventories.查看价格,供货来源,餐饮销售,趋势和清单。6.Ensures top quality food and service to have complete guests’ satisfaction.确保优质食品和服务使客人满意。7.Informs management on sales submits monthly financial statements and comments on the operation.在月底每个管理人员提交财务报表和提出意见。8.To work closely with CDT and mgmt. team to come out the annual F&B business plan to ensures that goals are achieved as outlined in the profit budget.与商务发展部和管理层一起,制定出全年的餐饮商业计划,以确保可以达到预算利润目标。9.To work closely with MarCom team to come up the Marketing plan for F&B;与市场传媒经理一起商讨和确定全面的餐饮推广计划;10.Ensures that all licenses for the entire department is approved and available.确保所有执照已经申领完成。11.Prevents description of the department by overseeing all supplies and service.对供给和服务做出提前监督。12.Meets purveyors to learn new products or methods.和承办商见面学习新产品的使用。13.Ensures that a training program is available and followed.确保培训计划按要求准时执行。14.Ensures that all employees are trained to a Accor standard.确保所有员工达到雅高酒店国际标准。15.Review departmental programs to ensure development of future departmental heads.查看部门计划,来确保部门未来领导人的发展。16.Review regular career paths with the General Manager and Director of Operations.与总经理和运营总监回顾规则事业。17.Keeps him aware of what the competition is doing the makes sure prices comparisons up-to -date at all times.了解直到今日的所有竞争对手在产品、价格和服务等各方面的最新动态。18.To conduct monthly market survey with percurement and mgmt. team to know the most updated food concept in the market place and adapt to own hotel, to maximize the revenue;每个月与采购部和管理层一起,了解市场最新的菜品,并在酒店实现产品更新,以实现利润最大化;19.Maintains the highest standard of personal professional image, conduct, knowledge and skills related to the job responsibility.维护最高的专业个人形象。20.Establishes & maintains effective employee relations at all times.建立和维护员工关系。21.Participates in, or executes, any other tasks that may be assigned by management within the scope of the companies’ business.参与和执行与企业相关的一切工作。22.Maintains professional business confidentiality.保护商业秘密。23.Participates in, or executes, any other tasks that may be assigned by management within the scope of the companies’ business.参与并执行任何酒店商务活动范围之内的工作任务。24.Food & Beverage mission is established and instilled in all team members.餐饮部的工作使命,在所有员工当中被建立并贯彻。25.Keep the Safety & Security as the first priority for any decision-making on daily routine;在任何时候,将安全和保障放在日常工作的第一位;26.Keep on learning the risk mgmt. knowledge and conept to demonstrate on daily routine to minimize any potential risk in Health Club;保持学习集团关于风险管控方面的知识和技能,并与团队成员分享和实践,以降低我们日常工作中的风险;27.Execute the project responsibilities in the hotel project team(s).加入酒店的项目工作组时,认真履行相应职责。Specific Job Knowledge, Skill and Ability工作技能技巧要求:1.Very good English skills (written & verbal) 精湛的英语口语及书写能力2.Computer operation and familiarity with some software packages, including Spreadsheet programs精通计算机程序,熟知软件及电子表格系统3.Good leadership skills / good training skills / strong organization skills 领导才能 / 培训技巧 / 组织能力4.Open minded and outgoing personality 开朗及外向性格Required Qualifications 必要的资历要求:1.University Degree or Diploma Holder. 大学毕业.2.Technical course in F&B management. Minimum 3 years full time course. 3年的餐饮技术管理课程.3.At least 3 years working experience in a similar position in 5 star hotel. 至少3年以上五星酒店相关工作岗位经验。Preferred Qualifications 更高的资历要求:1.     Ability to be resourceful, creative and maintain flexibility. 具有策略性、创造性及灵活性。2. Other operations department management and labor related experience preferred. 有其他运作部门工作经验者将被优先考虑。3. Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 1万-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:云南-红河 食宿:提供食宿

Position Summary 职位概述  The Marketing Communication Manager is responsible for the promotion of the hotel, its image, facilities and services to the general public, customers, the hotel and the community. She is also responsible for gaining positive exposure for the Hotel in the mass media and the community, as well as building a solid presence in the market by maintaining good relationship with the press and the local community.市场传讯经理负责向大众,消费者,酒店业和政府机构提升酒店形象,设施以及服务。同时向广 大媒体和政府机构争取正面的曝光,并且通过于媒体和政府机构维持良好关系在市场上建立一个 坚实社会地位。1. Planning, budgeting and execution of the hotel are advertising campaigns in liaison with the company’s official advertising agency.与专业广告发布公司联系,制定并执行酒店的广告预算和对外广告发布。2. Coordination and implementation of communication plan for the hotel activities and promotions in coordination with various revenue-earning departments in the hotel (i.e. sales, food and beverage, spa etc.)协调并执行与酒店所有营运部门的酒店活动和促销的沟通计划(如销售,餐饮等)。3. Development of good relations with the media (print, broadcast, etc.) and implementation of the hotel’s publicity campaign.与媒体建立良好的关系(出版物、广播等),执行酒店的市场宣传活动。4. Management of a complete, targeted data base and direct mail campaigns to promote hotel business.管理一个全面有目标性的资料库,并直接邮寄酒店促销活动广告。5. Overall supervision of production of hotel printed materials to ensure compliance with Accor Identity Guidelines.全面监督酒店所有印刷产品以确保和雅高指导方针的一致性。6. Work with Hilton web marketing to ensure contents of Accor Hotel pages are updated at all times.与雅高酒店网络合作确保酒店主页保持信息及时更新。7. Monitoring and control of expenses based on approved Sales & Marketing budget.根据业务发展部的预算监控开支。8. Coordination and implementation of various hotels projects in liaison with other hotel department s and/or outside organizations/ government bureaus.  通过与酒店其他部门,或者外界组织,政府部门联络以协调并执行酒店不同项目。9. To ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel.及时发布酒店活动新闻稿至各类报纸杂志。10. To coordinate with all activities concerning publicity in film shooting, photo shooting, interviews by local & overseas media etc.协助国内外媒体的摄影,摄像和采访。11. To maintain stock inventory of an updated photo library and press kit.及时地更新图库和宣传资料袋以维持固定资本清单。12. To be responsible for the preparation, planning and executive of the hotel’s public relations activities plan.负责酒店准备,策划和执行酒店公关活动的计划。13. Maintain update profiles of the hotel’s key personnel.不断更新公司领导层资料。14. To coordinate with the printing, design as well as adherence to the corporate guidelines for all printed materials of the hotel.根据酒店标准设计印刷品并确保印刷品的质量。15. Regular communication & entertainment with the local press.与当地媒体保持正常交流和宴请。16. Supervision of design projects.监督设计项目。17. Handle the administration of the Marketing Communication Department . 负责市场传媒部管理工作。18. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要 ,该部门有权更改或补充该职位描述。19. Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。   职位要求Specific Job Knowledge, Skill and Ability工作技能技巧要求:1.Creative writing skills.创造性的写作技巧。2.Extensive knowledge of Ad. / Media Planning and printing/ production process.丰富的广告媒体计划和印刷生产知识。3.PC knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System.电脑知识:Word, Excel; Web 和基本台式印刷系统知识。4.Organized, detail-oriented and with good administrative skill.拥有组织能力,明确导向性的行政管理技巧。5.Good contacts with local press.和当地新闻媒体的良好沟通。Required Qualifications必要的资历要求: 1.Mature & Outgoing.成熟外向。2.Extensive experience in hotel work.深厚的酒店工作经验。3.Fluent in both written and oral English and Chinese.中英文口语和书写流利。4.With strong multi-media network.拥有强大的大众传媒网络。Preferred Qualifications 更高的资历要求:1.Ability to be resourceful, creative and maintain flexibility.具有策略性、创造性及灵活性。2.Knowledge and skill in crisis management.具备处理危机的知识和能力。3. Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

薪资: 1.3万-1.8万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:福建-泉州 食宿:提供食宿

岗位职责1.负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。2.负责实现部门的营业收入指标和利润指标。3.与行政总厨一起筹划和设计菜单,开发当地需求的餐饮产品。4.熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。5.协调与其他部门的工作关系,确保宾客得到满意的餐饮产品和良好的服务。6.制定餐厅推销策略,督促员工做好食品饮料的推销工作,提高餐饮销售收入。7.建全物资管理制度,对餐厅的设备、物资、用具等严格管理。岗位要求1.大专以上文化程度;3年以上同岗位工作经验。2.精通本部门的业务知识,熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。3.熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程,善于安排各个环节的工作,能保证餐饮管理的协调发展。4.具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准,控制产品质量和成本消耗。5.具有社会活动能力、组织领导工作能力和实际工作能力;善于调动餐饮 部各级管理人员的积极性。6.国际联号酒店工作背景。

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:北京 食宿:提供食宿

·Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences. 为客人提供绝无仅有的服务与热情,营造一段美好,值得回忆的经历。·Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory.能够及时的处理员工,客人之间的问题,采用有效的方式与专业的态度解决所有的问题,并且要确保不管是客人还是员工的问题得到了满意的解决。

薪资: 1.3万-1.4万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:北京 食宿:提供食宿

Under the direction of the Assistant Director of F&B, and to coordinate and manage the operation. To provide supervision of the department, operational associates, ensuring that standards and service are maintained in strict accordance with hotel policy. To continually strive to build up new customers, at the same time retain the loyalty of current guests and assist in creating innovative new promotions in order to maximize outlet profit. To be overseeing and directing all aspects of outlet, responsible for guest service, organization and administration and managing of the outlet to exceed guest expectation.

薪资: 1万-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:重庆 食宿:提供吃

岗位职责1.执行会议、政府代表团及散客的销售及跟进接待工作。2.组织销售代表走访客户,管理客户资料。3.掌握内外商务、散客市场动态,组织销售人员走拜访,审核销售代表的走拜访计划及拜访记录。4.检查销售代表的工作,审核《会议接待通知》,完成季度销售任务。5.编写、修改报价信函、合同及推销文书及《备忘录》。6.积极宣传酒店服务和设施,树立酒店形象。7.填写《工作报表》,将工作中存在的问题反映给市场总监。岗位要求1.大专以上文化程度;三年以上同岗位工作经验。2.英语听说读写熟练,CET-6或以上。3.行为举止端正大方,仪容仪表符合酒店行业要求。4.应征者需具备以下领导素能:行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、群策群力、组织理解力、诚信、发展人的能力、解决问题的能力、战略方向、商业头脑、时间和任务管理能力。

薪资: 1万-1.2万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

职位描述FINANCIAL RETURNSValidate of the potential of assigned accounts and create account plans as per the IHG hotelsBusiness Development standard operating proceduresDevelop the assigned portfolio to meet set goals and maximise profitabilityGather information on current and prospective clients / contacts to generate incremental businessMaintain effective control of sales expenses财务回报在预算内达成营收目标和员工销售目标,使利润率最大化。参与制定部门年度预算、酒店的营销计划、经营及财务计划。拟定并执行销售计划,推动客房入住率明显上升,提高平均房价,提升业务量,增加餐饮和宴会销售。准备每月报表和销售预测,分析当前和潜在的营销趋势,规划各种活动增加营收与市场份额,并监督员工工作绩效,确保业绩超出原先制定的营收计划。PEOPLEUse both account interaction and publicly available tools to monitor competitors' activities as itrelates to both the hotel and the portfolio of accounts and share relevant information with keystakeholders in line with hotel proceduresProvide feedback to management on changing market conditions, including competition and markettrendsInvolve Director of Sales where appropriate on sales calls and sales meetingsCommunicate to his/her superior any issues encountered and other relevant informationOrganise training sessions, daily briefings and other meetings as requiredConduct periodic formal reviews with the Business Development team on their targets and goalsConduct Annual Performance reviews, set Key Performance Objectives and Personal Developmentplans in line with IHG standards and brand standards for each member of the teamThrough the regular reviews with team members assess performance in line with metrics andexpectations from IHG and the hotel and take action as appropriateAct as escalation point for clients and members of the Business Development Team when issuesare not solved at a proper level员工团队处理员工日常销售事务,计划并分配工作,为团队成员设立工作绩效目标。为员工提供教导、辅导并给予定期反馈,帮助解决各种员工矛盾,提升员工绩效,并对员工表现优异之处予以认可。对负责开发新客户、维护现有客户并执行各项销售策略的整个销售团队进行教育与培训。确保为员工提供适当的培训,保证为他们配备完成工作所需的各种工具和设备。同其他部门经理协作,确保员工配备情况符合酒店客流量。GUEST EXPERIENCENetwork within one’s portfolio of accounts to build relationships with key decision makers and otherrelevant staffConduct client meetings as well as planning and coordinating site introduction tours and inspectionsHandle and manage clients’ queries or issuesBe proactive and responsible for the follow up of new sales leads to enhance guest experienceDevelop and maintain contact with business generators (MICE Planner; travel agents; etc.)宾客体验:为宾客提供各种信息(如:忠实计划、本地景点、餐厅、设备信息),以提升宾客体验。同主要客户和外部相关人员建立联系并保持联络,借此增加团体及会议业务量,包括客房销售、餐饮销售和宴会服务等。安排酒店会议及业务团队活动,同其它酒店级部门协调,共同完成销售部门同潜在客户达成的协议中所规定的各项服务。职位资格和技能Required Skills –技能要求Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.具有代表酒店,品牌和公司与顾客,员工和第三方交往的能力。Problem solving, reasoning, motivating, organizational and training abilities.具有解决问题,推理,号召,组织和培训能力Proficient in the use of Microsoft Office精通微软办公软件Good writing skills良好的写作技能Qualifications –学历Bachelor's degree in Sales, Marketing or related field.具有营销,市场或相关领域的学士学位。Experience –经验5 years of relevant experience or an equivalent combination of education and work-related experience.5年相关工作经验或类似的管理经验,或与此相当的教育与工作经验结合的背景。

薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供吃

Job DescriptionYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chinese Restaurant Manager is responsible to function as the Business Manager and a Marketing Specialist for the Food and Beverage Department, to ensure that all the outlets operate successfully, in accordance with the standard of the hotel and are individually profitable.QualificationsIdeally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Chinese Restaurant Manager, or Senior Restaurant Manager in larger operation. Good operational, administrative and interpersonal skills are a must, and banqueting experience an asset.

薪资: 1.1万-1.4万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Thisposition is responsible for assisting the ADOS/ DOS in achieving the revenuegoal of the hotel. Assists the ADOS and DOS in supervising the Sales Managers,Assistant Sales Managers and Sales Executives in their daily sales activitiesby offering advice and guidance.协助销售副总监和销售总监实现该酒店目标的收入。通过提供建议和指导,协助销售副总监和销售总监监督销售经理、销售副经理,和销售主任的日常销售活动。To makeregular sales calls on accounts assigned to and keep up-to-date on the clients’needs and sell the products of the hotel that will satisfy those needs.对指定的客户进行定期的销售拜访,跟进客户的需要,销售满足客户需求的酒店产品。Maximizethe full potential of accounts; make sure that their full potential is tapped.最大化的帐户潜力;确保其潜力被充分的挖掘出来。Toresearch and follow up sales leads.研究和跟进销售线索。Byregularly entertaining clients, to make sure that they are updated with thehotel facility and promotions. 定期招待客户,以确保她们知晓酒店设施和营销的更新。Assistthe ADOS and DOS to compile necessary reports and data.协助销售副总监和销售总监编制必要的报告和数据。Obtainmarket information, exhibition schedule, cultural and government event listsand competitors information and update on all happenings within thecity/country on a regular basis.获取市场信息,展览时间表,文化和政府的事件列表和竞争对手信息,定期更新所在城市和国家发生的事件。Maintaina good working relationship with the local government authorities as well asthe different consulate offices in order to increase the hotel's share ingovernment business.与当地政府部门以及各领事馆办事处保持良好的工作关系,以提高政府商务酒店的份额。Attendthe sales briefing on daily basis.出席每天的销售简报。Weekly /monthly sales report.每周/每月销售报告。Businessforecast on his/her territory.区域业务预测。

薪资: 1.5万-2.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

1.制定工程部的组织机构和管理运行模式。2.制定酒店设备设施及建筑装潢的预防性维修计划。3.负责工程部的节支运行、跟踪各能源的消耗并严格控制维修费用。4.维持与酒店相关的市政工程等业务部门的良好关系。5.定期对员工进行业务技能、服务意识、基本素质的培训。6.精通工程法规和服务行业机电工程安装,设备运行和维修。7.有强烈的事业心责任感,有较强的自学能力和适应性,秉公办事,不谋私利。8.优秀管理技能和带领团队能力。1. Formulate the organization and management mode of the Engineering Department.2. Develop preventive maintenance plans.3. Responsible for the cost saving operation of the engineering department, track the energy consumption and strictly control the maintenance cost.4. Maintain good relations with the hotel-related municipal departments.5. Train employee regularly.6. Familiar with engineering regulations, mechanical and electrical engineering installation, equipment operation and maintenance.7. Strong sense of responsibility, self-study ability and adaptability, handle affairs impartially and do not seek personal interests.8. Excellent management skills and team leadership. 

薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

依照标准化菜单的要求,以质量和外观为重点,负责厨房和管事部工作的顺利进行。遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。·          梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责·         在菜单菜目销售数字的基础上,检查菜单上菜目的利润情况和受欢迎的程度,并在适当时做相应调整(与总经理共同履行此项职责)。 ·         参与为所有特别事件和活动起草的创意想法和菜单的工作,并鼓励所有员工提出自己的想法并尽量加以利用。 ·         监管厨房工作,按照酒店的餐饮标准和标准化菜单的规定对所有菜目进行制作和装饰。 ·         监督制作标准以确保质量。 ·         监督酒店清洁情况,在人力配置合理水平范围内协调厨房服务员的利用工作,确保厨房卫生的保持工作达到酒店标准。 ·         与库管人员一起控制食品采购水平。 ·         管理排班表的起草工作,确保覆盖所有工作领域,却不超出酒店的年度人力配置和工资预算。总经理将负责制定指导方针。 ·         熟知酒店食品存货的采购,管理采购水平的工作程序,确保采取一切必要手段来控制食品预算成本的各方面,同时确保充足的食品库存并维持标准。 ·         在餐饮部经理的指导下,与库存部门一起协助对所有与酒店食品管理相关的各个方面进行持续性的监控。 ·         按酒店的供应商名单购买所有食品,该名单由库存人员提供。 ·         积极参与酒店的完全质量管理活动,熟知并理解洲际酒店集团的完全质量管理理念,确保其在厨房工作中的有效性,鼓励所有员工发挥积极性。 ·         依照酒店标准,确保个人形象、卫生和行为的最高标准。 ·         组织和监督厨房员工的培训,以增进食品制作和厨房管理的技巧。确保所有培训均得到准确记录,并且在必要的时间柜架内按照人力资源部的要求对所有员工进行检查和考核。 ·         完整的了解劳动协定,管理员工并按员工意愿排班。 ·         随时保证厨房卫生达到最高的标准,并遵守安全食品处理条例。 ·         确保遵守MAF和HACCP指导方针。每日检查监控程序。 ·         确保正确的保养和存储所有设备,正确报告和记录所有破损和故障设备。 ·         准确记录事故,确保所有隐患均得到检查,以减少未来事故的发生。 ·         准确记录事故,确保所有隐患均得到检查,以减少未来事故的发生。 ·         执行其它由总经理分派的任务,以促进厨房和部门的运作和利润。 ·         和行政总厨一起进行人力规划和管理需求。 ·         和行政总厨一起编制和管理部门预算。责任范围各分部门厨师长、厨师任职要求·            完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。·            持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。·            具有解决问题,推理,号召,组织和培训能力 

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

岗位职责1. 积极参与制定和执行营销计划,完成酒店宴会年度销售预算。2. 确定部门目标和计划,指导和激发员工以实现部门目标。3. 检查和负责宴会活动的所有跟进事项,确保客人随时随地都享受到高品质的服务。4.保持与各部门之间的沟通协调,确保宴会活动的顺利进行。5. 负责与区域销售团队保持紧密的联系,提出最佳方案,从而将商机/问询转化为确认的业务。6. 建立并维持主要的客户档案,建立良好的客户关系,并关注客户的满意度。7. 分析市场趋势,及时调整策略,程序和客户涵盖范围以实现计划目标。8. 准备每月团队的宴会销售预测和房间产量预测。9. 制定并保持有效的会议活动数据档案及团队结构图。岗位要求1. 具有至少1年以上国际品牌酒店同等职位工作经验。2. 了解本地客户的情况并具有很强的市场分析能力。3. 优秀的英语沟通能力。4. 优秀的领导力、组织协调能力、处理突发事件能力。5. 优秀的沟通能力、营销能力和展示能力。

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供吃

JOB OVERVIEW职位概述• Oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry and other specified back-of-the house areas.监管和指导客房部的全部工作,包括在客房、公共区域、洗衣房和其它指定的二线区域内的工作。在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:• 亲切、充满自信、体现尊重来展现富有魅力的你。• 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。• 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:• Be charming by being approachable, having confidence and showing respect.• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.DUTIES AND RESPONSIBILITIES工作职责• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service监督客房部人员,以确保向所有客人和内部客户提供及时和礼貌的服务。• Oversees laundry operations监管洗衣房的工作。• Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排。• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair定期对客人区和公共区域进行视察,以确保家具、设施和设备的得到良好的清洁和修缮。• Manages spring cleaning schedules管理春季大清扫日程安排。• Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair就家具、设施和设备的保养向总经理或其代理人提出建议,确保所有家具、设施和设备均得到良好清洁和修缮。• Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate向其它部门通报客房部与其有关的事项,特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。• Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed建立并保持良好的人际关系,与人力资源部门一起对团队成员的工作表现进行有效管理。• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。• Conducts regular department meetings定期召开部门会议。• Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs在合理的成本范围内,确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。• Supervises outside contractors to ensure contractual compliance对外来承包商进行监督,以确保合同合规。• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures执行并管理客房部关于工作人员及客人健康和安全的规定,如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats准备在紧急情况下完成分派給的任务,如在火灾、停电和炸弹威胁事件期间。• Works with Human Resources on manpower planning and management needs和人力资源部一起进行人力规划和管理需求。• Works with Director of Finance in the preparation and management of the Department’s budget.和财务总监一起编制和管理部门预算。QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。• Good writing skills具有良好写作技能• Proficient in the use of Microsoft Office熟练使用微软办公软件• Problem solving, reasoning, motivating, organizational and training abilities具有解决问题,推理,号召,组织和培训能力• Strong Leadership skills in managing teams在管理队伍中有很强的领导技能

薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:北京 食宿:提供食宿

Basic Job Responsibilities:1.      Responsible inachieving the brand and hotel positioning objectives locally andinternationally through public relations, advertising and promotion activities.2.      Represent and promote the hotel by maintaining constant contact with themedia, local community, the customer base and Starwood offices.3.      Manage communications strategy to target customer base,including hotel’s frequent guests, members of Starwood loyalty programs,members of target customer groups including credit cards, banks, airlines,associations, etc.4.      Protect thecorrect image and positioning of the hotel and brand by meeting corporatestandards in all collateral and advertising material.5.      Develop andfollow through in public relations and promotions activities and be responsiblefor the production of promotional materials, press kits and arrange press andmedia coverage.6.      Serve as hotelspokesperson when required, to make all official statements for the hotel tomedia. Basic Requirements:1.    Excellent written and spoken Mandarin & English are a must.2.    Good interpersonal & communication skills.3.    Ability to work independently and under pressure.4.    A high standard of personalpresentation.5.    Strong sales skills – i.e., beable to sell a story to the press.6.    More than 2 years relatedworking experience in international chain hotels.

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:北京 食宿:提供食宿

1.通过日常巡查与检查确保专职管家为客人提供高质量、专业化的一对一管家服务,对客人的投诉能够妥善解决(客房,管家,洗衣服务等等)确保客人的合理要求能够得到完美解决。To ensure and inspect that the daily operation on the guest floors and the quality of the guest service, Take appropriate action to resolve guest complaints (HSKP, Butler & Laundry service), Ensure guest needs and reasonable requests are met2.协助管家部经理跟踪各项任务并解决问题,帮助楼层管家掌握其负责楼层。To support and assist the floor butlers to handle floors, help butler to control the floor.3.监督楼层管家对客史的收集,与团队分享客人的意见反馈,通过客人的意见反馈不断提高对客服务水平,使客人满意度指数提升。To push the floor butlers to compile the guest history, share guest feedback and improve the service delivery, to drive the guest satisfaction and    GEI. 4.指导管理享受接机服务客人的房间内入住登记,迎接预抵VIP 客人并提供服务 Supervise the in-room check in for the airport pick up guest, welcoming and service.5.监督管家的日常表现,定期对经营情况进行预计,制定相应工作计划和年度工作表现目标(PMP)并加以实施.  Supervise floor butler’s performance, Participate in the preparation of the Strategic Business/Operating Plans and PMP to achieve relevant goal.

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.3年以上同岗工作经验2.了解酒店收益的组成,并以此去评估本地客户和集团的生意,便于为未来价格设置和磋商提供数据3.留意竞争对手所有收入部门的定价,了解本地市场的动态和需要的产生,并推荐适当有关酒店定价和市场组合策略行动给收益工作团队4.通过对历史数据和当前预定的分析,监控并确定市场需求并作出重大生意决策5.管理所有预订渠道

薪资: 1万-1.5万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:贵州-贵阳 食宿:提供食宿

岗位职责:1.负责规划,指导和评估所有销售和市场营销活动,。2.确保所有的营销,销售,广告,预定和公共关系方面的努力能提供利润的最佳回报,和提高销售业绩。3.定期联系重要客户和政府部门,特别是有公司业务的客户,并将客户的负面反应及时反馈给管理层。4.时刻关注酒店的特殊项目/促销活动和广告计划以便灵活应对客户。5.紧密关注与竞争有关的信息(位置、价格、定期开展的、按季开展的和更频繁开展的服务)。6.确保营销方案的执行并监管其过程。如有需要,(每季度)更新方案。7.协助酒店总经理制定年度销售计划。8.与市场总监配合,确保所有销售和公共关系广告取得最佳回报。岗位要求:1.本科以上文化程度;3年以上同岗位工作经验。2.英语听说读写熟练。3.行为举止端正大方,仪容仪表符合酒店行业要求。4.对本地销售市场有深刻的了解。5.对酒店销售有深刻的认知及独到的见解。6.应征者需具备以下领导素能:行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、组织理解力、诚信、发展人的能力、解决问题的能力、时间和任务管理能力。

薪资: 1万-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:广东-珠海 食宿:提供食宿

岗位职责1.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。2.进行有关的市场计划分析制定部门工作计划,完成工作报告。3.使客房达到最高出租率,获取最佳的客房收入。4.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。5.保持良好的客际关系,能独立有效地处理宾客投诉。6.协助酒店与更高一级领导处理突发事件。岗位要求1.大专以上学历,有同岗位工作经验2年以上。2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。4.有效贯彻、落实并完成部门制订的每月工作计划。5.英语对话流利,有较强的协调管理能力,具有一定的销售能力。6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。

薪资: 1万-1.5万 经验:8年以上 企业类型:国际高端酒店/5星级
地区:广东-珠海 食宿:提供食宿

岗位职责1.协助人力资源部总监,进行酒店工作分析、定岗定员定编和组织机构的设计工作。2.负责酒店所需各类人才的搜集、贮备、招聘和选拔工作。3.办理新员工入职录用的各种手续。4.办理员工劳动合同的签订、续订、中止、终止等事宜。5.收集各部门的人事变动申报,报上级审批。6.办理员工的离辞职手续,处理人事纠纷。7.制作年度劳动人事报表,处理劳动部门年检工作。岗位要求1大专以上学历,有相同岗位工作经验1年以上。2.熟悉员工的有关法规和条例;掌握教育学、心理学以及酒店管理理论。3.了解酒店员工的服务工作规范和质量标准的要求。4.具有良好的沟通能力和协调能力。5.具有较强的文字综合能力和口头表达能力。。6.能熟练操作计算机。

薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-珠海 食宿:提供食宿

1.      Instills commitment to the Banyan Tree experience in associates ensuring that the group’s vision an mission are assimilated and the objectives of the hotel are met, especially in line with the Service Profit Chain objectives.承诺将悦榕经验传递给员工,确保集团的目标和使命被吸收,特别是服务利润链这一目标。2.      Ensure that every department compiles and maintains a complete and up-to-date associate orientation/induction/training manual; Prepares, communicates and implements an annual training plan for the hotel.确保每个部门的编制并且维持一个完整的新员工入职培训/诱导/培训手册;筹备,沟通,为酒店提供一个年度的培训计划。3.      Ensures that regular, scheduled training plans are subsequently implemented and followed in all departments; Conduct training and orientation programmers for associates for all levels.确保定期的培训计划能够按时执行并贯彻所有部门;为所有级别的员工定位一个培训方案进行培训。4.      Prepares monitors and controls the hotel’s annual training budget; Ensures that a sufficient number of qualified departmental trainers are available in every department.准备,监视和控制酒店年度培训预算。确保每个部门都有足够数量的可利用的合格的部门培训者。5.      Keeps a comprehensive record of all training activities and maintain efficient administration within the department preparing and submitting operational reports on time; keeps abreast with innovations and developments of training techniques and methods.保持培训活动的全面记录,维持管理的有效性以及按时准备和提交部门的运营报告。跟上创新和发展的培训技术和方法。6.      Monitors the standards of performance in all departments and takes or suggests appropriate actions, as and when required.监管所有部门的绩效标准,如果需要的话,采取或者建议一些适当的措施。7.      Assists the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment and performance review procedures.协助人力资源部为有效的员工沟通,招聘和绩效评估程序做执行的准备。8.      Makes recommendation for the outsourcing of training courses, if and when required and gives suggestions for inviting external resources speakers (e.g. academic and industry professionals) as part of the associates training program.推荐一些外部培训课程,如果需要的话给出一些建议邀请外部演说人员(如学术专家和业内专业人士)为员工做培训。9.      Coaches, counsels, disciplines and develops subordinate associates.指导,建议,训导,发展下级员工。

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