Secretarial and Administrative Work 文秘及行政方面
1.Reports directly to and communicates with
the General Manager on all administrative matters
直接向总经理汇报和交流所有行政工作方面的事宜。
2.Maintains the utmost confidentiality and
discretion when handling business affairs
在处理业务时最大限度的保守机密并小心谨慎。
3. Cooperates, coordinates and communicates
with Department Heads and other inter-departmental secretaries as appropriate
必要时配合,协调各部门领导和其它部门的秘书的工作并与他们进行沟通。
4.Supervises the work of the Executive Office
staff (Secretaries, Receptionist, Messengers, Drivers)
监督行政办公室员工的工作(秘书,前台接待,送信员,司机)。
5.Day-to-day secretarial work to include
typing, filing, faxes and telephone etc.
日常文秘工作包括打字,整理文件,传真和接听电话等。
6.Distribution of memos, letters and other
information etc.
分发备忘录,信件和其它信息等。
7.Arranging internal / external appointments
安排内外会见。
8.Handling reservation as requested
必要时预订客房。
9.Translating incoming letters, documents,
articles by request
必要时翻译来信,文件和文章。
10.Provides pertinent information on
socio-political matters
针对社会政治问题提供相关信息。
11.Storing and keeping all confidential
information
保存和保守所有保密信息。
12. Preparing monthly operational results for
meetings with other hotels
为与其它酒店的会议准备月度运营结果报告。
13.Taking minutes of Department Heads /Ex.Com
meeting as requested.
需要时为部门领导会议和行政委员会会议作会议记录。
14.When the hotel is busy, every employee has
the responsibility and obligation to accept the assignment from the hotel
management voluntarily to support the operation of the hotel.
当酒店业务繁忙之时,每一位员工都有责任和义务接受管理层的安排,自觉并自愿地前往酒店运营部门支持工作。
15.Perform duties as required by GM.
执行总经理的要求、安排。
Coordination 协调
1.Forward Guest Complaints and compliments to
relevant department managers, and reply with appropriate apology and thank you
letters.
将客人投诉及表扬信件转发给相关部门经理,并回复相应的道歉或感谢信。
2.Check 1865 Destiny members’ emails and
handle guest’s reservations.
查收1865会员的邮件及处理客人预订。
Training 培训
1.Attend periodic training sessions when
required
根据需要定期参加培训。
2.Train and supervise lower-level clerical
staff.
培训及指导酒店其他文秘的工作。