Providing Documentation and Reporting Support · Assists managers in preparation of various reports and presentations.· Assists with the design and preparation of statistical reports as needed.· Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.· Makes new files, maintains existing files.· Maintains giveaway/donation files and assists in making reservations.· Provides administrative support to manager/s and department. Supporting Correspondence · Composes, produces and signs correspondence on routine matters.· Produces and distributes correspondence as required.· Answers department phones.· Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.· Sorts and distributes mail. Ensuring Exceptional Customer Service · Providing services that are above and beyond for customer satisfaction and retention.· Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.· Attending meetings and communicating with executive, peers, and subordinates as an effort to improve quality of service. Additional Responsibilities · Ensures VIP amenity requests from General Manager is handled in timely manner.· Signs for managers and release, with specific permission.· Communicating the importance of safety procedures, detailing procedure codes, ensuring colleague understanding of safety codes, monitoring processes and procedures related to safety.· Analyzing information and evaluating results to choose the best solution and solve problems.· Attending meetings to plan, organize, prioritize, coordinate and manage activities.· Working with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.· Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.