Under the guidance of the DOHR, ensure appropriate levels of skills, knowledge and competence amongst employees, with the ultimate goal of achieving highest levels of customer satisfaction and employee morale. -？Conduct training needs analysis to identify training needs and prioritize such needs in order to achieve the required service standards and maximum customer satisfaction - Propose training strategies and action plans to ensure all levels of employee are trained and developed to their full potential - Monitor present and future trends, practices and systems in the training field and makes recommendations - Develop methods to measure and evaluate training effectiveness - Research and develop appropriate learning competencies and recommend to management - Assist in planning the career development path of all levels of employee - Propose new creative training initiatives to constantly motivate trainers and employees to learn - Ensure all employees are adhered to hotel’s grooming standards - Assist in organizing Staff Party; Annual Staff Activities; assist in staff notice board- Certificate / Diploma / Bachelor in Hotel Management / Human Resources Management / Training Management / or other related discipline - 5 years and above related training experience in international 5-star hotel - as Assistant Training Manager for 2 years and above - with certified trainer certificate a plus - thorough knowledge of hotel operations of all departments - excellent training and presentation skills - able to design and conduct Train-the-Trainer Program and Management Modules - experience in developing Performance Management System - understand PuLi customer experience and Urban Resort Concept and communicate with staff of all levels - good command of MS office software - knowledge of HRMIS system - fluent in English and Mandarin - Sense of humor and being creative

岗位职责：1、按照酒店经营发展对人才的需要，制订培训预算和酒店培训规划并实施培训项目，确保所有培训记录完好，      并根据培训评估改进课程。2、组织和协调员工活动。3、企业文化及雇主品牌宣传策划。任职要求：1、有良好的沟通和人际关系协调能力。2、优秀的英语听、说、写、读能力。3、具备国际品牌酒店营运部门工作经验或培训经验。4、担任部门培训员或具有酒店培训师资格。5、具有平面设计基础，及熟练运用Powerpoint应用。

岗位职责: JOB RESPONSIBILITIES: - Responsible for delivery and operational management of training courses in assigned program area (such as Quality/Service training). Manage scheduling and logistical aspects of all training programs. - Provide workshop delivery feedback. - Complete Performance Management responsibilities for assigned Team. - Assist in Range of Special Projects as Needed - Manage within agreed budget and select external consultants as needed. Ensure that all course curricula and educational materials are current and of acceptable quality and delivered on time. - Establish performance standards and operating procedures. - Assess training and certification Rules for Operation according to brand and recommend alternative requirements as necessary. - Manage the development of training programs/applications, curricula, assessment tools and corresponding materials (includes lesson plans, participant materials, job aids, user manuals, etc.) for assigned program area. - Evaluate designated programs to determine effectiveness, need for enhancements, or elimination of programs; actively pursue alternate training methods and interactive training technologies. - Coach and develop team members; Act as an advisor to subordinate staff to help meet established schedules and/or resolve technical or operational problems. 任职资格: JOB QUALIFICATIONS: - Bachelor's or Master's Degree in Hotel Management, Business, Education, or a relevant field of work. - 6-10 years progressive work-related experience in training design and facilitation. - Demonstrated experience in managing and developing people including the ability to manage remote staff. - Demonstrated knowledge of the Service/Hospitality industry, hotel operations and systems. - Demonstrated problem solving and time management skills - Demonstrated instructional design skills to effectively develop client focused training programs. - Demonstrated in-depth knowledge of training design principles and practices. - Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. - Strong facilitation skills and ability to communicate information to groups in a clear and concise manner. Demonstrated solid teamwork and interpersonal skills and ability to communicate with customers, employees and senior management. - Analytical and problem solving skills. - Demonstrated project management and organizational skills. - Ability to train in Mandarin Chinese and English language

1.3-5年培训经历,最好有国际品牌星级酒店经历2.成熟、开朗、擅长与人交往3.良好的沟通技巧和演讲技能4.有创造力和分析能力，组织能力5.熟练使用办公软件及相关的人事管理软件

工作职责：1. 企业大学管理制度体系的搭建；2. 课程体系搭建与培训课件设计：根据公司现有运营标准和材料，协同城区进行岗位课程的设计及课件制作；3. 搭建人才成长课程体系（学习地图）；对课程体系项目进行设计，推动落实，效果评估。收集同行业信息，持续更新培训课件与课程体系；4. 各培训项目（店长培训班、总部新员工）相应的授课计划制订，按照公司的标准，以提升员工态度、知识、技能为目标，制定相应的培训计划；以身作则，带头示范，培养员工发现问题、分析问题和解决问题的能力；5. 培训效果与质量跟踪：持续追踪培训课程的效果，对于学员学习结果职行情况进行检查，并优化教学指导；6. 跨部门沟通协调事宜。任职资格：1、28-40岁，本科及以上学历；2、10年以上酒店管理岗位经验，具备管理经验，有连锁酒店或高星级酒店经验者优先。3、具有良好的职业道德，较强的沟通协调和应变能力，较强管理和团队建设能力；4、原则性强，执行力较好；有良好的抗压能力，能出色完成公司下达的各项指标；5、出色的沟通、演讲、主持和人际关系能力；6、认同格林企业文化核心价值观，有很强的服务意识、学习能力和工作责任心。[员工福利]:员工餐补、保险、公积金、周年礼物、周年体检、酒店住宿折扣、部门活动

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1.本科以上学历，有相同岗位工作经验3年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

岗位职责：1、统筹负责锦江都城品牌的酒店训练系统工作；2、统筹锦江都城酒店品牌人才梯队、人才供给和人才流转；3、负责品牌储备人员和储备费用管控；4、品牌培训课程开发及迭代。任职资格：1、大学本科及以上学历；2、年龄25-35岁；有酒店总经理管理经验优先；3、有培训及人才发展相关工作经验者；4、具备良好的统筹能力、执行力、创新力、沟通及协调能力；5、具备良好的逻辑思考能力6、热爱文旅探索、擅长融合文化资源。

1.建立公司培训体系，建立内外部培训资源库和培训课程体系。2.评估公司各个部门的培训需求，编制公司年度培训计划并组织实施。3.负责组织公司内的新员工岗位培训、各类知识班、研讨班、讲座等活动。4.负责设计及开发培训课程。5.组织收集、筛选、编写、翻译、审校各类培训教材和资料。6.负责培训项目的跟进工作，在各项培训项目结束后进行培训效果评估及总结，撰写培训工作报告，报上级审核。7.挖掘企业内部培训讲师人才，为内部培训师队伍提供合适的候选人。8.培训数据分析，建立培训档案。9.负责培训费用预算及分配管理工作。10.完成由上级授权处理或安排的其他有关事宜。

岗位职责1.协助制定酒店年度培训规划和月度培训计划。2.负责酒店年度、月度培训计划实施的组织、协调工作。3.按期向上级领导反馈酒店培训实施结果。4.与相关部门及人员进行沟通，取得培训工作所需的协助。5.审核各种培训教材；负责员工考核工作。岗位要求1.大专以上学历，有相同岗位工作经验2年以上。2.熟悉岗位培训工作程序。3.了解酒店员工的服务工作规范和质量标准的要求。4.具有良好的沟通能力和协调能力。5.具有较强的文字综合能力和口头表达能力。6.掌握电化教育的方法，能熟练操作计算机。

岗位职责1、制定并完善酒店各项培训管理制度。2、协助上级进行全酒店各部门日常培训需求分析。3、负责新员工的入职培训工作。外请人员来店培训的服务工作。4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5、收取各部门季度、月度培训计划、初审工作。6、协助上级培训各部门业务培训负责人培训技巧和知识。7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1、具有良好的沟通能力和协调能力。2、具有较强的文字综合能力和口头表达能力。3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。4、具备教育学、心理学以及酒店管理理论知识。5、熟悉员工的规律、特点和岗位培训工作程序。

岗位职责：1、根据集团人才战略发展需要，负责集团人才管理体系，含人才策略、标准、发展等机制建立；2、搭建并完善人才培育机制，职能及业务部门人才梯队选拔培养管理体系，建立各层级管理人才梯队；3、组织实施业务、职能部门储备人才,选拔后备人才、人才梯队建设及分层培养工作,并对过程中出现的问题及时纠正及反馈。4、负责关键岗位人才的胜任力模型建设，人才梯队建设、制定继任计划，协助分子公司人才盘点、选拔、培养和调配方案；5、负责集团分子公司中高层管理者的培养及发展；6、负责集团各职能部门的培训制度建设及培训课程规划与实施。任职要求：1、人力资源相关专业，本科以上学历；2、3年以上人才发展经理管理经验（文旅行业优先）；3、参与过集团化企业人才发展体系搭建，做过集团化的人才战略落地、人才梯队建设实施经验者；4、熟练掌握各种人才发展工具，对于胜任素质模型建立、人才评估、人才梯队建设、中高层管理者继任计划等有扎实的理论基础和丰富的实际操作经验；5、具有较强的计划、组织、协调、沟通能力，能主动链接公司战略与业务，了解业务基本逻辑，有一定的业务视角和业务穿透力。

岗位职责1、制定并完善酒店各项培训管理制度。2、协助上级进行全酒店各部门日常培训需求分析。3、负责新员工的入职培训工作。外请人员来店培训的服务工作。4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5、收取各部门季度、月度培训计划、初审工作。6、协助上级培训各部门业务培训负责人培训技巧和知识。7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1、大专以上学历，有相同岗位工作经验3年以上。2、具有良好的沟通能力和协调能力。3、具有较强的文字综合能力和口头表达能力。3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。4、具备教育学、心理学以及酒店管理理论知识。5、熟悉员工的规律、特点和岗位培训工作程序。

职位描述 •分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。 •使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理 •确保在以下方面有效的执行培训计划： o新员工入职 o培训培训师 o宾客服务培训 o技术性职位的专门培训(部门规范程序证书) o监督管理技能培训 o管理层发展 o消防和生命安全培训 o销售技巧 o员工再培训 •监督每个部门培训业务计划的进展，确保实现培训目标。 •保存酒店全部的培训记录。 •建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 •与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 •参加部门的培训课程，评估表现。 •利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。 •协助部门培训师准备和进行部门培训并进行评估。 •制定和监督为以下人员提供的培训项目： o管理培训生 o酒店正式员工 o酒店学校实习生等 •与能够协助提供高级或专业培训的专业人士取得联系。 •确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 •为上级经理和总经理编制以下月度培训报告 •与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。 •同从事旅游服务和培训课程的教育机构保持联系。 •更新培训资源和资料供应商的信息和记录。 •为行政管理层和部门领导提供所有内部培训计划的介绍。 •按照地区人力资源总监和总经理的指示为本地区的工作效力。 •为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 •向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效 •定期与员工交流思想，保持良好的员工关系。 •和上级领导一起编制和管理部门预算   技能需求与学历 技能要求 •拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 •可能要求具有公司的培训证书，如GTC注册评审员，认可的评估中心评审专员 •精通微软办公软件 •具有解决问题，推理，号召，组织和培训能力 •良好的写作技能  学历 •具有人力资源或培训的毕业证书  经验 •8年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景  

岗位职责1、制定并完善酒店集团各项培训管理制度。2、负责酒店集团及成员酒店培训需求分析及培训体系建设。3、负责新员工入职培训；外请培训师来集团开展培训工作。4、负责员工的公共外语、行业素质意识及酒店规章制度培训。5、收取各部门季度、月度培训计划、初审工作。6、对各酒店培训负责人培训能力进行培训认证。7、编辑管理和信息资料,向各部门和全体员工推荐公布。8、酒管集团及成员酒店人才发展梯队培训实施。岗位要求1、大专及以上学历，有相同岗位工作经验5年以上。2、具有良好的沟通能力和协调能力。3、具有较强的文字综合能力和口头表达能力。3、能按照集团经营发展对人才的需要，制订培训规划和实施计划。4、具备教育学、心理学以及酒店管理理论知识。5、熟悉员工的规律、特点和岗位培训工作程序。6、具有联号酒店管理公司总部培训管理工作经验。(非工作日：请联系电话18355518381 吴先生。)

Under the guidance of the DOHR, ensure appropriate levels of skills, knowledge and competence amongst employees, with the ultimate goal of achieving highest levels of customer satisfaction and employee morale. -？Conduct training needs analysis to identify training needs and prioritize such needs in order to achieve the required service standards and maximum customer satisfaction - Propose training strategies and action plans to ensure all levels of employee are trained and developed to their full potential - Monitor present and future trends, practices and systems in the training field and makes recommendations - Develop methods to measure and evaluate training effectiveness - Research and develop appropriate learning competencies and recommend to management - Assist in planning the career development path of all levels of employee - Propose new creative training initiatives to constantly motivate trainers and employees to learn - Ensure all employees are adhered to hotel’s grooming standards - Assist in organizing Staff Party; Annual Staff Activities; assist in staff notice board- Certificate / Diploma / Bachelor in Hotel Management / Human Resources Management / Training Management / or other related discipline - 5 years and above related training experience in international 5-star hotel - as Assistant Training Manager for 2 years and above - with certified trainer certificate a plus - thorough knowledge of hotel operations of all departments - excellent training and presentation skills - able to design and conduct Train-the-Trainer Program and Management Modules - experience in developing Performance Management System - understand PuLi customer experience and Urban Resort Concept and communicate with staff of all levels - good command of MS office software - knowledge of HRMIS system - fluent in English and Mandarin - Sense of humor and being creative

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1.大专以上学历，有相同岗位工作经验3年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

岗位职责1、制定并完善集团各项培训管理制度。2、协助上级进行全酒店各部门日常培训需求分析。3、负责新员工的入职培训工作。外请人员来店培训的服务工作。4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5、收取各酒店季度、月度培训计划、初审工作。6、协助上级培训各酒店培训负责人培训技巧和知识。7、编辑最新酒店业管理和信息资料,向各酒店推荐公布。岗位要求1、本科以上学历，有相同岗位工作经验3年以上。2、具有良好的沟通能力和协调能力。3、具有较强的文字综合能力和口头表达能力。3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。4、具备教育学、心理学以及酒店管理理论知识。5、熟悉员工的规律、特点和岗位培训工作程序。

岗位职责：1、推行集团培训管理的方针、政策、制度和流程；培训体系建立，制定培训制度，控制培训的成本及开支；监管部门内部培训的开展；2、负责相关板块业务课程规划，根据培训需求开发相应课件，负责讲授通用类/管理类课程；3、负责培养和发展本部门的员工，对本部门的员工进行定期考核；负责培训效果评估，提出提升建议；4、负责管理各部门培训团队，并定期组织会议及团队建设，负责企业文化活动。任职资格：1、本科及以上学历，5年以上培训工作管理经验，拥有大型企业或品牌酒店、公园培训管理工作经验优先；2、掌握培训管理相关专业知识，良好的写作能力，具备培训体系搭建、管理课程开发及良好的授课能力；3、具备较强的沟通协调能力、组织策划、执行能力。

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作、外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作，监督每个部门培训业务计划的进展，确保实现培训目标。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。8.了解雅高集团人力资源和培训的规范，必要之处进行本地化处理。岗位要求1.本科及以上学历，有相同岗位工作经验5年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划4.熟悉员工的规律、特点和岗位培训工作程序。

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Hotel 参与制定符合酒店总体目标的人力资源开发战略Develops and implements strategies for Department 发展和实施部门战略Monitors status regularly and adjusts strategies as appropriate定期回顾并根据情况适当调整战略Develops and implements training plans which are aligned with the Hotel’s business strategies 发展并实施与酒店营运战略目标相适应的培训计划 Creates a work environment aligned with Brand’s culture by conducting management skills training on a regular basis 通过定期开展管理技巧的培训创建符合品牌文化的工作环境Conducts management skills training and follows-up with participants to assess utilisation of new skills 开展管理技巧培训并跟进学员使用新的技能Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly 确保员工根据计划参加必要的培训，定期维护和回顾培训跟进系统 Keeps Yes I Can! service and 100% Guest satisfaction alive within the Hotel by conducting training and follow-ups on an ongoing basis 通过培训和持续的跟进活动确保“是的，我能”服务项目和100%的宾客满意度Analyses customer service results monthly and identifies trends 进行月度宾客服务结果分析并明确培训需求Conducts customer service training 进行宾客服务培训Partners with Department Managers to develop strategies for keeping Yes I Can! alive within their Department 协助部门经理制定策略使“我能”项目能在各部门进行Provides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencement 结合品牌文化在新员工入职的90天里为他们安排一个全面的入职项目，使他们从入职的第一天起就能进行有效的工作  Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork 通过真挚热情的待客及超越客人期望的表现使客人能感受到“我能”项目的带来的体验以打造100%的客人满意度。向员工提供培训及他们所需的资源以提高员工的融入度和团队协作。Gives personal attention, takes personal responsibility and uses teamwork when providing guest service 在进行对客服务时给予关注、承担责任并采取团队协作的方式Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems 在解决问题时聆听、道歉找到解决的方法并跟进Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis 持续不断的开展真挚热情的“我能”项目和团队协作Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction 有责任关注在客人不满意的情况下正确利用100%客人满意度工具Performs other duties required to provide the service brand behavior and genuine hospitality 履行其他职责以展现品牌特色和真挚的热情 Adheres to hotel policies and procedures 遵守酒店的政策与程序:Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance与直接领导保持沟通并确保所有问题能及时反馈Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position即时有效的履行工作职责并与酒店的政策程序相一致以达到职位的整体目标Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment与其他酒店的同仁建立良好的工作关系，培养并促进和谐的工作环境At all times projects a favourable image of the Hotel to the public在任何时候将酒店好的形象展示给大众    REQUIREMENTS 要求 Minimum of two years progressive human resources and training experience至少两年人力资源或培训工作经验Bachelors degree preferred, certificate in related field required 大学本科，或其他相关领域认证Collaborate effectively with other hotel employees and managers to ensure teamwork与其他酒店员工或经理高效合作以确保团队协作Able to effectively conduct learning and development activities 能有效开展培训与发展活动

Job Descriptions:1. Manage training and conduct training activities.2. Follow the training strategy and make the big pictures of training.3. Make the training planning according to the training needs.4. Organize the training and control the training activities.5. Conduct the feedback of training.6. Set up the 3 steps training matrix as hotel level, departmental level and section level.7. Set up departmental trainers and push the trainers to conduct the training curcles.8. Set up the talents development system and improve the talents level according to HR strategy.9. Give advise to HRD for training and talents development.10. Assist the personnel fuction tasks assigned by HRD.Qualifications:1. At least 8 years training experiences in hospitality or related industry.2. International chain hotels experiences as Training Mgr or Seniror Training Supervisor.3. The managment skills including communication skills, planning skills, innovation concept etc.4. Presentation skills for training skills.5. Pre-opening experiences is prefered.

Duties and Responsibilities 工作职责·         Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。·         Ensure effective training programs are in place for the following:确保在以下方面有效的执行培训计划：o    New Employee Orientation新员工入职o    Train the Trainer培训培训师o    Customer Service Training宾客服务培训o    Technical job specific training (through certification of departmental standards and procedures)技术性职位的专门培训(部门规范程序证书)o    Supervisory Skills Training监督管理技能培训o    Management Development管理层发展o    Fire, Life and Safety Training消防和生命安全培训o    Selling Skills  销售技巧o    Employee retraining员工再培训·         Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved监督每个部门培训业务计划的进展，确保实现培训目标。·         Maintains all hotel training records保存酒店全部的培训记录。·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。·         Attend departmental training session and critique performance参加部门的培训课程，评估表现。·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly协助部门培训师准备和进行部门培训并进行评估。·         Prepare and monitor training programs for:制定和监督为以下人员提供的培训项目：o    Management Trainees管理培训生o    Hotel Employee酒店正式员工o    Hotel School Trainees, etc酒店学校实习生等·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training与能够协助提供高级或专业培训的专业人士取得联系。·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。·         Produce monthly training reports for your Manager and the General Manager including:为上级经理和总经理编制以下月度培训报告：o    Internal Training Programs conducted:完成的内部培训项目：n   Topic培训主题n   Who attended参加人n   Number of people attended参加人数n   Duration of training培训时间n   Who trained培训师n   Cost of delivery (including labor costs)培训成本(包括人工成本)n   Anticipated return on investment and/or training goal预计的收益和培训目标o    External training programs attended:参加的外部培训项目：n   Who attended参加人n   Number of people attended参加人数n   Duration of training培训时间n   Who trained培训师n   Cost of delivery (including labor costs)培训成本(包括人工成本)n   Anticipated return on investment and/or training goal预计的收获和培训目标·         Liaise with other IHG Training Managers to share experiences and resources与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。·         Liaise with educational institutions conducting hospitality and training courses同从事旅游服务和培训课程的教育机构保持联系。·         Maintain current information and records of suppliers of training resources and materials更新培训资源和资料供应商的信息和记录。·         Delivers briefings of all internal programmes to executive management and department heads为行政管理层和部门领导提供所有内部培训计划的介绍。·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager按照地区人力资源总监和总经理的指示为本地区的工作效力。·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效·         Regularly communicates with staff and maintains good relations定期与员工交流思想，保持良好的员工关系。·         Works with Superior  in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算

•分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。 •使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理 •确保在以下方面有效的执行培训计划： o新员工入职 o培训培训师 o宾客服务培训 o技术性职位的专门培训(部门规范程序证书) o监督管理技能培训 o管理层发展 o消防和生命安全培训 o销售技巧 o员工再培训 •监督每个部门培训业务计划的进展，确保实现培训目标。 •保存酒店全部的培训记录。 •建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 •与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 •参加部门的培训课程，评估表现。 •利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。 •协助部门培训师准备和进行部门培训并进行评估。 •制定和监督为以下人员提供的培训项目： o管理培训生 o酒店正式员工 o酒店学校实习生等 •与能够协助提供高级或专业培训的专业人士取得联系。 •确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 •为上级经理和总经理编制以下月度培训报告 •与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。 •同从事旅游服务和培训课程的教育机构保持联系。 •更新培训资源和资料供应商的信息和记录。 •为行政管理层和部门领导提供所有内部培训计划的介绍。 •按照地区人力资源总监和总经理的指示为本地区的工作效力。 •为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 •向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效 •定期与员工交流思想，保持良好的员工关系。 •和上级领导一起编制和管理部门预算   技能需求与学历 技能要求 •拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 •可能要求具有公司的培训证书，如GTC注册评审员，认可的评估中心评审专员 •精通微软办公软件 •具有解决问题，推理，号召，组织和培训能力 •良好的写作技能  学历 •具有人力资源或培训的毕业证书  经验 •5年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景