•Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review•Familiarize yourself with the IHG HR and Training Standards, localizing where necessary•Ensure effective training programs are in place for the following:oNew Employee OrientationoTrain the TraineroCustomer Service TrainingoTechnical job specific training (through certification of departmental standards and procedures)oSupervisory Skills TrainingoManagement DevelopmentoFire, Life and Safety TrainingoSelling Skills oEmployee retraining•Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved•Maintains all hotel training records•Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development•Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective•Attend departmental training session and critique performance•Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc•Assist Department Trainers in preparing and conducting departmental training and assess accordingly•Prepare and monitor training programs for:oManagement TraineesoWork ExperienceoHotel School Trainees, etc•Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training•Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs•Produce monthly training reports for your Manager and the General Manager including:oInternal Training Programs conducted: Who attended Number of people attended Duration of training Who trained Cost of delivery (including labor costs) Anticipated return on investment and/or training goaloExternal training programs attended: Who attended Number of people attended Duration of training Who trained Cost of delivery (including labor costs) Anticipated return on investment and/or training goal•Liaise with other IHG Training Managers to share experiences and resources•Liaise with educational institutions conducting hospitality and training courses•Maintain current information and records of suppliers of training resources and materials•Delivers briefings of all internal programmes to executive management and department heads•Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager•Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines•Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance•Regularly communicates with staff and maintains good relations•Works with Superior in the preparation and management of the Department’s budgetRequired Skills –•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.•Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.•Proficient in the use of Microsoft Office•Problem solving, analytical, reasoning, motivating, organizational and training abilities.•Good writing skills Qualifications –•Bachelor’s degree or Diploma in Human Resources or Training. Experience –•3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
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