工作职责：1. 企业大学管理制度体系的搭建；2. 课程体系搭建与培训课件设计：根据公司现有运营标准和材料，协同城区进行岗位课程的设计及课件制作；3. 搭建人才成长课程体系（学习地图）；对课程体系项目进行设计，推动落实，效果评估。收集同行业信息，持续更新培训课件与课程体系；4. 各培训项目（店长培训班、总部新员工）相应的授课计划制订，按照公司的标准，以提升员工态度、知识、技能为目标，制定相应的培训计划；以身作则，带头示范，培养员工发现问题、分析问题和解决问题的能力；5. 培训效果与质量跟踪：持续追踪培训课程的效果，对于学员学习结果职行情况进行检查，并优化教学指导；6. 跨部门沟通协调事宜。任职资格：1、28-40岁，本科及以上学历；2、10年以上酒店管理岗位经验，具备管理经验，有连锁酒店或高星级酒店经验者优先。3、具有良好的职业道德，较强的沟通协调和应变能力，较强管理和团队建设能力；4、原则性强，执行力较好；有良好的抗压能力，能出色完成公司下达的各项指标；5、出色的沟通、演讲、主持和人际关系能力；6、认同格林企业文化核心价值观，有很强的服务意识、学习能力和工作责任心。[员工福利]:员工餐补、保险、公积金、周年礼物、周年体检、酒店住宿折扣、部门活动

job overview职位概述Responsible for managing the hotel’s training function and guest service quality function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource. What’s more, focus on the guest service to assist the operation to keep the consistent excellent service, as well as help operations find the service issue and obstacles, work with operation leader together to work out the solutions.负责管理酒店的培训职能和宾客服务质量，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。再者，关注宾客服务体验来协助运营部门保持始终如一的卓越服务，同时也协助运营部门发现服务问题和障碍，与运营部门领导者一起制作解决方案。QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。At least 2 years of relevant experience or similar role at international management hotel, luxury brand is preference. 至少两年相关或相似角色工作经验Proficient in the use of Microsoft Office精通微软办公软件Problem solving, analytical, reasoning, motivating, organizational and training abilities.具有解决问题，推理，号召，组织和培训能力Good writing skills and good English skills 良好的写作技能及英文技能

To be committed and dedicate time, effort and attention to designing, implementing and evaluating training programs that enhance the property and hotel’s product, brand personality and instill the Aman vision. And also assists the Director of Human Resources in managing the overall quality development of both the property and the hotel to ensure an effective and efficient organization. 负责设计和实施各项培训课程，并考核和评估培训效果。通过培训工作的落实和企业文化的搭建，确保物业和酒店产品质量和品牌特性得以发挥和传递。同时，协助人力资源总监管理物业和酒店的产品和服务质量，以确保营造一个高效运作的组织。4 - 5 years at least of relevant experience or an equivalent combination of education and experience.  4-5年相关工作经验，或具有与此相当的教育与工作经验结合的背景。

岗位职责：1、负责与各业态负责人一同制定各餐饮业态的服务礼仪标准、服务技能标准、服务流程与规范。2、负责路易城堡各个业态的服务人员的礼仪与餐饮服务技能培训，业态包括：宴会厅、中餐厅、汤锅餐吧。3、负责各业态服务人员的礼仪与餐饮服务技能的执行检查与监督。4、负责在服务现场，督导服务员按标准进行服务。5、负责服务人员的等级考核与认定工作。6、负责协助各业态负责人进行员工服务技能的管理工作。任职条件：1、米其林中餐厅或黑珍珠中餐厅的3年及以上服务人员管理经验；2、长期从事米其林中餐厅或黑珍珠中餐厅的中餐服务技能培训，长期是指不少于3年（最好是连续3年）；3、女：身高4050px以上，男：身高4300px以上；形象端庄大方、气质佳。薪酬：12000至20000。福利：包吃住，购买社保。休假时间：周休1到2天不等，视各业态上座率而定。

 工作职责：1、负责集团管理学院的规划、建设、组织和管理；2、编制集团管理学院的计划、制定培训政策和流程；3、整合公司内、外部资源组织实施培训；4、建立集团管理学院培训档案和内部讲师队伍；5、培养优秀的酒店管理人员，对培训效果进行跟踪和评估；6、上级交办的其他工作。 任职资格：1、本科及以上学历，对酒店各个岗位的工作都有完整的经验者优先；2、熟悉培训管理工作，掌握培训专业知识；3、出色的沟通、演讲和人际关系能力；4、熟练运用电脑和办公软件；5、学习能力强、执行力强；6、公平、公正、正直、诚信；7、认同企业核心价值观

Under the guidance of the DOHR, ensure appropriate levels of skills, knowledge and competence amongst employees, with the ultimate goal of achieving highest levels of customer satisfaction and employee morale. -？Conduct training needs analysis to identify training needs and prioritize such needs in order to achieve the required service standards and maximum customer satisfaction - Propose training strategies and action plans to ensure all levels of employee are trained and developed to their full potential - Monitor present and future trends, practices and systems in the training field and makes recommendations - Develop methods to measure and evaluate training effectiveness - Research and develop appropriate learning competencies and recommend to management - Assist in planning the career development path of all levels of employee - Propose new creative training initiatives to constantly motivate trainers and employees to learn - Ensure all employees are adhered to hotel’s grooming standards - Assist in organizing Staff Party; Annual Staff Activities; assist in staff notice board- Certificate / Diploma / Bachelor in Hotel Management / Human Resources Management / Training Management / or other related discipline - 5 years and above related training experience in international 5-star hotel - as Assistant Training Manager for 2 years and above - with certified trainer certificate a plus - thorough knowledge of hotel operations of all departments - excellent training and presentation skills - able to design and conduct Train-the-Trainer Program and Management Modules - experience in developing Performance Management System - understand PuLi customer experience and Urban Resort Concept and communicate with staff of all levels - good command of MS office software - knowledge of HRMIS system - fluent in English and Mandarin - Sense of humor and being creative

 岗位职责：1、制定并完善酒店各项培训管理制度。2、进行全酒店各部门日常培训需求分析，了解服务规范和质量标准的要求，按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。3、负责新员工的入职培训工作，开发不同级别的课程制定培训教材，负责外聘人员来店培训的服务工作。4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度等培训。5、负责各部门培训教材、培训计划的审核工作及培训效果的考核、评估工作。6、负责各部门培训专员的培训和培养工作。7、负责校企合作各项工作的对接及实习生的培训工作。8、负责组织每月的培训会议。9、负责组织每月员工生日活动。岗位要求：1、45岁以内，男女不限，五官端正，普通话标准。2、大专以上学历，3年以上服务行业企业培训管理工作经验。3、思维敏捷，具有较强的组织、协调、沟通能力及分析问题、解决问题的能力，良好的文字和语言表达能力。4、熟悉服务行业工作氛围、员工特点和岗位培训工作程序。5、具备教育学、心理学以及酒店管理理论知识。

岗位职责:1、根据集团战略发展需求，建立和完善培训体系、培训制度，制定年度/季度培训计划；2、定期了解各部门培训需求，制定培训计划并组织实施，监控培训过程，跟踪调研培训效果并反馈评估；3、负责集团内部运营体系的构建，课程体系的梳理及内部课程的开发，建立内部培训讲师、***讲师队伍；4、拓展培训渠道和培训资源，负责与外部培训机构洽谈培训项目合作；5、指导各个部门培训规划，统筹培训资源，监督培训执行。任职资格1、本科学历，有酒店集团培训经验者优先，优秀者学历可放宽至大专；2、3年以上工作经验，3年以上酒店行业培训管理工作经验，熟悉培训体系搭建相关工作；3、具有课程规划和课程开发能力；4、具有良好的问题分析与解决能力、沟通与展示能力、信息收集能力、组织协调能力；5、成熟稳重，认真踏实，工作富有激情，能承受压力和挑战。

岗位职责:1、根据集团战略发展需求，建立和完善培训体系、培训制度，制定年度/季度培训计划；2、定期了解各部门培训需求，制定培训计划并组织实施，监控培训过程，跟踪调研培训效果并反馈评估；3、负责集团内部运营体系的构建，课程体系的梳理及内部课程的开发，建立内部培训讲师、***讲师队伍；4、拓展培训渠道和培训资源，负责与外部培训机构洽谈培训项目合作；5、指导各个部门培训规划，统筹培训资源，监督培训执行。任职资格:1、本科学历，有酒店集团培训经验者优先，优秀者学历可放宽至大专；2、3年以上工作经验，3年以上酒店行业培训管理工作经验，熟悉培训体系搭建相关工作；3、具有课程规划和课程开发能力；4、具有良好的问题分析与解决能力、沟通与展示能力、信息收集能力、组织协调能力；5、成熟稳重，认真踏实，工作富有激情，能承受压力和挑战。

1.管理酒店培训活动，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。 明确酒店培训需求，确保为员工提供必需的技能培训，按照酒店的标准完成工作。2.建立培训图书馆，其它包含书本、音像制品、杂志期刊和其它可以有助于培训师和员工发展的资源。3.分析酒店和各部门的培训需求。4.为总经理和人力资源总监提供专业的建议和行政支持，确保酒店的文化建设符合策略目标。5.定期编制和管理月度培训计划。6.设计并实施培训项目，满足部门/酒店的特定需求。7.协助部门主管制定部门在职培训时间表，以促进各部门达到运营目标。10.酒店课程设计及开发

Duties and Responsibilities 工作职责·         Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。·         Ensure effective training programs are in place for the following:确保在以下方面有效的执行培训计划：o    New Employee Orientation新员工入职o    Train the Trainer培训培训师o    Customer Service Training宾客服务培训o    Technical job specific training (through certification of departmental standards and procedures)技术性职位的专门培训(部门规范程序证书)o    Supervisory Skills Training监督管理技能培训o    Management Development管理层发展o    Fire, Life and Safety Training消防和生命安全培训o    Selling Skills  销售技巧o    Employee retraining员工再培训·         Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved监督每个部门培训业务计划的进展，确保实现培训目标。·         Maintains all hotel training records保存酒店全部的培训记录。·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。·         Attend departmental training session and critique performance参加部门的培训课程，评估表现。·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly协助部门培训师准备和进行部门培训并进行评估。·         Prepare and monitor training programs for:制定和监督为以下人员提供的培训项目：o    Management Trainees管理培训生o    Hotel Employee酒店正式员工o    Hotel School Trainees, etc酒店学校实习生等·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training与能够协助提供高级或专业培训的专业人士取得联系。·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。·         Produce monthly training reports for your Manager and the General Manager including:为上级经理和总经理编制以下月度培训报告：o    Internal Training Programs conducted:完成的内部培训项目：n   Topic培训主题n   Who attended参加人n   Number of people attended参加人数n   Duration of training培训时间n   Who trained培训师n   Cost of delivery (including labor costs)培训成本(包括人工成本)n   Anticipated return on investment and/or training goal预计的收益和培训目标o    External training programs attended:参加的外部培训项目：n   Who attended参加人n   Number of people attended参加人数n   Duration of training培训时间n   Who trained培训师n   Cost of delivery (including labor costs)培训成本(包括人工成本)n   Anticipated return on investment and/or training goal预计的收获和培训目标·         Liaise with other IHG Training Managers to share experiences and resources与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。·         Liaise with educational institutions conducting hospitality and training courses同从事旅游服务和培训课程的教育机构保持联系。·         Maintain current information and records of suppliers of training resources and materials更新培训资源和资料供应商的信息和记录。·         Delivers briefings of all internal programmes to executive management and department heads为行政管理层和部门领导提供所有内部培训计划的介绍。·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager按照地区人力资源总监和总经理的指示为本地区的工作效力。·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效·         Regularly communicates with staff and maintains good relations定期与员工交流思想，保持良好的员工关系。·         Works with Superior  in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算

工作职责：1、负责建立健全集团培训体系、课程体系、人才培养体系，保障各类管理培训、领导力培训、基础培训的顺利开展；2、负责集团旗下二十余家酒店的培训管理工作；3、负责制定年度各项培训目标和计划，并不断设计和改善培训课程。任职资格：1、本科及以上学历；2、10年以上酒店行业工作经验，8年以上培训经验（培训出身），有知名酒店管理集团或者区域层面培训管理工作经验者优先；3、精通培训体系的搭建，培训管理。

【岗位职责】1.构建并实施深圳球会总培训计划；2.负责运作及完善球会的培训系统；3.与部门培训员合作，确保岗位培训的有效性；4.组织和协调员工激励及沟通计划；5.负责所管辖的培训及员工发展部的日常管理工作；6.始终展现HR专业的态度及行为；7.分析﹑评估并持续改进个人及部门员工工作表现；8.实施球会质量管理方针，遵守公司政策及执行程序；9.以专业的、积极的方式与部门及员工建立起密切关系，促进团队精神和有效的双向沟通。【任职要求】1.人力资源管理或相关专业2.熟练操作办公软件，优秀的英语听说读写能力；3.熟悉培训体系的相关知识，及良好的培训能力；4.优秀的领导及管理能力、执行力、决策力；5.卓越的自我表达及沟通能力；6.高度的责任感及自我驱动能力、抗压能力；7.高度的团队协作力。薪资面议

职位描述•分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。 •使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理 •确保在以下方面有效的执行培训计划： o新员工入职 o培训培训师 o宾客服务培训 o技术性职位的专门培训(部门规范程序证书) o监督管理技能培训 o管理层发展 o消防和生命安全培训 o销售技巧 o员工再培训 •监督每个部门培训业务计划的进展，确保实现培训目标。 •保存酒店全部的培训记录。 •建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 •与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 •参加部门的培训课程，评估表现。 •利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。 •协助部门培训师准备和进行部门培训并进行评估。 •制定和监督为以下人员提供的培训项目： o管理培训生 o酒店正式员工 o酒店学校实习生等 •与能够协助提供高级或专业培训的专业人士取得联系。 •确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 •为上级经理和总经理编制以下月度培训报告 •与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。 •同从事旅游服务和培训课程的教育机构保持联系。 •更新培训资源和资料供应商的信息和记录。 •为行政管理层和部门领导提供所有内部培训计划的介绍。 •按照地区人力资源总监和总经理的指示为本地区的工作效力。 •为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 •向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效 •定期与员工交流思想，保持良好的员工关系。 •和上级领导一起编制和管理部门预算 技能需求与学历技能要求 •拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 •可能要求具有公司的培训证书，如GTC注册评审员，认可的评估中心评审专员 •精通微软办公软件 •具有解决问题，推理，号召，组织和培训能力 •良好的写作技能 学历 •具有人力资源或培训的毕业证书 经验 •8年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景 

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作、外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作，监督每个部门培训业务计划的进展，确保实现培训目标。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。8.了解雅高集团人力资源和培训的规范，必要之处进行本地化处理。岗位要求1.本科及以上学历，有相同岗位工作经验5年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划4.熟悉员工的规律、特点和岗位培训工作程序。

Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Hotel 参与制定符合酒店总体目标的人力资源开发战略Develops and implements strategies for Department 发展和实施部门战略Monitors status regularly and adjusts strategies as appropriate定期回顾并根据情况适当调整战略Develops and implements training plans which are aligned with the Hotel’s business strategies 发展并实施与酒店营运战略目标相适应的培训计划 Creates a work environment aligned with Brand’s culture by conducting management skills training on a regular basis 通过定期开展管理技巧的培训创建符合品牌文化的工作环境Conducts management skills training and follows-up with participants to assess utilisation of new skills 开展管理技巧培训并跟进学员使用新的技能Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly 确保员工根据计划参加必要的培训，定期维护和回顾培训跟进系统 Keeps Yes I Can! service and 100% Guest satisfaction alive within the Hotel by conducting training and follow-ups on an ongoing basis 通过培训和持续的跟进活动确保“是的，我能”服务项目和100%的宾客满意度Analyses customer service results monthly and identifies trends 进行月度宾客服务结果分析并明确培训需求Conducts customer service training 进行宾客服务培训Partners with Department Managers to develop strategies for keeping Yes I Can! alive within their Department 协助部门经理制定策略使“我能”项目能在各部门进行Provides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencement 结合品牌文化在新员工入职的90天里为他们安排一个全面的入职项目，使他们从入职的第一天起就能进行有效的工作  Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork 通过真挚热情的待客及超越客人期望的表现使客人能感受到“我能”项目的带来的体验以打造100%的客人满意度。向员工提供培训及他们所需的资源以提高员工的融入度和团队协作。Gives personal attention, takes personal responsibility and uses teamwork when providing guest service 在进行对客服务时给予关注、承担责任并采取团队协作的方式Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems 在解决问题时聆听、道歉找到解决的方法并跟进Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis 持续不断的开展真挚热情的“我能”项目和团队协作Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction 有责任关注在客人不满意的情况下正确利用100%客人满意度工具Performs other duties required to provide the service brand behavior and genuine hospitality 履行其他职责以展现品牌特色和真挚的热情 Adheres to hotel policies and procedures 遵守酒店的政策与程序:Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance与直接领导保持沟通并确保所有问题能及时反馈Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position即时有效的履行工作职责并与酒店的政策程序相一致以达到职位的整体目标Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment与其他酒店的同仁建立良好的工作关系，培养并促进和谐的工作环境At all times projects a favourable image of the Hotel to the public在任何时候将酒店好的形象展示给大众    REQUIREMENTS 要求 Minimum of two years progressive human resources and training experience至少两年人力资源或培训工作经验Bachelors degree preferred, certificate in related field required 大学本科，或其他相关领域认证Collaborate effectively with other hotel employees and managers to ensure teamwork与其他酒店员工或经理高效合作以确保团队协作Able to effectively conduct learning and development activities 能有效开展培训与发展活动

岗位职责1、制定并完善酒店各项培训管理制度。2、协助上级进行全酒店各部门日常培训需求分析。3、负责新员工的入职培训工作。外请人员来店培训的服务工作。4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5、收取各部门季度、月度培训计划、初审工作。6、协助上级培训各部门业务培训负责人培训技巧和知识。7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1.本科以上学历，有相同岗位工作经验2年以上；2.具有良好的沟通能力和协调能力；3.具有较强的文字综合能力和口头表达能力；3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划；4.具备教育学、心理学以及酒店管理理论知识；5.熟悉员工的规律、特点和岗位培训工作程序。

Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.负责管理酒店的培训职能，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。-       Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。-       Familiarize yourself with the IHG HR and Training Standards, localizing where necessary使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。-       Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved监督每个部门培训业务计划的进展，确保实现培训目标。-       Maintains all hotel training records保存酒店全部的培训记录。-       Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。-       Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。-       Attend departmental training session and critique performance参加部门的培训课程，评估表现。-       Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如ES，顾客满意指标(Heartbeat)，预算完成情况等。-       Assist Department Trainers in preparing and conducting departmental training and assess accordingly协助部门培训师准备和进行部门培训并进行评估。-       Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training与能够协助提供高级或专业培训的专业人士取得联系。-       Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。-       Update and monitor Heart of House, spread hotel culture负责Heart of House的更新和监督工作，传递企业文化-       Liaise with other IHG Training Managers to share experiences and resources与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。-       Liaise with educational institutions conducting hospitality and training courses同从事旅游服务和培训课程的教育机构保持联系。-       Maintain current information and records of suppliers of training resources and materials更新培训资源和资料供应商的信息和记录。-       Delivers briefings of all internal programmes to executive management and department heads为行政管理层和部门领导提供所有内部培训计划的介绍。-       Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager按照地区人力资源总监和总经理的指示为本地区的工作效力。-       Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。-       Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效-       Regularly communicates with staff and maintains good relations定期与员工交流思想，保持良好的员工关系。

Duties and Responsibilities工作职责FINANCIAL RETURNS财务回报·         Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review·         分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary·         使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。·         Ensure effective training programs are in place for the following:·         确保在以下方面有效的执行培训计划：o    New Employee Orientationo    新员工入职o    Train the Trainero    培训培训师o    Customer Service Trainingo    宾客服务培训o    Technical job specific training (through certification of departmental standards and procedures)o    技术性职位的专门培训(部门规范程序证书)o    Supervisory Skills Trainingo    监督管理技能培训o    Management Developmento    管理层发展o    Fire, Life and Safety Trainingo    消防和生命安全培训o    Selling Skills  o    销售技巧o    Employee retrainingo    员工再培训·         Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved·         监督每个部门培训业务计划的进展，确保实现培训目标。·         Maintains all hotel training records·         保存酒店全部的培训记录。·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development·         建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective·         与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。·         Attend departmental training session and critique performance·         参加部门的培训课程，评估表现。·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc·         利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly·         协助部门培训师准备和进行部门培训并进行评估。PEOPLE员工团队·         Prepare and monitor training programs for:·         制定和监督为以下人员提供的培训项目：o    Management Traineeso    管理培训生o    Hotel Employeeo    酒店正式员工o    Hotel School Trainees, etco    酒店学校实习生等·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training·         与能够协助提供高级或专业培训的专业人士取得联系。·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs·         确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。·         Produce monthly training reports for your Manager and the General Manager including:·         为上级经理和总经理编制以下月度培训报告：o    Internal Training Programs conducted:o    完成的内部培训项目：n   Topicn   培训主题n   Who attendedn   参加人n   Number of people attendedn   参加人数n   Duration of trainingn   培训时间n   Who trainedn   培训师n   Cost of delivery (including labor costs)n   培训成本(包括人工成本)n   Anticipated return on investment and/or training goaln   预计的收益和培训目标o    External training programs attended:o    参加的外部培训项目：n   Who attendedn   参加人n   Number of people attendedn   参加人数n   Duration of trainingn   培训时间n   Who trainedn   培训师n   Cost of delivery (including labor costs)n   培训成本(包括人工成本)n   Anticipated return on investment and/or training goaln   预计的收获和培训目标GUEST EXPERIENCE宾客体验·         Liaise with other IHG Training Managers to share experiences and resources·         与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。·         Liaise with educational institutions conducting hospitality and training courses·         同从事旅游服务和培训课程的教育机构保持联系。·         Maintain current information and records of suppliers of training resources and materials·         更新培训资源和资料供应商的信息和记录。 RESPONSIBLE BUSINESS企业责任·         Delivers briefings of all internal programmes to executive management and department heads·         为行政管理层和部门领导提供所有内部培训计划的介绍。·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager·         按照地区人力资源总监和总经理的指示为本地区的工作效力。·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines·         为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance·         向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效·         Regularly communicates with staff and maintains good relations·         定期与员工交流思想，保持良好的员工关系。·         Works with Superior  in the preparation and management of the Department’s budget·         和上级领导一起编制和管理部门预算 aCCOUNTABILITY责任范围Number of employees supervised –管理的员工Direct    Human Resources officer   直接       人力资源主管   Indirect   Dept. training Coordinators & Trainers间接       部门培训协调员&部门培训员 Annual Operating Profit/Payroll Budget –年度经营利润和薪金预算·         Department Budget·         部门预算·         Hotel Training Budget·         酒店培训预算            Key Metrics –主要绩效指标·         Departments Budget·         部门预算·         Employee Satisfaction Survey·         员工融入度调查·         Heartbeat·         宾客心语报告 Decision Making Responsibilities (Decision Rights) –决策职责(决策权)﹣·         Department Budget·         部门预算·         Matters pertaining to Training  & Development·         与培训和发展相关的事宜QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills –技能要求·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。·         Corporate certification in training programs may be required such as GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.·         可能要求具有公司的培训证书，如GTC注册评审员，认可的评估中心评审专员·         Proficient in the use of Microsoft Office·         精通微软办公软件·         Problem solving, analytical, reasoning, motivating, organizational and training abilities.·         具有解决问题，推理，号召，组织和培训能力 ·         Good writing skills·         良好的写作技能 Qualifications –学历·         Bachelor’s degree or Diploma in Human Resources or Training. ·         具有人力资源或培训的毕业证书 Experience –经验·         3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.·         3年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。

Under the guidance of the DOHR, ensure appropriate levels of skills, knowledge and competence amongst employees, with the ultimate goal of achieving highest levels of customer satisfaction and employee morale. -？Conduct training needs analysis to identify training needs and prioritize such needs in order to achieve the required service standards and maximum customer satisfaction - Propose training strategies and action plans to ensure all levels of employee are trained and developed to their full potential - Monitor present and future trends, practices and systems in the training field and makes recommendations - Develop methods to measure and evaluate training effectiveness - Research and develop appropriate learning competencies and recommend to management - Assist in planning the career development path of all levels of employee - Propose new creative training initiatives to constantly motivate trainers and employees to learn - Ensure all employees are adhered to hotel’s grooming standards - Assist in organizing Staff Party; Annual Staff Activities; assist in staff notice board- Certificate / Diploma / Bachelor in Hotel Management / Human Resources Management / Training Management / or other related discipline - 5 years and above related training experience in international 5-star hotel - as Assistant Training Manager for 2 years and above - with certified trainer certificate a plus - thorough knowledge of hotel operations of all departments - excellent training and presentation skills - able to design and conduct Train-the-Trainer Program and Management Modules - experience in developing Performance Management System - understand PuLi customer experience and Urban Resort Concept and communicate with staff of all levels - good command of MS office software - knowledge of HRMIS system - fluent in English and Mandarin - Sense of humor and being creative

岗位职责1.制定并完善酒店各项培训管理制度。2.协助上级进行全酒店各部门日常培训需求分析。3.负责新员工的入职培训工作。外请人员来店培训的服务工作。4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。5.收取各部门季度、月度培训计划、初审工作。6.协助上级培训各部门业务培训负责人培训技巧和知识。7.编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。岗位要求1.大专以上学历，有相同岗位工作经验3年以上。2.具有良好的沟通能力和协调能力。3.具有较强的文字综合能力和口头表达能力。3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。4.具备教育学、心理学以及酒店管理理论知识。5.熟悉员工的规律、特点和岗位培训工作程序。

岗位职责1.协助制定酒店年度培训规划和月度培训计划。2.负责酒店年度、月度培训计划实施的组织、协调工作。3.按期向上级领导反馈酒店培训实施结果。4.与相关部门及人员进行沟通，取得培训工作所需的协助。5.审核各种培训教材；负责员工考核工作。岗位要求1.大专以上学历，有相同岗位工作经验2年以上。2.熟悉岗位培训工作程序。3.了解酒店员工的服务工作规范和质量标准的要求。4.具有良好的沟通能力和协调能力。5.具有较强的文字综合能力和口头表达能力。6.掌握电化教育的方法，能熟练操作计算机。