·
Responsible for managing the
hotel’s training function, including developing a complement of qualified
departmental trainers and establishes a hotel system for generating training
data and evaluating results. The Training
Manager position impacts on the skills, knowledge and attitudes of every hotel
employee and ensures the availability and use of effective resource.
·
负责管理酒店的培训职能，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。
·
Analyze training needs of the
hotel in general and individual departments, and develop strategies which
address needs, presenting in the form of a Training Plan for the General
Manager and Executive Committee for review
·
分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。
·
Familiarize yourself with the
IHG HR and Training Standards, localizing where necessary
·
使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
·
Ensure effective training
programs are in place for the following:
·
确保在以下方面有效的执行培训计划：
o
New Employee Orientation
o
新员工入职
o
Train the Trainer
o
培训培训师
o
Customer Service Training
o
宾客服务培训
o
Technical job specific training
(through certification of departmental standards and procedures)
o
技术性职位的专门培训(部门规范程序证书)
o
Supervisory Skills Training
o
监督管理技能培训
o
Management Development
o
管理层发展
o
Fire, Life and Safety Training
o
消防和生命安全培训
o
Selling Skills
o
销售技巧
o
Employee retraining
o
员工再培训
·
Monitor the progress of the
Training Business Plan for each department tot ensure that the training
objectives are being achieved
·
监督每个部门培训业务计划的进展，确保实现培训目标。
·
Maintains all hotel training
records
·
保存酒店全部的培训记录。
·
Establish a training library of
books, videos, journals and audio visual materials to assist trainers in their
training programs and for staff personal development
·
建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
·
Design, produce and implement
training programmes which meet specific departmental needs in conjunction with
Department Heads, ensuring that training session plans are structured and that
training is effective
·
与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
·
Attend departmental training session
and critique performance
·
参加部门的培训课程，评估表现。
·
Use IHG benchmarks to monitor
success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat,
achievement of budget, etc
·
利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。
·
Assist Department Trainers in
preparing and conducting departmental training and assess accordingly
·
协助部门培训师准备和进行部门培训并进行评估。
·
Prepare and monitor training
programs for:
·
制定和监督为以下人员提供的培训项目：
o
Management Trainees
o
管理培训生
o
Hotel Employee
o
酒店正式员工
o
Hotel School Trainees, etc
o
酒店学校实习生等
·
Obtain a network of specialist
training professionals who can assist with the conduct of training programmes
for advanced or specialist training
·
与能够协助提供高级或专业培训的专业人士取得联系。
·
Ensure that Department Heads
abide by their responsibilities of employee training against departmental SOPs
·
确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
·
Produce monthly training
reports for your Manager and the General Manager including:
·
为上级经理和总经理编制以下月度培训报告：
o
Internal Training Programs
conducted:
o
完成的内部培训项目：
n Topic
n 培训主题
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收益和培训目标
o
External training programs
attended:
o
参加的外部培训项目：
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收获和培训目标
·
Liaise with other IHG Training
Managers to share experiences and resources
·
与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
·
Liaise with educational
institutions conducting hospitality and training courses
·
同从事旅游服务和培训课程的教育机构保持联系。
·
Maintain current information
and records of suppliers of training resources and materials
·
更新培训资源和资料供应商的信息和记录。
·
Delivers briefings of all
internal programmes to executive management and department heads
·
为行政管理层和部门领导提供所有内部培训计划的介绍。
·
Contributes towards regional
activities as directed by Regional Director of Human Resources / General
Manager
·
按照地区人力资源总监和总经理的指示为本地区的工作效力。
·
Provides input for probation
and formal performance appraisal discussions to Line Managers in line with
company guidelines
·
为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
·
Coaches, counsels and
disciplines staff, providing constructive feedback to enhance performance
·
向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
·
Regularly communicates with
staff and maintains good relations
·
定期与员工交流思想，保持良好的员工关系。
·
Works with Superior in the preparation and management of the
Department’s budget
·
和上级领导一起编制和管理部门预算
