KEY RESULTS AREAS 职位概要
1.Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Human Resource for review
分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训计划书的形式呈交给总经理和人力资源经理审阅。
2. Familiarize yourself with the Grand Parcvue HR and Training Standards, localizing where necessary.
使自己了解格蓝柏薇酒店人力资源和培训的规范,必要之处进行本地化处理。
3.Ensure effective training programs are in place for the following:
确保在以下方面有效的执行培训计划:
New Employee Orientation
新员工入职
Train the Trainer
培训培训师
Technical job specific training (through certification of departmental standards and procedures)
技术性职位的专门培训(部门规范程序证书)
Supervisory Skills Training
监督管理技能培训
Management Development
管理层发展
Fire, Life and Safety Training
消防和生命安全培训
Selling Skills
销售技巧
Employee retraining
员工再培训
4.Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
监督每个部门培训业务计划的进展,确保实现培训目标。
5.Maintains all hotel training records
保存酒店全部的培训记录。
6.Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development
建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。
7.Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
与部门领导一起设计、制定和执行能够符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。
8.Attend departmental training session and critique performance
参加部门的培训课程,评估表现。
9.Assist Department Trainers in preparing and conducting departmental training and assess accordingly
协助部门培训师准备和进行部门培训并进行评估。
10.Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
11.Delivers briefings of all internal programmes to executive management and department heads
为行政管理层和部门领导提供所有内部培训计划的介绍。
12.Contributes towards regional activities as directed by Human Resources Manager / General Manager
按照人力资源经理和总经理的指示为本地区的工作效力。
13.Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
14.Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效
15.Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算
16.Fully responsible for the recruitment work
全面负责公寓招聘工作
SKILLS, KNOWLEDGE & EXPERIENCE
技能、知识水平和经验
1. College degree or above, 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
大专以上学历,3年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景
2. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力
3. Proficient in the use of Microsoft Office
精通微软办公软件
4.Good writing skills
良好的写作技能
5.Problem solving, analytical, reasoning, motivating, organizational and training abilities.
具有解决问题,推理,号召,组织和培训能力