• 餐饮总监 Director of F&B

• 天津瑞吉金融街酒店
• 2020-01-17 17:01:05

Direct and organizethe Beverage & Food function within the hotel in order to maintain highstandards of food and beverage quality and service to maximize profits.  Participate in total hotel management as amember of the hotel Senior Leadership Team. The performance of the Director of Beverage andFood is assessed on their effectiveness as a member of the Hotel’s managementteam, the business results of their unit, the management skills developed andeffectively applied by the individual and the training and development of theirstaff, but also to be a driver of the St.Regis Brand initiatives and lifestyle toensure those elements are brought to life and well reflected in the operation. Drawing upon the specialist and support departmentsfor advice and assistance, the Director is responsible for the unit’s StrategicBusiness Planning, Administration, Human Resources Management, Quality,Marketing, Financial Management and Service Delivery in accordance to Marriottpolicies and St.Regis brand guidelines. The Director of Beverage and Foodwill be required to conduct their duties in a courteous, safe and efficientmanner, in accordance with the hotel’s policies and procedures with great energy in a professional and stylish manner to ensure the smoothoperation of B&F department with a high level of service is maintained and  maximize the quality of St.Regis experience.直接管理酒店的餐饮部，以保证食品和酒水的质量达到标准水平和达到最大的利润。作为酒店高级领导团队的一员参与酒店的管理。最为酒店高级领导团队的一员，餐饮总监的作用是对各分部门的工作绩效做评估。通过个人以及培训和发展他们的团队来提高管理技巧，达到酒店经营成果。而且要作为一个瑞吉品牌和生活方式的引导者，给运营部带来生活和积极的反应。通过借鉴专家和支持部门来寻求建议和帮助，负责本部门的战略业务规划，行政管理，人力资源管理，质量营销，财务管理和服务交付符合万豪国际的政策和瑞吉品牌指导方针。餐饮总监需要通过礼貌的，可靠地以及有效的方式来指引他们的工作职责。通过专业的与时髦的方式来确保餐饮部的正常运营以及服务达到一个高水平并且与酒店的政策和程序相符合。

• 商务发展总监Commercial Director

• 青岛东方影都融创希尔顿逸林酒店
• 2020-01-17 18:08:49

1.全面负责商务发展部（销售部）的日常工作，确保部门正常运营。2.有效制定与执行销售战略，确保与酒店战略和品牌标准保持一致。与此同时了解团队成员、客人及业主的期望。3.负责管理酒店内的销售活动，并紧密配合总经理及其他业务相关部门，能够充分开发和利用各销售渠道，确保最大化销售。4.拥有至少2年的销售总监或销售副总监的工作经验。5.拥有良好的解决问题的能力、管理能力及人际交往能力。6.熟练使用英文。

• 市场营销总监

• 重庆天喜豪生大酒店
• 2020-01-16 10:16:06

1、全面负责酒店销售部门的销售管理工作，制定及执行酒店市场销售计划，争取实现最大的销售和利润目标；2、负责酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作；保证酒店目标客户群体资源的稳定；3、建立并保持定期的销售拜访模式和拜访计划，与目标市场的主要人员进行会面磋商，维稳销售目标的实现，同时做好新客户资源的开发合作工作；4、根据酒店经营需要，与业务联系人、会务策划者、旅行社、旅游运营商、公司客户、政府部门和其它客人，保持友好业务发展联系以及渠道资源的维护；5、结合市场情况，做好销售分析和酒店形象提升指导建议工作；6、统筹酒店内外的公关宣传工作；审阅酒店对外发布的宣传稿件；7、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等以达到酒店经营宣传目标；8、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。

• 河源大型度假酒店销售副总经理

• 东莞虎门美思威尔顿酒店
• 2020-01-17 11:25:43

1、有珠三角大型度假五星级酒店销售总监以上工作经历。2、有丰富的珠三角相关资源。3、沟通协调能力强。简历发至：641560255@qq.com 

• ADOFB餐饮部副总监

• 常州香格里拉大酒店
• 2020-01-17 11:07:55

We are looking for an Assistant Director of  Food & Beverage. As an Assistant Director of Food & Beverage, we rely on you to:-To assist the Director of F&B in the overall administration and operation of the F&B Division in sections appointed, to maximize profits. To ensure maintenance of quality standards, staff performance and customer satisfaction;-Monitor and ensure smooth operations of the sections appointed and effective communication within sections appointed and with other divisions;-Ensure that staff applies the necessary precautions with regards to the hotel food safety and hygiene standards;-Enforce staff motivation and team building;-Ensure that quality of food ,beverage ,ervice-Provided are consistently maintained-Implement appropriate and effective measures to improve control of costs and labour-Seek for counter measures, assist director to capitalize on activities and maximize sales and revenue. We are looking for someone who has:-Minimum 8 years of F&B operation and management experience, among which 1+ years as Assistant Director of F&B at an international 5 star hotel;-Creative in driving F&B revenue and building customer relations and regular guests data base;-Able to drive outlets revenue and delight customers;-Dedication, attention to details and thorough follow-through are your minimum requirement;-Work well with other departments;-Follow directions well.

• 西餐行政总厨

• 青岛金沙滩希尔顿酒店
• 2020-01-17 08:53:22

岗位职责:1、负责处理西餐厨房的运作及行政事务;2、执行西厨房各项工作任务和工作指示;3、负责制订西厨房的各种工作计划;4、对西餐厨房的出品、质量和食品的把控;5、保持对西厨房范围的巡视,对下属员工进行督导,及时解决现场发生的问题,帮助下属提高工作能力;6、检查西厨房所属各岗位员工的操作规范;7、新品的研发及制作西式菜单、制度流程、组织培训、安排生产;8、西厨房管理、团队建设、成本控制、产品成本核算;任职要求:1、需有星级酒店工作经验者;2、有带领团队工作的经验。

• 市场销售总监 Director of Sales & Marketing

• 台州旗隆万豪酒店
• 2020-01-17 08:45:34

招聘岗位:市场销售总监/市场销售副总监岗位职责1.制定及执行饭店市场销售计划2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。3.分析市场动向、特点和发展趋势，设立市场目标。4.走访客户，根据市场变化，并不断改进服务工作。5.审核服务活动的策划方案，组织员工工作。6.签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。7.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。8.对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。岗位要求1.大专以上文化程度；3年以上同岗位工作经验。2.按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。6.英语口语和书写流利。

• 市场传讯总监Director of Marcom

• 深圳湾万丽酒店
• 2020-01-17 16:30:05

1.与相关国际/本地媒体保持良好关系，日常进行媒体关系维护；2. 协同安排并组织酒店餐饮推广、印刷品、对外宣传所需酒店官方照片；3. 协同公关公司及广告商对酒店推广进行整合营销、指定市场推广计划；4. 追踪并记录酒店相关推广广告及活动转化率反馈；5. 收集竞争对手相关推广印刷品、广告信息。

• 宴会行政副总厨Executive Sous Chef-Banquet

• 深圳湾万丽酒店
• 2020-01-17 16:29:50

1. 监督确保宴会厨房生产运营，执行所有关于餐饮部政策，标准及程序2. 负责开发菜单，配合行政总厨制作菜单成本3. 定期进行市场调查，了解新的市场趋势，以保持领先于竞争对手4. 编定有效的部门排班表5. 与行政总厨共同负责所有与员工有关的事宜，包括招聘、培训和奖惩员工

• 日厨副总厨Janpanese Kitchen Sous Chef

• 深圳湾万丽酒店
• 2020-01-17 16:29:42

1. 全面负责日式厨房的日常运作2. 负责菜单的编订和货品采购，与餐厅保持紧密沟通，确保满足客人需求3. 招聘，培训，指导和评估厨房人员的表现，根据技能合理安排厨师的岗位4. 监督日式厨房区域，以确保提供始终如一的优质产品5. 不断了解客人需求和市场变化，确保出品与时俱进

• Director of Marcom市场传讯总监

• 深圳湾万怡酒店
• 2020-01-17 16:28:59

1. 与相关国际/本地媒体保持良好关系，日常进行媒体关系维护2. 协同安排并组织酒店餐饮推广、印刷品、对外宣传所需酒店官方照片3. 协同公关公司及广告商对酒店推广进行整合营销、指定市场推广计划4. 追踪并记录酒店相关推广广告及活动转化率反馈5. 收集竞争对手相关推广印刷品、广告信息

• 会议宴会部总监 Director of Events

• 深圳盐田凯悦酒店
• 2020-01-17 13:50:47

Holds a degree in Sales or Marketing and/or Hospitality or Tourism Management. Holds a diploma/degree in Hospitality Management specializing in Food and Beverage ManagementExcellent Customer Relation Skills.Excellent selling & negotiation skills Well developed Food and Beverage Service Skills.Prefer knowledge of wine styles and grape varieties.Comprehensive knowledge of business needs, financial reporting and productivity requirements.Computer Skills, particularly in the use of MS Office, email, Delphi and RESERVE.Minimum two to four years work experience as Director of Events/Catering Sales, Catering Manager/ Banquet Service Manager in a luxury brand hotel. Essential prerequisite is experience in Food and Beverage management.Preferable prerequisite is experience in Hyatt International.llow-up/project management sk

• 工程总监

• 青岛海泉湾皇冠假日度假酒店
• 2020-01-17 12:34:30

Financial Returns: 财务回报：·         Ensure the effective financial management of the maintenance department by setting maintenance budgets, capital works program’s and engineering plans and ensuring that performance against there are regularly monitored and reviewed. ·         通过制定维修保养预算、基建工程项目和工程计划并确保定期监督和审核绩效，来确保维修部有效的财务管理。·         Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management.·         负责维修部的整体成本控制，编制部门成本预算及其实施和提交给管理层。·         Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program.  Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building.  Ensure that preventative maintenance schedules are in operation and regularly upgraded.·         通过实施和管理预防性维修计划，确保所有机械和电气系统的有效运作。通过对大楼实施持续不断地检查，紧密监督物业和设备的实体情况。确保预防性维修日程表得到实施和定期升级。·         Works with superior in the preparation and management of the department’s budget. Duties include:·         在部门预算的编制和管理过程中表现优异。职责包括：o    Assists in co-ordinating the preparation of the departmental annual budgeto    协助协调部门年度预算的编制o    Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budgeto    不间断地协助监督和控制部门成本，确保执行情况符合预算·         In case of pre-opening hotels assist Director of Engineer for all the engineering related jobs as describe in pre-opening engineering check list, but not limited to.·         如果是筹开酒店，工程副总监将负责筹开工程清单中列出的所有工程相关职责，但不仅限于这份清单。·         Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives.·         通过设定节能目标、做好记录并定期报告这些目标的实施情况来计划、执行和管理一项能源管理计划。·         Ensure the staff awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion.·         通过定期实施节能和以符合成本效益的方式有效运作设备的相关教育和培训计划，确保员工了解酒店的能源管理计划。·         Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems.  Evaluate, control and record energy usage and implement and upgrade energy conservation systems.·         通过确保对大楼环境控制和节能系统的有效管理，对酒店的盈利作出贡献。评估、控制和记录能源的使用并实施和升级节能系统。·         Ensure the cost effectiveness and technical efficiency of all services performed by outside contracts by close supervision.  Ensure all work is carried out in accordance with contracts, leases, services agreements and warranties.·         通过紧密的监督，确保外部承包商提供的所有服务符合成本效益和技术效率。确保遵照合同、租约、服务协议和担保条款实施所有工作。·         Contribute to the effectiveness of management decision making by representing the maintenance department at management meetings and staff meetings and by ensuring regular liaison with heads of other departments.·         通过在管理层会议和员工会议上代表维修部和确保与其他部门负责人保持定期联络，来协助管理层有效决策。·         Reports daily by log book to the Director of Engineer of all irregularities during his shift and steps taken to rectify the problems highlighted.·         通过日志薄向工程总监每日汇报当班期间所有非常规事件以及纠正问题所采取的行动。  People: 员工团队：·         Ensure a technically competent maintenance staff by selecting, training and developing a motivated, well-qualified maintenance team.  Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel.·         通过挑选、培训和发展一支自我激励、资质合格的维修团队，来确保一支在技术上胜任的维修团队。在部门内实施定期工作抽查，并对员工的绩效和生产力进行评估。·         Works with Superior and Human Resource department to ensure the departmental performance of staff is productive. Duties include:·         与上级和人力资源部一起，确保部门员工的工作绩效和生产力。职责包括：o    Assists in planning for future staffing needso    Assists in recruiting in line with company guidelineso    Prepares detailed induction programmes for new staffo    Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementationo    Ensures training needs analysis of Engineering staff is carried out and training programmes are designed and implemented to meet needso    Provides input for probation and formal performance appraisal discussions in line with company guidelineso    Coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceo    Regularly communicates with staff and maintains good relationso    协助未来人员配置需要的规划o    根据公司指导方针协助招聘o    为新员工准备具体的入职培训计划o    协助维持一套全面、及时更新、以客户为重心的部门标准和程序，并监督其实施o    确保实施工程部员工的培训需求分析，和为满足这些需求设计并实施培训计划o    根据公司的指导准则，为试用期和正式工作表现评估的讨论提供意见o    对员工进行辅导、咨询和纪律处分，提供有建设性的反馈意见，以改善工作绩效o    定期与员工沟通，保持良好的关系 Guest Experience: 宾客体验：·         Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs.  Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion.·         通过确保迅速提供技术支持服务、在可能情况下预见到特殊的个体需求，帮助实现宾客满意度标准。确保客人的安全和舒适，且礼貌、高效地处理任何服务要求。·         Ensures smooth and continuous functioning of required equipment for the total hotel building and its interior, thus achieving maximum efficiency and guest satisfaction.·         确保酒店整体建筑及其内部必要设备的平稳、持续运作，从而实现最高的效率和宾客满意度。 Responsible Business: 企业责任：·         Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures.  Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and/or displayed.  Ensure that the hotel fulfills all compliance requirements.·         通过定期回顾政策与安全程序，来确保遵守所有法定规定和消防规范。确保根据要求和需要实施法定机构规定机房需要进行的所有测试和检测，并妥善保存和/或展示与这些测试和检测相关的所有记录和文档。确保酒店符合所有法规要求。·         Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.·         与建筑师、室内设计师和管理层联络，通过实施升级和工程工作，维护酒店实物资产的状态。·         Contribute to a high standard of quality control within the hotel by actively participating in the hotel’s Quality Assurance Program.·         通过积极参加酒店的质量保证计划，帮助实现酒店内部高标准的质量控制。·         Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice.·         确保酒店员工及外部承包员工完成的所有工作的质量均符合良好工程操作的标准。·         Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property.·         向高级管理层提供维修支持、环境控制以及物业运营效率等各方面的建议。·         Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same·         展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。·         Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures·         具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly·         熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备·         Ensures that availability of Plant and Equipment is 100% at all times. If breakdowns occur, ensure that the necessary repair is carried out without delay.·         确保机房和设备在任何时候均100%可用。如果发生故障，确保毫不延迟地实施必要的维修。                                     Perform other duties as assigned by superior.履行上级分派的其他职责

• 餐饮总监

• 东莞君源铂尔曼酒店
• 2020-01-16 17:33:10

岗位职责1.全面负责处理餐饮部总体事务，和部门全体员工共同努力及时完成酒店所确定的各项餐饮目标。2.制定管理目标和经营方针，包括制定各种规章制度和服务操作规程，规定各级管理人员和员工的岗位职责，并监督贯彻执行，制定市场拓展计划，提高酒店市场份额。3.建立健全组织管理系统，使之合理化，精简化，高效化。4.健全财务制度，阅读和分析各种财务报表，检查，分析每月营业情况，督促做好成本控制，财务预算等工作，检查收支情况，应收帐款和应付帐款等。5.定期巡视公众场所及部门的工作情况，检查服务态度和服务质量，及时发现问题，解决问题。6.培养人才，指导部门的工作，提高酒店的餐饮服务质量和员工素质。7.与社会各界人士保持良好的公共关系，树立良好的企业形象，并代表酒店接待重要贵宾。岗位要求1.掌握餐饮管理基本理论，熟悉烹饪、酒水、成本核算、预算控制、市场调研，制订价格等专业知识和餐饮服务接待礼仪。2.熟悉外事纪律，旅游法规，食品卫生法以及国家有关价格政策。3.了解市场营销、服务心理学以及营养卫生知识和国内外各地区各民族的风俗习惯和口味特点。4.有指挥控制和组织实施本部门工作、全面完成预算管理目标和成本核算经济分析的能力。5.有与其它部门协调工作、坚持以市场为导向，以成本为中心，参与市场竞争，扩大营收、提高质量、创新品种、控制成本、增创效益、领导组织接待各种大型宴会与会议的能力。6.有较好的语言表达能力。7.爱护和关心员工，有激励和调动员工积极性的能力。

• 销售总监

• 柳州凯悦嘉轩酒店
• 2020-01-17 09:32:31

负责有效制定与执行部门销售战略，确保与凯悦公司战略与品牌标准保持一致。与此同时了解团队成员、客人及业主的期望。You will be responsible for the efficient running of the department in line with Hyatt's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. 负责管理酒店内的销售活动，并紧密配合总经理及其他业务相关部门能够充分开发和利用各销售渠道，确保最大化销售。The Director of Sales is responsible to provide leadership in all selling activities within the hotel, working closely with GM and all revenue-generating departments to maximize sales through the activities of the Sales Department and other associates. 拥有大学本科学历或市场营销及酒店管理专业为佳Ideally with a university degree or diploma in Marketing or Hospitality/Tourism management. 拥有至少2年的销售总监或销售副总监的工作经验Minimum 2 years work experience as Director of Sales or Associate Director of Sales. 拥有良好的解决问题的能力、管理能力及人际交往能力Good problem solving, administrative and interpersonal skills are a must. 精通英文及普通话Proficiency of English and Mandarin Chinese is required for this position. 拥有柳州本地销售经验背景的优先考虑Local experience is preferred.

• 市场销售部总监

• 南阳中泰豪生大酒店
• 2020-01-17 08:47:08

岗位职责：1.制定及执行饭店市场销售计划2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。3.分析市场动向、特点和发展趋势，设立市场目标。4.走访客户，根据市场变化，并不断改进服务工作。5.审核服务活动的策划方案，组织员工工作。6.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。7.对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。岗位要求：1.大专以上文化程度；8年以上同岗位工作经验。2.按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。

• 房务总监 Director of Rooms

• 湖南桃花源温德姆至尊豪廷温泉度假酒店
• 2020-01-16 10:13:24

岗位职责　1.参与并制定房务部经营管理计划和房务部日常管理规范;　2.负责组织和监督实施房务部经营管理计划;　3.负责安排房务部工作人员的日常工作，并对其工作进行指导和考核;　4.监督房务部各部门的工作流程和服务质量，保证其严格按照酒店和部门的各项规章制度和岗位流程，以使达到要求保障酒店的声誉;　5.督促、指导、检查前厅部、管家部及康乐部的管理人员执行岗位责任制和落实各项方针、政策与计划的情况，并定期向总经理提出干部任免和员工奖惩方面的意见和建议;　6.负责检查贵宾房、参加迎送贵宾、探望患病的客人的工作;　7.遇到客户投诉，及时采取有效措施努力消除不良影响，维护酒店的良好形象;　8.巡视抽查前厅部、管家部及康乐部所负责管理的区域，并做好记录，如发现问题及时进行改正;　9.与其他部门做好沟通工作，与下属经理做好沟通和配合工作，保证工作能有效有序进行;　10.进行员工培训，提高员工的工作质量和工作效率;　11.监督和检查前厅部和客房部的安全工作，消除各种存在的各种隐患;　12.完成领导交给的其他工作。任职要求　　1.具有很强的责任心，对工作认真负责;　　2.有耐心，面对客户的投诉或其他事件有耐心，使事件得到妥善处理;　　3.具有很好的沟通协调能力，房务总监面对的是与客户和上司下属的沟通工作，需要具有很强的沟通协调能力，才能使具体问题得到很好的传达和解决;　　4.熟知酒店管理知识和具备领导管理能力;　　5.应变能力，突发事件发生后的第一时间使事件得到妥善处理，是客户感觉满意的一个重要方面;　　6.组织能力;　　7.培养下属，对下属进行培训的能力。任职条件　　1.大专及以上学历;　　2.经历服务管理、酒店管理的培训，懂得公关礼仪、心理学，管理学及酒店业务知识;　　3.具有5年以上星级酒店同岗位工作经验，国际联号酒店优先;　　4.具有良好的英文写作、口语及阅读能力。

• Director of Sales销售总监

• 深圳南山中成美爵酒店
• 2020-01-17 17:47:04

岗位职责1.执行会议、政府代表团及散客的销售及跟进接待工作。2.组织销售代表走访客户，管理客户资料。3.掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。4.检查销售代表的工作，审核《会议接待通知》，完成季度销售任务。5.编写、修改报价信函、合同及推销文书及《备忘录》。6.积极宣传酒店服务和设施，树立酒店形象。7.填写《工作报表》，将工作中存在的问题反映给市场总监。岗位要求1.本科以上文化程度；3年以上同岗位工作经验。2.英语听说读写熟练，CET-6或以上。3.行为举止端正大方，仪容仪表符合酒店行业要求。4.国际联号星级酒店经验，熟悉RFP及TARS系统。5.应征者需具备以下领导素能：行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、群策群力、组织理解力、诚信、发展人的能力、解决问题的能力、战略方向、商业头脑、时间和任务管理能力。

• 别墅经理/别墅首席管家/前厅副经理（管家）

• Amanyangyun养云安缦
• 2020-01-17 16:39:13

ESSENTIAL DUTIES AND RESPONSIBILITIES  主要工作职责：·           Under the general direction of the Rooms Manager. Butler Service and within the limits of established Aman Hotels &Resorts and local policies and procedures, Butler service is to offer the ultimate in hospitality by providing comprehensive and personalized service in the most exclusive and professional manner possible.在房务部经理的总管下,私人管家服务是指严格按照安缦集团的制定服务标准和政策下, 尽最大可能为顾客提供个性化和独一的服务。
·           Ensure maximum guests satisfaction through personal recognition and prompt cordial attention from arrival through departure.确保为客人提供从入住一直到退房个性化服务和关注,最大程度的满足宾客满意。
 ·           Ensure all Villa guest receive the benefits, Amanjunkies and other VIP’s receive special recognition and service.确保别墅客人,安缦痴以及其它指定的特别关注客人获得特殊照顾和特殊礼遇。
·           Offer personalized service to all guests, especially VIP guests, including packing and unpacking service, laundry, wake up, shoes shining, F&B service, tour guide as examples.为所有客人提供个性化服务,尤其是贵宾客人,其服务包括,行李打包/拆包,洗衣服 务,叫醒服务,擦鞋服务,餐饮服务,向导服务等。
·           Conduct itinerary for guest and ensure the itinerary has been arranged properly为宾客制定行程表并持续跟进和落实到位。
·           Liaise with other departments and necessary outside contracts to ensure excellent service delivery与其他部门以及酒店外合作商/供应商协作,确保完成优质服务的递送。
·           Follow up and ensure guest’s special request has been resolved properly. Such as reply email, tour & dinning arrangement, see doctor, shopping, show watching and rooms set up etc.跟进和落实有特殊要求客人的安排和布置,如邮件答复,用餐,旅游安排,就医,购 物,演出观看,房间特殊布置等。
·           Working closely with Housekeeping, F&B and Concierge to assist guests with all special requests与客房部,餐饮部,礼宾部协作以完成所有客人的特殊要求服务。
·            Track guest’s preferences to exceed their expectations upon future visits, maintains of efficient Amanjunkies Profile Note history system跟踪和记录客人的喜好以超越客人的期望值,确保安缦痴的习惯和喜好都录入客人的资料档案中 
·           Handle guest’s complaints and refer them as necessary, follows up on corrective action处理客人投诉或向上级反映情况如有需要,并跟进投诉直到客人满意
·           Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests查看到店客人和贵宾客人信息,如房间安排,礼遇,特殊要求等情况
·           Participates in regular meetings to facilitate communications and smooth operations参加部门列会,确保信息的传递和顺利的展开工作
·           Has full knowledge of hotel standards, especially Aman culture掌握丰富的酒店服务标准尤其安缦酒店的文化特性
·           Maintain a thorough knowledge of guest room numbers and hotel layout完全熟悉和掌握酒店的房间布局和房号安排
·           Maintain a thorough knowledge of other special amenities for Villa Guest, VIP Guests and Amanjunkies完全熟悉和掌握别墅房间,贵宾以及安缦痴的特别礼遇标准
·           Respond to managers directions and collect and place items in guest rooms in a professional, efficient manner负责落实管理层的决定,完成借用物品至客人房间并及时归还

  ·           Multi-skilled in other job positions within the Housekeeping, Front Office Department and Food & Beverage掌握多方面的技能,如客房服务技能,前厅服务技能以及餐饮服务技能
·           Attends all staff training meetings as when directed by the managers积极参加员工培训
·           Help staffs handle any health or safety hazards or any complaint or potential complaint and report to Rooms Manager发现潜在的投诉或任何人身安全隐患并上报房务部经理·           Maintain good relations with interfacing departments, particularly Front Desk, Concierge, kitchen and Food & Beverage Outlets保持良好的合作关系,尤其是前台,礼宾,厨房和餐饮部
·           Responds to pick up/drop off service from/to Airport or train station for VIPs and Amanjunkies负责陪同贵宾客人和安缦痴等接机/车站服务
·           Familiar with local tour attractions and knows how to introduce and explain to guest; Escorting Tour & Excursions for VIPs and Amanjunkies非常熟悉本地的旅游景点并懂得如何向客人介绍以及导游讲解。为贵宾客人和安缦痴提 供导游服务  
·           Carry out Manager duties and responsibilities whenever is necessary or during non butler duty履行经理的工作和职责,当没有被安排私人管家服务时
·           Butler is also needs to run the GA’s shifts i.e take the responsibilities of Morning/afternoon/evening shifts from GA during non assignment当没有安排特殊照顾客人时,私人管家需替换到宾客助理相应的班次当中,即履行宾客 助理早班,中班,夜班的职责
·           Performs related duties and special projects assigned履行管理层安排的其他职责
·           Ensures that all Front Office employees are familiar with the hotel’s products and services确保所有前厅员工熟知酒店的产品知识和服务
·           Personally greeting guests and ensure guests are receiving the best possible service during check-in and check-out亲自迎接并送别客人到店和离店并确保客人得到尽善尽美的服务
·           Establishes a rapport with guests and maintains good customer relationship与客人建立并保持良好的关系
·           Maximizes employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests通过员工综合技能的运用，综合作业的分派及灵活的工作时间安排，以优化员工的生产力，从而达到酒店经营的财务目标并满足客人的期望
·           Maximizes rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees    酒店客房销售额和利润是通过合理的收益管理， 促销方式和资产管理， 同心工作的部门领导和前厅员工共同完成的熟知周边交通及设施信息，为客人提供专业的指引或介绍·           Oversees the punctuality and appearance of all Front Office employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards监督前厅部所有员工的仪容仪表和守时情况，确保他们根据部门的仪容仪表的规范着装整齐并保持高标准的个人卫生及外表·           Plans and implements effective training program for all Front Office employees in coordination with Rooms Manager房务部经理的协助下给予前厅员工有计划和有效的培训·           Attends training sessions and meetings as and when required参加必要的培训和例会·           Carries out any other reasonable duties and responsibilities as assigned完成其他合理分配的职责和任务·           Responsabillity for Roster of butler team负责安排管家团队排班·           Responsabillity for keeping good status of OE & FFEs which belongs to reception负责维护日常设备状态良好·           Responsabillity for making sure all the monthly FIN report is correct负责确保每月财务报表正确

• 人才与文化部经理

• 北京东方美爵酒店
• 2020-01-17 15:34:56

基本岗位职责：1、负责酒店人才与文化部的全面管理工作，实施集团人才与文化规划、项目。2、配合酒店经营、及时补充合格的人员；合理控制人工成本。3.  按时完成管理层或集团要求的各项报告/报表。4.  做好各项员工关系、活动，提升员工敬业度和企业文化的积极影响力。5.  建立和健全人才与文化、培训与发展的各项规章制度及认可项目。6.  在人才、文化、劳动合同法等方面给予管理层专业的建议。任职资格：1. 有外资酒店人力资源经理或副经理工作经验5年以上。2. 熟知国家、地区劳动法律法规及相关政策。3. 具备英语听说读写能力（例会上英文口语表达、收发英文邮件和起草英文memo等）。4. 良好职业道德和口碑。5. 性格开朗、外向，亲和力强；6. 良好的人际关系、沟通能力及团队协作能力。

• 行政总厨Executive Chef

• 天津万丽泰达酒店及会议中心
• 2020-01-16 08:34:29

可描述职位内容和要求，右边小助手可以为您提供参考范例哦!

• 餐饮部经理

• 贵阳铂尔曼大酒店
• 2020-01-17 14:41:29

岗位职责： 1、负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。2、要根据酒店的规章制度建立本部的规章制度。3、制定并管理餐饮部的预算，开展促销活动。增加销售额, 控制成本及提高利润。4、督促厨师长做好食品卫生成本核算、食品价格等工作，定期研究新菜加以推广、提高食品的出成率及边脚料的利用率， 最大限度盈得利润。5、协助厨师长制定菜单和定价。6、向餐饮总监提供有关客人的满意情况及竞争活动，并负责每月餐饮部的报告。7、有效利用现有的劳力、物力。8、制定长期和短期计划、目标。9、每星期要对各部门进行检查。如所有灯饰、家具及设备的保养情况。10、保持足够的存货以确保本部正常运营。11、发展良好的宾客关系，关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。12、向餐饮总监提出建议，以提高工作效率，并达到节流增源的效果。13、通过晨会及每月的交流会议来讨论、总结在服务及工作中出现的问题。14、负责餐饮部员工的岗位业务培训，督促各岗位抓好培训工作、提高全员业务素质。15、观察并记录员工的工作表现，关心员工的发展，激发员工去达到工作目标。主持面试并负责挑选员工。16、完成上级交付的其他事项。岗位要求：1、大专及以上学历或同等文化程度。2、有3年以上的酒店管理经验，掌握餐饮各部门的岗位职责和工作程序。3、具有强烈的事业心和责任感及高尚的职业道德。4、身体健康，仪表端庄大方，气质高雅。5、能够根据市场变化和客人的需求，及时调整餐饮经营策略，善于组织和开展各种食品展销活动。6、具有酒店预算管理知识，能编制餐饮预算。7、西餐出生优先考虑。

• 餐饮总监

• 重庆天喜豪生大酒店
• 2020-01-16 10:16:14

1、计划组织，控制和协调餐饮部所有员工；在控制成本到最低的同时，不断促进餐饮销售；确保高质量高标准的酒店餐饮服务；维护餐饮部各餐厅的运作正常，干净整洁。根据餐饮部的规则或豪生国际酒店的规则直接向总经理汇报；2、负责餐饮部行政管理工作，制定并实施餐饮经营的所有计划；3、负责实现部门的营业收入指标和利润指标；4、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品；5、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学；6、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务；7、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入；8、 建全物资管理制度，对餐厅的设备、物资、用具等严格管理。

• 销售总监 Director of Sales

• 泉州泉商希尔顿酒店
• 2020-01-17 19:08:42

岗位职责1.执行会议、政府代表团及散客的销售及跟进接待工作。2.组织销售代表走访客户，管理客户资料。3.掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。4.检查销售代表的工作，审核《会议接待通知》，完成季度销售任务。5.编写、修改报价信函、合同及推销文书及《备忘录》。6.积极宣传酒店服务和设施，树立酒店形象。7.填写《工作报表》，将工作中存在的问题反映给市场总监。岗位要求1.本科以上文化程度；3年以上同岗位工作经验。2.英语听说读写熟练，CET-6或以上。3.行为举止端正大方，仪容仪表符合酒店行业要求。4.应征者需具备以下领导素能：行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、群策群力、组织理解力、诚信、发展人的能力、解决问题的能力、战略方向、商业头脑、时间和任务管理能力。

• Crowne Meeting Director 皇冠会务总监

• 上海颖奕皇冠假日酒店
• 2020-01-17 20:51:48

Ensure that the Crowne Plaza KEYS are implemented and cascaded to every Crowne Meetings team members.确保完成皇冠假日酒店会议及相关工作的完成并贯穿整个会议销售团队.Guides and provides guidance to the Crowne Meetings Team on dealing with special guest requests.对团队进行指导并提供引导使之解决客人的特别要求.Ensure that the Crowne Meetings Processes are implemented and follow through.确保皇冠会议程序的完整并彻底跟进.Ensure that forecasted or actual revenue for each event is updated into IBP.确保将预测及实际营业额输入IBP系统.Monitors competitors activities and assists in marketing intelligence监察竞争对手的商业活动和协助监察市场动态Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business根据在销售策略中既定目标，向新的、现有的、有潜质的可谈判最适合的价格以争取最大的利润Services existing business through management of account base通过客户管理，向现有的客户提供服务Sell all facets of the hotel销售酒店的所有设施Provides direction on, and conducts market research and analysis提供市场发展的趋势，进行市场调查和分析In conjunction with Crowne Meetings Managers maintains close contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business根据酒店的营业需要，发展与业务联系人，会务策划者，游客或商务会议旅行社，旅游工作者，航空公司，公司客户，政府部门和其他的客人，并保持紧密的联系Monitors existing business and inputs into sales strategy meetings to maximize business监督现有的客户并把其纳入销售策略以使业务量实现最大化Grows existing business and establishes and aggressively pursues new leads to develop the C&B segment发展现有的客户和建立并跟踪新的会议信息以发展会议及宴会的业务Interfaces with operations on a timely basis及时与运作部门进行交流Be visible to organizers or clients during their event / group dates and monitors guests satisfaction.在宴会或团队在住期间，需确保客人能随时找到您以保证客人的满意度Obtains feedback from clients and follows through with the necessary actions.获取客户反馈意见，并采取必要行动跟进相关意见Maintains the active Event and account Profile Database.保持活动文档及客户在数据库中的跟新Closely monitor accounts revenue and business production.密切关注每个客户及公司的业务量To forecasting of group room nights and banquet revenue. 预测团队房晚及宴会收入Analyses sales mix and likely impact on hotel goals分析销售类型及对酒店目标实际可能的影响Entertain clients and conducts site inspections for potential clients宴请客户并带潜在客户进行场地参观Ensure effective communication with clients and efficient coordination with departments concerned确保与客户进行高效联系，并保证与宴会相关运作部门的高效沟通Maintains timely and responsive communication with client within 2 hours.控制响应时间并在2小时内向客户反馈Maximizes up-selling opportunities whenever possible.最大化增加增效的机会Source of potential new markets needing coverage and develop new emerging markets.发掘潜在新市场，覆盖并开拓新市场份额Maintains close communication with Sales Team in the negotiation process of the enquiry.在客户询价方面，与销售团队要保持紧密沟通，并商讨审核客人的询价Attends pre-conference or post-conference meetings as required准时出席会前沟通会和会后总结会Establishes good working relationship within the department and with other departments与运作部门和自身部门建立和谐的工作关系Ensures highest standards of service and product quality are provided to guests at all times.确保提供高品质的产品及服务Closely monitors and review Catering account performance, analyze revenue and business production. Implement or adjust strategies, procedures as needed to achieve the planned goals.观察及回顾宴会销售方面的客户表现,分析市场及收入产量,完成或调整经营策略,使之达到预期目标Prepares monthly group C&B forecast revenue.以月为单位准备宴会及会议的收入预测Maintains close and frequent communication with Director of Sales & Marketing in order to maximize the Hotel profit though effective yield and function space management.与市场销售总监保持密切联系以达到最大限度的盈利,以及宴会场地的合理管理Recruits, selects, trains and motivates Crowne Meetings Team to realize their potential.  Develops individuals for advancement within the IHG Group.录用,选择,培训及激励员工使之认识到自己潜力所在,为集团培养人才.Ensures understanding of job responsibilities, goals and standard of performance for Crowne Meetings Team; conducts informal session (when required), formal semi-annual evaluations and on-going coaching and counseling.确保团队员工了解工作职责，目标及标准的评估,开展正式与非正式的评估提供教导及咨询.Work closely with F&B Department in ensuring that our Hotel hygiene and food safety control standards are maintained.与餐饮部保持密切联系保证酒店食品卫生安全控制标准的实施.Continuously seek to improve the working environment of the staff in order to increase productivity and efficiency. 不间断的改善员工工作氛围,提高效率及产量.Constantly seek feedback from guests to improve and development new concept / menus / set-ups to cater to guests needs and offer choices to improve revenue.不间断的寻求客人的反馈提升观念.菜单摆设提供客人多项选择达到提高营业额的目的. Required Skills –技能要求 Organized, with attention to detail   有组织能力、关注细节Excellent customer relationship management skills  良好的客户沟通和管理技巧Ability to work within a team and cross functional organization   团队合作能力、宴会组织能力Team management    团队管理能力Sound computer (excel, word, email) skills   电脑操作技巧（excel, word, email）Ability to work with deadlines   时间的控制与安排Understanding core financial principles, such as revenue, yield, expenses, forecasting了解财务制度，如：营业额，利润，花费及预估.Qualifications to Crowne Meetings Director   皇冠会议总监资格认证Good master of using office software.   熟练掌握Office 办公软件Good speaking and writing English.   中英文书写及语言能力Familiar with Opera S&C system.   Opera S&C系统Negotiation Skill of relative field.   相关行业的谈判技巧  Qualifications –学历Diploma in Hotel Management, Sales & Marketing or related field.酒店管理，市场销售或相关专业的大专学历 Experience –经历Business Development Management experience   商业发展管理经验Event management / PCO experience   会议协调管理经验Food and Beverage service experience   餐饮服务经验Banquet Sales Experience   宴会销售经验Above one year working experience for the position   一年以上同等职位的工作经验