• 客户预定中心主管

• 香格里拉客户预订中心（中国）
• 2020-02-19 14:18:23

In return we reward your hard work with:-Attractive monthly salary & benefits including shift meal and bonus.-Extra commercial medical insurance-Paid training provided. On line training cooperated with U.S.A eCornell opportunities offered-Career growth opportunities.-Opportunities for Complimentary Stay in Shangri-La Hotels-Offer Annual Leave 12 days and 12 days Sick Leave with pay-Offer Housing Allowance to Non-Guangzhou ResidenceKey Responsibilities:- Manage and supervise the day-to-day activities of the Customer Contact Team to consistently achieve key performance measures and goals- Improve overall sales proficiencies of team members to optimize booking opportunities- Raise the bar in service delivery for Voice/email bookings and loyalty program member servicing- Perform quality checks and closely monitor staff performance to identify, develop and conduct training based on specific needsRequirements:- Minimum 2 years experience in Call Centre operations or related field as a Team Leader or Supervisor Good interpersonal skills- Excellent communication skills (spoken and written) in English and Putonghua (and/or Cantonese)- Strong planning, organizing and presentation skills- Experienced in conducting performance appraisal/feedback, identifying training needs, developing and conducting training modules- Flexible with work schedule (may include weekends)

• 销售经理（日语）

• 武汉香格里拉大饭店
• 2020-02-20 14:51:25

 任职要求：1.具备三年以上在四星级以上国际性酒店中从事相关工作的经验2.日语口语流利，中日文书面表达能力强3.具备较强的沟通、管理和协调能力4.具备大专以上学历

• 宾客服务经理

• 大连金石滩鲁能希尔顿度假酒店
• 2020-02-20 07:51:13

1.掌握当日重要客人预抵和离店信息，提前做好接待和欢送准备。2.参与各项前厅部的工作，发现并上报工作中出现的问题。3.处理客人投诉，即时提供补救服务。4.各类突发事件的应急处理。5.追踪宾客满意度，并协助相关部门制定改进计划。

• 客房主管

• 广州辉盛阁国际酒店公寓 Fraser Suites Guangzhou
• 2020-02-20 08:54:03

岗位职责1.掌握所辖客房的状况。2.检查客房部的设施和管理，抽查本部门工作质量及工作效率。3.负责向下属员工下达工作指标和工作任务，并指导其工作。4.熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。5.留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门经理报告。岗位要求1.有一定的英语会话能力和一定的组织能力及协调能力。2.熟悉客房管理专业知识、熟练运用电脑。

• 楼层主管 Team Leader - Floor

• the opposite house 瑜舍
• 2020-02-19 10:14:46

确保钥匙控制系统得到正确执行。准备并打印到客清单和所有必要的报告。准备所有客房服务员工作表。通过有效沟通，营造一种富有激励性的氛围。以积极和带有鼓励性的方式作出反馈。确保所有客房处于良好状态。利用一切机会，通过点滴服务让客人感到出乎意料的惊喜。富有团队合作精神，能够部署下属的工作。为团队的新成员提供在职培训。积极主动地将信息准确及时地传达给各个同事。为内部和外部客人提供有效而友好的服务。确保工作间的所有物品都能够按照酒店制定的储存标准进行储存。确保所有设备和清洁物资按照当地安全与卫生标准得到正确配置和使用，以保证员工和客人的安全。确保所有物品表面都能够按照酒店制定的程序和清洁标准得到清洁。按照所有合理要求行事，在公司制定的规则范围内按照工作时间和工作区域的变动要求安排部署工作。 特殊责任确保房间的清洁标准、维护标准、物资标准和环境标准始终保持高水准。Ensure the key control system properly followed.Prepare and print the arrival list and all necessary report.Prepare all room attendants working sheet.To facilitate a motivating atmosphere by communicating effectivelyTo give feedback in a positive and encouraging mannerEnsure all guest rooms are in immaculate conditionTo use any opportunity to surprise guests with a little something unexpectedTo be an active team player with a “hands on” approachTo provide on–job training to new members of the teamTo communicate accurate information actively and in a timely manner to colleagues.To provide efficient and friendly service to internal and external guest .Ensure all the pantry items are store according the established par stock.To ensure all equipment and cleaning supplies are used correctly and in accordance with the local safety and security standards to guarantee employee and guest safety. Ensure that all surfaces are cleaned according to the established procedure and cleaning standards.Adhere to any reasonable request or change to working time and area within the parameters set out by the company. Unique ResponsibilitiesEnsuring the room standard with regards to cleanliness, maintenance, supply and ambience are consistently maintained at a very high level.