• Director of Sales & Marketing

• 万豪国际酒店集团
• 2020-03-31 10:09:02

***This is a master requisition for DOSM.Candidate will be assigned by actual vacancy throughout Greater China properties.If you are interested in DOSM position with Marriott International, please send CV to daley.dai@marriott.com.JOB SUMMARYFunctions as theleader of the property’s sales department for properties with bookings over 300peak rooms and significant local catering revenue.Manages the property's reactive and proactivesales efforts.Provides day to dayleadership to sales associates to achieve property sales objectives withoverall responsibility for achieving booking goals and property revenues.Implements the brand’s service strategy andapplicable brand initiatives in all aspects of the sales process and focuses onbuilding long-term, value-based customer relationships that enable achievementof the hotel’s’ sales objectives. Evaluates the property’s participation in thevarious sales channels (e.g., Area Sales, Group Sales within the Sales Office,electronic lead channels, etc.) and develops strong working relationships toproactively position and market the property.Manages the marketing budget to enable development of property specificcampaigns, promotions and collateral to drive revenue and meet propertyobjectives. Interfaces with regional marketing communications for regional andnational promotions pull through.Developsand implements property–wide strategies that deliver products and services tomeet or exceed the needs and expectations of the brand’s target customerprofile and property associates and provides a return on investment to theowner and Marriott International.CANDIDATE PROFILEEducation and ExperienceRequired:·        2-yeardegree from an accredited university in Business Administration, Marketing,Hotel and Restaurant Management, or related major; 4 years experience in thesales and marketing or related professional area.OR·        4-yearbachelor's degree in Business Administration, Marketing, Hotel and RestaurantManagement, or related major; 2 years experience in the sales and marketing orrelated professional area.Preferred:·        4year college degree.·        Demonstratedskills in supervising a team.·        Lodgingsales experience.·        Hotelindustry work experience, demonstrating progressive career growth and a patternof exceptional performance.CORE WORKACTIVITIESManagingSales Activities·        Manages the development of a strategic account plan forthe demand generators in the market.·        Manages the property's reactive and proactive salesefforts.·        Determines and develops marketing communication activities,in conjunction with Regional Marketing Communications.·        Provides customer intelligence in evaluating the marketand economic trends that may lead to changes in sales strategy to meet orexceed customer expectations.·        Reviews the Strategic Alignment Review (STAR) report,competitive shopping reports and uses other resources to maintain an awarenessof the hotel’s market position.·        Researches competitor’s sales team strategies toidentify ways to grow occupancy and RevPAR and increase market share.·        Attends sales strategy meetings to provide input onweekly and overall sales strategy.·        Suggests innovative marketing ideas and developsdeployment strategies to continue to grow market share.·        Evaluates and supports participation and accountdeployment with Area Sales and Group Sales within the Sales Office.·        Serves as the sales contact for the General Manager,property leadership team, Group Sales and Area Sales leaders.·        Serves as the sales contact for customers; serves asthe customer advocate.·        Serves as hotel authority on sales processes and salescontracts.·        Serves as the property sales liaison with Area Sales, GroupSales, Revenue Management, Event Management, Regional Marketing Communicationsand other hotel departments as appropriate.·        Participates in sales calls with members of the Salesand Marketing team to acquire new business and/or close on business.·        Identifies public relations opportunities andcoordinates activities to augment the overall marketing communication strategy.·        Supports the General Manager by coordinating crisiscommunications.·        Executes and supports Marriott’s Customer ServiceStandards and hotel’s Brand Standards.·        Executes and supports the operational aspects ofbusiness booked (e.g., generating proposal, writing contract, customer correspondence).·        Participates in and practices daily service basics ofthe brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve DailyBasics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard,SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle,or TownePlace Suites Morning Meeting).·        Implements a seamless turnover from sales to operationsand back to sales while consistently delivering high level of service.·        Monitors the effective resolution of guest issues thatarise as a result of the sales process by creating mechanisms to channel issuesto property leadership and/or other appropriate stakeholders.   ·        Maintains successful performance by increasingrevenues, controlling expenses and providing a return on investment for theowner and Marriott International.·        Implements thebrand’s service strategy and applicable brand initiatives in all aspects of thesales process and focuses on building long-term, value-based customerrelationships that enable achievement of the hotel’s’ sales objectives.·        Interfaces withregional marketing communications for regional and national promotions pullthrough.·        Performs otherduties, as assigned, to meet business needs.BuildingSuccessful Relationships·        Develops strong partnerships with local organizationsto further increase brand/product awareness.·        Develops and manages internal key stakeholderrelationships.·        Develops strong community and public relations by maintainingproperty participation in local, regional and national tradeshows and clientevents.·        Executes exemplary customer service to drive customersatisfaction and loyalty by assisting the customer and monitoring theirsatisfaction before and during their program/event.·        Serves the customer by understanding their needs andrecommending the appropriate features and services that best meet their needsand exceed their expectations, while building a relationship and loyalty toMarriott.·        Gains understanding of the hotel’s primary targetcustomer and service expectations; serves the customer by understanding theirbusiness, business issues and concerns, to offer better business solution bothprior to, and during the program/event.Leadership·        Functions as the leader of the property’s salesdepartment for properties with bookings over 300 peak rooms and significantlocal catering revenue.·        Develops sales goals and strategies and verifies alignmentwith the brand business strategy.·        Executes the sales strategy in order to meet individualbooking goals for both self and staff.·        Coaches leaders of revenue generating departments indeveloping effective revenue strategies and setting aggressive goals that willdrive the property's financial performance.·        Verifies Sales team understands and is leveraging MarriottInternational (MI) demand engines to full potential.·        Works with Human Resources, Engineering and LossPrevention to monitor compliance with local, state and federal regulationsand/or union requirements.·        Partners with Human Resources to attract, develop andretain the right people in order to support the strategic priorities of themarket.·        Creates effective structures, processes, jobs andperformance management systems are in place.·        Sets goals and expectations for direct reports usingthe Leadership Performance Process (LPP), aligns performance and rewards,addresses performance issues and holds staff accountable for successfulresults.·        Forecasts talent needs and manages talent acquisitionstrategy with Human Resources (HR) to minimize lost time due to turnover.·        Maintains an active list of the competition’s bestsales people and executes a recruitment and acquisition plan with HR.·        Supports tools and training resources to educate salesassociates on winning catering solutions.·        Champions leadership development and workforce planningpriorities by assessing, selecting, retaining and developing diverse,high-caliber talent that can lead the organization today and strengthen theleadership bench for the future; continues to upgrade the sales & marketingtalent; works with HR to anticipate future talent needs based on businessgrowth plans.·        Identifies, trains and mentors group sales associates;utilizes all available on the job training tools for associates.·        Transfers functional knowledge and develops group salesskills of other discipline managers.·        Provides day today leadership to sales associates to achieve property sales objectives withoverall responsibility for achieving booking goals and property revenues.·        Evaluates theproperty’s participation in the various sales channels (e.g., Area Sales, GroupSales within the Sales Office, electronic lead channels, etc.) and developsstrong working relationships to proactively position and market theproperty.·       Manages themarketing budget to enable development of property specific campaigns, promotionsand collateral to drive revenue and meet property objectives.MANAGEMENT COMPETENCIESLeadership·          Adaptability– Develops strategies  and identifies resources to implement and manage change; models flexibility  in adjusting priorities; and communicates the need for change in a positive  way that encourages commitment.·          Communication- Actively listens and  uses appropriate communication styles to deliver complex information in a  clear concise way and influences others to accept a point of view, gain  consensus, or take action.·          Problem Solving and Decision Making-  Models and sets expectations for solving complex problems, collecting and  comparing information to evaluate alternatives, considering their potential  impact before making decisions, involving others to gain agreement and  support, and guiding others to implement solutions.·          Professional Demeanor-  Exhibits behavioral styles that convey confidence and command respect from  others; makes a good first impression and represents the company in alignment  with its values.Managing  Execution·          Building and Contributing to Teams-  Leads and participates as a member of a team to move the team toward the  completion of common goals while fostering cohesion and collaboration among  team members.·          Driving for Results-  Focuses and guides others in accomplishing work objectives.·          Planning and Organizing-  Gathers information and resources required to set a plan of action for self  and/or others; prioritizes and arranges work requirements self and/or others  to accomplish goals and ensure work is completed.Building  Relationships·          Coworker Relationships-  Develops and uses collaborative relationships to facilitate the  accomplishment of work goals.·          Customer Relationships-  Develops and sustains relationships based on an understanding of customer  needs and actions consistent with the company’s service standards.·          Global  Mindset -Supports  employees and business partners with diverse styles, abilities, motivations,  and/or cultural perspectives; utilizes differences to drive innovation,  engagement and enhance business results; and ensures employees are given the  opportunity to contribute to their full potential.Generating  Talent and Organizational Capability·          Organizational Capability-Evaluates and adapts the structure  of organizational units, jobs, and work processes to best fit the needs  and/or support the goals of an organizational unit.·          Talent Management-  Provides guidance and feedback to help individuals develop and strengthen  skills and abilities needed to accomplish work objectives.Learning  and Applying Professional Expertise·          Applied Learning-  Seeks and makes the most of learning opportunities to improve performance of  self and/or others.·          Business Acumen- Understands and  utilizes business information (e.g., data related to employee engagement,  guest satisfaction, and property financial performance) to manage everyday  operations and generate innovative solutions to approach business and  administrative challenges.·          Technical Acumen-  Understands and utilizes professional skills and knowledge in a specific  functional area to conduct and manage everyday business operations and  generate innovative solutions to approach function-specific work challenges.o     Devising Sales Strategies and  Solutions- Trying  different and novel ways to deal with sales challenges and opportunities; taking  courses of action or developing sales strategies that apprpriately consider  available facts, constraints, competitive circumstances, and probable  consequences.o     Sales Disposition- Energetic, proactive, takes  calculated risks, and perseveres to attain goals.o     Sales Opportunity  Analysis-  Ability to understand and utilize economic, financial, industry, and  organizational data; accurately diagnosing customer needs and issues that can  inform sales strategies.o     Revenue Management- Knowledge of total hotel  revenue management concepts, processes and strategies (including sales cycles  and trends, account management, pricing, and inventory management).o   Management  of Financial Resources-Ability to analyze Profit and  Loss (P&L) statements, develop operating budgets and revenue goals,  forecasting, and capital expenditure planning; determining how money will be  spent to get the work done, and accounting for these expenditures.·          <span style="font-famil

• 中厨厨师长 Chinese Head Chef

• Waldorf Astoria Xiamen 厦门华尔道夫酒店
• 2020-03-30 13:36:57

岗位职责1.负责中国厨房的运作，并按照酒店的标准和程序提供最高质量的食物。2. 确保酒店内食品，成品或半成品保持一贯质量、口味及外观。3. 在预算范围内提供高质量食品并保证利润。4. 计划出品并管理、协调主厨、厨师及其他厨房员工的工作。5. 关注竞争对手的食品、价格及质量。6. 在酒店运营之中保持HACCP各方面要求。7. 遵照行政总厨要求的任何新菜单的改动和对于新菜单、每日特供菜单、促销活动所采取的任何 工作方法。8. 紧密配合行政总厨对于当天食品数量的定购。最大限度的杜绝浪费已获得最佳的收益率。9. 具有持续性的人员培训和标准与程序的提高和改善保持关注岗位要求1.具有国际奢华品牌酒店同等职位至少一年以上工作经验优先考虑。2.擅长菜品创新和研发，精通闽菜优先考虑。3.是一个精力充沛，创新思想的人，有丰富和广泛的烹饪艺术、菜单设计和食品促销的经验。4.懂得成本核算，食物原料及食品营养知识。5.出色的组织领导能力、分析决策能力、应变能力和解决问题能力。 

• 财务总监

• 北京粤财JW万豪酒店
• 2020-03-30 12:28:48

工作职责： 加入我们并开始您的职业生涯 万豪国际的品牌组合包括 JW 万豪和万豪酒店。 万豪酒店是万豪国际集团的旗舰品牌，遍布全球 500 多个地区，正在不断推进待客的艺术，让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人，您将通过提供极佳的选择、精致的风格和精心设计的细节，帮助我们遵守这一承诺。凭借您的技能和想象力，我们将一道创新和重塑酒店业的未来。 JW 万豪是万豪国际豪华品牌组合的一部分，包括位于世界各地门户城市和特色度假胜地的 80 多间迷人酒店。JW 认为员工时刻应被摆在首位。 因为如果员工高兴，我们的客人就会身心愉悦。问题就这么简单。我们酒店提供与众不同的工作经历。在这里，您将成为社区的一部分并体会到与多元化同事团体之间真正的情谊。JW 创造了培训、发展和认可的机会；最重要的是，创造了员工能在奢华环境中真正追求热情的工作场所。殷勤地招待客人始于我们关怀员工的方式。这就是 JW Treatment™。       职位概述      发挥酒店战略财务主管的职能。该职位拥护、开发和实施全酒店战略，提供能满足或超越品牌的目标客户和酒店员工之需求和期望的产品和服务。该职位要求具备财务专业知识，以便成功实施品牌服务战略和品牌举措，同时最大限度地提高投资回报。此外，还需制订和执行与酒店和品牌业务战略相一致的业务计划，并专注于执行财务活动和实现理想的财务业绩。        求职者个人资料          教育和经验要求    • 财务会计或相关专业四年制学士学位；3 年财务会计或相关专业领域工作经验。   或者  • 财务会计或相关专业硕士学位；1 年财务会计或相关专业领域工作经验。        核心工作活动          从事战略规划与决策    • 开发提高利润的手段，包括估算成本和收益，探索新的商业机会等。  • 分析信息，预测销售额与费用，并制订年度预算计划。  • 整理相关信息，分析并监测实际销售额与预测销售额。  • 分析实际预算工资与预测工资之间的差异，以实现更高效的预算计划。  • 通过将信息或数据分解成单独的部分，识别信息的基本原理、原因或事实。  • 创造性地、切实可行地思考，以制定、执行和实施新的业务计划。  • 为酒店制订年度经营预算。  • 在预算审查期间提供分析支持，为酒店管理者确定成本节约和增效机会。  • 实施适当的系统化控制来管理业务风险。  • 确保强大的会计和运营控制环境，以保护资产并改善运营和盈利能力。  • 分析财务数据和市场趋势。  • 领导制定和实施与公司和品牌战略方向相一致的全面年度业务计划。  • 通过监控运营部门的实际和预测销售额，提供持续的分析支持。  • 生成准确的预测，使运营能够对业务变化做出反应。        领导财务团队    • 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。  • 以清晰、明确的方式，将战略目标、重点和业主优先事项传达给下属。  • 利用强大的职能领导和沟通技巧来影响执行团队、酒店战略，并领导自己的团队。  • 监督内部、外部和监管审计流程。  • 通过分配团队成员和其他部门经理受适当部门支持的明确问责制，提供优秀的领导力。  • 根据标准运作程序，与直属下属进行年度绩效评估。        预期和兑现主要利益相关者的需求    • 出席会议并与业主沟通，了解优先事项和战略重点。  • 了解并满足主要利益相关者（业主、公司、客人等）的需求。  • 向总经理和执行委员会就现有和不断演变的运营/财务问题提供咨询意见。  • 以清晰而有说服力的方式传达财务概念，这种方式应易于理解并能推动期望的行为。  • 展现对现金流和业主优先事项的理解。  • 尽力以有效的方式与业主沟通。  • 按照品牌标准运作程序和业主要求，管理酒店的营运资金和现金流。  • 促成与管理团队的评价会议，以审查信息。        制订和维护财务目标    • 确保准确记录利润和亏损。  • 监控所有适用的税项，确保其为现行应征和/或应计的税费。  • 及时提交报告，确保满足交付截止日期。  • 制订和支持实现绩效目标、预算目标和团队目标等。  • 促进运营部门的利润增长。  • 审查审计问题，确保准确性。  • 根据适用的情况，监督采购流程。        管理项目和政策    • 以报告、演示等形式生成和提供准确及时的结果。  • 根据标准运作程序，核对资产负债表以确保账户余额有适当文件的支持。  • 确保损益准确（例如，成本与收入匹配得当，成本记录在适当的账户中）。  • 确保遵守管理合同和报告要求。  • 确保符合标准和当地运作程序。  • 确保符合标准运作程序。        管理和开展人力资源活动    • 确保团队成员接受交叉培训，以支持成功的日常运作。  • 确保酒店政策得到公平一致的执行。  • 确保新员工参加部门的入职培训计划。  • 确保新员工接受适当的入职培训，以成功履行其职责。  • 制定适合的培养计划，这些计划根据个人优势、发展需求、职业愿望和能力，培养团队成员。  • 开展员工绩效评估流程。  • 酌情参与招聘活动。   万豪国际秉承机会均等、一视同仁的招聘原则，致力于建设多样化的员工队伍，营造包罗万象的企业文化。 任职资格： 同上

• Executive Sous Chef 行政副总厨

• 北京瑰丽酒店
• 2020-03-30 15:15:53

To be responsible for the proper efficiency andprofitable functioning of the kitchen outlets Ensuring that functions providedare of the highest food quality consistent with cost control and profitabilitymargins. All work is carried out in line with the hotel’s guidelines, thedepartmental business plan and Hotel corporate guidelines and service concepts.To function as aproduction manager overseeing the production of food and guest service and toassist each outlet Chef de Cuisine in the preparation of menus, which meet themarket needs. To assist with training and developing culinary employees in allareas. To co-ordinate between purchasing cost controller and the chefs de cuisine.

• DOSM市场销售总监

• 厦门宸洲洲际酒店
• 2020-03-27 11:01:46

-  具有营销、市场或相关领域的学士学位。 -Bachelor degree in marketing, marketing or related field.-  8年酒店市场销售相关工作经验或类似管理岗位经验，或与此相当的教育和工作经验结合的背景。-8 years working experience in hotel marketing or similar management position, or combination of education and working experience.

• 酒店总经理（珠海星级酒店）

• 国际豪华邮轮
• 2020-03-26 16:35:02

珠海星级筹备酒店招聘酒店总经理（GM）（1）拥有筹备酒店的工作经历，五星级酒店总经理经验优先考虑。（2）英语流利（3）需要有筹备管理及经营经验（4）其它福利待遇面谈有意向者，请投递简历，近期安排视频面试。

• 市场销售总监Director of Sales & Marketing

• 宁波象山海景皇冠假日酒店
• 2020-03-26 12:13:17

职位概述为酒店制定并实施营销战略，确保达成营收与客房销售目标，调整营销战略，实施具体行动，监控并完成各项 目标。 在皇冠假日®酒店，我们希望客人感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为 了帮助他们，我们需要您先行一步，用心服务并： ·          建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。 ·          鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并 体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。 ·          梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽 力协助宾客获得成功。 工作职责财务回报： ·          在预算内达成营收目标和员工销售目标，使利润率最大化。参与制定部门年度预算、酒店的营销计划、 经营及财务计划。 ·          拟定并执行销售计划，推动客房入住率明显上升，提高平均房价，提升业务量，增加餐饮和宴会销售。 ·          审核每月报表和销售预测报告，分析当前和潜在营销趋势，协调各种活动增加营收与市场份额，并监督 进展，确保业绩达到或优于既定营收计划。 ·          制定、开发各种特别活动和销售活动，向潜在客户推广酒店业务。参加贸易展以及全国和本地大型营销 活动，增加新业务机遇，为酒店提升营销机会。 员工团队： ·          主管日常销售活动事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给 予定期反馈，帮助解决各种员工矛盾，提升员工绩效，并对员工表现优异之处予以认可。 ·          对酒店营销部门员工进行教育、培训和激励，促使酒店营收目标得以达成。确保员工获得完成工作职责 所需的信息、市场数据以及各种工具与设备。 ·          同关键客户和外部相关人员（如：宾客、航空公司、批发商、旅行社、广告商、本地社区团体）建立联 系并保持联络，借此增加团体及会议业务量，包括客房销售、餐饮销售和宴会服务等。 宾客体验 ·          为宾客提供各种信息（如：忠实计划、本地景点、餐厅、设备信息），以提升宾客体验。 ·          安排酒店会议及业务团队活动，与其它酒店级部门进行协调，共同完成销售部门同潜在客户达成的协议 中所规定的各项服务。 ·          同有关部门交流所有相关信息，包括即将抵达的贵宾、大型团体或其他重要宾客的要求和特殊需求。 ·          主管各种营销活动，增销各种酒店服务、产品及设施。  企业责任： 发现降低营销效果和酒店整体销售情况的运营问题，同相关部门协作共同解决。 提升酒店与品牌在本地的知名度，有时可能需要作为酒店代表接受媒体采访等。 同本地社会团体的业务领导、官员和代表保持密切联系，确保酒店能经常获得高规格的曝光度。 高效推广、宣传酒店的环保与可持续发展元素，通过此类信息获得新业务机会。 同广告机构、咨询公司和其它供应商开展合作，扩大广告投资效益，确保广告体现品牌形象。 完成其它分配的任务。可能需要担任值班经理。 责任范围直接       销售总监、皇冠会务销售总监、市场传讯经理间接       无 任职要求市场营销或相关专业学士及以上学历或同等学历，4 年及以上服务业或酒店业市场营销或相关工作经验，需具备直接管理销售团队经验。需要熟知本地业务及业务趋势。

• 财务总监 Dir. of Finance

• 上海中优城市万豪酒店
• 2020-03-12 12:55:45

岗位职责1.督促酒店建立健全会计核算制度，检查会计制度的执行情况，对会计核算工作的质量进行监督。2.督促酒店建立健全财务管理制度，完善财务监督机制，检查酒店执行国家财经法律、法规、制度及遵守财经纪律情况，对财务活动的合法性进行监督。3.审核酒店拟订的年度财务预、决算方案，资金使用和调度计划，筹资、融资和投资计划，利润分配或弥补亏损方案。4.对酒店产权转变、资产核销、资产重组、对外投资、债务担保、资产抵押等重大财务活动的决策程序和实施执行情况进行监督。5.审核酒店财务报告，评价和报告其经营管理业绩。与酒店总经理一起，共同对财务报表和报告的质量负责。6.与酒店总经理联合审批规定限额范围内的公司经营性、融资性、投资性（对外、对外）支出；对酒店授权范围内的贷款担保事项负责。岗位要求1.财务管理、会计、金融相关专业；2.具有8年以上财务负责人工作经验，5年以上五星级及以上财务岗位工作经验，熟悉酒店财务管理模式；3.通晓财务、会计、金融、税务知识、掌握法律相关知识，具备基本计算机应用知识。4.熟练运用会计电算化，熟练使用ERP财务软件。5.具有一定的外部关系协调和统筹管理能力。6.良好的团队领导力、协作能力，优秀的沟通、分析能力，对企业忠诚度高。

• Director of F&B餐饮总监

• 海南莱佛士酒店
  经常在线

  经常在线
• 2020-03-11 09:01:01

POSITION PURPOSE 职位目标 Has overall responsibility for providing leadership and management for the Food & Beverage Division(F&B and Culinary) be accountable for its asset and performance – i.e., F&B revenue & profitability, Food quality, hygiene & cost, guest satisfaction, brand consistency and employee engagement.  This position is also responsible for establishing business plans which results in the long term continued growth and profitability of the division. 全面负责领导和管理餐饮板块（餐饮服务和厨房）并对资产和绩效负责，如，餐饮部的收入&盈利能力，食品质量、卫生及成本率，客人满意度，品牌一致性和员工情感投入。该职位也负责建立将导致持续增长和盈利的商业计划。 KEY ROLES & RESPONSIBILITIES 关键角色和职责·Maintain and promote Raffles’ service culture and operating standards. ·保持和促进莱佛士酒店的服务文化和操作标准·Direct all operational activities towards supporting the Hotel’s goals - Gross Operating Profit, Food quality, cost, Guest Satisfaction, Brand Consistency and Employee Engagement.·管理所有符合酒店目标的经营活动——营业总收入，食品质量，成本率，客人满意度，品牌一致性和员工情感投入·Set periodical business plan, budget, and forecast and performance reports. ·定期制定商业计划，预算，预测和业绩报告·Assist in planning of menus and designing standard recipes in order to ensure consistent quality in food production, thereby satisfying guest needs and expectations·协助菜单制定和设计标准配方以便确保在食品生产中保持始终如一的质量，而满足顾客的需求和期望。·Ensure a constantly good standard of food quality, creative presentation and profitability 确保维持食品质量标准，创新表现和利润率。·Coordinate the Division, interpretation and implementation of Raffles / hotel’s policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff.·为部门员工协调发展，阐释并执行莱佛士酒店的政策，运营程序和培训项目，手册，指南，菜单，工作安排，规则和条例·Implement Raffles’ service culture and operating standards.·执行莱佛士的服务文化和操作标准·Conduct random checks to ensure that all standards are being followed consistently in the F&B Division. ·进行随机检查确保餐饮板块始终贯彻执行所有标准·Maintain up-to-date records on Division employees’ attendance, appearance, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.·对部门员工考勤，外表，工作和休假计划，劳动力成本，工资，缺勤，营业额和惩罚措施的最新记录承担职责。·Approve the employment and termination of Division talent and employees and is responsible for on-the-job training on a regular basis.·批准部门员工的雇佣和离职，负责定期的在职培训·Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment.·协调所有部门相关的物品和设备的选择，采购，存储，盘点，维护和使用·Ensure the implementation of HACCP policies and procedures throughout the F&B Division. ·确保HACCP政策和程序在整个餐饮部的实施·Handle all guest complaints in the food and beverage division·处理整个餐饮板块的客人投诉·Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.·按照餐饮部所有相关项目的申请目的，库存，成本控制程序和预测，根据质量，服务，和成本维持当前的价格和选择供应商·Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas.·使部门紧密配合当地，州和政府组织维护最高环境卫生和清洁标准·Develop new and special promotions that will improve guest satisfaction under the guidelines of the Raffles’ standards operating procedures.·在莱佛士标准运营程序指导方针下开发新的和特别的将提高客人满意度的促销活动·Develop and maintain effective communications between all operating departments.·与所有运作部门保持有效沟通·Conduct daily Division Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.·召开每日的部门例会讨论在店和即将到店的重要客人，餐饮部收入更新，经营挑战和改进方法·Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness·与所有部门良好的工作关系，培养和促进一种有利于提高员工士气和工作效率的合作和协调的工作氛围·Ensure that all F&B outlets update Guest Preference database on a regular basis ·确保所有餐厅定期更新客人喜好数据库·Coordinate promotional plan with Public Relation as well as menu cycles.·与公共关系协调促销计划，协商菜单周期·Develop high performing F&B management team to take on the next role. Growing managers within Raffles ·培养和发展高素质的餐饮板块管理团队，在莱佛士酒店内部培养越来越多的管理者·Respond properly in any hotel emergency or safety situation.·对酒店紧急情况或安全状况做出适当回应 PERSONAL ATTRIBUTES 个人品质·Solid business / financial acumen with good understanding of luxury hotel operations·扎实的商业/金融头脑和对奢华酒店运营的良好理解·Act as a role model in delivering elegant and understated service with sophistication·作为一个成熟的提供高雅而低调服务的典范·Demonstrate leadership qualities to build strong employee engagement·发挥领导力，建立良好的员工情感投入·Strong interpersonal skills and attention to detail·优秀的人际交往能力，注重细节·Good communicator with fluency in English.  Ability to communicate in a Mandarin, where the hotel operates  is desirable·流利地使用英语进行沟通。能够使用普通话交流更佳。·Proven organizational skills, able to set and meet deadlines with quality results.·行之有效的组织能力，能够在规定期限内高质量地完成工作·Good understanding of budgeting, forecasting, expenses and payroll control·对预算，预测，费用和工资控制有良好的理解·Executive presence – self assured exuding quiet confidence and humility·自信和谦恭 QUALIFICATIONS 任职资格·Degree from a reputable hotel school preferred.·著名酒店管理学校毕业优先 EXPERIENCE 工作经验·Minimum 5-7 years of experience in managing culinary operations and 2-3 years on F&B or F&B Division in a luxury hotel gained from working in key cities / resorts destinations globally.·至少5-7年全球主要城市和度假村奢华酒店厨房运作及2-3年餐饮板块管理经验

• Director of Rooms房务总监

• 海南莱佛士酒店
  经常在线

  经常在线
• 2020-03-11 09:01:06

POSITION PURPOSE 职位目标 Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.房务总监负责确保房务部部所有同事都按照服务标准与程序为客人提供最优质的服务。并通过持续地关注与指导，确保酒店的战略方针及远景规划在房务部的工作范围内得以实现。同时，房务总监也将根据需求为酒店整体的运营策略提供资源和协助。 KEY ROLES & RESPONSIBILITIES 关键角色和职责Manage the Daily Rooms Operations管理房务部日常运营·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s).与各部门经理（前厅部、管家部、客房部、水疗和康乐部、工程部）及第一线人才传达管理战略及任务，并带领整个房务部团队达到目标。·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction.管理房务部所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.与收益管理和销售团队协作，最大化酒店入住率、收入和利润。·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well.每日梳理客人预抵及在店客人信息，与本部门及其他部门如餐饮部、市场销售部等分享；安排前厅部经理、首席管家或行政管家检查跟进客人的要求是否得到落实；并亲自对重要客人的房间进行日常检查。·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers.进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan.管理和控制运营设备及物资储存数量的盘点，进行计划性采购。·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed.参与每周的视察确保各项设施的运行状态与定期维护计划相符合，并管理好固定资产。·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues.坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。·Verifies that all information requested by the local police authorities are adhered to and prepared accurately.确保由当地执法部门所要求的全部事项都被严格遵守并实行。·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%.确保《食品安全与卫生标准》和所有信息安全标准在房务部被百分之百的执行。 Provide Guests’ Experience that Exceed Guests’ Expectations为客人带来超越期待的入住体验·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them.系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注；经常性的拜访长住客和常客，与客人建立良好的关系。·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team.寻求各个渠道上关于客人满意度的反馈，并根据我们的使命宣言和人才赋权的理念来解决问题，并在之后对客人提出的意见或表扬及时与团队成员进行案例分享。·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery.系统化内部沟通渠道，以确保客人需求被准确并高效地满足。·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience.充分利用各类酒店管理系统和软件进行大数据分析以改进提高宾客体验。·Sets short term and long term measurable objectives to continually improve service levels.为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services.有效督导管理房务部人员及培训以确保客人得到最快捷、满意的服务。·Liaison between all sub-departments and rest of hotel effective for guest experience.在房务部与酒店其他部门之间有效的沟通来提高宾客体验。·Focuses on the stay experience for ALL members.致力于提升雅高会员的入住体验。 Management and leadership of the Front Office Team管理及领导房务部团队 ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR.确保房务部门完成并协助酒店完成经营毛利润、宾客体验质量，卫生审计, 员工满意度和企业社会责任目标值。·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction.指引并激励房务团队，与团队建立实时的沟通，并且对人才满意度负责。·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting.通过协作与授权相结合的领导方式，与定期召开部门会议的方法相结合，确保房务部保持始终如一的服务质量。·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.在保证服务质量的同时，通过对各分部门排班的管控以达到效率最大化的目的。·Drafts and evaluate work flows to improve and optimize organization.对工作流程进行制定和评估以达到优化提升的目的。·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations.招聘、任命和培训出一个可胜任且有信心超越客人期待的房务部团队。·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials.为团队中的高潜力人才创建职业发展规划。·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles.以辅导的方式，通过绩效评估系统来认知和发展人才。·Carry out disciplinary actions in line with hotel procedures.按照酒店规章制度对不合适的行为采取相应措施。 Involvement as a Member of the Executive Committee酒店行政委员会职能·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.参与策略计划、市场计划，预算和目标计划的准备、实施和推进，确保持续的最佳的客户满意度、销售潜力和利润。·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss.参与收入预算和人员预算的制定，关注收入并对部门损益负责。·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed.关注酒店行业目前和将来的发展趋势、应用实践和系统使用，确保既定的竞争计划的实施。·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices.通过参与收益管理相关会议，以及支持并执行收益管理战略规划及策略，以达到客房收入最大化的目的。·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts.参与月度财务相关会议，关注账目信息，以确保所有财务制度在部门内被严格执行。·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。·Ensure cleanliness and appearance of all guest related areas.确保所有对客区域的清洁和外观符合品牌标准。·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises.与卫生经理协调安排房务部月度卫生检查，收集缺陷报告并提交行动计划，以确保食品卫生安全标准被严格地执行和落实。·Ensures clear communications with all other department heads.确保与酒店各部门经理/总监之间的沟通顺畅。·Participate in hotel’s Executive on Duty program (if needed).参与酒店的行政值班（如需）。 PERSONAL ATTRIBUTES 个人品质·Strong organizational & leadership skills优秀的组织能力和领导能力·Analytical skills a must combined with creativity and initiative结合了创造性和主动性的分析能力·Excellent interpersonal & communication skills优秀的人际关系和沟通能力·Highly organized, quality and results oriented person极具计划性，并以质量和结果为导向·A passion for perfection追求完美·Service oriented with an eye for details以服务为导向的敏锐洞察力·Confidently able to resolve problems and make decisions自信的解决问题与决策的能力·Good presentation and influencing skills优秀的表达和影响力·Adaptable and flexible and able to embrace and respond to change effectively适应性强，灵活并能有效地接受和应对变化·Effective management style, hands-on and approachable有效的管理风格，亲力亲为，平易近人·Proven effective development of others, great motivator善于发展他人及卓越的激励能力 QUALIFICATIONS 任职资格·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.酒店管理或相关专业的本科或专科学历，并在国际奢华酒店管理方面进行过良好的培训和教育·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand在知名国际酒店内从事至少五年前厅/客房管理岗位或至少三年房务部类似岗位的经验·Bilingual in Mandarin and English优秀的中英文听说读写能力·PMS & Office software knowledge熟悉并掌握Opera酒店管理系统及各类办公软件·Budgeting and P&L experiences熟悉预算制定和管控损益·Understanding of Revenue Management processes了解收益管理·How to manage guest experience, understands and can use reporting RPS, etc.了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析

• 餐饮总监

• 万达酒店管理及度假村
• 2020-03-05 17:27:01

工作地点 Working place ：中国 China职位要求 Job Description：1、大专及以上院校毕业；     Graduated from college or above;2、具有良好英文听说读写能力；     Good English listening, speaking, reading, and writing skills;3、认同企业文化，身体健康，品行端正，具有良好的学习能力、沟      通能力及团队合作精神，有良好的职业道德、诚信背景及较强的      事业心和责任感；      Affirming corporate culture, good health, proper behavior, good      learning ability, communication skills and teamwork spirits,      good professional ethics, honest background and strong sense      of professionalism and responsibility;4、8年高端外资品牌酒店从业经验，担任餐饮总监2年以上工作经      历；      Minimum 8 years of experience in high-end foreign-owned      brand hotels, and more than 2 years of experience as a Director      of Food & Beverage;5、 熟悉中、西餐食品制作及酒水相关专业知识, 了解餐饮及厨房的      运作；      Familiar with Chinese and western food production and wine      related expertise, understand the operation of catering and      kitchen;

• Director of Food and Beverage

• 万豪国际酒店集团
• 2020-02-13 10:26:47

***This is a master requisition for Director of Food and Beverage.Candidate will be assigned by actual vacancy throughout Greater China properties.If you are interested in DOFB position with Marriott International, please send CV to ' sophia.jiang@marriott.com'.

• 餐饮部总监

• 徐州苏宁凯悦酒店
• 2020-01-22 15:11:20

确保酒店所有的乃至最细小的品牌标准都要被贯彻执行并在适用的地方有选择地执行品牌标准。Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.监督所有营运情况，尤其在旺季期间，并和各个部门经理一起调整需要改动的地方。Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.确保贯彻执行所有凯悦温情和餐饮经典20条的标准。Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.对于客户调查的结果作出反馈并确保落实相应的改善措施。Provides feedback on the results of the Consumer Audit and ensures that the relevant changes are implemented.以支持和灵活的态度与其他管理层成员紧密合作，着眼于整个酒店的成功和酒店客人的满意度。Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.确保所有员工要对季节性产品和市场上的新产品有最新的任何和了解。Ensures that all employees are up to date with the availability of seasonal and new products on the market.在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.

• 行政副经理 Executive Assistant Manager

• 上海申江资产经营管理有限公司外滩英迪格酒店分公司
• 2020-01-07 09:11:51

· 与酒店外的客人和个人进行交际，包括，但不仅限于现有和可能性的客户，公司代表，社团领导，政府官员，旅游业代表，供应商，竞争对手以及所在地的社区其他成员。· 协助战略方案，营销计划，预算和目标计划的制定与实施, 从而使酒店持续不断的获得最高的顾客满意度，最多的销售机会和最大的利润率。·  按照公司的标准提供服务质量与用品，确保最高的顾客满意度。·  协助监测目前和未来酒店业的趋势、经营和系统，并在此指导下，确定和保证有竞争力的计划的实施。·  参与每周的视查工作，通过执行酒店全面的预防性计划以及在指导下周密的计划和管理装饰装璜和设备，从而确保酒店的硬件设施处于正常运营状态。·  确保应急程序的执行，务必保障客人和员工的安全。·  确定未来可能性的部门领导以及参加发展培训计划的人员。·  制定并保持有效的内部交流和会议制度，以确保最大程度的团队协作和最高的生产力。·  同员工建立并保持良好的关系，包括同所有员工进行交流沟通。·   在总经理缺席时，承担必要的责任。·    使总经理了解在其缺席期间所发生的任何预料之外的事件。·    必要时通过亲身参与所有潜在市场的各项活动来协助销售酒店。 技能要求·   具有充沛的精力和实现目标的的热情。·   拥有带领团队实现目标的领导技能。·   具有在竞争的环境中的管理能力。·   具有管理复杂关系的能力。·   拥有创造最佳成绩的热情。·   与酒店外的客人和个人进行交际，包括，但不仅限于现有和可能性的客户，公司代表，社团领导，政府官员，旅游业代表，供应商，竞争对手以及所在地的社区其他成员。·   协助战略方案，营销计划，预算和目标计划的制定与实施, 从而使酒店持续不断的获得最高的顾客满意度，最多的销售机会和最大的利润率。·   按照公司的标准提供服务质量与用品，确保最高的顾客满意度。·  通过监督酒店的部门领导来管理所有酒店员工的职责。·   协助监测目前和未来酒店业的趋势、经营和系统，并在此指导下，确定和保证有竞争力的计划的实施。·   参与每周的视查工作，通过执行酒店全面的预防性计划以及在指导下周密的计划和管理装饰装璜和设备，从而确保酒店的硬件设施处于正常运营状态。·   确保应急程序的执行，务必保障客人和员工的安全。

• 酒店总经理

• 德洋国际酒店管理有限公司
• 2020-01-14 14:46:47

1、35周岁以上，大专或以上酒店专业学历，或相关管理经验8年以上，或在知名五星级酒店全面负责经营工作经验5年以上；2、具备成熟的酒店、餐饮筹建、管理经验或成功案例；3、熟悉酒店、酒楼的各种业态，包括中西餐、客房、KTV、宴会运营管理等综合业态；4、在珠三角有相关的营销资源者优先考虑；5、工作地点：深圳或珠三角其他地区；6、合则约见，薪酬面议。