• Director of Rooms房务总监

• 海南莱佛士酒店
  经常在线

  经常在线
• 2020-02-21 09:04:18

POSITION PURPOSE 职位目标 Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.房务总监负责确保房务部部所有同事都按照服务标准与程序为客人提供最优质的服务。并通过持续地关注与指导，确保酒店的战略方针及远景规划在房务部的工作范围内得以实现。同时，房务总监也将根据需求为酒店整体的运营策略提供资源和协助。 KEY ROLES & RESPONSIBILITIES 关键角色和职责Manage the Daily Rooms Operations管理房务部日常运营·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s).与各部门经理（前厅部、管家部、客房部、水疗和康乐部、工程部）及第一线人才传达管理战略及任务，并带领整个房务部团队达到目标。·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction.管理房务部所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.与收益管理和销售团队协作，最大化酒店入住率、收入和利润。·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well.每日梳理客人预抵及在店客人信息，与本部门及其他部门如餐饮部、市场销售部等分享；安排前厅部经理、首席管家或行政管家检查跟进客人的要求是否得到落实；并亲自对重要客人的房间进行日常检查。·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers.进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan.管理和控制运营设备及物资储存数量的盘点，进行计划性采购。·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed.参与每周的视察确保各项设施的运行状态与定期维护计划相符合，并管理好固定资产。·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues.坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。·Verifies that all information requested by the local police authorities are adhered to and prepared accurately.确保由当地执法部门所要求的全部事项都被严格遵守并实行。·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%.确保《食品安全与卫生标准》和所有信息安全标准在房务部被百分之百的执行。 Provide Guests’ Experience that Exceed Guests’ Expectations为客人带来超越期待的入住体验·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them.系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注；经常性的拜访长住客和常客，与客人建立良好的关系。·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team.寻求各个渠道上关于客人满意度的反馈，并根据我们的使命宣言和人才赋权的理念来解决问题，并在之后对客人提出的意见或表扬及时与团队成员进行案例分享。·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery.系统化内部沟通渠道，以确保客人需求被准确并高效地满足。·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience.充分利用各类酒店管理系统和软件进行大数据分析以改进提高宾客体验。·Sets short term and long term measurable objectives to continually improve service levels.为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services.有效督导管理房务部人员及培训以确保客人得到最快捷、满意的服务。·Liaison between all sub-departments and rest of hotel effective for guest experience.在房务部与酒店其他部门之间有效的沟通来提高宾客体验。·Focuses on the stay experience for ALL members.致力于提升雅高会员的入住体验。 Management and leadership of the Front Office Team管理及领导房务部团队 ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR.确保房务部门完成并协助酒店完成经营毛利润、宾客体验质量，卫生审计, 员工满意度和企业社会责任目标值。·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction.指引并激励房务团队，与团队建立实时的沟通，并且对人才满意度负责。·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting.通过协作与授权相结合的领导方式，与定期召开部门会议的方法相结合，确保房务部保持始终如一的服务质量。·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.在保证服务质量的同时，通过对各分部门排班的管控以达到效率最大化的目的。·Drafts and evaluate work flows to improve and optimize organization.对工作流程进行制定和评估以达到优化提升的目的。·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations.招聘、任命和培训出一个可胜任且有信心超越客人期待的房务部团队。·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials.为团队中的高潜力人才创建职业发展规划。·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles.以辅导的方式，通过绩效评估系统来认知和发展人才。·Carry out disciplinary actions in line with hotel procedures.按照酒店规章制度对不合适的行为采取相应措施。 Involvement as a Member of the Executive Committee酒店行政委员会职能·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.参与策略计划、市场计划，预算和目标计划的准备、实施和推进，确保持续的最佳的客户满意度、销售潜力和利润。·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss.参与收入预算和人员预算的制定，关注收入并对部门损益负责。·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed.关注酒店行业目前和将来的发展趋势、应用实践和系统使用，确保既定的竞争计划的实施。·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices.通过参与收益管理相关会议，以及支持并执行收益管理战略规划及策略，以达到客房收入最大化的目的。·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts.参与月度财务相关会议，关注账目信息，以确保所有财务制度在部门内被严格执行。·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。·Ensure cleanliness and appearance of all guest related areas.确保所有对客区域的清洁和外观符合品牌标准。·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises.与卫生经理协调安排房务部月度卫生检查，收集缺陷报告并提交行动计划，以确保食品卫生安全标准被严格地执行和落实。·Ensures clear communications with all other department heads.确保与酒店各部门经理/总监之间的沟通顺畅。·Participate in hotel’s Executive on Duty program (if needed).参与酒店的行政值班（如需）。 PERSONAL ATTRIBUTES 个人品质·Strong organizational & leadership skills优秀的组织能力和领导能力·Analytical skills a must combined with creativity and initiative结合了创造性和主动性的分析能力·Excellent interpersonal & communication skills优秀的人际关系和沟通能力·Highly organized, quality and results oriented person极具计划性，并以质量和结果为导向·A passion for perfection追求完美·Service oriented with an eye for details以服务为导向的敏锐洞察力·Confidently able to resolve problems and make decisions自信的解决问题与决策的能力·Good presentation and influencing skills优秀的表达和影响力·Adaptable and flexible and able to embrace and respond to change effectively适应性强，灵活并能有效地接受和应对变化·Effective management style, hands-on and approachable有效的管理风格，亲力亲为，平易近人·Proven effective development of others, great motivator善于发展他人及卓越的激励能力 QUALIFICATIONS 任职资格·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.酒店管理或相关专业的本科或专科学历，并在国际奢华酒店管理方面进行过良好的培训和教育·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand在知名国际酒店内从事至少五年前厅/客房管理岗位或至少三年房务部类似岗位的经验·Bilingual in Mandarin and English优秀的中英文听说读写能力·PMS & Office software knowledge熟悉并掌握Opera酒店管理系统及各类办公软件·Budgeting and P&L experiences熟悉预算制定和管控损益·Understanding of Revenue Management processes了解收益管理·How to manage guest experience, understands and can use reporting RPS, etc.了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析

• 人力资源总监-佛山东平保利洲际酒店

• 洲际酒店集团大中华区
  最佳雇主

  最佳雇主
• 2020-02-21 09:05:34

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。6.筹备经验者优先

• 人力资源总监-天津于家堡洲际酒店及行政公寓

• 洲际酒店集团大中华区
  最佳雇主

  最佳雇主
• 2020-02-21 09:05:34

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。

• 人力资源总监-深圳龙岗珠江皇冠假日酒店

• 洲际酒店集团大中华区
  最佳雇主

  最佳雇主
• 2020-02-21 09:05:34

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。6.活力有创意，擅长雇主品牌维护及宣传

• 房务部总监 Director of Rooms

• 三亚太阳湾柏悦酒店
• 2020-02-20 09:59:15

You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms in the luxury hotel brand. Good problem solving, administrative and interpersonal skills are a must.

• 中厨行政总厨 Chinese Executive Chef

• 成都国际非遗博览园缇沃丽酒店
• 2020-02-20 15:26:10

1. 国际联号高端酒店厨房管理经验2年以上；2. 熟悉成都餐饮市场；3. 有项目筹备经验；4. 名师或知名餐饮品牌工作经验、获过省级以上餐饮比赛奖项者优先；

• 人力资源总监-张家口崇礼富龙假日度假酒店

• 洲际酒店集团大中华区
  最佳雇主

  最佳雇主
• 2020-02-21 09:05:34

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。

• Director of Events 会议销售总监

• 上海佘山世茂洲际酒店
• 2020-02-21 13:43:16

Duties and ResponsibilitiesFINANCIAL RETURNS·     Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise guest satisfaction·     Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities·     Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest experience·     Contribute actively to the compilation of annual business plan and strategic sales & marketing plans·     Conduct and/or assist the sales team with customer negotiations·     Ensure timely delivery of Master Invoice to customers and help with facilitating payment·     Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue·     Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelinesPEOPLE·     Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members·     Provide effective leadership to events teams, including the ability to direct activities according to the relevant detailed SOPs·     Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities·     Communicate to his/her superior any issues encountered and other relevant information·     Organise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties·     Conduct periodic formal reviews with the Events Team on their targets and goals·     Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team·     Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies·     Act as escalation point for clients and members of Events Team and provide resolution to issuesGUEST EXPERIENCE·     Process customer inquiries in accordance to specified service standards·     Develop and deliver relevant documentation to the customer (e.g. loyalty programmes, area attractions, restaurants, facility information)·     Assign appropriate designated Event personnel based on the event requirement·     In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity·     Ensure the team meets with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing·     Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience·     Analyse and action against client satisfaction surveys to improve services and identify further business opportunitiesRESPONSIBLE BUSINESS·     Develop awareness and reputation of the hotel and the brand in the local community·     Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment Perform other duties as assigned.aCCOUNTABILITYThis is a senior level position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities. May manage professional level and administrative Events team members.Performance of this role should be measured by the following key metrics:·     Key Performance Objectives set annually (as per IHG policy)·     Process compliance as the indicated compliance in the Standard Operating Procedures·     Lead Handover Quality·     Other Events KPIs·     Repeat sale or upselling revenue·     Customer feedback/satisfaction

• 行政副总厨

• 海南南燕湾斯攀瓦酒店
• 2020-02-21 11:52:24

岗位职责1.监督中厨房、宴会厨房及职工厨房员工的工作，控制所有设施及成本，增加餐饮部的利润。2.负责所有中餐的准备、烹饪及装饰工作，以达到最高的质量标准。3.检查存货及成品。4.检查所有食品的准备情况。5.清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。6.研究当地餐饮市场，极积开创新菜。7.协助行政总厨管理厨房团队。岗位要求1.同岗位工作经验5年以上2.有丰富的技术及行政经验，协助高质量的工作并保证高质量的成果。3.懂得成本核算，食物原料及食品营养知识。4.身体健康，精力充沛。

• DOE工程部总监

• 天津京蓟圣光万豪酒店
• 2020-02-21 11:51:47

岗位职责1.制定工程部的组织机构和管理运行模式，使其操作快捷合理。2.总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划.3.负责工程部的节支运行、跟踪，控制水、电、油、等的消耗并严格控制维修费用。4.根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。5.负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。6.审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训。岗位要求1.大专以上文化程度；3年以上同岗位工作经验。有一定外语水平，能借助工具书阅读有关专业文献。2.必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。3.能充分领会总经理的经营意图，正确处理上下级之间、部门之间的关系，并能组织指挥工程部各项工作计划的实施，确保工程部的正常运转。4.有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。5.身体健康，精力充沛。

• 餐饮总监 Director of Food & Beverage

• 南昌融创铂尔曼酒店
• 2020-02-21 13:11:15

岗位职责1.全面负责处理餐饮部总体事务，和部门全体员工共同努力及时完成酒店所确定的各项餐饮目标。2.制定餐饮部管理目标和经营方针，监督贯彻执行市场推广计划，提高酒店餐饮收入。3.建立健全食品安全管理系统，全面对出品和食品酒水成本进行管控。4.和各部门保持良好沟通，制定季节性产品的相关计划。5.定期巡视公众场所及部门的工作情况，检查服务态度和服务质量，及时发现问题并解决问题。6.培养并留任人才，提高酒店的餐饮服务质量和员工素质。7.保持良好的政府关系，树立良好的企业形象，并及时接待重要贵宾。岗位要求1.掌握餐饮管理基本理论，熟悉烹饪、酒水、成本核算、预算控制、市场调研，制订价格等专业知识和餐饮服务接待礼仪。2.熟悉外事纪律，旅游法规，食品卫生法以及国家有关价格政策。3.了解市场营销、服务心理学以及营养卫生知识和国内外各地区各民族的风俗习惯和口味特点。4.有指挥控制和组织实施本部门工作、全面完成预算管理目标和成本核算经济分析的能力。5.有与其它部门协调工作、坚持以市场为导向，以成本为中心，参与市场竞争，扩大营收、提高质量、创新品种、控制成本、增创效益、领导组织接待各种大型宴会与会议的能力。6.有较好的语言表达能力。7.爱护和关心员工，有激励和调动员工积极性的能力。

• Director of Finance (Suzhou) 酒店财务总监 （苏州）

• Wyndham Hotels & Resorts 温德姆酒店集团
• 2020-02-21 09:46:13

POSITION SUMMARY:Responsible for the supervision of all members of the Accounting Department; Providing functional guidance to Executive Committee and Department Heads; Interacting with hotel’s legal counsel, insurance companies, tax consultants, auditors, commercial and government banks to effectively control the assets of the business and to provide business support.ABILITIES / KEY COMPETENCIES / SKILLS:·  Good Communication skills.·  Proficient in the use of Microsoft Office.·  Problem solving, reasoning, motivating, organizational and training abilities.·  Good Communication and writing skills.·  Strong Leadership skills in managing teams.·  Ability to manage complex relationships.·  Fluent in English.EDUCATION / CERTIFICATES / EXPERIENCE:·  Bachelor’s degree in Accounting, Finance or related field.  CPA preferred.·  4-8 years in hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience.·  Professional accounting certifications may requested by local laws and regulations.

• Director of Sales 销售总监

• 金鹰世界酒店G•HOTEL
• 2020-02-21 09:14:27

工作描述Job Description1.    完成酒店客房方面的销售目标。Responsible in achieving room and catering sales target objectives of the hotel2.    就培训，销售计划的实施监督高级销售经理，销售经理，销售主任及协调员的工作Overseas day to day sales efforts of Senior Sales Manager, Sales Managers, Account Executives and Coordinators, with specific responsibilities for directing sales, training and implementing action plans set forth in the Marketing plan.3.    通过保持与市场及国内外客户的联系来进一步提高酒店的知名度。Represents and promotes the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management.4.    制定和完成部门预期目标。Maintain departmental goals.5.    负责制定和实施提高部门运作效率和对客服务质量的策略。Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests.任职资格 Qualification1.    熟知销售系统并具有良好的沟通能力Fully versed in Sales System with high level of interpersonal skills;2.    卓越的领导能力，善于管理并激励员工Excellent Leadership skills with ability to motivate and coach staff;3.    了解，旅游产业和宴会销售; 对市场走势具有一定的分析和见解Knowledge in Corporate, Travel Industry and Catering Sales; Ability and understanding of the market trends;4.    妥善处理及回复客人需求Able to handle guest request and feedback in a professional manner;5.    具有分析员工不同需要为其制订有效培训计划的能力Ability to conduct training needs analysis for the department, and prepare effective training plans;6.    良好的交流沟通能力, 良好的团队合作精神Good interpersonal and communication skills, Team Player7.    具有至少3年国际连锁酒店的相关经验Minimum 3 years of experience in similar capacity with international chain hotels

• 总工程师

• 九寨鲁能希尔顿度假酒店
• 2020-02-21 13:20:28

岗位职责1.制定工程部的组织机构和管理运行模式，使其操作快捷合理。2.总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划.3.负责工程部的节支运行、跟踪，控制水、电、油、等的消耗并严格控制维修费用。4.根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。5.负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。6.审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训。岗位要求1.大专以上文化程度；5年以上同岗位工作经验。有一定外语水平，能借助工具书阅读有关专业文献。2.必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。3.能充分领会总经理的经营意图，正确处理上下级之间、部门之间的关系，并能组织指挥工程部各项工作计划的实施，确保工程部的正常运转。4.有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。5.身体健康，精力充沛。

• Human Resources Director人力资源总监

• 昆山皇冠假日酒店
• 2020-02-21 11:39:34

FINANCIAL RETURNS: ·Assist in the creation of and work within the established Human Resources department budget. ·Monitor staffing and labour standards to manage costs.· Mitigate financial risks associated with employee relations issues.·Identify and analyse local compensation and benefits practices to ensure financial competitiveness.财务回报：·协助制定人力资源部的预算，并督促部门依据预算开展工作。· 监管员工编制与人力配置标准以管理成本。·降低因雇佣关系引起的财务风险。· 识别和分析本地薪资福利水平，确保酒店提供的待遇具有同业竞争力。PEOPLE: ·Create programmes to foster teamwork and a positive work environment for all team members (example: all team meetings, team member recognition and celebration events, social committees, health fairs, etc.). ·Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programmes, to foster productivity and enhance performance.·Conduct new team member orientation by providing information on hotel or company standards, policies, procedures and team member benefit programmes.·Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes. ·Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.员工团队：· 推出各种有利于团队协作的活动，为全体员工营造积极的工作氛围（如：全体员工会议、团队成员认可与庆祝活动、社团、健康活动等）。·为酒店领导层和员工提供各类教育与培训，包括绩效管理流程、递进式惩戒规程和相关计划等，从而提高工作效率和提升绩效。· 为新员工提供入职培训，让新员工了解酒店或公司的标准、政策规定、流程和员工福利待遇等信息。·确保在招聘和甄选流程中随时遵守酒店或公司的聘用标准和政府法规。· 计划和分配人力资源部员工的工作。根据酒店或公司的规定和政策，对员工工资、工作规程或其它与人力资源相关的事务提出建议或初拟方案。Bachelor’s degree / higher education qualification / equivalent plus 4 years of related experience in Human Resources. Some supervisory experience also preferred. Professional HR designation preferred. Ability to maintain confidentiality to the extent possible in all Human Resources-related matters. Must speak local language(s). Other languages preferred.人力资源专业学士及以上学历或同等资历，4 年相关工作经验。具有管理经验者优先考虑。具有专业人力资源职称者优先考虑。需对所有人力资源事务进行保密。必须掌握本地语言。能同时使用其它语言者优先。

• Director of Human Resources 人力资源总监

• Wyndham Hotels & Resorts 温德姆酒店集团
• 2020-02-21 09:46:13

岗位职责/职位描述Position SummaryResponsible establish and implement HR strategy to support hotel operations andimprove hotel business performance. Fully in charge of the Human Resources Department.Responsibilities- Leading the establishment of Human Resources Policies and monitor the implementation in hotel. Make sure the hotel policy is followed the local government employment regulations and labor law.- Provide a professional advice to General Manager and Executive Committee about HR strategy and policy.  - Choose the right recruitment channel and monitor the recruitment process to select the right associate according on the requirement of operation and market situation including internship.- Establish and maintain a competitive salary and benefits systems.- Conduct interview on Department Head Level.- Establish, implement and develop the Talent Development program to keep the key person and reduce the turnover rate.- Establish competitive Compensation and Benefits strategy.- Establish and implement Associate Recognition programs.- Establish and implement Associate Communication programs.- Improve associate satisfaction and conduct the annual Associate Opinion Survey (AOS)- Implement an effective Performance Management Process (PMP) in line with corporate guidelines.- Provide and maintain a health and safety working environment to avoid and reduce the workplace injury.- Implement and develop the culture as “Count On Me!” within hotel.- Maintain and develop Human Resources P&Ps, Hotel Job Descriptions, Hotel Organization Chart etc. to ensure they are matching the updated laws and regulation and hotel situations.- Monitor Training Department to design, implement and review training programs to meet specific department needs.- Implement and maintain Human Resources Department training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and.- Conduct interview skills training and labor law and regulations training to ensure all department heads have the necessary knowledge about HR to perform their job more effectively.- Conduct Human Resources Department development and performance reviews, identifying key person for further development and structured career path.- Guide and supervise the staff’s performance in HR department.Participate in the preparation of the Strategic Business and Operating Plans.- Prepare Hotel Manning with all department heads.- Prepare HR budget with Director of Finance and General Manager.- Participate in local HR Committee to get the updated information about local talent market and employment regulations.- Represent the hotel to solve the labor dispute, arbitration and litigation.- Complete the other tasks and jobs which assigned by General Manager.Abilities / Key Competencies / Skills- Good communication skills both English and Chinese.- Familiar with Local Labor and Employment Regulations.- Proficient in the use of Microsoft Office.- Problem solving, analytic, reasoning, motivating, organizational and training abilities.- Good writing and training skills.- Strong Leadership skills in managing teams.- Ability to manage complex relationships.Education / Certificates / Experience- Bachelor’s degree in Human Resources / Tourism Management or other related subjects.- 5 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience, especially with pre-opening experience.

• 人力资源副总监-大连体育中心皇冠假日酒店

• 洲际酒店集团大中华区
  最佳雇主

  最佳雇主
• 2020-02-21 09:05:34

岗位职责1.负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。2.负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。3.负责酒店高层管理人事的招聘和储备人才库的建设。4.执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。5.组织编制工资、人事、考勤、考核等报表。6.制定和完善酒店组织架构、薪酬体系、绩效管理体系。岗位要求1.大专以上学历，有相同岗位工作经验8年以上。2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。3.熟知国家、地区劳动法律法规及相关政策。4.具备英语听说读写能力。5.管理类专业，接受过系统的人力资源管理理论培训。

• Chief Engineer 总工程师

• 弥勒美憬阁酒店
• 2020-02-21 12:37:26

KEY RESPONSIBILITIES主要职责Manage the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner and ensure the efficient and safe operation of all plant and equipment.有效地管理酒店的建筑，室外地面和设施的维护保养，并确保所有设备有效安全的运转。1.Organizes and administers the Engineering Department, ensuring that effective work control and productivity are maintained, whilst using every means to increase productivity and reduce costs. Periodically assists in the reviewing of the manning figures, keeping a balance between under- and over-staffing so that all team members are fully occupied during their hours on duty, whilst balancing the need for overtime and the use of outside contractors accordingly.组织和管理工程部，确保有效的工作控制和保持高效率，用各种办法提高效率和降低费用。定期检查人员编制，保持适当的编制以便所有员工在工作时间内满负荷工作，同时平衡员工的加班和相应的使用外部承包商。2.Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are at all times in first-class condition throughout. Identifies and arranges for all work necessary to maintain a high standard whether mechanical, electrical or civil, to be completed in good time.指导和监督实施有效的重大问题报告制度以及日常的维保工作，确保建筑物、设施和周边环境一直处在非常好的状态。在适当的时间安排对机械、电气和装饰维保，使它们处于良好的工作状态。3.Ensures that a full preventative maintenance schedule exists for every item of mechanical and electrical plant or equipment, including that of other departments such as laundry, kitchen, swimming etc. As well as major plant such as lifts, chillers, boilers, cooling towers, air handling units and fans, pumps, automatic control systems, etc. Incorporates these schedules into the development of a comprehensive preventative maintenance scheme; directs and supervises the work of his team members and outside contractors in its continuous implementation.确保每个设备有完整的计划维保时间，包括其他部门如洗衣房，厨房，游泳池等。还包括电梯、制冷机、锅炉、冷却塔、风柜和风扇、泵、自控系统等，把这些维保计划综合为完整的维保计划。4.Ensures that all items of plant and equipment are operated in a safe and efficient manner, during the periods required and in accordance with sound engineering practices. Closely monitors the effects of servicing and maintenance on their condition wherever possible. Ensuring that all records of maintenance and testing are kept.确保设备的所有部件安全有效的运行。如有可能，密切关注维保的效果。确保维修和试运转的记录。5.The Chief Engineer is responsible for negotiating terms and conditions for all manufacturers /agents and service contracts with the assistance of the Controller. The Chief Engineer is responsible for budgeting and financial planning for the Engineering Department. Must be aware of the hotels financial targets and have a commercial awareness of the financial plan. The Engineer is directly responsible to the Manager of the hotel, for operation of the department according to the departmental financial plan and implement savings wherever possible without detriment to safety or guest satisfaction.总工程师在财务总监的协助下负责所有维保合同的条款的洽谈；负责工程部的预算和财务计划。必须知道酒店的财务目标。直接对酒店经理负责，根据财务计划采取各项措施，在不影响客人舒适度和安全的情况下实施节能。6.Co-ordinates and supervises the work of service contractors to ensure that the terms of all such contracts for major plant and systems are fully implemented. Ensures that all outside contractors and in-house team member’s carry out their work, in accordance with and adherence to company, local and regional health and safety at work criteria.协调和监督所有承包商的工作确保按合同内规定的内容全部完成。确保外来承包商和内部员工按照公司、当地的健康和安全要求来完成工作。7.Prepares lists of spare parts and materials required for the continued correct functioning of all items of plant and equipment, ensuring that an adequate stock is maintained. Organizes and supervises Engineering Storeroom, in implementing and efficient stores/inventory control.准备设备和机房所需的备品和备件，确保充足的库存。组织和检查工程部的仓库，实施有效的库存管理。8.Assists in assessing the long-term requirements of the hotel, including overhaul/rehabilitation programs or renewal/replacement works, etc. In conjunction with the Vice President, Engineering and Real Estate Department if applicable, advises the General Manager accordingly and assists in drawing up a comprehensive 4 or 5 year capital plan. Is responsible for remaining up-to-date with the latest technology and advising management on the potential impact on the hotel.协助评估酒店长期设施需求，包括检修计划或置换工作等。和副总裁一起给总经理相应的建议并起草4或5年的大宗费用计划。负责推广使用先进的技术并建议酒店管理层这些技术对酒店潜在的影响。9.Studies and arranges for the implementation of all Health and Safety, Energy Control and Management directives.研究和布置健康和安全，能源控制和管理的措施的实施。10.Keeps up-to-date records of all test certificates/licenses such as, but not limited to, electrical tests, pressure vessels, fire systems and panels, etc. Assists the Human Resources Manager in planning all team member-training needs for Fire / Health / Safety and Security issues where applicable.保持更新的各种检查证件的记录，比如（但并不局限于）：电的测试，压力容器试验，消防系统等。协助人事部经理计划对员工防火/健康/安全方面的培训。11.Completes and provides all regular reports and statistics required by the Area/Regional VP Engineering. Maintains an efficient record/filing system as necessary.完成并提供区域副总裁所需的所有日常报表，保持有效的记录档案。12.Maintains contact with local authorities such as Fire Department, Electricity Supply Company, Water Supply Authority, City Building and Health Inspectors, etc., to ensure that all requirements are being complied with and that assistance or advice will be readily available whenever required.保持与消防部门，供电部门，供水部门，城管和防疫部门等联系，确保所有要求备案，一旦需要，并应有一些具有支持性的建议。13.Studies and periodically reviews the terms of all-utility supply contracts, etc. to determine whether these are the most advantageous that can be obtained.研究和定期检查所有维保合同的条款等以确定是否对酒店最有利。14.Holds regular meetings for Energy Conservation, Environmental issues, Fire Training (if applicable), Team member Communications and Health and Safety. Also have frequent meetings with other Department Heads to review the current performance of their equipment and in the case of the Purchasing Manager, to review the current status of all Purchase Requests and Orders to ensure that all items are being progressed as necessary.定期举行会议讨论能源节约，环保，消防培训，员工沟通和健康安全。同时和其他部门经理经常开会来回顾各部门设备的运转状况，和采购经理讨论采购单的进展以确保工程部的采购物品能及时到货。15.With the assistance of the Human Resources Manager, selects the Engineers for employment within the department. Recommends and organizes where necessary, the training and development of any member of the Department with potential for advancement, either in-house or with another hotel, or outside agency.在人事部的协助下，招聘工程部的员工。如有必要建议和组织有发展潜力的员工在酒店内部交叉培训或到其他酒店、外部机构培训。16.Makes frequent inspection tours, to check condition of building and equipment, and to monitor work progress generally.对酒店建筑、设备经常性检查，监督工作的进展情况。17..Adhere to the hotel’s security and emergency policies and procedures.坚持酒店安全制度、紧急情况处理规定和程序。18.To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.确保员工充分的理解并遵守员工手册内容。职位要求Specific Job Knowledge, Skill and Ability 工作技能技巧要求：Having specialized knowledge on water treatment, hydraulics, mechanics, chillers, air flows, H.V.A.C., L.V., electronics, sound, TV, lighting, elevators, boilers, pumps, etc.  具备有关水处理、机械、制冷机、通风、空调、弱电、音响、电视、灯光、电梯、锅炉、泵等方面的知识。To be capable for maintenance of all hotel building services including air- conditioning, ventilation, refrigeration, electrical installation, lighting system, plumbing system, boiler, laundry, kitchen, lift, fire protection, escalator, sound system, TV system, etc. 能够对酒店的设施设备进行维保，包括空调、通风、冷库、电力安装、灯光系统、泵、锅炉、洗衣房、厨房、电梯、消防、扶梯、音响系统、电视系统等。Possess knowledge of the requirements of government regulations and technical rules. 了解掌握政府的要求和技术标准。To be capable of following specifications for hotel services. 能够执行酒店服务的要求。Possess knowledge of energy conservation. 有节能方面的知识。To be capable of training the Engineering team member. 能够对工程部的员工进行培训。Required Qualifications 必要的资历要求：Should have at least 10 years experience in hotel/building services or other appropriate Engineering field. 应至少具有十年酒店的工作经验或其他有关的工程领域。Should have at least 5 years chief engineer position or assistant chief engineer position working experience in five stars hotel. 应至少具有三年以上五星级酒店总工程师职位或五年以上副总工程师职位工作经历。 Pre-opening hotel or resort hotel experience a plus. 具有筹备酒店或度假酒店工作经验更佳。

• Director of Engineering (Chongli) 酒店工程总监（崇礼）

• Wyndham Hotels & Resorts 温德姆酒店集团
• 2020-02-21 09:46:13

岗位职责1.制定工程部的组织机构和管理运行模式，使其操作快捷合理。2.总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划.3.负责工程部的节支运行、跟踪，控制水、电、油、等的消耗并严格控制维修费用。4.根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。5.负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。6.审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训。岗位要求1.大专以上文化程度；5年以上同岗位工作经验。有一定外语水平，能借助工具书阅读有关专业文献。2.必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。3.良好的协调能力，正确处理上下级之间、部门之间的关系，并能组织指挥工程部各项工作计划的实施，确保工程部的正常运转。4.有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。

• DOSM 市场销售总监

• 成都泰合索菲特大饭店
• 2020-02-21 14:07:04

熟悉市场销售部运作流程熟悉Delphi操作系统熟悉财务及信贷政策擅长英语，能够与顾客有效交流具有团队凝聚力、领导力及员工管理能力熟练掌握沟通技巧具有解决问题的能力拥有组织能力具体要求至少7年酒店业工作经验。至少2年销售总监工作经验或相同职责的工作经验。熟悉酒店业务。熟悉成都市场环境。熟悉酒店的整体运营。具备技术和管理专业知识。欢迎意愿到四川发展的同事。

• 水疗健身中心经理 Wellness Center Manager

• 长沙尼依格罗酒店 Niccolo Changsha
• 2020-02-20 09:56:47

职位描述 Jobdescription1.管理健身中心，游泳池及水疗中心,以确保舒适,设备和人员足以让所有操作达到酒店服务质量的标准。Manage the operations of Wellness Center, Pool and Spa, to ensure stock ofamenity, equipment, and manpower are sufficient for all activities to achieve hotelservice quality standard.2.检查设备和器械的正常运行和应用,确保客人和同事的安全。Conduct inspection on equipment and machines for the proper functioning andapplication to ensure the security and safety of guests and colleagues.3.与酒店客人及会员建立良好的关系，为酒店创收。Develop and maintain a good relationship with hotel guest and members inorder to generate revenues.4.监控与更新健身中心提供最新的活动满足客人的期望。负责面试、培训、辅导和激励工作的同事在他们最好的。Monitor and revise the program of Wellness Center by providing up-datedactivities for fulfilling guests’ expectation.Responsible for interviewing,training, counseling and motivating the colleague to work at their best.5.控制成本的消耗，确保预算费用。Control cost by supervising the consumption of amenity, chemical, andenergy to ensure the budget of expense is met.6.管理健身中心和游泳池及水疗中心的清洁和植物，符合酒店标准的清洁和整洁。Manager the cleaning and plant of Wellness Center. Pool and Spa, to meetthe cleanliness and tidiness of hotel standard.7.完成其他职责。Complete other duties as assigned. 任职要求 Qualifications1.至少三年大专。Minimum 3 years’ college education.2.至少四年工作经验。Minimum four years’ work experience.3.健身中心和水疗经验。Wellness Center and Spa experience.4.良好的英文口语和写作能力，良好的服务意识和沟通能力，良好的电脑技能，能在压力下工作并适应倒班工作。Good oral and written English proficiency, good service manner, able tocommunicate with all levels, good in computers, able to work under pressure andadapt to work in shifts.

• Director of Sales 销售总监

• 深圳深铁皇冠假日酒店
• 2020-02-20 09:23:41

Required Skills技能要求1.Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。2.Problem solving, reasoning, motivating, organizational and training abilities.具有解决问题，推理，号召，组织和培训能力3.Proficient in the use of Microsoft Office精通微软办公软件4.Good writing skills良好的写作技能5.Above 1 years of relevant experience or an equivalent combination of education and work-related experience.1年以上相关岗位经验，或与此相当的教育与工作经验结合的背景。

• 市场销售部总监

• 东莞虎门美思威尔顿酒店
• 2020-02-20 09:03:19

岗位职责1.制定及执行饭店市场销售计划2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。3.分析市场动向、特点和发展趋势，设立市场目标。4.走访客户，根据市场变化，并不断改进服务工作。5.审核服务活动的策划方案，组织员工工作。6.签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。7.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。8.对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。岗位要求1.大专以上文化程度；3年以上同岗位工作经验。2.按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。

• 市场销售总监

• 青岛鑫江温德姆酒店
• 2020-02-19 10:35:38

岗位职责1.制定及执行酒店市场销售计划2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。3.分析市场动向、特点和发展趋势，设立市场目标。4.走访客户，根据市场变化，并不断改进服务工作。5.审核服务活动的策划方案，组织员工工作。6.签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。7.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。8.对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。岗位要求1.大专以上文化程度；8年以上同岗位工作经验。2.按照酒店整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。6.英语口语和书写流利。

• 客房销售总监 Director of Salaes-Rooms

• 成都国际非遗博览园缇沃丽酒店
• 2020-02-20 15:26:10

1. 国际联号高端酒店相关工作经验5年以上；2. 熟悉成都市场；3. 目前已定居成都者优先。4.领导所有酒店销售活动，与客房部，餐饮部和其他营业部门的紧密合作，扩大销售收入5.制定开拓市场销售战略和促销计划6.定期安排销售拜访，保存所有潜力宾客的资料和档案、7.记录每月所有的销售活动或相关活动、8.每周提交一份有关销售拜访报告9.制定酒店整体的销售任务销售部绩效考核方案10.带领销售团队积极完成销售任务。