• 商务中心服务员 Business Center Agent

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述•Responsible for all aspects of Business Center function to achieve the highest possible guest satisfaction.•负责商务中心的各项工作，以取得最大的客人满意度。DUTIES AND RESPONSIBILITIES 工作职责  •Meet and greet hotel guests warmly and courteously•热情并礼貌的接待酒店来宾•Actively participate in the sending, receiving and distribution of all incoming and outgoing faxes and messages•积极发出、接收和送达进出酒店的传真和留言•Provide secretarial services for guests•向客人提供秘书服务•Minimize all costs whenever possible•尽量节省成本•Efficient in the use of all business center equipment •熟练使用商务中心所有设备•Update traffic sheets accurately•准确更新电话单•Handle complaints promptly and follow up thoroughly on action taken•对投诉进行迅速处理并对所采取的措施彻底跟进•Abide by established work schedules•遵守既定工作安排•Promote in house in house service and facilities•促进内部服务和设施•Answer all guests queries regarding meeting room rates, fax, copy machine, computer technology and all equipment efficiently  and politely•对客人提出的关于会议室收费、传真、复印机、电脑技术以及所有设备的问题做出准确和礼貌的回答•Update airline schedules and guides the guest whenever requested•更新航班时间表，并引导客人去其想去之处•Co-ordinate the reservations of meeting rooms•协调会议室的预订•Advise to Supervisor all stationary needs in advance•提前向主管汇报办公用品方面的需求 •Attend to all guest needs and queries•解决客人的一切需要及问询•Call regular guests, VIPs and long stay guest by name and learn the names of new guests•称呼常客、贵宾和长期住宿的客人的名字并熟知新客人的名字 •Ensure cleanliness of work area and clean your work area prior to departing •保证工作区域的清洁并在离开工作区前对其进行清扫•Report daily activities in logbook•在工作日志上记录每日活动•Provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings•通过销售、重新确认或预订向客人提供所有关于交通、旅游、城市和餐馆的信息•Participate in departmental briefings and training sessions•参与部门例会和培训活动QUALIFICATIONS AND REQUIREMENTS任职要求 •Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Able to read and write English•能够读写英语•Proficient in the use of Microsoft Office•熟练使用微软办公软件

• 前台主管 Front Desk Supervisor

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述•Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.•负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。DUTIES AND RESPONSIBILITIES 工作职责 •Conducts shift briefings to ensure hotel activities and operational requirements are known •进行有效的交接班简报工作，以明确酒店活动和运营要求•Supervise front office operations during assigned shift including:•在当班期间监督前厅部运营情况•Supervise cashiering activities during shift including:•在当班期间监督收银活动•Works with Superior and Human Resources on manpower planning and management needs•与上级领导和人力资源部一起进行人力规划和管理需求。•Works with Superior and Director of Finance in the preparation and management of the Department’s budget. •与上级领导和财务总监一起编制和管理部门预算。Required Skills 技能要求•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Proficient in the use of Microsoft Office and Front Office System•熟练使用微软办公软件和前台系统•Problem solving and organizational abilities•具有解决问题和组织能力

• 西餐厅/中餐厅/酒吧迎宾员 Hostess

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述•To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.•在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。•Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   •遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。DUTIES AND RESPONSIBILITIES工作职责•Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:•在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：         o Ensure the restaurant is ready to receive guests prior to                   opening and that both wait staff and tables are ready in line             with opening standards         o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵             守开始营业规范。         o Ensure restaurant operating equipment is clean and in                     working order         o 确保餐厅运营设备的清洁并正常工作。         o Maintaining impeccable uniform and personal presentation              standards in accordance with hotel policy         o 按照酒店的规定保持工服和个人仪表的高标准。         o Welcoming guests to the Restaurant, by using the                            Restaurant name         o 迎客人光临餐厅，使用餐厅的名称。         o Inquiring if they have a reservation and noting it in the                      reservation book if they do         o 询问客人是否有预订，如有预定在预订册上做记录。         o Creating a reservation for them with their dining                                 preferences if they do not and noting it in the reservation                   book          o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订               册上记录。          o Being attentive to guest requests          o 周到的满足客人要求。•Escort guests to their preferred table or reserved table and seat guests according to restaurant standards•陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。•Take telephone bookings and document in the Reservation book according to restaurant standards•接听电话订位并按餐厅的规范在预订冊上记录。•Train wait staff and bus staff in hostess standards•按领位员的标准培训员工。•Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor•周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。•Maintain responsibility of cleanliness of hostess stations •保持迎宾台的清洁。•Maintain responsibility of cleanliness of all menus and drink menus•保持所有菜单和饮料单的清洁。•Assist with beverage service•协助饮料服务。•Assist with food service•协助食品服务。•Maintain detailed knowledge of menu, including daily specials•对菜单有具体的了解，包括每日特价。•Ensure tables are cleared quietly and efficiently•确保迅速且高效的清理餐桌。•Carry food and beverage trays in a safe manner to minimize breakages•安全的举餐盘使破损将到最低。•Complete dockets accurately and clearly•准确和清楚的填写收据。•Maintain current information on all general activities of the hotel•了解当前酒店所有的活动。Required Skills –技能要求 •Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.•完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.•持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。•Able to read and write English•能够读写英语。 

• 总会计师Chief Accountant

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

Essential Duties and Responsibilities – (Key Activities of the role)主要职责﹣(职务的主要工作)•Review and correct daily revenue journal每天审查并更正收入帐目。•Controls all balance sheet accounts by preparation of monthly account reconciliations and actions accordingly通过编制月度对帐单并进行相应的帐目调整，控制资产负债表的所有科目•Specifically reviews the accounts payable balance to ensure accuracy and proposes action and follow up to be taken to ensure a clear balance with limited over 90/120 day amounts 特别审查应付帐款余额以确保其准确性，采取措施保证在90或120天内结清相应款项•Control accommodation advance deposits酒店住宿预付款项的控制工作•Monitor house banks and investments监控酒店的现金及投资•Analyze and investigate cashiers’ over’s and shorts分析研究出纳的帐目出入•Code and input manual cheques按明细帐目编号将支票录入系统•Investigate and input bank statement data分析并录入银行对帐单信息•Prepare bank reconciliations such as agency imp rest and replacement reserve编制诸如周转金及换置备用金等银行往来调节表•Review accounts payable monthly inventory reconciliations审查月度存货应付帐款对账单•Review accounts payable purchase journal审查采购应付帐目•Review travel agency commission payments审查旅行社提成支付款项•Maintain replacement reserve cash book保管换置备用金的现金帐目•Review and prepare input in the general ledge from various sources审查不同来源的帐目，然后准备将其录入总帐•Review food and beverage control reconciliations and journal审查餐饮类帐目及对帐表•Review accounts payable/ inventory interface审查存货类应付帐款•Prepare month end journals编制月末各类帐目•Prepare balance sheet record and identify and reconcile all items therein编制资产负债表，并进行必要的对帐工作•Audit payroll对工资进行审计•Prepares monthly invoices for other IHG hotels, General Manager, Store and Shop rentals为洲际酒店集团的其它酒店，总经理，商店商铺租金编制月度账单•Prepares all journal vouchers for month-end closing整理准备月末结帐的各类会计凭证•Prepares monthly Financial Statements for distribution to Department Heads and Executives, as directed by Finance Manager在财务经理的领导下，编制月度财务报告，并向酒店高层及相关部门主管分发•Responsible for month-end back-office computer closing负责月末进行办公室计算机系统结帐工作•Approves various city ledger transactions before posting 在登帐前验证各种挂帐交易•Prepares asset purchase/disposal report for owners向业主提交资产购置或处置报告•Approves payment requests, employee advances and petty cash prior to payment批准付款要求，提前支付员工及付款前的小额现金款项•Assists Manager of Finance and Assistant in budget preparation and input, forecast reports and monthly reporting to corporate finance协助财务经理和财务经理助理编制财务预算及经营预测报告，每月向酒店集团财务部进行相关汇报•Supervises Accounts department in the absence of the Assistant Finance Manager在助理财务经理缺勤的情况下负责监督财务部日常工作•Reports directly to and communicates with the Assistant Manager of Finance and Finance Manager on all matters pertaining to accounting and financial controls直接向助理财务经理和财务经理汇报交流有关财务控制方面的事宜•Cooperates, coordinates and communicates with other departments in matters concerning accounting related matters and internal control与酒店其他部门就财会及内部控制事宜进行充分地合作、协调与沟通•Interacts, as required, with individuals outside the hotel including hotel’s bank, tax auditors and other hotels and IHG corporate offices按照要求与包括酒店往来银行、税务监察人员、洲际酒店集团办公室和其他酒店的相关人士进行沟通接洽•Works with Superior on manpower planning and management needs与上级一起制定人力资源规划和管理需求。REQUIRED CAPABILITY资格能力Financial Fundamentals 财务基础•Proposes alternative financial strategies and recommends improvements to Finance process/management based upon best practices, relevant laws and trends根据最佳实践、相关法律和趋势，提出不同的财务战略并对财务流程/管理提出改进建议•Establishes IHG’s accounting processes to yield maximum efficiency and align them to industry standards based on experience with multiple aspects of hotel Finance凭借对酒店财务各个方面的丰富经验，确立酒店的会计流程，使其达到最高效率并符合行业标准•Optimizes data report and account statements to provide feedback on business performance against targets and drive good results through designing better generation processes and enabling more advanced adjustment procedures优化数据报告和会计报表，就经营业绩的目标达成情况提供反馈；通过设计更好的报表生成过程和使用更先进的调整程序，创造更优的结果Compliance & Governance –    合规与管治•Develops and implements financial and audit programs which ensure hotel is compliant with all local laws and regulations as well as reporting mandates制定和实施财政和审计计划，确保酒店符合所有当地的法律和法规以及报告要求•Ensures consistency in governance and that all internal control policies, procedures and audit standards are enforced and monitored  确保管理工作的一贯性，并确保所有内部控制政策、程序和审计标准均已得到执行和监督•Implements comprehensive checking process to ensure control on tax invoices after assessing current management situation properly实施全面的查核流程，确保在对当前管理状况进行妥善评估后，控制好税务发票

• 冷菜厨师 Cold Kitchen Commis

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述•Prepare food in accordance with portion and quality standards specified in recipes.•依照菜谱中份量和质量的标准烹调食品。•Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   •遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。Duties and Responsibilities工作职责·Produces food of high quality according to standard recipes·按照标准菜谱制作高质量的食品·Assists with the preparation, presentation, decoration and storage of the following dishes:·协助进行饭菜的制作、装盘、装饰和存储工作·Communicates politely and display courtesy to guests and internal customers·与客人和内部客户礼貌、友好的交流。· Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards·指导厨房帮手，包括厨师、厨房服务员和管事的工作。·Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information · 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息。· Establishes and maintains effective employee working relationships·与员工建立并保持良好的工作关系。·Attends and participates in daily briefings and other meetings as scheduled·按计划参加并参与每日例会及其它会议。· Attends and participates in training sessions as scheduled·按计划参加培训活动。·Prepares in advance food, beverage, material and equipment needed for the service·事先准备服务所需的食品、饮料、材料和设备。·Cleans and re-sets his/her working area·清洁并整理工作区域。·Implements the hotel and department regulations, policies and procedures including but not limited to:·实施酒店和部门的规定、政策和工作程序.·Performs related duties and special projects as assigned·执行被分派的相关任务和特殊项目。Required Skills 技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Food service permit or valid health/food handler card as required by local government agency.• 食品服务许可或当地政府规定的有效的卫生或食品上岗证。• Ability to read and write English• 具有英语读写能力。  

• 皇冠会务销售经理 Crowne Meetings Fulfillment Manager

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述The Crowne Meetings Fulfillment Manager will be responsible for converting assigned leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. Key to this role is developing expertise in understanding sectorial/account needs, maximising lead conversion and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Crowne Meetings Fulfillment Executives and Crowne Meetings Fulfillment Coordinators in their daily tasks.皇冠会务销售经理将负责通过有效的执行询价处理程序、报价准备工作、报价及以满足客户需求和最大化酒店收益为目标的其它活动来转化分配的业务线索。该职位的关键在于加强对各类/宾客需求的专业了解，最大程度的转化线索，推动酒店的收益增长。适用时，该职位还要求管理并积极指导指派的皇冠会务销售主任和皇冠会务销售协调员的日常工作。FINANCIAL RETURNS财务回报•Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate•加强对酒店主要目标领域的深度了解和认识，必要时获取各行业/客户的专业知识，使线索转化率最大化。•Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion•确保及时的跟进并争取客户的业务线索，以推动线索转化达到最大程度。•Conduct and/or assist Sales team in customer negotiation process•组织和/或协助销售团队的客户谈判程序。•Handle contract signing process •处理合同签订程序。•Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)•在相关系统中更新线索状态并与相关业务拓展员工（如客户负责人）沟通线索状态。PEOPLE员工团队•Team up with counterpart Crowne Meetings Events staff to deliver sector/customer specific services when appropriate•与皇冠会务运营团队同等职位成员合作，在必要时为行业/客户提供要求的服务。•Communicate to his/her superior any issues encountered and other relevant information•与上级领导交流他/她所遇到的问题及其它相关信息。•Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required•出席并参与培训课程、每日例会及要求的其它会议。•Where applicable, supervise, manage and train Crowne Meetings Fulfillment Executives and Crowne Meetings Fulfillment Coordinators in carrying out their responsibilities•适用时，监督、指导和培训皇冠会务销售主任和皇冠会务销售协调员执行其工作职责。GUEST EXPERIENCE宾客体验•Process customer inquiry in accordance to specified service standards•根据具体的服务规范处理客户询价。•Develop and deliver relevant documentation to the customer•为客户编制并提供相关文件。•Prepare and deliver site inspections for potential customers (when necessary)•准备并为有可能的客户提供现场考察服务（必要时）RESPONSIBLE BUSINESS企业责任•Prepare and submit proposals•编制并提交报价。•Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes•确保在所提供的销售系统中（即Delphi，Opera 等）及时准确的更新所有活动的准确记录，以便将来参考与管理。 

• 餐饮服务主管 Food&Beverage Service Team Leader

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述•Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.•监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。•Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。Duties and Responsibilities工作职责·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known ·在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up·在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 ·Supervise cash handling and banking procedures·监督现金的处理和存放程序。·Prepare daily banking and cash flow reports·编制每日存款和流动资金报告。·Establish and instruct staff in cash security procedures·制定并指导员工执行现金安全制度。·Deal with irregular payments·处理异常的付款情况。·Supervise the maintenance of service equipment·监督服务设备的维护保养。·Monitor standards of guest facilities and services·监督客用设施和服务的标准。·Control stock and monitor security procedures·控制存货和监督保安成序。·Assist with menu and wine list creation·协助菜单和酒水单的设计工作。·Supervise functions·监督各项职能。·Supervise outlet service·监督餐厅的服务。·Works with Superior on manpower planning and management needs·和上级领导一起进行人力规划和管理需求。·Works with Superior in the preparation and management of the Department’s budget·和上级领导一起编制和管理部门预算。Required Skills –技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.• 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。• Problem solving and training abilities.• 具有解决问题和培训的能力

• 宾客服务中心服务员 Guest Service Center Agent

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述•To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。 DUTIES AND RESPONSIBILITIES工作职责•Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务•Promote the Hotel’s (and ICHG generally) products and services推销酒店（以及整个洲际酒店集团）的产品和服务•Maintain a high level of product and service knowledge about all ICHG Hotels in your region充分了解所在地区的洲际酒店集团成员的产品和服务•Develop and maintain a regular pattern of sales calls发展和保持定期进行销售拜访的模式•Prepare and execute action plans which increase reservation sales and associated business准备和执行增加预订销售和相关业务的工作计划•Record and process reservations made by phone/fax/email记录和处理通过电话，传真，电子邮件进行的预订•Accept wait list reservations接受等候单上的客人预订•Process amendments to reservations such as extensions, early departures, etc修改延期和提前离店等特殊情况的预订记录•Manage “no show” reservations by investigation and recording of same 调查和记录未按预订抵店的预订情况•Record special billing arrangements for groups and conventions对团组或会议的特别账单安排进行记录•Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval与前厅部经理或财务经理联系要求信用审批的预订事宜•Maintain knowledge of special rates/ offers/ promotions掌握关于特价，酬宾，促销活动的信息•Monitor reservation levels and inform Managers of current and future occupancy rates监测预订情况，并向经理通报目前和将来的入住率•Prepare reports as requested (eg to travel agents, business houses etc)按照要求准备报告（如给旅行代理人和商业机构的报告等）•Prepare reservation sales reports准备预订销售报告

• 人力资源主任 Human Resources Supervisor

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

Personnel Management System人事管理信息系统：·Maintains and manages personnel management system， and the system basic structure setting up.人事管理信息系统的管理与维护，负责基础的系统结构设置工作。·Maintains and updates all staff records at any moment.随时更新所有员工记录.·Prepares different staff information report according to requirement.根据需要，提供员工的信息情况。· Be responsible for the system maintenance and regularly making copy of personnel management system database.负责人事管理信息系统相关数据的维护与定期备份。·System checking registration of personnel management system operation running status；人事管理信息系统运行状况的监测登记.·Solving the personnel management system operation problems by communicating with supplier；与供应商联系并解决就系统运行中出现的问题.·Maintains good relationship with other hotel, leads hotel industry market compensation &benefit surveys , make proposals for adjustments in line with market movement.与相关酒店建立良好联系，了解市场同行业薪酬福利状况，提供调整意见。考勤管理&监督：Attendance Management & Supervision·Supervise each department to submit the Attendance Record on time to HR Office;监督各部门按时提交考勤记录表；·Be responsible for the audit of monthly attendance record ,and bringing it into salary calculation system.负责每月考勤情况的审核，并将其纳入工资计算体系。·The regular inspection and spot check of staff attendance status.负责员工考勤的定期检查及抽查工作。·Maintenance of employee Annual leave/sick leave etc.员工年假、病假及其他假期的管理；·Be responsible for the filing and keeping management of the Attendance Record of all the departments;负责各部门考勤记录表的存档保管工作；·Regularly spot check the Punch In/ Punch out record of the employees;定期检查员工的上/下班刷卡纪录；社会保险管理：Social Insurance  Management·Audit of various social insurance payment base, and make confirmation with employee;.负责各项社会保险缴费基数的核定,并与员工确认社会保险基数；·Handles employee insurance entering and transferring formalities.办理员工参保、转移手续。·The calculation of social insurance monthly payment and timely completion & submission of the monthly report负责各项社会保险月缴费的计算及月报表的按时完成与提交。·Handles employee insurance changing and supplement formalities办理变更、补缴手续。·Reimbursement medicine expenses.医药费报销。·Maintains and updates social insurance management system社会保险管理系统的维护。·Supervision the achievement of collection of all social insurance required documents.监督完成办理社保所需资料的收集汇交。·Handle employee’s retirement formalities.办理员工退休手续。·Other related social insurance issues.各项社会保险其他相关工作。工资管理：Payroll Management· Be responsible for the calculation, salary grade audit & recheck and timely issuing of staff salary and bonus.负责工资的准确级别核定,计算与及时发放。·Calculates monthly bonus amount for every dept. and prepare monthly bonus report.负责部门效益奖金的计算与基数下发。·Calculates and applies for monthly supplement salary补发工资的计算与申请。·Salary related work of staff transfer/departure.员工调职/离店的相关的工资计算管理工作。·The calculation and audit of overtime work payment and submit it for approval.加班工资的计算审核及报批；·Statistics, audit and submission of salary breakdown ,salary statistics and the other related salary reports对工资明细表、工资汇总表、工资相关数据的统计、审核与上报。·Other related salary issues. 工资的其他相关工作。Others 其它：·Cooperate with HR team to complete recruitment task.协助人力资源团队完成招聘工作。·Assist in Dept’s trainer to complete training work.协助部门培训员完成部门内培训工作。·Assist in making name tag, time card , uniform notification for employee;协助为员工制作名牌、工作证，制服单；·Assist in handling the procedure of staff Check  In / Departure.协助办理进店/离店手续；

• 前台接待 Guest Service Agent

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述•Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. •负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。DUTIES AND RESPONSIBILITIES 工作职责 •Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  •随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。•Registers and rooms all arrivals according to established procedures•按照既定工作程序为所有来客登记并安排房间。•Maintains intimate knowledge of departmental standards and procedures •熟知部门标准工作程序。•Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation•履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。•Maintains cashier float and ensures accurate daily report of all money received•保持库存现金限额并保证每日对所收现金进行准确报告。•Cashes hotel guest’s personal and travelers checks and assists with currency exchange•为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。•Keeps abreast of all modifications to accounting policies and procedures•随时留意会计政策和工作程序的变化 。•Responsible and attends to guest’s request of using the service of safety box at all times•随时负责回应客人关于使用保险箱服务的要求。•Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.•熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。•Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist•处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。•Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels•熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。•Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service•尽一切努力确保客人在离店时会对酒店的服务有很好的印象。•Performs the audit balances and prepares all works for audit in an orderly fashion•执行审计结余，并为审计工作进行各项有序的准备。•When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival•在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。•Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems•全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。•Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand •按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。•Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times•随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。•Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard•力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。QUALIFICATIONS AND REQUIREMENTS任职要求•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Able to read and write English•能够读写英语•Proficient in the use of Microsoft Office and Front Office System•熟练使用微软办公软件和前台系统

• 公区主管 Public Area Supervisor

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

DUTIES AND RESPONSIBILITIES 工作职责  This position is concerned with supervising group of cleaners to maintain the public area within the hotel premises in high  cleaning standard constantly and maintain all the equipment  are functional.本岗位负责监督确保酒店内所有的公共区域整洁干净，达到高的标准。同时也维护保持所有的设备完好，正常运行。To distribute assignment to PA attendant.给公共区域员工分配任务To tour the entire public area in sequence.按顺序巡视整个公共区域。To ensure proper cleaning, vacuuming are being done in the restaurant outlets, function rooms, lobbies and rest rooms.确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器。To report any damage of carpet or furniture, etc. for immediate repairs.要及时汇报地毯和家具的损坏，以便急修及降低损失。To keep following up the repairing work until it has been completed.跟踪急修事宜，确保维修已经完成。To check equipment to assure they are functional, clean and properly stored.检查确保机器的被清洁、正常工作及妥善存放。Good knowledge of PA operation具有良好的关于PA基本运作方面的专业知识Ability to lead and guide a small group of subordinates.具备一定的领导能力。Good knowledge for using chemicals and cleaning machine.具有良好的清洁机器及清洁剂使用方面的技能。

• 总出纳 General Cashier

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述Responsible for the timely preparation of the daily banking of cash, preparing the General Cashiers Summary and processing petty cash负责及时完成现金存储的准备工作，准备总出纳单和处理零用现金。Essential Duties and Responsibilities – (Key Activities of the role)主要职责﹣(职务的主要工作)•Daily banking involving the collection of banking envelopes from safe, and the opening, counting and balancing as a whole每日的银行业务，包括从保险箱中收取现金信封，开启，核数，并进行总体结算。•Process petty cash as required and reconcile weekly按要求处理零用现金，每周进行对账•Prepare over and under, balance monthly and present to Business Manager of designate准备月度账目的出入和结算，然后呈交给相关的业务经理    。•Issue and return house bank contracts as required and prepare house bank accounts summary on a monthly basis按要求签发和回收银行合同，并按月准备酒店银行账目总表。•Process due backs daily每日进行补足出纳备用金的工作 •Liaise with Department Heads about cashiering problems与各部门领导就现金问题协调工作•Liaise with income auditor与收入审计员协调工作•Monitor hotel exchange rats and adjust as necessary in accordance with Finance Policy监控酒店的外汇兑换汇率，并依照集团的财务制度进行必要的调整Required Skills –技能要求 •Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Proficient in the use of Microsoft Office熟练使用微软办公软件•Good writing skills良好的写作能力 

• 业务拓展经理 Business Development Manager

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述The Business Development Manager will be responsible for managing an account portfolio with the aim to generate and maximise hotel revenue and market share. Key to this role is building relationships and developing networks within the accounts assigned by the Sales Research Team in order to increase revenue and conversion. Where applicable, this role will also involve the management and coaching of a team of Business Development Executives and Business Development Coordinators.业务拓展经理将负责管理一类客户群，目标是最大程度的为酒店创收并使市场分额最大化。这一职位的关键是与市场调研团队分派的客户建立关系，并在客户中拓展关系网，从而增加收益和业务转化。适用时，该职位还负责管理和指导包括业务拓展主任和业务拓展协调员在内的团队工作。FINANCIAL RETURNS财务回报•Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures •确定所分配的客户潜力，依照IHG酒店业务拓展标准操作程序制定客户计划。•Develop the assigned account portfolio to meet set goals and maximise profitability•发展分配给的客户群，完成设定的目标并使收益最大化。•Gather information on current and prospective clients / contacts to generate incremental business•收集当前和预期客户/联系人的信息，以获得更多的业务。•Maintain effective control of sales expenses•有效控制销售支出。PEOPLE员工团队•Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures•同时使用客户互动和公共可用工具来监督与酒店和客户行业相关的竞争对手活动，并按照酒店程序与重要相关部门分享相关信息。•Provide feedback to management on changing market conditions, including competition and market trends•向管理层提供市场状况变化的反馈，包括竞争和市场动向。•Involve Director of Sales where appropriate on sales calls and sales meetings•适当时，使销售经理参与销售拜访和销售会议。•Communicate to his/her superior any issues encountered and other relevant information•与上级领导交流他/她所遇到的问题及其它相关信息。•Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required•出席并参与培训课程、每日例会及要求的其它会议。•Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities•适用时，监督、指导和培训业务拓展主任和业务拓展协调员执行其职责。GUEST EXPERIENCE宾客体验•Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff•在自己的客户群内建立关系网，发展与重点决策人和其他相关人员的关系。•Conduct client meetings as well as planning and coordinating site introduction tours and inspections•组织客户会议并计划和协调酒店现场考察。•Handle and manage clients’ queries or issues •处理并管理客户的询价或问题。•Be proactive and responsible for the follow up of new sales leads to enhance guest experience•积极主动负责跟进新销售线索，提升宾客体验。•Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)•发展并维护与业务供应方的联系（MICE策划公司；旅行社等）。RESPONSIBLE BUSINESS企业责任•Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes•确保在所提供的销售系统中（即Delphi，Opera 等）及时准确的更新所有活动的准确记录，以便将来参考与管理。•Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action•更新客户和联系档案，附有客户计划，确保信息‘实时有效’以供行动。•Develop awareness and reputation of the hotel and the brand in the local community.•为酒店和品牌在当地社区中打造认知度和知名度。 

• 皇冠会务统筹经理 Crowne Meetings Events Manager

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述The Crowne Meetings Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Crowne Meetings Events team members.皇冠会务统筹经理将负责提供从会议期间的活动策划到处理客户要求，再到会后客户跟进的宾客体验。该职位的关键在于拓展对行业/客户需求的专业了解，从而提高宾客满意度，推动酒店的收益增长。在适当的情况下，该职位还负责管理和积极指导所分派的皇冠会务运营团队成员。FINANCIAL RETURNS工作职责•Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction•加强对酒店主要目标领域的深度了解和认识，必要时获取行业/客户的专业知识，从而使宾客体验达到极致。•Prepare Weekly Events Forecast and seize upselling opportunities•编制每周会务预测报告和其它支持文件。•Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion•确保及时跟进并争取客户和相关部门的战略伙伴关系，推动最大限度的线索转化。•Supervise the timely delivery of Master Invoice to customers and facilitate payment •监督及时为客户提供总帐单和协助付款。•Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated•与预订部、市场销售部和餐饮部密切合作，确保会务的账目清楚。PEOPLE员工团队•Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services as required•与皇冠会务销售团队同等职位的员工合作，按要求为行业/客户提供要求的服务。•Communicate to his/her superior any issues encountered and other relevant information•与上级领导交流他/她所遇到的问题及其它相关信息。•Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required•适当时，出席并参与组织培训课程、每日例会及要求的其它会议。•Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities•适用时，监督、指导和培训皇冠会务统筹主任和皇冠会务统筹协调员执行其工作职责。GUEST EXPERIENCE宾客体验•In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity•在会前计划程序中，向会务策划人咨询以确定最佳的会议室布置、会议/茶歇流程的建议、菜单策划、餐饮协调、餐台布置、装饰选择等，以提高会务的效果和效率。•Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing•每天与每位会务策划人会面，总结当日会务，审查消费情况、账单及协议结算之外的开支，并审核预计的最终账单。•Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience•计划并与客户和餐饮服务员工召开会前准备会，确定有可能提升宾客体验的地方。•Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly•在必要的情况下，作为直接提供协助的联络人，使宾客的需求能够迅速得到满足，会务顺利运行。•Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities•确保组织会后致电客户，收集反馈调查表并跟进客户获取活动反馈，从而确定更多的业务机会。RESPONSIBLE BUSINESS企业责任•Develop awareness and reputation of the hotel and the brand in the local community•在当地社区中打造酒店和品牌的认知度和知名度。•Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment•协调各项安全措施，确保会务在干扰和问题最少的情况下顺利运行。指导并建议客户的会议选择，以及有可能减少浪费，节约能源，对环境影响最小的其它可替换选择。 

• 行李部领班 Bell Captain

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

JOB OVERVIEW职位概述•Responsible for the efficient handling of guest luggage, adhering to proper check-in and check-out procedures, rostering of staff, directing and supervising the uniform services staff and to check/maintain the cleanliness of ground floor lobby and main entrance.•负责按照正确的入住和离店工作程序高效率的处理客人的行李，编排工作人员的工作班次，指导和监督身着制服的员工，并检查和保持一楼大厅和正门的卫生保洁。DUTIES AND RESPONSIBILITIES 工作职责•Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual•依照洲际酒店及度假村前厅部工作手册中规定的工作程序，确保所有客人进行交接班说明工作，确定了解酒店活动和运营要求和抵店和离店时均有服务人员为其提送行李，甚至为其储存。•Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements.•详细了解每天客人 进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况，重点留意贵宾、优悦会会员和团组的活动。 •To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly•与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送。•To assist the Doorman and supervise on traffic control along the driveway during peak hours•在高峰期对门僮进行协助，并监督对车道的交通控制。•Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty.  Similarly, staff appearance should remain clean, smart and tidy at all times.•进行每日例会，以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前所有员工的穿着均符合规定、干净整齐。同样，员工的外表也应随时给人以干净、精明和整洁的印象。•Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)•负责（通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。•Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas•确保所有员工了解并熟知酒店设施及周边区域的情况。•Ensure that the surrounding areas at the lobby level and main entrance are clean•确保大厅和正门周边区域的清洁。•Supervise the Parking Valets in handling guests’ vehicles properly•监督停车场服务员对客人车辆合适处理。•Prepare newspaper orders and co-ordinates with news vendor for early delivery.  Supervises Bellman for newspaper delivery•负责报纸预订工作，并与报纸供应商协调早晨送报事宜。监督应接服务员送报情况。•Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly•确保所有设备（手推车等）保养良好并得到准确记录。•Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures•熟知紧急情况疏散和防火工作程序，并确保所有穿著酒店工服装的员工了解这些程序。QUALIFICATIONS AND REQUIREMENTS任职要求•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。•Able to read and write English•能够读写英语

• 会计师 Accountant

• 怀来皇冠假日酒店
• 2019-01-18 11:06:52

Essential Duties and Responsibilities – (Key Activities of the role)主要职责﹣(职务的主要工作)·         Collate suppliers documentation for processing核对供应商的各类单据以便进行财务处理。·         Collate suppliers documentation for processing比较供应商产品及报价 .·         Ensure all invoices have the appropriate documentation attached and approvals prior to processing在处理发票前应确保所有发票均附有相应的审批单据。·         Process all invoices and statements 处理所有发票和账单。·         Record and process payments of goods and services记录并处理各类产品及服务的付款工作。·         Maintain clear lines of communication with outside companies to ensure timely and accurate supply of goods and services与外部公司保持有效沟通，确保所需产品和服务能够及时、准确的提供。·         Check arithmetic accuracy and invoices and assign general ledger codes as per chart of accounts核对数字的准确性和发票，按照账目表分派挂账代码。·         Reconcile Food and beverage general and direct items with Food and Beverage control department与餐饮管理部门核算餐饮总账目和直接分项账目。·         Reconcile the weekly purchase log核对每周的采购账目。·         Prepare cheque run for approval on a weekly basis每周准备所需使用的支票并提交审批。·         Reconcile supplier statements with establishment records and follow up on any discrepancies根据现存记录核对供应商的单据并跟踪处理发现的出入。·         Maintain the batch register and balance daily to general ledger保持每日将记帐记录输入到总帐中,并确保账目平衡·         Prepare the accruals journal at month end for regular suppliers and delivery dockets not paid月底准备常规供应商的分类帐目及尚未付款的送货单。·         Participate in other department stock-takes and month end close as appropriate必要时参与其它部门的盘点和月末封账工作。·         Investigate cashiers over’s and under as required and communicate any unexplained discrepancies to your Manager必要时调查出纳账目的出入并就无法解释的账目不符情况与自己的上级经理交换意见。·         Works with Superior on manpower planning and management needs与上级一起制定人力资源规划和管理需求。 2.   REQUIRED CAPABILITY资格能力 Financial Fundamentals –财务基础 ·               Is familiar with key financial measures, processes, policies and concepts relevant to their job scope as well as  responsibilities  of function熟知关键的财务核算、流程、政策和概念以及职能的责任·               Understands concepts and principles of hotel accounting and follows  accounting processes in IHG了解酒店会计理念和原则，遵守洲际酒店集团的会计流程·               Applies knowledge of data integrity rules, data cross-dependencies and statistical tools to prepare and reconcile error free account statements in a timely manner运用对数据完整性原理、数据交叉相关性和统计工具的知识，及时编制和核对没有错误的报表Required Skills –技能要求·               Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。·               Proficient in the use of Microsoft Office熟练使用微软窗口软件·               Problem solving, reasoning, motivating, organizational and training abilities.具有解决问题，推理，号召，组织和培训能力·               Good writing skills良好的写作技能 Qualifications –学历·               Bachelor’s degree or Diploma in Accounting, Finance, Business Administration or related field.具有会计，财务，商业管理或相关的学士学位或毕业证书。 Experience –经验·               2 years accounting experience which included reconciliation, cash management, payables, and/or receivables or an equivalent combination of education and work-related experience.两年会计工作经验，包括核帐，现金管理，应付款和应收款经验，或与此相当的教育和相关工作经验结合的背景 

• 会计师 信贷

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

 ·         Ensure adherence to the hotel’s credit policy确保遵守酒店的信贷制度。·         Reports directly to and communicates with the Director of Finance and Business Support on all matters pertaining to credit and collection of guest and city ledger accounts直接向财务和业务支持总监汇报并沟通所有与客户帐户和挂账有关的收款和信贷事宜。·         Cooperates, coordinates and communicates with guests and other departments in matters concerning issuance of credit, follow up outstanding accounts and assisting with credit requirements与顾客和其它部门合作，协調和交流有关信贷发放的相关事宜，跟进欠款帐目并协助处理信贷申请·         Liaises closely with the City Ledger Supervisor in reviewing and maintaining the Aged Trial Balance of Accounts Receivable和应收主管紧密合作，负责检查和维护应收帐款的帐龄·         Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements监控团体和会议的特殊帐目安排要求，确定入帐符合顾客的需求·         Reviews city ledger daily for correct postings of charges and take corrective action where necessary每天检查挂帐记录的准确性，并进行必要的纠正·         Monitor and pursue collection of overdue accounts监控并跟进逾期未付账户的收款·         Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts每月进行坏账清单审核，并为每月的坏账准备金准备坏账收回可能性分析·         Respond to and resolve account queries in conjunction with accounts receivable联合应收账款对账目询问进行回应和解释·         Assists in control and collection of outstanding guest and city ledger accounts协助对欠款的客户账号和城市分类账进行控制和收取账款·         Prepare management reports for month end analysis and provide documentation for credit meeting为月末分析准备管理报告，并为信贷会议提供文件·         Review provision, write-offs and other adjustments immediately prior to month end月底前审核当月计提的坏帐准备，坏帐注销及其它调整·         Conduct monthly credit meeting with relevant IHG team highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up与洲际集团相关人员组织月度信贷会议，突出当月信贷实施情况，坏账和员工挂帐显著的情况，并对任何涉及跟进的账目进行讨论·         Assists in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable协助准备和提供准确和最新的财务和运营信息，重点强调应收帐款的帐龄·         Assists in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records协助安全存放所有合同，租约和其他财务记录，包括适当的存放和存取。·         Assists in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions协助按照洲际酒店集团的规章制度，公共会计准则和当地适用条款的规定执行和维护认可的会计工作准则和会计程序。·         Perform other duties as assigned by superior. 履行上级分派的其他职责。

• 洗衣房主管

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

 ·         Oversee the implementation of laundry standards and procedure监督洗衣房各项标准和工作程序的执行 。·         Recommended changes to these standards and training needs on an ongoing basis就这些标准和培训需求提供持续性的改进建议。·         Maintain a current and thorough knowledge of all laundry system对洗衣系统有最新和全面的知识。·         Open and close the shift and ensure effective shift hand over负责管理接班和交班工作，以确保交接班过程的有效进行 。·         Direct task allocations and change according to volume and peak periods依据工作量和高峰期等因素对工作进行分配及变更。·         Perform quality inspections进行质量检查。·         Prioritize VIP or difficult guests优先服务贵宾或难应付的客人。·         Liaise with Housekeeping for guest and hotel requirements配合客房部满足酒店和客人的要求。·         Ensure laundry valet is processed and delivered in a timely manne确保及时为客人提供洗衣服务并送还。·         Co-ordinate special projects (eg equipment routine service; stock inventories)协调特别项目(如设备常规检修；存储用品)。·         Manage all special requests made by guests处理客人所有的特殊要求。·         Supervise laundry storage areas监管洗衣房存储区。·         Maintain adequate stock levels保持足够的库存水平。·         Complete stock takes as required按要求完成库存盘点工作。·         Maintain stock levels维持存货水平·         Conducts shift briefings to ensure hotel activities and operational requirements are known进行交接班说明，确保了解酒店的工作和运营需求。

• 会务销售总监

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

 ·     Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise lead conversion rate and guest satisfaction·     Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities·     Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion and guest experience·     Contribute actively to the compilation of annual business plan and strategic sales & marketing plans·     Conduct and/or assist the sales team with customer negotiations ·     Manage contract signing process ·     Ensure timely delivery of Master Invoice to customers and help with facilitating payment·     Complete forecasts, plans, and productivity reports for management·     Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue·     Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines·     Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members·     Conduct periodic formal reviews with the MICE Fulfillment Team and MICE Events Team on their targets and goals

• 打荷厨师

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

 ·         Prepares kitchen equipment for use准备厨房设备以便使用·         Assembles and prepare ingredients for menu items为菜单上的项目安排准备原料·         Prepares simple food items准备简单的食品·         Prepares food for service准备食品为客人服务·         Assists with checking and receiving goods协助检查和接收货物·         Store goods储存货物·         Maintain storage areas 管理储存区·         Clean and store equipment清洁和储存设备·         Clean premises清洁房屋·         Handle waste and linen处理垃圾和布草·         Maintain a hygienic kitchen保持厨房卫生·         Cleans kitchen and equipment清洁厨房和设备·         Maintain high standards of personal hygiene保持高度的个人卫生·         Attends to all briefings参加所有说明会·         Participates in training参加培训活动

• 厨师主管

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

 ·         In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known在经理缺席时进行交接班说明，确保了解酒店的活动和运营要求。·         Prepares buffet and a-la-carte cooks, serves and stores : 进行自助餐及零点菜肴的制作、烹饪、上餐和存储工作：·         Communicates politely and display courtesy to guests and internal customers与客人和内部客户礼貌、友好的交流 。·         Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards指导厨房帮手，包括厨师、厨房服务员和管事的工作。·         Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。·         Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。·         Attends and participates in training sessions as scheduled按计划参加培训活动 。·         Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。·         Cleans and re-sets his/her working area清洁并整理工作区域。·         Implements the hotel and department regulations, policies and procedures实施酒店和部门的规定、政策和工作程序 

• 市场传媒经理

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

岗位职责1.制定酒店公关及媒体宣传计划。2.组织新闻界和商界人士参观饭店。3.向市场销售总监定期提交拜访总结报告。4.代表饭店参加所有官方活动。接待饭店所有的重要人物及宣传。5.处理负面新闻，进行危机公关。6.收集市场和竞争对手信息，每周向市场销售总监提交报告。岗位要求1.大学以上文化程度；3年以上同岗位工作经验。2.优秀的语言表达能力，能够在公关活动中进行富于感染力的演讲。3.较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。4.了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。5.个性积极主动，工作认真负责。

• 总出纳

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

 ·         Daily banking involving the collection of banking envelopes from safe, and the opening, counting and balancing as a whole每日的银行业务，包括从保险箱中收取现金信封，开启，核数，并进行总体结算。·         Process petty cash as required and reconcile weekly按要求处理零用现金，每周进行对账·         Prepare over and under, balance monthly and present to Business Manager of designate准备月度账目的出入和结算，然后呈交给相关的业务经理    。·         Issue and return house bank contracts as required and prepare house bank accounts summary on a monthly basis按要求签发和回收银行合同，并按月准备酒店银行账目总表。·         Process due backs daily每日进行补足出纳备用金的工作·         Liaise with Department Heads about cashiering problems与各部门领导就现金使用的问题进行协调·         Liaise with income auditor与收入审计员协调工作·         Monitor hotel exchange rats and adjust as necessary in accordance with Finance Policy监控酒店的外汇兑换汇率，并依照集团的财务制度进行必要的调整·         Perform other duties as assigned by superior. 履行上级分派的其他职责。Requirement 要求·            Proficient in the use of Microsoft Office熟练使用微软办公软件·            Good writing skills良好的写作技巧

• 宾客服务接待员

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

 ·         Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。·         Registers and rooms all arrivals according to established procedures按照既定工作程序为所有来客登记并安排房间。·         Maintains intimate knowledge of departmental standards and procedures熟知部门标准工作程序。·         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。·         Maintains cashier float and ensures accurate daily report of all money received保持库存现金限额并保证每日对所收现金进行准确报告。·         Cashes hotel guest’s personal and travelers checks and assists with currency exchange为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。·         Keeps abreast of all modifications to accounting policies and procedures随时留意会计政策和工作程序的变化 。·         Responsible and attends to guest’s request of using the service of safety box at all times随时负责回应客人关于使用保险箱服务的要求。·         Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。·         Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。·         Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。·         Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service尽一切努力确保客人在离店时会对酒店的服务有很好的印象。·         Performs the audit balances and prepares all works for audit in an orderly fashion执行审计结余，并为审计工作进行各项有序的准备。·         When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。·         Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。·         Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。·         Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

• 洗衣房经理

• 廊坊香河三田假日酒店
• 2019-01-18 10:40:12

 ·         Posses a complete knowledge of washing, spotting, starching, dry-cleaning and pressing techniques全面掌握湿洗、去渍、上浆、干洗和熨烫的技能。·         Ensure that all items laundered and dry cleaned within the hotel’s laundry are finished to the highest standard achievable and returned to the guests or staff in immaculate condition确保酒店洗衣房的湿洗和干洗服务均达到最高标准，所洗衣物均整洁的返还至客人或员工。·         Organize movement of dirty and clean laundry and of guest valet service组织洗前和洗后的衣物的运送和上门送衣服务。·         Ensure all damaged linen and uniforms are sent to the uniform room for repairs or discarding保证所有破损的布草和制服均被送至制服房修补或丢弃。·         Control and record chemical consumption and reorder as require控制并记录洗衣粉消耗情况并按要求订货。·         Assist in maintaining records of stock and equipment协助保管库存和设备记录。·         Supervise all employees with the Laundry Department监督洗衣部的所有员工。·         Ensure an accurate valet delivery确保上门送衣服务的准确性。·         Ensure daily production records for linen and uniforms are maintained对每日所洗的布草和制服的数量进行记录。 ·         Ensures that regular preventive maintenance is carried out and reduce downtime with proper coordination with the maintenance department与工程部合作，进行定期的预防性维修工作并减少机器的故障停机时间 。