Major Responsibility主要工作职责 To ensure the full implementationof guest service and "crisis management" policies and proceduresformulated by Ascott Limited, as well as doing necessary supplement andcompletion according to the actual situation of the property.确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。Responsible for supervision thedaily check-in, check-out, reservation and greeting work done by guest servicestaff. 负责对前厅部员工处理日常的入住,退房,预定及接待工作进行监督。Appropriately arrange normal workand rest schedule for guest service staff.安排好前厅部员工的正常作息时间。Ensure the guest service present aprofessional image of companies and individuals in their daily work and goodcustomer service. 确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。Maintain the good communication andcoordination with all hotel partners. 保持各酒店合作方的良好沟通和协调。Properly and timely deal withcustomer requirements, inquiries and complaints. If necessary, promptly reportto their superiors.妥善和及时处理客户的要求、询问和投诉。如有需要,及时向上级汇报。Ensure compliance with Ascott andrelated policies, procedures and standards.确保并遵守雅诗阁相关的政策、程序和标准。Be a property manager on duty on aregular basis. 定期担任物业值班经理。Periodical training to all departmentstaff 定期对前厅部员工进行必要的培训。In compliance with the Ascott Group'sEnvironmental Health and Safety (EHS) guidelines and policies, pay attention toenergy conservation and the safe operation in daily work.遵守集团的环境健康安全方针政策,日常工作中注意节能和安全操作。Any other tasks assigned bysupervisor.完成领导交办的其他工作。Requirements资质需求 Degree or above, major in hotel management, tourism or graduate inlanguage related disciplines;本科以上学历,酒店管理、旅游类或者语言类专业毕业;More than 3 years work experiencein reception department of serviced apartment/star hotels;具有3年以上服务公寓/星级酒店前厅管理工作经验;Good communication skills, goodEnglish / Japanese / Korean capabilities;良好的沟通能力,具备良好的英语/日语/韩语能力;Good grooming, familiar withworkflow of reception;良好的仪容仪表,熟悉前厅工作流程;Good communication skill, able towork under pressure.善于沟通,能够承受工作压力。