Responsible for the reception and management of the hotel front office department, familiar with the function of the front office service facilities, in good condition.
Conduct relevant market plan analysis, make department work plan, complete work report.
Make the front office service achieve the highest satisfaction and obtain the best customer evaluation.
Supervise subordinate department head, delegate work task, clear post responsibility, adjust work deployment at any time.
Maintain good guest relations and handle guest complaints independently and effectively.
Assist hotel and higher level leaders in handling emergencies.
College degree or above, more than 2 years working experience in the same position.
Familiar with the operation and management of the hotel front office, with strong sense of responsibility and professionalism.
Supervise the staff service quality standards and operation process standards of all branches of the front office, and implement comprehensive supervision of the work of the front Office.
Effectively implement, implement and complete the monthly work plan made by the department.
Fluent English dialogue, strong coordination and management skills, with certain sales ability.
Fully grasp the basic financial knowledge of the front desk cashier, able to deal with the financial problems involved in the daily service.