【ROLES & RESPONSIBILITIES】• Provide good reception services using customer-serviced approach whilst maintaining security.• Where required maintain the reception environment, including meeting rooms to make a positive first impression that reflects the nature of the site.• Co-ordinate any room bookings, catering, audio visual and equipment requirements requested by the client. This includes; liaison and coordination with external catering/equipment companies as/when required• Manage a range of administrative or helpful services which may include (but not limited to), telephone enquiries, couriers, security cards and passes.• Utilize software for meeting room bookings, security badges and passes, help-desk tickets, etc.• Effective complaint handling, feedback management, standards and client service delivery.• Understand the site and key personnel to direct visitors, contact required site staff and resolve issues either directly or indirectly.• Performs other duties as assigned.【REQUIREMENTS】• Degree in Facilities Management or above.• Good telephone manner, with a good servicing mind.• Strong interpersonal skills, self-motivated, communicative, and problem-solving skills.• Sound judgement and the ability to think quickly during emergencies.• High integrity character who is positive and self-confident.• Excellence in Chinese and English language.• Well-versed in Word, Excel and PowerPoint applications.