1. 参与准备部门年度预算与财务计划。监控预算并控制费用,重点监督客用品、设备维护与人力成本。
Participate in the preparation of annual budgets and financial plans. Monitoring and control of cost budget, focus on the supervision of guest supplies, equipment maintenance and manpower cost.
2. 遵循并监督收银的操作程序、账单支付的程序,建立并教导员工安全处理现金的程序,并处理不正确的支付方式。
Follow and supervise the cashier procedure, bill payment procedures, establish and educate employees’ safe handling cash procedures, and processing of incorrect payment.
3. 严格执行各种财务制度,监督并培训员工对进入健身中心的每位客人进行实名登记,确认其身份后方可使用。每日泳池的客流量及时上报财务部日审文员。
Implementation of financial institutions, supervision and training staff to register enter guest, to confirm his identity before use.
4. 监督健身中心所有设备的保养和修理。
Supervision of HC all equipment maintenance and repair.
5. 根据酒店的市场地位,为本部门提供销售策略计划和参与酒店的预算计划。
According to the hotel market position, for the Department to provide strategic sales plan and participate in the budget plan.
6. 控制营运成本,追求利润最大化。
Control operating costs, the pursuit of profit maximization.
7. 效和职业发展目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高团队成员的绩效。
Deal with the daily affairs, plan and distribution of work, for each set of employees job performance and occupation development goals. Provide guidance, counseling and give regular feedback, help resolve the various staff conflicts; improve the performance of team members.
8. 教育和培训员工遵守国家、各省市与地方的法律和安全法规。确保员工获得关于质量与服务标准方面的恰当培训,为员工配备完成所有工作所需的工具、设备和授权。
Education and training of employees to comply with the national various provinces and cities, and local laws and regulations of safety. To ensure that employees have on the quality and standard of service for the staff is equipped with the proper training, complete all required tools, equipment and authorization.
9. 关注每年两次的员工满意度调查,并且及时跟员工分享其结果,弥补不足。
Focuses on GSTS twice a year and share the result with staff promptly.
10. 指导员工的培训工作与部门的标准及程序保持一致,并针对每一个员工的表现做好记录。
Guidance of staff training with departmental standards and procedures to maintain consistent, and for every employee performance record.
11. 为新员工准备详细的入职计划。
Make working plan and training for new comers.
12. 及时分析员工的培训需求,并根据他们的需要设计和执行培训计划。
Analysis of the employees training needs and according to their need to design and implement training plan.
13. 确保健身中心所有设备运行状况良好。
Ensure all equipment in good running HC.
14. 确保健身中心所有设备进行清洁与除尘,并根据预期客流量储备适量库存客用品。若有任何维修需求,应立即通知工程部并跟进维修情况。
Ensure that the HC all the equipment cleaning and dust, and according to the expected amount of passenger and goods passenger flow reserve stock. If you have any needs repair, should immediately inform the engineering department.
15. 制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有的宾客提出的问题、投诉或要求予以响应,确保达到较高的宾客满意度。
To develop and reach the quality goals and customer satisfaction goals. Politeness, quickly, efficiently to all the guests present problems, complaints or requests to respond, ensure high score Heart Beat.
16. 监管游泳池水质,根据集团标准每日在营业时间内每两个小时进行一次水质检测,并记录在工作日记本上。
Regulation detection of swimming pool water quality, according to the group's standard and make diary recorded (detected every two hours for a water quality during business hours).
17. 完成本部门每年的风险评估。
Complete annual department the risk assessment.
18. 配合酒店完成星评检查和质量管理检查。
Completion of hotel five star inspections and quality control check.
19. 组织交接班例会,与员工进行有效地沟通。
Tissue shift briefings, with staff and effective communication.
20. 监管员工的对客服务质量。
Supervision of staff to guest service quality.
21. 根据会员的要求制定详细的健身计划和实施。
According to the membership requirements detailed health plan and implementation.
22. 对容易出现的安全隐患及时发现和解决。
Easy to appear the timely detection of potential safety problems and solutions
23. 处理客人的特殊需求,处理酒店的失物招领问题。
Handle guest's special demand, the lost and found problems.
24. 维持足够的毛巾运转量。
Maintain adequate towel operation amount.
25. 严格按照绿色酒店标准完成工作,节约能源,减少能耗。
In strict accordance with the Swallow Edinburgh Greens Hotel standards finished work, saving energy reduces energy consumption.
26. 定期对员工进行绿色酒店相关知识培训,并确保工作流程符合绿色环保标准。
The regular staffs of Swallow Edinburgh Greens Hotel - related knowledge training, and ensure the work flow in line with the green environmental standards.
27. 熟悉职业健康、安全责任相关政策和程序,以确保所有程序能得以安全地执行,并在职业健康、安全职责方针的指导下确保行为落到实处。
Familiar with the occupation health, safety responsibility policies and procedures, to ensure that all procedures can be safely performed, and in the occupation health, safety responsibility under the guidance of the principle to ensure the implement.
28. 熟悉酒店的安全、救护、消防及紧急情况的程序,并能安全正确的使用各种设备。
Familiar with hotel security, ambulance, fire and emergency procedures, and the safety of the correct use of equipment.
29. 及时采取措施补救危险的情况并向主管汇报潜在的危险。
Take timely measures not dangerous situation and report to supervisor of potential danger.
30. 为了确保客人在水中的安全,健身中心每年两次的救生演习。
Arrange lifesaving drill in HC every two years.