岗位职责1、协助会所经理进行日常运营管理及客户接待工作，给客户提供优质的服务；2、配合进行各项管理制度、卫生安全标准、服务标准的制定和实施；3、日常团队的建设和管理，定期进行员工培训；4、会所卫生检查、员工的仪容仪表检查及工作表现考核；5、设备维护管理、采购及库存管理；6、领导安排的其他工作。任职要求：1、有两年以上星级酒店或高档会所管理经验，熟悉客户接待工作礼仪；2、酒店管理、商务管理及相关专业，大专以上学历，优秀者学历可放宽；3、有较强的组织、协调、沟通、领导能力

SUMMARY:    工作概述:                    The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery and shoe shine, in a friendly and caring manner according to NUO’s policies and NEA guest journey standards.   这一职位负责为酒店客人提供个性化服务，例如：叫醒服务，报纸递送，擦鞋，员工需要报以热心积极和符合诺金服务要求的高品质服务标准。 RESPONSIBILITIES:  工作职责:    ·  VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed.迎接VIP客人并提供专业的打包和安置行李服务·  All guest requests are executed highly professional and efficiently.高效高质量的满足客人的所有要求 · Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.为酒店客人提供各种相关服务，为客人留下难忘的愉快经历·  Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the NUO and NEA standards.为客人办理入住和离店手续，并以热情友好，符合诺金服务标准的工作态度接待和处理客人入住中的事宜。·  Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. 为客人办理入住分配房间。尽可能的满足客人对房间的特别要求，必要的话协助客人填写入住登记单。使用有效地建设性的销售技巧促销房间和酒店其他服务。确认客人的付款方式，遵循已有的信用卡使用的规则和现金付款的方式。·  Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets.  Replenish them on a daily basis until the guest's departure.每日与客房服务合作，准备鲜果拼盘并送达给VIP客人房间，直至客人离店。

岗位职责1.协助上司去管理行政楼层客人的登记与结帐情况，确保服务快速准确。2.在上司不在的时候，全权负责行政楼层的运作。3.确保顾客的需求及需要能及时地跟办，并从客人那里得到反馈。4.合理安排行政楼层员工的岗位，使他们在各自的岗位上为客人提供一流的服务。5.及时地跟办部门的工作事项。6.在客人到达之前，合理的为客人安排房间，确保房间物品的配置符合标准。7.时刻给客人一种友好、整洁、热情的印象，尽量使客人的特殊要求得到满足。8.协助经理组织员工的培训。9.对员工的服务标准和表现做到深刻的了解。10.确保早餐厅和厨房区域的干净整洁，为客人提供高标准的用餐环境。11.协助上司减少行政楼层的耗费。岗位要求1.从事同星级同岗位1年以上工作经验者优先。2.熟悉前台的各项业务，英语流利。3.精通前台的各项接待程序，沟通能力较强，解决工作中的各种疑难，处理各种投诉。4.性格开朗，有良好的个人修养，工作认真负责。

岗位职责全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。1、全面管理行政楼层的服务工作，做好行政管家培训和考核工作。2、检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。3、掌握贵宾楼层的房态，宾客的情况和必要的信息。4、迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。5、与相关部联系并协调工作，确保服务的快捷与效率。6、及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。7、保证行政客房的清洁水平。8、督导行政管家做好客史档案工作。9、了解饭店业行政接待情况，不断完善服务品质与项目。10、了解员工动态，调动员工积极性。11、阅读并填写交接班日记。12、定期总结工作，分析各种数据并上报。13、完成上级交办的其它工作。14、遵守国家法律和饭店规章制度。岗位要求1、教育：具有XXX毕业学历或同等以上文化程度。2、经验：有XXX年以上五星级客房管理工作经验或XXX年以上五星级行政楼层工作经验，熟悉客房服务流程、标准，会使用fedelio系统。3、技能：持有饭店英语高级证书或四级以上英语水平，善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。4、自然条件：女性为宜，身体健康，相貌端庄，举止大方；25--40周岁；1、65米以上。5、培训：参加过集团管理干部班培训且成绩合格者。

要向客人提供个性的服务，不仅要做到客人期待的，还要在服务上加上一些不同的地方，在酒店内任何地方想客人提供帮助。协助朗廷会副经理在酒店内做到我们的远景“想客人所想，创美好回忆”；最大程度上使客人满意，以卓越的个性化服务和专业的态度和能力获得最高的效率和生产率。协助朗廷会副经理与团队共同，确保团队能实现朗廷会的方向和目标。

Under the general direction of the Manor Club Manager and within the limits of established Rosewood Hotels and local policies and procedures.Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation.Monitor Manor Club team member to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

   An Executive Floor Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested.What will I be doing?An Executive Floor Supervisor, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Manage the performance of the Executive Lounge in the hotelDeliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectationsHandle enquiries and complaints, promptly and efficientlyEnsure that all Guest supplies and amenities are offered and replenished to the required standardsManage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinityEnsure the Team projects a professional manner with an emphasis on hospitality and Guest serviceEnsure the Team complies with Hotel security, fire regulations and all health and safety legislationExecutive tasks as instructed by the Executive Lounge Supervisor or ManagerServe your role and Team in an environmentally-conscience mannerWhat are we looking for?Executive Floor Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Previous supervisory experience in the hotel, leisure or retail sectorCalm, efficient and organisedExcellent personal presentation and communication skillsA passion for delivering exceptional levels of Guest serviceAbility to listen and respond to demanding Guest needsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in Executive Lounge Supervisor or Manager in a hotel environmentMulti-lingualAccountable and resilientAbility to work under pressureFlexibility to respond to a range of different work situationsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!        

岗位职责：提供对客服务，监督、指导和领导豪华阁并使其与香格里拉酒店集团所制定的目标，服务和质量标准相一致。提供给酒店所有客人特别是商务客人一站式的设施及服务并满足酒店客人一系列的商务需求。岗位要求：外表干净利落良好的英语口语和书面表达能力开朗健谈，善于沟通能适应灵活的班次

岗位职责1.协助管理行政楼层客人的登记与结帐情况，确保服务快速准确。2.在VIP经理不在的时候，全权负责行政楼层的运作。3.确保顾客的需求及需要能及时地跟办，并从客人那里得到反馈。4.合理安排行政楼层员工的岗位，使他们在各自的岗位上为客人提供一流的服务。5.及时地跟办Logbook上未完成的事项。6.在客人到达之前，合理的为客人安排房间，并且检查一遍，确保房间物品的配置符合标准。7.时刻给客人一种友好、整洁、热情的印象，尽量使客人的特殊要求得到满足。8.协助VIP经理组织员工的培训。9.对员工的服务标准和表现做到深刻的了解，并提醒他们日常所犯的错误。10.确保早餐厅和厨房区域的干净整洁，为客人提供高标准的用餐环境。11.提高员工的士气和平息员工的不满情绪岗位要求1.从事五星级酒店同岗位2年以上工作经验者优先。2.熟悉前台的各项业务，英语流利。3.精通前台的各项接待程序，沟通能力较强，解决工作中的各种疑难，处理各种投诉。4.性格开朗，有良好的个人修养，工作认真负责。

岗位职责：向客人提供良好的服务，工作内容包括：登记入住和结帐离店、秘书工作、礼宾服务、邮寄和其他信息、机票预订及餐饮服务等等，履行香格里拉酒店集团和深圳福田香格里拉大酒店标准。职位要求：1.流利的英文口语及书写能力，接待全球客人并提供良好的服务；2.良好的对客服务意识及团队合作精神；3.拥有1年以上同等五星级酒店前厅部相关工作;4.熟练操作Opera系统。

1、负责部门每日的运营，确保运作的稳定及标准。2、遵守酒廊所有的服务工作程序，保证行政酒廊的服务质量。3、时刻关注客人,在行政酒廊经理未上班的时候必须以身作责。4、察觉客人和同事的任何问题,并告之行政酒廊经理。5、确保定时完成工作计划。

岗位职责1、管理行政楼层客人的登记与结帐情况，确保服务快速准确。2、全权负责行政酒廊的运作。3、确保顾客的需求及需要能及时地跟办，并从客人那里得到反馈。4、合理安排行政楼层员工的岗位，使他们在各自的岗位上为客人提供一流的服务。5、及时地跟办Logbook上未完成的事项6、时刻给客人一种友好、整洁、热情的印象，尽量使客人的特殊要求得到满足。7、组织员工的培训。8、对员工的服务标准和表现做到深刻的了解，并提醒他们日常所犯的错误。9、确保餐厅区域的干净整洁，为客人提供高标准的用餐环境。10、提高员工的士气和平息员工的不满情绪。岗位要求1、从事同星级同岗位2年以上工作经验者优先。2、熟悉前台的各项业务，英语流利。3、精通前台的各项接待程序，沟通能力较强，解决工作中的各种疑难，处理各种投诉。4、性格开朗，有良好的个人修养，工作认真负责。

请在简历上附上近照，我们会自动拒绝所有不带照片的简历，请知悉。Please be aware that we will automatically reject all resumes without photos.工作描述行政楼层督导是行政楼层操作层员工的骨干，负责行政楼层和商务中心的日常具体工作。行政楼层督导应具有热情好客、细心周到的服务素质，熟悉电脑操作，有一定的英语水平。行政楼层督导的工作直接向行政楼层经理负责。任职条件1、 年龄20-40岁，专科以上学历，具有1-2年以上行政楼层工作经验；2、 熟悉楼层的接待服务程序，满足宾客需求；3、 具备热情主动的工作态度和团结协作精神，掌握良好的社交礼仪和沟通技巧；4、 具备英语沟通能力。

岗位职责全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。1、全面管理行政楼层的服务工作，做好行政管家培训和考核工作。2、检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。3、掌握贵宾楼层的房态，宾客的情况和必要的信息。4、迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。5、与相关部联系并协调工作，确保服务的快捷与效率。6、及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。7、保证行政客房的清洁水平。8、督导行政管家做好客史档案工作。9、了解饭店业行政接待情况，不断完善服务品质与项目。10、了解员工动态，调动员工积极性。11、阅读并填写交接班日记。12、定期总结工作，分析各种数据并上报。13、完成上级交办的其它工作。14、遵守国家法律和饭店规章制度。岗位要求1、具有专科毕业学历或同等以上文化程度。2、有1-2年以上五星级行政楼层工作经验，熟悉客房服务流程、标准。3、善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。

岗位职责1.帮助行政楼层宾客做好入住及退房工作。 2.检查并确保为重要宾客所预分的房间已经就绪。 3.在宾客入住时为宾客提供欢迎茶服务，引领客人到房间并向宾客介绍酒店的设施。 4.推销酒店的餐厅并为他们提供预订服务。 5.迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。 6.同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供早餐及下午茶欢乐时光的服务。 7.及时向行政楼层经理报告宾客的投诉。 岗位要求1.有同岗位工作经验，或有一定餐饮经验优先。 2.能吃苦耐劳，相貌端正。 3.具备与宾客沟通交流技巧和很好的客服意识，能用英语进行沟通。 4.具有很好的团队协作性和服从性。

如果你是这样的小粉,热情投入奢华服务的忠实粉丝专注细节积极的态度良好的团队意识加入我们，一起续写文华东方传奇服务! If you arePassion for ExcellenceFan of Luxury ServiceEye for DetailsPositive AttitudeTeam PlayerJoin us to continue legacy Hospitality in dynamic Shenzhen!  【薪资待遇面议】

Job overview职位概述Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。Duties and Responsibilities工作职责1.Conducts shift briefings to ensure hotel activities and operational requirements are known进行有效的交接班简报工作，以明确酒店活动和运营要求2.Supervise front office operations during assigned shift including:在当班期间监督前厅部运营情况，包括：3.Maintenance of guest information维护客户信息4.Maintenance of information about local events维护当地活动的信息5.Compile occupancy statistics统计入住情况6.Supervise the use of he public address system监督公共广播系统的使用7.Supervise group bookings监督团组预订情况8.Assisting with serious complaints协助解决严重投诉问题9.Supervise cashiering activities during shift including:在当班期间监督收银活动，包括：10.Cash handling and banking procedure现金处理和银行业务程序11.Dealing with irregular payments处理非法支付情况12.Instructing staff in credit policies and facilities就信用政策和设备对员工进行指导13.Instructing staff in cash security procedures就现金安全程序对员工进行指导14.Carry out debtor control实施应收帐款控制15.Prepare reports准备财务报告16.Supervise the cashiering system对收银系统实施监管QUALIFICATIONS AND REQUIREMENTS任职要求：1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。2.Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统3.Problem solving and organizational abilities具有解决问题和组织能力4.1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

SUMMARY:     工作概述:                      The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery and shoe shine, in a friendly and caring manner according to NUO’s policies and NEA guest journey standards.   这一职位负责为酒店客人提供个性化服务，例如：叫醒服务，报纸递送，擦鞋，员工需要报以热心积极和符合诺金服务要求的高品质服务标准。   RESPONSIBILITIES:   工作职责:     ·  VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed. 迎接VIP客人并提供专业的打包和安置行李服务 ·  All guest requests are executed highly professional and efficiently. 高效高质量的满足客人的所有要求  · Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. 为酒店客人提供各种相关服务，为客人留下难忘的愉快经历 ·  Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the NUO and NEA standards. 为客人办理入住和离店手续，并以热情友好，符合诺金服务标准的工作态度接待和处理客人入住中的事宜。 ·  Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  为客人办理入住分配房间。尽可能的满足客人对房间的特别要求，必要的话协助客人填写入住登记单。使用有效地建设性的销售技巧促销房间和酒店其他服务。确认客人的付款方式，遵循已有的信用卡使用的规则和现金付款的方式。 ·  Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets.  Replenish them on a daily basis until the guest's departure. 每日与客房服务合作，准备鲜果拼盘并送达给VIP客人房间，直至客人离店。

  监督行政楼层区域，例如登记入住，退房结账和欢乐时光，保证按凯宾斯基标准满足客人需要。Supervises all activities of Executive Lounge such as check in, check out and Happy Hours to ensure guest satisfaction and compliance to Kempinski standards.       监督交接班时备用金的清点，保证备用金的安全。Monitor the handover of petty cash fund during shift change and ensuring compliances to safety regulations.       努力促销客房至更高等级，扩大收入，加强账务的托收以增加客房的平均收入。Maximize hotel revenue by up selling to next room category and reinforcing the late charge policy to maximize REVPAR.       与其它部门协调以保证诸如房价，房型，帐务，宾客需求等准确无误，确保宾客特别需求得到有效满足。Liaises and coordinates with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversees that guests’ specific requirements are addressed in an efficient manner.       礼貌有效地处理客人投诉，给予相关人员进一步指示以确保宾客满意，并记录所有客人投诉意见，根据需要跟踪处理并告知前厅值班经理。Handle guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant employee if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follows up when necessary and reports to Front Office Duty Manager.       监督协调行政楼层接待的工作，激励他们带来优异表现，随时保持良好的仪容仪表。Coordinates and monitors the work of all Executive Floor Agent, motivates them to bring about excellent performance and verifies that they are well groomed at all times.       进行新员工培训，在岗培训，随时跟进以保证培训有效性。Carries out training for new employees and on the job training and follows up to ensure effectiveness of training.       根据酒店政策为员工作评估。Writes and conducts assigned employee TTTT in accordance with established hotel policies.       掌握酒店产品知识，当地旅游商务信息，并将其传递给直接下属，以便他们能回答客人的要求和问题。Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be any interest to our guests and communicates information to receptionists to ensure they are able to answer guest’s questions.       及时向员工分享紧急程序，酒店促销，产品知识，贵宾预抵和会议信息等，以便员工能很好的回答客人的需求和问题。Keep abreast on of all emergency procedures, hotel promotions, product knowledge, VIP arrivals and upcoming events and brief direct subordinates accordingly so that staffs are able to answer guest requests and questions.       引导员工为客人提供需求，观察客人交流并经常与员工交流，确保客人的满意度。Anticipates the needs of guest and direct the staff in complying with those needs. Observe guest reactions and confer frequently with staff t ensure guest satisfaction.

岗位职责1.及时有效的和宾客沟通，确保给顾客及时的答复。2.及时处理宾客的不满，回访客人，确保客人对解决方法满意。3.确保为客人提供人性化的服务。4.确保为会员顾客提供优质专业的服务，发展客人加入会员。5.完成领导交代的其他工作任务。岗位要求1.具有大专或同等以上文化程度。2.经验：在国际品牌酒店有至少1年的同等岗位工作经验，熟悉客房服务流程、标准。3.技能：良好的英文表达能力，善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。4.身体健康，相貌端庄，举止大方。

岗位职责1、全面管理行政楼层的服务工作，做好培训和考核工作。2、检查仪容仪表、严格执行服务程序与规范。3、掌握贵宾楼层的房态，宾客的情况和必要的信息。4、迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。5、与相关部联系并协调工作，确保服务的快捷与效率。6、及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。7、保证行政客房的清洁水平。8、督导行政管家做好客史档案工作。9、了解饭店业行政接待情况，不断完善服务品质与项目。10、了解员工动态，调动员工积极性。11、阅读并填写交接班日记。12、定期总结工作，分析各种数据并上报。13、完成上级交办的其它工作。14、遵守国家法律和饭店规章制度。岗位要求1、教育：具有大专毕业学历或同等以上文化程度。2、经验：有2年以上五星级行政楼层工作经验，熟悉客房服务流程、标准

岗位职责1.帮助行政楼层宾客做好入住及退房工作。2.检查并确保为重要宾客所预分的房间已经就绪，所有的小礼物在宾客抵达前已经放入宾客房间.3.在宾客入住时为宾客提供欢迎茶服务，引领客人到房间并向宾客介绍酒店的设施。4.推销酒店的餐厅并为他们提供预订服务。5.迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。6.同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供下午茶服务。7.阅读工作日志并签字，注意板面上的最后一条通知并落实。8.及时向行政楼层经理报告宾客的投诉。岗位要求1.大专以上学历，有同岗位工作经验，或有一定餐饮工做经验。2.能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。3.具备与宾客沟通交流技巧和很好的客服意识，能承受工作压力。4.知晓相关酒店财务制度，具有很好的团队协作性和服从性。

岗位职责全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。1.全面管理行政楼层的服务工作，做好行政管家培训和考核工作。2.检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。3.掌握贵宾楼层的房态，宾客的情况和必要的信息。4.迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。5.与相关部联系并协调工作，确保服务的快捷与效率。6.及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。7.保证行政客房的清洁水平。8.督导行政管家做好客史档案工作。9.了解饭店业行政接待情况，不断完善服务品质与项目。10.了解员工动态，调动员工积极性。11.阅读并填写交接班日记。12.定期总结工作，分析各种数据并上报。13.完成上级交办的其它工作。14.遵守国家法律和饭店规章制度。

§  Ensures the smooth and efficient operations of the Regency Club Lounge.确保嘉宾轩顺畅、高效地运作。§  Checks all Regency Club arrivals and departures list and meets with guest upon check-in.检查所有嘉宾轩抵、离客人的名单并在客人入住时欢迎他们。§  Produces a weekly roster for the Regency Club.安排嘉宾轩每周的排班表。§  Attends communicative and interdepartmental meeting to enable smooth operations and to maintain high standard of service.出席部门间的沟通会议，以确保顺畅运作、高水平服务。§  Ensures all established par stocks are adhered to.确保遵守所有物品存量标准。§  Assists the Regency Club Manager in efficiently running the Regency Club according to the   established concept statement providing courteous, professional, efficient and flexible service at all times.协助嘉宾轩副理确保嘉宾轩按照既定的理念顺畅运转，并始终提供礼貌、专业、快捷、灵活的服务。§  Works closely with Housekeeping and other related departments on daily operations.在日常运作中与客房部及其他部门紧密合作。§  Handles guest issues in a courteous and efficient manner and reports guest complaints or problems to Regency Club Manager if no immediate solution can be found.以礼貌、高效的方式处理客人的要求，在遇到客人的投诉或问题是，如果不能立即解决，要向嘉宾轩副理汇报。§  Ensures that the cashiering and credit procedures are strictly adhered to确保严格遵守收银及信用卡程序。§  Ensures the replenishment of Food and Beverage during breakfast and cocktail hours is being carried out accordingly.确保在早餐及鸡尾酒时间内，食品、饮料的充足供应。§  Organises and liaises with Housekeeping department to ensure that the established cleaning schedules are strictly adhered to.与客房部配合，确保严格执行已定的清洁计划。§  Maintains the Regency Club Daily Log Book.保管嘉宾轩的日志。§  Submits all guest/ associate incident reports.提交所有客人/员工的事故报告。§  Handles and reports “Lost and Found” items according to the established “Lost and Found” procedure.根据酒店的“失物招领”处理程序处理所有“失物招领”物品。§  Ensures all guests check-in and check-out are being handled according to the Departmental Operations Manual requirements.确保根据部门运营手册的要求为客人办理入住及离店手续。§  Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.确保以正确的方式处理所有客人的信息和文件，并保守客人信息的机密性。§  To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.确保不将客人的房间号提供给未被授权的人，以最大限度地保证住店客人的安全。§  Monitors and evaluates the operations and procedures in the Regency Club and suggests improvements.监控、评估嘉宾轩的运作及程序，并提出改进建议。