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  • 上海-静安区 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 专业技能培训
    • 提供宿舍
    • 提供员工餐
    • 提供制服
    • 定期员工活动
    • 市中心宿舍
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    1.协助首席管家管理每日管家部工作。 2.具有良好的中英文沟通能力。 3.具有2年以上房务部对客服务经验。
  • 上海 | 经验不限 | 学历不限

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    • 带薪年假
    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 免费工作餐
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Executive Floor Supervisor provides guidance and leadership, ensuring that consistent quality of customer service is provided to all guests in accordance with Hilton brand standards. What will I be doing? As the Executive Floor Supervisor, you will be responsible for performing the following tasks to the highest standards: • Observe performance of team members and encourage improvements. • Monitor the Executive Floor traffic to make team membering adjustments accordingly. • Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. • Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests. • Resolve customer complaints by conducting thorough research of the situation and using the most effective resolution. • Authorize revenue allowances to resolve problems only after alternative solutions have been offered. • Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide guest service in accordance with Hilton brand standards. • Monitor performance of team members with performance evaluations and take disciplinary actions when required. • Make recommendations for training related issues when inconsistencies develop at the Executive Floor Desk. • Maintain regular attendance in conformance with the standards, which may be established by Hilton from time to time. • Work varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry. • Support and motivate Front Desk team members by leading by example and employing competent and consistent management practices. • Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job trainings to ensure that all team members are of the same standard. • Attends trainings where and when required. • Act as a coach and mentor to team members, reinforcing standards, expectations and motivating team members to strive for established targets. • Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. • Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their careers. • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. • Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and that they know what is expected of them. • Ensure guests feel expected and immediately “at-home” when they arrive. • Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment is secured. • Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. • Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. • Follow-up with all guests to ensure satisfaction with problem resolutions. • Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. • Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. • Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensure that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. • Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. • Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. • Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. • Knowledgeable of the hotels’ facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. • Keep up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel. • Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. • Prepare the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. • Meet and greet regular and normal guests during the service, ensuring satisfaction. • Maintain hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operate in an organized and systemized way. • Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. • Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. • Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. • Ensure that the Executive Floor Manager and Front Office Manager are kept aware and up to date of operational issues. • Ensure that the day-to-day functions of the Executive Floor are completed, including but not limited to checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discounts and rate discrepancies as well as registration cards. • Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. • Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. • Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. • Keep up to date and aware of competitors’ activities in order to be proactive and create market advantage. • Adhere to the hotel’s selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. • Comply with Health & Safety, Emergency Management, the Disaster Manual, Fire procedures and regulations. • In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. • Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. • Adhere to the company credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. • Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. • Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. • Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. • Manage costs effectively by minimizing and controlling expenses. • Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensure that guests receive value for money. • Complete daily checklists of duties, to assure that appropriate reports are filed, and use analysis and judgment skills when preparing room discrepancy reports. • Pre-register all VIPs’ and Hilton Honors reservations so that the rooms may be inspected, and at the same time to ensure amenities are delivered to the correct rooms. • Prepare daily forecasts of expected arrivals and departures using analysis and judgment skills. • Operation of office equipment such as facsimile and the photocopier as needed. • Respond promptly to guest requests for a supervisor or manager. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? An Executive Floor Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • High School degree. • Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. • Good communication, organization and coordination skills. • Team player with a strong sense of responsibility and self-motivation. • Able to maintain excellent relations with team members. • Able to work under great physical and mental pressures. • Understand basic spoken English to meet business needs. • Familiar with computer systems preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 上海-黄浦区 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 员工生日礼物
    • 人性化管理
    • 领导好
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    Job overview职位概述 ·         Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  ·         负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 · Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. · 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 · Proficient in the use of Microsoft Office and Front Office System · 熟练使用微软办公软件和前台系统 · Problem solving and organizational abilities · 具有解决问题和组织能力   Qualifications – 学历 · Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent · 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。   Experience – 经验 · 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.   · 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
  • 行政楼层主管

    5.5千-6.5千
    深圳 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 包吃包住
    • 酒店免费房
    • 技能培训
    • 岗位晋升
    • 生日假期
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    行政酒廊主管 要向客人提供个性的服务,不仅要做到客人期待的,还要在服务上加上一些不同的地方,在酒店内任何地方想客人提供帮助。 协助朗廷会副经理在酒店内做到我们的远景“想客人所想,创美好回忆”;最大程度上使客人满意,以卓越的个性化服务和专业的态度和能力获得最高的效率和生产率。 协助朗廷会副经理与团队共同,确保团队能实现朗廷会的方向和目标。
  • 行政酒廊主管

    5.5千-6.5千
    深圳 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 包吃包住
    • 酒店免费房
    • 技能培训
    • 岗位晋升
    • 生日假期
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    行政酒廊主管 要向客人提供个性的服务,不仅要做到客人期待的,还要在服务上加上一些不同的地方,在酒店内任何地方想客人提供帮助。 协助朗廷会副经理在酒店内做到我们的远景“想客人所想,创美好回忆”;最大程度上使客人满意,以卓越的个性化服务和专业的态度和能力获得最高的效率和生产率。 协助朗廷会副经理与团队共同,确保团队能实现朗廷会的方向和目标。
  • 行政楼层主管

    5.8千-6.5千
    上海 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 管理规范
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【岗位职责】 1、协助主管去管理行政楼层客人的登记与结帐情况,确保服务快速准确。 2、在主管不在的时候,全权负责行政楼层的运作。 3、确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。 4、合理安排行政楼层员工的岗位,使他们在各自的岗位上为客人提供一流的服务。 5、及时地跟办Logbook上未完成的事项。 6、在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房间物品的配置符合标准。 7、时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。 8、协助主管组织员工的培训。 9、对员工的服务标准和表现做到深刻的了解,并提醒他们日常所犯的错误。 10、确保早餐厅和厨房区域的干净整洁,为客人提供高标准的用餐环境。 11、提高员工的士气和平息员工的不满情绪。 12、协助主管减少行政楼层的耗费。 【岗位要求】 1、从事同星级同岗位1年以上工作经验者优先。 2、熟悉前台的各项业务,英语流利。 3、精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。 4、性格开朗,有良好的个人修养,工作认真负责。
  • 上海 | 3年以上 | 大专

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    国际高端酒店/5星级 | 100-499人
    发布于 03-27
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    岗位职责 1.协助经理去管理行政楼层客人的登记与结帐情况,确保服务快速准确。 2.确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。 3.合理安排行政楼层员工的岗位,使他们在各自的岗位上为客人提供一流的服务。 4.在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房问物品的配置符合标准。 5,时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。 6.协助经理组织员工的培训。 7对员工的服务标准和表现做到深刻的了解,并提醒他们日常所犯的错误。 8.确保用餐区域和厨房区域的干净整洁,为客人提供高标准的用餐环境。 9.经理安排的其他事宜。 岗位要求 1.工作积极主动,善于团队合作。 2.喜欢创新,对细节有敏说的洞察力。 3.享受为客人打造最适合的解决方案。 4.有国际五星级酒店相关工作经验者优先。 5.喜欢与客人互动,具备良好的沟通技巧。
  • 上海-长宁区 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 领导好
    • 技能培训
    • 提供工作餐
    • 可住宿
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    1. 为酒店VIP客人办理入住及离店手续,并根据客人的要求,提供优质服务; 2. 协助行政楼层经理进行行政工作,管理所有行政楼层的运营,确保利润,成本控制和质量标准; 3. 确保行政楼客人的满意度,有效协调行政酒廊和行政楼层的日常运营,并在一线发挥领导作用; 4. 培训、监督员工,完成月度报表; 5. 协助行政楼层经理完成其他相关工作。
  • 常州 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 管理规范
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 节日礼物
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    • 投递简历
    岗位职责 1、协助主管去管理行政楼层客人的登记与结帐情况,确保服务快速准确 2、确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。 3、合理安排行政楼层员工的岗位,使他们在各自的岗位上为客人提供一流的服务。 4、及时地跟办Logbook上未完成的事项。 5、在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房间物品的配置符合标准。 6、时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。 7、协助主管组织员工的培训 8、确保早餐厅和厨房区域的干净整洁,为客人提供高标准的用餐环境。 9、提高员工的士气和平息员工的不满情绪。 10、协助主管减少行政楼层的耗费。 岗位要求 1、从事同星级同岗位2年以上工作经验者优先。 2、熟悉前台的各项业务,英语流利。 3、精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。 4、性格开朗,有良好的个人修养,工作认真负责。
  • 长沙 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 岗位晋升
    • 包吃包住
    • 步行距离宿舍
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    按照万豪食品和饮料质量标准,以优雅和专业的方式向客人致意和服务, 用积极的态度服务客人从而提高客人的满意度。穿着干净专业的制服,保持行政酒廊区域一直干净整洁。协助客人办理入住和退房手续。为客人提供帮助和进一步的帮助,确保客人无问题入住。
  • 北京-海淀区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 岗位晋升
    • 人性化管理
    • 领导好
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    Major Responsibilities 主要职责:  Ensure that guest needs, inquiries are properly handled and accommodated. 确保客人的需求、询问得到正确的解决。 In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances. 回应客人的询问,根据酒店服务和设施给予相关信息,要做到超前服务,例如像活动, 附近的名胜古迹,文化,娱乐表演中心等等。 Recommend and ensure key service standards. 确保服务符合酒店标准。 Ensure prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction. 能够及时礼貌并正确的服务所有的客人,最大限度的满足客人。   Job Specification职位要求:  At least 2-3 years work experience in FO operation in a deluxe international hotel in supervisory position. 具备两到三年国际品牌精品酒店管理级工作经验。 Good communication skills and service oriented. 具有良好的沟通能力和服务意识。 Fluent in English. 英语流利。
  • 深圳 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 技能培训
    • 人性化管理
    • 员工班车
    • 每周双休
    • 法定假期
    • 各类津贴
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 全面负责行政楼层工作,督导行政管家为客人提供入住、就餐、商务、离店等全程服务。 1、全面管理行政楼层的服务工作,做好行政管家培训和考核工作。 2、检查行政管家的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。 3、掌握贵宾楼层的房态,宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。 5、与相关部联系并协调工作,确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。 7、保证行政客房的清洁水平。 8、督导行政管家做好客史档案工作。 9、了解饭店业行政接待情况,不断完善服务品质与项目。 10、了解员工动态,调动员工积极性 岗位要求 1、教育:具有大专毕业学历或同等以上文化程度。 2、经验:有2年以上五星级客房管理工作经验。
  • 北京 | 2年以上 | 学历不限

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    • 六险一金
    • 带薪年假
    • 职业发展规划
    • 人性化管理
    • 多彩员工活动
    • 优越薪金
    • 员工特惠房价
    • 伙食好
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    岗位概述: 1.高效、优质、彬彬有礼、热情周到地帮助客人。 2.回答客人电话、登记客人入住、分配房间、帮助客人结账离店以及满足客人其它合理的要求。 3.随时保持高标准和提供优质服务。 岗位要求: 1.大专以上学历,良好的英语能力以及沟通技巧,有同岗位工作经验优先。 2.吃苦耐劳,相貌端正,头脑灵活,能适应倒班。 3.具备与宾客沟通交流技巧和很好的客服意识,能承受工作压力并熟练掌握酒店业Opera和PSB系统。良好的心理承受能力,在工作中始终保持积极的态度。 4.知晓相关酒店财务制度,具有良好的的团队协作性和服从性。
  • 深圳 | 3年以上 | 本科 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责: Delight Guest和悦宾客 1.Complete assigned tasks quickly and efficiently. 快速有效地完成分配的任务。 2.Provides comprehensive concierge information to our clients, including local and regional attractions, restaurants, theatres, special events, tickets, confirmations and other effective services. 为我们的客户提供全面的礼宾资讯,包括本地和地区的景点,餐厅,剧院,特别活动,门票,确认和其他有效服务。 3.Develop and maintain close customer relationships to ensure the loyalty of MGM members. 发展和维持密切的客户关系以确保美高梅会员的忠诚度。 4.Familiar with department knowledge and standard working procedures. 熟知部门知识和标准工作程序。 5.Check the daily arrival guest report, pay attention to guest preferences and special requirements. 检查每日预抵宾客报表,留意宾客喜好及特殊要求。 6.Check the arranged rooms before guests arrive to ensure that all complimentary items have been placed in the room. 在宾客到店前检查好已安排的房间,确保所有赠品已放入房间。 7.Greet guests to the store and escort them to their rooms or to the executive Lounge. 迎接贵宾到店及陪同他们到房间或去行政酒廊。 8.Check in and check out for MGM members and Executive Lounge guests. 为美高梅会员及行政酒廊客人办理入住和离店手续。 9.Attend to guest complaints, inquiries and requests, and seek help from supervisors and managers if they cannot resolve the problem themselves. 关注客人的投诉、问询和请求,如果自己无法解决问题,则将向主管和经理寻求帮助。 10.Take every opportunity to provide service that exceeds guest expectations. 利用一切机会提供超越客人期望的服务。 11.Make every effort to ensure that guests leave with a good impression of the service. 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 12.Participate in the training, development and performance management of all executive lounge staff. 参与所有行政酒廊员工的培训,发展和业绩管理。 13.Maintain high standards of conduct, appearance and attitude in accordance with the hotel Group brand standards. 按照酒店集团品牌标准,保持自己行为、外表和态度的高标准。 14.Keep the Executive Lounge working area clean and orderly at all times. 随时保持行政酒廊工作区域的整洁和有序。 15.Comply with the hotel's Code of conduct, staff rules and all hotel policies and procedures.  遵守酒店的行为准则、员工守则以及酒店的各项政策及程序。 16.Comply with the hotel's financial, service, safety, learning and development requirements. 遵守酒店财务、服务、安全、学习与发展的要求。 17.Complete other tasks assigned by superiors. 完成上级交代的其他工作任务。 18.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 19.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则 20.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 21.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 任职资格: Good health 身体健康 Good communication 良好的沟通技能 Pleasant looking 五官端正 Fluent in both verbal & written English & Mandarin 出色的普通话及英语的口语和写作能力 College degree or above 大专及以上学历 1 year work experience in a similar size hotel. 应具备在相当规模酒店1年酒店的工作经验 Self-starter. 主动 Team-builder. 团队精神 Goals oriented. 目标明确 Tactful and sensitive to guests needs. 能体察客人需要 Positive role model. 以身作则 Computer knowledge. 计算机知识 Financial knowledge. 财务知识 Ability to work long hours. 能适应长时间工作 Have good presentation skills. 具备优秀展示技巧
  • 深圳 | 3年以上 | 本科 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责: Delight Guest和悦宾客 1.Complete assigned tasks quickly and efficiently. 快速有效地完成分配的任务。 2.Provides comprehensive concierge information to our clients, including local and regional attractions, restaurants, theatres, special events, tickets, confirmations and other effective services. 为我们的客户提供全面的礼宾资讯,包括本地和地区的景点,餐厅,剧院,特别活动,门票,确认和其他有效服务。 3.Develop and maintain close customer relationships to ensure the loyalty of MGM members. 发展和维持密切的客户关系以确保美高梅会员的忠诚度。 4.Track and forecast daily, weekly and monthly executive lounge occupancy. 跟踪和预测每天,每周和每月行政酒廊的入住情况。 5.Ensure that preparatory check-in is done for the club members and guests who reserve the executive floor. 确保为美高梅会员及预订行政楼层的客人做好预备登记工作。 6.Check the daily arrival guest report, pay attention to guest preferences and special requirements. 检查每日预抵宾客报表,留意宾客喜好及特殊要求。 7.Check the arranged rooms before guests arrive to ensure that all complimentary items have been placed in the room. 在宾客到店前检查好已安排的房间,确保所有赠品已放入房间。 8.Greet VIP arrival and escort guest to room or Executive Lounge. 迎接贵宾到店及陪同他们到房间或去行政酒廊。 9.Check in and check out for MGM members and club guests. 为美高梅会员及俱乐部客人办理入住和离店手续。 10.Personally receive and respond to guest requests and complaints effectively and promptly. 亲自接收并有效及时地为客人处理需求和投诉。 11.Manage department supply requirement and wine inventory. 管理好部门用品需求量及酒水库存。 12.Check the working environment of the department. 检查好部门工作环境。 13.Complete attendance according to class schedule on time. 根据班表按时完成考勤。 14.Set up buffet tables and check food quality to ensure all food and beverage products are up to standard. 摆放自助餐台并检查食品质量,确保所有餐饮出品符合标准。 15.Consistently seeking ideas for improving the executive Lounge's products and services. 始终如一的,为提高行政酒廊的产品和服务而寻求思路。 16.Liaise closely and effectively with all other departments to highlight the executive Lounge area to ensure appropriate levels of service are provided to our customers. 与所有其他部门进行密切的,有效的沟通,突出行政酒廊区域,确保为我们的客户提供合适水平的服务。 17.Participate in the training, development and performance management of all executive lounge staff. 参与所有行政酒廊员工的培训,发展和业绩管理。 18.Supervises and supervises executive lounge staff to complete their work and tasks in a timely and efficient manner. 管理并监督行政酒廊员工,监督其及时高效的完成工作及任务。 19.Comply with the hotel's Code of conduct, staff rules and all hotel policies and procedures.  遵守酒店的行为准则、员工守则以及酒店的各项政策及程序。 20.Comply with the hotel's financial, service, safety, learning and development requirements. 遵守酒店财务、服务、安全、学习与发展的要求。 21.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 22.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则 23.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 24.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 任职资格: Good health 身体健康 Good communication 良好的沟通技能 Pleasant looking 五官端正 Fluent in both verbal & written English & Mandarin 出色的普通话及英语的口语和写作能力 College degree or above 大专及以上学历 2 years work at Executive Lounge in a similar size hotel. 应具备在相当规模酒店2年行政酒廊工作的经验 Self-starter. 主动 Team-builder. 团队精神 Goals oriented. 目标明确 Tactful and sensitive to guests and employees needs. 能体察客人和员工需要 Positive role model. 以身作则 Computer knowledge. 计算机知识 Financial knowledge. 财务知识 Ability to work long hours. 能适应长时间工作 Have good presentation skills. 具备优秀展示技巧
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 集团内部培训
    • 集团内部调动
    • 最佳雇主
    • 节日礼物
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    岗位职责 1、全面管理行政楼层的服务工作,做好培训和考核工作。 2、检查员工的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。 3、掌握贵宾楼层的房态,宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。 5、与相关部联系并协调工作,确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。 7、了解饭店业行政接待情况,不断完善服务品质与项目。 8、了解员工动态,调动员工积极性。 9、阅读并填写交接班日记。 10、定期总结工作,分析各种数据并上报。 11、完成上级交办的其它工作。 12、遵守国家法律和饭店规章制度。
  • 深圳 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 包吃包住
    • 岗位晋升
    • 管理规范
    • 内部调转机会
    • 年终奖金
    • 生日节日礼物
    • 员工活动
    • 带薪年假假期
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 全面负责行政楼层工作,为客人提供入住、就餐、商务、离店等全程服务。 1、全面管理行政楼层的服务工作,做好部门同事的培训和考核工作。 2、检查部门同事的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。 3、掌握贵宾楼层的房态,宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。 5、与相关部联系并协调工作,确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。 7、保证行政酒廊的卫生环境水平。 8、督导部门同事做好客史档案工作。 9、了解饭店业行政接待情况,不断完善服务品质与项目。 10、了解员工动态,调动员工积极性。 11、阅读并填写交接班日记。 12、定期总结工作,分析各种数据并上报。 13、完成上级交办的其它工作。 岗位要求 1、教育:具有大专毕业学历或同等以上文化程度。 2、经验:有2年以上相关工作经验,熟悉服务流程、标准。 3、技能:良好的英语水平,善于与客沟通,有较强的协调组织能力,可合理的为解决客人问题。 4、自然条件:身体健康,相貌端庄,举止大方。
  • 深圳 | 2年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 五险一金
    • 技能培训
    • 员工生日礼物
    • 人性化管理
    • 节日礼物
    • 年度旅游
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    SUMMARY OF POSITION 岗位职责: Assist department manager to finish daily work smoothly. Improve customer satisfaction, develop and maintain the team with my ability, and care for colleagues to ensure better service every day. 协助部门经理顺利的完成每日工作。提高客人对服务的满意度,用自己的能力发展维护好团队,时刻关怀同事以保证每日更加出色的服务。 Responsible for the daily operation of the department, ensure the stability and standard of operation, comply with all service procedures of the lounge, cultivate high quality staff and maintain staff resources. 负责部门每日的运营,确保运作的稳定及标准,遵守酒廊所有的服务工作程序,培养高素质的员工,维护员工资源。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求: Good skills of the English and Cantonese or Mandarin languages. Preferably foreign language ability. 具有良好的沟通技巧及中英文的读写能力,更希望具有多国语言能力。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 有良好的服务意识,在任何时候都能够适应四季的相关标准和理念。 Good knowledge and very familiar with Opera system. 良好的知识量储备,熟知Opera系统的操作。
  • 上海-普陀区 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 管理规范
    • 岗位晋升
    • 带薪年假
    • 节日礼物
    • 人性化管理
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    我们热情,不仅对客人 我们规范,不仅于制度 和我们一样,带着梦想 即刻起,点赞你的生活,从这一份工作开始! 只要你有才,虚以待位,只等你来! 无限的发展空间,我们的成长邀请你一同参与!
  • 深圳 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    1.掌握当日客情及餐饮活动。 2.掌握当天到店及离店的重要宾客,回头宾客。 3.与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。 4.做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。 5.在前台及大堂与行政楼层接待及迎送住离店的宾客。 6.协助入住行政楼层之宾客办理登记入住及离店手续。
  • 深圳 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 节日礼物
    • 丰富员工活动
    • 年度旅游
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 1、协助行政楼层经理管理行政楼层的服务工作,做好行政管家培训和考核工作。 2、检查行政管家的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。 3、掌握贵宾楼层的房态,宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。 5、与相关部联系并协调工作,确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。 7、保证行政客房的清洁水平。 8、督导行政管家做好客史档案工作。 9、了解饭店业行政接待情况,不断完善服务品质与项目。 10、了解员工动态,调动员工积极性。 11、阅读并填写交接班日记。 岗位要求 1、能有效的用英语进行听,说,读,写。 2、擅长于处理宾客关系,能有效快速的应对处理各种问题。 3、两年相关工作经验者优先。
  • 北京-朝阳区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 帅哥美女多
    • 带薪年假
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    岗位职责: 控制及管理部门成本 合理安排贵宾赠品 积极推动有关住房销售的优悦会奖励计划以增加酒店收益 了解集团品牌标准及各部门运营程序,及时有效的与员工分享确保员工掌握最新的信息 使自己所在团队清楚了解部门目标,与同事下属保持信任,合作的关系 发展及培养有潜力的员工 通过沟通交流来鼓励员工做出的优秀业绩,认可良好的业绩表现并对需要帮助或辅导的员工给予相应的支持 计划并定期组织团队活动 了解酒店最新信息 主动建立并维护宾客关系,捕捉宾客需求并超前满足其需求 维护回头客档案 定期组织并参加酒店鸡尾酒会,及时更新宾客需求 培养员工的个性化服务意识并付诸应用,让客人随时感到喜出望外 定期组织优悦会相关会议,及时更新团队信息确保优悦会会员能获得与其等级相对应的优惠,并让宾客感到倍受关注 及时跟进宾客投诉并找出最佳解决方案 任职要求: 四年以上五星级酒店客务关系工作经验或两年以上同岗位管理工作经验,熟悉前厅部各部门运营程序,性格开朗,健谈,能迅速适应新的环境及事物,有较强的组织及协调能力,具备酒店行业颁发的培训证书,流利的英文沟通能力,多语言者优先
  • 北京 | 3年以上 | 大专 | 提供食宿

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    • 奢华的品牌
    • 业界声誉良好
    • 绅士淑女众多
    • 培训体系完善
    • 晋升机会多
    • 团队凝聚力强
    • 人性化管理
    • 带薪年假
    • 岗位晋升
    • 六险一金
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    -  掌握每日预抵客人的信息,了解客人的喜好,提前与相关部门沟通好并提前准备好预抵客人办理入住需要的手续等,检查分配给行政楼层客人预定的客房内设施,并确保房间按照客人的喜好布置。 -  检查预退客人的账单,确保客人享受行政楼层礼遇(即免费熨烫与洗衣)。办理入住和退房手续,并及时提供礼宾服务(如行李寄存或周边出行介绍)。 -  按时更新行政楼层客人名单,并在服务时称呼客人的名字,做到对客的百分百认知。   -  对客服务时时刻保持专业的服务形象,注重仪容仪表的要求。 -  鼓励客人反馈,更新和维护客户的历史记录,使我们能够预见我们的客人的需要。 -  保证客人就餐优良环境,及时清理客人的餐桌,随时观察餐台菜品是否需要补齐,如有需要提前和相关部门做好沟通,为每一位来到行政楼层的客人提供完美的休息环境和完善的食品供应。 -  每周一/周四将订购的信息提交给行政楼层经理。 -  与管事部员工和厨房员工保持有效的沟通以完成每日备餐的工作。 -  做好部门内交接工作。 -  及时跟进并完成客人提出的请求和询问并记录相关信息。 -  按时参加部门例会,如果行政楼层经理不在,则组织部门例会,并向其他班次的同事交接客人的喜好及样貌特征以便于认知客人。 -  与客房部以及其他部门沟通客人需要及要求。 -  与餐饮和旅游业行业建立良好的关系,维护酒店和个人的形象,使我们的客人无论在城市的任何地方都可以得个性化的服务。 -  在工作日志中记录日常的事件和问题,如果有任何特殊情况,及时汇报行政楼层经理。 -  充分了解部门的标准和程序,包括:前厅部,客房部和餐饮部。 -  对厨房部门每日的食品转入进行详细审阅,如发现有出入及时与厨房沟通,并告知行政酒廊经理。 -  善于与员工进行沟通,在需要时提供一切可能的帮助。 -  良好的处理员工关系,做到员工与部门经理的桥梁作用。 -  确保客人及酒店有变化的信息能够很好的交接。 -  监控每天入住率报告和各餐段用餐人数报告。 -  更新每月食品饮料及酒水成本报告。
  • 上海-静安区 | 1年以上 | 大专 | 提供食宿

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    • 人性化管理
    • 专业培训
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 气派年终奖
    • 职业发展快
    • 管理规范
    国际高端酒店/5星级 | 500-999人
    发布于 03-27
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    卓越雇主
    卓越雇主
    Jing An Shangri-La,Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport,including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage.   上海静安香格里拉坐落于静安区中央商务区的中心地带,是静安嘉里中心的聚焦点。酒店共有508间客房,6家特色中、西、日餐厅。酒店紧邻四个街区,楼宇底层连接地铁2号线或7号线,其优越的市区中心位置提供了广泛便利的交通覆盖。   We are currently looking for a Service Leader – Horizon Club to join our Front Office team. As a Service Leader – Horizon Club, we rely on you to:   •Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities. •Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical. •Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction. •Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience. •Provides coaching and counseling on standards and procedures for the Horizon Club.   We are looking for someone who: •Takes pride in being a hotelier •Loves interacting with guests •Communicates and writes with fluency in English (and local language) •Enjoys working as part of a team •Has a can-do attitude •Is a self-starter •Enjoys crafting best-fit solutions for guests    工作概述: •对豪华阁客人提供优质服务,及时了解客人反馈,并在服务及酒店设备设施的调整提出建议,提高顾客满意度 •及时高效地处理客人投诉 •在授权范围内,快速正确地做出决定,使客人满意 •激励团队成员,保持高度的团队精神(或团队凝聚力) •向团队成员提供培训及指导,使团队保持酒店服务标准   岗位要求: •为身为酒店人而自豪 •喜欢与客人互动 •流利的英语书写及沟通 •相信团队合作 •自我驱动力强 •热衷为客人打造最适合的解决方案   If you are the right person, what are you waiting for? Click the apply button now!
  • 杭州 | 1年以上 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    1.Be informed about daily operations and events. 了解酒店每日营运情况及各种活动。 2.Know all frequent customers and is familiar with their special requests. Ensure that their needs are met. 熟悉了解所有常客并且知道他们的特殊喜好,保证他们的要求得到满足。 3.Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette. 清楚文化差异并且知道各种文化正确的举止,明白不同的礼节礼仪。 4.Be knowledgeable about all emergencies plans and know how to act upon them. 知道如何处理各种紧急情况并且发生紧急情况下知道如何作出正确反应。 5.Report any unusual occurrences immediately to the front office manager 发生任何异常情况都要及时通知前厅经理。 6.Operate OPERA well and able to use key card system, trouble shoot basic guest key lock issues. 熟练使用OPERA系统,并且可以使用钥匙系统。 7.Provides warm welcome and detailed service to hotel guest. Ensure all necessary guest information are properly recorded and loaded in OPERA system, front desk keeps the paper trail. 为酒店客人提供热情并且细致的服务,确保所有必须的客人信息准确记录在OPERA系统里。 8.Assist to ensure executive lounge/floor area is under smooth operation, including buffet set up, meeting room, business center, guest booking and special guest requests. 帮助行政酒廊运营顺利,包括自助餐的摆放,行政会议室,商务中心,客人预定及特殊要求。 9.Be familiar with daily in-coming VIP and Repeat guests. Get prepared and ready at the beginning of shift. 熟悉及了解当日到店的重要客人及回头客,在每个班次开始之前做好准备事宜。 10.Coordinate with bellstaff, concierge and front desk staff to ensure all front of house area is operating professionally. 与礼宾部及前台员工就做好协调确保前台专业的营运。 11.Needs to be able to perform in front office functions. 需要可以在前厅部工作。
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