·在房务总监的领导及指导下,并在洲际酒店已建立的制度和程序的限定范围内,管理前厅部运行,确保产品质量和对客服务达到酒店和洲际酒店集团的业务指标。执行人力资源职责确保遵循员工选择聘用,培训,咨询和表彰系统要求以最大程度的到达要求标准同时最大化的提高客人满意度。促进形成洲际酒店管理集团 “致胜之道”的企业文化和洲际集团对员工的承诺就是“尽炫自我”。·Under the general guidance and direction of the Director of Rooms and within the limits of established InterContinental Hotels Group and local policies and procedures, manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximise guest satisfaction. Promotes the desired work culture around the “Winning ways” of the InterContinental Hotels Group and the IHG Commitment is “Room to be yourself”·管理前厅团队,确保乐观的住房率和平均房价实现收入最大化。·Supervise the Front Office team to ensure optimum occupancy and average room rate for the purposeof maximizing revenue.·管理前厅部,尤其客务关系部人员,确保会员,常住客和贵宾客户收到特别的服务。·Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members knownrepeat guests and other VIPs receive special attention and recognition.·与房务总监和其他部门总监及他们的团队沟通相关客人信息例如重要客人的入店与离店等。·Communicate to the Director of Rooms and other HODS of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.熟悉酒店安全,急救,消防,和紧急情况的处理程序,并能正确的使用相关的设备。Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.·拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.·具有良好写作技能。·Good writing skills.·熟练使用微软办公软件和前台系统。·Proficient in the use of Microsoft Office and Front Office System.具有解决问题,推理,号召,组织和培训能力。·Problem solving, reasoning, motivating, organizational and training abilities.·在管理队伍中有具很强的领导技能。·Strong Leadership skills in managing teams.·管理复杂关系的能力。·Ability to manage complex relationships.·具有酒店行政管理,商业管理或相关的学士学位。·Bachelor’s degree in Hotel Administration, Business Administration or equivalent.·拥有5年酒店宾客服务工作经验,包括3年管理经验,或与此相当的教育和相关工作经验结合的背景。·5 years of guest service / hotel experience with 3 years in a management capacity, or an equivalent combination of education and experience. ·经验类型和程度的要求可能因运营规模和复杂性而略有不同。·Type and level of experience required may vary slightly based on size and complexity of operation.