【Primary Responsibilities主要职责】
- Directs and controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met
指导和控制前台员工确保按时处理日常事务和满足客人期望值
- Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives
给分部门经理或主管级别的员工提供向导和协助,帮助他们履行自己的职责并帮助他们树立和达成自己的目标
- Checking the VIP, Birthday or any other special guest rooms and make sure all the tings goes well
检查重要客人,生日客人或者其他特殊客人的房间,确保状况完好
- Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations
全面负责整个前台的服务标准,确保他们保持高度精确的标准,满足或超出客人期望
- Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling
协助准备员工排班,休假日程及公共假日的安排
- Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling
协助准备员工排班,休假日程及公共假日的安排
- Attends to all guest complaints immediately and initiates corrective actions and follow ups.
立刻关注所有客人投诉,采取正确的解决方式并跟进
- Must be visible in the lobby during busy periods (check-in/out, high occupancy). It is important that the Assistant Front Office Manager is easily accessible to all guests
繁忙时段必须坚守自己的岗位(客人入住或退房时,高住房率时)。前厅副经理给所有客人的亲和力是非常重要的
- Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary
与前线和后线部门进行多次确认,确保服务程序、卫生清洁标准、检修保养、员工仪容仪表,各级员工配备有序,并在必要时采取适当措施
- Assists in the maintenance of efficient administration preparing and submitting reports on time as directed
协助维持高效的管理,按要求准时准备和提交报告
- Assists in the selection, training and evaluation of subordinate employees
协助挑选、培训和评估下级员工
- Coaches, counsels, disciplines and develops subordinate employees
培养、启发、劝戒和发展下属员工
- To take in charge the concierge and front desk
管理礼宾部和前台
- Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance
作为前厅经理与下属管理之间的工作反馈与评价者,应及时将主管在工作方面的信息意见上报给前厅部经理
- To maintain all records for the purpose of legal and governmental purposes
保证各种记录符合法律及政府的规定
- Observe the Labor Law
遵守劳动法有关规定
【Knowledge and Experience 知识和经验】
· College and above
大专及以上
· 3 Years of related experience
相关工作经验3年及以上
· Good local and English language skills
良好的地方和英语语言技能
· Strong organizational skills
强大的组织技能
· Ability to lead, motivate and develop a team of individuals
领导能力,鼓励和发展个人合作
· Sound administrative ability
健全的行政能力
· Able to handle demanding workload
能够承受大工作量