VOL GROUP餐饮集团:
1、Mr&Mrs Bund法国餐厅
2、UltraViolet米其林三星餐厅
3、CHARBON By Paul Pairet
4、POLUX By Paul Pairet法式餐厅
岗位职责:
1、客户服务专员负责前台的所有行政事务。
2、负责接收客人电话、邮件的预定。
3、热情礼貌地欢迎、送别客人。
4、负责承接30人以下的团队用餐、以及定位客人信息的收集 客户服务专员需以高标准的行为规范代表公司。
5、头脑灵活,现场应变能力强,能够在遵守公司制度下主动解决顾客的投诉与要求。
6、良好的英语交流能力。
任职要求:
1.知悉餐厅提供的菜品、饮料知识
2.贯彻餐厅的服务标准
3.按照标准完成菜单、前台的卫生清洁
4.确保按照餐厅的标准完成准备工作
5.通过专业的良好的职业态度传达餐厅的正面形象
6.将顾客的需求准确的传达给经理
7.正确地使用餐厅设施器械并保持清洁
8.确保所有的材料,器械和家居被合理的利用及定期清理
9.确保餐厅的对于接待员政策及服务标准正确的传达
10.领导及监督前台接待员的日常工作
11.预定成本控制
12.管理餐厅每天的预定
13.合理安排餐厅的布局,空间利用率最大化
14.优化客人预定数量,控制服务的节奏
15.确保与客人保持良好的沟通
16.确保与内部员工沟通的畅通性
17.处理团队和各种活动的预定
18.维护客户信息库
19.处理顾客特殊的需求和投诉
公司福利 BENIFITS:
1. 公司提供工作餐/餐贴
Company will provide free lunch
2. 综合工时制,加班时间按照劳动法规定支付加班工资,国定假日上班支付三薪
Working time of company is 40 hours per week. Company will provide Overtime pay, holiday overtime treble pay.
3. 公司提供夜班津贴,高温费,献血补助
Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance.
4. 定期组织员工活动/聚餐等
Company will organize activities/dine together routinely.
5. 公司发放节日福利
Company will provide festival benefits.
6. 员工均享有带薪年假,外地员工每年另享有返乡假
Annual leave pay, Return false.
7. 公司配备国际化专业培训团队,定期组织培训
Company will provide professional training in free.
8. 公司配备完善的绩效考评体系,公平公正的奖金发放制度,合理的调薪/晋升机制
Company will provide broad space for development.
9. 推荐员工伯乐奖
Company will provide Recommended award.
10.试用期表现好的员工, 试用期结束后立即调薪
Adjustement of Salary once probation period successfully passed.
11.每半年做一次员工绩效评估,对于表现优秀的员工会给予加薪或职位晋升
Half-annual staff's performance appraisal followed with promotion and/or salary adjustement accordingly.
Keep the bar area clean, keep all necessary items clean, ensure all equipment is in normal operation.
保持吧台区域的卫生清洁,保持所需用品的清洁,确保所有设备正常运转。
Order necessary materials and beverage according to operation situation.
根据运营情况订购所需物资及酒水。
Prepare drinks and serve wine according to order during operation.
开餐期间根据订单准备相应饮品及侍酒。
Check inventory once a month.
月底盘点。
Assist to promote beverage sales and increase beverage revenue.
协助推销酒水,提升酒水收入。
Reduce waste and control costs.
减少浪费,控制成本。
Coffee machine cleaning and maintenance.
咖啡机的清洁与保养。
Qualifications 岗位描述:
Have rich knowledge of beverage, familiar with the process of beverage production.
具有丰富的酒水知识,熟悉店内所售饮品的制作流程。
Knowledgeable in wine and able to provide wine pairings to guests according to their
preferences.
具有丰富的葡萄酒知识,能够根据客人的喜好提供餐酒搭配建议。
Good presentation skill and learning ability.
具有良好的表达能力和学习能力。
Healthy, energetic and free from
infectious diseases.
身体健康、精力充沛、无传染疾病。
Strong executive ability.
较强的执行能力。
Have a strong sense of service, a sense
of responsibility.
有较强的服务意识,有责任心。
To assist the Procurement Manager in ensuring the smooth and efficient operation of the
Procurement Department.
协助采购经理确保采购工作的正常运行。
Ø To follow up the hotel purchasing policy and procedures when carrying out of all purchases.
在日常采购工作中严格遵循酒店采购政策及程序。
Ø To obtain three competitive quotes from suppliers to minimize cost to company.
确保成本最小化,任何购需提供三家有竞争力的报价。
Ø Conduct interviews with suppliers to obtain information, specification, and quotation, on any items required.
会晤供应商已确保获得相关产品之规格,价格等信息。
Ø Placing orders with suppliers to ensure timely delivery to satisfy outlet requirement and trace the outstanding orders to ensure operational needs are met.
向供应商下订单,确保及时交货以满足餐厅需求,追踪未完成项目,催促交货以满足
营运需要。
Ø Settle the necessary payment according to the negotiated credit period.
根据协商的付款周期结款。
Ø Conduct the market survey to understand the market trend and the price floating.
进行市场调查以了解市场及价格浮动趋势。
Ø Collect the Market List quotation at the regular intervals.
定期汇总日采购单,报价。
Ø Maintain good relationship with user department and suppliers.
和供应商及需求部门保持良好的关系。
Ø Perform other duties that may be assigned from time to time.
完成指派的其它任务。
Qualifications 岗位描述:
Ø Diploma education.
本科毕业。
Ø Minimum 2 years of experience in an
office administrative role or 1 year of experience in a similar capacity.
至少2年相关工作经验,或1年类似的工作经验。
Ø Proficient in MS Excel, Word, &
PowerPoint.
熟练使用MS Excel, Word,
& PowerPoint。
Ø Good communication skills.
良好的沟通能力。
Ø Service oriented with an eye for details.
注重服务和细节。
Ø Ability to work effectively and
contribute in a team.
在团队中能够有效的工作并做出贡献。
Ø Self-motivated and energetic.
有上进心和充满活力。
Ø Well-presented and professionally groomed at all times.
时刻保持专业的仪容仪表。
Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the catering and brand.
根据餐饮和品牌定义的烹饪方法和加工方式生产并呈现菜肴。
Ensures that dishes are well presented of a high standard and at the right temperature.
保证食物是完美的,高标准及正确的温度下。
Delivers dishes in good time to suit guests' wishes.
按照客人希望的事件送上菜品。
Depending on the restaurant, may be ask to receive deliveries, check and store merchandise.
依照餐厅规条,可能会被要求接受交货,检查和储存货物。
Organizes his/her work and timing to suit fluctuations in guest numbers and special events.
安排员工的工作时间来配合一些特殊活动。
Develops team spirit and motivation by creating a good working atmosphere.
发展团队精神和动力,创建一个良好的工作氛围。
Organizes and supervises the work carried out by commis chefs and apprentices in the area under his/her responsibility.
组织和管理手下的助理厨师及厨师。
Informs the team about cost optimization and the reduction of raw material wastage; tracks implementation.
通知团队关于节省成本和减少原材料的浪费,并跟踪实施。
Trains commis chefs, apprentices and interns to a high standard.
训练助理厨师,厨师及实习生到一个高的标准。
Following the cooking instructions to the letter.
遵照烹饪说明并写下准备过程。
Avoiding waste and loss of food items.
避免浪费和损失食品。
Helps conduct inventories.
帮助进行库存盘点。
To be ready and responsible when assigned to perform any other duties or job functions as required by Management from time to time.
要始终服从并负责管理层根据工作需要分配的工作或其它职责。
Ensures that the workplace remains clean and tidy, and the safety of consumable goods by always respecting HACCP regulations.
确保工作场所保持清洁和安全,遵守HACCP法规。
Respects the instructions and safety guidelines for the equipment used.
使用厨房设备必须遵照说明及安全指南。
Responsibilities:
• Attends to guests and take orders
• Cleans and resets counters or tables at conclusion of each course
• Prepares checks and collect payment
Requirements :
• Hospitality education background, with wine and beverage qualifications preferred
• 1+ years of experience in fine dining restaurant, 5-star luxury hotel or Michelin-starred restaurant preferred
• Passionate in haute cuisine with good understanding of ingredients and wine
• A pleasant and presentable communicator with hands-on approach to serve discerning guests and support the entire team with care, passion and professionalism
• A good team player who is willing to learn and adapt into the company culture, as a brand ambassador
• Able to work under pressure while have empathy for your fellow colleagues
• Pride and attention to details with the finest personal presentation
• Good command of English is essential, excellent interpersonal skills