- 3年以上五星级酒店宾客关系团队负责人或相关经验 - 精通英文沟通技能，良好的中文沟通技能，包括听、说、读、写 - 良好的团队合作能力 - 熟悉Opera操作系统 - 反应迅速、敏捷、有责任心

【岗位职责】 1、为市场销售总监提供专业、有力的支持，以达到战略目标。 2、实施并发展部门和酒店的政策。 3、同市场销售总监和收益总监一同制定市场推广战略和促销活动。 4、通过发展并实施销售市场推广策略达到收益目标。 5、根据外部环境可能对销售产生的因素，制定不同的方案。 6、根据市场变化趋势，寻找竞争优势，提高市场份额。 7、分析市场机会，制定具体目标，发展并有效实施策略和计划。 8、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 9、评估、掌握市场动态和趋势。 10、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 11根据客户的需求，不时向客户更新酒店优惠政策。 12、针对特殊客户群体制定特殊的市场销售方案。 13、有效管理时间。 14、分配销售市场、划分客户类型。简而言之，把时间管理概念有效灌输给销售、宴会的同事。 15、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 16、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 17、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 18、与市场销售总监、总经理、部门经理和客户保持良好的沟通。 19、能够为客户呈现良好的酒店介绍及描述。 【岗位要求】 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听，具备善于发掘客户需求的能力。 3、具备果断、自律的性格 4、具备高度的自信心，工作的热情和主动权。 5、擅长交际 6、擅长与不同的人打交道 7、懂得运用心里学技巧 8、具备销售的相关经验 9、酒店专业或相关经验的优先

Managing Recruitment and Hiring Process ·          Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. ·          Establishes and maintains contact with external recruitment sources.  ·          Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. ·          Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. ·          Oversees/monitors candidate identification and selection process. ·          Provides subject matter expertise to property managers regarding selection procedures. ·          Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. ·          Performs quality control on candidate identification/selection. Administering and Educating Employee Benefits ·          Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. ·          Prepares, audits and distributes unemployment claim activity reports to property management. ·          Attends unemployment hearings and ensures property is properly represented. ·          Ensures that department has the available resources on hand to administer employee. Managing Employee Development ·          Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ·          Ensures employees are cross-trained to support successful daily operations. ·          Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. ·          Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. ·          Ensures attendance by all new hires and participation of the leadership team in training programs ·          Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Maintaining Employee Relations ·          Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). ·          Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. ·          Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner ·          Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. ·          Partners with Loss Prevention to conduct employee accident investigations, as necessary. ·          Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices ·          Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. ·          Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. ·          Ensures medical records are maintained in a separate, secure and confidential medical file. ·          Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). ·          Communicates property rules and regulations via the employee handbook. ·          Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. ·          Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. ·          Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. ·          Manages Workers Compensation claims to ensure appropriate employee care and manage costs.  ·          Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

Required Skills – 技能要求 ·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·         Knowledge of Local Labour and Employment Regulations, as well as Beijing market strong contacts and broad recruitment channels  ·         具有本地人力和雇佣法的知识，以及北京市场强大的人脉和广阔的招聘渠道  ·         Proficient in the use of Microsoft Office ·         精通微软办公软件 ·         Innovative, Problem solving, analytical, reasoning, motivating, organizational and training abilities ·         具有创新、解决问题，推理，号召，组织和培训能力 ·         Good writing skills ·         良好的写作技能 Experience – 经验 ·         2 years of relevant experience or similar supervisory role work-related experience.  ·         2年相关工作经验或相似的管理经验                  International luxury brand hotel or Intercontinental hotels group work experience is preferred           国际型奢华品牌酒店或洲际酒店管理集团酒店工作经验优先考虑

- 5年以上酒店销售相关工作经历 - 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 - 合理高效地安排员工工作，同时积极培养员工的质量意识 - 善于寻求新方法改进工作绩效 - 以身作则，帮助并带领员工 - 出色的语言组织能力，清楚流利地阐述观点 - 善于解决问题，调节冲突，有效分析所有相关信息，以得出正确结论 - 具备良好的相关财务知识，关注财务状况，积极采取措施有效节约成本 - 愿意接受不定班次工作 - 精通英语，熟练运用口头和书面英语 - 具有丰富的客户资源 - At least 5 years similar working experience of Sales in hotels - Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards. - Structures work activities effectively, helps to build staff’s quality consciousness - Keeps on seeking new methods to improve work performance - Sets role-model for staff; guides and assists the staff - Has effective language abilities and clearly expresses opinions and information - Solves problem; reconciles conflict and analyses all relevant information for correct decision-making - Has sound financial knowledge and familiar with the financial situation, initiates effective measures to save cost - Accepts to adopt irregular working hour - Proficiency in English, in both oral and written - Possesses rich customer resources

完成每月及年度的个人销售指标 Achieves the monthly and annual personal target contributing to the Sales revenue. 协助准备年度销售企化方案。 To assist with the preparation of the annual sales plan. 协助整理月销售报告和评估。 To assist the monthly sales reporting and reforecast. 协助管理销售资金来源和控制部门的费用。 To assist the sales resources and funds and control departmental costs. 始终不断的检阅本地市场，国内市场，国际市场的发展趋势，以及竞争对手的销售侧重点，以确保我们酒店的销售在市场中保有竞争性和领导地位 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. 协助所有的销售策略，战术和行动的落实，遵从销售锦囊方式, 创造一个强大的而且训练有素的销售团队, 从而完成销售目标。 To assist all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal. 积极地参与销售会议,开发和调整销售账户以及制定价格策略。 To actively participates in sales meetings, developing and adjusting sales account and pricing strategy. 要按照行业，公司，酒店的规定，反应在市场销售变化。 To respond to changes in the Sales function as dictated by the industry, company and hotel. 确保系统性的，有效的拜访被分配到的客户。及时的向销售副部总监报告所发现到的公司信息和生意机会 Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to Associate Director of Sale. 发展潜在的客户群体，并利用Envision系统的数据库安排相应而有效的销售战略计划，从而提高酒店在市场上的占有率 Pre-qualifies and targets prospects, utilising Envision database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. 通过直接销售,电话联系和书信方式协助酒店创造高度影响。 To assist in creating a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. 协助监督销售部员工的出勤情况和仪容仪表，确保他们按照酒店仪容仪表规定，正确穿着工作制服以及保持高标准的个人形象和个人卫生 Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 通过适当的培训，训练与指导，尽量有效的提高每一个员工的技能与能力 Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 协助开展员工年度绩效发展讨论，并帮助他们设定专业发展目标 Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. 帮助并协调进修及培训发展部经理和部门服务教练，为员工安排和执行有效的培训项目 Assists to plan and implement effective training programmes for associates in coordination with the Learning and Development Manager and Departmental Service Coach. 保证销售职员严守时间和高质量外表的观念, 依照酒店和部门仪容仪表的标准确保职员穿着正确的制服和保持高标准的个人外表和卫生。 To ensure the punctuality and appearance of all Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 通过提高个人技巧、能力，适当的训练，指导和教育，使销售人员达到最大的工作效力。 To maximize the effectiveness of every Sales associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 与竞争对手酒店，相关的组织部门包括当地旅行社或旅游承办商保持良好的合作关系Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents. 担负其它的合理责任和职责任务。 To carry out any other reasonable duties and responsibilities as assigned.

【岗位职责】 1、尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 2、合理高效地安排员工工作，同时积极培养员工的质量意识 3、善于寻求新方法改进工作绩效 4、以身作则，帮助并带领员工 5、出色的语言组织能力，清楚流利地阐述观点 6、善于解决问题，调节冲突，有效分析所有相关信息，以得出正确结论 7、具备良好的相关财务知识，关注财务状况，积极采取措施有效节约成本 【岗位要求】 1、5年以上酒店宴会销售管理相关工作经历 2、精通英语，熟练运用口头和书面英语 3、具有丰富的客户资源

协助执行并执行人力资源部相应年度目标计划并确保落实完成。 确保部门活动符合集团品牌标准及人力资源部的统一方针，酒店的活动得到合理的执行。 建议并参与审核、保持及保证执行所有人力资源部政策及执行程序的合规合法性。 协助管理层制定并完善相应酒店管理政策，并做好宣传、培训、沟通以及落实。 通过高效和合理的管理，为酒店的财务目标做出贡献。 参与制定人力资源年度预算和月度预测并做好成本控制。 提出建议并参与制定酒店员工激励、奖励、绩效考核机制，鼓励员工的创造力和创新精神，勇于挑战压力，为酒店的运营做出贡献。 负责人力资源部职能部门的整体日常工作、人员及人才管理。 培养人力资源部员工专业技能及素养，确保其具备高效工作的技能。 协助推进有效的员工沟通和反馈渠道，营造开放式沟通企业氛围。 帮助人力资源部的其他员工为酒店其他员工（内部顾客）以及到人力资源部的所有人员提供专业、礼貌和热心的服务。 协助并指导部门经理提升对团队人员及绩效管理的能力。 确保所有员工了解并遵守酒店、集团和当地的政策法规。 协助所有部门管理员工的个人仪表卫生符合酒店和部门的标准。 代表酒店参与某些工会协商或者相关活动，并与区域人力资源部和酒店管理层保持紧密沟通。 协助人力资源总监与酒店业主维护良好的关系。 监督酒店的招聘和挑选程序，为部门总监或经理提供有效招聘方案。 与各招聘渠道及合作院校保持良好沟通进行创新型合作，打造良好的企业雇主品牌形象提升招聘效率。 与营运部门密切配合，有效规划用工类型以求最大化劳动生产率并控制人力成本。  参与外包及临时用工人员需求进行审核、外包公司资质评估以及监督部门对日常外包人员的日常管理和培训，以及费用的支付。 为酒店员工工资福利体系简历提供建议，确保员工的薪酬福利在本地市场具有一定的竞争力。。 协助学习与发展经理建立酒店完善的培训体系、培养合格的部门培训师人才以及部门经理的培训他人技能。 定期回顾与跟进酒店人才储备、人才阶梯发展计划并协助落实。 指导各部门经理进行团队人员及绩效管理，打造有凝聚力的高效团队。 在希尔顿愿景，使命，价值观的背景下，积极打造企业文化，统一员工行为规范，管理制度，引领团队具有正能量，引导全员宣传实践希尔顿文化。 熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。 确保所有员工设施符合希尔顿集团的营运标准。 保证工作区域及员工区域的安全及卫生，如员工餐厅、倒班宿舍等。

多年五星级酒店客房管理经验 英语口语流利，能够将英语作为工作语言者优先 岗位职责 1、协助行政管家负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 岗位要求 1、有3年以上同星级客房管理工作经验。 2、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 3、掌握熟悉客房管理、服务流程和质量标准。 4、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

负责酒店所有产品的宣传与销售工作，包括但不限于客房，餐饮，宴会，等。 完成酒店设定的销售目标及相关任务。 制定销售计划并得到销售总监或商务总监的批准，按照计划 实施对所负责的地区或行业的客户进行维护及开发，通过电话销售，当面拜访等形式了解客户需求并最终达成销售。 高效地制作完成报价，合同并发送给客户并及时跟进。带领客户进行酒店参观。 操作酒店预订系统对房间及宴会场地等进行预定。 及时发送团队工作单，宴会工作单 同时确保相关部门接收到相关信息 与所负责的客户建立良好关系，维持客户资料的更新并及时将客户需求与反馈反映给酒店。 向客户推荐集团内其他连锁酒店。 主动收集市场及行业信息与销售团队其他成员分享，抓住商机并最终转换为生意确认下来。 了解并熟悉竞争对手的所有产品信息，包括主要客户及其产量、酒店客房、餐饮、会务相关促销信息等，并及时反馈信息给商务发展总监/销售部总监。 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 通过定期的会议，确保销售团队与酒店运作团队有效的沟通，并协助宴会销售部或运营部跟进宴会或会议中发生的事件。 处理客人的反馈或投诉。 无论何时，最大化增加销售额，并对团队及宴会收入进行有效的预测。 根据需要在销售经理或销售主任制定团队报价或合同时进行必要的监督和指导。 积极参与市场计划的制定并协作达到预算。 根据销售团队架构来协助销售总监分配对日常工作进行有效分配。 协助销售总监组织定期的会议，确保销售团队与酒店运作团队有效的沟通，并协助宴会销售部或运营部跟进宴会或会议中发生的事件。 无论何时，最大化增加销售额，并对团队及宴会收入进行有效的预测。 协助销售总监完成部门相关部分的预算制定，并积极参与预测及市场计划的制定。 定期给员工进行培训，确保团队熟悉酒店产品及流程，可以高效的发掘客户需求并为之提供专业的定制服务。 定期分析客户产量及客源市场结构，预判市场发展趋势并提前设计产品及渠道以便抓住商机。 协助销售总监招募，选择，培训员工保持团队的活力与稳定。

1)  Ability to perform job functions with attention to detail, speed and accuracy. 2)  Ability to prioritize organizes, delegate work and follow through. 3)  Ability to be a clear thinker remains calm and resolves problems using good judgement. 4)  Ability to work well under pressure of meeting production schedules and timelines for guests' food orders. 5)  Ability to maintain good adjustment. 6)  Ability to maintain good relation and coordination. 7)  Ability to work with all products and food ingredients involved. 8)  Ability to judge food quality in accordance with standards. 9)  Ability to differentiate dates. 10) Ability to operate, clean and maintain all equipment required in job functions. 11) Ability to supervise, train and direct employees; give correction when needed. 12) Ability to comprehend food recipes. 13) Ability to perform job functions with minimal supervision. 14) Ability to work cohesively with co-workers as part of a team 15) Ability to motivate staff and maintain a cohesive team 16) Ability to take full responsibility to duty functions. 17) Ability to coordinate all departments to follow with quality department requirements.

-Essential: Ability to clearly and pleasantly communicate in English and Mandarin with guests/ visitors and co workers in writing, by telephone, and in person.   -Desirable: Previous hospitality experience with a strong background of Food & Beverage operations. Experience in banqueting and restaurant operation is crucial to the success of this position.

- 5年以上酒店餐饮相关工作经验 - 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 - 工作自觉主动、负责任 - 性格开朗，能从容应对压力 - 具有良好的团队合作精神，全力支持并协助他人工作 - 出色的沟通及表达能力 - 愿意接受轮班工作 - 英语熟练 - At least 5 year similar working experience - Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards - Acts on own initiative and takes responsibility for own work - Have a bright and cheerful disposition，can contend with pressure - Has team spirit, willing to provide assistance and helpful - Has good communication & interpersonal skills - Accepts to take shift work - Proficiency in English  

- 5年以上相关工作经验 - 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 - 工作自觉主动、负责任 - 性格开朗，能从容应对压力 - 具有良好的团队合作精神，全力支持并协助他人工作 - 出色的沟通及表达能力 - 愿意接受轮班工作 - 英语熟练 - At least 5 year similar working experience - Respects guest needs; takes great interest in satisfying them by taking theirinterests and complaints seriously; consistently delivers professional serviceswith high quality work standards - Acts on own initiative and takes responsibility for own work - Have a bright and cheerful disposition，can contend with pressure - Has team spirit, willing to provide assistance and helpful - Has good communication & interpersonal skills - Accepts to take shift work - Proficiency in English

更新培训告示栏上所有关于酒店内部及外部的新消息和培训信息。 组织奖励及证书计划。 组织协调人力资源总监和部门经理批准的交叉培训。          执行与人才发展相关的品牌及行业标准。 建立和维护酒店培训和人才发展机制。 能够开发和熟练使用集团内外学习资源，协助管理人员提高管理技能，为酒店高潜力人员制定个人职业发展计划。 定期进行培训需求分析和酒店内培训。 定期制订并保存酒店培训记录。 制订工具和体系保证培训和发展计划达到酒店目标。 保证培训和发展与经营计划、预算相结合，明确并监督计划目标。 参与准备和计划部门目标。 参与制定酒店人才发展预算，日常监督、分析和报告预算的变动。 参与酒店员工工作表现评估，在必要时制订调整计划。 促进多技能培训。 计划及实施入职培训计划。 给予下属成员个人职业发展提供建议和支持。 实施适当管理方法以激励员工并促进沟通。 保证按时完成所有报告和服务。 需要提供培训记录及出勤情况的相关信息。 指导和培养酒店所有部门培训员的培训技能。 与不同文化背景的客人和同事进行有效沟通。 执行健康及安全法规、政策及程序。 执行酒店安全及紧急情况政策及程序。 熟悉酒店安全、急救及消防紧急情况程序。 确保员工充分的理解并遵守员工手册内容。

负责酒店所有产品的宣传与销售工作，包括但不限于客房，餐饮，宴会，等。 完成酒店设定的销售目标及相关任务。 制定销售计划并得到销售总监或商务总监的批准，按照计划实施对所负责的地区或行业的客户进行维护及开发，通过电话销售，当面拜访等形式了解客户需求并最终达成销售。 高效地制作完成报价，合同并发送给客户并及时跟进。带领客户进行酒店参观。 操作酒店预订系统对房间及宴会场地等进行预定。 及时发送团队工作单，宴会工作单同时确保相关部门接收到相关信息 与所负责的客户建立良好关系，维持客户资料的更新并及时将客户需求与反馈反映给酒店。 向客户推荐集团内其他连锁酒店。 主动收集市场及行业信息与销售团队其他成员分享，抓住商机并最终转换为生意确认下来。 了解并熟悉竞争对手的所有产品信息，包括主要客户及其产量、酒店客房、餐饮、会务相关促销信息等，并及时反馈信息给商务发展总监/销售部总监/高级销售经理。 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 通过定期的会议，确保销售团队与酒店运作团队有效的沟通，并协助宴会销售部或运营部跟进宴会或会议中发生的事件。 处理客人的反馈或投诉。 无论何时，最大化增加销售额，并对团队及宴会收入进行有效的预测。 根据需要在销售经理或销售主任制定团队报价或合同时进行必要的监督和指导。 积极参与市场计划的制定并协作达到预算。 根据销售团队架构来协助销售总监分配对日常工作进行有效分配。 指导销售团队，总是确保将高质量的服务和产品提供给客户。 领导销售团队达到部门目标。 在需要时主持并参加会议。 协助销售总监招募，选择，培训员工保持团队的活力与稳定。

岗位职责 1.协助前厅部经理负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2.进行有关的市场计划分析制定部门工作计划，完成工作报告。 3.使客房达到最高出租率，获取最佳的客房收入。 4.督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5.保持良好的客际关系，能独立有效地处理宾客投诉。 6.协助酒店与更高一级领导处理突发事件。 岗位要求 1.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 2.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 3.有效贯彻、落实并完成部门制订的每月工作计划。 4.英语对话流利，有较强的协调管理能力，具有一定的销售能力。 5.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

【岗位职责】 有效管理餐厅的日常工作，确保日下工作正常进行： 1、监督部门工作标准和程序手册中列出的各项规范的贯彻执行。 2、遵守开始营业和结束营业的程序。 3、遵守规定的结账程序。 4、有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。 5、亲自迎送80%以上的客人。 6、激励在岗员工为客人提供卓越的服务。 7、与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。 8、在餐厅制定和执行餐饮产品促销活动日历。 9、特别活动的概念管理工作。 10、善于预测市场的变化情况，并在必要时审评运营工作。 11、对竞争对手进行分析。 12、创造良好的公众宣传机会。 13、管理顾客数据库并有效的加以使用。 14、推销酒店的设施。 15、积极的实行节约成本的方法。 16、尽可能再利用能源。 17、在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。 18、管理工资和饮料成本。 19、进行预测工作。 20、有效的控制存货。 21、通过销售点销售系统分析餐饮统计数据。 22、和上级领导一起进行人力规划和管理需求。 23、和上级领导一起编制和管理部门预算。 【岗位要求】 1、 大专以上学历，酒店管理，餐饮或相关专业。 2、工作经验5年及以上，包括管理经验，或与此相当的教育和相关工作经验结合的背景。 3、具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力；解决问题，推理，号召，组织和培训能力；具有良好的写作技能；具有领导能力。 4、持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 5、英语口语流利。

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef de Cuisine is responsible to manage the assigned kitchen as an independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet. Minimum 2 years experience as Chef de Cuisine or Sous Chef in a hotel or restaurant of good standards; preferably with experience in luxury international brands.   Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

§  确保有效和精确的文件系统，包括纸质和电子两个版本的及时保存 Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. §  保存酒店完整的销售协议、合同和报价的记录以备查用 Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. §  建立有效的文件跟踪系统，确保所有预订的客人都被适当的记录和跟踪查询 Establishes an efficient trace File to ensure that all business booked is properly tracked. §  及时对销售经理上交销售报告 Submits Sales report to Sales Manager in a timely manner. §  每月为销售联络员提供准确的预订商业报告 Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. §  与相关运营部门联系并紧密合作，确保达到和满足客人的要求和期望 Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. §  礼貌并有效地处理客人和员工的询问，并向上汇报投诉或问题。如果无法立即处理问题，要保证及时跟进处理。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. §  确保客人和员工之间的良好互动，和员工之间的良好工作关系 Maintains positive guest and colleague interactions with good working relationships. §  进行广泛的竞争酒店调查，保持对酒店信息的详细认知 §  Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. §  系统地、有效地对被指派的分区中指定的客户进行分析并且将发现和商业机会向销售副总监进行报告 Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Associate Director of Sales. §  预估和指定销售机会，运用资料库制定适合有效的销售策略以增加酒店市场份额 Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. §  通过专业的常规电话销售活动和跟进发展新的商业机会。 Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. §  在重要客人入住和离店时会见和问候客人 Meets and greets VIP guests upon arrival/ departure. §  对现有和潜在的客户进行销售拜访以获取新的商业机会 Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. §  确保高标准的个人仪态 Ensures high standards of personal presentation and grooming. §  与竞争酒店，商业伙伴以及其它组织的保持专业的合作关系。 Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents. §  执行长期的负责管理态度、积极代表酒店管理层和凯悦国际 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. §  应对由业界、公司和酒店所产生的销售和营销部的改变 Responds to changes in the Sales function as dictated by the industry, company and hotel. §  阅读酒店员工管理手册对其理解并严格按照酒店管理规章制度去做，特别要严格按照防火，卫生，健康，安全的管理条例及惯例去做。 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §  在必要时参加培训课程和会议。 Attends training sessions and meetings as and when required. §  担负其它的合理责任和职责任务。 Carries out any other reasonable duties and responsibilities as assigned.

1. 参加所有相关卫生、HACCP和安全标准的会议，并确保在每日厨师例会或每月的业务会议中所指派的工作已被相关人员跟进。 2. 负责配合厨房及餐饮部团队了解所有厨房和配餐间的各项标准及每日的卫生检查。 3. 通过HACCP流程监督所有关键控制点来确保食物、饮料的质量。每周一次检查， 和工程部、管事部一起巡视所有厨房， 监督维护保证工作一切运转良好， 厨房干净卫生。 4. 监督管事部负责的区域的卫生和清洁。 5. 每日对食品操作区和员工实践进行抽查。 6. 进行无公害检查并保存相关文件。 7. 确保跟进所有基础食品安全处理措施，包括储存的方法，温度控制，消毒，常规的清洁和维护。 8. 监督废物处理过程，包括环境保护和回收利用的问题。 9. 执行任何管理层委托的工作。 10.了解食品安全知识。

Assists to direct the functions of operations, administration and planning of the Food & Beverage Department to meet the daily needs of the operation. Insures decisions are made that correspond with established hotel policies.协助指导餐饮部每日经营，行政和计划的需要，保证所有决定都符合酒店的政策。 Directs the activities of the Food & Beverage Department to maintain and improve productivity, service quality, product quality, creativity and merchandising to increase quality, volume, sales and profits. 指导餐饮部的活动，维持和提高生产效率，服务质量，产品质量，创新和营销，提高质量，数量，销售额和利润。 Establishes policies and processes with management for the operation of all food & beverage-related areas to achieve productive and profitable results. 制定适当的政策和程序，管理所有餐饮相关的运作，以实现生产和盈利。 Assists to establish and achieve objectives and desired standards in guest satisfaction, customer service, food, sanitation, creativity and promotions. 帮助建立和实现预期目标和客人满意度，客户服务，食品，卫生，创造力和促销活动。 Instills a high concern for effective control of guest satisfaction, employee satisfaction, food & beverage products, and operating costs. 让客人满意，员工满意，有效控制食品及饮料产品和运营成本 Reviews regularly the guests’ satisfaction of all food & beverage areas.定期检查客人对食品和饮料的满意度。 Makes frequent restaurant visits with appropriate staff members to assess competitors与相关人员视察餐厅，做出评估。 Keeps aware of trends, practices, and equipment in food and beverage operation and presentation.保持发展的眼光看待餐饮经营，运作和设备。 Evaluates the performance of the food & beverage team.评估餐饮团队。 Participates in necessary meetings.出席必要会议。 Maintain complete knowledge of all food and beverage products used within the division, all operating equipment, daily house count, arrivals / departures, VIPs, Scheduled in-house group activities, locations and times, correct maintenance and use of equipment. All department policies / service procedures.完整掌握餐饮各分部相关信息，所有经营设备，每日入住率，入店/离店，贵宾，内部活动的日程安排，地点和时间，正确的保养和使用设备。所有部门政策/服务程序。 Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies.检查存储区域的物品，组织和情节。纠正任何清洁/组织方面的错误，并派专人调整。 Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget. 回顾前一天的销售;解决与财务的差异。跟踪预算收入 Inspect grooming and attire of staff; rectify any deficiencies.检查员工的仪容仪表；纠正不足。 Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.跟踪员工不同阶段的工作表现，确保所有程序符合部门要求；指出不足，及时纠正。 Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.检查摆台；检查清洁，整洁，符合部门标准，纠正不足。 Inspect all aspects of the bar environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies. 检查的酒吧确保各方面环境整洁，有序。纠正不足之处。 Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.预见客人需求，对客人的要求迅速做出反应，不断拉近与客人的关系。 Be familiar with all hotel services / features and local attractions / activities to respond accurately to any guest inquiry.熟悉酒店所有服务/功能和本地旅游景点/活动，给与客人准确的答复。 Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.合理处理客人投诉，让客人得到满意的回复。 Provide feedback to staff on their performance.根据员工的表现，给与反馈。 Foster and promote a cooperative working climate, maximizing productivity and employee morale. 推动和促进团结的工作氛围，最大限度地提高生产力和员工士气。 Complete work orders for maintenance repairs and submits to Engineering. 完成维修保养工作订单，并交到工程部

协助总经理的日常工作，包括为其提供秘书服务，处理行政办公室事务并帮助其他行政助理和文员解决工作出现的问题。监督所有行政职能包括收发内部及外部邮件、独立处理信函往来、及时更新归档系统，保证行政办公室的高效运行。

- 商务旅游客房销售方向 - 4年以上五星级酒店销售工作经验 - 良好的英文沟通技能