岗位职责 1、协助制定酒店年度培训规划和月度培训计划。 2、负责酒店年度、月度培训计划实施的组织、协调工作。 3、按期向上级领导反馈酒店培训实施结果。 4、与相关部门及人员进行沟通，取得培训工作所需的协助。 5、审核各种培训教材；负责员工考核工作。 6、深入部门，了解部门的培训需要，提出可行性教学建议。 7、协助经理聘请各项目培训人员，做好各种培训班的组织工作。 岗位要求 1、大专以上学历，有相同岗位工作经验1年以上。 2、熟悉岗位培训工作程序。 3、了解酒店员工的服务工作规范和质量标准的要求。 4、具有良好的沟通能力和协调能力。 5、具有较强的文字综合能力和口头表达能力。 6、掌握电化教育的方法，能熟练操作计算机。

Collate supplier’s documentation for processing 核对供应商的各类单据以便进行财务处理 Collate supplier’s documentation for processing 比较供应商产品及报价 Ensure all invoices have the appropriate documentation attached and approvals prior to processing 在处理发票前应确保所有发票均附有相应的审批单据 Process all invoices and statements  处理所有发票和账单 Record and process payments of goods and services 记录并处理各类产品及服务的付款工作 Maintain clear lines of communication with outside companies to ensure timely and accurate supply of goods and services 与外部公司保持有效沟通，确保所需产品和服务能够及时、准确的提供 Check arithmetic accuracy and invoices and assign general ledger codes as per chart of accounts 核对数字的准确性和发票，按照账目表分派挂账代码 Reconcile Food and beverage general and direct items with Food and Beverage control department 与餐饮管理部门核算餐饮总账目和直接分项账目 Reconcile the weekly purchase log 核对每周的采购账目 Prepare cheque run for approval on a weekly basis 每周准备所需使用的支票并提交审批 Reconcile supplier statements with establishment records and follow up on any discrepancies 根据现存记录核对供应商的单据并跟踪处理发现的出入 Maintain the batch register and balance daily to general ledger 保持每日将记帐记录输入到总帐中,并确保账目平衡 Prepare the accruals journal at month end for regular suppliers and delivery dockets not paid 月底准备常规供应商的分类帐目及尚未付款的送货单 Participate in other department stock-takes and month end close as appropriate 必要时参与其它部门的盘点和月末封账工作 Investigate cashier’s over’s and under as required and communicate any unexplained discrepancies to your Manager 必要时调查出纳账目的出入并就无法解释的账目不符情况与自己的上级经理交换意见 Works with Superior on manpower planning and management needs 与上级一起制定人力资源规划和管理需求

客户服务 Customer Service 确保遵守品牌承诺，在宾客到达酒店后及在酒店停留期间享受到超出其期望的服务。Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay. 根据各个区域（包括前台、客房和餐饮）的运营需要，协助各宾客服务员履行职责。Assists with Host duties as requested and required due to operational needs in all areas including Rooms, Housekeeping and Food and Beverage 通过礼貌有效的方式处理所有客人的投诉和要求，并确保问题得到圆满解决。Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 保证宾客满意度调查（HySat）得分达到或超越公司目标。Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target. 与客人及同事建立起积极的交流互动并保持良好的工作关系。Maintains positive guest and colleague interactions with good working relationships. 通过维持与宾客的良好关系与宾客建立友好关系。Establishes a rapport with guests maintaining good customer relationships.