Operational 营运管理 To assist in ensuring that all the outlets and banquets is managed efficiently according to the established concept statements.协助并确保根据经营理念对各餐厅和宴会部进行高效地管理。 To assist and monitor service and food and beverage standards in all outlets and banquets. Work with the Outlet Managers, Banquet Service Manager and respective Chef de Cuisine’s to take corrective action where necessary.协助并且督导各餐厅和宴会部的服务、食品和酒水标准。与餐厅经理、宴会经理和相应的厨师长共同为保证质量采取正确的行动。 To assign responsibilities to subordinates and to check their performance periodically.分派下属的工作并且定期检查下属的表现。 To assist any of the outlets and Banquet and Convention when necessary.在必要的时候对餐厅、宴会和会议进行协助。 Frequently test Food and Beverage in all outlets and be demanding and critical when it comes to Food and Beverage quality.经常性检查各餐厅食品和酒水，对食品和酒水质量要严格甚至苛刻的把关。 To handle all guest complaints, requests and enquires on food, beverage and service.处理所有客人关于食品、酒水和服务方面的投诉、要求和咨询。  Customer Service 客户服务 Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service. Personally and frequently verify that guests in the outlet are receiving the best possible service. Spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Outlet team and functions to the fullest expectations.  Marketing 营销 Assist in preparing with the respective Outlet teams, a yearly marketing plan for each outlet, which is the basis of the Food and Beverage Annual Marketing Plan.在年度市场营销计划基础上，协助各部门制定部门年度营销计划。 Continuously seek ways to assist the Outlet Management maximize their revenues and profits.寻找各种途径协助餐厅经理获得最大的营业额和利润。 Assist and monitor and analyze the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments.协助、检查并且分析与本酒店有竞争关系的餐厅、酒吧和其它酒店的宴会服务的活动和趋势。 Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.确保各餐厅的领导团队，宴会部的产品符合市场的需要和发展趋势。   Administration 行政 To assist in ensuring that the department operations manuals are prepared and updated.协助并且确保部门营运手册是准备好的并且是更新的。 To assist the Outlet Management teams in preparing the Annual Marketing Plan with marketing activities which become part of the Annual Business Plan.协助餐厅管理团队准备年度预算中部门年度营销计划的部分。    Payroll and Productivity Management 薪资及生产力管理 Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible employee base (Full Time and Part Time employees), multi-skilling and multi-tasking.通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Divisional Operations Manual.指导下属，确保各层生产力符合品牌标准以及达到凯悦国际餐饮运营的人手要求。 Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.专注发展各层生产力，以及需要谨慎地管理食物和工资成本，使其控制在可接受的方针内，并确保执行能最佳地展开及有效地使用各设备。 Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.确保新科技及新设备的运用，在提高生产力的同时能超系统工作。 Ensure adequate materials are on-hand to perform routine maintenance and assists, if necessary, materials/procurement personnel with sourcing desired/required materials at the best price.建立具有良好组织性的食物库存，保持紧密的食物消费控制，储存及库存总量的控制。 Ensure that all invoices and Purchase Requests involving hotel equipment and supplies, etc. have been appropriately approved.确保所有有关酒店用具和货品的发票和采购申请单都被批准。 Monitor and question each monthly divisional report, plotting trends and variance.监督并审问每月的部门报告，趋势和分叉。  Employee Management 人员管理 Assist in the recruitment, selection, motivating and development of own divisional employees to work following the operational, financial, administrative philosophies ensuring all employees become multi skilled and perform multi tasks.协助招募、挑选并提升操作、财务、管理方面的员工，并致力于培养多技能和能担当多项任务的员工。 Through hands on management, supervise closely own divisional employees in the performance of their duties in accordance with policies & procedures and applicable laws.亲自管理、密切监督所有工程部员工的工作职责，以确保符合政策程序和法规。 Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.适当授权，储备充足的人手，培训发展人员并确保营运和安全的标准。 Instills and supports the Training initiatives and philosophies of the company and work closely with the Training Manager developing Departmental Trainers, ensuring that all Managers and Supervisors take an active role in the training and development of employees.逐步灌输公司的培训理念并与培训经理密切配合以发展部门的培训，确保所有的经理和领班能够担当积极的训练员的角色并发展员工。 Develops and assists with training activities focused on improving skills and knowledge.推动并协助培训以提高技能和知识。 Ensures employees have a complete understanding of rules and regulations, and that behaviour complies.确保员工完全了解公司规章准则，并按照此规章准则工作。 Monitors employee morale and provide mechanisms for performance feedback and development.关注员工士气；反馈机器运作的状况和意见 Conducts annual Performance Appraisals providing honest and appropriate feedback.管理年度工作发展计划，诚实合理的提供反馈。 Effectively communicate guiding principles and core values to all levels of employees.有效向各级员工沟通指导原则和主要价值。  General 总则 Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk.完全拥护和理解凯悦集团以人为本的企业文化。 Attends and contributes to all meetings as required.如有需要，出席所有会议并给于贡献。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Employee Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation熟悉相关法律，理解并且严格执行劳动合同中的规定和条款以及员工手册和酒店规定中明确的消防、卫生、健康、安全和紧急情况处理等程序。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up．处理客人以及员工的疑问，报告不能及时解决的投诉或者问题，同时反馈跟进的期限。 Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback.对包括福利、安全、发展和对员工承诺、辅导和真实的给与反馈。 To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.遵守当地法律并且对于本部门有关的法律事项始终保持一致并且积极行动。 To ensure rosters are posted and timesheets submitted on time.确保排班表和考勤准时程交。 Maintains positive guest and colleague interactions with good working relationships维持正面与客人和同事的接触和工作关系。 Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.在任何时候都进行具有责任心的管理和行为，展现凯悦国际和酒店管理层的形象。 To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel polices and procedures.确保公平对待每一位员工，对员工工作期间和工作条件、本地法律、酒店的规章制度和程序都给与一贯的大纲。 To attend training sessions when required.参加要求的培训。 To report for duty punctually, wearing the correct uniform and name badge at all times.准时上下班，随时身着正确的制服和名牌。 Ensure high standards of personal presentation and grooming.确保高标准的个人形象和仪容仪表。 To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。 To ensure that all employees understand and strictly adhering to rules and regulations established in the Collective Labour Agreement, Employee Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation.确保每位员工理解并且严格执行劳动合同、员工手册和酒店确定的消防、卫生、健康、安全和紧急情况处理程序。 To ensure that all employees attend the training sessions when required.确保每位员工参加所要求的培训。 To ensure that all employees report for duty punctually, wearing the correct uniform and name badges at all time.确保每位员工准时上下班，随时身着正确的制服和名牌。 To ensure that all employees maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.确保每位员工保持高标准的个人形象、卫生和酒店和部门的仪容仪表要求。 To ensure that all employees provide a friendly, courteous, professional service and ensure guests satisfaction at all times.确保所有员工总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。 Ensures and practices the outmost protection of office’s confidentiality.确保保守办公室机密。