Jing An Shangri-La, West Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport,including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage.上海静安香格里拉大酒店坐落于静安区中央商务区的中心地带，是静安嘉里中心的聚焦点。酒店共有508间客房，6家特色中、西、日餐厅。酒店紧邻四个街区，楼宇底层连接地铁2号线或7号线，其优越的市区中心位置提供了广泛便利的交通覆盖。 We are currently looking for a Communications Executive to join our Sales & Marketing team. As a Communications Executive, we rely on you to•Support the Senior Marketing Manager•Maintains all digital marketing channels•Maintain the public image of the Shangri-La brand We are looking for someone who:•Has a passion for Sales and Marketing•Enjoys being creative•Enjoys interacting with people•Communicates and writes with fluency in English (as well as the local Language)•Solid knowledge of digital marketing and the platforms associated with it•Preferably has relevant experience from an International 5* Hotel Group•Adept in using analytical tools such as Google Adwords, Adobe Analytics, Social Bakers, etc.•Always kept up-to-date with latest industry trends and market practices 工作概述：•支持上级工作•维护所有电子市场渠道•维护香格里拉品牌的公众形象 岗位要求：•对市场销售工作抱有热诚•富有创造性思维•热爱与他人沟通互动•流利的中英文沟通及书写能力•扎实的电子市场及相关平台知识•国际品牌连锁五星级酒店工作经验优先•熟练使用谷歌Adwords, Adobe Analytics, Social Bakers等分析工具•随时掌握最新的行业趋势和市场情况 If you are the right person, what are you waiting for？ Click the apply button now！
JOB SUMMARY Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience· 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR· 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations· Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.· Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.· Evaluating if Operations Team is meeting service needs and provides feedback to operations team.· Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.· Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.· Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.· Working with team to put sustainable work processes and systems in place that support the execution of the strategy.· Reviewing reports and financial statements to determine Rooms operations performance against budget.· Communicating a clear and consistent message regarding departmental goals to produce desired results. Leading Operations Teams· Ensuring employees are treated fairly and equitably.· Celebrating successes and publicly recognizes the contributions of team members.· Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.· Making and executes the necessary decisions to keep property moving forward toward achievement of goals. Managing Relationships with Property Stakeholders· Attending owners meetings and provides meaning or context to the rooms operational and financial results.· Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability· Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.· Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.· Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.· Focusing on maintaining profit margins without compromising guest or employee satisfaction.· Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. Managing the Guest Experience· Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.· Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.· Ensuring core elements of the service strategy are in place to produce the desired results.· Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.· Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.