Ensures the delivery
of brand promise and provides exceptional guest service at all times.
确保品牌承诺的传递并随时提供超出客人期望的服务。
Handles all guest and
internal customer complaints and inquiries in a courteous and efficient manner,
following through to make sure problems are resolved satisfactorily.
礼貌和有效地处理所有客户和内部宾客的投诉和需求,并跟进关注问题已被满意的解决。
Establishes a rapport
with guests maintaining good customer relationships.
建立对客人的密切关注并保持良好的宾客关系。
Ensures that minimum
brand standards have been implemented.
确保酒店的品牌标准及营运标准被执行。
Ensures that all Food
and Beverage Essentials are implemented.
确保餐饮部基本准则被执行。
Supervise,
train and inspect the performance of assigned Room Attendants, Turndown
Attendants and Floor Attendants, ensuring that all procedures and guest room,
cleaning quality are completed to the hotels standards. Assist where necessary
to ensure optimum service to guests.
指导,培训,检查开夜床和楼层服务员的工作质量。确保所有的程序和房间质量都符合酒店标准, 帮助提供给客人最佳的服务。