1.Arrange appointments and meetings for the General Manager, record samein diary and ensure the General Manager has the appropriate documentation foreach appointment .
2.Attend meetings such as Department Head Meeting, Executive CommitteeMeeting and any other when requested.
3.Take minutes of attended meetings, accurately transcribe and circulateto relevant persons as soon as possible after the meeting.
4.Receive visitors and guests. In the absence of the General Manager,answer questions and concerns and follow through resolutions.
5.Arrange room and restaurant reservations for VIP guests/personnel ifrequested.
6.Assist with travels arrangements for business trips as required.
7.Assist General Manager in compiling guest data to be used for servicequality improvement .
8.Assess priorities of work and, wherever possible, assist in organizingGeneral Manager’s priorities.
9.Answers telephones in the Executive Office as required.
10.Prepare replies to correspondence as required.
11.Take dictation of correspondence as required.
12.Assist with translations, oral and written.
13.Maintain strictest confidentiality at all times on all matters.
14.Demonstrate essential overall knowledge of the organization.
15.Understand the responsibilities of other sections and departments andcooperate with them.
16.Adhere to the hotel’s security and emergency policies and procedures.
17.Demonstrate professional attitude and behavior at all times.
18.Prepare and maintain files, reports, letters, memorandums and other relevantbusiness documentation.
19.Ensure all reporting and servicing deadlines are met on a timely basis.
20.Maintain an accurate tracking system for prompt handling of issuesconcerned.
21.Order and maintain office supplies.
22.Abides by the team member handbook.
hotel policies andprocedures.
24.Abide by the hotel Code of Conduct.
25.Demonstrate professional attitude and behavior at all times.
26.Maintain personal presentation to hotel standards.
Themanagement reserves the right to change / extend this job description ifnecessary at any point of time during her / his employment.
28.Carries out any other reasonable duties andresponsibilities as assigned.