协助确保房务部运作符合集团策略，在适宜的地方开展酒店活动。Assists to ensure that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.监督部门营运手册的准备和定期更新。Oversees the preparation and update of individual Departmental Operations Manuals.定期与部门经理、部门培训员和进修及培训发展部进行会议，讨论培训的所有相关事宜。Organizes regular meetings with Managers, Departmental Trainers and Learning and Development in regards to all training matters. 与进修及培训发展部密切合作，协调管理酒店房务部客人认知计划。Co-ordinates the administration of the Hyatt Recognition program for Rooms with the Learning and Development Department. 进行定期审计，以确保房务部所有培训手册的实时更新。Conducts regular audits to ensure that all Rooms Training Manuals are up to date.每周向酒店经理和进修及培训发展部经理汇报员工培训和发展、建议及遇到的问题。Reports on a weekly basic to the Hotel Manager and Learning and Development Manager regarding associate training and development, suggestions and any problems encountered.确保所有员工遵循品牌承诺，始终提供优异的对客服务。Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. 确保员工适时为其他部门的内部客人提供优质的服务。Ensures that associates also provide excellent service to internal customers in other departments as appropriate. 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. 与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.