RESPONSIBILITIES: Manage the use of Rosewood’s Sales Systems, ensuring accuracy and usage, in accordance Rosewood’s sale systems related SOPs.*Manage and administrate the sales systems database to ensure data integrity for accurate reporting, including maintenance of security of confidential material stored in the database*Formulate, deliver and support Sales Systems standards and procedure.*Prepare, generate, and distribute all required daily, weekly and monthly report, in a timely manner*Prepare, deliver, support and audit sales incentive calculation reports for individual and team production, in a timely manner *Manage all interfaces relating to the Sales and Catering Systems including, but not limited to, the PMS interface, Meeting Broker, Delphi Diagrams, Meeting Matrix, eProposal, CVENT, Atrix LMS*Develop training tools, user guides, SOPs, and job aids*Conduct initial and follow up training on all Sales related systems and tools (I.E. Delphi/Salesforce, Meeting Matrix, Delphi Diagrams, eProposal,*Provide technical and procedural support for all Sales related systems and tools*Serve as the primary helpdesk contact for database and system issues; perform various trouble-shooting duties*Create ad hoc database queries and custom reports, including reports for sales prospecting, revenue management and incentive calculations*Exercise discretion regarding business intelligence and proprietary information (i.e.: Hotel sales, revenue and production; salary and bonus calculations; user credentials*Develop standards and procedures regarding Sales Systems in support of Rosewood Hotel Group’s objectives*Deploy and Support standards and procedures*Manage and complete major projects as assigned*Work with applicable sales systems' vendors during new product installation as well as to troubleshoot any issues*Ensure all Rosewood’s Sales Systems standards are being met on a regular basis by all sales associates*Create, modify and update any property specific form documents, menus, menu items and resources in the function room names, function room capacity, function room rental & guestroom types and BEO section*Ensure proper elimination or combination of:-Duplicate accounts- Accounts with inactive sources or no sources-Join wedding/social bookings into one account-Operator error bookings*Assist IT with installation of any upgraded and/or affiliated sales/catering software application and assist in providing training modules. (I.e. Computer Based Training modules (CBT's)*Responsible for ensuring all Sales Systems users are trained and keep up to date on the latest applications and Rosewood Hotel Groups Standards*SSA Support acts as the liaison between property individuals, MIS, and vendor support for all questions or support issues related to Sales Systems tools and software*User Maintenance - Manage adding, retiring and transferring of all users in Sales Related Systems*Create database auditing tools and implement best practices*Manage all user access to Sales Systems. Set up the Default lead catcher for the hotels along with a backup lead catcher as needed. Create assignment rules when needed. QUALIFICATIONS: • Experience: 2 years’ experience in sales systems (Delphi, Salesforce, CI, TY, ISAC, Envision) management and analytical experience preferred. • Education: High School Diploma, Bachelor’s Degree preferred • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Required to speak, read and write English, with fluency in other languages preferred. • Technical Skills: Must possess excellent computational and analytical abilities and keen attention to detailMust possess advanced computer skills and detailed knowledge of Microsoft Word, Sales & Catering Software platforms (Delphi, CI/TY, Opera, ISAC), Microsoft Excel, SSRS, Crystal Report Writer, Marketvision • Language: Required to speak, read and write English & Mandarin, with fluency in other languages recognized. • Physical Requirements: Must be able to exert physical effort in transporting 15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. • Other Responsibilities - Attends training sessions and meetings as and when required- Carries out any other reasonable duties and responsibilities, as assigned- Is a ‘brand ambassador’ at all times and ensures brand integrity and clarity are always maintained- Models the company’s culture, vision, mission and core values at all times
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