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Supervises and manages employees.
Manages all day-to-day operations. Understands employee positions well enough
to perform duties in employees' absence.监督和管理员工。管理所有的日常运作。了解员工的工作岗位,能够在员工缺席的情况下履行职责。
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Maintains service and sanitation
standards in restaurant, bar/lounge and room service areas.保持餐厅、酒吧服务区域的服务和卫生标准。
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Reviews staffing levels to ensure that
guest service, operational needs and financial objectives are met.审核员工水平,确保客人服务、运营需求和财务目标得到满足。
·
Empowers employees to provide excellent
customer service. 授权员工提供优质的客户服务。
·
Acts as the guest service role model for the
restaurants, sets a good example of excellent customer service and creates a
positive atmosphere for guest relations. 为餐厅树立宾客服务的榜样,树立良好的客户服务榜样,为宾客关系营造积极的氛围。
·
Handles guest problems and complaints. 处理客人的问题和投诉。
·
Meets with guests on an informal basis during
meals or upon departure to obtain feedback on quality of food and beverage,
service levels and overall satisfaction. 在用餐期间或离开时与客人进行非正式的会面,以获得关于食品和饮料质量、服务水平和整体满意度的反馈。
·
Ensures corrective action is taken to
continuously improve service results. 确保采取纠正措施,持续改善服务结果。
·
Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.运用人际关系和沟通技巧去领导、影响和鼓励他人;提倡健全的财务/业务决策;演示了诚实、正直;领导以身作则。
·
Encourages and builds mutual trust,
respect, and cooperation among team members.
鼓励并建立团队成员之间的相互信任、尊重和合作。
·
Ensures compliance with all food &
beverage policies, standards and procedures by training, supervising, follow-up
and hands on management. 通过培训、监督、跟进和管理,确保遵守所有的食品和饮料政策、标准和程序。
·
Ensures compliance with all applicable
laws and regulations. 确保遵守所有适用的法律法规。
·
Ensures compliance with food handling
and sanitation standards. 确保符合食品处理和卫生标准。
·
Ensures staff understands local, state
and Federal liquor laws. 确保员工了解当地、州和联邦的酒类法律。
·
Establishes and maintains open,
collaborative relationships with employees and ensures employees do the same
within the team. 与员工建立并保持开放、协作的关系,并确保员工在团队中也这样做。
·
Establishes guidelines so employees
understand expectations and parameters. 建立指导方针,使员工了解期望和参数。
·
Monitors alcohol beverage service in
compliance with local laws. 监督酒精饮料服务是否符合当地法律。