Ensures that minimum brand standards have been implemented.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that lobby lounge employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Assists in conducting monthly inventory checks on all operating equipment and supplies.
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
Ensures that lobby lounge is kept clean and organized, both at the front as well as the back of house.
In the absence of lobby lounge Manager, conduct daily pre-shift briefings to employees on preparation, service and menu.
Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
Performs the function of cashier and responsible for Micros cashiering procedure.
Balances cash and credit card charges and remittance of cash to Front Office Safe.
Makes necessary checks needed for specific events or functions.
Be a hands-on supervisor and be present at all times in lobby lounge, especially during busy periods.
Assists with conducting monthly inventory checks on all operating equipment and supplies.
Assist to liaise and organize with Housekeeping Department that the cleaning schedules are strictly adhered to.