•Familiarize yourself with the contents of the menu and drink list, and can explain it to the guests in detail.
熟悉掌握菜单及饮料单上的内容,并可以向客人做出详细解释。•Familiarize yourself with the food on the buffet table.
熟悉自助餐台上的食品。
•Respond positively to guest complaints and suggestions and give feedback to the restaurant manager with the necessary information.
以积极的态度处理客人的投诉及建议,并把必要的信息反馈给餐厅经理。
•In the service time with a positive attitude, efficient and accurate positioning and to meet customer requirements and needs.
在服务时间内以积极的态度,高效、准确的定位及满足客人要求及需要。
•Proactively serve guests, meet any reasonable requirements of guests, and train staff to anticipate guests' needs.
积极主动的为客人服务,满足客人任何合理要求,并且培训员工能够预见客人的需求。
•Ensure that all standards in the Customer Service Guide, Standard Service Manual are consistently and effectively implemented throughout the department.
确保在对客服务指南,标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
•Service standards can be clearly explained to other employees.
可以清楚的向其他员工解释服务标准。
•Ability to evaluate the performance of other employees against service standards.
能够按照服务标准评估其他员工的工作表现。
•out in accordance with service standards.
确保日常部门的培训能够按照服务标准进行。
• Coordinate of day to day Food & Beverage outlet activities.
协调餐饮部各部门的运作。
• To assist Director of Food & Beverage in Planning, organizing, budgeting in all outlets and bars. Provide a strong communication link between Outlet Managers and the Director F&B.
协助餐饮总监制定餐厅及酒吧的预算。在餐饮部总监及餐厅经理中提供良好的沟通桥梁作用。
• To fully understand the market needs and desires for each outlet and ensure that the product lines (menus) are developed by the outlet management team accordingly.
充分了解市场对餐厅各部门的需求和期望,确保各餐厅管理团队对于相应产品线(菜单)的开发。
• To prepare, along with his outlet teams, a yearly Marketing Plan for each outlet, this is on the basis of the yearly business plan.
和部门团队一起,准备每个部门的年度营销计划,作为年度营业计划基础。
• To ensure that all Food and Beverage forms and reports to be forwarded to the Area Food and Beverage Department are submitted properly.
确保所有转交给区域餐饮部门的表格和报告都按时递交。
• Formulate and adjust all kinds of operation policy as required.
根据需要,制定、调整各类运营政策。
• International hotel group working experience, at least 2 years of work experience in the same position.
国际酒店集团工作经验,2年以上同等职位工作经验。
• Sofitel experience is preferred.
有索菲特品牌经验为佳
宴会厅主管
· Assist with receiving and storage of goods
· 协助接收和存储物品
· Clean and maintain equipment and premises
· 清洁并保持设备和物资的清洁
· Maintain hygienic standards and procedures
· 遵守卫生规范和程序
· Assist with the preparation of functions and service
· 协助职责和服务的准备工作
· Assist with cellar operations
· 協助酒窖的工作
· Assist with the preparation of an outlet for service including:
· 协助餐厅的服务准备工作:
o Cleaning of equipment
o 清洁设备
o Sorting of stores equipment
o 分类和存储设备
o Cleaning and maintaining glassware for service
o 清洁并保持玻璃器皿的清洁以备使用
o Cleaning and maintain flatware for service
o 清洁并保持餐具的清洁以备使用
o Cleaning and maintain china for service
o 清洁并保持瓷器的清洁以备使用
o Preparing waiter stations
o 准备服务台
Ø Good English both verbal and written.
英文口语及书写流利。
Ø Ability to express effective written and verbal communication
有效的书面和口头表到能力
Ø Excellent communicator, organizer and motivator
优异的沟通者,组织者,激励者
Ø Ability to lead motivates and develops a team of individuals.
领导能力、促进个人团队的发展
Ø Good team player and corporate attitude.
具备良好团队合作精神。
Ø Proficiency in role at required level.
精通级别范围内的工作。
Ø Knowledge of training procedures, methods and techniques.
具备培训的程序、方法和技巧方面的知识。
Ø Knowledge of guest interaction processes.
具备与顾客交往的知识。
Ø Conversant with hotel/resort practices and operational procedures.
精通度假酒店的实际操作流程。
Ø Directs and controls all subordinate Food and Beverage staff to ensure that all day-to-day operational matters are handled on time and guest’s expectations are met.
领导和控制餐饮部的下属员工保证日常事务准时处理和保证达到客人的期望。