Plan and coordinate all activities of every section of the laundry such as handling linen, dry cleaning and uniforms in order to meet hotel business requirements whilst ensuring the highest quality of services.
Supervise Laundry operations such as cleaning and maintain all Linen and Uniforms while ensuring satisfaction of all customers internal and external, timely and defect free.
Select, train, develop, schedule and manage the performance of direct and indirect subordinate to ensure the efficient running of Laundry operations.
Check the cleaning of guest and staff clothes, uniforms and linen of the hotel in order to meet the Kempinski quality standards and take corrective actions when necessary.
Verify the laundry equipment on a regular basis to ensure proper functioning.
Identify the Laundry Department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
Keep up to date a list of requests for linen and uniforms for each department so that they are in line with their budget.
Prepare and organize the quarterly linen inventory, write a report and ensure replacement which is necessary.
Prepare the yearly budget for the hotel guest laundry, monitor its expenses and strive to increase its revenue.
Handle guest complaints and give further instructions to the staff if needed to ensure customer satisfaction.
Assist in the preparation of the annual laundry budget and manning guide and manage within the budget guidelines without effects on the quality of laundry services.
Keep abreast of all new equipments and new cleaning products and evaluate their quality.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of th