营运 Operational   §   遇到客人的投诉或问题，如果不能马上找到解决办法，则要汇报给副理。 Reports complaints or problems to Assistant Manager if no immediate solution can be found. §   保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §   确保高水平的酒店产品知识。 Ensures a high level of product knowledge of hotel. §   确保将任何来自客人或其它部门的反馈及时并准确地沟通给副理。 Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. §   在洗涤/干洗前，向洗衣房副理报告重要的问题、衣物数量的不一致、破损或污渍。 Reports to Laundry to Assistant Manager of any major problems, discrepancies in count, defects, or stains in garments prior to laundry/ dry cleaning. §   遵守酒店关于洗衣房和客房部的政策和程序 Complies with the Hotel’s Policies & Procedures relating to Laundry and Housekeeping. §   遵守客房部的系统和程序。 Complies with all systems and procedures as laid down by Rooms Division. §   在日常工作中，确保布草和制服达到凯悦的品牌标准。 Performs routine duties in ensuring all hotel linen and uniforms meet Hyatt brand standards. §   确保按照酒店设定的标准和程序储存和洗涤酒店的布草/制服。 Ensures the storage and washing of house linen/ uniforms are being done according to the standards and procedure set by the Hotel. §   在发送给使用部门/布草房前，检查洗涤的物品，以确保其干净及可用性。 Examines laundered items to ensure cleanliness and serviceability before sending to the user department/ linen room. §   在洗衣运作中，督导并协助负责及参与清洗客人和酒店衣物的员工。 Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guest and house laundry items. §   严格遵守所有运营设备、用品及盘存物品的存量标准。 Strictly adhere to the par stocks for all operating equipment, supplies, inventoried items. §   协助进行对运营设备和用品的月度盘点。 Assists in conducting monthly inventory checks on all operating equipment and supplies. §   协助控制运营设备和用品的申请、储存及仔细使用。 Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies. §   确保酒店和客人的衣物被正确分拣和水洗/干洗干净及包装；根据程序检查衣物的破损、污渍及遗漏的首饰，并采取行动解决。 Ensures that guest and house laundry items are properly sorted for washing and drying, are cleaned and packaged accordingly; examines items for tears, stains, and missing accessories due to processing and oversees remedial action taken. §   清点并将洗好的物品集中放到布草车上，记录收到的布草和制服的数量并发出。 Counts and assembles laundered items on cart or linen truck, records Amounts of linen and uniforms received and issued. §   始终保证洗衣房区域的干净整洁。 Ensures and maintains the cleanliness of Laundry area at all times. §   确保对工作区域和设备的正确管理和保养。 Ensures proper handling and maintenance of work area and equipment. §   副理不在岗时，主持每日班前会，向员工沟通当天的住房率、抵离店的客人情况、会议/活动及需要特别关注的事项。 In absence of Assistant Manager and Laundry Manager, conduct daily pre-shift briefings to associates on room occupancy, arrivals and departures, function/ event of the day and special attention that is needed. §   在日常运作中，与客房部及其它部门配合。 Liaises with Housekeeping and other related departments on daily operations. §   报告丢失、损害的布草、制服或任何酒店财物。 Reports missing and damaged linen or any other hotel property. §   根据酒店的“失物招领”政策报告及上交遗失物品。 Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy. §   清洁并保养好用品、洗衣设备和仓库。 Cleans and maintains all supplies, laundry equipment and storage rooms. §   在房务部所属部门及其它部门内能够灵活调动及轮换。 Be entirely flexible and adapt to rotate within the different sections of Rooms Division or any other Department. §   根据酒店的政策和客房部的规定使用和控制钥匙 Use and control hotel key according to hotel policy and Housekeeping principle.     Payroll & Productivity Management 薪资及生产力管理 §   通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数（全职员工及临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §   根据凯悦的设计标准及凯悦集团洗衣房营运手册的要求，带领下属保证生产力满足所定的标准。 Directs subordinates to ensure productivity meets Hyatt International Laundry Operations Manual requirements.   员工管理 People Management   §   通过参与管理，对部门的员工进行紧密督导，十他们的表现符合政策、程序及有关法律。 Through hands-on management, supervises closely all Laundry attendants in the performance of their duties in accordance with Policies & Procedures and applicable laws. §   适当地分配职责和责任，以使员工掌握技能并获得资源；在保持运营及安全标准的同时，关心并发展员工。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §   灌注公司的培训理念，并与进修发展部经理/宾客服务经理及部门培训员紧密配合，提高员工的技能和知识。 Embraces the Training initiatives and philosophies of the company and works closely with the Learning manager/ Assistant Manager and Departmental Trainers on improving Associates skills and knowledge. §   确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and their behaviour complies. §   关注员工士气并对工作表现及发展提供反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §   进行年度表现评估，提供诚实且适合的反馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §   将指导原则及核心价值高效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates.     总则 General §   始终提供礼貌且专业的服务。 Provides courteous and professional service at all times. §   根据安排参加酒店的培训课程，以提高技能和知识。 Attends departmental training sessions as scheduled to improve skills and knowledge. §   礼貌且高效地处理客人及员工的要求，遇到问题或投诉，如果不能马上找到解决办法，要向上级汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §   严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §   确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §   与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §   根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.