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  • 上海 | 经验不限 | 初中

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    其他 | 2000人以上
    发布于 04-07
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    1、工作时仪容举止规范,熟练使用礼貌用语;2、以微笑服务迎送客人,为客人提供拉、关车、厅门等服务,给客人留下良好印象;3、协助保卫人员做好安全工作,发现问题及时汇报;4、协同有关部门负责岗位区域内设备完好,发现问题及时汇报;5、积极完成领导交办任务,听从指挥,并接受监督 ,与上级、同事搞好关系,创造和谐的工作氛围。 
  • 上海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    西式餐饮 | 500-999人
    发布于 04-09
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    VOL GROUP餐饮集团:1、Mr&Mrs Bund法国餐厅2、Bar Rouge酒吧3、UltraViolet米其林三星餐厅4、The Cut Steak & Fries美式牛排馆(上海/北京)5、璞本 Pu Ben粤菜馆6、POLUX By Paul Pairet法式餐厅岗位职责1. 及时而专业地应答来电。 Answer the incoming telephone calls promptly and professionally.2. 准确记录预订与电话信息。Akes accurate reservations and phone messages.3. 热情而专业地接待顾客。Meet and greet guests in a warm/friendly and professional manner.4. 引导顾客就坐。Escort guests to their allocated table.5. 根据顾客提出的要求提供相应的帮助和信息。Guide guests through the venue and provide any assistance/information as required.6. 严格执行关于客户管理和预定的标准流程Follow Mr & Mrs Bund standard procedures for guest management and bookings7. 通过热情专业的聆听建议和服务专递积极的餐厅形象,提高顾客满意度。Manage guest satisfaction and convey a positive image of the restaurant through professionalism, listening and advising8. 在营运过程当中确保顾客流的平稳,合理安排餐厅各区域的预定。Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station9. 管理并更新客户消费信息和客户档案Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests.10. 很强的责任感,团队合作精神热情,有礼貌,愿意帮助同事及客人Performs duties common to all Captains and Waitress and other duties as may be assigned.任职资格:1. 具有良好的英文沟通能力To have basic English language skill2. 具备专业的餐饮知识及其服务技意识和服务技能To have basic knowledge on the food / beverage / service available in sections appointed3. 具有良好的沟通能力和团队工作精神Have effective communication skills within service sections appointed and with chefs. Strong sense of responsibility, teamwork oriented.4. 能够适应倒班工作 Be able to work for flexible hours公司福利 BENIFITS:1. 公司缴纳养老保险、医疗保险、失业保险、工伤保险、生育保险及公积金,并根据正常工资基数缴纳(不是按最低基数)    Company will pay social insurances and accumulated funds according to the national and municipal regulations.2. 公司提供工作餐/餐贴,提供住宿(就近安排宿舍)    Company will provide free lunch and dormitory.3. 做五休二,加班时间按照劳动法规定支付加班工资,国定假日上班支付三薪     Working time of company is 40 hours per week over 5 working days with 2 days off a week. Company will provide Overtime pay, holiday overtime treble pay.4. 公司提供夜班津贴,高温费,献血补助    Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance.5. 公司提供零食/点心    Company will provide dessert.6. 定期组织员工活动/聚餐等    Company will organize activities/dine together routinely.7. 公司发放节日福利    Company will provide festival benefits.8. 员工均享有带薪年假,外地员工每年另享有返乡假    Annual leave pay, Return false.9. 公司配备国际化专业培训团队,定期组织培训    Company will provide professional training in free.10. 公司配备完善的绩效考评体系,公平公正的奖金发放制度,合理的调薪/晋升机制    Company will provide broad space for development.11. 推荐员工伯乐奖    Company will provide Recommended award.
  • 上海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    西式餐饮 | 500-999人
    发布于 04-09
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    VOL GROUP餐饮集团:1、Mr&Mrs Bund法国餐厅2、Bar Rouge酒吧3、UltraViolet米其林三星餐厅4、The Cut Steak & Fries美式牛排馆(上海/北京)5、璞本 Pu Ben粤菜馆6、POLUX By Paul Pairet法式餐厅岗位职责1. 及时而专业地应答来电。 Answer the incoming telephone calls promptly and professionally.2. 准确记录预订与电话信息。Akes accurate reservations and phone messages.3. 热情而专业地接待顾客。Meet and greet guests in a warm/friendly and professional manner.4. 引导顾客就坐。Escort guests to their allocated table.5. 根据顾客提出的要求提供相应的帮助和信息。Guide guests through the venue and provide any assistance/information as required.6. 严格执行关于客户管理和预定的标准流程Follow Mr & Mrs Bund standard procedures for guest management and bookings7. 通过热情专业的聆听建议和服务专递积极的餐厅形象,提高顾客满意度。Manage guest satisfaction and convey a positive image of the restaurant through professionalism, listening and advising8. 在营运过程当中确保顾客流的平稳,合理安排餐厅各区域的预定。Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station9. 管理并更新客户消费信息和客户档案Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests.10. 很强的责任感,团队合作精神热情,有礼貌,愿意帮助同事及客人Performs duties common to all Captains and Waitress and other duties as may be assigned.任职资格:1. 具有良好的英文沟通能力To have basic English language skill2. 具备专业的餐饮知识及其服务技意识和服务技能To have basic knowledge on the food / beverage / service available in sections appointed3. 具有良好的沟通能力和团队工作精神Have effective communication skills within service sections appointed and with chefs. Strong sense of responsibility, teamwork oriented.4. 能够适应倒班工作 Be able to work for flexible hours公司福利 BENIFITS:1. 公司缴纳养老保险、医疗保险、失业保险、工伤保险、生育保险及公积金,并根据正常工资基数缴纳(不是按最低基数)    Company will pay social insurances and accumulated funds according to the national and municipal regulations.2. 公司提供工作餐/餐贴,提供住宿(就近安排宿舍)    Company will provide free lunch and dormitory.3. 做五休二,加班时间按照劳动法规定支付加班工资,国定假日上班支付三薪     Working time of company is 40 hours per week over 5 working days with 2 days off a week. Company will provide Overtime pay, holiday overtime treble pay.4. 公司提供夜班津贴,高温费,献血补助    Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance.5. 公司提供零食/点心    Company will provide dessert.6. 定期组织员工活动/聚餐等    Company will organize activities/dine together routinely.7. 公司发放节日福利    Company will provide festival benefits.8. 员工均享有带薪年假,外地员工每年另享有返乡假    Annual leave pay, Return false.9. 公司配备国际化专业培训团队,定期组织培训    Company will provide professional training in free.10. 公司配备完善的绩效考评体系,公平公正的奖金发放制度,合理的调薪/晋升机制    Company will provide broad space for development.11. 推荐员工伯乐奖    Company will provide Recommended award.
  • 上海 | 经验不限 | 中专 | 提供食宿

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    • 技能培训
    • 岗位晋升
    • 领导好
    • 包吃包住
    国内高端酒店/5星级 | 100-499人
    发布于 04-10
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    岗位职责:1、协助客人搬迁行李。2、代客交收信件、包裹、便条及电报等。3、保持行李搬迁能提供迅速及友善之服务。4、代理行李保管事宜和签发行李索取标签事宜。5、提供大堂正门之开门迎宾服务。6、迎接客人,提供帮助,把客人引领到总台接待处。任职资格:1、形象气质佳,喜爱服务工作。2、身体健康,思维敏捷。3、有良好的服务意识和工作态度。4、有酒店相关经验者优先。
  • 服务管家

    4.5千-6.5千
    上海 | 经验不限 | 高中 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 职业发展
    • 晋升空间
    • 奖励机制
    有限服务中档酒店 | 100-499人
    发布于 04-09
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    1.高中以上学历,可以使用英文与外籍客人沟通。2.熟练操作电脑。3.良好的个人仪容仪表、微笑礼貌、待客热情5.为住店客人办理预订、入住、离店手续。6.客人接待与问询。7.跟进处理客人需求。
  • 上海-黄浦区 | 1年以上 | 学历不限 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 04-09
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    Essential Job Functions: 首要工作职能:  Knowledgeable about Shanghai and the immediate area  surrounding Fairmont Peace, maintaining a library of relevant information 了解上海和平酒店周围的附近区域,保持相关的信息库。 Ensure that no suspicious packages are accepted确保不接受可疑包裹。 Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the Hotel确保及时有效地处理和传送酒店的各种信息、传真和包裹。 Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself. 采用对同事和自己都安全、合理的工作习惯,遵守一切健康和安全立法。 To understand and promote the Hotel’s and departmental vision.了解和推进酒店和部门的愿景。 Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees’ relations.对所有客人保持尊敬,诚实,营造良好的团队合作环境,保持积极的同事关系。 Maintain and report deficiencies in the department and knowledge of all safety and emergency procedures.维护部门利益,并汇报部门服务不足之处,了解所有安全和紧急程序。 To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned交接班记录本内容准确、全面,确保记录了所有必需的跟进措施并采取行动。
  • 迎宾员

    4千-5千
    上海-浦东新区 | 1年以上 | 中技 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    国内高端酒店/5星级 | 100-499人
    发布于 04-09
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    每个迎宾团队成员都应该在完成礼宾部工作的同时为酒店宾客提供卓越的客户体验和卓越的表现。负责门童及电梯专员的日常工作,为达到酒店及部门的目标和顾客满意度。协助并鼓励团队成员的工作状态和积极性以及保持良好的服务品质。指导迎宾团队的工作,确保宾客服务质量标准和部门收入目标。遵守政府关于酒店应急措施、安全和其他常规要求的规定,以及品牌标准和当地政策和程序。提供独特的客户体验,并将品牌带入生活。
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    职位描述:我们热情,不仅对客人我们规范,不仅于制度和我们一样,带着梦想即刻起,点赞你的生活,从这一份工作开始!只要你有才,虚以待位,只等你来!无限的发展空间,我们的成长邀请你一同参与!岗位要求: 活力四射,聪慧睿智,自信满满
  • 上海 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 年度旅游
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 04-09
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    创新招聘
    创新招聘
    Scope of PositionThe Bellman is responsible for the overall guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling delivering and storing of guests luggage, communication of information and guest requests and familiar with and able to demonstrate the guest room technology.Requirements                                                      Excellent overall communication skillsAble to multi taskThe ability to work well in a team environmentAble to communicate written and spoken English and Mandarin Language  职责范围行李员需负责给客人舒服愉悦的运送行李服务,从而使客人满意。包括带领客人去他们的房间,为客人运送行李,交流信息,了解客人的要求,为客人介绍房间内的高科技的设备。职位要求                                        良好的交流技巧有能力处理多项工作和任务可以在团队的环境里努力地工作 良好的中文和英语的说写能力
  • 上海-卢湾区 | 经验不限 | 中专 | 提供食宿

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    国际高端酒店/5星级 | 500-999人
    发布于 04-09
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    1.负责大门前接待客人进出。2.服务客人上下车,维持大门前交通秩序及安全。3.为客人服务叫车、停车事宜。4.客人行李寄存运送。 1.Guide guests get in/out hotel.2.Serve guests get on/off car. Keep order and be safety.3.Provide Taxi service and parking issue.4.Handle guests’ luggage store and delivery.  
  • 礼宾员 Bellman

    3.5千-4.5千
    上海-长宁区 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 04-09
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    年轻至爱
    年轻至爱
    岗位职责 1.协助住客搬迁行李。 2.代客交收信件、包裹、便条及电报等。 3.负责所有电话询问及柜台询问事宜。 4.保持行李搬迁能提供迅速及友善之服务。 5.代理行李保管事宜和签发行李索取标签事宜。 6.保养行李服务设备。 7.保持行李储藏室之整洁。 8.收集住客之退房门匙。 9.提供大堂正门之开门迎宾服务。 10.迎接客人,提供帮助,把客人引领到总台接待处。 11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车 12.带领客人到指定房间及介绍房间设备及其使用方法。 13.住客退房时,引领其到收款台办理退房手续。 14.把行李装上出租车,盘点行李件数及恭请客人确认。 15.协助保持大堂区域清洁和整齐。 岗位要求 1.拥有相关工作经验者优先考虑; 2.良好的英语运用能力; 3.身体健康,思维敏捷。
  • 行李员Bellman

    3.5千-4.5千
    上海-奉贤区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    岗位职责1、协助宾客提拉行李及行李寄存服务。2、为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。3、确保交班本上记录的每一件事情都已经落实。4、确保所接收的行李和包裹的安全,并存放在合适的地方。5、事先检查所有抵达和离店团队的分房名单。6、记录未完成的工作交给下一个班次。7、管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。岗位要求1、高中学历或同等文化程度。2、工作认真、作风细致、吃苦耐劳、反应灵活。3、能进行英语日常会话,开展对客服务。
  • 上海-静安区 | 经验不限 | 中专 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 04-10
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    岗位职责/职位描述Principle Responsibilities & Position Purpose:职责目标: Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 Essential Responsibilities:基本职责: Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。Listens and responds to guest inquires using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel service, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。Organizes and store luggage as necessary in a designate area.将客人行李有序的寄存于指定地点。Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.热情友好的问候客人。能成着冷静的应对各种突发情况。 Supportive Responsibilities:其他职责: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务的同时招呼示意下一位客人Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.积极参加所需的各种培训,提高工作能力。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Ensures that all guests are greeted at the door.第一时间问候客人。Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。Handles and stores guests’ luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店的基本概况。Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。Ensures that the Chief Concierge is kept aware and up to date of operational issues.确保首席礼宾司知道要完成的任务。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。必要的时候加入救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续 ,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.在收取现金,信用卡,代金券,公司或第三方付费等服务时严格遵守酒店规定。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述Picks up and delivers guest laundry to and from guest room in timely, accurate manner. Delivers morning newspapers, Zipout checkout packets, mail, packages faxes etc. To specific guest room.负责将报纸,结帐单,包裹,邮件等送至客人房间。Cleans and polishes carts and other equipment used in the department.负责行李车的日常清洁和保养。Answers the bell desk phone and provides information as needed.接听礼宾台电话,应客人的不同需求提供服务。Reads and matches luggage tags, writes claim tickets and detaches portion to give to desk.行李牌的登记及行李的分发。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。 Specific Job Knowledge, Skill and Ability:工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Ability to understand and follow written or verbal instructions能遵照指示工作。Ability to effectively deal with internal and external customers, some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.擅长于处理宾客关系,能快速有效的应对各种问题。Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。Ability to grasp, lift and carry or otherwise move packages, boxes and luggage up to 100lbs. continuously throughout shift.有一定负重能力,能在当值期间持续搬运行李和重物。Ability to stand, walk and sit and continuously perform essential job functions.能持续因工作需要的站立,行走等Sufficient manual dexterity in one hand to be able to load and unload luggage能专业的装卸行李。
  • 上海-浦东新区 | 经验不限 | 中技 | 提供食宿

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    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    全服务中档酒店/4星级 | 50-99人
    发布于 04-09
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    体貌端庄,聪明机灵,
  • 上海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    • 员工免房
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    岗位职责1、协助宾客提拉行李及行李寄存服务。2、为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。3、确保交班本上记录的每一件事情都已经落实。4、确保所接收的行李和包裹的安全,并存放在合适的地方。5、事先检查所有抵达和离店团队的分房名单。6、记录未完成的工作交给下一个班次。7、管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。 岗位要求1、工作认真、作风细致、吃苦耐劳、反应灵活。2、能进行英语日常会话,开展对客服务。
  • 上海 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 免费工作餐
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    创新招聘
    创新招聘
    岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人,提供帮助,把客人引领到总台接待处。11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时,引领其到收款台办理退房手续。15.把行李装上出租车,盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验;2.良好的英语运用能力;3.身体健康,思维敏捷。
  • 上海-松江区 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    岗位职责:1. 参加酒店组织的贴身管家专项培训,成绩合格者颁发国际认可的证书且每月会有额外的补贴发放。2. 负责VIP接待,在VIP入住期间,提供个性化服务。3. 竭诚奉献,热情服务,以超越客人期望为宗旨。4. 与所负责客人建立融洽关系,保持良好互动以提高客户满意度,获取有关客户档案的信息。5. 掌握全面系统的酒店知识,包括各个部门,各项服务。6. 与前台接待、客房部、餐饮部、礼宾部等其他部门保持密切联系。7. 在部门内部保持良好的沟通交流与意见反馈。8. 严格遵守专职管家服务标准化运作程序和管理手册中的政策与具体程序。9. 根据部门排班表的规定按时汇报工作。10. 根据洲际标准备好客房,对房间所有配套设施进行检查,确保其运行良好。11. 如有客户投诉,请求或质询的,向部门主管或经理报告。12. 如遇特殊情况或者客户有特殊要求,应向经理或经理助理报告。岗位要求:1. 优秀的口语交流与人际交往能力。2. 英语和普通话流利,会第二外语者优先考虑 。3. 受过正式管家工作培训者优先考虑。4.  应届毕业生或者具备五星级豪华酒店前厅或者餐饮工作经验均可考虑。5.  能够接受随时变动的工作时间,包括晚上、周末、假日及分段值班(根据VIP客人需要)。
  • 上海-松江区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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     Job Overview职位概述Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.  The Bellman performs various errands related to guest’s needs, comfort and satisfaction. 负责将客人的行李顺利送往或送离房间、机场和汽车,并对客人的问询和申请提供协助。 应接服务员需要从事各种各样的杂务,以满足客人的需要,保证其舒适和满意。 At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:·     Be charming by being approachable, having confidence and showing respect.·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:·     亲切、充满自信、体现尊重来展现富有魅力的你。·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。Duties and Responsibilities工作职责·         Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked·         主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。·         Maintain a willingness to please attitude and give undivided attention to any approaching guest·         保持令人愉悦的态度并专心接待每位到来的客人。·         Adhere to guest checking in and checking out procedures pertaining to baggage handling·         在与行李相关的问题上,遵守客人入住和退房工作程序。·         Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members·         在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客和忧悦会会员。·         Assist arriving and departing guests by opening and closing car and taxi doors·         为来店和离店的客人开关汽车及出租车门。 ·         Maintain a spotless Porte Cochere and Drive way·         保持车辆门道和车道的清洁。·         Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.·         将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡,然后立即护送客人至其房间。·         Be familiar with the layout of the hotel and memorize the preferred route for escorting guests·         熟悉酒店布局并记下护送客人的最佳路线。·         Room the guest in accordance with hotel standards·         按照酒店标准为客人安排房间。·         Be familiar with the lift workings and emergency stairs·         熟悉电梯和疏散楼梯的使用。·         Provide information to guests about the hotel facilities and services·         向客人提供关于酒店的设施和服务的信息。·         Provide guest services and guidance·         向客人提供服务和引导。·         Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests·         熟知并称呼客人的名字,特别是对于常客和长包房的客人,并在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现。·         Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning·         保持大厅的整洁,如果需要大清扫的话应通知礼宾主管或行李领班。·         Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty·         上班时要保持好的发型,注意服装的干净,鞋要擦净并上光,并保持制服的整齐清洁。·         Help other employees in department, replacing them temporarily when necessary·         帮助部门内其它员工,如有必要则暂时代理他们的工作 。·         Keep the baggage room clean and in order before going off duty on each shift·         每次交班前均保持行李室的整洁。·         Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain·         当报纸送到后进行适当整理,然后按行李领班的要求将其送至客人房间。·         Use the Duty Log to document matters of importance·         使用工作日志来记录重要事项。·         Operate Communicates equipment·         操作通信设备。·         Arrange transport and coordinate luggage·         负责安排交通并协调行李事宜。·         Manage the key system securely·         对钥匙系统进行安全管理。
  • 上海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 年终奖金
    • 提供食宿
    • 带薪生日假
    • 团体医疗险
    • 心艺家
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    1.高中以上学历,具有酒店工作经验者优先考虑; 2.工作认真、作风细致、吃苦耐劳、反应灵活;
  • 上海 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 帅哥多
    • 美女多
    • 包吃包住
    • 生日派对
    • 希尔顿员工价
    • 美食节
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    岗位职责       Escorts arriving and departing guests  in a friendly , courteous manner to and from their accommodations,  transporting their luggage . Acquaints each  guest with room and features. To facilitate a memorable guest experience from  arrival, during the stay, and to adhere to Hilton Brand Standards.   热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。     1. Retrieves  guests items from cars , busses , vans and carts lifts ,carries and loads  luggage and packages onto a bell cat to transport items throughout hotel to  designated room navigates bell cart through public areas , guest room  corridors and to elevators .  帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。 2. Escorts  customers to accommodations, visually inspects room and telephone and  deficiencies such as towels to housekeeping immediately. Points out room  features and directory for reference.  引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。 3. Listens  and responds to guest inquires using a positive , clear speaking voice .  answers questions and offers assistance giving accurate information regarding  outlet hours , other hotel service , directions to local attractions or  function rooms , car rentals , air line shuttle service , etc.  对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。 4. Organizes  and store luggage as necessary in a designate area .  将客人行李有序的寄存于指定地点。 5.  Greets  customers immediately with a friendly and sincere welcome . Remain calm and  attentive , especially during heavy hotel activity and emergencies .  热情友好的问候客人。能成着冷静的应对各种突发情况。  6. Takes  an active role in the team by being kind, cooperative, helpful and never  forgetting the person behind the guest.  积极的工作,友好的为客人提供服务的同时招呼示意下一位客人。  7. Actively  takes part in training where and when required, attending formal training sessions  and on the job training to ensure standards and develop skills and abilities.    积极参加所需的各种培训,提高工作能力。 8.Contributes  to the hotel and team by sharing new ideas and suggestions for improvements,  being innovative and creative to provide quality service and customer care to  team members and guests.  致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。 9. Takes  an active role in the front desk and concierge team, ensuring effective  communication and working as a team in order to reach goals and targets.  在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。  10. Creating a warm and welcoming arrival  for guests, ensuring that they feel expected and immediately “at-home” when  they arrive.  为顾客提供热情周到的服务,有宾至如归感。  11.  Ensures that all guests are greeted  at the door.  第一时间问候客人。  12. Handles complaints promptly and efficiently,  taking the necessary action, and informing the Duty Manager or Guest Service  Manager for follow up, where appropriate. Follows up with all guests to  ensure satisfaction with problem resolution.  采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。  13. Ensures that VIP guests are treated  personally and recognized as an individual.  确保VIP客人的待遇。  14.  Promotes HHonours and its associated  benefits to guests who are not already enrolled in the program. Ensures that  existing HHonours members receive personal and professional service that  recognizes them as important guests and that their benefits are received.  引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。 15. Ensures a prompt departure for all  guests by ensuring that their luggage is brought from their rooms promptly  when requested, or offered assistance when in the lobby. Also to ensure that  all guests are offered to make arrangements for transportation and that they  are invited back and farewell.  如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。  .  通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。    
  • 上海 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    专业知识技能:了 解上 海周边地区各类相关信息具有对饭店行业以及前厅部基本知识的了解良好的英语能力以及沟通能力 其它技能要求:良好、积极的工作态度其它语言能力乐于学习,乐于助人
  • 礼宾员

    4千-5千
    上海-浦东新区 | 1年以上 | 高中 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 04-08
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    岗位职责1、能按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;2、协助做好大堂寻人服务和在大堂放置各类告示牌,及时撤换过期的告示牌并搬至指定的存放地点3、按照服务流程迎送客人,提供拉门服务,做好行李车的日常清洁工作;4、维护出入车辆秩序,保证上下客车位和车道畅通;5、准确回答客人的询问,主动做好服务工作;6、保持岗位周围的环境整洁,发现果皮、纸屑、烟蒂等杂物及时捡掉;7、雨天为上下车客人做好撑伞服务及提供相应借伞服务;8、熟悉酒店各种服务项目和营业时间,向客人推销酒店的各项服务,介绍酒店客房设施。了解本市交通、商业、旅游等方面资料;9、随时听从接待员的召唤,迅速接受带房任务及为客提供物品转接服务;10、为客人指路,认真回答客人的询问,尽量满足客人的需求;11、负责分送邮件、报刊、报表、留言单及前厅通知等,并按规定登记和办理签收手续;12、为客人提供行李寄存及领取服务,并做好详细的存取记录;13、协助大堂副理维持大堂秩序,控制好大堂内外的灯光;14、积极参与酒店和部门组织的各项活动,完成上级交予的各项工作。岗位要求1、男性,身高175cm及以上,高中及以上学历,具有一定服务业工作经历;2、性格开朗、工作认真、作风细致、吃苦耐劳、反应灵活;3、能进行一定的英语日常会话,开展对客服务。
  • 上海-浦东新区 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 带薪病假
    • 计件多得
    国内高端酒店/5星级 | 500-999人
    发布于 04-09
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    岗位职责:1、按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录。2、做好行李服务设备的清洁工作。3、维护出入车辆的秩序,保证上下客车位和车道畅通。4、熟悉酒店各种服务项目和营业时间,向客人介绍酒店的各项服务,介绍酒店客房设施,了解本市交通、商业、旅游等方面资料。5、受理客人行李寄存及领取,并做好详细的存取记录。岗位要求:1、相关的工作经验,热心好客,外形干净,能适应翻班。2、能进行简单的英语日常会话,热心开展对客服务。
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 年终奖
    国际高端酒店/5星级 | 100-499人
    发布于 04-09
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    岗位概述:为客人提供行李及礼宾服务,并尽力满足客人要求。专业知识技能:1.了解杭州及周边地区各类相关信息;2. 具有对饭店行业以及前厅部基本知识的了解;3. 良好的英语能力以及沟通技巧;其它技能要求:1. 良好、积极的工作态度;2. 其它语言能力。
  • 上海-长宁区 | 经验不限 | 大专 | 提供食宿

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    国内高端酒店/5星级 | 500-999人
    发布于 04-09
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    1、按照行李服务的规范和要求,为抵离客人提供行李运送服务。将每次接送情况做好记录。2、为抵离客人打开车门,同时用敬语向客人问候,提醒客人携带好随身物品,并做好酒店各场所的指引工作。3、为客人提供出租车预订工作,并做好相关记录。4、负责分送住店客人及酒店其他部门的物品、信件、报纸、留言及前台通知函等。5、熟悉酒店周边环境和交通,回答客人提出的问题,提出合理建议。6、为客人提供行李寄存服务,在行李登记牌上做好相关信息登记。7、做好行李清点及交接工作,做到准确无误。8、为客人提供雨伞及其他物品租借服务。9、熟悉酒店周边娱乐、交通、医疗等信息,礼貌地回复宾客各类咨询。
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