· Implemented and delivered LQA standards to every guest in daily operation.
在每日的对客服务中遵守和执行LQA。
·
Honesty is a work basis, ensure implement on work with honesty all
times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
·
Knowledgeable about all events and
information of the immediate and surrounding area, while provide new
information for maintaining a library of relevant information.
熟知酒店周边区域所有各项活动和信息，并不断保持信息资料库的更新。
·
To be efficient and prompt handling and
delivery of all messages, facsimiles and parcels throughout the hotel.
高效和迅速的处理和交付酒店内所有信件、传真和包裹。
· Strictly to follow all Concierge
Policies and Procedures are adhered.
严格执行部门各项政策与程序。
·
Directs guests and visitors to any of
the Hotel’s facilities.
指引客人及来访者到任何酒店的设施。
· To
keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge
equipment.
保持礼宾台，礼宾设备和储藏间的卫生，对所有礼宾部运营品的维护保养负责。
· Implement that all information requested by the
local police authorities are adhered.
严格遵守并实行由当地执法部门所要求的全部事项。
·
The management reserves the right to change / extend this job
description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
·
Carries out any other reasonable duties and responsibilities as
assigned.
完成任何其他合理的职责和被指派的职责。
· Recognize guests,
acknowledge their arrangement, and engage with them in a polite way at any
possible moment.
认知客人，了解其安排，并随时与客人展开亲切并主动的沟通。
·
Maintaining good customer relationship.
Implement for the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
· Remains observant and responds to each guest who approaches
the reception/Front Desk.
保持关注每一位抵达酒店的客人并主动问候。
· Full utilization of all kinds of system to embrace guest experience
充分利用各类酒店管理系统和软件以提高宾客体验。
· Consistent to keep with
high preference, initiative, and hospitality service attitude.
一贯保持高标准，主动性和殷勤好客的服务态度。
· Focuses on the stay experience for LCAH members.
致力于提升雅高乐雅会会员的入住体验。
