Job Purpose 职位描述 Responsible for receiving guest and making them feel warm and naturally welcome, as well as providing services of handling luggage, mail, opening vehicle door, sending Messages/Faxes and sending newspaper, errand duties in accordance with the objectives, performance and quality standard established . 负责接待客人给予他们热情而亲切的服务，按照诺富特酒店制定的目标，服务和质量标准提供的行李服务，邮递，开车门，派送留言/传真，派送报纸等日常职责。 Primary Responsibilities 主要职责 * To have complete knowledge of Novotel standard operating policies and procedures for the Concierge Department. * Responsible for receipt, storage and shipment of luggage and packages for guest. * Builds relationship with guests to delight and gain loyalty. * Maintains updates and relevant information to handle guests enquires. * Ensures all guests requests are handled quickly and efficiently,professional. * 全面掌握诺富特礼宾部标准操作政策和程序方面的知识。。 * 负责为客人收取， 寄存，邮寄和包装行李。 * 与客人建立友好关系， 使其获得惊喜，赢得客人忠实感。 * 对于客人的询问， 给予最更新的相关信息。 * 确保所有客人的需求得到快速有效的专业处理。 Knowledge and Experience 知识和经验 * College degree or above. * Pro-active working attitude,strong sense of resonsibility. * Good communication and interpersonal skills. * Basic written and spoken English skills. * 大专及以上文凭。 * 工作态度认真积极，有较强的责任心。 * 有良好的沟通表达能力。 * 基本的英语书写和口语能力。