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  • 上海-宝山区 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    【岗位职责】 1、管理总机房员工;负责总机房的日常组织工作。 2、确认所有的叫早电话已经记录,并且已经落实。 3、有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。 4、管理对客留言和传呼服务,确保留言转接服务设施的有效运转。 5、对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。 6、熟悉酒店的所有分机号码。 7、健全各种问讯资料。 【岗位要求】 1、大专以上学历,有同岗位工作经验2年以上。 2、口齿清楚,音质优美,待人热情,工作负责。 3、必须会说和听懂宾客使用的主要语种,英语流利。 4、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 技能培训
    • 节日礼物
    • 希尔顿员工价
    • 英语培训
    • 团队建设
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 07-11
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    • 投递简历
    Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepares financial reports, including: rate and availability calendar. 关注房间预订情况,及时更新系统相关信息,确保利润最大化,准备财务报表 。 Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and / or attends meetings to obtain and disseminate pertinent information. 与客人和员工有效的沟通,提供明确指示,主持、参加会议并传达相关信息。 Implements and monitors all corporate marketing programs to include Honors, Senior Honors etc. 监督有效执行公司的忠诚客户计划。 Leads and motivates team members by leading by example and employing competent and consistent management practices. 通过训练领导和激发团队员工. Takes responsibility of the hotel as the Duty Manager in the absence of the Director of Operations or General Manager or Front Office Manager. 在营运总监,总经理和前厅部经理不在的情况下作为值班经理对酒店负责。 Identifies needs and training requirements of team members. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required 考察团队成员的训练需求。积极地参加职业培训, 让员工保持水平一致。 Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做队员的导师,提高员工水平,促进他们完成所设立的目标。 Responsible for maintaining and delivering discipline amongst managers and team members, ensuring consistency in accordance with the team member handbook, UAE Labour Law and HR guidelines. Distributes appropriate discipline when and where required. 确保员工手册,相关劳动法,HR指南的一致性,必要的时候提供培训。 Keeps up to date files on all team members, ensuring that team members’ progress, successes and failures can be tracked and monitored for praise of correction. 及时更新员工档案,掌握员工进步、成功和失败的状况,鼓励更正。 Responsible for the departments succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 为部门计划和培训高潜能成员,促进他们提高工作水平。 Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。 Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them. 简单易懂的训练新员工,使其尽快达到胜任工作的最低标准,明白公司对他要求是什么。 Communicates results from TMOS, SALT, QA, informing the team of results, areas of weakness and strength and the following action. 熟悉TMOS,SALT ,QA 报告,告之团队成员所存在的问题,强处和弱处,以及接下来要做的事情。 Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情服务,让他们立刻有回家的感觉。 Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。 Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 维护顾客档案和信息,确保有效的预定。 Liaises with Sales, Reservations and the Business Development team to handle corporate guests and contracts. 和销售,预定和业务发展团队共同为客人提供服务。 Promotes Honors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 确保为希尔顿荣誉会员顾客提供优质专业的服务,建议顾客加入会员。 Ensures that guests’ profiles and information is input in to the Police Report system in a timely and accurate way. 确保宾客档案信息及时录入公安报告系统。 Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希尔顿品牌标准 Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店集团的基本概况 Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around Hotel. 了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。 Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. 确保前厅和其他部门间的沟通交流,特别是客房部,餐饮部等。 Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 保持酒店数据的准确,便于操作。维持前厅设备的正常运做和工作区域的清洁。 Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members. 确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。 Ensures that the Front Desk Manager is kept aware and up to date of operational issues. 确保前台经理知道要完成的任务 Over-supervise and take the Manager role when the Front Desk Manager, GRM, Chief Concierge, Executive Lounge Manager, Operator Manager is not available, to ensure that the day-to-day functions of the relevant departments are completed. Including but not limited to the relevant checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards. 当前台经理,宾客关系经理,礼宾司,行政楼层经理,总机经理,等无法行使职能时,主动承担相关部门运营责任。确保完成行政楼层每日的任务,包括核对,房间分配,报告,信用额度核对,网上备份等。包括但不限于相关的清单,跟踪报告,信用额度检查,在线备份,房间分配,丢失物品的交接,财务账单交接,折扣和利率差异,和登记卡。 Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party, including the month end report. 如有要求,提供完整的报告,并及时送至所需部门。 Ensures that the team member in charge of the requisitions keeps the front desk stocked and maintained with requisitions and that par levels are maintained and stock tracked. 节约成本,确保存货不浪费。 Keeps up to date and aware of competitor activities in order to be proactive and create market advantage. 警惕商业竞争行为,促进积极的市场发展。 Ensure that the department adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests. 根据价格要求向客人提供相应物有所值的物品。 Monitors hotel benchmarks (TMOS, QA, SALT) evaluate performance and results, take corrective action and constantly strive for improvement. Reviews on a continual basis and formulates action plans in order to drive results. 管理酒店(TMOS,QA, SALT)评估的结果,为要改进做的地方做出行动。 Conducts regular meetings with key departmental managers to review business trends and discuss departmental issues, taking action where necessary. 与关键部门进行会议,讨论商务趋势及部门别的议题,必要的时候采取行动。 Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。 Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。 Maintains safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. 为客人提供保险箱,保证他们的财物安全。 Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations. 确定帐户上没有损失,保证付款安全。 Maintains the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 确保所有客人的帐单准确,让客人迅速办理离店手续。 Manages costs effectively by minimizing and controlling expenses. 控制花费,节约成本。 Managers and approves rebates, refunds and discounts where applicable. 在必要的时候给予折扣等优惠。 Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards. 抓住商机,用合理的方式提高酒店收入,确保客人物有所值。 Actively promotes up selling and creates opportunities when allocating room inventory and managing demand to ensure maximum revenue generation where available. Manages the department in order to create the maximum opportunity for up selling, tracking the performance and devising strategies. 积极向客人推销从在每个客人身上获取最大利益。为获取最大利益提供策略。
  • 深圳 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 集团内部培训
    • 集团内部调动
    • 最佳雇主
    • 节日礼物
    国际高端酒店/5星级 | 500-999人
    发布于 07-12
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    【岗位职责】 1、通过训练领导和激发团队员工。 2、积极地参加职业培训,让员工保持水平一致。 3、训导团队,提高员工水平,激励他们完成目标。 4、控制酒店员工的流失率。 5、根据酒店标准,确保对员工进行公平客观的描述,以便为员工提供继续发展的平台。 6、训练和发展有潜力的员工,令其有更好的职业前景。 7、致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。 8、负责新员工的培训,使其尽快胜任工作,并告知酒店的要求。 9、在客服中心团队中扮演积极角色,有效的沟通,确保达到目标。 10、交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎。 11、及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。 12、及时准确的为酒店内外宾客转接电话。 13、准确及时的为客人传递信息,确保顾客隐私。 14、遵循酒店品牌标准,保护客人隐私,防止酒店数据泄露。 15、采取必要行动,及时有效的处理顾客的不满,适当的时候告知宾客关系经理。回访客人,确保客人对解决方法满意。 16、关注客户信息和喜好,确保满足客人的要求。 17、要确保为客人提供人性化服务。 18、确保为会员顾客提供优质专业的服务,发展客人加入会员。 19、将顾客信息准确录入酒店管理系统,确保团队成员信息共享。 20、了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。 21、与餐饮部,客房部,工程部,IT等进行有效的沟通。 22、汇报有关酒店系统,硬件设施的有关问题及处理方式。 23、随时向前厅经理汇报最新的动态。 24、能熟练的掌握和运用电脑, 25、随时检查,确保质量始终如一。 26、确保信息有效的传达到人,及时解决问题。
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 领导好
    • 额外商业保险
    • 免费上下班车
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Operator Manager organizes and coordinates the services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures. What will I be doing? As the Operator Manager, you will be responsible for performing the following tasks to the highest standards: • Actively seek verbal feedback from customers and team members at every opportunity. • Agree on and implement actions to make improvements to customer service. • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. • Positively deal with and learn from customer complaints and comments with follow-up and feedback to the related Front Office Manager / Assistant Front Office Manager. • Handle complaint promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate. • Follow-up with all guests to ensure satisfaction with problem resolutions (service recovery). • Maintain guest histories to assist with returning guests. • Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. • Be available to assist on duty in the hotels during any busy days or special events. • Be proactive towards customers, assisting them with any reasonable requests, training all team members to see these things before customers ask. • Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak and providing information where necessary. • Effectively manage all hotel communications, telephone calls, fax, mails, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. • Ensure that all team members provide on time wake-up call services to hotel guests. • Handle all messages in a private and confidential manner, ensuring privacy for guests and that the messages are received and delivered clearly, accurately and in a timely manner. • Lead the Communication Centre, monitoring performance, providing guidance and making decisions. • Ensure consistency of standards throughout the operation by adhering to Hilton brand standards. • Have detailed knowledge of Hilton departmental standards, explaining the standards to the team. • Run the Communication Centre as the MAGIC Centre according to brand standards. • Familiar with operating the telephone, FCS, OnQ PM and Micros system. • Assess team members’ performance against standards, monitoring standards through regular standards review checks. • Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implement and follow through with improvements identified. • Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions, etc.). • Coordinate with Housekeeping and Engineering department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained. • Communicate effectively with the F&B and Kitchen teams to ensure in-room dining quality and effectiveness. • Be completely familiar with all emergency procedures and the fire system, ensuring that all Communication Centre team members are familiar with the procedures too. • Describe, assign and delegate duties and authority for the operation of the department at all times. • Understand the situation in other departments and their implications for your own department. • Plan ahead and ensure adequate resources are available. • Ensure the shift is reviewed, and handovers and briefings are carried out. • Maintain in-depth technical knowledge and skills required for the job. • Maintain guest histories to assist with returning guests. • Attend and participate in regular operational and hotel meetings. • Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team. • Set and agree to departmental objectives for self and team, representing the needs of the team to others in the hotel and getting members of the team to work cooperatively with others. • Act as a coach and mentor to team members, reinforcing standards and expectations, motivating team members to strive for established targets. • Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars. • Take on an active role in the team, ensuring effective communication and work as a team in order to reach goals and targets. • Lead and motivate team members by leading by example and employing competent and consistent management practices. • Be aware of potential highs and lows in the business. Create and implement sales promotions and team member incentives as per discussion with the Front Office Manager. • Create an environment where “everyone sells”. • Use key monitors and financial targets to evaluate the department’s performance and make future plans. • Complete regular financial and operating reports, forecasting potential costs. • Follow company control procedures, controlling costs without compromising standards. • Communicate relevant financial information to the team, analyze and explain any financial variance against plan. • Set up and maintain the leave plans for the department. • Carry out seasonal inventory of operating equipment. • Understand the quantity and quality of people needed to operate the department. • Carry out selection interviews and make effective recruitment decisions based on skills and attitude. • Ensure that new recruits have all relevant information before commencing employment. • Plan and ensure that departmental orientation is carried out. • Ensure that standard training and assessments are carried out. • Regularly review individual and team performance against objectives and provide feedback. • Develop and implement department training plans to meet business needs. • Review and evaluate all training activities. • Carry out annual appraisals in accordance with legal and hotel guidelines, assisting the Front Office Manager with all team members and identify individual training needs. • Introduce appropriate product knowledge courses for team members. • Participate in trainer programs, providing structured training to people starting careers in the hospitality industry. • Understand relevant Health & Safety legislations and their implications on the department’s operation. • Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times. • Participate in community public relations for the hotel. • Ensure all reporting and servicing deadlines are met on a timely basis. • Adhere to the hotel’s security and emergency policies and procedures. • Be familiar with and master the reservation content to help guests to book rooms. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? An Operator Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. • Understand basic spoken English to meet business needs. • Maintain a high customer service focus by approaching your job with the customers always in mind. • Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues. • Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance. • Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. • Good organization and coordination skills. • Strong sense of responsibility and self-motivation. • Patient and responsible to solve all problems. • Able to maintain excellent relations with team members. • Able to work under great physical and mental pressure. • Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel. • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. • Familiar with computer systems preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 上海-长宁区 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    岗位职责 我们向您敞开大门 在凯悦,我们为您职业生涯的每一个阶段打造舒适的职场体验。 我们培养好奇心,帮助您学习新技能,支持您的个人和职业发展。 通过尝试新的角色,新的就职机会来规划您的职业旅程。 在这里,大门永远向您敞开,令您拓展视野。 您会在此与我们一同探索前所未有的事业发展机会。 岗位描述 冒险精神,轻松自在,享受当下
  • 揭阳 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 包吃包住
    • 带薪年假
    • 节日礼物
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    • 投递简历
    职位描述: 1、通过训练领导和激发团队员工; 2、致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务; 3、在客服中心团队中扮演积极角色,有效的沟通,确保达到目标; 4、交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎; 5、及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决; 6、及时准确的为酒店内外宾客转接电话; 7、准确及时的为客人传递信息,确保顾客隐私; 8、遵循酒店品牌标准,保护客人隐私,防止酒店数据泄露; 9、采取必要行动,及时有效的处理顾客的不满,适当的时候告知宾客关系经理。回访客人,确保客人对解决方法满意; 10、关注客户信息和喜好,确保满足客人的要求; 11、要确保为客人提供人性化服务; 12、确保为会员顾客提供优质专业的服务,发展客人加入会员; 13、将顾客信息准确录入酒店管理系统,确保团队成员信息共享; 14、与餐饮部,客房部,工程部,IT等进行有效的沟通; 15、汇报有关酒店系统,硬件设施的有关问题及处理方式; 16、随时向前厅经理汇报最新的动态; 17、能熟练的掌握和运用电脑; 18、随时检查,确保质量始终如一; 19、确保信息有效的传达到人,及时解决问题。 岗位要求: 1、保证向酒店内部和外部客人提供高质量的服务; 2、维护酒店设施设备的正常运转; 3、保持工作环境整; 4、编辑更新工作标准和程序,遵循酒店品牌标准。
  • 泰州 | 2年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    • 帅哥多
    • 美女多
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    • 投递简历
    【岗位职责】 1、管理总机房员工;负责总机房的日常组织工作。 2、确认所有的叫早电话已经记录,并且已经落实。 3、有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。 4、管理对客留言和传呼服务,确保留言转接服务设施的有效运转。 5、对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。 6、熟悉酒店的所有分机号码。 7、健全各种问讯资料。 【岗位要求】 1、大专以上学历,有同岗位工作经验2年以上。 2、口齿清楚,音质优美,待人热情,工作负责。 3、必须会说和听懂宾客使用的主要语种,英语流利。 4、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。
  • 北京-东城区 | 3年以上 | 大专 | 提供食宿

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    • 六险一金
    • 带薪年假
    • 职业发展规划
    • 人性化管理
    • 多彩员工活动
    • 优越薪金
    • 员工特惠房价
    • 伙食好
    国际高端酒店/5星级 | 500-999人
    发布于 07-12
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    岗位职责 1.领导并监督整个宾客服务部。 2.需承担培训,指导以及管理部门员工伟客人提供优良服务的责任。 3.确保其他同事有可利用的资源可被用于出色完成工作,并不断寻找对客服务更好的方法。 4.解决当班期间发生的问题。 岗位要求 1.大专以上学历,有同岗位工作经验3年以上。 2.口齿清楚,音质优美,待人热情,工作负责。 3.必须会说和听懂宾客使用的主要语种,英语流利。 4.熟练运用OPERA系统。
  • 合肥 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    岗位职责 1、收集客人意见调查问卷保持服务质量提高。 2、向客人提供准确订房信息。 3、落实”预订未到客人”的名单和每日团队取消情况 4、为所有的预订部员工准备工作时间表和日程表。5、管理每日/每月/每年的日常通信(函)的书写。 6、预测现有的和未来的预订情况,客房出租情况并制作预测报表。 7、熟悉处理房间预订的程序。 岗位要求 1、3年以上同岗位工作经验。 2、普通话清晰,英语书面和品语表达较流利; 3、具有良好的产品电话销售技能,能够实现酒店客房预订率最大化 4、具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标。 5、具有同行酒店客房销售信息收集分析能力,及时制作报表向,上级反馈。 6、具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。 7、能够督导团队成员的预订工作,指导下级提高电话销售能力。
  • 总机经理

    5千-8千
    天津-西青区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 医疗福利
    • 竞争力薪酬
    • 员工活动
    • 管理规范
    • 时尚工服
    • 员工免费房
    • 多岗位晋升
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    1、指挥分部门主管的工作,确保合理选用、培训、劝戒和奖励员工以便总机部门良性发展。 2、适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务。 3、进行交接班说明工作,确定了解酒店活动和运营要求。 4、与员工建立并保持良好的工作关系。 5、在部门内部定期开展培训工作,包含酒店相关产品知识,对客服务话术标准等,确保在话务服务中使客人始终得到优质的服务。 6、对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好。 7、就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决。 8、针对宾客满意度中相关话务服务的反馈成绩指标加以维护管理,定期开展相关成绩回顾并设定相关行动计划,确保相关宾客满意度指标顺利完成。 9、制订部门整体工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施。 10、与上级领导一起进行人力规划和管理需求。 11、督导工作日程表的准备工作以确保各部门合理地配备人员。 12、制定有效的工作程序以确保符合、维持既定标准,同时应对现存的制度提出改进意见。 13、完成分配的其它任务。
  • 舟山 | 3年以上 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    • 领导好
    国内高端酒店/5星级 | 500-999人
    发布于 07-12
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    • 投递简历
    岗位职责: 1、指挥分部门主管的工作,确保合理选用、培训、劝戒和奖励员工以便总机部门良性发展。 2、适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务。 3、进行交接班说明工作,确定了解酒店活动和运营要求。 4、与员工建立并保持良好的工作关系。 5、在部门内部定期开展培训工作,包含酒店相关产品知识,对客服务话术标准等,确保在话务服务中使客人始终得到优质的服务。 6、对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好。 7、根据客房房态合理调控客房。 8、针对宾客满意度中相关话务服务的反馈成绩指标加以维护管理,定期开展相关成绩回顾并设定相关行动计划,确保相关宾客满意度指标顺利完成。 9、制订部门整体工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施。 10、与上级领导一起进行人力规划和管理需求。 11、督导工作日程表的准备工作以确保各部门合理地配备人员。 12、制定有效的工作程序以确保符合、维持既定标准,同时应对现存的制度提出改进意见。 13、完成分配的其它任务。
  • 广州 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 节日福利
    • 生日派对
    • 年终奖金
    • 月休八天
    • 职业规划
    国内高端酒店/5星级 | 1000-2000人
    发布于 07-12
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    • 投递简历
    请在简历上附上近照,我们会自动拒绝所有不带照片的简历,并请提供英文简历至邮箱helen.liao@gardenhotel.com,谢谢。 Please be aware that we will automatically reject all resumes without photos, and please send your English CV to helen.liao@gardenhotel.com. Thank you. 【任职条件】 1、性格开朗,善于与人沟通;谈吐咬字清晰,声音清脆甜美。 2、大专或以上学历,酒店或旅游管理专业优先考虑。 3、一年或以上五星级酒店客务中心/总机副经理经验;或二年或以上五星级酒店客务中心/总机主管经验。 4.、流利的英语口语交谈能力和良好的书写表达能力。 5、熟悉酒店客务中心工作流程和管理工作,具有较强的工作责任感和敬业精神。 6、有一定的电话设备操作和通讯系统业务的知识。 7、良好的沟通技巧,丰富的对客经验及独立、高效的领导才能。 8、具有团队合作精神和良好的职业操守。 【工作描述】 协助客务中心经理或在其没有当班的时候直接负责客务中心的日常管理,熟悉部门的工作流程并确保每天客务中心的日常运作正常。处理行政文件、报告,负责招聘及处理投诉、带领队伍达到酒店的使命及愿景,需每天监督及指导员工在服务方面的表现和系统的运作情况,发现问题或发生事故,必需尽快解决及报告上级。主持本部例会及提供日常的工作岗位培训,更新有关本部的标准及程序,并执行及跟进,提高客人满意度。
  • 北海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    • 月休8天
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    岗位职责 1、通过训练领导和激发团队员工; 2、致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务; 3、在客服中心团队中扮演积极角色,有效的沟通,确保达到目标; 4、交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎; 5、及时有效的和宾客沟通,确保给顾客及时的答复; 6、及时准确的为酒店内外宾客转接电话; 7、准确及时的为客人传递信息,确保顾客隐私; 8、遵循酒店品牌标准,保护客人隐私,防止酒店数据泄露; 9、采取必要行动,及时有效的处理顾客的不满,适当的时候告知宾客关系经理,回访客人,确保客人对解决方法满意; 10、关注客户信息和喜好,确保满足客人的要求; 11、要确保为客人提供人性化服务; 12、确保为会员顾客提供优质专业的服务,发展客人加入会员; 13、将顾客信息准确录入酒店管理系统,确保团队成员信息共享; 14、与餐饮部,客房部,工程部,IT等进行有效的沟通; 15、汇报有关酒店系统,硬件设施的有关问题及处理方式; 16、随时向部门负责人汇报最新的动态; 17、能熟练的掌握和运用电脑; 18、随时检查,确保质量始终如一; 19、确保信息有效的传达到人,及时解决问题。 岗位要求 1、保证向酒店内部和外部客人提供高质量的服务; 2、维护酒店设施设备的正常运转; 3、保持工作环境整; 4、编辑更新工作标准和程序,遵循酒店品牌标准。
  • 嘉兴 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 包吃包住
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 技能培训
    国际高端酒店/5星级 | 100-499人
    发布于 07-11
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    1.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required 积极地参加职业培训,让员工保持水平一致。 2.Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做队员的导师,提高员工水平,促进他们完成所设立的目标。 3.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Distributes appropriate discipline when and where required. 确保员工手册,相关劳动法,HR指南的一致性,必要的时候提供培训。 4.Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.  根据PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。 5.Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 训练高潜力的员工,提高他们的工作能力。 6.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。 7.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them. 简单易懂的训练新员工,使其尽快达到胜任工作的最低标准,明白他应该要到什么样。 8.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情服务,让他们立刻有回家的感觉。 9.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured. 核对宾客完整的预定及详细信息,确保付款方式安全有效。
  • 深圳 | 2年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 节日津贴
    • 职业发展机会
    • 年终奖金
    • 员工奖励计划
    • 员工活动
    国际高端酒店/5星级 | 500-999人
    发布于 07-12
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    • Manage operation of Concerto and Opera in order to monitor occupancy, managing overbooking, and tracking of promotional offers, denials, regrets and rate change accuracy. 熟练运用Concerto 和Opera 系统控制住房率、管理超额预订、追踪推广价的预订、拒绝、谢绝的预订数量及价格更改的准确性。 • Control rooms inventory including allocation and reservations to areas of maximum yield. Assist the revenue team in achieving maximum room rate, yield and conversions management. 房量控制包括:预留房及相关方面的房间预订从而最大限度地增加酒店的收入。协助收入团队最大限度地达到高房价、高产量和高转换。 • Leading the reservations team to improve their up selling skills and further improve the average room rate and overall yield penetration. 带领团队不断提高对酒店产品增销的能力与技巧,为进一步提高收入,做到收入最大化而努力。 • Ensuring effective communication with other departments on promotional activities within the hotel, including Food & Beverage and Room promotions to assist in achieving /exceeding our revenue goals. 确保与其他部门就酒店内的宣传活动:包括餐饮及客房的推广活动,进行有效的沟通,以确保推广达到或超越预期目标。 • Manage and maintain Concerto and Opera close out/opening-up dates/times and with the help on Yielding management, ensuring right set up on Rate and Yielding restrictions in systems. 管理和维护Concerto和Opera系统价格开放/关闭的日期及时间,确保正确的价格及产量限制等设置。 • Ensure right data input in STR report and send out the daily STR report to all related persons on time. 确保每天输入STR中数据的准确度,并且每天及时发出STR报表给相关管理层。 • Answer incoming phone calls primarily from internal and external callers in a timely and professional manner that reflects highly on the hotel and brand. • 负责及时和用体现酒店和品牌的专业态度接听内外部电话。
  • 湖州 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 岗位晋升
    • 带薪年假
    • 包吃包住
    • 节日礼物
    • 技能培训
    • 人性化管理
    • 管理规范
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    【岗位职责】 1、管理总机房员工;负责总机房的日常组织工作。 2、确认所有的叫早电话已经记录,并且已经落实。 3、有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。 4、管理对客留言和传呼服务,确保留言转接服务设施的有效运转。 5、对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。 6、熟悉酒店的所有分机号码。 7、健全各种问讯资料。 【岗位要求】 1、大专以上学历,有同岗位工作经验X年以上。 2、口齿清楚,音质优美,待人热情,工作负责。 3、必须会说和听懂宾客使用的主要语种,英语流利。 4、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。
  • 总机经理

    6千-8千
    成都 | 3年以上 | 大专 | 提供食宿

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    • 五险
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 完善的培训体
    • 带薪年假
    • 节日礼物
    • 技能培训
    • 人性化管理
    • 领导好
    国内高端酒店/5星级 | 2000人以上
    发布于 07-11
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    工作职责: 1、通过训练领导和激发团队员工,发展有潜力的员工,令其有更好的职业前景; 2、与客房部,前厅部和其他职能部门密切合作,确保提供高品质的对客服务; 3、需要用礼貌,安全,有效的方法,遵循酒店的政策和程序来指导工作,以确保达到高标准的服务; 4、负责服务中心日常运营。 岗位要求: 1、在同级别酒店具备相关工作经验者优先; 2、确保每位客人享受到品牌标准的热情与高效率的服务; 3、具有良好的沟通技巧和对客服务能力; 4、良好的英语口语及书写; 5、具备团队合作精神。
  • 韶关 | 5年以上 | 中专 | 提供食宿

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 人性化管理
    • 购买五险
    国内高端酒店/5星级 | 100-499人
    发布于 07-10
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    【岗位职责】 1、负责VIP日常接待工作,监督检查别墅客服、前台、楼层管家等各区执行服务规范、工作流程的质量,不断改进和提高工作质量和工作效率。 2、负责制定别墅区每年度的工作计划、物品的成本预算和统计工作,做好本部门成本控制工作。 3、负责客户投诉和突发事件处理,协调各相关部门,信息资料整理归档建库,报上级领导。 4、负责VIP团队员工的专业技能培训。 5、定期探访在住客人,收集客人意见,及时向总经理及相关部门反映。 6、建立完善的客户档案,做好客人信息的维护及后续工作。 7、积极完成上级领导交办的任务。 【岗位要求】 1、能力:诚信正直,有耐心和责任心;良好的沟通和表达能力,良好的心理素质,能应付各种突发事件,能承受较大的工作压力;沉稳,热爱客户服务工作,有良好的服务意识和有很强的团队合作精神。 2、专业要求:酒店管理等相关专业。 3、必要工作经验:5年以上相关岗位从业经验,其中具有3年以上的客户管理团队经验。
  • 上海-静安区 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 专业技能培训
    • 提供宿舍
    • 提供员工餐
    • 提供制服
    • 定期员工活动
    • 市中心宿舍
    国际高端酒店/5星级 | 500-999人
    发布于 07-12
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    岗位职责: 1.接听客人的来电询问。确保有效的总机服务 2.熟悉酒店的所有分机号码和产品知识。 3.接收在店客人的问询及入住需求,通知相应部门及时跟进。 4.负责管家部的其他行政工作。 岗位要求: 1.有相同岗位工作经验者优先。 2.口齿清楚,认真热情,有责任心。 3.中英文沟通能力良好。
  • 上海-静安区 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下,协助保持所在部门的高效营运,并满足员工、客人及酒店业主的期望。  You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   协助确保房务部内讯息服务中心的运营顺畅、高效,职责范围涵盖酒店的接线员和接单员。 To assist in the smooth and efficient running of Communications Centre within the Rooms Division, covering the operators and ordertakers of the hotel.
  • 金华 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 包吃包住
    • 岗位晋升
    • 节日礼物
    • 员工探索计划
    • 职业发展计划
    • 专业培训体系
    • 员工关爱计划
    • 践行以人为本
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    岗位职责 1、管理为您服务中心员工,负责日常组织工作。 2、确认所有的叫早电话已经记录,并且已经落实。 3、有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。 4、管理对客留言和传呼服务,确保留言转接服务设施的有效运转。 5、对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。 6、熟悉酒店的所有分机号码。 7、健全各种问讯资料。 岗位要求 1、大专及以上学历,有同岗位工作经验1年以上。 2、口齿清楚,音质优美,待人热情,工作负责。 3、必须会说和听懂宾客使用的主要语种,英语流利。 4、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。
  • 杭州 | 3年以上 | 大专 | 提供食宿

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    • 有调性
    • 西湖边
    • 五险一金
    • 全球员工价
    • 定制设计制服
    • 鲜活自由
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    • Actively look for every opportunity to get feedback from guests and employees. 积极地寻找获取客人和员工的反馈意见的每一个机会。 •Agree and implement actions to improve the quality of customer service. 同意并实施以行动去提高对客服务的质量。 •Introduce every guest to Hilton Honors and its benefits. Recruit as many guests as possible to join Hilton Honors. Recognize member guests and ensure that Hilton Honors member guests receive personalized, professional service and applicable incentives.  向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。认知会员客人,确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。  •When necessary, timely and effectively handle the customer's complaints, notify the customer service center manager or the guest service manager to continue to follow up and return to the visitors to ensure that the guest is satisfied with the solution (service remedy). 必要时及时有效的处理客人的投诉,知会客服中心经理或宾客服务经理继续跟进并回访客人,确保客人对解决方法满意(服务补救)。 •Records keep a record of guests in order to better provide quality service to guests staying again. 记录保持客人历史记录,以便更好地给再次入住的客人提供优质的服务。 •Provide and ensure that all members provide on-time wake-up calls for in-store guests. 提供并确保所有成员为在店客人提供按时的叫醒服务。·         •Timely and clear handling of information to ensure the privacy of guests. 及时清楚的处理信息,保证客人的隐私。
  • 上海 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 管理规范
    • 人性化管理
    • 平等就业机会
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    【岗位职责】 1、管理总机房员工;负责总机房的日常组织工作。 2、确认所有的叫早电话已经记录,并且已经落实。 3、有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。 4、管理对客留言和传呼服务,确保留言转接服务设施的有效运转。 5、对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。 6、熟悉酒店的所有分机号码。 7、健全各种问讯资料。 【岗位要求】 1、大专以上学历,有同岗位工作经验1年以上。 2、口齿清楚,音质优美,待人热情,工作负责。 3、必须会说和听懂宾客使用的主要语种,英语流利。 4、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。
  • 苏州 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 岗位晋升
    • 包吃包住
    • 员工班车
    • 节日活动
    国内高端酒店/5星级 | 100-499人
    发布于 07-12
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    【岗位职责】 1、管理总机/预定员工;负责总机/预定的日常组织工作。 2、管理对客留言和传呼服务,确保留言转接服务设施的有效运转。 3、对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。 4、熟悉酒店的所有分机号码。 5、 全面了解酒店客房情况,推广活动,整个酒店的设施设备及服务。 6、与预定人员沟通销售战略,促销活动及酒店其他活动。 7、 协助总机/预定经理根据工作量合理计划安排部门员工排班表。 8、跟进当月抵达团队名单,确保在客人抵店前输入系统。 9、检查每日预定未抵店/预定取消 报表,并跟进相应收费事宜。 10、检查每日预订抵店报表,确保预定信息录入准确。避免重复预定和不必要的预定取消。 11、根据需要在OPERA系统里创建和更新价格代码和账号信息。 【岗位要求】 1、大专以上学历,有同岗位工作经验2年以上。 2、口齿清楚,音质优美,待人热情,工作负责。 3、必须会说和听懂宾客使用的主要语种,英语流利。 4、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准。
  • 济南 | 1年以上 | 大专 | 食宿面议

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 07-12
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    • 投递简历
    §  协助经理确保宾客服务中心按照既定的理念顺畅运作,并随时提供礼貌、专业、快捷、灵活的服务。 Assists the Manager in efficiently managing the Communication Centre according to the established concept statement providing courteous, professional, efficient and flexible service at all times. §  礼貌并有效地处理客人投诉和询问,对于无法立即处理的投诉和提出的问题,应汇报服务中心经理。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Communication Centre Manager if no immediate solution can be found. §  与客人之间建立和谐的客服关系并长久保持。 Establishes a rapport with guests, maintaining good customer relationship. §  根据操作程序,对总机交换台,传呼系统和相关的电脑设备运用自如。 Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. §  签发员工申请表和采购单及维修单。 Issues Job Requisition / Orders and repair orders for maintenance. §  确保服务中心的设施干净并得到妥善保养,保持库房整洁。 Ensures cleanliness and maintenance of the Communication Centre, equipment and storage. §  负责向所有来电者提供友善、有效的服务。 Responsible for the provision of friendly and efficient service to all callers. §  经常性地亲自确认客人、员工及公共区域的访客得到符合酒店标准的服务。 Personally and frequently verifies that guests, employees and members of the public utilising the Communication Centre services are receiving service in line with Hyatt International standards. §  确保正确处理及分发所有客人的留言、邮件及传真。 Ensures that all guests’ messages, mail and fax are handled and distributed properly. §  贯彻主人翁精神,并以身作则。保持良好的商业意识,尽可能抓住每个盈利机会。 Exemplifies and instils upon the employees the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel. §  实现协助客房服务、餐厅预订、客房协调、健身中心预约及工程部维修的职能。 Ensures that the departmental functions of Room Service coordination, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and POMEC coordination are carried out efficiently. §  保持设备的良好工作状态,并在需要时提出维修要求。 Ensures operating equipment is maintained in good working order and to report maintenance requirements. §  更新布告板的信息。 Updates the white board. §  阅读交接班纪录,并与同事和主管进行沟通。 Reads the logbook, and communicates with colleagues and supervisor. §  转接外部电话至客人或酒店的服务部门/服务设施。 Transfers outside calls to either guests, or hotel services/facilities.
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