PURPOSE OF ROLE:角色定义:As a Guest Experience Manager, you’ll work to assist in the smooth and efficient running of the Guest Experience Department.作为客户关系经理,你将协助客户关系部顺利和高效的运作。Your success: Create a unique, memorable and personalised experience for each guest, ensure they are served with genuine care.您的目标:为每位客人创造独特、难忘和个性化的体验,确保他们得到真诚的服务。WHAT YOU' LL GET:您将会得到什么:At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical and leave entitlement, we’ll shower you with perks, including:在太古酒店,我们鼓励员工的努力付出,这就是为什么我们给予这么多回报的原因。除了有竞争力的薪水,医疗及假期津贴,我们还会为你提供大量的福利,包括:Appreciation: An appreciative & supportive culture that allows you to be your best.欣赏:欣赏和支持的氛围能让你做到最好。Atmosphere: Embracing, cheerful & full of laughter! 氛围:具有包容性,欢快,充满笑声的工作氛围!Wellness: Chill yourself by joining our wellness programme. Have Fun.健康:通过加入我们的健康计划来放松自己,玩得开心。Development: Tons of learning opportunities for you to upskill yourself.发展:大量的学习机会让你提升自己的技能。Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!真实性:你有饰品、染发剂或纹身吗?不必担忧,我们接受这样时尚的你!WHAT YOU' LL NEED:您将需要: Experience: A minimum of 5 years’ experience in hotel industry with a minimum of 2 years in a similar capacity. Comprehensive rooms operational knowledge and experience. Experience in budget preparation, forecast and analysis.工作经验:至少5年酒店行业工作经验,其中至少2年相关职位工作经验。全面的客房操作知识和经验。有预算编制、预测和分析的经验。Education: A degree holder of Hotel Management or related disciplines.教育背景:酒店管理或相关专业学位。 Skills: Excellent oral & written communication, in both Chinese and English. Effective interpersonal skills. Familiar with computer system & application software, such as Microsoft Office, HMS.技能要求:良好的中英文口头和书面沟通能力。有效的人际关系技巧。熟悉计算机系统及应用软件,如Microsoft Office、HMS等。Personality: A team player. Goal driven, eager to learn and grow.个人性格:外向,有目标。能应付压力。WHAT YOU' LL DO:您将会做什么:Assists the Guest Experience Team in efficiently managing the department according to the established promise- providing a courteous, professional, efficient and flexible service at all times.协助客户关系团队根据既定承诺有效管理部门-在任何时候提供礼貌、专业、高效和灵活的服务。Ensures strict control of room keys.确保严格控制房间钥匙。Liaises and organises with Housekeeping Department that the established cleaning schedules for VIPs in - house and arrivals are strictly adhered to.与客房部保持联系,严格执行为住店或新到VIP客人制定的清洁时间表。Coordinates all Repair and Maintenance and reports maintenance job orders.协调所有的需要维修和维护的工作并报维修单。Understands rate structure and promotional rates available.了解房价价格结构和促销价格。 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.以支持和灵活的方式与其他管理人员紧密合作,关注酒店的整体成功和酒店客人的满意度。Ensures the team delivers the promise and provide exceptional guest experience at all times.确保团队履行承诺,并始终提供卓越的客人体验。Handles all guest and team member complaints and inquiries in a courteous and efficient manner.礼貌高效地处理所有客人和团队成员的投诉及询问。