岗位职责
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Answer incoming phone callsprimarily from external callers in a timely and professional manner thatreflects highly on the hotel and brand.
主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。
岗位要求
RequiredSkills –
技能要求
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Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
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拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
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Able to read and write English
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能够读写英语
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Proficient in the use of FrontOffice System
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熟练使用前台系统
Qualifications –
学历
·
High School or VocationalCertificate in Business Management, Business Study or equivalent
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具有高中或商业管理,商务或相关的专业证书。
Experience –
经验
·
1 year experience in customerservice or switchboard operator.
·
拥有
1
年宾客服务或电话总机的工作经验。
Duties and Responsibilities工作职责
· Prepares kitchen equipment for use
· 厨房设备使用前的准备工作
· Assists with checking and receiving goods
· 协助检查和接收物品
· Store goods
· 存放物品
· Maintain storage areas
· 维护仓库区
· Clean and store equipment
· 清洁和存放设备
· Clean premises
· 清理厨房
· Handle waste and linen
· 处理废品和布巾
·Maintain a hygienic kitchen
· 保持厨房的卫生
· Clean the kitchen and equipment
· 清洁厨房和设备
· Maintain personal hygiene
· 保持个人卫生
· Attend to all briefings
· 参加所有的说明会
· Participate in training
· 参加培训