• Execute daily human resource task，and formulate and improve the human resources and administrative management systems and processes；                                                                  执行日常人力资源工作任务，制定并完善公司人事行政管理制度及流程； • Responsible for human resources planning，recruitment，performance management，C&B;       负责人力资源规划、招聘、绩效管理、薪资福利等； • Responsible for training and development;                                                                       负责培训和员工发展规划； •  Provide management with the guidance of the human resources work and develop their people management with the guidance of the human resources work and develop their people management skills and knowledge;                                                                                                为管理层提供人力资源实际工作的指导并发展他们的人员管理技巧及知识； •  Cooperation with the management staff to analyze problems and needs in order to achieve organizational effectiveness, project management and provide solutions and implement these solutions;                                                                                              同管理层人员合作分析问题及需求以达到组织的有效性，并提供解决方法以及这些解决方法实行的项目管理； • Perform other tasks assigned by management     评估分派任务的完成情况           • Keep regular communication with rank & file staff, help department/property to identify and resolve potential HR issues.                                                                                                                 定期与基层员工进行沟通, 协助部门和酒店及时发现潜在人事问题并协助处理相关事宜 • Be involved in any HR related programme and provide professional advice                                      参与到部门所有有关人力资源相关的项目当中 , 并给予专业建议  Required Skills    技能要求 · Demonstrated ability to interact with and present to customers, employees and third parties that reflects highly on the hotel, owning company, the Brand and QUEST.  展示与客户，员工和第三方之间互动与表述的能力，充分诠释酒店，业主公司、品牌和QUEST。 · Able to manage projects with different financial budgets and performance objectives 能够以不同的财务预算和绩效目标，管理项目。 · Strong time-management skills and able to multi-task 较强的时间管理技巧，能够处理多重任务 · Strong writing skills in Chinese and English较强的中英文书写表达技巧 · Proficient in the use of all Microsoft Office software  熟练使用所有的Microsoft办公软件 · Proven ability to work with external vendors to deliver objective能够与外部供应商合作，实现目标的实践能力 Qualifications 学历 · Bachelor’s degree in Marketing, Mass Communications, Media or related field.市场营销、大众传播、媒体或相关专业的学士学位。

OTA Channel Optimization & Review Management
Maintain and optimize policies across major OTA channels, evaluate, analyze, and monitor performance to achieve hotel occupancy and revenue growth targets. Develop and promote tailored products aligned with key seasonal/event-driven opportunities. Oversee online review management to enhance brand reputation and customer satisfaction. ·对各大OTA渠道政策维护及优化，效果评估、分析、监测以达到酒店产量提升目标，结合重要节点进行产品策划与推广，负责线上评论维护。 Based on the annual brand strategy, develop annual, quarterly, and monthly marketing plans for stores, including but not limited to offline key brand initiatives and online communication campaigns, and prepare corresponding budget allocations accordingly. Effectively drive plan execution and take full responsibility for outcomes and data performance. ·结合品牌年度策略，拟定门店年/季/月度营销规划，包括但不限于线下重点品牌行动、线上传播规划等，并结合计划进行相关预算编制；有效推进规划执行，对结果与数据负责。 Leveraging local culture and brand identity, actively seeking and promoting collaborative initiatives between stores and cross-category brands to deepen their unique character and experiential differentiation. ·结合在地文化与品牌特质，积极寻求并推动门店与跨界品牌的联动合作，进一步强化其独特调性与沉浸式体验。 Deeply understand the brand's tone and unique characteristics, and work closely with the headquarters brand team to manage social media operations at the city and store levels (e.g., Xiaohongshu, WeChat groups, short video platforms, Dianping, etc.). This includes content planning and creation, account maintenance, fan engagement, and maintaining an active presence across all platforms. ·深度理解品牌调性与特色，与总部品牌部紧密合作，负责城市和酒店层级的社交媒体矩阵（如小红书、社群、短视频、大众点评等）运营工作，包括内容企划与创作、账号更新维护、粉丝互动等，持续保持平台活跃度。 Assist the brand headquarters in building strong media relations, monitor public sentiment in a timely manner, establish a prompt reporting mechanism with the headquarters, and maintain brand and store reputation. ·协助品牌总部发展良好的媒体关系，及时关注舆情，与总部形成及时汇报机制，保证品牌与门店美誉度。 Design and produce hotel and marketing collaterals, gifts, etc. per brand standards; gradually build store brand asset libraries (including but not limited to photos, videos, 360° space displays, service process demos, etc.) and ensure copyright compliance. ·根据品牌标准，设计制作酒店和市场推广相关的宣传物料、礼品等；逐步建立酒店品牌素材库，包括但不限于照片、视频、360°空间展示、服务流程演示等多元素材，对版权合规性负责。

AccountManager Location：Chengdu/Chongqing KeyResponsibilities:  1. Build and maintain strong relationshipswith key decision-makers in the hospitality industry, ensuring long-termcooperation and customer satisfaction.  2. Identify and develop new marketopportunities while managing and expanding existing customer accounts.  3. Collaborate closely with internal teams toindependently drive sales projects for hospitality software products and meetor exceed sales targets.  4. Gather customer feedback and marketinsights to propose product improvements and enhancements.  5. Prepare and submit regular sales plans,forecasts, and reports to ensure effective communication and alignment withbusiness objectives. Qualifications:  1. Bachelor’s degree or above; strongproficiency in spoken and written English.  2. Proven experience in sales, preferably inhospitality management software; successful sales cases are highly valued.  3. Solid understanding of hotel operations andfamiliarity with internal management processes of premium hotels.  4. Results-driven with a passion for sales,strong resilience under pressure, and excellent communication and negotiationskills.  5. Positive, self-motivated, and highlydisciplined professional with a strong desire to achieve and exceed goals.

《岗位职责》 1. 战略执行与绩效管理： 协助总经理制定年度商业计划，并将其转化为可执行的运营目标。驱动所辖部门（如前厅、客房、餐饮、工程、安保）达成收入、利润（GOP）及客人满意度目标。 2. 多部门运营领导： 全面监督所有运营部门的日常管理、服务标准和工作效率。解决跨部门运营障碍，优化工作流程，提升整体运营效率。 3. 财务与成本控制： 审核和管理所有运营部门的预算、 payroll 和成本支出。分析运营数据，发现节约机会，实施成本控制措施。 4. 品质保证： 建立和维护酒店整体的服务质量标准体系。定期审查客人反馈（点评、调查），主导服务改进项目。 5. 人才发展与领导力： 领导、教练和培养各部门负责人，提升其管理能力。构建高敬业度、高绩效的运营管理团队。 6. 危机管理与合规： 作为酒店高级值班经理，处理重大运营危机和紧急事件。确保酒店运营遵守所有安全、消防和卫生法律法规。 《岗位要求》 1. 核心经验： （1）8年以上连锁酒店行业经验，其中至少3-5年担任部门高级管理职位（如房务总监、餐饮总监或运营经理），必须有同时管理前厅和客房两大部门的经验。 （2）具备全面的酒店运营知识，精通前厅、客房、餐饮等核心部门的流程与标准。 （3）流利的商务英语沟通能力（听说读写）。 （4） 精通酒店核心系统，如 Opera PMS, Marsha 等。 （5）有万豪旗下品牌酒店运营管理经验者优先。   (6)有酒店开业、翻牌项目经验者优先。 2. 关键技能： (1) 战略执行与商业头脑： 能够将总经理制定的商业战略转化为各部门的可执行计划，并驱动团队达成收入、利润和满意度目标。 (2) 多部门协同领导力： 能够有效领导、激励和协调多个不同部门的负责人，解决跨部门冲突，形成合力。 (3)运营优化与效率提升： 擅长分析运营数据，发现流程瓶颈，实施改进措施以提升工作效率和宾客体验。 (4) 财务敏锐度： 具备强大的预算管理和成本控制能力，能够为所管辖的多个部门编制和管理预算。 (5)危机管理与决策： 能在高压下快速做出决策，有效处理各类紧急事件和客人投诉。 3. 个人特质： （1） 高度结果导向，具备强烈的责任心和主人翁精神。 （2） 出色的沟通者和影响者，能够与各级员工、管理层和客人有效沟通。

Role Overview: As acatalyst for organizational excellence, the Director of Human Resources isaccountable for developing a best-in-class workforce, cultivating an inclusive"Great Place to Work for All" culture. Acting as the strategic HRadvisor to Hotel Executive Leadership, this role ensures all talent strategies,including but not limited to leadership development, talent acquisition, totalrewards, performance management, team member relations, and compliance,effectively support business goals while strengthening both employer brand andteam member experiences. Key Responsibilities: HR Strategy and Talent Development: ·      Be the strategic HR partner to Hotel Executive leadership, offeringprofessional advice and delivering HR and Talent strategies, including talentand leadership development, Recruiting, Compensation and Benefits, performancereviews, team member relations, and compliance. ·      Collaborate with the Hotel Executive Leadership team to set up and alignHR strategies and KPIS to support business success. ·      Forster a "Great Place to Work for All" culture at the hotellevel and partner with the Hotel Executive Team to achieve DE&I targets. ·      Ensure full implementation of new projects and programs at the hotel,covering all aspects of HR management, including but not limited toCompensation & Benefits, Recruiting, Talent Management, HR Digitalizationand Productivity Management. Provide feedback to GM and Executive Team andprogram owners for continuous improvement. ·      Develop and execute workforce strategies that balance cost efficiency,operational flexibility and talent quality. ·      Create regional synergies to elevate Hilton's brand visibility. ·      Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel'scurrent and future needs. ·      Foster a Culture of Continuous Learning and Development and strengthenoverall operational and leadership Capabilities ·      Design and implement business-driven training plan that aligns withhotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence: ·      Develop and manage the annual HR budget and monthly rolling forecasts,ensuring strict adherence to operational budgets, cost control, and properapproval of expenditures. ·      Ensure full compliance with local labor laws and Hilton’s policies andprocedures across all hotel operations, including team member relations,workforce planning, performance management, training, compensation andbenefits, team member well-being, safety, security, and hygiene. ·      Implement robust performance evaluation systems to inspire creativity,innovation, and high performance among team members. ·      Champion a culture of recognition, celebrating contributions that driveoperational success and organizational growth. ·      Collaborate closely with Operations departments to plan and managediverse workforce groups including GIG, outsourced workers, trainees, andretirees maximizing labor efficiency while ensuring legal compliance andmaintaining exceptional service quality. ·      Lead and oversee all HR functions and daily operations, ensuringseamless execution and alignment with organizational goals. ·      Develop and mentor HR team members, fostering a culture of continuouslearning and adherence to best practices and procedures. ·      Ensure professional image and grooming standards, promoting highstandards of personal appearance and hygiene among team members, in strictcompliance with the hotel’s grooming guidelines.          Recruitment: ·      Develop and implement a comprehensive talent acquisition strategy thataligns with the hotel's goals and objectives. ·      Partner with Executive leadership and department heads to identify andanticipate current and future talent needs, ensuring a proactive approach toworkforce planning. ·      Develop creative partnerships with talent service channels, educationalinstitutions, and industry networks to expand the hotel’s talent pipeline. ·      Enhance the hotel’s employer brand by promoting its unique valueproposition and culture through innovative recruitment marketing strategies. ·      Ensure L8 (AHOD) and above positions are filled in a timely manner toreduce impact on business and operation. Total Rewards (Compensation & Benefits) Management: ·      Develop and implement competitive compensation strategies thatalign with the hotel’s business objectives and support talent retention andattraction. ·      Implement Total wellbeing (Benefits) offerings, which include Mentalwellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance: ·      Manage ad-hoc team member relations issues, including but not limited toleadership-related issues, team member grievances, conversations, or complianceissues. ·      Ensure that team member facilities, including the team memberrestaurant, locker room, dormitory, and other designated areas, are maintainedin compliance with Hilton's high operational standards. ·      Regularly review and update policies to ensure relevance and compliancewith Corporate HR, legal and industry standards. Perform routineself-compliance audits to guarantee full adherence. Miscellaneous: ·      Strongly inclined to adhere to rules and set standards of behavior. ·       Work withTeamMember Kitchen Chef de Cuisine and Hygiene Manager to ensurecompliance with FSAA as well as other pertinent culinary operation guidelinesand costs. ·      Carry out any other reasonable duties and responsibilities as assigned. ·      The Management reserves the right to make changes to this jobdescription at its sole discretion and without advance notice. Qualifications: ·       Bachelor’s degreeand above. ·       Minimum 2 yearsof experience in a similar position with an international brand hotel. ·       Fluent in writtenand spoken English. ·       In-depthknowledge of local labor laws ·       Strategicplanning ability ·       A collaborativeand open-minded leadership style ·       Comprehensiveknowledge of HR modules and department operations. ·       Able to coach anddevelop others. ·       Proficient inessential business and financial fundamentals ·       Excellentcommunication and interpersonal skills. ·       Strongorganizational and multitasking abilities. ·       High level ofemotional intelligence (EQ). ·       TechnologyProficiency and Strong analytical skills ·       Empathy and acustomer service-oriented mindset. What will it belike to work for Hilton? Hilton,the #1 World’s Best Workplace, is a leading global hospitality company with adiverse portfolio of world-classbrands. Dedicated to filling the earth with the light and warmth ofhospitality, we have welcomed more than 3 billion guests in our more-than100-year history. Hilton is proud to have an award-winning workplace culture,and we are consistently named among one of the World’s Best Workplaces. Checkout the HiltonCareers blog and Instagramto learn more about what it’s like to be on Team Hilton!

【岗位职责】 1.清洁与质量管控：按万豪BSA标准执行所有客房、公共区域和后台区域的清洁、保养标准与程序SOP。执行严格的房务检查制度，确保质量始终符合品牌标准。 2. 团队管理与培训： 管理包括客房服务员、主管、工服房及洗衣房员工在内的大型团队。负责员工的招聘、培训、排班、绩效管理及安全操作指导。 3. 成本与控制： 编制和管理部门预算，严格控制人力成本、客用品、清洁剂及布草库存与损耗。通过高效管理实现成本节约目标。 4. 库存与资产管理： 管理布草、制服、客用品及清洁设备的库存，定期进行盘点。与采购部协作，确保物品及时补给且质量达标。 5.跨部门协作： 与前厅部密切沟通，确保高效安排客房清洁顺序，及时更新房态。与工程部协作，管理客房维修和维护工作。 6. 安全与合规： 确保部门操作符合所有健康、安全及卫生法规（包括化学品安全使用），负责区域内的消防与安全。 【岗位要求】 1. 核心经验： (1) 3-5年以上品牌酒店房务部管理工作经验（至少担任副理或同等职位以上）；1年以上国际品牌房务部管理工作经验。 (2) 扎实的客房清洁、保养知识和布草、易耗品管理经验。 (3) 熟练掌握房务部相关操作系统，如 Opera PMS（查房态）、酒店库存管理系统等。 (4) 有万豪旗下品牌酒店工作经验者优先。 (5) 有酒店开业、客房翻新项目经验者优先。 2. 关键技能： （1）质量管理能力： 精通房务检查标准和流程，能建立并执行严格的清洁质量检查体系。 （2）成本控制能力： 具备强大的成本意识，能有效管理人力成本、布草洗涤、客用品消耗等预算。 （3) 团队管理能力： 具备管理大型团队（包括客房服务员、主管、工服房员工等）的能力，擅长培训、排班和激励。 (4) 组织协调能力： 能与前厅部、工程部等其他部门保持高效沟通与协作，确保客房状态信息同步。 (5) 执行力与抗压能力： 能适应高强度工作，高效处理高峰期客房清洁、客人特殊需求等突发状况。 3. 个人特质： (1) 极度注重细节，有高度的质量洁癖。 (2) 做事有条理，善于流程化管理。 (3) 能深入一线，具备吃苦耐劳的精神。

【岗位职责】 1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、根据酒吧存货量领取酒吧物品。 4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 5、召开每日例会和参加计划好的餐饮部会议。 6、为销售，饮品创新和利润制定部门的规范和程序。 【岗位要求】 1、掌握有关于食品，酒水，运营各个方面的知识以及工作能力 2、2年以上有关的工作经验 3、优秀的管理技能 4、拥有敏锐的商业嗅觉 5、懂得自我激励以及保持积极的态度 6、较强的领导能力，懂得激励团队队员以及跟团队的沟通 7、良好的英文书写能力和口语能力 8、良好的仪容仪表

《岗位职责》 1.制度建设与支持：协助制定、完善和执行公司的人力资源政策、制度与流程。 2.招聘与配置：负责招聘全流程工作，包括发布职位、筛选简历、安排面试、办理员工的入职、离职、转正、调岗等手续，并维护员工档案。 3.培训与发展：协助开展新员工入职培训、在职员工技能提升培训，并进行培训效果评估。 4.绩效与薪酬福利：协助执行绩效考核，进行数据统计与结果反馈；负责薪酬核算、社保公积金申报与缴纳等。 5.员工关系与企业文化：处理员工关系咨询，协助推动企业文化建设，组织员工活动（如团建、生日会等） 《岗位要求》 1.学历专业：大专及以上学历，人力资源管理、行政管理、工商管理、文秘等相关专业优先。 2.工作经验：要求1-3年相关工作经验。 3.专业知识：熟悉人力资源各模块基础操作与流程；了解《劳动法》、社保公积金等相关政策法规。 4.工具技能：熟练使用Office办公软件（Word, Excel, PPT）、招聘平台等。 5.核心素质：具备良好的沟通协调能力、服务意识和团队精神，工作严谨细致、责任心强，有较强的执行力和一定的抗压能力。 6.加分项 持有人力资源管理师证书；有企业文化建设和活动组织经验

Role Overview: The Director ofOperations has a pivotal leadership role within the hotel.The role oversees and directs all aspects of the hotel operational departmentswhich includes, Front office, Food & Beverage, Kitchen, Housekeeping,Engineering, Security, Health & Leisure and other relevant operatingdepartments. The Director ofOperations ensures these departments are well run by focusing on maximizingrevenues and profits, optimizing operational efficiency, ensuring excellentservice standards, and cultivating a high-performing team. The individual mustpossess strategic thinking, exceptional leadership skills, sharp businessacumen, and the ability to adapt to the dynamic hospitality environment. Key Responsibilities: Strategic Planning & Execution: ·      Develops and implements strategic operational plans to achieve hotelfinancial goals, including labor optimization, inventory management, andoperational cost control, while ensuring customer service and driving progresstowards key performance indicators (KPIs) like GOP, RevPAR, Customer Promiseand Talent and Purpose etc. ·      Evaluates competitor strategies and market dynamics to identifyopportunities for differentiation, working with commercial teams to developpricing and marketing initiatives that enhance the guest experience and driveoperational efficiency. ·      Evaluate and optimize operational processes to maximize efficiency andprofitability (include proposing and implementing an approved CAPEX budget). ·      Oversee the preparation of accurate financial reports and analyze keyperformance indicators to forecast operational needs, develop departmentalbudgets, and track performance against operational targets. ·      Reviews of monthly operational reports and financial statements todetermine hotel performance, join the monthly P&L and owner meeting ensureaction plans in place. ·      Based on the hotel’s operational needs, certain duties may need to behandled when GM is absent. Guest Experience: ·      Lead and inspire operations team to consistently exceed guestexpectations and deliver exceptional service. ·      Implement and monitor service standards across all operationsdepartments. ·      Ensure full compliance with hotel operations with Hilton’s fire safetyand food safety standards. ·      Ensure the continuous maintenance and regular updating of the hotel’soperational equipment and assets align with the Hilton brand standards. ·      Analyze guest feedback and identify opportunities for improvement. Leadership& Team Development: ·      Provides effective leadership and direction to the operations managementteam, leading operations to effectively manage occupancy & rate, wages, andcontrollable expenses. ·      Develop and mentor team members, fostering a culture of continuousimprovement and professional growth. ·      Build a high-performing team through effective communication,collaboration, and conflict resolution. ·      Implement Hilton standards and ensure compliance with company policiesand procedures. ProblemSolving & Decision Making: ·      Analyze complex operations issues and make informed decisions to resolveproblems and drive operational excellence. ·      Demonstrate critical thinking and adaptability in ambiguous orchallenging situations. ·      Take ownership of difficult situations and implement effectivesolutions. ·      Collaborate with the General Manager and other leadership teams toaddress key property issues. ·      Draw on relationships with owners, department heads and externalpartners, to make wise decisions regarding operational activity and strategicgoals. ContinuousImprovement & Innovation: ·      Stay informed about industry trends, best practices, and emergingtechnologies. ·      Identify opportunities for process improvement and implement innovativesolutions to drive efficiency and enhance the guest experience. ·      Continuously evaluate the effectiveness of operations strategies andadjust as needed to achieve business goals. ·      Actively engage in Travel with Purpose program. Qualifications: ·      Bachelor’s degree and above are preferred.   ·      Passion for the hospitality industry, and Customer-centric mindset, Experiencein F&B or Rooms Management is preferred. ·      Experienced in hotel operations management, or seasoned in commercialmanagement with strong operations sense is welcome, preferably in a similarsize and type of property. ·      Advance operations management capability, including exceptional customerservice skills, commercial acumen and leadership management. ·      Proficiency in Microsoft Office Suite and hotel management systems. ·       Fluent inwritten and spoken English. What will it belike to work for Hilton? Hilton,the #1 World's Best Workplace, is a leading global hospitality company with adiverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth ofhospitality, we have welcomed more than 3 billion guests in our more-than100-year history. Hilton is proud to have an award-winning workplace culture,and we are consistently named among one of the World’s Best Workplaces. Checkout the Hilton Careers blogs and Instagram to learn more about what it's like to be on Team Hilton!

Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.  拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Good writing skills 具有良好写作技能 Proficient in the use ofMicrosoft Office and Front Office System 熟练使用微软办公软件和前台系统 Problem solving, reasoning,motivating, organizational and training abilities 具有解决问题，推理，号召，组织和培训能力 Strong Leadership skills inmanaging teams 在管理队伍中有具很强的领导技能 Ability to manage complexrelationships 管理复杂关系的能力 Bachelor’s degree in HotelAdministration, Business Administration or equivalent 具有酒店行政管理，商业管理或相关的学士学位。 5 years of guest service /hotel experience with 3 year in a management capacity, or an equivalent combination ofeducation and experience.  拥有5年酒店宾客服务工作经验，包括3年管理经验，或与此相当的教育和相关工作经验结合的背景 Type and level of experiencerequired may vary slightly based on size and complexity of operation  经验类型和程度的要求可能因运营规模和复杂性而略有不同。

岗位概述 负责酒店新媒体矩阵（视频号、抖音、快手、小红书等）、自媒体矩阵（官网、官微、微博、 公众号等）的运营维护及文案撰写。 岗位职责 1.协助品牌经理完成小红书、抖音、微信视频号等新媒体平台的内容策略执行，输出高质 量图文、视频等内容，展现公司产品特色和品牌调性。 2.维护公司产品品牌形象，及时回复用户评论，处理舆情，提升用户满意度。 3.负责账号日常运营，优化粉丝增长、活跃度及转化效果。 4.撰写品牌宣传文案、广告语、产品介绍等，需结合品牌调性与用户需求。 5.优化官网、社交媒体等平台内容，提升搜索引擎排名与用户互动率。 6.参与市场调研，分析竞品动态，制定符合品牌定位的文案策略。 7.策划促销活动、专题内容（如节日营销、热点话题）及新媒体形式（短视频脚本、直播 话术）。 任职要求 技能要求- 扎实的文字功底、创意能力，熟练使用办公软件及新媒体工具。 出色的文案撰写与创意策划能力，熟悉社交媒体运营逻辑。 学历要求- 本科及以上学历，酒店管理、市场营销、传媒相关专业优先。 职业经验要求- 1-3年相关经验优先。

【岗位职责】 1、进行酒店工作分析、定岗定员定编和组织机构的设计工作。 2、负责酒店所需各类人才的搜集、贮备、招聘和选拔工作。 3、办理新员工入职录用的各种手续。 4、办理员工劳动合同的签订、续订、中止、终止等事宜。 5、收集各部门的人事变动申报，报上级审批。 6、办理员工的离辞职手续，处理人事纠纷。 7、制作年度劳动人事报表，处理劳动部门年检工作。 【岗位要求】 1、本科以上学历，有相同岗位工作经验五年以上。 2、熟悉员工的有关法规和条例；掌握教育学、心理学以及酒店管理理论。 3、了解酒店员工的服务工作规范和质量标准的要求。 4、具有良好的沟通能力和协调能力。 5、具有较强的文字综合能力和口头表达能力。 6、能熟练操作计算机。

岗位概述 负责协助酒店品牌经理完成活动执行工作，从活动的筹备到落地全流程管理，包括前期方案 细化、预算制定、场地协调、供应商对接及物料准备。同时负责酒店直播工作的落地支持。 岗位职责 1.负责协助品牌经理完成整合营销活动（如节日促销、品牌发布会）的落地执行。 2.对接场地、供应商、演艺团队等资源，完成活动现场监督、布置搭建、流程调度及突发 问题处理（如设备故障、流程延误），活动后物资清点、费用结算及效果评估。 3.管理活动现场，处理突发状况（如人员缺席、设备故障），确保活动流程顺畅。 4.负责直播场控工作，负责直播间的中控台操作，包括商品上下架、价格修改、优惠券发 放、库存调整等。 5.发并管理搭建公司、物流团队等第三方服务商，控制成本同时保障执行质量。 6.统计活动数据（参与人数、转化率等），分析执行效果并提出优化建议。 关键绩效指标 酒店将会为所有岗位设立关键绩效指标，以及对应的绩效考核标准，因酒店战略目标需求调 整的绩效考核政策将视为与本岗位职责同等法律效力的文件。 任职要求 技能要求- 出色的创意策划能力，熟悉社交媒体运营逻辑。 学历要求- 本科及以上学历，酒店管理、市场营销、传媒相关专业优先。 职业经验要求- 1-3年相关经验优先。

岗位职责 负责组织和执行公司的招聘活动 通过各种渠道寻找并吸引优秀人才 评估和筛选候选人，确保招聘质量 任职要求 具备出色的沟通和协调能力 能够独立开展招聘工作，具有较强的执行能力 对招聘流程具有深刻理解，能够有效地进行人才匹配

1.组织酒店员工进行食品卫生培训 2.做好危害分析并制定关键控制点 3.定期检查相关员工的个人卫生情况及员工健康证等相关证件的办理 4.虫害控制 5.对餐厅厨房区域卫生进行检查 6.文件和记录的保持 7.接受和配合防疫站对酒店的食品卫生进行检查，提供有关食品卫生管理的情况，并督促落实卫生监督意见； 8.作为行政助理，协助总经理的日常工作，包括为其提供秘书服务，处理行政办公室事务并帮助其他行政助理和文员解决工作出现的问题。

岗位职责： 1、负责全公司日常行政事务管理。 2、负责公司来往信函的收发、登记、传阅、批示，及部门档案资料的归档立卷管理工作，做好公司原始资料收集和编纂工作。 3、组织安排公司办公会议，做好会议记录和整理会议纪要，根据需要按会议决定发布文件。 4、负责公司办公设施的管理。包括但不限于公司办公用品采购、发放、使用登记、保管、维护管理工作，复印机、电脑的管理和使用。 5、完成上级交办的的其他事宜。 6、责协助有关对外经济、法律文件及合同的审查、执行管理； 7、负责处理酒店各类诉讼或非诉讼性的法律事务，全力维护酒店合法权益； 8、负责参与酒店重大经营决策的法律论证和法律保障； 9、负责对酒店的各项规章制度提供法律指导意见； 10、负责收集、分析、研究相关法律、法规与政策，为酒店经营决策提供法律意见； 11、负责评估、预防和控制酒店运营中的法律风险等等。 任职要求： 1、行政类、人力资源类或相关专业大专以上学历; 2、有法律相关证书、有酒店行政工作经验优先; 3、工作细致、认真、有责任心，较强的文字撰写能力，较强的沟通协调以及语言表达能力; 4、熟练使用office办公软件及自动化设备，具备基本的网络知识; 5、身体健康、为人正直、踏实，工作积极主动。 6、熟悉国家相关法律、法规 7、良好的文件撰写能力

【岗位职责】 1、负责酒店市场销售部门的日常行政工作，包括文件整理、数据录入、会议记录等； 2、协助销售团队处理客户询价、预订及合同签订等事务，确保流程顺畅； 3、维护客户数据库，定期更新客户信息，并协助分析市场数据以支持销售策略； 4、协调市场推广活动，包括线上线下宣传材料的准备与分发； 5、处理客户投诉及反馈，及时转达相关部门并跟进解决； 6、协助销售团队完成业绩目标，提供必要的后勤支持； 7、完成上级交办的其他相关工作。 【岗位要求】 1、具备良好的沟通能力与团队协作精神，能够高效处理多任务； 2、熟练使用Office办公软件（Word、Excel、PPT等），具备基础数据处理能力； 3、工作细致认真，责任心强，能够适应酒店筹备期快节奏的工作环境； 4、对酒店行业或市场营销工作有热情，愿意学习相关知识与技能； 5、具备一定的抗压能力，能够灵活应对突发情况。

工作职责： 1. 负责制定并执行公司的人力资源战略规划，确保人力资源配置与公司业务发展目标相匹配。 2. 主导招聘、培训、绩效管理、员工关系等人力资源各大模块的工作，提升组织效能和员工满意度。 3. 建立和完善公司的人力资源管理制度和流程，确保合规性和高效性。 4. 负责公司薪酬福利体系的设计与优化，确保具有市场竞争力，同时控制人力成本。 5. 推动企业文化建设，增强员工归属感和团队凝聚力。 6. 监控人力资源数据，提供分析报告，为公司战略决策提供数据支持。 7. 协调处理员工关系问题，包括但不限于劳动纠纷、员工投诉等，维护良好的工作环境。 任职资格： 1. 本科学历，人力资源管理、心理学、管理学等相关专业优先。 2. 拥有5年以上人力资源工作经验，其中至少2年管理经验，有大型企业或跨国公司人力资源总监或类似职位经验者优先。 3. 熟悉国家劳动法律法规，具备良好的法律意识和风险防控能力。 4. 具备出色的人际沟通、协调能力和团队管理能力，能够处理复杂的人际关系问题。 5. 拥有较强的数据分析能力和决策支持能力，能够通过数据分析指导人力资源策略的制定。 6. 具备良好的战略眼光和规划能力，能够根据公司业务发展制定相应的人力资源战略。 7. 熟练使用办公软件和人力资源管理系统，具备高效的工作处理能力。

【岗位职责】 1、负责与业务部门紧密合作，深入了解业务战略与目标，提供专业的人力资源解决方案，推动业务发展。 2、协助业务部门进行人才招聘、选拔、配置及优化，确保团队人才结构合理，满足业务需求。 3、主导员工关系管理，包括但不限于员工沟通、冲突调解、离职面谈等，提升员工满意度与团队凝聚力。 4、推动绩效管理体系的落地与优化，协助业务部门制定合理的绩效考核标准，并监督执行。 5、参与组织发展与人才梯队建设，识别高潜力员工，制定培养计划，助力员工职业成长。 6、定期分析人力资源数据，为业务部门提供人力成本、人员流动、绩效表现等分析报告，支持管理决策。 7、协助业务部门进行企业文化的宣导与落地，确保价值观与行为准则的一致性。 【岗位要求】 1、对人力资源管理工作有热情，具备较强的学习能力和适应能力，能快速融入业务场景。 2、具备良好的沟通协调能力，能够与不同层级的员工及管理者建立有效合作关系。 3、逻辑清晰，具备一定的数据分析能力，能够通过数据发现问题并提出解决方案。 4、具备较强的抗压能力，能够适应快节奏的工作环境，灵活应对多任务处理。 5、熟悉劳动法及相关人力资源政策法规，具备基础的员工关系处理经验者优先。 6、有养老行业人事培训相关经验者优先。

一、 岗位职责： 根据酒店整体经营战略，制定并实施年度人力资源规划，包括招聘、培训、薪酬福利、绩效管理等。 全面负责酒店所有岗位的招聘工作，建立并优化招聘渠道，确保各部门人员及时到岗。 管理员工入职、离职、调任、晋升等异动手续，处理员工投诉和劳动纠纷。 开展酒店培训工作，评估培训需求，制定年度培训计划并组织实施。 管理薪酬体系，确保其内部公平性和外部竞争力。 负责月度薪酬核算、社保公积金缴纳等。 完善并推行绩效管理体系，有效激励员工，提升组织效能。 统筹管理员工宿舍、员工餐厅、更衣室等后勤保障工作，提升员工满意度。 二、 任职要求： 本科及以上学历，人力资源管理、工商管理、行政管理等相关专业优先。 至少5年以上人力资源或行政管理工作经验，高星级酒店工作经验优先考虑。 熟悉人力资源各大模块，至少擅长两个模块。

BASIC FUNCTION基本职责 Hotel Pre-opening 预开业酒店 For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included: 对于即将开业的新酒店，总经理需要提交酒店预开业预算计划，并完成“Master Chart”的行动计划以达成开业计划和其他的工作包括： Assist in supplying and maintaining all licenses and permit requirements. 协助获得相关酒店的执照和许可证。 Prepare the schedules of recruitment’s and staff training plans. 准备招聘计划和员工培训计划。 Produce timelines and action plans on services to be rendered at different stages. Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel. 通过商定，为酒店获得物美价廉的器具、 清洁、 维修、 害虫防护、 保全，其他服务和产品等酒店运营所需的供应商。 Provide standard pre-opening accounting setup and services. 提供标准预开业会计设置及服务。 Prepare and establish a set of operating policies/procedures, operation and training manual. 准备和建立一套的经营政策/程序、操作和培训手册。 Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel. 制定国际和国内销售和营销宣传方案，其中包括广告、公共关系和能获得业务的其他方案和酒店的预订。 Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package. 建立酒店组织结构图，人员编制指南、员工福利表等。 Recruit initial staff and implementation training program. 初期员工的招聘和培训计划的实施。 Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises. 商定和管理与特许公司、许可证、租户、收货人及其他预使用酒店设施用户。 Hotel Daily Operations 酒店日常运营 Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude be cooperative to the owners and superiors of the management companies and other hotels colleagues. 与酒店业主保持和谐的工作关系和始终对酒店管理公司的承诺负责。根据管理公司的指导方针定期参加业主和管理团队的会议。保持积极的态度，与业主和上级的管理公司和其他酒店同事的保持合作 完成在服务方面不同阶段的时间表和行动计划。 Submit a pre-opening budget for showing the proposed expenditures to be made. 提交预开业所提出的开支预算。 Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements. 准备补助费用用于支付工作人员招聘和培训、销售和市场营销推广计划、开幕庆典或任何其他开业前的需求。 Prepare a purchasing plan on operating equipment and utensils required initially. 准备关于运营设备及所需器具的初期采购计划。 Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved. 保持平稳的酒店运营，其中包括管理和执行相关的政策和流程，建立和监测酒店的总体目标。对酒店餐饮和客房等区域进行每日实际例程抽查以维护好服务质量和标准。 Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs. And control the operating service standards to meet the expectations of both guests and owners. Established operational objectives and action plans with time frame towards achieving goals. 计划和管理以最大的利润和最小的经营成本为目标。提高运营服务标准以达到客人和业主的期望。设定经营目标和行动计划期限以达成经营指标完成。 Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff. Make closely monitoring on departmental performance from time to time. 与人力资源部一起监督和审查酒店员工活动，例如员工激励计划、 工作人员发展 和培训程序等，以最大限度提高发挥员工工作效率及员工的士气，降低低员工的离职率。并确保服务效率、团队凝聚力和员工的良好责任感。时常关注部门员工的工作表现。 Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales. 每隔半月与各部门主管一起回顾酒店财务指标并对除预期数据以外新的指标进行计划。协助市场销售部创建额外的销售目标计划，以增加客房和餐饮的收入。 Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours. 在建立酒店定位，进行销售调研、市场战略和酒店促销方面具备有效及经验丰富的市场营销和销售技能。亲自处理与酒店相关的投诉与回复信函，不得超过 24 小时。 Produce and send the required monthly reports to the owners and with a copies sent to Management Company: 完成每月的报告，提交给业主方同时提交到管理公司： -Monthly manager’s report月度经理的报告 -Month-end financial statements package月末财务报表 -Sales/marketing promotional plans销售/市场营销推广计划 JOB REQUIREMENT任职要求 At least two years working experience of international hotel chains as General Manager; 具备两年及以上国际连锁品牌酒店相关总经理工作经验 Good marketing experience of hospitality industry and the independent operation experience or marketing development; 具有多年酒店市场营销经历和独立运营经验或市场发展开发经验 Good professional knowledge and good individual work ability; 良好的职业素养和独当一面的工作能力； Good responsible attitude and dedication and integrity; 高度的责任心、敬业精神及诚信态度; Good communication and negotiating skills; 良好的与人交流、沟通和谈判技巧; Be good at problem solving skills; 精于分析问题、专于解决问题; Be good at team and quick decision, and be accountable decision-marking; 善于团队管理，用于果断决策，敢于承担责任; Good managing change ability and professional level; 具有较强的应变能力及资深的专业水平; A pleasant personality; 性格开朗、亲和力强; Aim higher. 勇于进取创新，不断挑战目标。

【岗位职责】 1、负责酒店人力资源日常工作，包括但不限于招聘、 薪酬、员工关系、员工活动等日常事务管理； 2、负责招聘渠道的维护与拓展，组织实施招聘活动，确保岗位需求及时满足； 4、协助组织员工培训及活动； 5、协助员工绩效考核方案的实施； 6、处理员工入职、转正、调岗、离职等手续，维护员工档案及人力资源系统数据； 7、协调员工关系，处理员工投诉，营造良好的企业文化氛围； 8、协助上级完成其他人力资源相关工作。 【岗位要求】 1、熟悉人力资源管理各模块工作流程，具备扎实的专业知识； 2、具备较强的沟通协调能力、组织能力及团队合作精神； 3、工作细致认真，责任心强，能够承受一定的工作压力； 4、熟练使用办公软件及人力资源管理系统； 5、对酒店行业有一定了解或有相关工作经验者优先； 6、具备良好的职业道德与职业素养，能够保守企业机密。

岗位职责： 1、负责制定并执行采购策略，确保采购物资的质量与成本控制； 2、管理酒店食材、易耗品、商业广场广告物料及工程建材的采购流程，包括询价、比价、合同谈判及供应商管理，确保供应稳定；  3、关注行业动态，优化采购渠道，降低采购成本，提高采购效率； 4、制定并实施采购预算及绩效考核机制，确保采购目标达成；  5、负责开发新的采购供应商渠道，维护原有供应商资源，建立供应商库，保证充足、优质的供应商资源。  岗位要求：  1、本科及以上学历，供应链管理、工商管理或相关专业优先；  2、具有5年以上大型企业或跨国公司采购管理工作经验，其中至少3年担任采购经理或同等职务的经验，有酒店采购管理经验优先考虑；  3、熟悉国内外采购流程及法律法规，具备较强的谈判能力及供应商关系管理能力； 4、具有优秀的团队协作精神及领导力，能够有效激励团队成员；  5、具备良好的数据分析能力和成本控制意识，能够制定合理的采购预算及绩效考核机制。

【岗位职责】 1、负责酒店各部门的人员招聘工作，包括职位发布、简历筛选、面试安排及录用跟进； 2、协助完善酒店人力资源管理制度，优化招聘流程，提升招聘效率； 3、负责新员工入职培训及岗前引导，确保员工快速融入团队； 4、维护员工档案，定期更新人事数据，确保信息的准确性和完整性； 5、协助处理员工关系事务，包括员工沟通、问题反馈及矛盾调解； 6、参与酒店人力资源相关项目的推进与实施，如员工满意度调查、文化活动组织等； 7、完成上级交办的其他与人力资源相关的工作任务。 【岗位要求】 1、对人力资源管理工作有热情，具备良好的沟通能力和服务意识； 2、熟悉招聘流程及常用招聘渠道，能独立完成基础岗位的招聘工作； 3、具备一定的员工关系管理能力，能够妥善处理员工日常问题； 4、熟练使用办公软件（Word、Excel、PPT等），具备基本的数据统计与分析能力； 5、工作细致认真，责任心强，具备较强的抗压能力和团队协作精神； 6、有酒店行业或相关人力资源工作经验者优先，无经验者可接受培训上岗。 7、干过酒店相关 例休6天+法定节假日