JOB SUMMARY The position is responsible to execute e Commerce strategies effectively to implement for rooms and catering business. This position pulls through marketing programs and leverages sales channels and platforms based on the local needs of properties to position the hotel and its offerings in a relevant way to potential guests. Manage the day-to-day activities for social media channels. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role assists with building deep partnerships with their Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization.   CANDIDATE PROFILE  Education and Experience Required: • 2-year degree from an accredited university ine Commerce, Marketing, Business Administration or related major and 4 years experience in the sales, marketing, digital, eCommerce or related professional area; hospitality marketing or agency experience preferred OR • 4-year bachelor's degree in eCommerce, Marketing, Business Administration or related major; 2 years experience in the sales, marketing, digital, eCommerce or related professional area; hospitality marketing or agency experience preferred. CORE WORK ACTIVITIES Digital Strategy Execution • Verifies hotels' eCommerce strategies are effectively implemented in the online platform • Verifies compliance and participation in company promotions and eCommerce channels • Promotes and protects brand equity • Understand the working relationships between sales, revenue and F&B • Demonstrates knowledge of job-relevant issues, products, systems and processes • Executes annual marketing plan to budget, in consultation with the General Manager, Food and Beverage leader, Operations leaders, Sales & Revenue leaders and eCommerce leaders • Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel. • Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions. • Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups • Verifies all advertising for the hotel in digital channels is in alignment with brand voice. • Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites). • Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.   Marketing and Communication Partnership • Assists in the development and execution of the cluster marketing plan (e.g., retargeting campaign, OTA marketing, etc.). • Develops the offer landing page on Marriott.com for cluster offers. • Identifies and obtains Marriott.com and OTA marketing and merchandising placements as appropriate. • Creates mini-sites for domestic segment marketing efforts where needed (e.g. Weddings). • Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels. • Executes email marketing, and display advertising.   ADDITIONAL RESPONSIBILITIES • Maintains frequent, active engagement with Digital leads to verifies alignment, pull-through, and 2-way communication about status, performance evaluation, opportunities, and issues related to online programs and initiatives • Focuses on supporting region-wide digital engagemen via social media (e.g., Facebook, Twitter, Sina Weibo, wechat) • Facilitates social media engagement, Hotel Website content update (especially for Food & Beverage outlets), and updating content in other digital channels (e.g., hotel websites) • Supports the execution of promotions campaign in F&B, weddings, spa, rooms and conferences through relevant social media channels

岗位职责 1.根据本组市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售总监汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具备酒店销售相关知识储备，熟悉酒店日常运营管理。 3.了解合同法、企业法、旅游法以及有关涉外法规。 4.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

·     Validate of the potential of assigned accounts and create accountplans as per the IHG hotels Business Development standard operating procedures 确定所分配的客户潜力，依照IHG酒店业务拓展标准操作程序制定客户计划。 ·     Develop the assigned account portfolio to meet set goals andmaximise profitability 发展分配给的客户群，完成设定的目标。 ·     Gather information on current and prospective clients / contacts togenerate incremental business 收集当前和预期客户/联系人的信息，以获得更多的业务。 ·     Maintain effective control of sales expenses 有效控制销售支出。 ·     Network within one’s portfolio of accounts to build relationshipswith key decision makers and other relevant staff 在自己的客户群内建立关系网，发展与重点决策人和其他相关人员的关系。 ·     Conduct client meetings as well as planning and coordinating siteintroduction tours and inspections 组织客户会议并计划和协调酒店现场考察。 ·     Handle and manage clients’ queries or issues 处理并管理客户的询价或问题。 ·     Be proactive and responsible for the follow up of new sales leads toenhance guest experience 积极主动负责跟进新销售线索，提升宾客体验。 ·     Develop and maintain contact with business generators 发展并维护与业务供应方的联系。

嘉宾轩酒廊副理任职资格： -良好的中文书写和口头表达能力，流利的英语口语 -良好的组织和协调技巧，能够坚持到底完成工作 -至少一年酒店或大公司相关工作经验 -具有旅游/酒店行业知识优先 所有北京东方君悦大酒店的职位请用以下应聘方式： 请在邮件标题栏中注明应征部门与职位，简历须以附件形式发送过来。所有人选简历均会存入集团人才库，恕不退还。我们只会挑选符合条件的人选进行面试，未符合条件的人选恕不另行通知。有意者请将个人简历及近照发至如下邮箱： careers.grandhyattbeijing@hyatt.com通过点击以下发送申请键，您确认已阅读《环球凯悦员工隐私权政策》，并同意我们根据《环球凯悦员工隐私权政策》使用您提交给我们的个人信息。特别是，您同意我们能够将您的个人信息交由我们的人力资源部经理及员工在美国及世界其他辖区内审阅及参考。请浏览网址 employeeprivacy.hyatt.com查看《环球凯悦员工隐私权政策》。By clicking the Submit button below you confirm that you have read and agreed to the use of the information you give us in accordance with the Global Privacy Policy for Employees and in particular, you agree that we can make your information available for review and consideration in the U.S and other jurisdictions around the world by our human resource staff and managers. To view the Global Privacy Policy for Employees, please visit：(URLemployeeprivacy.hyatt.com)                   请浏览网址www.employeeprivacy.hyatt.com查看《环球凯悦员工隐私权政策》。通过提交简历，您确认已阅读《环球凯悦员工隐私权政策》，并同意我们根据《环球凯悦员工隐私权政策》使用您提交给我们的个人信息。特别是，您同意我们能够将您的个人信息交由我们人力资源部经理及员工在美国及世界其他辖区内审阅及参考。

岗位职责： l 保持良好的仪容仪表及行为规范； l 保持餐厅卫生清洁； l 做好餐前准备工作，确保桌布无褶皱、破损，确保餐具及杯具干净，并按照标准摆放，确保摆台整齐，桌面物品齐全； l 餐中按照标准热情礼貌的接待客人、送别客人； l 餐后询问客人用餐情况，并及时反馈给服务经理，引导客人至前台买单； l 确保负责的区域客人有良好的用餐体验，提高服务质量，通过细节服务超出体验，无客人投诉； l 客人离开后清理桌面并按照标准恢复摆台； 任职资格： l 两至三年餐饮经验/四/五星级酒店或高标准的社会餐饮经验； l 基础的英文掌握能力(口语和书写)； l 必要的餐饮相关专业知识； l 具有团队合作精神； l 具有良好的沟通和销售技巧； l 热爱服务行业，热情、礼貌，愿意帮助同事和客人。

北京四季酒店 概要 我们在寻找宴会会议销售经理，需要你对工作具有热情，热爱你所从事的职位。 我们聘用勤奋上进的员工作培训，在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业，并给予多方面的回报。我们希望员工能够: 拥有良好的团队合作精神，并畅所欲言的沟通 持续的提高他们的工作技巧和表现 能够意识到自己行为所代表的责任及会导致的后果 充分了解自己行为会对客人、同事以及公司的形象产生的影响 加入我们 四季酒店的金科玉律:待人如己。 对于员工，我们同样是，己所不欲，勿施于人，待人如己。 北京四季酒店向员工提供和客人一样的关怀，四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一 工作职责 1.推动宴会会议业务 2.帮助宴会销售团队提供宴会会议服务 工作要求 1.至少2年酒店销售经验。 2.具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力 3.具有解决问题，推理，号召，组织和培训能力 4.精通微软办公软件 5.良好的中英文写作技能 6.能够讲普通话及具备在中国工作的许可 加入我们你能够享有： 建立一个长期的、全球性的职业发展机会 优秀的行业培训 免费入住四季酒店，餐饮折扣优待 红利分享及优厚的工资 雇员服务奖 年度员工派对/社交和体育活动 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职位空缺：http://jobs.fourseasons.com/ 四季酒店领英网站：https://www.linkedin.com/company/four-seasons-hotels-and-resorts 四季酒店微信号：北京四季人文部 Summary The Four Seasons Hotel Beijing is looking for Conference & Events Sales Manager who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: Commitment to supportive teamwork and open communication Responsibility for ongoing enhancement of their skills and performance Recognition of personal accountability for their own actions and the outcomes of those actions An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Beijing provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities 1. To drive catering & conference business 2. To assist catering sales team to provide consistence catering & conference services Preferred Qualifications and Skills 1. Min. 2 years experience in hotel Conference sales 2. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 3. Problem solving, reasoning, motivating, organizational and training abilities 4. Proficient in the use of Microsoft Office   5. Good  bilingual writing skills 6. Mandarin speaking is a must and work authorization in China is required. Join us and Enjoy… An opportunity to build a life-long career with global potential and a real sense of pride in work well done In-industry training Complimentary stays at Four Seasons properties (based on availability) with discounted meals Incentive bonus/competitive salaries Employee service awards Annual employee party/social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts http://job.veryeast.cn/1154097 Wechat: 北京四季人文部

岗位职责 1.熟悉酒店提供的所有服务和产品。 2.始终提供礼貌、专业、高效的服务。 3.确保工作场所和周围区域始终保持整洁有序。 4.在送餐主管的直接领导下，具体负责承接宾客预订房内的用膳工作。 5.认真做好宾客的送餐、收餐具工作。   6.听取宾客对房内用膳服务工作意见，并及时向主管汇报。 7.与订餐员密切配合，保证宾客得到及时准确的房内用膳服务。 8.负责接受贵宾的水果通知单，并及时送上。 9.控制营业所需的餐具，定期参加盘点。 岗位要求 1.热爱餐饮工作 2. 具有基本的对客服务意识. 3.至少一年以上相关岗位工作经验 4.具备良好的中英文沟通能力

岗位职责: 1.负责为下榻酒店的宾客办理入住及退房登记手续。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 岗位要求: 1.大专以上学历。仪表端庄，热爱酒店工作。 2.能用流利的英语从事前厅服务，具备较强的英文听说读写能力。 3.注重细节，工作有责任心，敢于承担责任，执行力较强。 4.有上进心和良好的学习能力和抗压能力。 5.身体健康。

【岗位职责】 1、全面负责Char牛扒房及Char Bar的日常运营管理工作，确保餐厅高效有序运转 2、制定并执行餐厅运营标准和服务流程，持续提升服务质量和顾客满意度 3、负责餐厅人员排班、培训及团队建设，打造专业高效的服务团队 4、监控餐厅成本控制，包括食材采购、库存管理及损耗控制 5、分析经营数据，制定销售策略，完成既定的营收和利润目标 6、处理顾客投诉及突发事件，维护餐厅品牌形象 7、与厨房团队紧密配合，确保菜品出品质量及食品安全标准 8、定期进行市场调研，提出菜单更新及营销活动建议 【岗位要求】 1、具备高端西餐厅或牛排馆管理经验，熟悉Fine Dining服务流程 2、出色的团队管理能力，能有效激励和培养服务团队 3、精通餐厅成本控制方法，具备优秀的经营分析能力 4、卓越的客户服务意识，能妥善处理各类客诉问题 5、具备较强的抗压能力，能适应高强度工作环境及倒班工作 6、良好的中英文沟通能力，能与外籍顾客及管理团队顺畅交流 7、对牛排及红酒有专业认知、米其林或黑珍珠餐厅荣誉工作经验者优先考虑

JOB SUMMARY Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts.  Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.  Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International. COREWORK ACTIVITIES Managing Sales Activities ·   Manages the development of a strategic account plan for the demand generators in the market. ·   Manages the property's reactive and proactive sales efforts.  ·   Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.  · Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. ·   Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position. ·   Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. ·   Attends sales strategy meetings to provide input on weekly and overall sales strategy. ·   Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. ·   Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. ·   Serves as the sales contact forth General Manager, property leadership team, Group Sales and Area Sales leaders. ·   Serves as the sales contact for customers; serves as the customer advocate. ·   Serves as hotel authority on sales processes and sales contracts. ·   Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. ·   Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. ·   Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. ·   Supports the General Manager by coordinating crisis communications. ·   Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. ·   Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).  ·   Participates in and practices daily service basics of the brand. ·   Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. ·   Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriates take holders.    ·   Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. ·   Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. ·   Interfaces with regional marketing communications for regional and national promotions pull through. ·   Performs other duties, as assigned, to meet business needs. Building Successful Relationships ·   Develops strong partnerships with local organizations to further increase brand/product awareness. ·   Develops and manages internal keys take holder relationships. ·   Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. ·   Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. ·   Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. ·   Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Leadership ·   Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. ·   Develops sales goals and strategies and verifies alignment with the brand business strategy. ·   Executes the sales strategy in order to meet individual booking goals for both self and staff. ·   Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. ·   Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. ·   Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. ·    Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. ·   Creates effective structures, processes, jobs and performance management systems are in place.  ·    Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results. ·   Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.  ·   Maintains an active list of the competition’s best salespeople and executes a recruitment and acquisition plan with HR. ·   Supports tools and training resources to educate sales associates on winning catering solutions.  ·   Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. ·   Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. ·   Transfers functional knowledge and develops group sales skills of other discipline managers. ·   Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. ·   Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.  ·   Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. MANAGEMENT COMPETENCIES Leadership · Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  · Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. · Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. · Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution · Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. · Driving for Results - Focuses and guides others in accomplishing work objectives. · Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships · Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. · Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. · Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability · Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. · Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise · Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. · Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. · Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. · Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. · Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals. · Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies.  · Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). · Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures. ·Basic Competencies - Fundamental competencies required for accomplishing basic work activities. · Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). · Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. · Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. · Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. · Writing - Communicates effectively in writing as appropriate for the needs of the audience. Adhereto all company policies and procedures. CANDIDATE PROFILE  Education and Experience Required: · 2-yeardegree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years' experience in the sales and marketing or related professional area. · 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing or related professional area. Preferred: ·   4 year college degree. ·   Demonstrated skills in supervising a team. ·   Lodging sales experience. Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction 无论作什么,都是为了向客人提供优良的服务，使顾客满意。   The team leader’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous service. The team leader is accountable for sales and profit in his/her area. 主管的主要职责是促进并确保顾客满意，通过他们的努力发展并保持一个有实力的团队，负责该区域的销售和利润。 Open and close shift in accordance with the manager checklist.根据经理检查表检查部门的开档和收档工作。  Initiate aggressive guest interaction through seeking and soliciting feedback from guests.主动与客人交流以获得客人的真实反馈意见。  Train, maintain and enforce all Marriott service standards in the outlet. 培训、保持并加强万豪所有的服务标准。  Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide. 根据万豪制定的酒吧配方标准和装饰标准，确保酒水质量的一致性。  Properly execute revenue and check control procedures on shift. 确保部门执行正确的财务帐单程序。  Handle daily associate relations (i.e. scheduling, time adjustments). 负责每天的员工事务。（如时间表的调整）  Maintain a safe & sanitary work environment for all associate & guests. 确保工作场地的清洁和安全。  Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks). 为部门的运作提供响应的资源。（例如表格、台图、帐单等等）  Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 解决临时发生的事情，例如电话通知的工作，最后时刻的预定和其他可能发生的问题。  Conduct taste panels and menu classes on a daily basis for restaurant. 每天负责品餐饮评定和为当天准备相应的菜单/饮料单。  Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 营业时间要在现场，协助服务人员工作确保顾客满意。  Ensure that only a quality product is served. 确保只有质量合格的产品才能提供给客人。  Ensure all side work is done on a daily basis. 每天确保各项杂务工作得到落实。  Maintain proper associate uniform standards. 正确员工着装达到标准。  Manage an effective repair and maintenance program through the use of work orders, inspections, etc. 通过检查表格确保维修保养工作得以正常进行。  Understand & teach empowerment principles to ensure guest satisfaction. 为确保顾客满意，理解和向其他员工讲解我们的工作原则。  Exercise station rotation to ensure stations are distributed fairly.  按轮换原则安排客人就座，以使得安排公平合理。  Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them. 了解万豪所有的顾客奖励计划和与其相关的正确计算程序。  To lead by example through a “hands on” approach to motivate our associates to excel. 要成为员工的榜样、深入到员工之中去激励员工。  Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals. 用培训记录、手册等工具为我们的新员工执行有效的培训活动计划  Encourage problem solving by associates through proper training and empowerment. 鼓励员工通过培训和互相帮助解决问题。  Establish effective communication with associates to gain their trust and respect. 建立有效的沟通赢得员工的信任和支持。  Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy. 根据万豪公平对待的原则保持公平一致的对待员工。  Communicate directly and/or through the use of the logbook to next shift supervisor or manager. 直接或通过工作日志与下一值班主管、经理进行有效地沟通。  Identify and recommend incentive programs, new ideas, and methods of operation. 了解并推荐鼓励政策、新的观念和运营方法。  Promote positive inter-department relations. 促进部门之间的关系。  Perform any reasonable request made of management which is not life threatening or against the law. 执行管理层的指示  Minimum of two years of food service or related hospitality management experience. 两年以上饮食业及相关管理经验。  Demonstrated leadership qualities. 具有一定程度的领导能力。  Demonstrated strong hospitality and communication skills. 较好的社交能力  Demonstrated strong work ethic. 具有职业道德

岗位职责 1.掌握当日客情及餐饮活动。 2.参与各项前台的工作。发现并上报工作中出现的问题。 3.掌握当天到店及离店的重要宾客，回头宾客。 4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。 5.与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。 6.做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。 7.在前台及大堂与商务楼层接待及迎送住离店的宾客。 8.协助入住商务楼层之宾客办理登记入住及离店手续。 岗位要求 1.大专以上学历，有同岗位工作经验1年以上，有良好英文沟通能力。 2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。 3.注重细节，工作有责任心，敢于承担责任，执行力较强。 4.有上进心和良好的学习能力和抗压能力。

岗位职责 l 保持良好的仪容仪表及行为规范； l 保持餐厅卫生清洁； l 做好餐前准备工作，确保桌布无褶皱、破损，确保餐具及杯具干净，并按照标准摆放，确保摆台整齐，桌面物品齐全； l 餐中按照标准热情礼貌的接待客人、送别客人； l 餐后询问客人用餐情况，并及时反馈给餐厅领班，引导客人至前台买单； l 客人离开后清理桌面并按照标准恢复摆台。

Specific Duties Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communications among departments. Work together with Accounting department to establish overnight shift checklist; extremely familiar with hotel overnight operation. Maintain and process period transaction data and reports, and daily revenue reporting. Audit guest room rate report for pricing and sales tax errors. Prepare a summation of all house charges and all credit card vouchers accepted by the hotel; and reconcile same with the trail balance. Ensure that trial is in balance by the close of each shift. Establish overnight shift procedure in relative areas and ensure proper procedures are followed on a day to day basis. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities. Strictly follows bank-out procedures and cash handling procedures. Ensure Confidentiality of User Log-on. Ensure that users are logged out when leaving the area. Able to understand hotel system well. Resolves system problems and can operate the system manually, conduct basic trouble shoots when necessary and lead hotel associate during unusual condition. i.e. front desk system outage. Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction. Lead overnight shift associate to participate in VIP/Repeat Guest Recognition, Marriott Rewards and Hotel Incentive Programs. Ensure Marriott “Look No Further Best Rate Guarantee” rate program is not violated at anytime. Lead and hold shift meeting daily. Ensure updated group/VIP information is passed on to overnight staff.  General Duties: Be informed about daily operations and events. Be highly presence in public area during busy hours. Be familiar with sales strategies; communicate daily with reservation sales. Know all frequent customers and be familiar with their special requests. Ensure that their needs are met. Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette. Be knowledgeable about all emergency plans and know how to act upon them. At all times strive to represent Marriott in the most professional and courteous manner. Safety Awareness: Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.

岗位职责/职位描述 岗位职责： 1．持续联络现有会员及有潜力会员以达到招募新会员和销售会所设施使收入最大化。 2．负责为会员发展事务部提供支持，以实现管理层制定的国内会员及国内马主招募目标。 3．负责组织安排会员活动 ；协助准备，制定市场营销计划。 4．支持大湾区会员招募及北京会所营运（节日销售、大堂礼品外卖项目）实现业务销售目标。 5. 协助上级经理完成其他工作任务。 任职要求： 1.大学本科及以上学历； 2. 熟练的英语口语和书写能力，并具有较强的普通话表达能力； 3. 电脑操作熟练，具有主动精神并高度关注细节； 4. 具有国际星级酒店销售、公关、活动统筹等5年以上工作经验者优先

岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 岗位要求 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

岗位职责 1、根据部门总体市场策略编制自己分管的市场的销售计划。 2、对本市场中的客源大户要熟悉他们的基本情况，随时关注其变化并适时做出应对。 3、对新市场进行开发。 4、管理开发好自己的客户。 5、负责组织销售计划的审定及落实，并进行督查。 6、掌握每日销售接待活动，并完成销售报告。 7、协助部门经理做好本市场客户的建立及升级管理工作，保持客户档案的完整。 岗位要求 1、大专以上学历。有从事酒店销售的工作经历优先考虑。 2、具备酒店销售学、酒店管理学、旅游经济学、旅游管理等知识的储备。 3、了解合同法、企业法、旅游法以及有关涉外法规。 4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

*此招聘岗位为西餐厅/中餐厅主管/领班 【岗位职责/职位描述】 1.协助精确预测商业需求确保员工安置及食品制作。 2.确保了解并执行万豪的SOP和酒店LSOP原则 3.始终确保部门的安全和卫生标准。 4.负责本部门所有固定资产和流动资产。 5.始终贯彻万豪热情好客的原则。 6.保持食品和酒水的库存量。 7.明白所有结账程序，行政账单的处理，确保入账准确无误。了解万豪所有关于顾客的计划，打折事项，确保账单正确。 8.需要时接听电话和接受订单，具体操作订单以提高服务速度，确保不超过30分钟的送餐时间标准。 9.依照服务操作规程和程序推销。 10.遵守公司所有政策流程。 【岗位要求】 1、至少1-2年的相似岗位工作经验 2、有较好的服务精神和沟通技巧 3、良好英语和中文 4、高等教育水平

1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 8、完成领导安排的其他工作。

1,餐饮部主管支持经理的工作，对监督和协调每日客房用餐和维持酒店制定的最高服务标准。 2,熟悉菜肴酒水知识，送餐服务的工作规范及质量标准. 3,查看饮品、食品的出品要求，做好准备工作。安排饮品、食品及时送到房间。 4,做好各部门之间的沟通和协调，主动解决问题，并及时将问题反映给部门经理。 5,及时处理客人投诉和员工之间的工作沟通问题，合理调解工作中的一切问题。

1、形象良好，踏实肯干； 2、具有2年以上酒店相关工作经验，能适应倒班； 3、具有良好的英语沟通能力。

工作职责： 1.按照高标准高品质完成各类设计工作； 2. 负责为北京会所的大型活动、各部门的相关推广、香港总部的相关项目的宣传媒介做高品质设计； 3. 负责北京会所的礼品包装、电子标识（LED/ TV/IPAD等）、礼品卡等物料的高品质设计； 4. 负责拍摄安排及质量把控等。 职位要求： 1. 专科学历及以上，平面设计专业，视觉传播或相关专业 2. 1 - 3年平面设计或相关工作经验，应届生亦可 3. 能操作Mac并且熟练运用Adobe CS5, Adobe Illustrator, Photoshop和InDesign 4. 掌握HTML, CSS, Dreamweaver等软件 5. 熟练使用新媒体社交工具 6. 英语良好者为佳

岗位职责： 1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策，向来店宾客介绍房间，努力争取好的经济效益。 5.熟练前台及为您服务中心各项专业业务和技能. 6.熟练掌握店内外信息，提供准确的问讯服务。 7.负责为下榻酒店的宾客办理入住登记手续。 岗位要求： 1.大专以上文化程度，良好的英语表达能力。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、责任感。 3.令人愉快的沟通技巧。 4.有相关工作者经验优先考虑。

岗位职责： 1、负责公司各类文件签收、发放工作； 2、接听电话，接收传真，按要求转接电话或记录信息，确保及时准确； 3、对来访客人做好接待、登记、引导工作，及时通知被访人员； 4、公共办公区、会议室环境的日常维护工作，确保办公区的整洁有序； 5、负责办公用品的盘点工作，做好登记存档。并对办公用品的领用、发放、出入库做好登记； 6、协助上级完成公司行政事务工作及部门内部日常事务工作； 7、协助上级进行内务、安全管理，为其他部门提供及时有效的行政服务； 8、积极完成上级交办的临时事务。 任职资格： 1、形象较好，气质佳； 2、1年以上相关工作经验，文秘、行政管理等相关专业优先考虑； 3、熟悉办公室行政管理知识及工作流程，具备基本商务信函写作能力及较强的书面和口头表达能力； 4、熟悉公文写作格式，熟练运用OFFICE等办公软件； 5、工作仔细认真、责任心强、为人正直。 工作地址： 北京市朝阳区霄云路26号鹏润大厦A座35层