· According to the hotel's sales plan, formulate personal sales targets and work plans, and execute them effectively to ensure the completion of sales tasks.
根据酒店销售计划，制定个人的销售目标和工作计划，并有效执行，确保完成销售任务。
· Be responsible for the development and maintenance of customers. Keep in close contact with potential and existing customers through means such as phone calls, emails, and on-site visits, understand customer needs, and provide personalized hotel product and service solutions.
负责客户的开发与维护，通过电话、邮件、上门拜访等方式与潜在客户和现有客户保持密切联系，了解客户需求，提供个性化的酒店产品和服务解决方案。
· Participate in the sales negotiations of hotel products and services, negotiate cooperation terms with customers, sign sales contracts, and follow up on the implementation of the contracts to ensure the smooth check-in and consumption of customers.
参与酒店产品和服务的销售谈判，与客户协商合作条款，签订销售合同，跟进合同的执行情况，确保客户顺利入住和消费。
· Establish and improve customer files, record customers' basic information, consumption habits, demand preferences, etc., conduct regular follow-up visits to customers, and maintain good customer relationships.
建立和完善客户档案，记录客户的基本信息、消费习惯和需求偏好等，定期对客户进行回访，维护良好的客户关系。
· Handle customers' inquiries, complaints, and suggestions in a timely manner, actively coordinate with various hotel departments to solve customer problems, ensure customer satisfaction, and improve customers' repurchase rate and loyalty.
及时处理客户的咨询、投诉和建议，积极协调酒店各部门解决客户问题，确保客户满意度，提高客户的复购率和忠诚度。
· Collect customer feedback information, provide suggestions for the improvement of hotel products and services, and assist the hotel in continuously optimizing products and services to meet market needs.
收集客户反馈信息，为酒店产品和服务的改进提供建议，协助酒店不断优化产品和服务，以满足市场需求。
· Pay attention to the dynamics of the hotel market, the situations of competitors, and the development trends of the industry, collect relevant market information, and report to the Director of Sales regularly.
关注酒店市场动态、竞争对手情况和行业发展趋势，收集相关市场信息，定期向销售部总监汇报。
· Analyze market data and customer needs, provide a reference basis for the adjustment of the hotel's sales strategies and product development, and put forward targeted market promotion and sales suggestions.
分析市场数据和客户需求，为酒店的销售策略调整和产品开发提供参考依据，提出具有针对性的市场推广和销售建议。
· Maintain good communication and collaboration with various internal hotel departments (such as the Front Office Department, Housekeeping Department, Food and Beverage Department, etc.) to ensure that all customers' needs in the hotel are met in a timely manner and provide a high-quality customer experience.
与酒店内部各部门（如前厅部、客房部、餐饮部等）保持良好的沟通与协作，确保客户在酒店的各项需求得到及时满足，提供优质的客户体验。
· Assist the Director of Sales in managing and guiding sales team members, share sales experiences and skills, and jointly achieve the team's sales targets.
协助销售部总监管理和指导销售团队成员，分享销售经验和技巧，共同完成团队的销售目标。
· Participate in sales team meetings and training activities, actively share market information and customer feedback, and contribute to the development of the team.
参与销售团队会议和培训活动，积极分享市场信息和客户反馈，为团队的发展贡献力量。
· Assist in planning and organizing various sales activities of the hotel, such as promotional activities, themed banquets, participation in exhibitions, etc., ensure the smooth progress of the activities, and improve the hotel's popularity and market influence.
协助策划和组织酒店的各类销售活动，如促销活动、主题宴会、展会参展等，确保活动的顺利开展，提高酒店的知名度和市场影响力。
· Be responsible for customer reception and sales work at the activity site, actively promote hotel products and services, collect potential customer information, and expand business channels.
负责活动现场的客户接待和销售工作，积极推广酒店产品和服务，收集潜在客户信息，拓展业务渠道。根据酒店销售计划，制定个人的销售目标和工作计划，并有效执行，确保完成销售任务。
· Possess a pleasant appearance and elegant demeanor, with dignified mannerisms, capable of presenting the company's professional and amiable image.
具备良好的外在形象，气质优雅大方，仪态端庄得体，能够展现公司专业、亲和的形象风貌。
