Hotel Manager
Mandarin Oriental, Sanya is looking for a HotelManager to join our Executive Leadership Team.
Areyou a master of craft? Do you thrive in a team that succeeds together,demonstrating integrity and respect while acting responsibly? Do you embrace agrowth mindset? We invite you to become a fan of the exceptional.
MandarinOriental is the award-winning owner and operator of some of the most luxurioushotels, resorts and residences located in prime destinations around the world,with a strong development pipeline. Increasingly recognised for creating someof the world’s most sought-after properties, the Group provides legendaryservice inspired by Asian heritage whilst representing the very cutting-edge ofluxury experiences.
MANDARIN ORIENTAL, SANYA
A hidden gem where nature iscelebrated, and privacy is assured.
MandarinOriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China,extending the Group’ luxury and lifestyle retreat concept designed for seasonedinternational travellers in search of tranquillity and the utmost in relaxationand luxury.
Theresort enjoys the tranquillity of a 1.2 km nationally protected coral bay andis spread out over 12 hectares of lush tropical bloom overlooking the warm,soothing waters of the South China Sea.
About the job
Based at the Mandarin Oriental, Sanya, the HotelManager is responsible for the overall operations management of the hotel, toensure Mandarin Oriental’s Legendary Service is delivered to all guests at thehotel. The Hotel Manager reports directly to the General Manager.
As HotelManager, you will be responsible for the following duties:
It is the mission and
intent of this position that the incumbent will take full responsibility
for all aspects of the hotel’s operation at all times and be pro-active,
creative and results driven.
Support
company's philosophy and company culture through the use of Legendary
Quality Experiences on a daily basis to ensure Guest Satisfaction and the
achievement of our Mission Statement.
Ensure total compliance
with standards of operation and LQE standards of service at all times
throughout all divisions.
Find
ways to improve the efficiency of the hotel operations, which will benefit
our clients.
· Handlecustomer comments and complaints and take swift corrective action afterconsultation with General Manager.
Review
and analyse market trends globally and locally in order to keep up to date
in our own operation.
Be
responsible and accountable for the overall cost control, including: labor
cost, operations expenses, etc.
Create
enthusiasm for training and development amongst all colleagues. Motivate
and lead by example.
To
be aware of, and comply with safe working practises as stipulated in FLHSS.
This will include your awareness of any specific hazards at your work
place.
As Hotel Manager, we expect from you:
Experience
at the same position for
at least 2 years
Excellent
written and verbal communication skills
Ability
to build relationships, internal and external with colleagues, business
partners and ownership
Fluency
in Chinese & English language skills both written and spoken required
Experience
in resort and a large-scale Hotel Operation
High
level of organization, planning and strong communication, sociable and
open minded
Highly responsible & reliable
Work well under pressure in a fast-paced
environment
Our commitment to you
Learning & Development. Your success is our success. We craft
unique learning and development programmes for various stages in your
career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important
to take time off. As a member of the #MOfamily, you can stay with us
wherever you go in the world. The MOstay programme offers complimentary
nights and additionally attractive rates on rooms for you and your loved
ones.
Heath & Colleague Wellness. Finding the right work-life balance
is important. Your wellbeing matters to us. A variety of health benefits
and wellness programmes are offered to all our colleagues, globally.
Local benefits
A competitive salary and benefits packages
Annual Leave and
Public Holidays
Social Insurances and
Housing Fund
Free accommodation and
meals
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