· Validate of the potential of assigned accounts and create accountplans as per the IHG hotels Business Development standard operating procedures
确定所分配的客户潜力,依照IHG酒店业务拓展标准操作程序制定客户计划。
· Develop the assigned account portfolio to meet set goals andmaximise profitability
发展分配给的客户群,完成设定的目标并使收益最大化。
· Gather information on current and prospective clients / contacts togenerate incremental business
收集当前和预期客户/联系人的信息,以获得更多的业务。
· Maintain effective control of sales expenses
有效控制销售支出。
· Network within one’s portfolio of accounts to build relationshipswith key decision makers and other relevant staff
在自己的客户群内建立关系网,发展与重点决策人和其他相关人员的关系。
· Conduct client meetings as well as planning and coordinating siteintroduction tours and inspections
组织客户会议并计划和协调酒店现场考察。
· Handle and manage clients’ queries or issues
处理并管理客户的询价或问题。
· Be proactive and responsible for the follow up of new sales leads toenhance guest experience
积极主动负责跟进新销售线索,提升宾客体验。
· Develop and maintain contact with business generators
发展并维护与业务供应方的联系。
1. Active distribution of product information and creates awareness in the markets and business segments or responsibility
与既有的客户和潜在的客户及合作伙伴保持密切的联系
2. Identifies and handles sales leads effectively and efficiently
高效认知和掌握销售线索
3. Represents the hotel and participates in domestic and international sales activities
代表酒店参加国际及国内的销售活动
4. Creative contribution to product and sales development
发挥创造力,为酒店的产品及部门做出应有的贡献
5. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
6. Monitors and reports on market and competition within own market segment
在所负责的市场区域内,监视和报告市场及竞争者的情况
7. Prepares and updates customer management reports and ensures accuracy
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.
通过协调运营计划来达到酒店销售目标,并以此监管预订部的运营。
Oversees and directs all aspects of Telecommunication services to achieve the highest possible guest satisfaction.
对电信服务进行监督和指导,以取得最大的客户满意度。